passengers

A major airline is cutting complimentary meals offered to passengers on flights with the introduction of a chef curated menu that has to be pre ordered ahead of takeoff

A major airline has announced a new in flight charge that will impact passengers from July, with meals no longer being complimentary.

Hawaiian Airlines services included the free perk of meals when flying between Hawaii and the US mainland.

However, in a recent announcement the airline stated that passengers will not longer automatically receive complimentary meals.

Travellers will now have to purchase pre-ordered dishes from a new menu, between two weeks before departure and 20 hours ahead of takeoff.

Prices are expected to range from about $10 (£7.45) to $17 (approx £12.66) per meal.

However, according to the airline, flights between Honolulu and New York’s John F. Kennedy International Airport, will continue to include a complimentary meal for Main Cabin passengers.

The menu has been curated by Maui-based chef Sheldon Simeon, who developed a menu featuring elevated local favourites including crispy mochiko chicken with garlic noodles, barbecue teriyaki chicken bento, and corned beef hash with eggs.

Passengers will also be able to try signature dishes inspired by Simeon’s restaurants including his popular K mayo, teriyaki sauce, and banana bread syrup.

“At the heart of this transformation is what has always defined Hawaiian Airlines: authentic Hawaiian hospitality,” Alisa Onishi, the Managing Director of Hawai‘i Marketing at Hawaiian Airlines, said in a statement.

“We’re still going to keep the authentic parts of our hospitality, free beverages, free local snacks, (and) the sweet treat at the end of the flight. We’re really proud to offer this new option in our main cabin for our guests to explore and enjoy a little more from our island home.”

The airline added: “By moving to a pre-order model, we’re expanding beyond a single standard meal to offer a broader menu that reflects how our guests want to dine today.”

Business Class and First Class menus are also being revamped, with complimentary snacks remaining available on flights.

AROUND 150 Ryanair passengers were left stranded at a European airport following massive queues.

The passengers at Toulouse-Blagnac Airport in France missed their Ryanair flight last week due to lengthy queues at border control caused by staff shortages.

The flight to London Stansted left without some of its passengers as queues at border control meant they couldn’t reach their gate in time for the flight.

One passenger told The Connexion that it was “pure chaos” adding that “there was no structure at the airport” and “people pushing at all times”.

The woman’s flight wasn’t the only one to be impacted either – in total four flights were boarding at the same with destinations including Marrakech in Morocco, Tunisia and two to London.

Reportedly, around 500 people were in the border control area including passengers with babies.

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The woman also revealed that despite just managing to get onboard her flight, the pilot announced shortly after that 150 passengers had not made it.

On its website, the UK Civil Aviation Authority states: “Airports will try to do their best to ensure a smooth operation and provide passengers with a comfortable journey. However, sometimes problems do occur.

“If you miss a flight due to a long queue at security, even though you arrived at the airport on time, it is unlikely that an airline would pay compensation or consider itself obliged to offer you a free alternative flight.

“We are pleased to see that some airlines are helping their passengers find alternative flights voluntarily.

“We would recommend that you contact your travel agent or airline to help book you onto an alternative flight, but you may need to pay extra to do this.

“If you have taken out travel insurance, contact your insurance provider to see if your expenses are covered and make sure you keep receipts for these.”

A Ryanair spokesperson told Sun Travel: “Due to delays caused by border control staff shortages at Toulouse-Blagnac Airport on 30 May, a number of passengers booked to travel from Toulouse to London Stansted were not in the boarding gate area when boarding for their flight closed and missed their flight from Toulouse to London Stansted.

“All passengers that were at the boarding gate when this flight from Toulouse to London Stansted boarded were accommodated and travelled without incident.”

Sun Travel has contacted Toulouse-Blagnac Airport for comment.

Travel companies have been contacting people with holidays booked after change made

Jet2 passengers have been told that a key change is now ‘in force’ after some got in touch worried that an email they received could be a fake. Holiday travel companies have also been getting in touch with customers to tell them of the change.

Thousands of travellers have received emails notifying them that their holiday documents will be arriving later than originally expected. This has raised alarm bells among some customers who fear it could be a scam – particularly as Jet2 has recently been warning about numerous fake social media accounts being created in an attempt to defraud passengers.

Previously Jet2 sent all documents to travellers 28 days in advance of the break – however in 2026 this has changed with great uncertainty about the situation this summer with the Middle East conflict still not resolved. In a recent post on Facebook travel company Holiday Getaway said: “Just a quick update for customers travelling with Jet2. Holiday documents will now be available 14 days before departure to ensure you have the most up-to-date information for your trip. No action needed. Online check-in is still available from 28 days before travel.”

One passenger wrote on X: “@jet2tweets Hi, I’ve just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, I’ve a feeling this was a spam email though.”

Another passenger added: “I had the same email. Flying on 25 May with jet2,” A traveller added: “Ive just had the same email !”

The email says: “Just so you know, following a change to when we send out the documents for your holiday, you’ll now receive your documents 14 days before departure, rather than 28 days as stated on your original booking confirmation. You don’t need to contact us or take any action – you’ll receive your documents 14 days before you travel. Have a lovely holiday!”

Responding on X, Jet2 confirmed it was a genuine message and explained: “Hi there, thanks for reaching out. Yes we can confirm that you will receive your documents 14 days before departure. Should you require any further assistance, then please feel free to send us a DM. “

Jet2 advice says: “At 10 weeks before departure we will take any outstanding balance payment and send a confirmation that the balance has been paid. At 14 days before departure, we will send you a final confirmation with your travel documents attached, consisting of your booking confirmation; your flight voucher; your accommodation voucher, your cruise voucher (where applicable) and your transfer or car hire voucher. We will also provide you with your ATOL Certificate. Please remember to print off all your vouchers as well as your booking confirmation and your ATOL Certificate where applicable.”

Jet2 has also explained why some flight schedules may change, and has moved to remind passengers of an action they must take during a 48-hour period. The major airline states in the Frequently Asked Questions section of its website that it “always aims to operate our flights at the scheduled time of departure”. However, Jet2 added: “Sometimes we may need to make changes or provide alternative carriers or aircraft and cannot always notify you of this in advance. We may also alter or remove the planned schedules as shown on your booking confirmation.”

The guidance notes that Jet2 does not wish to cause inconvenience to passengers, yet “unfortunately sometimes changes to scheduled flight times may be required for operational or technical reasons outside our control”. Jet2 confirmed that in such circumstances, travellers would be given as much advance warning as possible.

Passengers flying with Jet2 are encouraged to keep a close eye on their email and text message inboxes, as these are typically the methods used to get in touch should any changes arise. Jet2 added: “Please contact us if you change your email address or mobile number so we can update your details.

“From the Manage My Booking section on our website you can see your booking summary, request a further email confirmation or select a different email address.” Jet2 is also reminding travellers that they are obligated to review their flight summary within a 48-hour window prior to departure.

Jet2 said: “Please be aware that it is one of our Terms and Conditions that you re-check your flight summary 72 to 24 hours before departure.” The airline also continues to urge passengers to consult the “latest travel information” on its website at least 12 hours before take-off to ensure they remain fully informed.” Additional advice reads: “Please check this section of the website at least 12 hours before your flight for the latest flight information.

“We recommend arriving at the airport at least 2 hours before your scheduled departure time. Please remember – check-in desks close 40 minutes before this.”

A NATIONWIDE strike across a European country today has already resulted in hundreds of flights being cancelled.

The walkout has affected public transport workers including train staff and cabin crew across Portugal.

The strikes follow a proposed labour legislation change, which they claim are an  “assault on workers’ rights”.

Airlines have been forced to cancel flights already, with TAP Portugal warning earlier this week that 500 flights would be cancelled and only 79 flights would be running.

Nearly 100 flights have been cancelled to and from Lisbon Airport already.

This includes a number of UK arrivals and departures including:

GROUNDED

Major strike action to affect entire European country TOMORROW including flights

GROUNDED

Two European airports cancel ALL flights at short notice due to unexpected strike

• 7:20am Lisbon to London Heathrow with British Airways
• 10:05am London Heathrow to Lisbon with British Airways
• 11am Lisbon to London Heathrow with British Airways
• 2:30pm London Heathrow to Lisbon with British Airways
• 3:15pm Lisbon to London Heathrow with British Airways
• 4:25pm Lisbon to London Heathrow with British Airways
• 11pm London Heathrow to Lisbon with British Airways

EasyJet and Ryanair flights are yet to be affected, but more may be cancelled throughout the day.

