Jet2

Jet2 passengers with flights before midday can check-in and drop off their luggage during a four-and-a-half hour window the day before their trip at 12 UK airports

Jet2 has confirmed a rule allowing passengers with flights before midday to check-in and drop off their luggage a day earlier.

Passengers usually have to arrive at their departure airport at least two hours before their flight and queue at check-in desks to get boarding passes before dropping off luggage.

However, Jet2 offers a twilight check-in service at 12 airports across the UK which allows passengers to bypass this process the night before, making morning departures less stressful.

Not only can passengers save valuable time on the day of their flight, they can also avoid having to wait in long check-in queues to drop off bags.

Jet2’s twilight check-in service is only available to passengers with flights due to depart before midday at the 12 airports listed below.

If you have an eligible flight, you can use the free twilight service within a four and a half hour window the evening before your morning flight and drop your bags off between 4.30pm and 9pm.

Passengers must also check-in for flights online any time from 28 days and no later than 24 hours before their flight via Jet2’s website or app.

Explaining how the service works, Jet2 said: “Check in online. You need to do this no later than 24 hours before your flight, but to make sure you don’t miss out, we recommend you check in as soon as online check-in opens, 28 days before you travel.

“Drop your bags at the airport. One person in your party can drop off up to six people’s bags. Simply take your luggage to the airport between 16:30-21:00 the evening before your flight. Don’t forget your boarding passes and passports!

“Sail straight through to security. On the morning of your flight, bypass check-in and head to security. Relax and enjoy your getaway!”

UK airports where Jet2’s twilight check-in is available

• Birmingham
• Bristol
• East Midlands
• Edinburgh
• Glasgow International
• Leeds Bradford
• Liverpool
• London Gatwick
• London Luton
• London Stansted
• Manchester
• Newcastle

After two of his children fell ill on an all-inclusive Jet2 trip to Turkey, Blake Chapman decided to abandon the holiday and fly home – but says he was left £10,000 out of pocket

A furious dad says he was left £2,000 out of pocket after a holiday nightmare – despite having paid for travel insurance. Blake Chapman flew out with his 29-year-old partner Abbey Andrews and their three children Keeton, 11, Tobias, 3, and Vienna 1, on August 6. They had paid for 10-day £8,000 all-inclusive Jet2 holiday in the Turkish resort of Alanya.

But the family’s holiday started to go wrong just two days after they landed in Turkey, when Blake and Abbey’s youngest child, Vienna, fell ill with symptoms of severe food poisoning. “It started happening with my one-year-old two days in,” Blake said. “She was completely fine then it got to about 11:15pm and she started projectile vomiting, really bad diarrhoea, temperature.

“Because we were in a different country we panicked. I ran down to reception, they told me that they’d call an ambulance. They got to the hospital, they put an IV drip in Vienna.”

Soon after arriving at the hospital, Blake was presented with a £2,000 bill. “I argued it because I said that we’ve got insurance and I paid for the higher insurance,” he said. “In the end I just paid it.”

But things went from bad to worse when the couple’s three-year-old son Tobias began to show the same symptoms.

Blake said: “The following day around 1.00pm we all got out of the pool just about to get some dinner and it happened to my three-year-old Tobias. We kind of knew what to expect this time. Tobias was being sick in the hospital.”

Faced with the prospect of a second massive bill, Blake refused hospital treatment for Tobias and consulted a pharmacist instead.

Meanwhile, although Blake had been given an explanation for Vienna’s symptoms, he didn’t entirely believe it. He continued: ”We got the doctor’s report and they put it down to dehydration but I’m like a helicopter dad, I took the kids all over the world, we’ve never had a problem.

“When Vienna went to hospital she had a blood test and they said she’s got high white blood cells so that indicated an infection. I don’t believe it is dehydration because I’m not going to sit with a one-year-old in the beaming sun.”

With two of his children seriously unwell, Blake made the decision to abandon the holiday: “My plan was ‘let’s get out of here, let’s fly home’,” he says.

Blake says he tried to get hold of the Jet2 rep without success, so he called the company direct. Despite being told that his insurance claims could potentially take months to process, Blake and Abbey decided to leave the hotel before anyone else fell ill, spending another £950 on flights, arriving back in the UK on August 11.

“It’s put me off all-inclusives,” Blake says. “I would never go to Turkey again in my life from this experience.

