passengers

Loyal British Airways customers should be aware that the UK’s flag carrier is making a change to its Avios loyalty points scheme that will come into force on November 24

British Airways passengers should put November 24 in their diaries, as the UK flag carrier is preparing to make a change that’ll impact repeat customers.

Avios is the loyalty scheme of more than 30 major airlines, including British Airways, Iberia and Aer Lingus. It allows you to earn points that you can then exchange for flights, although you still need to pay taxes and fees.

Last year, BA announced a change to the scheme that left some repeat customers fuming. The price of trips booked through the scheme went up.

An off-peak return trip in economy from London to New York bought through Avios used to cost 50,000 points and £100 fee, now it costs 55,000 and £120. Similar hikes were introduced across premium economy, business, and first class.

However, now the airline has announced another change that will be a little more welcome. British Airways Holidays is updating its Avios offering. Launching on 24 November 2026, members of The British Airways Club booking a holiday package with British Airways Holidays can collect six Avios for every £1 spent on the total package price.

Avios will be calculated on the full booking value and then divided equally between all travellers on the booking. Club members will be able to collect their individual share or choose to pool their Avios through a Household Account.

BA has said that the change will make “booking with British Airways Holidays even more rewarding”. It replaces the current approach, in which all customers collect Avios on the flight element of their holiday package and the lead passenger can also collect one bonus Avios for every £1 spent on the holiday package booking.

BA has shared an example of how the new system could be better for customers. Two people heading to Crete could see each traveller collect 11,316 Avios – enough for them to secure a one-way Reward Flight to Paris each, using 10,000 Avios, plus a £2.50 fee. Previously, the lead booker could have collected 5,462 Avios and the second traveller 1,690 Avios from just the flight element of the booking.

Andrew Flintham, managing director at British Airways Holidays, said: “For many people, a holiday is the ultimate reward, so we want booking one to feel rewarding too. For Avios collectors, that relationship should be symbiotic. A holiday should not only be somewhere they can spend their Avios; it should also help them build their balance towards whatever comes next. Our aim is to create a simpler and more compelling offer for our Club members. Whether those Avios help reduce the cost of another holiday, contribute towards a future flight or make an upgrade possible, it means the value of the holiday can continue long after customers return home.”

An ‘overpowering sewage smell’ was reported on board, along with flies seen around uncovered food. Passengers have been complaining about various stomach issues

A group of 12 passengers who fell seriously ill onboard a P&O ship are taking legal action after their dream Mediterranean cruise turned into a “nightmare” holiday from hell. The British passengers were struck down with gastric illness and flu-like symptoms while travelling around the Greek islands on the P&O Azura.

The holidaymakers, who paid up to £3,000 each, claim they encountered an “overpowering sewage smell” on board and raised concerns about hygiene in buffet restaurants where flies could reportedly be seen around uncovered food. Many were confined to their cabins during the eight-night voyage between May 28 and June 4 this year, while others were left hospitalised upon returning to the UK and some say they are still feeling the effects now.

The group, who had been celebrating a 60th birthday, have now instructed international injury lawyers to investigate their illnesses. Julie Stones, 53, from Bolton, was among those who says the cruise left her battling a catalogue of health problems.

She first became ill on June 2 with a sore throat and diarrhoea before her condition spiralled. She suffered vomiting, severe stomach pain, fever, headaches, dizziness, exhaustion, a persistent cough, and pain in her back and legs.

After returning home, she attended A&E, was diagnosed with a chest infection and later required further GP and hospital treatment. Julie, who has several underlying health conditions and uses a powered wheelchair, said she spent weeks largely confined to bed and relied on help from her husband and daughter.

Julie said: “This holiday was supposed to be a special celebration with friends and something I’d been looking forward to for months. Instead, it turned into a complete nightmare. It felt as though one thing after another kept going wrong and, as the holiday went on, I just got worse and worse.

“One thing that really stood out was the overpowering sewage smell near the Manhattan Bar. It was so noticeable that other passengers were commenting on it. I also had concerns about hygiene in the buffet areas. I remember seeing food left uncovered with flies around it and people entering the restaurant without sanitising their hands.

“Even after returning home, the symptoms didn’t go away. I’ve needed hospital treatment, GP appointments, and medication, but I’m still not back to normal. More than two months later, I’m still dealing with fatigue and headaches. I just want to understand what happened.”

Linda Chapman, from Bury, who was celebrating her 60th, also became seriously ill after developing symptoms on the final evening of the cruise. The mum and grandmother suffered chills, vomiting, breathlessness, wheezing, a sore throat, and a persistent cough.