Nearly 60 flights to and from Porto Airport have been cancelled, including Ryanair flights, although no UK routes have been affected yet.

Faro Airport is also seeing cancellations , affecting around 40 arrivals and departures.

These include:

• 6:50pm London Gatwick to Faro with British Aiways
• 7pm Leeds to Faro with Ryanair
• 7:35pm Faro to Leeds with Ryanair
• 7:40pm Faro to London Gatwick with British Airways

Along with cancellations, there are lots of delays as well.

easyJet warned passengers that passengers should expect “some disruption” throughout the day.

They told Sun Travel: “Due to a national strike in Portugal on 3 June, like all airlines operating to and from the country we can expect some disruption to our flying programme. 

“We will be doing all we can to minimise the impact of the strike action and will contact customers directly with their options if their flights are affected.

“While this is outside of our control we are sorry for any inconvenience this strike action may cause.”

Other public transport services are also being affected in the country.

Lisbon Metro said no train services will run at all today, wile the Porto Metro will have “limited services”

The strike could also cause problems in the coming days due to a knock on effect.

A passenger revealed that the tip ‘really helped’ when they encountered a common travel problem

Passengers have been advised to pack an extra item in their hold luggage before travelling. The ‘helpful’ travel tip was shared by an airline passenger who swears by the method. The recommendation was shared on Reddit’s r/airport forum. Sharing a question for social media users, a travel fan asked: “What are the best airport tips?”

The post read: “My trick is to always carry an empty bottle. After passing through security at every airport, I look for a drinking fountain. Most airports have a couple of them. I discovered a nice website called Water at Airport. If I can’t find one, I just do a quick search on the website.

“This is just a recommendation. Let me know if you have any other trips to the airport. I’m planning some new trips and will definitely need them!” In response, passengers shared several recommendations, including a tip that could be useful for anyone flying with hold luggage.

A traveller wrote: “I might be old school, but I not only tag my bag on the outside but I also put my name and address identification on the inside.” They explained: “This really became helpful when my bag was delayed and then the exterior luggage tag somehow got ripped off.

“I was able to describe the bag, its contents, as well as the additional tag information in the bag – it really helped! This can be as simple as writing your name, address and phone number on a piece of paper and then putting it inside a Ziploc bag and then putting it somewhere inside your checked luggage.”

Most airlines recommend that passengers include a label inside and outside their luggage. While the inner label is not often needed, it could be helpful if the exterior label falls off.

For instance, easyJet advises customers to add a luggage label to their bags and leave contact information inside the luggage. Recommending the idea to passengers, easyJet’s website says: “Make sure your bags stand out from the crowd on the carousel!

“We advise attaching something noticeable and unique to your luggage like a colourful ribbon, eye-catching sticker or personalised tag. This will make it easier for you to spot your luggage on the carousel at arrivals and avoid any confusion with similar bags.

“We also recommend adding a label to your luggage with your name and contact details such as address, email and phone number and put a copy of these details inside your bag too! This would really help us reunite you with your bag in the unlikely event of the exterior tags falling off.”

British Airways offers similar advice. The airline’s website says: “Label your bags inside and out with your name, destination address, email address and mobile number.”

Officials are considering measures that would allow UK airlines to block disruptive passengers with a history of serious misconduct from travelling, amid a sharp rise in onboard incidents since the pandemic

Ministers are exploring proposals that could result in persistent troublemakers being banned from future flights amid growing alarm over disruptive behaviour on aircraft.

Officials are weighing up a system that would enable airlines to identify passengers with a track record of serious misconduct and potentially deny them the ability to travel. Under the plans, which are still at an early stage of consideration, details of blacklisted passengers could be shared throughout the aviation industry.

Should someone attempt to book a flight after being added to the list, the airline or tour operator could receive notification and be given the choice to block the reservation, effectively grounding that individual indefinitely.

Civil liberties campaigners have, however, raised alarm about the proposals, cautioning they could set a “dangerous precedent” through the sharing of personal data and limitations on access to transport, reports the Express.

Currently, airlines have the power to ban passengers who have displayed violent or abusive conduct while travelling with them. Yet existing restrictions only extend to the specific carrier involved in the incident, meaning offenders can frequently sidestep penalties by simply booking with a different airline.

The primary hurdle facing any new system is current data protection law, which prohibits carriers from exchanging passenger details with one another, even where criminal offences have taken place.

Who is calling for some passengers to be banned from all flights for life?

Calls for stricter measures have grown louder following a string of high-profile mid-air incidents that have gone viral online, reports the Daily Mail. These have included episodes where cabin crew faced death threats and violent clashes erupted between passengers in aircraft aisles.

Such incidents are among hundreds logged annually and have often led to expensive flight diversions that wreck holidays and travel arrangements.

There appears to be widespread public backing for harsher punishments, with recent polling indicating most Britons support restrictions on passengers who commit serious misconduct while airborne.

Ryanair boss Michael O’Leary has previously urged limits on airport alcohol sales, including curbs on early morning pints, in an effort to cut the number of disruptive passengers getting on planes.

Ministers aren’t attempting to stop travellers from having a drink before their flight. Rather, they’re hoping any future system would promote better conduct while helping to safeguard cabin crew, families and fellow passengers.

It’s understood the proposals are being worked on by the Home Office and Department for Transport but remain in the early stages and require additional consultation with the aviation sector. Any system would need to tackle existing privacy regulations, which currently stop airlines from sharing passenger data.

Ministers are expected to sit down with industry bosses later this month to thrash out the details of the plans. A government source said: “Everyone should be able to enjoy a pint at the airport, but anti-social behaviour on flights is totally unacceptable.

“It threatens the safety of passengers and crew and disrupts hard-earned holidays.

“There are already tough laws in place to deal with offences committed on flights, but we are exploring with industry how we can better address this issue, ensuring we crack down on people who persistently cause chaos. Everyone should be able to fly without fuss.”

Thousands of people are finding their holiday flights disrupted as a result of the conflict in the Middle East but the CAA say there is one time you should never choose a refund

Scores of holidaymakers are facing an anxious wait ahead of their summer getaway as worries persist over the ongoing conflict in the Middle East. Thousands have already had their flights cancelled or disrupted, leaving them with the stressful task of replanning their trips or abandoning them entirely.

However, the Civil Aviation Authority, which oversees and regulates civil aviation in the UK, has issued summer guidance for passengers, outlining their rights should a flight be cancelled either before they depart or while they are already away. It has also reassured travellers that they are “well protected” when things go wrong.

It said: “You may have seen reports about possible disruption to flights this summer. As the summer travel season approaches, airlines, government and industry partners are working closely to support smooth journeys.”

It continued: “While there is a risk of some disruption as a result of the situation in the Middle East, travellers in the UK are well protected by some of the strongest passenger rights in the world, offering reassurance if disruption does occur.” Publishing the statement on its website, it went on to outline several key rules all passengers should be aware of if their flight is disrupted – including one scenario where you should not request a refund, reports the Liverpool Echo.

Cancellation of a flight departing from or travelling to the UK

If your cancelled flight was booked directly with the airline or via a third party your airline is required by law to offer you the following 3 options to choose from:

• a refund
• an alternative flight (referred to as “re-routing”) at the earliest opportunity
• an alternative flight (referred to as “re-routing”) at a later date at your convenience, subject to availability.

It said: “You will be required by the airline to select one of these options. Once you have committed to one of these options with your airline you are unlikely to be able to change your mind. Ensure that you consider all options carefully before selecting the best choice for you.

A Refund

The CAA advised: “Do not choose a refund of your flight if you still wish to travel. If you choose a refund, you will not be entitled to re-routing or care.

“If you no longer wish to travel you can ask for a refund. If you chose this option, you will need to confirm this with your airline. The airline should provide you with a refund within 7 days. If you booked through a third party, your refund may take longer.

