passengers

Many of us own one of these common colours for a suitcase but it is worth following simple advice that will stop any problems from arising

Ryanair continues to grow, with the airline carrying a record 208.4 million passengers in its latest full financial year – a four per cent increase on the previous year. However, the budget airline has also been cutting back at some European airports, with Ryanair withdrawing or reducing flights in certain locations.

The airline has pointed to factors including aviation taxes and airport charges. Despite this, the UK remains a key part of Ryanair’s expansion plans.

Its winter 2026 schedule includes 435 routes, with three new services from London Stansted and a new route between London Luton and Venice. A further 18 new routes have also been added from other UK airports.

As Brits gear up to the October half term holidays and winter, Ryanair has issued a warning to passengers who typically fly with black, navy or grey suitcases, urging them to ‘change’ their luggage to avoid any confusion when they land.

The budget carrier advised travellers to make their checked-in bags more distinctive on the carousel given the prevalence of these colours.

What Ryanair says

As reports the Express, Ryanair said: “Make it easier to spot your checked-in luggage on the carousel, especially if your luggage is black, navy or grey (like 99.9 percent of the population). Add a colourful luggage tag or ribbon to the handle so that there’s no confusion on arrival.”

Ryanair also recommends passengers create copies of their passport, driving licence, and/or ID card and email them to themselves.

It’s also suggested to photograph these documents and store them on your phone for offline access at your destination,

The well-known budget carrier transports an impressive 52 million passengers to and from the UK annually with its fleet of 107 UK-based aircraft.

In June, Ryanair experienced a spike in passenger numbers with 19.3 million people opting to fly with them across one of their 106,000 flights. This marked the first occasion the airline transported more than 19 million travellers and an 11 per cent rise compared to June 2023.

The airline also pulled out all the stops for England fans during the Three Lions’ Euro 2024 run, laying on over 1,500 extra seats to and from Berlin for the cup final.

On a separate note, if you’re on the hunt for stylish cabin bags and suitcases, Antler is well worth a look. Their Iconic Stripe Case, retailing at £175, is available in seven gorgeous colours, including mist blue.

In most cases the amount received is £350 per passenger

Passengers who have travelled with Ryanair, easyJet, Jet2 and other carriers should check whether they are owed payouts worth hundreds of pounds. A single quick check could land you around £350 per person.

Jetting off on holiday is an exhilarating experience, but it’s not without its headaches. From packing and checking in to rounding up everyone’s passports, there’s no shortage of tasks to tick off. And the last thing you need is a delayed flight on top of all this.

Many flights suffer only minor delays, and pilots can often claw back some time once airborne. But if your flight is “significantly” delayed, you could be in line for compensation.

In a video on its website, the UK Civil Aviation Authority explains: “If you’re flying from a UK airport or coming back on a UK airline and are significantly delayed, your airline must look after you with food, drink, a way to communicate, such as access to a phone or email, and if you’re delayed overnight, a hotel and transport.

“This applies after two hours for short flights, three hours for medium distances, and four hours for long haul. If you can’t get help, remember to keep those receipts for any reasonable costs and claim them back later.

“If your flight arrives at the gate more than three hours late, you might get compensation from £220 for short flights up to £520 for long haul.”

Compensation is set at £220 per passenger for journeys up to 1,500km, and £350 per passenger for flights spanning 1,500-3,500km, when delays exceed three hours. For destinations beyond 3,500km, passengers receive £260 each for delays of 3-4 hours, rising to £520 per passenger if the hold-up stretches past four hours.

The majority of popular UK traveller routes on Ryanair, easyJet and Jet2 typically fall within the 1,500-3,500km bracket, meaning the £350 per passenger threshold applies. That said, these regulations don’t cover circumstances beyond the airline’s control, such as severe weather conditions.

ANDY Burnham is set to nationalise Avanti West Coast next year as Labour pledges to start “delivering for passengers”.

The Government will take control of the private operator from March 7 as the PM said passengers had been failed “time and time again”.

An extra £10million is set to be invested in power and signalling maintenance in addition to £840million earmarked for infrastructure on the West Coast Main Line, reports ITV.

The government hopes timetable changes will also improve services for passengers as well as boosted WiFi connectivity.

It was also announced that Euston station in London will receive a £50million upgrade.

Transport Secretary, Heidi Alexander said: “For years, we’ve heard stories of Avanti underperforming, with passengers left paying the price. Enough is enough.

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“That is why we will bring Avanti into public ownership at the earliest opportunity, in March next year.