Her condition worsened so badly after landing back in Manchester that she contacted NHS 111 and was taken to A&E, where she was prescribed antibiotics. Linda, who works as a housekeeper on an NHS stroke ward, was forced to take two weeks off work.

Linda said: “I remember being on the plane. The flight was only a few hours, but it felt like forever. People kept asking if I was okay and I must have looked as awful as I felt. I just kept telling myself that I’d be home soon and could finally go to bed.

“What I didn’t realise was that I’d end up spending weeks like that. In my view, hygiene onboard wasn’t up to scratch and the food often didn’t seem fresh at all, despite the cruise being very expensive. What did surprise me was just how ill I became. I was struggling to breathe and, combined with the stomach problems, I just couldn’t work out what was wrong with me. It was a very frightening and disorientating experience.”

Sharon Robinson, 51, from Wigan, was the first member of the group to fall ill. She initially believed she had a chest infection but later suffered stomach pain, nausea, diarrhoea, headaches, fever-like symptoms, and extreme fatigue.

Despite feeling unwell, Sharon tried to continue with the group’s planned celebrations but says she spent the rest of the cruise exhausted. Sharon said: “I’m unbelievably disappointed.

“Even though I felt awful, I kept trying to take part in as much as I could because I’d been looking forward to this cruise for a year. I was the first in our group to become ill, but after the first few days it felt as though everyone was dropping like flies.

“One thing that’s burned into my memory is the strong sewage smell onboard. It still makes me feel sick when I think about it. So many people in our group became unwell that it’s difficult not to have concerns about what caused it. I still feel very sad about the whole experience and I’m still suffering because of it.”

Jatinder Paul, the lawyer at Irwin Mitchell representing the passengers, said: “Cruise holidays should provide passengers with an opportunity to relax and enjoy their time away. However, they also involve large numbers of passengers sharing restaurants, bars and other facilities in confined space so robust hygiene measures are vital in helping to prevent illnesses from spreading.

“What’s particularly concerning for our clients is that so many from the same party became unwell, with several still having their lives affected by symptoms. Our clients understandably have questions about their illnesses and whether more should have been done to protect them.

“Nothing will make up for what they’ve been through, but we’re determined to provide them with the answers they deserve.”

P&O has been approached for comment.

Passengers were not happy after airline Ryanair poked fun at one type of passenger onboard their planes – encouraging them the ‘stop’ making a key mistake onboard

Ryanair has hit out at passengers who make one key mistake when traveling on one of their planes for a short haul flight. This follows the airline previously advising passengers to ‘please stop wearing’ jeans during flights.

When flying many people have three basic priorities, having a good seat, being as comfortable as possible while onboard, and spending as little money as possible. And while remaining seated in the same spot for extended periods can be decidedly uncomfortable, particularly when you’re short on legroom, people have started to take further steps to help pass time while onboard aeroplanes.

With cabin humidity on many commercial flights dropping below 20%, which is drier than a desert, many people opt to take facemasks, moisturiser and eye cream onboard in their hand luggage.

The thought behind the process it to prevent passenger’s skin from feeling tight, dull, or irritated upon arrival. Ryanair has established a reputation on social media, where they frequently poke fun at their own passengers, and jokingly threaten to introduce even more regulations and charges than they currently impose – such as extra legroom seats or late check-in fees.

What shouldn’t passengers do when on a short haul flight with Ryanair?

Nevertheless, Ryanair has now criticised travellers who insist on keeping their skin moisturised while onboard one of their aircrafts. Posting on their Facebook page, the airline issued a statement to their passengers.

They wrote: “Stop doing skincare onboard, it’s a 2-hour flight.” However, many passengers were furious with the airline and quickly flocked to the comment section to express their own views.

One person said: “Stop measuring my bag with a ruler like it’s national security, it’s a 2-hour flight.”

A second person added: “Please tell the cabin crew to put a smile on their face – It’s just a 2-hour flight.”

A third added: “Carry on like this and I’ll allow my husband to bring his foot file and use it on our trip over to UK on the November 5.”

A fourth said: “What are these bizarre Ryanair posts about?! You’d think their marketing team would manage social media in a more sophisticated way?!”

Others, however, commented on the post to express their own bugbears on short haul flights.

One person said: “Travel pillows for 1-2 hour flights still intrigue me more than skincare.”

A second added: “Skincare? I’ve actually seen a man clipping his nails! This should be strictly prohibited under financial sanctions!”

A third said: “Don’t start clapping before the plane has even landed!”

