Student flees £550 Jet2 holiday after horror night ‘made her fear she had chickenpox’

Mobina Atashi’s £550 package holiday to Bulgaria was meant to be a time to relax, but turned into a nightmare after one “painful” night

A student who says she was left too scared to sleep after finding something crawling in her hotel bed has described how she first thought she had “chickenpox”. A dirty room is enough to ruin a holiday, but discovering you may be sharing your bed with blood-sucking insects is the stuff of nightmares.

Law student Mobina Atashi, 22, claims that’s what happened when she flew out on July 12 for a seven-night Jet2 break near Bulgaria’s Black Sea coast — and ended up leaving early.

Mobina says she didn’t want to kick up a fuss when she first noticed the room was dirty, as she’d arrived late and planned to report it later. But she claims she was soon woken up by intense itching.

In shock, she claims she spotted bed bugs in her bedding and soon noticed angry red welts spreading across her skin — which she documented. Mobina says she was moved to a different room, but claims that one was also grubby.

Mobina claims staff downplayed what happened, insisting the bites looked like an allergic reaction rather than bed bugs.

She says she was left with no choice but to leave early, ending her holiday after two nights and paying an extra £40 to get back to the UK. On her return, Mobina says she complained to Jet2 and asked for a refund, but claims she was told there wasn’t enough evidence to link the bites to the accommodation.

Jet2 said they take concerns such as these “very seriously” and are looking into the matter further. Mobina, from Manchester, said: “I arrived after midnight. The room was very dirty but I decided to sort it out in the morning, it had hair everywhere. After a few hours of sleeping, my body was itching and I was confused. I turned the lights on and there were so many bugs.

“My whole body had red bumps and it got worse after a few days. They were on my breast area, neck, chin, behind my ears, legs and arms. There were at least 20 on my arms, probably 100 in total. It was like I had chickenpox, it was painful and mostly itchy. I made a mistake not to check properly before getting in bed but I was so tired.

“I ran downstairs at 5am and told them to please clean my room as soon as possible. I showed them videos. One of the ladies said they would change my room and gave me a new key. The new room was also dirty. There was hair and yellow stains on the bed.

“There were no bed bugs but I was so scared to sleep that night, after that, I decided I could not stay at the hotel.

She says she reached out to Jet2 on live chat in a bid to get support, only to be directed back to the hotel to resolve it. Mobina said: “I tried to talk to Jet2 through the live chat and they told me I had to talk to the resort.

“The receptionist said it looked like an allergy and that she didn’t think it was bed bugs, but it is. When I got home, I made several complaints for a refund and I didn’t get a response. They replied after three months and called me, they said all they can do is apologise.

“They said they can’t prove the bugs were caused by the accommodation and that my bites could have been caused by something else. I wanted to go on a relaxing holiday because I have anxiety and wanted to relax by myself. I never expected this. I’m traumatised because I’m scared of insects and spiders. If I see a spider, I cry, it’s my worst fear.”

Now claiming the ordeal has left her “scared at night”, Mobina has sworn off booking holidays through Jet2 in future. Mobina said: “I said they need to at least compensate me, but they said there is no evidence. I am so scared of travelling, I will never go solo travelling again.

“I’m scared at night. If my body itches, I think it is a bug. It is so traumatic. I’m never using Jet2 in the future, especially not package holidays.”

A Jet2 spokesperson said: “We’re very sorry to hear about Ms Atashi’s experience. We take concerns like these very seriously and we are investigating in further detail. We will contact Ms Atashi directly once this investigation is complete.”

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