“This Labour Government is committed to putting essential services back in public hands, connecting people to opportunity and delivering growth in every postcode and this move reflects that commitment.

“We will also introduce a comprehensive improvement plan, focused on delivering for passengers, not shareholders.”

Avanti West Coast’s contract is due to come to an end on March 7, 2027.

That will leave East Midlands Railway and Cross Country as the only train operators yet to be nationalised.

Prime Minister Andy Burnham blasted Avanti, saying they had failed passengers “time and time again”.

In a post on X he said: “We’re putting essential services back in public hands and building a railway that actually works for the people who use it.”

It comes as Avanti West Coast recorded the highest number of cancellations in the UK this summer, according to analysis by The Times.

That is double the national average as they made 1.4million delay repay claims in the year to March – around a million more than in 2019, according to the outlet.

Andy Mellors, managing director at Avanti West Coast, said: “We’re proud of what we’ve achieved over the last six years – from refurbishing our Pendolino fleet and introducing our new Evero trains to running more services than ever before.

“Together, these improvements have given customers greater choice, more capacity and better connectivity, while we’ve continued to innovate to shape the future of the West Coast and wider rail industry.

“Over the coming months, we’ll work closely with the government to ensure a seamless transition into public ownership while remaining focused on delivering for our customers and communities.”

The Sun reported earlier this month how Avanti had cut back hundreds of its journeys in the run-up to Christmas.

A reduced timetable will also continue between Christmas and the new year due to engineering works, with the scheduled change aiming to “save taxpayers money“.

Against the tidal wave of public opposition to those who go barefoot on a plane, there is a countercultural force of people determined to get up in the sky, unencumbered by socks

They may be the most maligned group in modern society – the barefoot passenger.

There is something about a naked, sock-free foot at 30,000 feet that unifies the public in its fury and disgust in a way rarely seen in the 21st-century world of social media polarisation. And every now and again, there’s a particularly egregious case that captures the attention.

Back in October last year, Boston-based artist Ashley Eisenman filmed a man behind her propping his bare foot into the gap beside her seat for the entire hour-long flight, leaving them mere centimeters from her defenseless arm. “He 1000% should be on the no-fly list ASAP,” she wrote after the traumatic incident.

If a one-hour flight from Reno to San Francisco is bad, then a nine-hour journey from Zurich to New York is the stuff of flakey-skinned, wiggly-toed nightmares. That is what happened to Reddit user u/sarahfayejay, who posted an alarming photo with the caption: “I have a 9-hour flight ahead of me.”

And it’s not an issue that inflicts only those in economy. The alarming Instagram page Passenger Shaming shared a video of a woman lying on her back in first class, with both her bare feet resting against the plane’s wall.

OPINION

While you might assume that the dislike of this practice was universal and a given, Expedia decided to check. In a 2018 survey of 18,000 travellers it found that more than 90% said it’s never okay to go barefoot on a plane, while a later 2023 Kayak-led piece of peer reviewing found that 76% of travellers “prefer their vision free of toes” on a flight.

Against this tidal wave of public opposition, there is a countercultural force of people determined to get up in the sky, unencumbered by socks.

After the aircraft touched down in Birmingham, airport police boarded the plane and escorted the four adults off

A group of adults were escorted off an easyJet flight by police after allegedly vaping throughout the five-hour journey. Passenger Annalise Galstaun captured the moment four adults were removed from the plane by airport police after it landed at Birmingham Airport.

Annalise was travelling from Larnaka International Airport in Cyprus to Birmingham on the evening of September 16 when the incident unfolded. Sitting just two rows behind the group, she said she saw EasyJet cabin crew warn them multiple times to stop vaping during the flight.

But despite the repeated warnings, Annalise claimed the passengers continued to vape discreetly, hiding the devices behind their legs while sitting in their seats.

After the aircraft touched down in Birmingham, airport police boarded the plane and escorted the four adults off, causing a 25-minute delay on the tarmac.

Annalise said: “They were warned a few times by EasyJet staff but continued to vape on the sly throughout the journey, hiding the vapes behind their legs on the seat.

“I felt quite annoyed as we were delayed around 20/25 mins grounded on the floor waiting for them to be escorted.

“There were children on board crying as it was about 11pm and we were just stuck on the tarmac.”

EasyJet said in a statement: “Flight EZY6610 from Larnaca to Birmingham on 16 September was met by police on arrival due to a group of passengers behaving disruptively onboard.

“Our cabin crew are trained to assess all situations and to act quickly and appropriately to ensure that the safety of the flight and other customers is not compromised at any time.