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Ryanair and Jet2 have similar policies

Passengers flying with certain airlines including Ryanair and Jet2 will need to produce an additional document in order to be allowed to board, according to the terms and conditions outlined on both carriers’ websites.

NHS guidelines state that most women can fly safely well into their pregnancy, providing they take the necessary precautions, such as securing adequate travel insurance. It is advised that travellers ensure their policy covers all potential eventualities, including pregnancy-related medical care during labour, premature birth, and the cost of amending the return journey date should labour occur.

While each airline has its own specific guidance, their policies concerning pregnant women flying at various stages are broadly similar. For example, beyond a certain point in their pregnancy, women travelling with Ryanair and Jet2 will be required to produce a medical document or face being refused boarding.

Ryanair

Ryanair’s guidance states that “you may fly up to 28 weeks of pregnancy” and once a pregnancy reaches week 28 “you will need to carry a completed ‘fit to fly’ letter from your doctor/midwife”. Further details on its website add: “If you have a single pregnancy, travel is not permitted beyond the end of the 36th week of your pregnancy; For a twin/triplet pregnancy, a ‘fit to fly’ letter is required between 28-32 weeks, and travel is not permitted beyond the end of the 32nd week of pregnancy.

“If you have any doubts about your suitability to fly or if you have had any complications while pregnant, please consult your doctor before booking your flights.”

Jet2

Jet2’s policy echoes this, and reads: “We are not able to carry expectant mothers after: the end of the 35th week of pregnancy in the case of a single pregnancy; or – the end of the 33rd week of pregnancy in the case of multiple pregnancies (for example twins).

“After the end of the 27th week of pregnancy, expectant mothers must provide us with a doctor’s certificate confirming their stage of pregnancy and that they are fit to fly, failing which we reserve the right to refuse carriage. This certificate needs to be dated within 7 days of the outbound date of travel and 16 days of the inbound date of travel.”

easyJet

easyJet’s guidance is comparable, noting “you are able to travel until quite late into your pregnancy” while adding: “If you have experienced any complications during your pregnancy, you should consult your medical practitioner before flying with us.

“You can travel up to the end of the 35th week for single pregnancies. If you are expecting more than one baby you can travel up to the end of the 32nd week”.

Expectant mothers wishing to travel with an infant on their lap are permitted to do so.

A MAJOR UK airport has announced a £2 billion ‘Master Plan’ that it hopes will land 30million passengers a year.

The expansion will create 50,000 jobs, including 3,800 on site.

Birmingham Airport‘s 15-year plan makes the best of its existing runway with major upgrades to passenger facilities.

It currently has around 13 million passengers travelling through it a year, so the 2041 goal of 30 million annual passengers is more than double.

As early as next year, flyers will see improved baggage facilities, additional aircraft stands and better public transport access.

The terminal area is a main fixture of the expansion, and is set to become 60% larger.

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Parking will be vastly improved, too – in the first five years there will be two new car parking areas for flyers.

Nick Barton, Chief Executive Officer at Birmingham Airport Limited, said: “The £2bn proposed investment is unprecedented at Birmingham Airport and will take our airport close to 30m passengers.

“This level of ambition sends a strong signal of support and confidence in our airport and wider region.”

Birmingham Airport has assured local residents that in 2041, the noise impact will be similar to how it is today because of quieter aircraft.

They have also said they will be net zero by 2033; they list energy efficiency, alternative fuels and renewable electricity as a few reasons why.

The West Midlands Mayor, Richard Parker, said: “It’s set to bring thousands of new jobs, better international links, and unlock vital backing for local businesses and supply chains.

“This consultation gives local people and business owners a chance to have their say and help shape the airport’s expansion so that it brings lasting benefits for our communities.”

EasyJet chief executive Kenton Jarvis announced that the airline is removing a further 600,000 to 700,000 seats from its winter schedule, on top of 700,000 that have already been cancelled

EasyJet is cutting thousands of flights this winter, with customers urged to check one date before their flight is due to depart.

EasyJet chief executive Kenton Jarvis told reporters in Brussels on 8 October that the airline is removing a further 600,000 to 700,000 seats from its winter schedule because of elevated fuel costs. This comes after it announced around 700,000 seats would be removed earlier this year, bringing the total reduction to between 1.3 million and 1.4 million seats.

EasyJet CEO Kenton Jarvis told the FT: “People are taking capacity out, we see that across all competitors,” adding that was “no surprise” given fuel costs. However, he admitted that the high cost of fuel had not been expected. “I honestly think it’s been quite a surprise for the industry that fuel has stayed as high as it is,” he said.