“Your right to a refund applies to all the parts of the ticket you have not used. For example, if you booked a return flight and did not depart, you are entitled to the full cost of the return ticket. If you are part way through your journey and your connecting flight is cancelled you are also entitled to a flight back to your original UK departure airport if you decide not to, or cannot, continue your journey.”

An alternative flight (re-routing) at the earliest opportunity

This requires the airline to find you a different flight to your destination as close as possible to the time of your original flight, explained the CAA. It said: “If there are lots of flights being cancelled, it may be challenging for your airline to find you alternative flight seats as other flights may already be full.

“Although we expect your airline to do all it can to offer you an alternative flight (which may mean flying on an alternative airline) and keep you updated while you wait, limited available seats may mean that your airline may not be able to get you to your destination as quickly as you or it would wish.

“If you are already at the airport when your flight is cancelled and you choose this option, your airline should also provide you with care in the form of meals, refreshments and hotel accommodation proportionate to the wait for your alternative flight. You are also entitled a means of communication e.g. two phone calls or emails.”

If your cancelled flight was a component of a package holiday

If your cancelled flight was a part of a package holiday, you benefit from the same rights as if you had booked directly with the airline. Refer to “If you booked a flight directly with the airline or via a third party” for details of these rights.

In addition, you may also benefit from additional rights under the Package Travel and Linked Travel Arrangements Regulations. Your package provider must offer a suitable alternative holiday if it can, or a refund for the full price of your package holiday.

Cancellation of a flight to the UK

These are similar to the rules for flights from the UK with some small expections, The CAA said if you booked a flight directly with the airline or via a third party and your return flight has been cancelled, you may be covered by UK passenger rights legislation, however this is dependent on which airline is operating your flight.

If it is a UK or EU air carrier you will be covered however if you are travelling with a non-UK or non-EU air carrier you will not be covered. It adds: “If UK passenger rights legislation does not apply, we encourage airlines to do all they can to minimise the overall impact to their passengers. You may also have some protection if you booked your flight with a credit card or via your travel insurance.”

However if your flight is covered by UK passenger rights legislation your airline is required by law to offer you the following 3 options to choose from:

• a refund
• an alternative flight (referred to as “re-routing”) at the earliest opportunity
• an alternative flight (referred to as “re-routing”) at a later date at your convenience, subject to availability.

It added: “You will be required by the airline to select one of these options. Once you have committed to one of these options with your airline you are unlikely to be able to change your mind. Please ensure that you consider all options carefully before selecting the best choice for you. For most passengers, your choice will be a flight home.

A Refund

It said: “Do not choose a refund of your flight if you still wish to travel. If you choose a refund, you will not be entitled to re-routing or care. If you no longer wish to travel you can ask for a refund.

“If you chose this option, you will need to confirm this with your airline. The airline should provide you with a refund within 7 days. If you booked through a third party, your refund may take longer.

“Your right to a refund applies to all the parts of the ticket you have not used. For example, if you booked a return flight and did not depart, you are entitled to the full cost of the return ticket. If you are part way through your journey and your connecting flight is cancelled you are also entitled to a flight back to your original UK departure airport if you decide not to, or cannot, continue your journey.”

An alternative flight (re-routing) at the earliest opportunity

This option requires the airline to find you an alternative flight to the UK as close as possible to the time of your original flight. The CAA advised: “If there are lots of flights being cancelled, it may be challenging for your airline to find you alternative flight seats as other flights may already be full. Although we expect your airline to do all it can to offer you an alternative flight (which may mean flying on an alternative airline) and keep you updated while you wait, limited available seats may mean that your airline may not be able to get you to your destination as quickly as you or it would wish.

“If you are already at the airport when your flight is cancelled and you choose this option, your airline should also provide you with care in the form of meals, refreshments and hotel accommodation proportionate to the wait for your alternative flight. You are also entitled a means of communication e.g. two phone calls or emails.”

If your cancelled flight was a component of a package holiday

If your cancelled flight was a component of a package holiday, you benefit from the same rights as if you had booked directly with the airline, said the CAA. Refer to “If you booked a flight directly with the airline or via a third party” for details of these rights.

It added: “In addition, you may also benefit from additional rights under the Package Travel and Linked Travel Arrangements Regulations. Normally your tour operator will contact you in advance to re-arrange your flights back to you UK. However, if you are at the airport, you should contact your package travel organiser to talk through your options.”

MSC Cruises has announced its commitment this summer and offers for UK passengers

MSC Cruises has issued an update today, Thursday, May 28, with bosses announcing a commitment to UK passengers this summer. The cruise line offers various voyages spanning the globe and currently operates a fleet of 23 cruise ships, with plans for further expansion in the coming years.

On Thursday, MSC Cruises said it is inviting guests to experience the ‘best holiday ever’ over the coming months, with the “peace of mind” of no added fuel surcharge for summer 2026 and low deposits until the end of June. Antonio Paradiso, Vice President of International Sales at MSC Cruises, said: “MSC Cruises ‘Best Holiday Ever’ commitment reinforces our position as the leading choice for UK and Irish holidaymakers seeking an effortless, all-in-one travel experience.

“Backed by dedicated support every step of the way, guests can book with confidence and peace of mind in today’s changing travel environment and relax knowing that their holiday is taken care of. With our low deposit of just £50, no-fly cruises from Southampton, Fly and Cruise packages with the reassurance of no added fuel surcharge for 2026, and the option to change your cruise date or destination if required, we are making it easier than ever for guests to secure their next holiday.”

Guests can book a trip with MSC Cruises with a low deposit of £50 per person, extended until the end of June. This applies to all cruises (excluding World Cruise and MSC Yacht Club cabins).

Passengers have a wide variety of amenities on board. There is full-board dining across the main restaurants and buffets, evening shows, multiple swimming pools with aquaparks, fitness facilities and family entertainment programmes.

There are many cabin types to choose from, including comfortable and economic inside cabins and connecting cabins for larger groups, which combine inside and balcony cabins together. Ocean View cabins offer sunset views, or for that sea breeze, opt for a balcony cabin.

A spokesperson added: “An MSC Cruise offers so much in one transparent price and, despite recent increases in global fuel prices, the cruise line will not be introducing a fuel surcharge this summer, giving guests extra confidence there are no unexpected added costs. The price guests see at the time of booking is the price they will pay, part of the best holiday ever commitment, just peace of mind and a seamless holiday experience this summer.”

MSC Cruises offers a range of Fly and Cruise packages that combine flights, transfers, and a cruise into one holiday. Designed to ‘simplify the journey from start to finish’, the cruise line says these packages are built in partnership with some of the world’s most renowned airlines.

Flights align with cruise schedules, with transfers between the airport and the ship included. Guests can select their preferred cruise itinerary, choose the Fly and Cruise fare, and confirm flights during the booking process. Fly and Cruise holidays in 2026 depart from:

• Belfast to Palma and Tenerife
• Dublin to Barcelona, Rome, Venice and Tenerife
• Edinburgh to Rome, Naples and Tenerife
• Glasgow to Tenerife
• Newcastle to Tenerife
• Manchester to Rome and Tenerife
• Birmingham to Tenerife
• London Heathrow to Seattle and Barbados

MSC Cruises also offers a selection of no‑fly cruises from Southampton year-round. Some standout destinations include the Norwegian Fjords, Northern Europe and the Mediterranean. And on selected dates, well-known TV stars and sports legends are on board, giving guests complimentary classes and talks:

• June 6, 2026 – Southampton to Iceland and the Norwegian Fjords (14 nights), with TV personality Anthea Turner onboard.
• August 8, 2026 – Southampton to the Canary Islands (12 nights), with Rugby Legends Ben Cohen, Neil Back and Ben Kayplus dance star Kristina Rhianoff onboard.
• October 19, 2026 – Southampton to the Netherlands, Belgium and France (5 nights), with Football Legend Gianfranco Zola on board.

A holiday in Lanzarote turned into a nightmare for the family after John suffered a heart attack – and then they had issues when trying to get their sons home

A father of two was on holiday with his family when he suffered a heart attack, but faced turmoil when trying to fly their children home.

John Evans, 61, from Cardiff, Wales, had been on holiday with his wife, Annette, and their two children, aged 12 and 15, at the time, when he started to feel unwell. While they were enjoying a sun-soaked getaway at a resort in Lanzarote, John felt unwell. When his wife, a nurse, became concerned, they called a doctor. The next thing they knew, John was told to go to hospital.