“We take these incidents seriously and do not tolerate disruptive behaviour onboard.

“The safety and wellbeing of our customers and crew is always easyJet’s highest priority.”

MAJOR railway lines are closed due to a gas leak leaving commuters stranded in rush hour – with the disruption expected to last all day.

Passengers are urged not to travel between Reading and Swindon as engineers frantically attempt to fix the issue, while other routes are seeing significant delays.

The gas leak close to railway land at Didcot Parkway in South Oxfordshire is expected to cause severe disruption throughout Wednesday.

The Reading-Didcot section of the route is the gateway from Paddington towards Swindon, Bristol, Bath, South Wales, Cheltenham and other parts of the West Country.

Diversions are in place but Great Western Rail is cancelling some services outright because trains can’t get through Reading-Didcot.

A total of 72 services to and from Didcot are cancelled, while 39 have been axed at Oxford and 45 at Reading.

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One social media user posted a photo from Swindon showing trains to Paddington cancelled at 6am.

They wrote: “Apparently there’s been a gas leak around Didcot Parkway so they’ve cancelled most of the services, and no replacement bus services running either.

“The staff at Swindon reckon this will last all day and probably tomorrow.”

Another person responded: “Absolutely ridiculous… not good enough.”

GWR is running roughly one train an hour Paddington-Bath/Bristol via a diversionary route – a fraction of the normal capacity.

It has warned only to travel if absolutely necessary.

Replacement buses are running between Swindon, Didcot and Reading but Network Rail says capacity won’t be enough for everyone.

CrossCountry is also telling passengers not to travel between Reading and Oxford – with one person responding to the company’s X post with: “Thanks for ruining my whole day.”

Network Rail said: “Engineers from gas distribution company SGN are on site working to rectify the problem as quickly and safely as possible.

“Network Rail and train operators are working together to manage the impact on passengers, but normal services cannot operate until the leak has been repaired because the railway falls within the safety exclusion zone.

“Severe disruption is expected to long-distance services that would usually travel through Didcot, and passengers are being warned that trains able to run either side of the affected area will be extremely busy.

“GWR will continue to operate as many trains as possible either side of the incident.”

GWR expects to be able to operate services between:

• Reading and London Paddington
• Swindon and Cheltenham Spa
• Swindon and Chippenham/Bath/Bristol
• South Wales to Bristol Temple Meads
• Worcester and Oxford
• An hourly service between London Paddington and Bath/Bristol via an alternative, diversionary route
• Oxford and Didcot
• An hourly service Bristol Temple Meads and Didcot
• Usual timetabled services that do not run between Reading and Didcot
• A limited bus replacement service will operate between Swindon, Didcot and Reading

MORE flights are being cancelled at a major airport in Europe due to continued strike action.

Charleroi Airport in Brussels is expecting to cancel around 34 flights today with a further 21 flights set to be rescheduled.

So far, 16 departures have already been cancelled including one to the UK.

Around 20 arrivals have also been cancelled including one from the UK.

It comes as the air traffic controllers have been carrying out strike action since September 16 regarding the management of night-shift bonuses.

The unions for the air traffic controllers have warned that strike action could continue until October 10.

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Strike action takes place during every night shift from 10pm to 8am the following morning.

Since the strike began, around 160 flights have been cancelled.

Last week, Ryanair confirmed that it had cancelled at least 30 flights so far.

The budget airline flies to the airport from Newcastle, Manchester and Edinburgh.

So far one flight to the UK has been cancelled today, which is to Manchester with Ryanair at 7:40pm.

The airport said in a statement: “We are monitoring the situation very closely and sharing verified general information through our official channels.

“For information regarding your specific flight, we encourage you to regularly check the communications from your airline.

“We share our passengers’ frustration and hope that the social conflict at Skeyes will be resolved quickly.”

A EUROPEAN airline that carries thousands of British passengers every week has filed for bankruptcy.

The travel company organises flights to the Baltic region from both London Gatwick and Aberdeen airport.

The national airline of Latvia, airBaltic, has had its bankruptcy protection approved in a move that hopes to cut mounting costs.

Around 4,000 British passengers fly on AirBaltic flights weekly, with the airline operating direct flights between London Gatwick and Riga, along with seasonal twice-weekly routes from Aberdeen to the capital.

The voluntary decision saw the carrier file for Chapter 11 bankruptcy protection in the United States, later securing $405million in financial commitments from various financial groups.

