Family holidays

Holidaymakers may be entitled to claim compensation when an airline loses, damages or delays their luggage

Holidaymakers facing the misery of lost, damaged or delayed luggage could be entitled to compensation from their airline – but they need to act quickly.

Passengers arriving at their destination only to discover their suitcase has failed to make the journey with them have legal rights that can help them recover some of the costs. Citizens Advice says travellers have the right to claim compensation from an airline when checked-in luggage is delayed, lost or damaged. But there are important deadlines – and passengers should report a problem as soon as possible.

The consumer advice charity warns that the rules for cabin baggage are different. You can generally only claim for a problem with hand luggage where the airline was at fault.

Don’t leave it too late

Citizens Advice says holidaymakers should report missing or damaged luggage to the airline straight away. At the airport, this will normally involve completing a Property Irregularity Report (PIR) at the baggage claims area.

Passengers should keep a copy of the PIR, or obtain written confirmation from the airline if they report the problem later. Making a report does not necessarily mean a compensation claim has been made. Passengers will normally still need to submit a separate claim unless the airline agrees to pay certain expenses upfront.

There are strict deadlines

One of the biggest traps is assuming there is plenty of time to make a claim.

Citizens Advice says the usual deadlines are:

• Damaged luggage: claim within seven days of receiving it.
• Missing or damaged contents: claim within seven days of receiving the luggage.
• Delayed or missing luggage: claim within 21 days of the flight.
• Luggage not returned within 21 days: it is officially treated as lost, meaning passengers should make a claim as soon as possible.

A suitcase that eventually turns up after several days does not necessarily mean a passenger has lost their right to compensation. Citizens Advice says it is still possible to claim for delayed luggage if it is returned within the 21-day period.

What can you claim for?

The compensation available from an airline is generally limited. For delayed luggage, this can include the cost of essential items needed while waiting for the suitcase, such as toiletries and underwear.

Passengers may also be able to claim some of the cost of repairing or replacing luggage and its contents if they are lost or damaged. If a traveller has to collect delayed luggage themselves, says they may also be able to recover reasonable transport costs.

But holidaymakers should not assume they will receive the full replacement value of everything inside a suitcase. Airlines will often ask for receipts and proof of purchase, while Citizens Advice warns that they will not normally pay ‘new for old’ replacement costs.

There can also be restrictions around valuable, fragile or perishable items packed in checked luggage. Total compensation is generally limited to around £1,000 and is often considerably less.

Passengers cannot normally claim for stress or inconvenience caused by the luggage problem, or for knock-on problems such as missing a connection.

Keep every scrap of evidence

Anyone making a claim should keep hold of their paperwork.

Citizens Advice says airlines will usually expect passengers to provide documents such as:

• their boarding pass;
• luggage tags showing the identification number;
• the PIR or written confirmation that the problem was reported;
• receipts for emergency purchases made because of delayed luggage;
• proof of purchase for lost or damaged belongings;
• photographs showing damage; and
• estimates for the cost of repairs where relevant.

Travellers should keep copies of their claim and the original documents.

How to make the claim

Passengers should check with their airline to find out how it wants compensation claims submitted. If there is no specific claim form, Citizens Advice says travellers may need to write to the airline’s customer service department.

The charity advises making clear that the claim is being made under the Montreal Convention. The claim should include details of the flight, including the date, flight number, departure point and destination.

Travellers should explain what happened, set out the amount being claimed and provide a detailed list of the luggage or contents that were lost or damaged. Any essential items bought because of the delay should also be listed, with copies of supporting receipts and other evidence.

What if several airlines were involved?

Passengers travelling on connecting flights operated by different airlines may be able to claim against any of them. However, Citizens Advice says most airlines expect the claim to be made against the last airline boarded.

An airline cannot simply refuse to deal with a claim because another carrier was involved. If a passenger gets nowhere they can seek advice from the Civil Aviation Authority (CAA).

What if the airline rejects your claim?

Holidaymakers who are unhappy with an airline’s response can take the matter further. Citizens Advice recommends first trying to resolve the complaint through the appropriate process.

The CAA can take up complaints against airlines or airports in certain circumstances, although its role depends on whether the airline or airport belongs to an approved alternative dispute resolution scheme. As a last resort, passengers can consider taking a case to the small claims court.

A luggage claim can generally be taken to court within two years of the flight, although court action can be costly and time-consuming.

Check your insurance too

There is another option that could prove easier and more generous. Citizens Advice says that if luggage is covered by travel insurance or a home contents policy, making an insurance claim may be preferable.

This is because insurance can potentially provide more money and may be easier to claim through than pursuing the airline.

Passengers needing further help can contact the Citizens Advice consumer helpline on 0808 223 1133 or use its online service.

The charity also advises checking the specific rules applying to the airline, as individual procedures and deadlines can vary. More information here.

An issue everyone has faced at one time or the other led to a nightmare for Karen Cassidy, after tour operator Jet2 cancelled her entire booking due to the ‘no-show’

A mum who overslept and missed her holiday flight to Spain was left “in tears” after discovering that her entire all-inclusive package holiday had been cancelled without her knowledge. Karen Cassidy and her husband George Gale had been due to fly out to Malaga at just after 7am on August 14 but overslept.

Karen explained: “The baby had kept me up so I don’t think I ended up going to sleep until 2:00am then we were supposed to get up at 4:00am but just slept through our alarms.”

As soon as she realised that that they had missed their flight, Karen wasted no time in getting ‘straight on the internet’ and booked an alternative flight to Malaga for that afternoon.

But after finally arriving at the hotel at midnight, the “exhausted” mum-of-three, 36, says she was left “in tears” to discover her entire all-inclusive package holiday had been cancelled.

After calling holiday organisers Jet2 and “crying for 20 minutes” Karen says she was told there was “absolutely nothing they could do” and she had to pay another €350 (£300) to stay the night in the hotel.

Karen says that she and George ended up paying over £1,500 for alternative accommodation and travel – meaning the cost of their £1,114 family holiday ballooned to more than £2,600.

Sharing her experience on TikTok, Karen wants to raise awareness so that other people don’t make the same mistake she did.

She explained: “Our new flight was around 4:00pm then we were delayed for over an hour so by the time we got to the hotel it was midnight. Obviously they were like ‘we can’t find your booking.’ Then they explained ‘actually there is a booking but it’s a past booking.’ Jet2 had cancelled our entire holiday at 3pm.

“After everything I felt we had gone through, I was just shocked.”

A spokesperson for Jet2holidays said: “We’re sorry to hear about Ms Cassidy and Mr Gale’s experience and we understand how disappointing it must have been to arrive in Malaga and find that their holiday arrangements had been cancelled.

“Unfortunately, as the customers did not travel on their booked outbound flight or let us know that they planned to make their own way to Malaga, their remaining holiday arrangements were cancelled in line with the terms and conditions of their booking. When they got in touch with us after arriving in resort, our team offered to try to help and support them.”

Karen said that when they finally arrived at they hotel she was “exhausted and just in tears.”

She explained: ”They [Jet2] came back to me and said there’s absolutely nothing they can do, they have a no-show policy, because it’s been cancelled, they can’t go back on that.”

They had arrived at their hotel so late, Karen added, that they had very few alternatives. ”At this time, midnight, we don’t have that luxury option of going to shop around,” she said.

Karen shared her story on TikTok, saying that even though she had received critical comments from some other users, she wanted to make others aware of what she called Jet2’s “unclear” policy. She continued: “Through loads of rubbish comments from people calling me an idiot or people saying ‘what grown up can miss a flight’, there’s hundreds of people that don’t know.

“If I could save one person, I’m happy.”

They left the UK earlier this year with their sons aged six and four

A couple ‘retired’ by 33 and 32 ditched the UK to travel the world with their kids – spending just £60 a day.

Ryan Blackley, 35, and wife Jess, 34, headed out to Chang Mai, Thailand, on February 24, 2026, with sons Noah, six, and Bodhi, four. They had travelled together back in 2016 before having children and say they knew their future would “lie outside the UK”.

By renting out the two flats and family home they still own, the pair class themselves as retired and can fund their new lifestyle with the profits. The original plan to move to Portugal and travel Europe changed when they realised the climate would be warmer in the winter months in Asia, making the jump to move 5,800 miles away.

Leaving with just two suitcases and a backpack each, the couple reckon they spend an average of £1,800 each month compared to their £2,200 per month costs in the UK. They also bring in an estimated £2,500 monthly from their rentals.

They don’t plan to return to live in the UK and have a five-year Destination Thailand Visa (DTV) – which allows them to both live and work remotely there. With plans to continue world-schooling their sons, so far they say they are “thriving” in their new life.

Ryan, originally from Cambridge, said: “We had a plan basically of how to get out of the UK and that was through property. But I think we obviously had a good life in the UK, but it got to a point where I guess we felt that the UK wasn’t the right place for us to live and bring up kids.

“The cost of living is insane. We’ve got two boys and at some point they are going to want to go out on their own and we don’t feel the UK is a safe country anymore because knife crime is massive and I don’t want one of the kids being a statistic of knife crime anymore.

“The school system is a very outdated system. For us, the whole concept of life is backwards because you’ve got to go to school, work and then enjoy life when you’re 68 years old.

“Who knows one, if you’ll be alive then and then two, health-wise what that will be. This way we’re teaching the kids everything.

“They know how to read, write, maths, English etc and then learn the skills they don’t get taught at school. We both class ourselves as retired because the property work requires minimal upkeep and effort.”

Mum Jess said they got caught up in the “monotony” of school runs back in the UK. “Every time I’d pick Noah up from school I’d ask ‘how was your day blah blah blah’,” she said.

“He’d say ‘these kids were naughty today’ or ‘these kids got their names on the board’ and I never heard positive things. I thought ‘what’s the point?’.

“I feel like a lot of the school day is spent controlling the class and troublesome kids. How much is actually spent learning?”