“At that stage, I didn’t want to make a fuss, but I thought fair enough. I hadn’t had much chest pain at the point, but I was light-headed,” John told the Mirror. At the hospital John was undergoing an ECH when he began to experience “severe pain”.

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The 61-year-old explained: “They said, ‘he’s having a heart attack now’. My wife was asked to leave the room, and they put some lines in me. I was vomiting and not very well at that stage, but they managed to put a stent in. Basically, there was an occlusion (blockage) in my left main stem artery, which is the worst possible place to have an occlusion. But then the stent got blocked, so they had to shock me a couple of times.”

Thankfully, John came around, and was taken to Cardiac Care Unit where he remained for three days, before being transferred to another ward in the hospital. Yet, as his heart attack happened the day before the family were due to fly home, the parents were left with the additional stress of trying to get their children home.

“My wife was obviously very upset, and we didn’t know how long I’d need to be in the hospital for,” John said. “We didn’t really want the kids getting worried, so we thought it was best they flew home with the other family (they had been on holiday with), and my sister would then meet them at the airport in the UK. We weren’t sure what we needed for them to fly without us.”

John and Annette signed a note confirming they had given consent for another family to travel with their two children back to the UK. Annette went with the group to Lanzarote airport to ensure everything went smoothly. As they had all checked in to their flight online the day before, they went through airport security and to their departure gate.

However, when they got to the gate, John claimed that his wife was told by easyJet staff that the children couldn’t travel without their parents onboard. John alleged: “They had our four boarding passes and a letter with our consent, but they point-blank refused and said that we had to get a letter from Guardia Civil to allow the kids to fly without parents, which was a bit of a shock. I had spoken to other people who have travelled with their own kids and taken other kids on holiday, and they never had any problems.”

As a result, their children had to stay in Lanzarote, which John said “put a bit more stress on the wife” who had to find an Airbnb near the hospital and start making plans for how to get their children home, as it was unclear how long John would remain in hospital.

It’s worth noting that easyJet states on its website that children aged 15 years and younger cannot travel unless they are accompanied by an adult. The airline also confirmed to the Mirror that, for British nationals, children under 15 can travel with another adult provided they have written consent from the child’s parent or legal guardian, but said there are different regulations for children of certain nationalities or when travelling to/from specific countries. However, the child must be on the same booking as the adult they are travelling with.

Annette went to the Guardia Civil to inquire about what they needed for their children to travel back to the UK with their godmother, who had flown out to Lanzarote. However, the couple say she was told by staff there that they didn’t need a letter from Guardia Civil, despite what they’d been told at the airport.

After this, they rebooked flights with another airline for their two sons and their godmother to fly home together. John said. “They flew home without any bother on Monday. They didn’t check any documentation and didn’t ask for anything.”

The following Saturday, and after a week in hospital, John was able to fly back to the UK. But following the ordeal, John said: “My wife was struggling, and it was frustrating. I was a bit annoyed at easyJet as they had given my wife the wrong information during a fairly stressful time.”

While John was able to claim the majority of their additional expenses, including the flights, through travel insurance, the issue is not settled in his mind, as he feels that nobody addressed the fact they were given “wrong information at the gate”.

Annette got in touch with easyJet, who apologised for the “challenges you all faced at Lanzarote airport”. However, John said he still feels “quite angry” at the whole situation as “the boys were struggling, their dad was in hospital, and they were in a nasty position – they had to stay around when they could have been at home, out of the stress”.

A spokesperson for easyJet told the Mirror: “We are very sorry to hear about Mr Evan’s circumstances and fully understand this will have been a stressful time for the family.

“We take the safeguarding of minors very seriously and have processes in place to ensure their wellbeing and to support our customers should their children need to be accompanied by someone other than their parent or legal guardian. This includes ensuring children are on the same booking as the adults they are travelling with, and we can make these changes to a booking for customers ahead of travel.

“Whilst Mr and Mrs Evans provided a letter of consent, as their children were on a separate booking to the adults they were travelling with, they were unfortunately unable to travel. We are in touch with the family about their experience and are offering any further assistance they may need.”

TAKING a cheeky croissant or two away from the buffet for a midday snack in your cabin seems harmless – but one cruise ship is cracking down on it.

Costa Cruises has said it will start fining passengers €60 (£50) who take buffet food away to eat it in their rooms.

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Costa Cruises recently told its passengers that they will be implementing the ‘cleaning fee’ if it finds evidence of anyone eating buffet food outside of the designated dining areas.

The cruise line told Sun Travel that “guest safety and well-being are our top priority.”

They continued to say: “On a limited number of specific sailings, onboard communication was shared as a preventive and deterrent measure, in line with our existing policies, to encourage guests to [have] responsible behavior.

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“Costa Cruises remains committed to ensuring a high-quality, safe and enjoyable experience for all guests on board.”

The new policy is only for food being taken out of the dining areas, not room service, which is available 24-hours a day. 

The news of the fines has been met with both positivity and criticism by cruise-goers.

On an Instagram post by unrealcruises, there were plenty of comments, one said: “Zero chance I’d pay that fine. Make breakfast in bed for my wife every morning by bringing food back. Who cares where you eat the included food.”

Another stated that they enjoyed eating food from the comfort of their balcony.

However others have said that it will be good as there’s “nothing worse than plates and cups lining the hallways”.

Costa Cruises, a brand owned by Carnival Corporation, is based in Italy, and offers sailings through the Mediterranean, Caribbean and South America.

It also heads to Asia, the Canaries, Northern Europe including the fjords – and there are mini cruises too.

The rule reminder comes after a flight was forced to divert and deal with the issue

An EasyJet plane had to make an emergency landing in Rome over the weekend because there was a potential fire risk linked to a passenger’s luggage. The captain told all 180 passengers that a restricted item in the cargo hold posed a serious danger and had to be dealt with on the ground.

Reports suggest that a passenger had left their phone charging in their checked baggage using a power bank. It is claimed that a woman told a flight attendant the location of her power bank, prompting the aircraft to be diverted due to a possible fire risk.

The emergency landing happened at 11.30pm on Saturday, May 23. Passengers were reportedly provided with hotel rooms, though some chose to sleep in the airport terminals, as the next EasyJet flight back to the UK wasn’t available until 2pm the following day (May 24).

On EasyJet’s website, the airline sets out its regulations regarding lithium batteries, including what is classed as “prohibited”. It said: “Power banks are accepted on EasyJet aircraft with a Wh rating not exceeding 160Wh for lithium batteries. Power banks are prohibited from use on EasyJet aircraft and must not be used to charge other devices.

“Power banks must be carried in carry-on baggage only. It is recommended that power banks be carried where they can be monitored (i.e. on your person)”

The airline also restricts people to bringing no more than two power banks per person. All power banks “must be individually protected”, according to EasyJet, such as placing them back in original retail packaging or a plastic bag.

These power bank regulations apply to virtually all major airlines, including Ryanair, Jet2, TUI and British Airways. Travellers should check with their individual airline for any specific rules and requirements concerning travelling with a power bank, reports the Express.

Why are power banks considered such a risk?

Power banks are forbidden from use or storage in specific areas on aircraft because they contain lithium-ion batteries. These batteries are extremely combustible and can suffer “thermal runaway,” a chain reaction that may cause them to overheat or ignite.

While they aren’t completely ‘banned’, power banks must be stored in hand luggage and cannot be used while airborne. This is because, should a battery overheat, cabin crew can quickly reach, identify, and put out the flames.

Charging gadgets through them generates additional heat, increasing the fire risk. Some carriers have rules stating that power banks cannot be placed in overhead lockers and must remain visible (such as in the seatback pocket or beneath the seat ahead of you) so that passengers and crew can immediately notice if smoke or flames appear.

Your entitlements if an aircraft is forced to make an emergency landing

If your aircraft makes an emergency landing or diversion, your entitlement to compensation, a refund, or an alternative booking depends entirely on the cause of the emergency. You are legally entitled to specific help during the delay, whatever the reason for the diversion.