Despite the filing, experts have warned passengers not to interpret bankruptcy as cancellation and to wait before considering changing bookings.

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Anton Radchenko, CEO of AirAdvisor, said: “Cancelling voluntarily could leave the passenger subject to the ticket’s normal restrictions, whereas waiting for the airline’s decision preserves their statutory rights if the service is later changed or cancelled.”

AirBaltic has confirmed that operations would continue as usual during the bankruptcy process, which is expected to finish by June 2027.

This includes scheduled flights, ticket sales, reservations and customer service, with all existing tickets, vouchers and credits remaining valid.

AirBaltic flies to over 70 destinations around the Baltics, including Europe, North Africa and the Middle East out of its main hub in Riga, Latvia.

The carrier is majority-owned by the Latvian government and has agreements with major international airlines such as Air France, KLM and Delta Airlines.

It currently operates a fleet of 54 aircraft, but announced a business plan in August to reduce its fleet to 36 planes to improve its financial stability.

POWER banks are an essential when it comes to travel – but there are strict rules in place for them.

Most know the main ones – like it cannot be used inflight – but here’s one some of you might not know about which could see it taken off you before boarding.

Most airlines allow power banks up to 100Wh without special approval onboard.

But anything over that, without the say-so from the airline, and they could be confiscated for being too big and some countries being particularly strict.

The Wh – which translates to watt-hours – should be printed on the label of your power bank and if travelling on most planes it needs to be under 100Wh or less.

In places like China and Japan, some passengers have had their large power banks taken off them.

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Someone on Reddit explained: “Accidentally brought a power bank that was larger than 100 watt-hour on my international trip.

“It passed US TSA as under 100, clocked 106 and 136 watt-hour in two airports in China and refused on board as over 180Wh at Guangzhou International Airport.”

Rules are strict in Japan too with Japan Airlines currently allowing two power banks with 160Wh or less in hand luggage – but that is going down to 100Wh from January 2027.

A lot have warned that the label with the Wh must be clear or risk it being taken off you as well.

Someone else said: “It is the label that matters and if you have old ones that is too faint, it is almost foregone conclusion that it will be taken.

“Friends encountered in Korea and China recently where their older power banks were taken as it wasn’t clear enough.”

For those travelling to China, there is another requirement and this is that all power banks must be marked clearly with the mark ‘CCC’.

The 3C mark is a China Compulsory Certification and the power banks must also be 100Wh or under for all flights.

Any power banks over 160Wh require airline approval – and anything over that is banned.

Most airlines will also only allow one power bank onboard – but check prior to flying as some do allow two.

Power banks must be stored in hand luggage during a flight but not used while in the air as the lithium battery inside is a fire risk – and storing them in the wrong way can cause huge disruption.

In May of this year, an easyJet flight travelling from Egypt to the UK was forced to divert to Rome after a passenger revealed they had left a phone connected and charging via a power bank in their checked luggage

In July last year, a power bank caught fire on a Bangkok Airways flight from Samui to Hong Kong.

TRAVEL chaos caused by a major tech outage across all UK airports earlier this week has left thousands stranded – with many left out of pocket when booking back up flights and hotels.

An Air Traffic Control failure in the UK on Tuesday saw thousands of flights cancelled, resulting in travel chaos across the globe.

Many have since been asking if they can claim compensation back, with flights both delayed and cancelled for days.

However, as the NATS issue was classed as an “extraordinary circumstance” travellers are not entitled to cash compensation.

The maximum compensation you can get is for long-haul flights which are delayed four hours or more, which would be £520.

This is only for when the problems are the caused by the airline, directly, however.

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Lisa Minot, Head of Travel said: “Airlines are only required to give you compensation if the delay or cancellation is the airline’s fault, as in a technical failure on a plane or issues with crew.

“In this situation, where ATC is the reason for the chaos, there is unfortunately no compensation due.”

Yet, airlines do have a duty of care, so you can recoup some of your costs.

When affected by flight delays, airlines must provide travellers with food and drink as well as accommodation.

‘Care’ you should receive includes food and drink, two phone calls, accommodation and transport between the airport and where you are staying.

Usually, an airline will provide you with a voucher to get food or drink, however if a voucher isn’t provided, make sure you keep your receipts to claim back expenses incurred.

While an airline might automatically book your accommodation when your flight is delayed or cancelled, sometimes you might be asked to book it yourself via its website or a dedicated app.

Although, it is advised to always ask airport staff before booking a hotel yourself.

If you pay for your own hotel, you must make sure to keep all your receipts so you can claim back your costs.