After buying her first flat at 20 for £120,000, Jess rented it out and the couple bought their second flat for £145,000 after they saved up some money while travelling and working abroad for two-and-a-half years – visiting 27 countries. They went ahead and sold it for £183,000, before buying another two-bed flat £190,000 – and finally buying their four-bed family home in 2021.

Renting them all out either through Airbnb or with private tenants, they have been able to retire early after bringing in £2,500 per month.

“Obviously we still have the house in the UK and if this all fails, we’ll simply go back,” Ryan said. “We’ve done nearly six months already and I don’t see us ever returning, not in a living capacity but literally just to visit the family.

“It’s crazy we lived in the house and all we travel with is two large suitcases and a backpack each. It makes you realise you don’t need much in life.”

Flying out in February to Chang Mai, after their 60-day tourist visa expired they crossed the border to Laos and applied for their five-year DTV. Since then, they have travelled around Thailand, including visits to Chang Rai, Bangkok, Udon Thani and Kanchanaburi. Currently in Koh Samui, they plan to visit Malaysia and Singapore next.

“The plan still is to travel the world, but having a base in Asia makes it easier,” Ryan said. “We’ve basically got freedom and don’t have to be anywhere by a certain date or time.

“It’s just the four of us and we pretty much go with the flow. It’s just nice being free”.

The couple have stayed in a mixture of Airbnbs, apartments and hotels and only usually book their next spot a few days in advance. They don’t budget, but Ryan said he made a note of everything they spend and they have been eating out for lunch and dinner since their travels began.

“We’re quite fine with the simple life, like eating Thai food,” he said. “We don’t drink alcohol or go to bars or fancy restaurants.

“The rolling average from the last five months is £1,800 for the month for four of us. We were everyday people, just a normal family who had a dream to get out and travel the world and give our kids a different life.

“I can understand it can be scary because it’s going into the unknown and going away from your family and friends, home comforts and everything. But if you don’t try it out, how do you know you’re not going to like it?”

You can follow Ryan and Jess on Instagram and YouTube @blackleysabroad TikTok @travelwiththeblackleys.

Ryan and Jess’ cost breakdown

UK costs per month

Mortgage – £1,459

Bills – £427

Food – £400

Total: £2,296

Thailand costs in July

Accommodation – £790

Food – £350 a month

Other – Days out, transport, miscellaneous- average per month £420

Total: £1,560

Rolling average per month: £1,800

Cruisers are being warned over a common balcony habit that breaks strict P&O rules and could see their holiday terminated early

Passengers looking forward to a cruise holiday may have packed their cigarettes or vape without giving much thought as to whether or not they can be used on the ship. But P&O Cruises has strict rules about smoking on board, with some breaches potentially putting the rest of a traveller’s holiday at risk.

Smoking is not permitted in cabins, on cabin balconies or in public rooms across P&O Cruises ships. Instead, guests are restricted to designated smoking areas on the open deck, which can vary depending on the weather and cleaning arrangements.

The same rule applies to electronic cigarettes. P&O says e-cigarettes, including those which do not produce smoke or vapour, can only be used in designated smoking areas and are prohibited in the same public areas.

This means a passenger who steps onto their private balcony for a cigarette is still breaking the cruise line’s rules, despite being outside. Guests are instead told to use the ashtrays and receptacles provided in designated smoking areas and make sure smoking materials are fully extinguished. The permitted locations are signposted, although the cruise line says they can change.

Consequences of breaking P&O rules

P&O’s code of conduct sets out the potential consequences of serious or disruptive behaviour on board. The cruise line says disrespectful or offensive behaviour can result in a holiday being terminated, with onward travel arranged at the guest’s own cost.

Its FAQ separately states that dangerous or violent behaviour may result in an individual guest or an entire party having their holiday terminated and having to make their own way home.

P&O’s published smoking policy does not say that every smoking breach will automatically result in immediate removal from the ship. However, passengers should not assume that breaking on-board rules is consequence-free, particularly where behaviour is considered serious or disruptive.

Beyond the threat of early disembarkation, guests caught lighting up inside their stateroom also risk steep cleaning charges billed directly to their onboard account. Because fire is considered the primary safety threat at sea, cabin smoke detectors are highly sensitive and actively monitored around the clock.

Passengers are advised to check their ship’s daily newsletter or speak to guest services upon embarkation to locate designated smoking zones. Taking a moment to double-check permitted deck areas ensures holidaymakers avoid costly fines or an unwanted confrontation with security.

Helping to choose that perfect family-friendly getaway this summer, an easyJet pilot has named a lesser-known holiday destination that has plenty to do for kids

An easyJet pilot has revealed the lesser-known holiday destination that is best for kids this summer – and it’s in the UK!

During the summer holidays, millions of Brits are jetting off abroad to European hotspots, whether that’s to soak up the sun-soaked rays in the Canary Islands or to enjoy an affordable escape in Turkey at one of their many child-friendly resorts. Yet there’s one UK destination that has been hailed as a great option for families this summer.

Speaking exclusively to the Mirror, easyJet Captain Matt Clutterbuck revealed: “A lesser-known family holiday destination is Belfast. There is so much for kids to do, and of all the places we have travelled in the world, that holiday sits near the top of the list of their favourite holidays.”

He shared: “From the W5 science museum and the Titanic Experience to the Giant’s Causeway. The city has plenty for adults too, with live music, great food and friendly people.

“We travelled with easyJet holidays and stayed in Wilton House, which was the perfect accommodation for a family. We hired a car rather than a transfer, which meant we could venture out and explore the countryside.”

Belfast can be conveniently reached in just over an hour’s plane journey from London airports, with flights starting from just £15 one-way, according to Skyscanner. The capital of Northern Ireland hosts the renowned indoor St. George’s Market, packed with culinary delights, crafts and music, and also offers a step back in time along its cobbled lanes in the Cathedral Quarter.

For those still eager to jet off abroad, Matt disclosed: “I think our favourite family holiday destination is Turkey. With amazing food, culture and people, we have always had a brilliant time there. It is a very family-oriented culture, and they always make a fuss of the children.”

Last month, the airline and package holiday provider teamed up with Life360, the family connection and safety app, to offer easyJet customers complimentary Teddy Trackers when heading on holiday. The scheme is designed to help families keep tabs on their children’s favourite toys via the Life360 app throughout their trip, as 87% of parents admitted they worry about their child losing a beloved toy while travelling, while 49% revealed they had already been through the heartbreaking experience.

On the Teddy Trackers initiative, Matt shared: “I think this campaign will not only help children, but parents too. One of the biggest stresses on our holidays was making sure both kids had their cuddly toys with them. It seemed we were constantly doing a teddy roll call to make sure they hadn’t been left in a shop, on a bench or in a restaurant, and we weren’t alone because nearly 4 in 5 parents say their child’s favourite toy travels with them on most, if not every, family holiday.

“Hundreds of thousands of cuddly toys will travel on holidays this summer, so parents will have that extra peace of mind knowing that their child’s cuddly toy can be tracked, putting an end to the heartbreak of losing them. Hopefully, the Teddy Trackers offer parents extra peace of mind, helping ensure these special companions always find their way home and offer comfort to children knowing their beloved companion will be easily traceable if lost.

“The trackers are now available for free at London Gatwick, Manchester, Edinburgh and Belfast International.”

Do you have a travel story to share? Email webtravel@reachplc.com

If you’re taking your little ones on a plane this summer, there are some helpful ways to feel prepared, as an easyJet pilot has shared the mistake that parents can easily make

An easyJet pilot has revealed the biggest mistake parents can make when flying with their children.

Jetting off abroad is always exciting, with the promise of touching down at that sought-after holiday destination you booked months in advance. While the flight might provide a little pre-holiday respite for many travellers, with their favourite series downloaded on Netflix or their current read in hand, it can be a whole different experience for parents.

Understandably, children can become restless on flights, particularly if they’ve set off early in the morning or late at night, and even if the journey is just a few hours. In their eyes, they’re in a compact space, unable to run around freely, in a new environment with some loud noises and a change in air pressure.

Parents can certainly have their hands full when flying with kids. But there are some nifty ways to help make the journey smoother, including being organised with what the kids need.

Speaking exclusively to the Mirror, easyJet Captain Matt Clutterbuck, said: “When my kids were young, we tried to be as organised as possible, having only the things we needed with us in our under seat bags and we start packing away everything but the essentials when the flight is descending so there’s less to deal with (and forget) when you get off – especially cuddly toys!”

On his own experience of seeing little jetsetters board the plane, the pilot, who is based at London Luton Airport, shared: “When I’m at work I always enjoy meeting our young travellers, so next time you fly with us, please say hello.

“Our cabin crew have Little Traveller’s logbooks so young passengers can keep a record of their travel adventures, and it’s a great way to keep kids occupied while flying. Ask for one next time you are on board, and they can ask the Captain to sign it every flight.”

The easyJet pilot also revealed the destination he’d recommend for family travel. “I think our favourite family holiday destination is Turkey,” Matt said.

“With amazing food, culture and people, we have always had a brilliant time there. It is a very family-oriented culture, and they always make a fuss of the children.”

Last month, the airline and package holiday provider partnered up with Life360, the family connection and safety app, to offer easyJet customers free Teddy Trackers when jetting off on their holidays. The aim of the scheme is to help families keep track of their children’s favourite toys via the Life360 app during their holiday, as 87% of parents said they fear their child losing a toy when travelling, while 49% said they had encountered the heartbreaking ordeal.

On the Teddy Trackers initiative, Matt shared: “I think this campaign will not only help children, but parents too. One of the biggest stresses on our holidays was making sure both kids had their cuddly toys with them. It seemed we were constantly doing a teddy roll call to make sure they hadn’t been left in a shop, on a bench or in a restaurant, and we weren’t alone because nearly 4 in 5 parents say their child’s favourite toy travels with them on most, if not every, family holiday.

“Hundreds of thousands of cuddly toys will travel on holidays this summer, so parents will have that extra peace of mind knowing that their child’s cuddly toy can be tracked, putting an end to the heartbreak of losing them. Hopefully, the Teddy Trackers offer parents extra peace of mind, helping ensure these special companions always find their way home and offer comfort to children knowing their beloved companion will be easily traceable if lost.