He stressed that he wasn’t holding anyone responsible, but was frustrated by the slow process of his insurance claim. ”I’m not blaming the hotel, I’m not blaming the hospital for us being ill but it was how we were left in the dark,” he said.

“It’s very frustrating, very emotional. What I want to do is spread awareness because people think if you go all inclusive with the full travel insurance too then you’ll be OK if anything happens – but we were asked to pay thousands.”

A spokesperson for Jet2holidays said: “We were very sorry to hear that members of the Chapman family became unwell during their holiday. Our in-resort team made attempts to contact the family to offer support, but they had already departed before we were able to speak to them.

“Our teams on the ground work tirelessly to support customers throughout their holidays, and we remain committed to providing help whenever it is needed.”

GRAB granny and pack your bags – multi-generational holiday packages are an absolute bargain.

It comes as new research from Jet2 reveals that more and more families are bringing the grandparents with them on holiday.

According to booking data, most family trips are taken in groups of five or six, with the Canary Islands proving to be the most popular spot.

Choice of destination is a huge consideration for multi-gen groups, with 43 per cent choosing somewhere based solely on suitability for their party.

Following the Canary Islands on the list of most in-demand multi-generational getaway locations is Turkey, the Balearic Islands, Greece and mainland Spain.

Sophie Swietochowski shares her pick of holidays for the whole family . . . 

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TENERIFE

Promising year-round sunshine and affordable deals, the rugged Canary Isle of Tenerife is the sweet spot for families after something quick and easy with unlimited R&R.

Check in to the 4H Paradise Park Fun Lifestyle Hotel, which has enough to keep the kids happy while the older generations kick back with a pina colada.

Kids’ clubs, for those aged four to 12, will keep them busy in the day with arts, crafts and competitions, while evening entertainment is geared up for everyone, with bingo, live music and mini discos.

Five outdoor pools ensure you won’t struggle to find a sunlounger and there’s an onsite spa, too.

TURKEY

This European hotspot is crammed with all-inclusive resorts where vast food choices help take the faff out of having multiple mouths to feed.

The Aquapark at Orka World Hotel stays open until mid-October and the kids will absolutely love it.

The park is home to 13 water slides, four pools and a lazy river that even the grandparents can enjoy.

You’ll keep well fuelled at the buffet restaurant, which has all the favourites plus some traditional Turkish offerings, including pide (a savoury flatbread) and gozleme (a thin, doughy pancake stuffed with spinach, feta or meat).

GREECE

You don’t need to spend buckets to bag a deal that will suit everyone, and the calm Rodos Palace resort in Rhodes is a prime example.

The Greek island offers fascinating history for the grandparents to sink their teeth into, as well as high-intensity activities for the kids and views that look super in the sunshine.

Rooms are bright and airy, while the eight restaurants on site will ensure you’re never short of dinner options.

There’s also a plush private beach with plump cabanas and a volleyball net.

When I recently flew with Jet2, I was gobsmacked to be stopped for something that I didn’t realise wasn’t allowed, and I ended up on the floor of Manchester Airport…

Holiday mode was fully activated. I was ready for sunshine, a cold drink, and a smooth flight to Rhodes. Instead, my trip kicked off with an embarrassing baggage showdown at the Jet2 check-in desk.

My allowance included a 22kg checked bag, a 10kg cabin bag, and a personal item. For ten years, I’ve flown with Jet2 and mixed and matched those weights without a hitch. As long as my total luggage – a suitcase, rucksack and cross-body bag – was under 32kg, it was never an issue. Until this time.

I was told that I’d have to pay £45 for my suitcase because it was 26.6kg – even though my rucksack only weighed 4kg and I was still under my total 32kg allowance. Employees demanded that I take things out of my case and put them into my rucksack or pay extra.

Several times, I explained there was no room, and we were at an impasse, as there was no way I was giving them more money when my luggage allowance in total was underweight.

A manager eventually told me I could unpack my things into a spare bag if I had one, which isn’t in Jet2’s policy as an option. It left me humiliated, sifting through bikinis, knickers, and outfits on the floor of Manchester Airport, which definitely isn’t ideal.