Airlines will cover a hotel with a reasonable price though, so don’t go booking a five-star stay.

Then head to your airline’s website and find their expenses claims page and fill out the form with the relevant details.

The CAA also recommends asking for an itemised receipt to show what you purchased and how much was spent on each thing.

Lisa added: “Check your insurance policy to see if you have any redress if you have incurred additional costs like missing a concert or unable to pick up car hire. You may be able to claim for that.

“Generally for delays, if an airline looks after you or provides you with food and drink or hotels, you cannot claim for the same costs against your travel insurance.”

“You’ve left everyone here stranded. You could’ve cancelled this flight hours ago which would’ve given many vulnerable people here half a chance,” one passenger wrote on X

British Airways has been accused of leaving passengers stranded in Italy after thousands of flights were cancelled across the UK.

Tens of thousands of people were impacted on Tuesday after a technical issue by National Air Traffic Services (Nats) grounded flights.

Among the carriers affected by the air traffic control issue was British Airways (BA) – with a number of passengers taking to social media to complain about the situation.

Among them was Simon Weeks, who said he, along with others, had been left stranded in Italy for hours without any update from the airline.

Sharing a letter he received from BA late in the evening, the Brit claimed “all hotels” in the port city of Brindisi were now “fully booked”.

He added: “You’ve left everyone here stranded. You could’ve cancelled this flight hours ago which would’ve given many vulnerable people here half a chance.”

BA said it was forced to cancel or divert more than 100 flights on Tuesday, which had impacted “tens of thousands of customers”.

Passengers received a letter from the carrier apologising for the inconvenience, but were left to find a place to sleep themselves.

The statement read: “We’re sorry that your flight has been delayed overnight… We don’t underestimate the inconvenience this will cause.”

It continued: “We’re sorry, but we’re unable to provide you with accommodation, and you need to make your own arrangements.”

“You can submit a claim to us with your receipts and we will reimburse reasonable accommodation costs.”

The disruptions, expected to continue into Wednesday, impacted travel at airports including Heathrow, Gatwick, Manchester and Stansted.

Transport Secretary Heidi Alexander is set to speak with Nats’ chief executive officer Martin Rolfe on Wednesday before she addresses MPs in the Commons for the second reading of the Civil Aviation Bill.

Rolfe has said he “always accept(s) full responsibility” when asked if he was considering his position after the incident.

He told Sky News: “I am the CEO of a piece of critical infrastructure, so it is my job to take responsibility for that.

“What I absolutely take responsibility for is keeping people safe and delivering the best service we possibly can on a day like today.

“You will understand my focus is entirely about how we actually resolve this issue, get things back to normal, help our airlines, our airport customers and the travelling public.”

ALL departing flights from UK airports including both Heathrow and Gatwick are majorly disrupted due to an “air traffic control failure”.

Thousands of passengers have been stranded across the country as flights are grounded.

The country’s air traffic control service NATS has a “technical issue” causing widespread chaos for departing flights.

Planes arriving into airports are not impacted.

A Heathrow spokesperson said: “The air traffic control service NATS is experiencing a technical issue which is affecting departing flights at UK airports.

“Arriving flights are not currently impacted.

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“We are supporting our local NATS team in their efforts to resolve the issue as quickly as possible.

“We will provide updated information when we have it.

“We apologise to those disrupted and advise passengers to check with their airline for the latest flight information.

“This is affecting all UK airports, not just Heathrow and Gatwick.”

Fuming passengers told The Sun they’re stuck abroad because their flights are unable to leave over the issue in the UK, and have been warned they may have to get hotels for the night.

A National Air Traffic Services spokesperson said in a statement: “We are investigating a technical issue which is causing some disruption to flight departures.

“Our engineers are on site and we will provide an update as soon as we can.

“We apologise for the delay this will cause to journeys, passengers should check with their airline on the status of their flight.”

Are you affected? Email emily.davies@thesun.co.uk

It said in an update: “We have identified that the issue was in our flight processing system. Our engineers are on site and working urgently to resume normal operations as quickly as possible. 

“We recognise the ongoing disruption to travel, for which we sincerely apologise. Flights are still departing and airspace is open, but recovery will take some time.

“We will provide further updates as soon as possible. Passengers should check the status of their flight with their airline.

“We will provide further updates as soon as we have confirmed information, at http://www.nats.aero and on X at @NATS.”

Airport management at Heathrow said all outgoing flights have been temporarily halted.

Belfast City Airport also warned of “some disruption” to flights.