“The trackers are now available for free at London Gatwick, Manchester, Edinburgh and Belfast International.”

Do you have a travel story to share? Email webtravel@reachplc.com

Anyone who is flying back home has been warned about the serious consequences

Travellers flying home after a holiday are being warned not to bring back certain items, even if they were purchased at a duty free shop. According to government rules, people who disobey risk facing a £5,000 fine or possible prosecution.

In an alert posted on social media by the Animal and Plant Health Agency, Brits returning home should not bring sandwiches, cheese, cured meats, raw meats or milk into Great Britain. The agency also states that this applies regardless of whether it is packed or packaged, or whether it has been bought at duty free.

It explains: “Help protect UK farmers from the devastating threat of African swine fever (ASF) and foot and mouth disease (FMD) by not bringing back meat or dairy products from the EU into Great Britain in your personal luggage. This includes items like sandwiches, cheese, cured meats, raw meats or milk into Great Britain – regardless of whether it is packed or packaged or whether it has been bought at duty free.”

The government agency says it is illegal to bring in most meat and dairy products from abroad for personal use. This is to protect the UK from devastating livestock diseases circulating in Europe and beyond.

Most personal meat and dairy products are now banned from entry into Great Britain. You must not bring in sandwiches, meat (raw or cured, such as ham and salami), dairy (milk, yoghurt, cheese) and animal-derived products. That includes items bought from duty free.

If you declare banned food products to Border Force officers at customs, they’ll take them away and destroy them. If you do not declare banned food products, you could be fined up to £5,000 (in England) or you could be prosecuted. Border Force can take away (‘seize’) your products if they think:

• you’ve brought something into the country illegally
• you’ve brought in too much of a restricted product
• it’s been cross-contaminated, for example with blood from meat – if any clothing or a bag the item’s in is contaminated, it’ll be destroyed

These rules are in place to protect the UK from highly infectious viral diseases of livestock, such as foot and mouth disease and African swine fever. These viruses can persist in meat and dairy products for several months, posing a risk to susceptible animals.

Neither disease affects humans. Livestock diseases like foot and mouth and African swine fever have a devastating impact on animal welfare, farming, trade and affect food security

The Animal and Plant Health Agency reminds travellers: “If you break the rules, you are breaking the law. If you break the rules, you are risking our food and economic security. If you break the rules, you could be responsible for the death of millions of animals. If you are found with undeclared illegal meat and dairy products, you will have these confiscated and risk a hefty fine.”

What are you allowed to bring into Great Britain?

You can bring the following into Great Britain from any country without any restrictions:

• bread, but not sandwiches filled with meat or dairy products
• cakes without fresh cream
• biscuits
• chocolate and confectionery, but not those made with a lot of unprocessed dairy ingredients
• pasta and noodles, but not if mixed or filled with meat or meat products
• packaged soup, stocks and flavourings
• processed and packaged plant products, such as packaged salads and frozen plant material
• food supplements containing small amounts of an animal product, such as fish oil capsules

On what should have been a fun-packed summer holiday turned into a ‘nightmare’ after a family of six were ‘abandoned on the streets’ and told ‘we have no rooms for you’

A mum-of-four has been left ‘devastated’ after what was meant to be a cherished family holiday turned into a ‘nightmare’, after they felt “abandoned on the streets”.

Yasmin Kauser, who hails from Stratford-upon-Avon, had been looking forward to spending some quality time with her four children, aged 4, 12, 14 and 18, and her husband during their annual trip abroad in August. For the occasion, she booked a 10-night package holiday to Turkey through Loveholidays for £4,863, and was set to stay at a four-star hotel.

Following a lengthy journey from the UK, the family of six arrived at their pre-booked hotel in Alanya, Turkey, at around 2am. “We were knackered, we just wanted to go to bed, and the children were sleeping everywhere,” Yasmin exclusively told the Mirror.

But there was an unexpected issue with their hotel reservation. “We were told there were no rooms available for us.”

She outlined: “We remained at the hotel until around 5:30am, when, after I became increasingly frustrated and distressed, they eventually provided just one room for six people instead of the two rooms that had been booked.”

Yasmin says she repeatedly contacted Loveholidays, before the family was “given arrangements to move to a five-star resort”. The family made their way to the resort on the second day of their holiday, around half an hour’s drive away. “I hadn’t slept the night before, and I was exhausted. I’m only human, and I was breaking down because I was that tired, and the kids were very tired.”

‘There are no rooms’

However, when they turned up at the next resort, there was another issue. “At the resort, we waited for around an hour, only to be told that they had no rooms for us,” Yasmin alleged. “I said to them, ‘But we’ve got a reservation from Loveholidays, and they said, ‘There are no rooms’, so you’ve got to leave the hotel’.

She continued: “At around 3pm, I was left with my children on the road with our luggage and without access to suitable toilet facilities or accommodation. We were sitting outside the hotel; everybody was walking out, and we were like homeless people – we were abandoned.”

Yasmin was in touch with Loveholidays to explain the situation, and in an email, the company advised the family to “wait inside the hotel lobby for their safety and the safety of their children”, and said they were working on the issue as a “matter of urgency”.

The mum of four recalled: “I wasn’t panicking as it was around 3pm, the weather was nice, we had some water and snacks from the shop, so we just sat out there.” Although Yasmin added that it was around 40C, and when it got to 9pm, that’s when things became worrying.

“As it started to get dark, I started to panic, thinking, what are we going to do. We’ve got the children, and it was peak season.”

She claimed: “We remained without accommodation until around 11pm. My sister in the UK eventually contacted the emergency number on our behalf. After a further wait of around two hours, Loveholidays arranged emergency accommodation at a three-star hotel.”

Yasmin said that when her sister reached out to Loveholidays, they said they had emailed Yasmin earlier in the day, but the mum claims she never received it. She had told the firm that she was switching between a standard SIM and an eSIM, and the travel company said they tried to rectify the situation promptly.

Yet, they went to the third hotel in the hope of securing a room for their holiday.

“Not knowing what the hotel was like, but being so long on the street, I was just thinking we just need to get into some accommodation and have a roof over our heads”, Yasmin said. “We had to take another taxi to this hotel and eventually received two rooms at around 1am.”

‘Strong smell of urine and mould’

While they successfully obtained rooms, Yasmin was left disheartened. “One of the rooms was effectively a small box room with no windows and was in a condition that I found extremely distressing. There was a strong smell of urine and mould, and I struggled to breathe comfortably in the room,” she said.

Yasmin said she struggled to sleep “in the mess” and, early the next morning, got back in touch with Loveholidays about their accommodation. She claimed: “During the conversation, I was told that they had provided me with ‘shelter’. I was subsequently left in the emergency accommodation for the remainder of the holiday, despite repeatedly raising my concerns.” The family were later moved to another room during their stay at the hotel.

After hearing that Yasmin was dissatisfied with the alternative accommodation, Love Holidays offered her £1,015.99 in compensation for the inconvenience. In addition, they offered the family the option to relocate to an upgraded five-star hotel on an all-inclusive basis, but despite ongoing attempts to reach Yasmin on multiple platforms, they never received a response.

Yasmin said: “I don’t know if I was more tired before I left the UK or after the trip. I was in survival mode all the way through. We should have just stayed at home. This has been the worst experience in my life.”

A Loveholidays spokesperson told the Mirror: “We are very sorry that Ms Kauser’s experience fell below our usual high standards, and are investigating the issues she faced with the relevant hotel suppliers as a matter of urgency.“Our On Holiday Support team worked hard to put things right for Ms Kauser during her holiday, including an offer of cash compensation and a relocation to an upgraded five-star property. Despite several attempts to contact Ms Kauser, we did not receive a response to either of these offers or our subsequent communications and, as a result, we were unfortunately unable to put these solutions in place during her holiday.“We are contacting Ms Kauser to apologise for the stress and inconvenience caused and offer a full refund of her holiday.”

Do you have a travel story to share? Email webtravel@reachplc.com

Turning up at the hotel check-in desk straight away might be harming your chances of getting a more premium holiday experience

Checking into your holiday at the earliest possible opportunity might seem like the savvy move at first, but it could be ruining your chances of getting a luxury hotel room free-of-charge. According to industry analysis from travel experts, checking-in during a specific 90-minute window could be the ultimate strategy.

Graziano Gagliardi at Private Italy Tour claims that turning up at the front desk between 4.30pm and 6pm gives reception staff a much clearer picture of the premium suites that remain available. Arriving too early, say 2pm for instance, means housekeeping is likely still preparing and cleaning rooms, which leaves workers unable to confirm what higher-tier options are unoccupied for the night.

Gagliardi said: “If standard check-in begins at 2pm or 3pm, arriving immediately may not give you the best chance of an upgrade. Housekeeping may still be preparing rooms, while reception staff may not yet know which guests are arriving, cancelling or requesting changes.

“By around 4.30pm, the hotel usually has a much clearer picture of its room availability. If a larger room, a better view or a higher category is likely to remain empty, staff may have more flexibility to offer it.”

Turning up extremely late can also backfire, he claims, particularly at smaller boutique properties that operate limited front desk hours. He said: “Turning up at 10pm without warning is not a clever upgrade trick. If you expect to arrive late, always notify the hotel in advance.”

Holidaymakers booking shorter stays of one or two nights stand a significantly higher chance of being bumped up to a better class of room. Terms outlined by major hotel chains like Hilton confirm that complimentary upgrades strictly depend on space being continuously available for the entire duration of a guest’s stay.

A similar policy is enforced by Marriott, which explicitly states that room improvements are determined upon physical arrival at the front desk. Experts warn that travellers should remain realistic, as an upgrade often means securing a quieter location, higher floor, or better balcony view rather than the top luxury suite.

To maximise your chances, Private Italy Tour recommends using a specific phrase to politely ask front desk staff without sounding overly demanding or entitled. The travel guru suggests asking: “I understand it depends entirely on availability, but if there are any complimentary upgrades available this evening, I would be very grateful to be considered.”