A spokesperson from Manchester Airport said Jet2 is usually “one of the most reasonable airlines” and assumed I’d fallen victim to a mistake. He was probably right, considering that on our return flight from Rhodes, with the exact same weight in our cases, the staff didn’t bat an eyelid. They just printed our passes and waved us through. It turns out I’m not the only one at the mercy of check-in desk moods. Over on TikTok, passengers have shared similar stories, with one user hitting the nail on the head: “Must just be luck of the draw whether you get someone having a good or bad day.” When contacted, Jet2 doubled down on their policy, stating: “Hold baggage and hand luggage allowances are separate and cannot be combined.” They described forcing me to repack as a “flexible solution.” Personally, I think the most flexible solution would have been letting my underweight luggage go into the hold as it always had. It’s all going on the same plane, after all. But no, I was left to struggle my way through to the boarding gate with a backpack, my Hello Kitty bag, and a cross-body, which was actually a pain because I was unable to assist my mum with any of her belongings. How to avoid this issue After being humiliated like that, I’d definitely stick strictly to the weight limits and not rely on the fact that you’ll get nice, understanding staff members. Thankfully, most of the Jet2 staff I’ve come across in the past have been lovely, I just got unlucky this time, but if I chose to fly with them again, I wouldn’t be relying on ‘common sense’ to prevail any longer. As one clever TikToker pointed out, a £5 digital luggage scale from Amazon can be a total lifesaver. They are spot-on and remove all the guesswork. In the future, I’ll definitely be making sure that my luggage is exactly on the allowance, or is slightly less, because I don’t want to go through that again. So, learn from my mistake and weigh your case! And do not make any assumptions that ‘it’ll be fine,’ because I thought that when my rucksack weighed significantly less, and all it got me was hot, sweaty, annoyed, and on the floor of the airport!

A COUPLE due to travel to Greece were denied boarding over a simple passport mistake and lost out on £500.

And now the couple is warning other travellers about the common mistake.

Celia Jenkins, 78, and her husband Rees, 82, were meant to fly from Bristol Airport to Kefalonia, Greece, for a six-month stay at their house on a Greek island, but were unable to board their flight.

They were caught out by a rule that means UK passport holders are now seen as ‘third-country nationals’ by the EU, meaning they must follow strict entry rules where their passport is less than 10 years old, regardless of when their document expires.

Jet2 staff told the couple that their passports were 10 years and three days old, meaning their passports were past the limit.

According to The Independent, Celia said: “We were escorted out through border security because technically we had no passports suddenly. We felt like criminals.”

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She explained that while the couple missed the fact their passports were no longer valid, they feel like the Government and airlines have not made the rules clear.

She added: “We weren’t informed clearly enough by anybody at any time.

“We didn’t get it because we saw the expiry date rather than the date of issue as being a problem.”

The couple had paid for an airport hotel as well as the flights, meaning they spent and lost around £500.

The couple has since applied to renew their passports but believe they will no longer be able to meet up with their family in Greece.

The 10-year passport rule was actually introduced for UK citizens back in 2021, however many people still get caught out by it.

UK passports must not be issued more than 10 years before the date of entry into the EU and there must be at least three months remaining on the intended day of departure from the EU.

At least three months remaining on the intended day of departure from the EU.

This means that if you returned from a holiday today and have exactly three months left on your passport, but want to travel again next month – you would need to get a new passport.

Getting a new UK passport usually takes around three weeks through the HM Passport Office.

However, the Government advises that Brits apply at least 10 weeks before travelling, especially during busy periods.

Jet2 regularly keeps its passengers informed

Jet2 has reissued a “12 hours” update to all passengers who have flights and holidays booked with the carrier.

The travel operator regularly keeps passengers informed, including flagging any events likely to cause disruption or delays, and the latest travel information section of its website continues to update travellers. The alert reads: “Please check this section of the website at least 12 hours before your flight for the latest flight information. Customers are advised to arrive at their departure airport at least 2 hours before their scheduled departure time.

“In the event of any flight delays further information can be found by using the above search panel by entering your flight number or route. As a reminder check in desks will close 40 minutes before your scheduled departure time. Rest assured, in the event of flight disruption our dedicated Operations teams are always working hard behind the scenes at our UK-based HQ to get you on your way as soon as possible.”

Jet2 check-in desks typically open a minimum of two hours and 30 minutes before your scheduled departure time. Passengers are advised to arrive at the airport with plenty of time to spare, as the check-in process must be completed at least 40 minutes before take-off.

At certain UK airports, Jet2 provides a Twilight Check-in service, allowing you to drop off your luggage the evening before your flight if it’s scheduled to depart before midday. You can also check in online anytime from 28 days up to six hours before departure via the website or app.

Should you opt to check in online, you’ll need to either print your boarding passes or download them to your device. Jet2 reminds passengers that online check-in is not available for flights departing from Turkey.