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Jet fuel costs have doubled following the start of the Iran conflict, which led to the closure of the Strait of Hormuz. Although prices have started to fall, they remain far higher than airlines expected when the war began.

EasyJet passengers have been urged to check their tickets for one date. If your booking is cancelled, you may not get paid compensation. Whether you do or not depends on your flight date, when you were notified of the cancellation, the reason recorded for that particular cancellation and the timings of the replacement journey.

Under the law UK261, passengers notified between seven and 14 days before departure are entitled to compensation unless the replacement leaves no more than two hours earlier and arrives less than four hours later . Passengers notified fewer than seven days before departure are entitled to compensation, unless the replacement leaves no more than one hour earlier and arrives less than two hours later.

Compensation ranges from £220 to £520 depending on the distance, unless easyJet proves that extraordinary circumstances caused the cancellation. It is unlikely that they will be able to in this instance. Passengers notified at least 14 days before departure are not entitled to fixed compensation, although their refund or rerouting rights remain fully intact.

Refund and rerouting rights apply separately. Passengers who still need to travel should therefore compare the proposed replacement before accepting a refund. If another airline can reach the destination significantly sooner, the CAA says the passenger may have the right to be rerouted on that alternative service.

An easyJet spokesperson said: “Like all airlines, we review our schedule on an ongoing basis and sometimes make some changes. The changes to our winter flying represent a tiny proportion of our flying programme. We make any changes in advance and typically choose multi-daily frequency flights so customers can easily move to an alternative flight.”

The airline originally released more than 25 million seats across almost 138,000 flights between 19 October and 31 January, giving an average of approximately 181 seats per flight. On that basis, the latest reduction is equivalent to roughly 3,300 to 3,900 one-way flights, with the total winter cuts equivalent to approximately 7,200 to 7,700 one-way flights.

These are capacity estimates, not confirmed cancellation numbers. EasyJet has not published the affected routes, the proportion involving UK services or how many removed seats had already been sold. The airline has said it makes changes in advance and typically targets routes with several daily services so passengers can be transferred to another flight.

Anton Radchenko, aviation expert and CEO of AirAdvisor , said: “Airlines commonly describe these decisions as capacity management, but passenger-rights law examines the individual booking. If a flight was sold and subsequently withdrawn, the airline should be able to show when the passenger was informed, the specific reason that service was removed and what comparable rerouting was offered; a general reference to higher fuel costs would not, by itself, establish extraordinary circumstances.

“The most revealing cases will be passengers transferred between services on a route that operates several times a day. Moving someone from a morning flight to an evening departure may appear to be a straightforward consolidation. Still, the resulting arrival time can change the compensation position, and the existence of a substantially earlier flight with another carrier may determine whether the rerouting offered genuinely met the earliest-opportunity requirement.”

“Passengers affected by a schedule change should retain the original itinerary, the timestamped cancellation email and every replacement option offered. Those three records will be considerably more important to an individual claim than the airline’s overall capacity figure.”

Many of us own one of these common colours for a suitcase but it is worth following simple advice that will stop any problems from arising

Ryanair continues to grow, with the airline carrying a record 208.4 million passengers in its latest full financial year – a four per cent increase on the previous year. However, the budget airline has also been cutting back at some European airports, with Ryanair withdrawing or reducing flights in certain locations.

The airline has pointed to factors including aviation taxes and airport charges. Despite this, the UK remains a key part of Ryanair’s expansion plans.

Its winter 2026 schedule includes 435 routes, with three new services from London Stansted and a new route between London Luton and Venice. A further 18 new routes have also been added from other UK airports.

As Brits gear up to the October half term holidays and winter, Ryanair has issued a warning to passengers who typically fly with black, navy or grey suitcases, urging them to ‘change’ their luggage to avoid any confusion when they land.

The budget carrier advised travellers to make their checked-in bags more distinctive on the carousel given the prevalence of these colours.

What Ryanair says

As reports the Express, Ryanair said: “Make it easier to spot your checked-in luggage on the carousel, especially if your luggage is black, navy or grey (like 99.9 percent of the population). Add a colourful luggage tag or ribbon to the handle so that there’s no confusion on arrival.”

Ryanair also recommends passengers create copies of their passport, driving licence, and/or ID card and email them to themselves.

It’s also suggested to photograph these documents and store them on your phone for offline access at your destination,

The well-known budget carrier transports an impressive 52 million passengers to and from the UK annually with its fleet of 107 UK-based aircraft.