Joining a hotel’s free membership scheme prior to travel can also boost your odds, as many major operators prioritize enrolled guests for empty premium spaces. However, guidelines published by Hilton Honors clarify that simply signing up does not guarantee a better room without holding eligible membership status or rates.

Guests celebrating genuine milestones such as birthdays, anniversaries, or honeymoons are advised to notify the hotel a few days before their arrival date. Mentioning a real special occasion often encourages reception teams to offer a complimentary perk or a room improvement.

Finally, the experts strongly warn holidaymakers against manufacturing fake complaints or inventing faults with their original room just to pressure staff into moving them. Dishonesty is far more likely to harm your chances than help them, meaning a polite, well-timed request during that crucial 90-minute window remains your absolute best bet.

The Mirror’s Stephen Jones and his wife Charlotte have a lot of tips to pass on to other news parents after taking their newborn babies on holiday for the first time to the TUI Blue Orquidea in Gran Canaria

‘That’s it,’ my friends said, when I told them we were expecting twins. ‘Wave goodbye to your nice holidays, you’ll never have another,’ they warned.

Could it be true, that I would never relax in sunshine again? Never have I been determined to prove anyone so wrong. And never have I wanted a holiday more after the exhausting first few months of keeping two newborns alive, we needed a break.

A week-long trip with our TWO four month old babies to the fabulous all inclusive TUI Blue Orquidea in Gran Canaria (flying time: four-and-a-half hours) seemed an apt test. Whether you think we were brave, foolhardy or naive, I am pleased to say we not only survived, but we enjoyed it! Here’s what we learned.

1. It pays to prepare

We did our research and bought a lot of decent equipment in advance. Our rule was to pack half a suitcase each for ourselves while each baby had the other half. Pushing a suitcase and a pram each at the same time proved an acquired skill but was made easier with the two Bugaboo Butterfly 2 which can stow in overhead lockers. And we sensibly booked a night at a London Gatwick hotel to ease the stress of our 5am check-in time.

Having two babies sat on your laps for the whole flight once you have factored in feeding and sleeps isn’t too bad; having bottles prepped for both take off and landing is essential. We bought Alpine Muffy ear defender-style headphones to protect their precious ears, and Jellycat cloth books to keep them entertained. Changing a nappy in the cramped toilet is a challenge but doable. As the wheels touched down I breathed a sigh of relief the flight hadn’t been as bad as I expected and I felt buoyed by the sense of achievement.

Booking a private transfer from the airport to the hotel 20 minutes away in Bahia Feliz with two baby car seats was a luxurious extra which proved worth every penny and we will do again.

It meant we avoided queues at check-in and after our warm welcome, we were pleased to discover our room was spacious enough to accommodate two travel cots and the balcony provided a quiet post-bedtime drink spot.

We can highly recommend following travel journalist mums like Emma Cooke (@petite.blondine) on TikTok and Instagram for useful tips like bringing an inflatable chair for bathtime and collapsible bucket for sterilising bottles.

2. It doesn’t matter how much noise your children make

The one thing I really feared before our holiday was the embarrassment of our babies crying. I soon discovered the truth is most people are too busy worrying about their own children to care what yours are up to. The reassuring sight of so many other families trying to do exactly what we were trying to do spurred us on.

Even when our kids did cry in the restaurant, it was too noisy for anyone more than five metres away to really hear, and not once did anyone look bothered. The hotel’s buffet-style set up had a huge variety of choice but importantly meant we could take it in turns to get food while one of us stayed with the babies. A highlight of our stay was an evening out at the Orquidea’s scrummy a-la-carte restaurant La Taverna where they thankfully behaved.

The one time one of our babies did have a meltdown (in a queue on a day trip), people were sympathetic not judgmental. We soon realised the joy our babies bring others far outweighs any panic.

3. Plan, plan, plan

When you have babies you have to slow down your itinerary. Aim to only do one or two significant things a day. We soon learned to always make up bottles for the next feed straight after the current one; the next comes around pretty quick!

When you have fed them, you have a gap of max three hours to do an activity before they get grouchy, so try to already have something planned or booked in advance. Before our trip ,we hadn’t really appreciated how well set up for kids aged under three years old this family friendly resort was. One of the best things we did all week was a visit to the baby spa put on by the TUI baby and tots club staff, a sensory led experience where both babies delighted in being pampered.

Most days followed a pleasantly simple rhythm: breakfast, play time, lunch, naps, swimming, dinner and sleep. And repeat. When I have since been asked what the best thing about our holiday was, I’ve replied: ‘Being able to take the kids swimming every day’. Getting them used to being in water daily in the calm surroundings of the toddler pool, kicking their little legs and grinning while we held them, is a precious memory. We planned a lot of our feeds around these dips.

4. Hotel staff will help you out and people are kinder than you imagine

We were overwhelmed by the generosity of people who on seeing we had twin babies were only too happy to allow us to push in front of a queue or be served before them.

That said, travelling with babies is never completely stress-free. There were often moments when one twin decided nap time was optional or both babies demanded attention simultaneously. And we never left our room without extra nappies and wipes (having restocked at the nearby Spar) ready for any unexpected drama.

But somehow everything felt manageable. There was a godsend of Baby Lounge with aircon next to the pools we used every day to change nappies or just quiet time (the staff organise playdates for kids and their parents here too).

There’s tonnes for kids of all ages to do on a TUI holiday but it’s worth stressing they have trained staff who will take your babies off your hands for a couple of hours while you go and enjoy a peaceful lie by the pool or trip to the luxurious spa or gym (I pleased to say I made it to both more than once).

Indeed, the TUI staff couldn’t do enough to ensure we enjoyed the best possible trip – while we were staying at the busy Grupotel Orquidea, they recommended we check out their more sedate sister hotel, the Playa Feliz next door. This was a tip that made our trip as that’s where we ended up spending most of our time (the staff hold Little Splashers sessions for babies here as well).

5. Once you’ve done it once you will want to do it again

Now we have done it – and survived – I almost can’t remember what we were worrying about in the first place.

One of the other highlights of our trip was a day out to the village of Mogan – a picturesque fishing village on the coast known affectionally as ‘Little Venice – which you access via ferry.

I was 50/50 about booking a boat trip with babies but there was nothing remotely difficult about ditching our prams for slings. Our Ergobaby Omni baby carriers’ mesh design coped well in the heat as we explored the village’s quaint streets and waterways by foot.

Mogan has a pretty, sandy beach where we were able to dip the kids’ toes in the sea for the first time, a memory I will never forget. It was at that point I realised that’s the point of holidays, a chance to make those kind of long lasting memories. And when I started to think where we could go next.

Book the holiday

• TUI offers seven-night holidays to Gran Canaria, Spain staying at the 4T TUI BLUE Orquídea on an all-inclusive basis from £900pp, based on 2 adults and 1 child sharing a twin room, flying from London Luton in August, and 23kg luggage per person and transfers included. tui.co.uk
• TUI Musement offers a Gran Canaria’s ‘Little Venice’ – visit Puerto de Mogan by boat from £45 per adult, £28 per child (3-12 years old) and children (0-2) go free. tuimusement.com/uk

The advice is to check with your travel provider for the latest information

Families heading abroad on their summer holidays are urged to keep a close eye on travel updates. The Foreign Office has published fresh travel guidance for a popular sunny EU destination. The latest advice urges travellers to “check with your travel provider” for the latest information in light of a “national emergency”.

This comes as many flights were disrupted recently to the south of Italy, after eruptions from Mount Etna caused clouds of ash to be thrown into the air. The Foreign Office has since updated its guidance for Italy on Tuesday, August 11, with new information regarding ‘Volcanoes’ in the ‘Safety and security’ section. The latest guidance informs visitors: “There are several active volcanoes in southern Italy. National emergency planning is in place for the Phlegraean fields, an area that remains active experiencing regular tremors.”

People heading to the Mediterranean country are warned that “airspace can be affected during eruptions”. The Phlegraean fields (Campi Flegrei) is an area just west of Naples and so is close to Naples Airport.

‘Heightened activity’

The guidance includes a word of warning for another airport in the region. You may need to take action ahead of your trip: “If you are travelling to or from Catania, during a period of heightened activity, check with your travel provider or with Catania airport.”

The Government body also advises: “Read what to do in the event of a volcanic eruption and follow the instructions of the local authorities.” The guidance includes a link to more information on the Civil Protection Department website of the Italian Government.

This information reminds visitors that Italy has “the greatest concentration of active volcanoes in Europe” along with Iceland. The guidance sets out that there is a “varying degree of hazard” for these volcanoes.

‘Wrong information’

People trying to find the latest guidance in the media are warned that “wrong information” can be sent out in times of crisis. The guidance urges: “For this reason it is important to follow the civil protection authorities’ instructions transmitted by radio, TV, in the daily press, on Internet and by the various toll-free numbers that will be set up.

“During eruptions, it is also important not heed the forbidden to enter signs at the areas involved by the eruption. It is dangerous to approach the crater area even if there is no eruptive activity as sudden explosive phenomena or gas emissions are always possible.”

You can read the full travel guidance for Italy on the Foreign Office website.

The holiday park operator changed its accommodation grading over a year ago, and has clarified how this will affect customers, but some have taken to social media to voice their disappointment

Parkdean has changed the way it grades its accommodation and it has left some customers ‘disappointed’, while others have been left confused by the update.

A number of guests have taken to the Parkdean Resorts Complaint Group on Facebook and shared their experience of booking accommodation with the holiday park operator.

Parkdean’s website explains that its grading system is now based on the size of the accommodation, rather than quality or age, so Bronze, Silver, and Gold run from smallest to largest. There are also ‘Premium’ options in each of these grades.

But some customers have claimed that this is different to how other holiday parks grade their accommodation, which could make it confusing. A member of the Facebook group claimed: “Gold caravans were always more luxurious than silver or bronze and this was reflected in the higher price. This new pricing system is not only confusing but very disappointing if you think you are paying for gold quality and end up with bronze instead.”