“You can still complete the process and get your pre-allocated seats, but you’ll need to visit our airport check-in desks to collect your boarding pass before you go to security.”

An issue everyone has faced at one time or the other led to a nightmare for Karen Cassidy, after tour operator Jet2 cancelled her entire booking due to the ‘no-show’

A mum who overslept and missed her holiday flight to Spain was left “in tears” after discovering that her entire all-inclusive package holiday had been cancelled without her knowledge. Karen Cassidy and her husband George Gale had been due to fly out to Malaga at just after 7am on August 14 but overslept.

Karen explained: “The baby had kept me up so I don’t think I ended up going to sleep until 2:00am then we were supposed to get up at 4:00am but just slept through our alarms.”

As soon as she realised that that they had missed their flight, Karen wasted no time in getting ‘straight on the internet’ and booked an alternative flight to Malaga for that afternoon.

But after finally arriving at the hotel at midnight, the “exhausted” mum-of-three, 36, says she was left “in tears” to discover her entire all-inclusive package holiday had been cancelled.

After calling holiday organisers Jet2 and “crying for 20 minutes” Karen says she was told there was “absolutely nothing they could do” and she had to pay another €350 (£300) to stay the night in the hotel.

Karen says that she and George ended up paying over £1,500 for alternative accommodation and travel – meaning the cost of their £1,114 family holiday ballooned to more than £2,600.

Sharing her experience on TikTok, Karen wants to raise awareness so that other people don’t make the same mistake she did.

She explained: “Our new flight was around 4:00pm then we were delayed for over an hour so by the time we got to the hotel it was midnight. Obviously they were like ‘we can’t find your booking.’ Then they explained ‘actually there is a booking but it’s a past booking.’ Jet2 had cancelled our entire holiday at 3pm.

“After everything I felt we had gone through, I was just shocked.”

A spokesperson for Jet2holidays said: “We’re sorry to hear about Ms Cassidy and Mr Gale’s experience and we understand how disappointing it must have been to arrive in Malaga and find that their holiday arrangements had been cancelled.

“Unfortunately, as the customers did not travel on their booked outbound flight or let us know that they planned to make their own way to Malaga, their remaining holiday arrangements were cancelled in line with the terms and conditions of their booking. When they got in touch with us after arriving in resort, our team offered to try to help and support them.”

Karen said that when they finally arrived at they hotel she was “exhausted and just in tears.”

She explained: ”They [Jet2] came back to me and said there’s absolutely nothing they can do, they have a no-show policy, because it’s been cancelled, they can’t go back on that.”

They had arrived at their hotel so late, Karen added, that they had very few alternatives. ”At this time, midnight, we don’t have that luxury option of going to shop around,” she said.

Karen shared her story on TikTok, saying that even though she had received critical comments from some other users, she wanted to make others aware of what she called Jet2’s “unclear” policy. She continued: “Through loads of rubbish comments from people calling me an idiot or people saying ‘what grown up can miss a flight’, there’s hundreds of people that don’t know.

“If I could save one person, I’m happy.”

A MAJOR airline has issued a luggage warning about items nearly everyone take on holiday with them.

Jet2 has warned travellers heading on holiday to carry two electronic items in their hand luggage, not their hold luggage.

Power banks and e-cigarettes need to be carried in hand luggage and should be kept under the seat instead of overhead lockers.

Items containing a lithium battery, which includes power banks and e-cigarettes, must be switched off, packed safely and carried in hand luggage.

Any electrical items or lithium batteries that are damaged are not allowed on board.

And if you plan on travelling with a hoverboard or balance wheel that has a lithium battery, it cannot go in hand luggage or hold luggage.

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David Hills, Chief Customer Officer at Jet2, said: “Lots of customers travel with everyday items such as power banks and e-cigarettes, so this is a simple but important reminder to check where they are packed before setting off for the airport.

“These items are common, but they do need to be carried correctly, and doing so helps us keep everyone safe while they travel to enjoy their well-deserved holidays.”

The reminder follows a number of lithium battery incidents on a number of flights over the past couple of years.

Back in May, an easyJet flight travelling from Egypt to the UK was forced to divert to Rome after a passenger revealed they had left a phone connected and charging via a power bank in their checked luggage.

In July last year, a power bank caught fire on a Bangkok Airways flight from Samui to Hong Kong.