Regardless of whether the emergency came from an airline problem or an unforeseeable circumstance, the carrier is legally required to care for you while you wait. This includes vouchers or reimbursement for reasonable meals and beverages, hotel accommodation and transport (if delayed overnight).

If your flight experiences substantial delays or is eventually cancelled, you have the right to select between alternative travel under similar conditions at the earliest opportunity or a refund. Check specific refund entitlements with your selected airline.

P&O Cruises passengers are urged to check the rules for their destination before packing certain medications

P&O Cruises passengers heading to specific destinations worldwide are being advised to pay special attention to the medications they bring. The cruise operator is a favoured option for countless Britons, carrying between 500,000 and 600,000 travellers annually.

P&O Cruises operates a fleet of seven vessels. This collection features both family-oriented choices and adult-only ships, spanning from massive floating resorts to more intimate, traditional boats. All the ships go to numerous nations, including Norway, the Caribbean, and the Canary Islands.

For those with bookings to Japan or voyages exploring the Arabian Gulf, it’s essential to verify what medications are permitted. These nations enforce stringent regulations, and particular medicines are prohibited for personal import and non-prescription use.

This includes codeine, which is frequently found in paracetamol tablets. On the P&O Cruises website, the operator outlines all the crucial information passengers require, reports the Liverpool Echo.

It states: “Please be aware that some prescriptions, over-the-counter drugs, complementary therapies and other medicines that are purchased in the UK may be illegal in the United Arab Emirates and are therefore banned in the country. Japan also has rules regarding such medication. Penalties can be severe if banned substances are found when entering these countries.”

It states: “Codeine, for example, is banned and no products containing codeine, which may include paracetamol, may be imported or sold in the United Arab Emirates. An import Certificate from the Japanese or UAE Authorities would be required in order to take such products into the countries, and this does not guarantee the products will be permitted.”

According to the NHS, codeine is a potent opioid painkiller and is often combined with paracetamol to treat moderate pain that standard paracetamol alone cannot alleviate. This combination is typically known as co-codamol.

Codeine is categorised as a narcotic. You’re prohibited from bringing it into Japan for personal use without obtaining strict prior authorisation. Codeine is also designated as a controlled substance in the UAE.

If you’re taking medication and have any uncertainty, contact the appropriate embassy before your arrival:

• United Arab Emirates London Embassy Medical Department: 020 7486 6281
• Japanese Embassy: 0207 465 6500
• You may also check for further information at www.fco.gov.uk.

P&O Cruises also advises that anyone travelling with medications and/or syringes should carry a prescription. It clarifies: “All medications should be kept in their labelled dispensing bottles or packages. If the medications are ‘controlled’ or injectable drugs, it is also advisable to carry a doctor’s letter.

“For the United Arab Emirates, it is essential to carry a prescription for any medication, as well as a medical report if you are travelling with syringes or other medical equipment. We strongly advise you to seek advice if any of the above affects you.”

The ferry operator has urged passengers with trips booked to ‘plan ahead’ when travelling

P&O Ferries says passengers need to ‘plan ahead’ if they are travelling over the bank holiday weekend. The popular ferry operator issued the alert for customers, as families across the country head off on their half-term holidays.

The travel company operates routes between Dover and Calais, Hull and Rotterdam, and Larne and Cairnryan. P&O Ferries shared the message for passengers in a post on X. Taking to @POferriesupdate, the travel update included essential advice for anyone travelling today (May 24).

P&O Ferries said: “Ahoy half-term heroes and Bank Holiday adventurers! The port will be busier than usual, so pack your bags with a travel pillow and those extra snacks you’ve got in the cupboard.”

The post explained: “We expect the ports to be busy today so please plan ahead and use our top tips.” In the travel advice, P&O Ferries said passengers should:

• Check traffic and their route before setting off
• Bring refreshments and snacks
• Exercise pets before entering the port
• Bring entertainment for children
• Keep documents to hand and remove passports from cases

Families driving to the port should be aware that the bank holiday is set to be the busiest on the roads in two years, according to the RAC. Research suggests almost 19 million Brits are travelling over the long weekend, with 3.4 million journeys expected on Sunday and 3.1 million trips planned for Monday.

The RAC said: “Drivers looking to spend less time in the car should consider making their getaway outside of peak hours. According to transport analytics experts INRIX, the worst jams this weekend will be on the M1, M25, M5, M6.

“On Friday, the M25 anticlockwise will likely see the heaviest traffic from junction 10 to junction 6 around 4.45pm, as people clock off for the day. The same stretch of road could see a second spike on Saturday around lunchtime, with journey times more than twice as long than on a typical day.

“On the same day, queues of 45 minutes are expected at midday on the M5 southbound between the RAC tower near Bristol and junction 23 for Bridgwater.” As a result, there will be an extra one million Brits on the road compared to the same weekend last year.

RAC mobile servicing and repairs team leader Sean Kimberlin said: “With the weather looking like it may improve, millions are planning to make a getaway trip over the bank holiday weekend.

“And the fact our research shows it’s set to be the busiest late May bank holiday since 2024 shows that even though fuel prices remain uncomfortably high, it takes a lot to stop drivers taking to the roads to make the most of a long weekend.”

PASSENGERS are facing travel chaos this bank holiday following a signalling issue impacting routes to Heathrow Airport.

There are major delays on the Elizabeth Line and Heathrow Express trains wreaking havoc for those trying to reach the airport today.

Earlier this evening, customers travelling to Heathrow Airport have been hit with severe delays to their journey.

A signalling failure in the London Paddington area has meant there’s a reduced service on the Elizabeth Line and Heathrow Express trains.

Trains running between London Paddington and Heathrow Airport or Reading may be cancelled, delayed by up to 45 minutes or revised.

These delays are expected to last until the end of the day.

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According to Heathrow Express’ website, there are delays in both directions with only two trains departing every hour.

Meanwhile, the Elizabeth Line has reported severe delays between Paddington and Heathrow Terminals while a signal fault in the Southall area is fixed.

The service is also severely reduced, with some stations currently not being served.

On the National Rail site, they advise those travelling from the east to change at Whitechapel for service to Heathrow Terminal 4.

At the moment, services for Heathrow Terminal 5 will terminate before reaching Heathrow, so passengers are advised to arrive at Heathrow and use the free terminal transfers available at the airport.

Transport for London have said that tickets are being accepted on London Underground.

But for those travelling to Heathrow, the Underground doesn’t offer much of a solution.

This bank holiday the Piccadilly Line is undergoing planned engineering works, with no service from Hyde Park Corner to Uxbridge or Northfields.

However, tickets are being accepted by Great Western Rail and local bus services in order to get passengers to Heathrow Airport.

A spokesperson for Great Western Rail said: “Network Rail are currently investigating a signalling issue affecting the relief lines just outside of Paddington.

“To help keep trains running, some services are being reduced – and we’re advising customers travelling to or from Paddington to check before they travel.”

TfL said: “The Elizabeth line services are currently impacted by signalling issues in the Hayes & Harlington area.

“There is a severely reduced service, with some stations not being served, though we are currently looking to increase services.

“There is alternative ticket acceptance with GWR and local bus services.”

A pilot’s wife has urged passengers to stop booking a certain seat to travel on planes. Laurie said it’s vital people avoid it if they want a smooth and comfortable journey

If you’re going to listen to advice from someone about travelling abroad, one person you should pay attention to is probably a pilot’s wife. After all, they know all the dos and don’ts when it comes to air travel and making the most of your holidays.

This is why Laurie, known as travelby_laurie on TikTok, is happy to offer advice whenever she can, and she recently turned her attention to the worst seats to book to travel on planes. According to her, there are particular rows you need to avoid to ensure your journey is executed as comfortably and smoothly as possible.

She’s not the only pilot’s wife to have made such a confession either. Previously, another woman opened up about the task she needs to complete every morning.

In the clip, Laurie said: “Do not sit in these seats the next time you’re flying in an airplane. Number one, the obvious seat to avoid is the very last row of any airplane, because they do not recline.

“There are two other reasons to avoid that back row seat. Number one, because you’ll be last off the airplane.

“Number two, if you have a connecting flight, where you are catching another airplane in that airport, to get to your final destination, avoid being in the back of the plane.