A spokesperson for Parkdean Resorts, said: “Guests consistently tell us how much they enjoy staying at our holiday parks, and we’re proud to maintain a strong TripAdvisor rating of 4.2 from more than 12,000 reviews.

“Our accommodation categorisation system was introduced over a year ago to help guests find the holiday experience that best suits their needs. As explained on our website, accommodation is categorised by size rather than quality or age, with premium options available across each size category, offering enhanced features and higher-specification fixtures and fittings.

“All of our accommodation is maintained to high standards, and we remain committed to providing every guest with a great holiday experience.”

But some holidaymakers in the Facebook group are still claiming to be left unhappy with their accommodation. One claimed they “booked a gold van” but felt “very disappointed” at what they felt “can be described as a silver van at best”, alleging that staff on site told them “that the grading system has changed and there is nothing they can do”,

Another claimed they had “booked a gold premium caravan and at best it was a bronze” at Sandy Bay Northumberland. They alleged that when they asked a member of staff they were told “pictures are only for illustration only and the status as in bronze, silver gold or gold premium is on the size of the caravan and not the spec”.

There are other holiday park operators that do grade their accommodation based on facilities rather than size. For example, Haven offers six caravan grades, from Saver to Signature Gold, and while some grades such as Bronze and Silver are around the same size, the latter offers extra features such as an outdoor deck.

Park Holidays also offers four core tiers: Bronze, Silver, Gold, and Platinum, with bronze described as an “affordable option” while “platinum caravans are crafted to the highest standards and include private decking, en-suite facilities and premium finishes.” There’s no mention of sizing on its website.

Have a story you want to share? Email us at webtravel@reachplc.com

The Mirror’s Stephen Jones and his wife Charlotte braved taking their five-month-old twins on holiday for the first time – and were blown away by the resort

A few months after our twins were born we were badly in need of a holiday… somewhere distant enough to guarantee sunshine but not so far as to become a nightmare journey with two five-month-olds in tow.

With a flight time of four and a half hours, Gran Canaria seemed ideal. What we didn’t appreciate at the time we booked is how brilliantly accommodating the TUI Blue Orquidea would prove to be for young families. I’m pleased to say that a week there completely reinvigorated us but also changed our expectations of what a family holiday could be.

Like many new parents, we were worried about flying abroad with babies whose very existence is based on a routine of feeding, changing, entertaining and sleeping on repeat. Packing alone felt like preparing for a military expedition but by the time we reached the boarding gate at Gatwick – each pulling a big suitcase and pushing a travel buggy simultaneously – we felt like accomplished war veterans able to deal with any situation.

And after arriving at the hotel in a prebooked taxi transfer of just 20 mins from the airport, all our other worries soon melted away.

Set right on the seafront in Bahia Feliz on Gran Canaria’s sunny south coast, the all-inclusive TUI Blue Gran Canaria immediately radiates a relaxed atmosphere. Instead of loud entertainment and crowded spaces, the resort feels spacious, clean and remarkably calm, something any sleep-deprived parent will appreciate.

Our room was bright, modern and comfortably large enough to accommodate two cots without making us feel as though we were navigating an obstacle course every time we walked across it. Having a balcony overlooking the sea quickly became one of our favourite places to relax after putting the babies to bed each evening. Early mornings with bottles in hand somehow felt a little more manageable while watching the sunrise.

Travelling with babies means your holiday revolves around their schedule rather than your own, but this hotel made that surprisingly easy. Staff couldn’t have been more welcoming, always greeting the twins with smiles and happily offering helpful tips whenever we needed.

Meal times were relaxed and there were wide enough spaces between the tables to manoeuvre the buggies. The buffet restaurant deserves particular praise for its generous choices, meaning nobody should ever struggle to find something they like – from fresh salads and grilled meats to fish, pasta and pizza cooked to order.

Although our twins were far too young to sample the menu themselves, we were able to easily grab things we liked to keep ourselves nourished while we fed them, and families travelling with slightly older babies and toddlers seemed pleased with extensive options.

Of course, five-month-old babies with priorities of bottles, naps and cuddles don’t care so much for infinity pools or cocktail bars, but the hotel’s peaceful surroundings ticked every box.

The swimming pools were spotless, with plenty of comfortable sun loungers available throughout most of the day. We quickly settled into a rhythm that revolved around popping to the air conditioned baby lounge with changing facilities a stone’s throw from the main pool after breakfast for nappy changes, feeds and a play before hitting the loungers. Its sister hotel next door the Playa Feliz, where your wristbands are equally welcome, has a bigger splash pool for toddlers with a huge shade screen and that’s where we spent many of our afternoons.

While you are essentially doing exactly the same as you would be back home looking after newborn twins with the endless cycle of washing bottles, laundry and trying to get them to sleep, those same routines somehow became more enjoyable against a backdrop of palm trees, warm blue skies and the gentle sound of waves.

The childcare offering at a TUI Blue is arguably beyond generous if you choose to get involved. There’s baby and tots club sessions which run twice daily for children aged 0-35 months with gentle play, songs and stories and there’s more lively 45-minute playdate sessions available. The organised Little Splashers or Little Ravers sessions are self-explanatory, but our twins especially enjoyed their visit to a Baby Spa for a sensory-led pampering session with soft music and calming lights they seemed to enjoy as much as the TUI reps holding the session.

Speaking of the TUI reps, you also have the option of leaving your babies with them for a couple of hours while you enjoy some me time on a sun lounger or even pop to the gym or Club Spa, which we both managed to escape to on occasion. The open-air spa pool is actually something of a hidden gem squirreled away at the back of this hotel, but boasting a fantastic array of hydrotherapy jets where you can relax while you gaze out at the Atlantic ocean. There’s a Finnish sauna, Hammam steam room and a sanarium – or you can just pull up a lounger and relax in the sun away from the kids.

A highlight of our week was a meal out at La Taverna a la carte restaurant which is included in the all inclusive package, where they serve a variety of vibrant tapas as you watch the sun go down; in many ways a kind of special evening out we would love but find hard to achieve at home.

We weren’t racing to tick off tourist attractions or planning packed itineraries, if anything we wanted to slow down and enjoy some relative peace in the sunshine, which we achieved in batches daily. We did day trips but we were more than happy to just recline on a lounger by the side of the pool with the babies and switch off.

For any parent wondering if their first overseas holiday with young babies is worth attempting, this hotel provides a reassuring answer. Its combination of comfortable accommodation, welcoming staff, quality food and peaceful atmosphere creates an environment where families genuinely feel supported rather than merely accommodated.

Our first holiday abroad with two five-month-old twins could easily have been unforgettable for all the wrong reasons. Thanks to the TUI Blue Gran Canaria, it became unforgettable for exactly the right ones – a sun-soaked reminder that life doesn’t stop when you become parents. It simply changes. We knew that having holidays after having children would be different, what we realised at the TUI Blue Gran Canaria was that it didn’t mean that they shouldn’t be relaxing.

• TUI offers seven-night holidays to Gran Canaria, Spain staying at the 4T TUI BLUE Orquídea on an all-inclusive basis from £900pp, based on 2 adults and 1 child sharing a twin room, flying from London Luton in August, and 23kg luggage per person and transfers included. tui.co.uk
• TUI Musement offers a Gran Canaria’s ‘Little Venice’ – visit Puerto de Mogan by boat from £45 per adult, £28 per child (3-12 years old) and children (0-2) go free. tuimusement.com/uk

The family holiday has been left in doubt after she discovered her daughter’s passport did not meet strict travel rules

A singer has issued a plea for help after discovering at the last minute that her daughter’s passport could fail strict travel rules. Rules mean there must be a set amount of time available on a passport or the holder will not be allowed to travel.

Under rules following Brexit people travelling to EU countries, except Ireland, along with Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino and Vatican City must have at least three months left on their passports after the day they plan to leave, warns ABTA. The passport must also have been issued less than 10 years before the date of arrival at the country.

Musician and singer Philippa Hanna turned to Facebook to seek advice after her family holiday to Portugal appeared to be in jeopardy. The Christian music star who has toured with mainstream artists including Lionel Richie, Leona Lewis, Anastacia and Wet Wet Wet, told how she had just discovered that her daughter, Ozma’s, passport would not meet these rules.

She said: “GUYS!! We need help. Do I know ANYONE who works for or is connected to the passport office or something even close? We need emergency advice ahead of our family holiday tomorrow?”

She later went on to explain: “I just found out Ozma has 5 weeks less than needed on her passport for flying to Portugal.” She then added: “We’re only going for 5 days so the week fast track wont work. I’m just wondering if there’s any way of getting an extension or a special permission or something.”

One follower suggested she contact her MP who might be able to speed up getting a new passport. Gayle Hunter, who said she was a former duty manager at an airline, said: “They’re normally strict at least 3 months after the last day you’re leaving on passport. An MP can get you a new one in three hours under parliamentary privilege.”

However this was disputed by another poster who said he worked in the airline industry and travelled extensively. John Dinsdale said he had been stung by the rule himself, and insisted an MP would be unlikely to help. He said: “There is a parliamentary/MP escalation route, but it only applies for compassionate reasons (family death, serious illness) not for holiday travel, so it won’t help here.

“You could try contacting the airline to ask if they’ll allow “OK to board,” but I doubt that’s your best option. Even if they agreed, Schengen countries require a minimum of 90 days’ passport validity, so Portugal border control could still refuse entry on arrival.

“For an airline to allow to board they would need authorisation from the Portuguese immigration department first. If you’re refused entry, the airline will face a fine (amounts vary by country), and you’d likely be liable for the cost of the return flight, airlines won’t board anyone without valid travel documents in the first place.

“I’ve actually been on the receiving end of this myself, I can’t get an ESTA for the US because of my travel history, apparently America don’t like Iraqi stamps in passports, so I know firsthand how strict airlines are about not boarding anyone without the right documents. It’s not something they’ll bend on.

“Realistically, a new passport won’t be issued in time even by fast track. I’d contact your travel insurer now to ask about cancellation/rebooking cover, I know this is not what you want to hear, but it’s the most likely outcome.”