The CAA’s power bank rules are as follows:

• Power banks must be carried in carry‑on baggage
• Power banks must be individually protected when not in use
• Power banks must not be recharged on board the aircraft
• Power banks should not be used to charge other portable electronic devices on board the aircraft
• Maximum of two power banks per person

FROM major hubs like London Heathrow and Gatwick to regional airports – a number of airlines have scrapped been forced to scrap lots of routes in recent months.

Here are all the routes that have been axed this year by airlines like Ryanair, Vueling and Virgin Atlantic.

London Heathrow

Earlier this year, Virgin Atlantic scrapped its flights to Riyadh entirely after just a year.

The airline also suspended flights from London Heathrow to Dubai due to the ongoing Iran War until winter 2027.

Flights to Seattle have been paused until March 27, 2027.

A Virgin spokesperson said: “Unfortunately, we have taken the difficult decision to temporarily suspend our seasonal service to Dubai for the winter 2026 season, while services to Seattle will also be temporarily suspended for the winter 2026 season only, before resuming in March 2027.

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“Customers can continue to travel to Seattle with our partner Delta Air Lines who will offer daily services from London Heathrow.“

“We’d like to apologise to any affected customers and will be contacting them with their options which include rebooking or a refund.”

Also no longer serving London Heathrow is Loganair which axed three routes this year.

The airline had flown to Dundee, Orkney and Shetland.

A Loganair spokesperson said: “Following a review of the route’s long-term viability, Loganair can confirm that its Dundee–London Heathrow service will cease after Friday 23 October, and the operating base will close.

“Earlier this year, we served notice to the stakeholder group behind the Public Service Obligation route after the contract became financially unsustainable.”

London Gatwick

Norse cancelled its route between London Gatwick and Los Angeles due to the rise in fuel prices in April.

The airline cited the “global fuel crisis” as the main reason.

Norse only introduced the route between the UK and American city back in June 2023.

At that time it operated seven flights per week.

Bournemouth Airport

Jet2 pulled five scheduled routes from Bournemouth Airport before they even launched earlier this year.

The airline began flying from the airport in February 2025 with two aircraft.

Plans even included adding a third aircraft along with more destinations in 2026.

But the company said in July 2025 that following a review, it had “taken the decision to withdraw services to Malaga, Dubrovnik, Jersey, Reus and Verona for summer ’26”.

Leeds Bradford

easyJet is cancelling all flights from Leeds Bradford from January 5, 2027.

Current routes from Leeds Bradford Airport include Barcelona, Majorca, Malaga and Paris, as well as Geneva and Belfast.

Last week, the airline said in a statement: “Following a review of our routes from Leeds Bradford Airport, we have made the decision to no longer operate flights from the airport after 5 January.”

It added: “We value the relationship we have built with Leeds Bradford Airport and we always keep options for our network under review, with the aim of providing more choice and connectivity where we see demand.”

Cardiff Airport

Vueling has withdrawn its flights to Alicante from its winter 2026–27 schedule just four months after first placing flights on sale.

The airline had scheduled a three-weekly service to Alicante over the Christmas and New Year period.

The last flight of the year from Cardiff Airport to Alicante is on October 24.

Neither the airline nor Cardiff Airport has confirmed if the flights will be returning for the summer season.

Manchester Airport

In March 2026, Aer Lingus announced it would be stopping all of its long-haul routes from Manchester Airport.

The airline had provided routes from Manchester to New York, Orlando and Barbados.

In January of this year, the airline said it was “undergoing a period of uncertainty on transatlantic services” at its Manchester base.

It continued: “To minimise customer disruption in the event of a closure of the Manchester base, which operates transatlantic flights from Manchester to New York, Orlando and Barbados, Aer Lingus is no longer selling transatlantic flights to/from Manchester for travel from 31 March 2026.”

IndiGo axed its two routes between Manchester and India on August 31.

It only started the routes to Mumbai and Delhi back in July 2025 – one-way flights between Manchester and Mumbai started from £290.

Southampton Airport

Loganair will close its base at Southampton Airport at the end of October.

The closure means that flights between Southampton and Manchester and Manchester and Exeter have been cancelled. The final flights were on August 20, 2026.

London Stansted

Ryanair has been forced to make several major changes in 2026 – one of which will affect London Stansted.

The airline announced it would be closing its Berlin base in October which is set to impact routes from Stansted as part of the winter 2026/27 schedule.

The details on which services and reductions hasn’t been specified yet.