Manchester Airport Group, the company that operates Manchester Airport, Stansted Airport in Essex and East Midlands Airport in Leicestershire, said flights from all three had been affected by the air traffic control issue.

In 2023, thousands of passengers were left stranded by another major air traffic control failure.

It grounded 500 flights across the UK and Brits were stuck for hours on a Bank Holiday.

The “one in 15 million” event led to thousands of flights being cancelled and delayed.

An investigation launched by NATS revealed that a flight plan error resulted in the failure, which meant the air space was forced to close down – and only resumed 10 hours later.

In the aftermath, the Civil Aviation Authority (CAA) said NATS could raise the amount it charges airlines by 25 per cent to ensure “safety and quality service”.

The fee increased from £47 to £64 per flight, an increase of 43p per passenger to £2.08 on average.

Sarah, from Manchester, said that people were left “confused and upset” by the chaos while at Lisbon Airport.

She told Sun Travel: “We arrived at the correct time for our 4.30pm flight to Heathrow but were then told our flight was four hours delayed.

“The queues are backing up at the BA check in desks with confused and upset people and crying babies.”

A spokesperson for Jersey Airport said: “UK air traffic control is currently experiencing issues which is impacting flights across the UK including services between Jersey and UK.

“Passengers are advised to check the latest flight information directly with their airline.”

Gatwick Airport added: “We are aware of a NATS technical issue that is currently affecting a number of UK airports, including London Gatwick.

“Passengers are advised to check with their airlines for more information regarding their flights.”

Disgruntled travellers have flocked to social media following the disruption.

One said: “Still stuck next in line on the runway at LHR. 90 minutes in.”
Another said: “BA 742 back to engines off and waiting.  Approaching 2 hour mark in 15 minutes.”

Another person posted on X: “We are currently sat on Alicante tarmac going to Manchester and this is affecting us. Not just London!”

A third said: “Luton airport too! We’re stranded on the actual plane.”

AN airport that was closed for almost three days after a volcanic eruption has finally reopened.

But hundreds of thousands of passengers are scrambling to get home with flights still being delayed or cancelled.

On Monday, Indonesia’s Transport Ministry reported on Monday that as many as 270,000 travellers were stranded with their flights “cancelled, delayed, or diverted” – including those at Jakarta’s Soekarno Hatta International Airport which has since reopened.

Now it’s believed as many as 370,000 passengers are said to have been affected by the disruption across the last three days, with 3,000 flights cancelled.

It started on Friday when there was an eruption on Anak Krakatau.

An ash cloud drifted into the city of Jakarta and the Lampung province, halting flights at its airports with seven being forced to close.

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The biggest airport to close was Jakarta’s Soekarno Hatta International which grounded flights from Sunday until early this morning.

The current FCDO advice reads: “Soekarno Hatta Airport and Halim Airport in Jakarta were temporarily closed due to the volcanic ash clouds from Mount Anak Krakatau on 5 September.

“Both airports have reopened, but there are continued flight disruptions and many flights are cancelled or delayed.”

For anyone due to travel, it advises to check with your airline or travel provider for up to date information on your flight status.

On Flightradar24, Soekarno Hatta Airport has had 9 per cent of its flights cancelled today with 20 per cent delayed.

Lots of travellers were told they wouldn’t be able to fly for a few more days, including a newlywed couple on a honeymoon in Bali.

Talking to Bernama, they asked: “What are we going to do here for another five days? We only prepared enough money for our honeymoon and [were supposed] to go home yesterday.

They continued: “We thought we would just sleep at the airport for a few hours and then take the morning flight home [on Monday]. We never thought we would end up being stuck here for days.”

Yesterday, another passenger told AFP how they had not heard any updates from the airline and were seeking out hotels only to find most of them have been fully booked.

Airlines like Qantas are offering anyone who booked to go to or from Jakarta before September 5 the chance for a free refund on travel up to September 11.

But its services are resuming as scheduled from today.

Indonesia’s Geological Agency has warned however that “the probability of further eruptions in the coming periods remains high”.

Flight compensation rules

A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.

What are my rights if my flight is cancelled or delayed?

Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.

If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.

You will be able to get your money back for the part of your ticket that you haven’t used yet.

So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.

When am I not entitled to compensation?

The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.

Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.

Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).

Will my insurance cover me if my flight is cancelled?

If you can’t claim compensation directly through the airline, your travel insurance may refund you.

Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.

Remember to get written confirmation of your delay from the airport as your insurer will need proof.

If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.