What the government says

So what are the rules? According to the government there are steps you can take – but it usually still takes some time.

It advises: “You can pay to get a passport urgently if you think the standard service will take too long.” It explains there are 2 ways to apply for an urgent passport.

1 day premium

According to the government website the earliest you can get an appointment is 2 days after you apply. It says: “You’ll need to hand in your old passport at your appointment. Your new passport will be ready to collect from the passport office 4 hours after your appointment.

“You can only use this service to renew an adult passport. It costs £239.50 (or £253.50 for a 54-page frequent traveller passport).”

1 week fast track

With this one the earliest you can get an appointment is the next day after you apply. It advises: “Your new passport will be delivered to you by courier 1 week after your appointment.”

You can use this service to:

• renew a passport
• change personal details on your passport (for example your name, place of birth or gender)
• replace a lost, stolen or damaged passport
• get a child passport

It costs £192 for an adult passport (or £206 for a 54-page frequent traveller passport). A child passport is £156.50 (or £170.50 for a 54-page frequent traveller passport).

Is there anything any faster?

It advises: “If you need to travel urgently for medical treatment, on government business, or because a friend or family member is seriously ill or has died, call the Passport Adviceline instead.”

Camp Bestival 2026 review – Britain’s happiest family festival proves there’s still nothing quite like it

What do you get if you cross two mini ice-cream cones with Ursula and King Triton from the Little Mermaid?

The wacky and immersive world of Camp Bestival of course!

Britain’s happiest family festival once again put on a show for not just the ages, but all ages.

For one glorious weekend each summer, the stunning grounds of Lulworth Castle in Dorset are transformed into what can only be described as a giant playground.

The brainchild of renowned music specialist Rob da Bank and creative director Josie da Bank, and founded in 2008, Camp Bestival is known as the UK’s ultimate family festival, having won Best Family Festival at the UK Festival Awards six times.

Created with a vision of reinventing family time, it has gone from strength to strength, and from personal experience as a multi-time Bestivaler, 2026 delivered one of its strongest editions yet.

While Camp Bestival has never been centred on drawing the crowds solely for big name headline acts, you’d be hard pushed to get a better line up than rave DJ Fatboy Slim, De La Soul, the Cuban Brothers, Billy Ocean, Leftfield and chart-topping Bastille, just to name a few.

For sure, these acts would pull in massive crowds at any venue round the country, but the magic for 30,000 festival goers in any year is what you will find away from the main stages.

Have you ever danced to a country band in a Pig’s Big Ballroom, or raved with your kids to a grammatically correct rap MC Grammar? No, then what are you waiting for?

For our family, two big kids (me and my wife Katie) and our two small humans, aged five and two, like so many others, running around sun soaked fields, listening to music, climbing giant robot sculptures (them not us!), riding a ferris wheel or letting loose on swinging chairs at the fun fare; this was a real chance to connect.

Let’s be honest, life can seem pretty tough these days. The news cycle can be overwhelming at times, then chuck in work, school, bills, exams, kids!

But as soon as you enter into this kaleidoscope of countryside colour, where bubble machines float across fields packed with picnics, children chasing giant puppets through woodland trails, and every pathway revealing another adventure waiting to be discovered, your worries can be a distant memory.

Unlike many festivals where the music is everything, Camp Bestival’s magic lies in the moments in between.

As we gathered for the annual trolley competition – the type you either haul to the beach or the park with your camping chairs in, or your exhausted children back to your tent after a day of festival fun – we were given a glimpse into how special this place can be.

The aforementioned mini ice-cream cones were two toddlers dressed up in exquisitely made papier mache inventions, alongside parents dressed as ice cream sellers and their vehicle imaginatively turned into a mobile ice cream stall.

Dozens of families queue patiently every year to show off their creative talents, but this particular entry had an added meaning.

As people clapped and cheered their flawless construction, the mum-of-two not only announced that she was pregnant – nine months and a week in fact! – but that she had just got the all clear from cancer and the festival was the family celebration of how far they had come.

I’ve always been impressed with how, unlike many large-scale events, at Camp Bestival there is an overwhelming sense that everyone was looking out for one another, but the cheers and applause that rang out in that moment was something magical.

And what more could you want from a weekend away with your loves ones?

Scenes where parents dance with toddlers on their shoulders to TV pranksters Dick & Dom, chats with Traitors star Joe Marler and the odd appearance from kids’ favourite Bluey – even on stage with Bastille – and teenagers queuing patiently for activities alongside parents and grandparents.

This is a place where children truly get to enjoy the rare freedom of exploring a safe, welcoming environment where imagination is not only encouraged, but pretty much mandatory, at every turn.

Festival founders Rob and Josie have spent years perfecting an event that understands exactly what families need.

Every year the festival revelers such as us also get a chance to play dress up and this year’s theme played homage to the Sunday headline act, Brighton boy Norman Cook, aka DJ Fatboy Slim,.

The 2026 At the Seaside Fancy Dress Competition was a full-blown celebration of British seaside spirit: swimmers, mermaids, jellyfish, lobsters, sailors, and a Baywatch themed lifeguard flashmob.

Yes, there are headline acts capable of filling arenas, but there are also puppet shows, storytelling sessions, outdoor adventures, comedy, wellbeing activities and enough arts and crafts to keep even the busiest little minds occupied for hours.

There are hundreds of free activities for families to explore from theatre, circus skills, science explorations, sports and immersive theatre through to amazing live acts and DJs, family raves, comedy, award-winning street food, and flamboyant evening cabaret – all shared with families simply there to have the best time.

Tucked away in a haven of calm amidst the festival buzz, Slomo Wellbeing offered a three-day programme of free wellbeing session designed for all ages.

Headliners Jasmine Hemsley, Joe Wicks, Zita West, Trish Whelan, Rosie Underwood, Jonni Pollard, Carla DiMattina and Mama Shrooms lead a wellbeing programme featuring soundbaths, meditation, breath work, mindful movement, dance, yoga and food workshops, alongside a range of one-on-one treatments and, of course, Slomo Wellbeing’s hugely-popular saunas, ice baths and hot tubs.

Reflecting on Camp Bestival, presented by Debenhams 2026, festival curator Rob da Bank says: “What a ridiculously fun and sun kissed weekend we’ve had, bringing families together in proper Camp Bestival style.

“It always blows us away to see 30,000 revellers get stuck into so many activities, dancing to the beats and bands, getting arty and active with their families across our amazing site.

“There’s nothing Josie and I love more than to see all generations enjoying time together. We can’t wait for 2027 and are thrilled to announce that Early Bird Weekend Tickets go on sale this Friday! See you in Lulworth next year, campers!”

Returning for a second year as a headline partner, Dan Finley CEO of Debenhams Group added: “After such a fantastic debut with Camp Bestival last year, we couldn’t be more thrilled to return as headline partner for 2026.

“The energy, engagement, and connection we saw across families and festival-goers was incredible, it brought the heart of Debenhams to life in a vibrant way.

“We’re looking forward to building on that momentum, deepening our relationships, and delivering another unforgettable experience together.”

In an increasingly crowded festival market, Camp Bestival remains exactly what it has always aspired to be: a joyful celebration of music, adventure and family life, leaving thousands already counting down the days until next summer.

Thank you Camp Bestival. We can’t wait to come back!

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With memories made and next year’s adventure already calling, eager fans can already snap up 2027 Early Bird Weekend Tickets from 10am on Friday 7th August 2026.

Camp Bestival by Debenhams will take place from Thursday 29th July – Sunday 1st August 2027.

Early Bird Weekend Tickets go on sale 10am on Friday 7th August.

For more information and to buy tickets visit campbestival.net.

2027 Early Bird Prices:

Adult Weekend Camping: £225

Teen Weekend Camping: £157.50

Child 10-12 Weekend Camping: £130.50

Child 5-9 Weekend Camping: £110.50

Child 2-4 Weekend Camping: FREE (but ticket required)

Babes In Arms Weekend Camping: FREE (but ticket required)

Marella Cruises announces it’s first-ever musical theatre cruise – and one star of the show has already holidayed on the ship

Former Pop Idol star Zoe Birkett says a family holiday aboard a Marella ship ticked all the boxes – and now she’s returning as one of the headline performers on the cruise line’s first-ever musical-themed sailing.

Zoe will join fellow West End favourites Lee Mead, who shot to fame after winning BBC show Any Dream Will Do, and Jenna Lee-James, best known for playing Elsa in Frozen in London.

The five-night cruise aboard Marella Voyager will depart in October 2026, promising guests a programme packed with show-stopping musical theatre numbers and live entertainment inspired by hit musicals.

For Zoe, however, the trip will feel like something of a homecoming.

The singer and actress, 41, revealed she holidayed on the very same Marella ship last year with her family after her dad persuaded them to give cruising a try.

“My dad loves cruises, he’s a total buff,” she said. “I’d never been before and he said, ‘Look, this is great for families.’ So we booked it and honestly it ticked all the boxes.”

Travelling with her nine-year-old daughter, Zoe said she quickly understood why cruises have become so popular with families.

“The entertainment was brilliant, the food was fab and if you want everything in one place, I think it’s perfect.”

The holiday wasn’t entirely anonymous, though.

“There were whispers on the first night and then the next day there was an influx of people saying, ‘Oh my God, that’s Tina Turner,” joked Zoe, with a few holidaymakers recognising her from her musicals past.

“It was really lovely. The entertainment team on board were fantastic and everybody was so friendly.”

Now she’ll be swapping the audience for the stage with a show celebrating the roles and artists that have shaped her career.

“I’ve got some Tina songs in there,” she explained. “I’ve got some Whitney Houston songs, some Janet Jackson and some Michael Jackson. I also talk about Pop Idol because a lot of people know me from way back.

“I like to boogie, so I do expect everybody to be dancing with me.”

Away from the cruise, Zoe has enjoyed a career spanning more than two decades, appearing in productions including Moulin Rouge! The Musical, The Bodyguard and The Witches. But she says portraying the legendary Tina Turner remains the defining role of her West End career.

