The popular airline offered reassurance to passengers in a message shared on social media
The popular airline shared a message reassuring passengers(Image: Getty)
Jet2 has offered reassurance to passengers worried about passport control queues at Spanish airports. In recent weeks, British travellers visiting the popular destination have reported long queues following the rollout of the European Union’s new Entry/Exit System.
In response, the airport authority, AENA, has reportedly directed staff to take all possible measures to streamline the process and reduce waiting times. In light of the border control queues, passengers have also been contacting airlines on social media to find out what to do in the worst-case scenario.
For instance, a Jet2 customer recently contacted the travel firm on X to ask for advice. @Jet2tweets often offers assistance to Jet2.com and Jet2holidays passengers on social media.
In a post shared on April 28, a passenger named Laura wrote: “With the crazy queues at Spanish airports to get through passport control, can you guarantee that I won’t miss my transfer bus? Thanks.”
In response, Jet2 said: “Hi Laura, any congestion caused by passport control our airport team will be aware off and will make sure there is a plan in place, so customer do not miss their transfers. Thanks, Gemma.”
Sharing a further message, Laura continued: “Thanks Gemma. Last time it took nearly 3 hours to get through – I’m hoping there won’t be any issues even if it’s that long?” Jet2 replied: “Rest assured our team will be aware of any congestion and plans will be in place.”
Passengers with transfers can find more information about the service on the Jet2holidays website, with transfers to and from hotels included with all Jet2holidays. The website says: “You’ll be met at the airport by our friendly Red Team who’ll then show you to your coach. Once onboard, you’ll be informed whether you are the first, second or third stop.
“Coach transfer information will be available in the Jet2 app when you land in your destination. We’ll also send it by SMS. Whether you have a coach, private or adapted transfer, our friendly Red Team will be on hand to guide you and help you on your way.”
The EU’s Entry/Exit System (EES) requires visitors from non-member countries such as the UK to have their fingerprints recorded and a photograph captured to enter the Schengen Area, which comprises 29 European countries, predominantly within the EU. While the new system was initially introduced in October, it became fully operational on April 10, 2026.
The Mirror has contacted Jet2 for comment.