Holiday deals

‘Can honestly say it was the absolute best hotel we’ve ever stayed in. Beautiful hotel in a stunning location. Every room was very grand and oozing history’

As non-stop summer gives way to the quiet days of autumn, there’s no better time to get away for a relaxing mini-break if you’re already mourning holiday season. And for those in need of a pamper, luxury hotels across the UK are offering seasonal spa packages to help guests unwind.

Hand Picked Hotels has launched special autumn stays at picturesque locations throughout the country, including an Amber Hours Autumn Spa Break for Two at selected mainland spa hotels up to November 30. This two-night escape includes breakfast, an Autumn Champagne Afternoon Tea with seasonal treats, and a 50-minute Tranquillity Pro Sleep Ritual for two, as well as use of the spa facilities.

Guests who book this break will also get a complimentary 200ml Tranquillity Pro Sleep Bath and Body Oil by Comfort Zone to take home. The Tranquillity Pro Sleep Ritual is a massage treatment designed for optimal sleep, meaning this could make the perfect gift for stressed-out loved ones in need of a pamper, or a romantic getaway for couples.

READ MORE:

One of the top-rated choices of hotel where the Amber Hours Spa Break is available to book, according to reviews on Tripadvisor, is Rookery Hall Hotel & Spa in Cheshire. This award-winning stay set in 38 acres of gardens, pasture and parkland boasts a 4 AA Red Star status, the AA’s top accolade given to hotels in the UK and Ireland.

The AA writes of this 19th century Nantwich mansion: “Bedrooms are spacious and appointed to a high standard with wide-screen TVs; many rooms have separate walk-in showers as well as deep tubs. Public areas are delightful and retain many original features. There is an extensive, state-of-the art spa and leisure complex.”

Book an Amber Hours Spa Break

Available on stays up to November 30

Hand Picked Hotels

See the offers

This getaway for two is available at selected Hand Picked Hotels locations and includes breakfast, afternoon tea, a massage, and use of the spa facilities

The AA also singled out the hotel’s fine dining experience as one of the highlights of a stay at Rookery Hall, with the restaurant taking inspiration from the surrounding Cheshire countryside for a menu of classic British dishes with a “contemporary twist”. And there’s plenty of choice when it comes to accommodation, from suites with views over the gardens to unique feature rooms, with prices starting from £172 per night this autumn.

Guests here or at any other Hand Picked Hotels stays can also book an Amber Hours Retreat, which will see those staying for one night treated to an Autumn Champagne Afternoon Tea and a complimentary room upgrade up until November 30. Stays of two nights or more will also include a specially created three-course autumn dinner with this package.

Rookery Hall Hotel & Spa is also the top-rated spa hotel stay in Cheshire on Booking.com, with a ‘Superb’ rating of 9.3 out of 10 based on more than 600 reviews. Coming in second place is Manor House in Alsager which has a spa garden with hanging beds and a herb garden, followed by Grosvenor Hotel & Spa in Pulford, home to 75 bedrooms and two restaurants offering AA Rosette-awarded dining.

Back at Rookery Hall Hotel & Spa, the hotel has earned an average rating of 4.5 out of five stars on Tripadvisor based on more than 2,500 reviews, with one guest writing: “We would go as far as saying Rookery Hall is the best hotel and spa experience we have ever had in the UK (and we have been to many). Everything was perfect, from the moment we arrived to the moment we left. The room was wonderful and the food in the restaurant was exceptional.”

Another reviewer echoed: “Can honestly say it was the absolute best hotel we’ve ever stayed in. Beautiful hotel in a stunning location. Every room was very grand and oozing history, absolutely stunning. The service and every single member of staff were outstanding.”

And a third person fed back: “This was our fourth stay and once again we were blown away by our experience. From the warm welcome upon our arrival our stay was exceptional and this is because the hotel in our opinion has the best staff, they are simply incredible. The hotel provides the peace and relaxation we were after with a touch of luxury.”

One person felt that the food menu had room for improvement, however, feeding back: “The place is lovely and the staff are incredible but they really need to upgrade their vegetarian options.”