“It was a career highlight,” she explains. “I had to delve very, very deep into her personal life, her career and everything she faced from misogyny, ageism, racism and violence. Then you’ve got her vocals on top of that and the dancing. It was probably the toughest thing that I’ve done, but also the most rewarding.”

The role demanded more than simply recreating Tina’s famous songs. “The way she walked was so particular and even the way she held her microphone. People who are hardcore fans want to see those little nuances.”

Although audiences only see the finished performance, Zoe admits life in the West End is far more demanding than many people realise.

“It’s incredible, but it’s extremely hard because you’re doing eight shows a week with only one day off. The life of a West End lead, the ensemble, the crew and wardrobe is definitely a sacrifice. Getting a show off the ground takes an incredible team and hours and hours of work, but it’s always worth it in the end because of the response you get from audiences.”

The former Pop Idol contestant was just 16 when she was thrust into the spotlight on one of Britain’s biggest television shows.

“The general experience of Pop Idol was fab because I was really looked after. Because I was only 16, my mum was allowed to be with me a lot of the time, which was brilliant.

“And Simon Cowell loved me! Which helped. I got off quite lightly!” she jokes.

She also formed a close bond with fellow teenage contestant Gareth Gates: “We were only 16 and 17 together all the time. We got on really well because we were going through very similar experiences.

“We were doing our GCSE’s one minute and then performing in front of a panel the next.”

Since then, Zoe has continued to diversify her career, recently touring stadiums with Take That, appearing in BBC comedy Smoggie Queens, presenting television programmes and working as a DJ.

After finishing the run of Take That tour dates, Zoe said: “The response online has been unbelievable.

“I text Gary Barlow afterwards and said, ‘You know where I am if you ever need another northerner with a soul-rock voice.’

“He replied, ‘I really hope to see you soon.’

“The Take That boys are just incredible. They are so professional but also so down to earth and they love to have a laugh. That tour will be in my heart forever. They made me feel so welcome.”

When she’s not performing on board, Zoe already has a plan for making the most of her return to cruising.

Describing her ideal day, Zoe says: “I’m a gym-aholic, so I’m straight to the gym first, then a nice breakfast, then relaxing by the pool.

“I definitely want to watch the theatre shows in the evenings as well because I remember thinking they were absolutely brilliant.”

Zoe Birkett will be headlining on Marella Cruises’ ‘Musical Med-leys’ in October 2026. The five-night first ever musical themed mini cruise includes musical style performances onboard Marella Voyager. Find out more about Marella Cruises’ holidays at www.tui.co.uk/cruise/

Butlin’s has created a new high-tech solution to avoid the issue of bar queues, and it means you can enjoy many of your favourite alcoholic and soft drinks in just a few seconds

Butlin’s has announced a huge change to the way holidaymakers can order a drink at its three resorts in Bognor Regis, Minehead, and Skegness, and it’s already in place for guests visiting this summer.

The popular holiday park firm, which recently celebrated its 90th anniversary, has rolled out over 100 self-serve bars across its three sites, which it claims makes it the first in Europe to offer these kinds of bars for guests.

The technology, developed by Boxbars in a £1 million investment by Butlin’s, means there’s much less queuing for drinks, and guests can enjoy a soft or alcoholic drink in as little as six seconds.

The new self-serve bars will be available for both family and Big Weekender breaks, and will offer a huge range of beverages for all the family including branded beers, ciders, and spirits, as well as kid-friendly favourites.

More than 20 options will be available at the touch of a button including pints of Madri and Guinness, Smirnoff with mixers, and cocktails including the brand’s very own Butlin’s On The Beach, which is a mixture of vodka, peach schnapps, cranberry juice, and orange juice, and is reportedly the most popular option across the resorts for All Inclusive guests.

A statement from Butlin’s says the new bars will “help guests get served faster and spend less time queuing”, claiming that “the new technology has the potential to pour hundreds of drinks every minute across the three resorts”.

Guests will either be able to scan their All Inclusive wristband to dispense their drink, or can use contactless payment to quickly pay for their round. Butlin’s confirmed that bars will still be open as usual for guests who’d rather order in person.

Butlin’s launched its all inclusive drink package back in 2024, costing from £25.95 per adult per day, which includes alcoholic drinks such as draught beers, spirits and cocktails from 11am, and all-day Costa coffee and soft drinks across the parks.

Heidi Watson, from Butlin’s said: “This is an exciting first for Butlin’s. Everything we do is about improving the guest experience and our new Boxbar Self-Serve Bars will make a real difference to guests on a family break or a Big Weekender.

“Open in time for the school summer holidays, the bars are designed to reduce wait times and make it quicker and easier for guests to get a drink. This means less time queuing and more time enjoying their holiday with family and friends.”

Earlier this year Butlin’s announced new bookable karaoke pods, which groups of up to 12 people could hire for an exciting sing-along experience. Hiring the pods costs £36, and once inside visitors can choose from 45,000 chart-topping hits and throwback songs, allowing them to enjoy a private sing-song with friends and family as part of their Butlin’s break.

Have a story you want to share? Email us at webtravel@reachplc.com

The airline shares tips for budget travellers looking to get the cheapest deal on their flights

easyJet passengers looking for cheap flights might want to avoid travelling on Fridays. The popular airline, known for its budget-friendly prices, has advice for travellers looking for low-cost tickets.

The airline shares the latest travel advice for passengers on its website, which also features FAQs for customers who want to get the ‘best value’ from their holiday. On the FAQ webpage, easyJet answered a common question often raised by passengers: ‘Which are the cheapest days of the week to fly?’

According to aviation experts, the answer often varies depending on your dream destination, but midweek flights are typically the cheapest. easyJet said: “The cheapest day of the week to fly can vary depending on the destination, flights available, and time of year.

“However, we’d recommend being flexible with your dates and considering flying outside of peak weekend flight times. By booking to fly on Wednesday or Thursday rather than Friday, you can find bargain flights (and get more time at your destination!)”

Passengers can also save by choosing a cheaper month for their destination, as prices can vary depending on the time of the year. easyJet added: “The cheapest month to fly often depends on the destination and the type of trip you’re planning. For traditional warm-weather destinations in Spain or Italy, you can often find the cheapest plane tickets in the winter months of January and February.

“If you’re booking a trip to the mountains or traditional winter destinations like Finland, you’ll often find cheaper flights in November or March. You can use our low fare finder to search for the cheapest flight dates for the destination you have in mind.”

Ultimately, it’s all about being as flexible as you can. If you have to travel on a pricier day, such as a Friday, you might still be able to find a better deal by being flexible with your flight time.

The airline added: “If you can, try to keep an open mind when searching for flights. By booking to fly Friday morning instead of Friday night, or by returning earlier on Sunday than you’d initially planned, you can often snag a much better flight deal.”

easyJet said that waiting until the last minute might not always be the best tactic for cheap flights. However, passengers might strike it lucky using the airline’s ‘Low Fare Finder’ tool.

easyJet explained: “Booking too close to the travel time can result in higher prices, especially during peak seasons, so we’d typically recommend booking your flights well in advance. However, if you’re looking to travel soon, you can use the Low Fare Finder to discover flight prices for your upcoming travel.”

Unity Holidays has three parks across the UK that still have availability over the summer holidays – and they’ve got a food and drink offer on too

The summer holidays have officially descended upon us, and with the British weather actually offering up some sunshine and balmy temperatures, it’s no surprise that most of us are dreaming of our next staycation.

If you haven’t got anything locked in yet, the good news is that there are still plenty of tempting deals to be had, including one chain of holiday parks with family breaks under £400 including school holiday dates.

Unity Holidays recently gave its parks a £10million transformation to include new features such as lidos, splash parks, trampoline parks, dog agility parks and an array of activities from axe throwing to archery, so it’s worth having them on your radar. All alongside the likes of bars, restaurants, watersports, playgrounds and even soft play, it’s easy to see why it could be a hit with families on a budget this summer.

The brand has three sites, with prices for a family of four during the holidays from £209. That includes its Unity Beach in Somerset from £396, Skirlington in Yorkshire from £399, and Seven Lakes from £209, all of which can be booked on unityholidays.co.uk.

But that’s not all. For those who want to stretch their budget that little bit further, there’s more good news. For every summer break booked between July 3 and September 28, 2026, Unity Holidays are offering a £100 food and drink voucher that can be used at any of the venues on site (excluding the grocery stores). To claim the voucher, simply use the code UNITY100 when you book on unityholidays.co.uk.

Unity Beach’s brand new lido opened earlier this month, unveiled by former Olympic swimmer Baroness Sharron Davies MBE. The resort’s new lido, water park and festival gardens represented an £11million transformation, with the lido offering a capacity of over 400, with two heated pools including one specially designer for children. The holiday park already boasts an indoor pool, an indoor splash zone for Under-16s, two indoor water slides, and three more slides outside.

Baroness Sharron, who won an Olympics silver medal in the 400m individual medley in 1980 as well as two Commonwealth Games gold medals, said at the opening: “At a time when we are seeing the amount of swimming facilities in the country dwindle – we’ve lost 500 since 2010 – to have Unity Holidays investing millions in pools and lidos across the country, and creating jobs for local people, is tremendous.

“They are enabling children to gain water confidence and learn to swim, while giving families a stunning location to enjoy amazing spaces to play and relax.

“Our seaside towns need this injection of funds, and I was honoured to officially open the lido and water park in Brean while also seeing first-hand how impressive what a modern, 21st-century family holiday park has to offer can be.”

Unity Holidays isn’t the only firm to be offering up some tempting last-minute getaways.

For example Haven has three-night breaks from £179 if you’re booking over the next few days or even for next week, while Parkdean Resorts has last-minute breaks from £269 in late July. Butlin’s also has some last-minute availability for July with family breaks from £198.

TV presenter and content creator Jordon Cox said the ‘secret’ could help holidaymakers save hundreds

Holidymakers could ‘save hundreds’ on their next hotel booking using a ‘secret’ booking trick. The advice was shared by Jordon Cox, an ITV presenter and content creator, known as the ‘Coupon King.’