In June, Ryanair experienced a spike in passenger numbers with 19.3 million people opting to fly with them across one of their 106,000 flights. This marked the first occasion the airline transported more than 19 million travellers and an 11 per cent rise compared to June 2023.

The airline also pulled out all the stops for England fans during the Three Lions’ Euro 2024 run, laying on over 1,500 extra seats to and from Berlin for the cup final.

On a separate note, if you’re on the hunt for stylish cabin bags and suitcases, Antler is well worth a look. Their Iconic Stripe Case, retailing at £175, is available in seven gorgeous colours, including mist blue.

In most cases the amount received is £350 per passenger

Passengers who have travelled with Ryanair, easyJet, Jet2 and other carriers should check whether they are owed payouts worth hundreds of pounds. A single quick check could land you around £350 per person.

Jetting off on holiday is an exhilarating experience, but it’s not without its headaches. From packing and checking in to rounding up everyone’s passports, there’s no shortage of tasks to tick off. And the last thing you need is a delayed flight on top of all this.

Many flights suffer only minor delays, and pilots can often claw back some time once airborne. But if your flight is “significantly” delayed, you could be in line for compensation.

In a video on its website, the UK Civil Aviation Authority explains: “If you’re flying from a UK airport or coming back on a UK airline and are significantly delayed, your airline must look after you with food, drink, a way to communicate, such as access to a phone or email, and if you’re delayed overnight, a hotel and transport.

“This applies after two hours for short flights, three hours for medium distances, and four hours for long haul. If you can’t get help, remember to keep those receipts for any reasonable costs and claim them back later.

“If your flight arrives at the gate more than three hours late, you might get compensation from £220 for short flights up to £520 for long haul.”

Compensation is set at £220 per passenger for journeys up to 1,500km, and £350 per passenger for flights spanning 1,500-3,500km, when delays exceed three hours. For destinations beyond 3,500km, passengers receive £260 each for delays of 3-4 hours, rising to £520 per passenger if the hold-up stretches past four hours.

The majority of popular UK traveller routes on Ryanair, easyJet and Jet2 typically fall within the 1,500-3,500km bracket, meaning the £350 per passenger threshold applies. That said, these regulations don’t cover circumstances beyond the airline’s control, such as severe weather conditions.

ANDY Burnham is set to nationalise Avanti West Coast next year as Labour pledges to start “delivering for passengers”.

The Government will take control of the private operator from March 7 as the PM said passengers had been failed “time and time again”.

An extra £10million is set to be invested in power and signalling maintenance in addition to £840million earmarked for infrastructure on the West Coast Main Line, reports ITV.

The government hopes timetable changes will also improve services for passengers as well as boosted WiFi connectivity.

It was also announced that Euston station in London will receive a £50million upgrade.

Transport Secretary, Heidi Alexander said: “For years, we’ve heard stories of Avanti underperforming, with passengers left paying the price. Enough is enough.

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“That is why we will bring Avanti into public ownership at the earliest opportunity, in March next year.

“This Labour Government is committed to putting essential services back in public hands, connecting people to opportunity and delivering growth in every postcode and this move reflects that commitment.

“We will also introduce a comprehensive improvement plan, focused on delivering for passengers, not shareholders.”

Avanti West Coast’s contract is due to come to an end on March 7, 2027.

That will leave East Midlands Railway and Cross Country as the only train operators yet to be nationalised.

Prime Minister Andy Burnham blasted Avanti, saying they had failed passengers “time and time again”.

In a post on X he said: “We’re putting essential services back in public hands and building a railway that actually works for the people who use it.”

It comes as Avanti West Coast recorded the highest number of cancellations in the UK this summer, according to analysis by The Times.

That is double the national average as they made 1.4million delay repay claims in the year to March – around a million more than in 2019, according to the outlet.

Andy Mellors, managing director at Avanti West Coast, said: “We’re proud of what we’ve achieved over the last six years – from refurbishing our Pendolino fleet and introducing our new Evero trains to running more services than ever before.

“Together, these improvements have given customers greater choice, more capacity and better connectivity, while we’ve continued to innovate to shape the future of the West Coast and wider rail industry.

“Over the coming months, we’ll work closely with the government to ensure a seamless transition into public ownership while remaining focused on delivering for our customers and communities.”

The Sun reported earlier this month how Avanti had cut back hundreds of its journeys in the run-up to Christmas.

A reduced timetable will also continue between Christmas and the new year due to engineering works, with the scheduled change aiming to “save taxpayers money“.