“The airlines do not tell you that 50 minutes is not enough time to connect to another flight but they are still going to allow you to book them.”

She also noted she doesn’t ever want to sit in the row that’s in front of the exit row. This is because the exit row may not recline, and the seat in front of the exit row also often does not recline.

This is an aviation safety measure put in place to ensure the seatbacks don’t block the aisle and impede a rapid evacuation in an emergency. However, even though the rule can be imposed for a reason, Laurie noted journeys can already be “uncomfortable”, so it’s best to do your research before booking a seat to see which areas are more comfortable.

If you have a lengthy flight ahead, these spots are probably best avoided. It’s worth noting that some airlines in America include row 13 in their fleets; however, several other airlines around the world often omit the number entirely to accommodate passenger superstitions about bad luck.

What you need to know

While some people avoid the row directly in front of an emergency exit row, as these seats typically have their recline mechanism disabled, there’s something else most people need to consider. Booking a seat at the back of the plane could be more problematic for passengers.

Usually, people tend to avoid them because seats often do not recline, are located directly next to noisy lavatories and galleys and will leave you feeling the most turbulence. As well as this, sitting there will take you longer to deplane, which means you may have limited meal options as service starts from the front.

Even though the very back row can sometimes be cheaper or less crowded on off-peak flights, the general consensus points to several major drawbacks. If you have a connecting flight, it could also cause issues too, as you may be last to get off the plane.

This is why Laurie generally advises against it. It’s a nugget of travel wisdom you may not have known before.

P&O Cruises urges all passengers with trips booked to bring proof or risk being ‘denied boarding’ at their own expense

P&O Cruises says all passengers must bring a particular item with them or risk being ‘denied boarding’. The popular cruise operator states that packing the item is compulsory for all guests who wish to sail on the ship, or their holiday could be ruined if they fail to do so.

P&O Cruises is among the largest and most popular cruise operators in the UK, and as the peak travel season approaches, many people will have trips booked. The vessels are designed specifically for the British market and depart year-round directly from Southampton.

P&O Cruises operates a fleet of seven ships, divided into family-friendly vessels such as Arvia, Iona, Britannia, Azura and Ventura, and adult-only ships such as Arcadia and Aurora, reports the Liverpool Echo. Irrespective of which vessel people embark upon, all guests must bring a crucial item with them. Should customers fail to present the item, P&O Cruises warns: “Unfortunately, you will be denied boarding”.

On the P&O Cruises website, the cruise operator clarifies what passengers need to pack and explains the rationale. A statement reads: “We’re delighted that you’ve chosen to set sail with us, and we cannot wait to welcome you on board. Before we get there, it is mandatory for all guests to have suitable cruise travel insurance cover in order to sail with us.”

It adds: “It is your responsibility to ensure you have appropriate cover in place for the duration of your holiday. Unfortunately, you will be denied boarding, at your own expense, if you’re unable to confirm you have arranged insurance.

“You may be asked for proof of your cruise travel insurance. So, please be sure to bring either a printed or digital copy of your insurance documentation that confirms cover for the named travellers over the dates of travel.”

Outlining the main reason why travel insurance is crucial to arrange before setting sail, P&O Cruises stated: “For many significant purchases in your life, insurance is essential. And holidays are no different.

“Travel insurance ensures you can relax and enjoy your holiday with peace of mind that you’re covered in the event something should go wrong. This includes unforeseen incidents before your holiday, while travelling or while you’re away.”

P&O Cruises provides a checklist for selecting the appropriate level of cruise insurance protection. It includes:

• Ensure your insurance covers a cruise holiday
• Covers the full length of the trip
• Includes all destinations – choose worldwide cover if unsure
• Includes medical and repatriation cover of £2 million minimum
• You’ll need to declare any pre-existing medical conditions
• We would also recommend that you have adequate cancellation cover to cover the cost of your trip

I’ve got travel insurance already. Do I need cruise insurance?

P&O Cruises states: “You will need to look into the level of cover your travel insurance provides. Some bank accounts include travel insurance but the policies often offer limited amounts of cover.

“Standard travel insurance is generally meant for a land-based holiday and as such, won’t cover many of the elements of a cruise holiday. A cruise holiday requires more specialist cover, for example if there was a need to be medically evacuated at sea. The most important thing is to make sure you’ve told your insurer you are going on a cruise holiday.”

What happens if I don’t declare pre-existing medical conditions?

P&O Cruises warns: “You run the risk of not being fully covered and having to pay for medical treatment which can be extremely costly. Emergency medical treatment can even be refused if you do not have the correct insurance, this includes failing to declare pre-existing conditions.”

If I cancel my holiday, will I get my money back?

P&O Cruises states: “If you cancel your holiday, the cancellation policy in our Booking Conditions applies. If you are cancelling due to a medical reason and you have declared the medical condition, your insurer should refund any monies paid less the relevant policy excess.”

The ferry operator issued an important reminder for any passengers with bookings

DFDS has issued an important reminder to passengers travelling on its ferry services. Ahead of summer, many families are looking forward to their holidays and getting everything ready for their trips. For those making ferry crossings, the operator has issued a message about ‘travel documents’ to help ensure journeys are as smooth as possible.

Posting on social media, DFDS outlined advice for customers in a post on X. In the message, @DFDSLiveUpdates shared port information for passengers. It read: “Please have all travel documents and passports to hand and open at the photo page before arriving at booths.”

In the post, DFDS explained: “Keep your passports, booking confirmations, and any necessary ID easily accessible for check-in and border control.” As such, the guidance could be helpful to any customers with upcoming bookings.

As customers will know, they need to keep a record of their confirmation. They will also want to pack their luggage accordingly, ensuring they can easily access any documents they will need when travelling.

Passengers can find more information about the check-in and boarding process on the ferry operator’s website. The boarding advice states: “All passengers must present relevant documents upon arrival to the terminal for check-in.

“These may include a valid passport, booking confirmation, documents for vehicle or pet travel, and/or other required documents, depending on the rules and regulations of country you are travelling to. Routine security checks of passengers, luggage and vehicles are carried out in all ports before you board the ship.”

DFDS also shares border control updates, including guidance on the UK eVisa and ETA. The website explains: “Travel requirements to the UK are changing.

“The UK is transitioning from physical immigration documents, such as biometric residence permits (BRPs), passports containing visa vignette stickers and ink stamps, or biometric residence cards (BRCs), to eVisas.

“If you hold a UK visa and use a physical immigration document to prove your rights, take action now by creating a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa.

“If you already have an eVisa, ensure your travel information is up to date by notifying the UK Government about the passport you intend to use if it is not already linked to your eVisa account: www.gov.uk/update-uk-visas-immigration-account-details.

“Those who are visa-exempt for short visits to the UK, i.e. visits of up to six months, will still need to obtain an Electronic Travel Authorisation (ETA), which is digital permission to travel.”

Little you may know, passengers travelling with Ryanair should obey by a certain rule when on planes. As soon as you board, it’s wise to remove a key item of clothing

It’s reached that time of year when many of us are travelling more; however, if you usually fly with Ryanair there’s a rule you may not be aware of. It turns out, when you board a plane, you’re advised to remove a certain item of clothing as the airline says it shouldn’t be worn during key times.

The travel tip was recently shared online by a woman known as Sarah Geissler who alluded to the rule in a light-hearted way. Even so, she drew attention to something a lot of people may not be aware of when they’re jetting off on holidays, and this is that a certain item of clothing should be removed on flights.

It’s not the only travel advice of its kind to be shared either. Just weeks ago, Ryanair also urged passengers to stop packing one item in their hand luggage.

She shared a clip of a sign on a plane seat, which seemed to show that heels are not permitted to be worn. Over the top of the clip, she wrote: “No heels allowed on your Ryanair flight.”

Sarah also teased that this was “bad news for baddies”, but it actually put a spotlight on something important. When it comes to air travel, there are some important things you need to be clued up on, but it’s not as simple as it seems.

Indeed, while there are rules you need to follow about wearing heels when flying with Ryanair, this doesn’t mean you can’t wear them when at the airport. There are actually vital guidelines you should follow, especially in case of an emergency.