Posting on YouTube and Facebook, the deals expert shared a tip for anyone making a hotel booking. He explained how people can save hundreds by taking advantage of the ‘free cancellation’ policy often found on bookings if they find the same booking at a lower price closer to the date.

While it won’t always apply, Jordon said he’s saved £400 in the past using the trick – and shared exactly when he would check back to look for offers. Jordon claimed: “Hotels don’t want you to know this hack.”

In his caption, he explained: “If you book a hotel stay which includes ‘Free Cancellation’ – you could use this as a trick to save you money. Even after you’ve booked, check back at the website you booked through to see if prices change.

“If the price drops, you can cancel your original booking, get your money back, and rebook at the cheaper price! It’s worth having a look at prices around two months, two weeks and five days before you travel (although check when your last day for free cancellation is. Most are up to about 48 hours before).

“I once got £400 off a week’s hotel stay by using this trick. So it could pay a lot to check! It won’t work every time, but set a reminder in your phone, and spend a few minutes to potentially save £100s!”

Sharing another tip in the comment section, Jordon added: “Works on Car Hire too! Always worth a look – set some reminders!” The post delighted social media users, gaining over 20k views and hundreds of likes.

Commenting under the video, a viewer said: “That’s a decent tip tbf.” A second comment claimed: “And that’s why hotels don’t offer cancellation for long.”

Someone else replied: “Recommend doing it the other way round. Make a new booking at the lower price, THEN cancel the original. Much safer in case someone else books.”

MoneySavingExpert also shares similar advice for holidaymakers. On a webpage sharing tips for cheap hotel bookings, the consumer website advises: “You can also save by cancelling if the price drops after you’ve booked. To do this, simply cancel the original booking, then rebook at the cheaper price. Often this can work with the site you booked with.

“Most booking sites and hotel websites give you a non-refundable and a free cancellation option for each room type. Non-refundable rooms tend to be cheaper, so you’ll need to weigh up if paying more for free cancellation is worth it.”

Research highlights the vast difference between the same holiday items – from a cup of coffee to a meal out – between summer destinations popular with UK families

Families after a bargain break this summer should head to the Algarve, research found.

Portugal’s ever popular hotspot emerged as cheapest once holidaymakers get to their destination.

The research by Post Office Travel Money looked at 10 things tourist typically shell out on, including a three course family meal, lunch for two, through to suncream, a cup of coffee, and insect repellent. The results revealed a near £130 difference between the cheapest and the most expensive amount 22 destinations included, which could really stack up for a typical family over the course of a week or longer.

The Algarve came out top, with the 10 items costing £139.65, and 2.7% less than a year ago.

Next cheapest was Sunny Beach, Bulgaria, where the same came to £142.16, with the Canary Islands, Menorca and Spain’s Costa Brava making up the remainder of the top five where travellers’ money will go the furthest.

At the other of the scale, the most expensive among the 22 destinations included was Sorrento in Italy, with the 10 purchases costing £268. Families should expect to shell out a whopping £150 for a meal, compared with £88 on the Algarve.

The Post Office Travel Money Family Holiday Report was published in the week that many schools in England break up for the summer holiday

Echoing past years, prices varied by as much as 92% across the 22 destinations surveyed. There are also big differences between resorts in the same country.

In Greece, for example, the barometer totals ranged from £181 in Kos to £222 in Crete.

And while a cup of coffee in Sorrento can typically set tourists back £4.37, four hours across the country in Puglia it is £1.14, according to the report.

Laura Plunkett, head of Post Office Travel Money, which accounts for one-in-four UK currency

transactions, said: “We found big variations in costs between the European resorts surveyed, which means it is more important than ever to do some research before heading off on your holiday to inform how much holiday cash you’ll need for meals, drinks and other tourist staples. For those families who haven’t already booked and are looking for a late deal, the low resort prices in Portugal and Spain make these countries great value for money, while Bulgaria’s Black Sea resorts are strong contenders too.”

1. Algarve, Portugal £139.65

2. Sunny Beach, Bulgaria £142.16

3. Canary Islands £147.42

4. Menorca £151.28

5. Costa Brava, Spain £155.02

6. Canary Islands £158.31

7. Marmaris, Turkey £158.33

8. Costa del Sol, Spain £163.17

9. Costa Blanca £173.41

10. Paphos, Cyprus £177.18

11. Sliema, Malta £181.21

12. Kos, Greece £181.38

13. Rhodes, Greece £186.10

14. Porec, Croatia £199.68

15. Puglia, Italy £203.05

16. Corfu, Greece £204.34

17. Zadar, Croatia £211.90

18. Ibiza £211.90

19. Majorca £219.65

20. Crete, Greece £211.57

21. Funchal, Madeira £260

22. Sorrento, Italy £268.23

Brits with holidays booked this year to Europe could risk facing issues entering Europe if they don’t check a number on their passport well in advance

Schools across the UK will close for the six-week summer holiday, and thousands of families will be taking the opportunity to spend time together abroad during the peak travel season. However, a travel insurance specialist has issued an alert urging people to check a specific number on their passports before they jet away to avoid risk of being refused entry to Europe.

Travellers with passports issued before 2018 are being warned that they could face issues entering Europe if they don’t check a specific number, thanks to a ’10-year passport rule’. New analysis from Saga Travel Insurance found that the EU and Schengen ’10-year passport rule’ was the most discussed passport concern among travellers on Reddit, with discussions amassing 35,417 upvotes across the platform.

The Schengen area is a group of 29 European countries where travellers can move between countries without routine passport checks. It includes popular holiday destinations such as France, Spain, Italy, Greece and Portugal.

Michelle Cooper, Director of Saga Travel Insurance, said: “EU and Schengen countries require passports to be less than 10 years old on the day of entry. While all new passports last exactly ten years, passports issued before 2018 remain valid for 10 years and nine months.

“If you have an older passport, make sure you check both the issue date and expiry date before travelling to avoid problems at the border.” Michelle warns that passengers travelling with these 10-year and nine-month passports may face issues travelling in Europe if they’re in the final nine months of their passport.”

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The analysis also found that more than three-quarters (80%) of holidaymakers are unaware that different countries have different passport validity requirements, according to Saga Travel Insurance’s survey. Meanwhile, half (50%) believe that every country requires a passport to have six months remaining before travel.

Michelle said: “It’s important to check the specific rules of the country you’re travelling to so that you know how long you need to keep your passport. Some destinations require three months remaining on your passport, while others require six months.

“If you travel to a country without enough time left on your passport, there is a possibility you’ll be denied entry into the country. This could be by your airline, before flying, or by border security, once you reach your destination. If you’re denied boarding or refused entry because your passport doesn’t meet those rules, travel insurance is unlikely to cover costs such as cancelled accommodation, missed flights or return travel expenses.

“This is because the responsibility typically sits with the traveller to ensure their passport meets the entry requirements of the country they’re visiting. That’s why checking your passport carefully before travelling is one of the most important things you can do before a holiday.”

Frequent flyers could be turned away for not having enough blank passport pages

Some countries require travellers to have a minimum number of blank pages remaining in their passports for stamps and visas. Michelle says: “People can sometimes focus entirely on expiry dates and forget to check how many blank pages they have left, but some destinations can refuse entry if there isn’t enough room for official stamps or visa documentation.

“If you’re a frequent traveller, you should regularly check how many blank pages you have remaining in your passport before booking a trip. You might also benefit from purchasing a passport with additional blank pages.

“As travel systems evolve, including the gradual rollout of digital border systems such as the EU’s Entry/Exit System (EES), physical passport stamping may become less common. But for now, requirements can still vary depending on destination and border process.”

What should you do if you lose your passport?

One in 20 (5%) Brits have needed an emergency replacement passport before travelling, according to Saga Travel Insurance’s survey. And, one in 25 (4%) have cancelled a holiday because they couldn’t find their passport before departure.

Michelle says: “If you lose your passport before travelling, you can apply for a one-week fast-track application. This is an in-person application that requires an appointment, so it’s important to factor in booking availability – as well as the additional cost. It’s £76 more than a standard passport but means you should still be able to go on holiday.

“If you lose your passport while abroad, you should report this to the HM Passport Office as soon as possible. You will also need to apply for an emergency travel document online so that you can travel home. You’ll typically need a valid digital passport photo, your phone number, an email address, and a debit or credit card to make the £125 payment.

“If the loss of your passport means that you need to delay or rearrange your journey home, travel insurance may be able to help with some of the associated costs depending on your policy. Check your insurance documents and contact your insurer as soon as possible to understand your next steps.”

Brits warned over new ETIAS travel checks for Europe

From late 2026, British travellers visiting most European countries will need to apply for a new European Travel Information and Authorisation System (ETIAS) before travelling. The new system is similar to the UK’s Electronic Travel Authorisation (ETA) scheme and will apply to visa-exempt travellers visiting 30 European countries for short stays of up to 90 days within a 180-day period.

Michelle says: “Travellers may not realise that visiting Europe will soon involve an additional pre-travel authorisation step. From late 2026, British holidaymakers will need to apply for ETIAS approval before travelling to many popular European destinations. The authorisation will be linked directly to your passport, meaning travellers could be denied boarding if their ETIAS details don’t match their travel document or if the authorisation has expired.

“Most ETIAS applications are expected to be processed within minutes, but it could take longer if additional checks are required. Holidaymakers should apply well in advance of departure to avoid last-minute disruptions.”

She added: “Similar systems already exist elsewhere. For example, UK travellers visiting the United States must apply for an Electronic System for Travel Authorisation (ESTA) before departure. These systems are becoming more common globally, so it’s important to check requirements for each destination well ahead of travel.

“As with passport validity rules, people are responsible for making sure they have the correct travel authorisation before they leave the country. If someone is unable to travel because they failed to obtain valid ETIAS or ESTA approval, travel insurance is unlikely to cover costs associated with denied boarding or cancelled trips.”