A member of staff from the hotel responded to this review: “We do offer a separate plant-based menu alongside the vegetarian dishes on our main menu, and had we been made aware at the time that you were vegetarian, we would have been more than happy to provide this and guide you through the additional options available. If this was something we were aware of and did not offer, then I can only apologise.”

A different guest remarked: “My only negative comment would not really be too specific to Rookery Hall as such, but during our one night stay, there was a large wedding party staying at the hotel who took up most of the bar during the course of the afternoon.”

Meanwhile, someone else praised: “Had a super overnight stay and dinner. What a lovely experience that we all enjoyed. The staff without exception were so charming helpful and exactly how a great hotel should operate. Dinner was delicious in a lovely dining room and our suite had a beautiful bathroom and very comfortable bed.”

A new study has found that the cost of a week’s car hire can vary by hundreds of pounds

Drivers hiring a car abroad could be paying far more than they need to if they don’t do their due diligence before booking. A new study has found that the cost of a week’s car hire can vary by hundreds of pounds depending on which rental company customers choose.

The biggest difference was uncovered in Dubrovnik, where a medium compact car – such as a Volkswagen Golf or Ford Focus – cost as little as £261 with one provider but £871 with another. That is a £610 difference, meaning the most expensive deal was 234% more than the cheapest.

The research, by iCarhireinsurance.com, compared prices from Avis, Budget, Enterprise, Europcar, Hertz and Sixt for the period from July 25 to August 1, 2026. It looked at seven popular holiday destinations, including Dubrovnik in Croatia, Faro in Portugal, Milan, Nice, Crete, Barcelona and Dalaman in Turkey.

How much could you save by shopping around?

Destination – Cheapest – Most expensive – Difference

Dubrovnik – £261 – £871 – £610

Faro – £390 – £796 – £406

Milan – £373 – £547 – £174

Dalaman – £337 – £487 – £150

Nice – £301 – £401 – £100

Crete – £344 – £423 – £79

Barcelona – £257 – £315 – £58

Faro had the second biggest gap, with prices ranging from £390 to £796 – a difference of £406. In Milan, the difference was £174, with prices ranging from £373 to £547, while in Dalaman there was a £150 gap between £337 and £487.

Even in Nice, where the difference was smaller, holidaymakers could save £100 by choosing the cheapest deal rather than the most expensive. Across all seven destinations, the average cheapest price was £323, compared with an average highest price of £549 – a difference of £226, or around 70%.

But the rental price is not the only cost holidaymakers need to watch. The study found that common extras could add another £391 to the bill if customers bought them all.

An additional driver cost £68 on average for a week, while a sat nav added an average of £76. A week’s super damage waiver excess protection cost an average of £196, while separate tyre and windscreen excess cover added another £51.

The excess is the amount a driver could be liable to pay if a hire car is damaged or stolen. In the study, the average excess was more than £1,600.

Holidaymakers are therefore being urged to look beyond the initial headline price when comparing car hire deals and check exactly what is included. Ben Wooltorton, of iCarhireinsurance.com, said: “It can be easy to assume that car hire prices will be broadly similar, but our research shows just how much they can vary between rental companies.

“Taking a few minutes to compare prices before booking could save a significant amount. It’s also important to look beyond the headline rental price. Extras can quickly add to the cost, and one easy saving is buying a standalone excess reimbursement policy in advance from a specialist provider.”

A standalone excess reimbursement policy from iCarhireinsurance.com costs from £33.15 for an eight-day European trip, according to the company, while an annual European policy starts from £41.99 for eligible customers.

The research was based on quotes for a medium compact car, such as a VW Golf or Ford Focus, from six major rental companies across the seven destinations.

Holidaymakers may be entitled to claim compensation when an airline loses, damages or delays their luggage

Holidaymakers facing the misery of lost, damaged or delayed luggage could be entitled to compensation from their airline – but they need to act quickly.

Passengers arriving at their destination only to discover their suitcase has failed to make the journey with them have legal rights that can help them recover some of the costs. Citizens Advice says travellers have the right to claim compensation from an airline when checked-in luggage is delayed, lost or damaged. But there are important deadlines – and passengers should report a problem as soon as possible.

The consumer advice charity warns that the rules for cabin baggage are different. You can generally only claim for a problem with hand luggage where the airline was at fault.