What you need to know

Even though people aren’t banned from wearing heels when travelling with the airline, it is highly recommended that they avoid doing so. Heels significantly increase your risk of tripping in the cabin and can puncture the inflatable emergency evacuation slides.

For safety reasons, cabin crew will instruct you to remove your heels prior to going down an escape slide in an emergency. This is why it’s best to remove them before boarding a plane, and perhaps slip into something more comfortable.

Even better, you could avoid wearing them in the first place. During an emergency, you must remove all high heels before going down the slide.

To ensure a swift escape, flight attendants suggest slipping them off before sliding, should an emergency ever occur. If one took place, passengers are also advised to leave their hand luggage behind.

In the footage shared online, the video also showed you shouldn’t wear glasses or smoke in such an emergency either. It’s a topic that’s got people talking on Reddit in the past.

One person said: “Heels can damage an escape slide, and I’d guess that glasses, ear rings and false teeth could be ripped out during impact. Hence, get them off before the event.”

Another noted: “My theory. Remove glasses, dentures. They may come loose and become lost (so, put them in a pocket).

“Remove high heels (especially important if you leave the plane via slide). Remove ear buds or headsets (so you can hear emergency instructions).”

A third also suggested: “The point is not to wear pointy things when coming down the inflatable slide in order not to make holes in it.”

SCORES of drivers face a new charge at a major Scottish airport as a price increase begins today.

New drop-off charges have been rolled out at Edinburgh Airport, Scotland‘s busiest air hub which was used by 17 million passengers last year.

It will now cost £8.50 for a ten-minute slot to either drop-off or pick someone up near the main terminal.

The fees have been hiked by £2.50 and were rolled out today.

Bosses have also scrapped a 50 per cent discount for people driving electric vehicles to the airport.

Instead, more spaces have been added to the free drop-off area – where motorists can park for free for 30 minutes.

The price hike has been blamed on a surge in business rates.

Airport chiefs claim they have been hit by a hit by a 142 per cent rise – an £8million increase – which was branded “simply unacceptable”.

Edinburgh Airport’s chief executive Gordon Dewar said: “This decision to impose an unplanned and wholly disproportionate £8million rates increase has an immediate and negative impact on our business.

“We made this clear in correspondence with the Lothians Assessor, who set the increase, and in discussions with the Scottish Government, which has endorsed it.

“A 142% increase reduces our ability to invest, grow and compete. In practical terms, it equates to funding around 200 jobs, two aircraft stands, or five new security lanes. It is not a cost that can be absorbed; it must be covered, and trade-offs like this are unfortunately unavoidable.

“Like many across the hospitality and tourism sectors who have seen business rates soar, we have no choice but to pass part of this cost on to passengers.

“We had not planned to raise fees this year, but the absence of a transitional relief scheme – equivalent to that available in England and Wales – leaves us with no alternative.

“We have always accepted that, given our size, we should pay more, but the scale of this increase is simply unacceptable.”

Bosses previously wrote to the Convenor of the Lothian Valuation Joint Board, which sets non-domestic rates, as well as the First Minister and the Public Finance Minister, to outline their concerns.

Mr Dewar added: “We have made clear to both the Assessor and the Scottish Government that a system which produces such markedly different outcomes for comparable assets operating within the same national economy cannot credibly be described as fair, proportionate or fit for a modern Scotland. This systemic inconsistency lies at the heart of our concern.”

It comes just months after Glasgow and Aberdeen airports – both owned by AGS – increased their drop off fees.

It costs £7 for people to park for up to 15 minutes at both of the sites.

A Scottish Government spokesperson said: “The valuation of all non-domestic property is a matter for the Scottish Assessors who are independent of central and local government.
 
“The Scottish Government estimates Edinburgh Airport will, with Transitional Relief,  have a net non-domestic rates bill of around £8.1 million for 2026-27, compared to £5.4 million before revaluation.
 
“The Scottish Government’s Revaluation Transitional Relief protects those most affected at revaluation – including airports – and will cap increases in gross liabilities up to the next revaluation in 2029.”

It comes as a passenger claims they were ‘turned away’ on board

P&O Cruises is reminding passengers about a particular item of clothing that is ‘not allowed’ on board under specific circumstances. The cruise line issued the guidance in a recent social media post after a passenger claimed they were ‘turned away’.

On X, a user called Duncan wrote: “@Pandocruises describe ‘formal’. Turned away from one restaurant the other day wearing formal shorts, smart tailored shirt. Dye it showing sine ‘leg’. However, seen plenty of women wearing skirts much shorter than my shorts been welcomed in!”

P&O Cruises responded: “Hi Duncan, smart shorts are not permitted in certain restaurants on board. A suit with jacket and tie is required on formal nights in the main restaurant and other venues.”

On P&O Cruises’ website, there is extensive information regarding the cruise line’s dress code policy, reports the Liverpool Echo. It states: “While we encourage you to relax and enjoy your holiday, we do ask that you adhere to a smart casual dress code in our public areas and restaurants.”

In a key notice to passengers, P&O Cruises confirms that tailored shorts cannot be worn on Black Tie or Celebration Nights, with the exception of the buffet. It adds: “On evening casual nights tailored shorts can be wore in the buffet, The Beach House, and The Glass House, as well as 6th Street Diner, The Olive Grove and The Keel and Cow on Arvia and Iona.” Further guidance states: “Denim, including dark denim, isn’t allowed on Black Tie and Celebration Nights, except in venues with an Evening Casual dress code.”

For daytime wear, P&O Cruises states: “Feel free to wear your favourite holiday attire, such as shorts, T-shirts, and sundresses, or your typical winter clothing on one of our colder holidays. However, please remember to wear shoes when you’re not by the pool. We also ask that there is no pool wear in the ship’s lounges, inside bars, restaurants or reception.”

Regarding evening attire, the cruise operator noted: “Our dress code varies depending on the night. You can find details of each evening’s dress code in your daily Horizon found in your cabin, or on My P&O Cruises under the ‘Your Itinerary’ section before you sail.”

P&O Cruises operates two principal dress codes: ‘Evening Casual’ and ‘Black Tie’. Evening Casual calls for ‘smart casual attire’, encompassing trousers, smart dark denim, polo shirts, dresses, and skirts.

The Black Tie dress code is reserved for more formal occasions, where passengers are encouraged to “dress to impress”. The cruise line elaborates: “Gentlemen, a dinner jacket or tuxedo is ideal, but a dark suit and tie is also acceptable. Ladies, feel free to wear your favourite evening gown or cocktail dress.”

Passengers are also encouraged to adhere to the dress code for celebration nights, which P&O Cruises describes as special evenings on board where guests can enjoy a more formal dining experience and entertainment. “These events involve a higher level of dress code (black tie) and a more elaborate menu. It’s a chance to dress up, savour delicious food, and enjoy the ambience of a special occasion”, it says.

During celebration nights, most venues will operate a dress code, though some will permit a more relaxed attire for those who prefer it. Passengers can discover which venues are exempt from dress codes in their daily Horizon.

When visiting destinations on excursions, P&O Cruises advises comfortable walking shoes and clothing suited to the climate and culture of the places being visited. “Some cultures have specific dress codes, particularly for places of worship. Please respect local customs and dress modestly when visiting religious sites,” it adds.

For religious passengers, the cruise line confirms that customers are welcome to wear national or religious dress on board. “If you wear a headdress, depending on the amount of your face it covers, you may be asked to unveil for a security photo at check-in and when passing through security check points ashore and on board during your holiday”, it says.

However, certain items of national dress, such as ceremonial blades and swords, including Skean Dhus and Kirpans, are not allowed on board. Passengers can consult the list of prohibited items for further details.

P&O Cruises states that fancy dress, novelty clothing or outfits featuring any inappropriate or offensive language or imagery are banned on board. “We reserve the right to deny embarkation to guests who are inappropriately dressed”, the cruise line states. For further details regarding dress codes, click here.

For passengers who already know which ship they will be sailing on, the dress code for each dining venue on board can be found on the ship page by clicking ‘Dining’. View P&O Cruises ships here.

Popular budget airline is to cancel routes in 2026 after a row with officials

Ryanair has given bad news for passengers going to 12 destinations. The airline regularly keeps customers with bookings in the loop regarding travel updates and on its website has explained that the routes are being chopped.