Don’t leave it too late

Citizens Advice says holidaymakers should report missing or damaged luggage to the airline straight away. At the airport, this will normally involve completing a Property Irregularity Report (PIR) at the baggage claims area.

Passengers should keep a copy of the PIR, or obtain written confirmation from the airline if they report the problem later. Making a report does not necessarily mean a compensation claim has been made. Passengers will normally still need to submit a separate claim unless the airline agrees to pay certain expenses upfront.

There are strict deadlines

One of the biggest traps is assuming there is plenty of time to make a claim.

Citizens Advice says the usual deadlines are:

• Damaged luggage: claim within seven days of receiving it.
• Missing or damaged contents: claim within seven days of receiving the luggage.
• Delayed or missing luggage: claim within 21 days of the flight.
• Luggage not returned within 21 days: it is officially treated as lost, meaning passengers should make a claim as soon as possible.

A suitcase that eventually turns up after several days does not necessarily mean a passenger has lost their right to compensation. Citizens Advice says it is still possible to claim for delayed luggage if it is returned within the 21-day period.

What can you claim for?

The compensation available from an airline is generally limited. For delayed luggage, this can include the cost of essential items needed while waiting for the suitcase, such as toiletries and underwear.

Passengers may also be able to claim some of the cost of repairing or replacing luggage and its contents if they are lost or damaged. If a traveller has to collect delayed luggage themselves, says they may also be able to recover reasonable transport costs.

But holidaymakers should not assume they will receive the full replacement value of everything inside a suitcase. Airlines will often ask for receipts and proof of purchase, while Citizens Advice warns that they will not normally pay ‘new for old’ replacement costs.

There can also be restrictions around valuable, fragile or perishable items packed in checked luggage. Total compensation is generally limited to around £1,000 and is often considerably less.

Passengers cannot normally claim for stress or inconvenience caused by the luggage problem, or for knock-on problems such as missing a connection.

Keep every scrap of evidence

Anyone making a claim should keep hold of their paperwork.

Citizens Advice says airlines will usually expect passengers to provide documents such as:

• their boarding pass;
• luggage tags showing the identification number;
• the PIR or written confirmation that the problem was reported;
• receipts for emergency purchases made because of delayed luggage;
• proof of purchase for lost or damaged belongings;
• photographs showing damage; and
• estimates for the cost of repairs where relevant.

Travellers should keep copies of their claim and the original documents.

How to make the claim

Passengers should check with their airline to find out how it wants compensation claims submitted. If there is no specific claim form, Citizens Advice says travellers may need to write to the airline’s customer service department.

The charity advises making clear that the claim is being made under the Montreal Convention. The claim should include details of the flight, including the date, flight number, departure point and destination.

Travellers should explain what happened, set out the amount being claimed and provide a detailed list of the luggage or contents that were lost or damaged. Any essential items bought because of the delay should also be listed, with copies of supporting receipts and other evidence.

What if several airlines were involved?

Passengers travelling on connecting flights operated by different airlines may be able to claim against any of them. However, Citizens Advice says most airlines expect the claim to be made against the last airline boarded.

An airline cannot simply refuse to deal with a claim because another carrier was involved. If a passenger gets nowhere they can seek advice from the Civil Aviation Authority (CAA).

What if the airline rejects your claim?

Holidaymakers who are unhappy with an airline’s response can take the matter further. Citizens Advice recommends first trying to resolve the complaint through the appropriate process.

The CAA can take up complaints against airlines or airports in certain circumstances, although its role depends on whether the airline or airport belongs to an approved alternative dispute resolution scheme. As a last resort, passengers can consider taking a case to the small claims court.

A luggage claim can generally be taken to court within two years of the flight, although court action can be costly and time-consuming.

Check your insurance too

There is another option that could prove easier and more generous. Citizens Advice says that if luggage is covered by travel insurance or a home contents policy, making an insurance claim may be preferable.

This is because insurance can potentially provide more money and may be easier to claim through than pursuing the airline.

Passengers needing further help can contact the Citizens Advice consumer helpline on 0808 223 1133 or use its online service.

The charity also advises checking the specific rules applying to the airline, as individual procedures and deadlines can vary. More information here.