It said that 12 routes are being cut – with the result that 700,000 seats are effectively being lost to air gtravel. The issue has arisen around its Thessaloniki base – meaning it’s closing for the three aircraft based there. It said: “This devastating loss in off-peak winter connectivity is the direct result of the hopelessly uncompetitive costs charged at the German-run Fraport Greece monopoly and Athens Airport.

“The Greek Govt. made the wise decision to reduce the Airport Development Fee (ADF) by 75% (from €12 to €3 per passenger) from November’24, which should have directly stimulated year-round connectivity and tourism across Greece. However, most Greek airports, particularly those run by Fraport Greece, refused to pass the tax cut onto passengers and instead have pocketed the tax cut for themselves. Since then, Fraport Greece have continued to increase charges, which are now +66% above their pre-Covid levels. Likewise, Athens Airport will hike charges this Winter.

“Consequently, Greek airports are no longer competitive in the off-peak shoulder and Winter months, when the tourism industry’s reliance on low-fare connectivity is most acute. Ryanair has therefore been left with no choice but to reallocate capacity to more competitive countries like Albania, regional Italy, and Sweden where airports have passed on the savings from Govt. tax reductions. “

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Ryanair said it presented an ambitious growth plan to the Greek government in what it said would grow traffic to 12m passengers per annum, base 10 additional aircraft and launch 50 new routes over the next 5 years. It said it would carry out the plan if airport charges were frozen and the 75% Airport Development Fee reduction is passed on to passengers at all airports.

Ryanair Chief Commercial Officer, Jason McGuinness said: “Ryanair regrets to announce the closure of our Thessaloniki base and reductions in Athens for Winter ‘26, resulting in the loss of 700,000 seats and 12 routes across Greece, as well as the suspension of operations at Chania and Heraklion during the off-peak months. These preventable traffic reductions are a direct result of the airports’ failure to pass through the ADF reduction, particularly in Thessaloniki where the Fraport Greece monopoly have hiked airport charges +66% since 2019.

“The removal of 3 based aircraft, 500,000 seats (-60% vs. Winter ‘25) and 10 routes from Thessaloniki for Winter ‘26 will be devastating for the city and region, as Ryanair provided 90% of international capacity to Thessaloniki last Winter. Unfortunately, there will now be less low-cost air fares for Thessaloniki’s citizens and visitors, and year-round tourism will be harmed as a result. These aircraft will be reallocated to Albania, regional Italy and Sweden, where airports have passed on their Govt’s aviation tax savings – resulting in more connectivity, tourism and jobs this Winter in those regions.

“There is an opportunity for Greece to secure significant year-round traffic growth however, this investment can only be realised once the German-run Fraport Greece monopoly fully passes through the Greek Govt.’s sensible tax cut from November’24 – allowing airlines such as Ryanair, to deliver the connectivity required to reduce Greece’s chronic seasonality.”

The cancelled routes:

• Thessaloniki to Berlin
• Thessaloniki to Chania
• Thessaloniki to Frankfurt-H
• Thessaloniki to Gothenburg
• Thessaloniki to Heraklion
• Thessaloniki to Niederrhein
• Thessaloniki to Poznan
• Thessaloniki to Stockholm
• Thessaloniki to Venice-T
• Thessaloniki to Zagreb
• Athens to Milan-M
• Chania to Paphos

Ryanair has also pulled its aircraft from Chania and Heraklion.

Fraport, which runs 14 airports in Greece said Ryanair’s decision is “exclusively related” to the airline’s commercial strategy and profitability considerations. “Any claims linking this decision to airport charges or the airport development fee imposed by the Greek state are entirely unfounded,” it adds. Fraport Greece has invested over €100 million (£86 million) to upgrade Thessaloniki, the statement added.

Meanwhile, Ryanair has announced the closure of its Berlin operating base and a 50% reduction in its winter schedule to the German capital, citing escalating aviation taxes in the country. The Irish budget airline confirmed that relocating seven aircraft to alternative hubs would see its Berlin passenger numbers drop from 4.5 million to 2.2 million annually.

Passengers were told to bring their own food and drinks on board after a fire caused a supply disruption

Jet2 has released a fresh update for passengers after many were informed that certain services would be unavailable on their flights. Earlier this week, it emerged that Jet2 had suspended food and drink services and in-flight retail for passengers on selected routes.

At the time, the airline stated it was dealing with an ‘operational issue’ that was ‘outside its control’. The disruption was reportedly triggered by a major supply chain disruption following a fire at Jet2‘s Retail Operations Centre in Middlewich.

The warehouse is reportedly responsible for stocking all catering carts. Consequently, the airline was forced to suspend all food, drink, and Jet2shop retail services on the affected flights.

This meant some passengers were unable to purchase snacks, soft drinks, alcohol, hot beverages, or duty-free items from the cabin trolley. Pre-booked meals were scrapped, and those who had paid in advance for a hot meal or snack deal did not receive their order.

In a fresh update, sent to the Liverpool Echo today (May 15), a Jet2 spokesperson said: “Due to an operational issue outside of our control, there was limited food and drink available to buy on board on Sunday, May 10. We are pleased to say that, since then, customers have been continuing to enjoy our award-winning flights and can choose from a wide selection of food and drink onboard.”

They added: “Our full in-flight retail and food and drink offering will be completely back to normal in the coming days.” Jet2 has also confirmed it is automatically processing refunds for all pre-booked catering back to the original payment method.

While the problem persisted, travellers were advised to bring their own food, drinks and snacks on board, after clearing airport security. However, passengers are prohibited from bringing hot coffee, tea, or hot food from the airport terminal onto the plane. A statement on the Jet2 website states: “You can’t bring hot food or hot drinks onboard our planes for safety reasons.”

At the time, many people turned to social media to find out more about the ‘operational issue’ and to alert fellow passengers. On X, one passenger with the username @BigDogStaff wrote: “@Jet2tweets just had an email and a text message to say there will be no food or drinks available for our five hour flight.”

Jet2 responded: “Hi there, we sincerely apologise for any inconvenience caused by our food and drink services and in-flight retail by unavailable on your flight. Sadly, this is due to an operational issue outside our control. (1/2).”

The airline went on to say: “You are welcome to bring snacks and soft drinks purchased in the terminal onboard with you, but for safety reasons, hot drinks cannot be brought on board. If you have any further questions, feel free to let us know. ^Ellie (2/2).” On the Facebook group, Jet2.Com and Jet2holidays Customer Service and Support, a user asked: “What is happening with no food or drink on Jet2 planes? Just had an email about no food or drink on the planes tomorrow, any idea what happening?”

In the comments, one person wrote: “Been on lots of posts – supply issues due to a fire in a warehouse apparently- just get something in the airport to take on board with you.” Another added: “Just arrived in Greece via Jet2, we pre-ordered hot food but got an email saying it was limited. There was no food, drinks, snacks, and no duty-free trolley, all we got was water.”

A third commented: “Someone I know is flying tomorrow, and they were told this evening that there would be no food, including pre-booked. Maybe it depends on the airport or route.”

In a separate Facebook post, another user warned: “Just a heads up. A friend who is travelling from Leeds tonight has received this. So it may be the same on the return journey.” They shared a screenshot of what appears to be a text message from Jet2.

The message reads: “Due to an operational issue outside of our control, there will be no food, drink or Jet2shop available to buy on board your flight. Unfortunately, this also means that any pre-booked food or drink items will not be available, and we will automatically arrange any refunds for these.

“You are welcome to bring snacks and soft drinks purchased in the terminal (after security) on the flight with you, but for safety reasons, hot drinks cannot be brought on board. We are very sorry for any disappointment this may cause.”

A separate Facebook post by UK travel agency Camel Travel states: “Heads up for those flying with Jet2 at the moment. A fire at Jet2’s Retail Operations Centre in Middlewich on Wednesday has impacted the availability of food and drinks on some flights.”

What seems to be a screenshot of an email sent by Jet2 is also featured. It states: “We will process the refund right away to the payment card used when you booked – but like all refunds these days, it could take three to five working days for the funds to reach you. We’re sorry if you don’t receive any pre-booked items. Our friendly Cabin Crew are looking forward to welcoming you on board and will ensure you have a lovely flight.”