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How investors stand to profit from L.A. County sex abuse settlements

Walking out of a Skid Row market, Harold Cook, 42, decides to play a game.

How long after opening YouTube will it take for him to see an ad asking him to join the latest wave of sex abuse litigation against Los Angeles County?

“I can literally turn my phone on right now, something’s going to pop up,” said Cook, opening the app.

Within a few seconds, a message blares: “They thought you’d never speak up. They figured you was too young, too scared, too Black, too brown, too alone. … L.A. County already had to cough up $4 billion to settle these cases. So why not you?”

Since the historic April payout to resolve thousands of claims of sex abuse in county-run facilities, law firms have saturated L.A.’s airwaves and social media with campaigns seeking new clients. For months, government officials have quietly questioned who is financing the wall-to-wall marketing blitz.

The ad Cook heard was from Sheldon Law Group, one of several law firms active in sex abuse litigation in California that receive backing from private investors, according to loan notices and SEC filings. The investors, which often operate through Delaware companies, expect to profit from the payouts to resolve the cases.

Sheldon, based in Washington, D.C., has been one of the most prolific L.A. advertisers. The firm has already gathered roughly 2,500 potential clients, according to a list submitted to the county. The lawsuits started being filed this summer, raising the prospect of another costly settlement squeezed out of a government on the brink of a fiscal crisis.

“We act in the best interests of our clients, who are victims in every sense of the word and have suffered real and quite dreadful injuries,” a spokesperson for Sheldon Law Group said in a statement. “Without financial and legal support, these victims would be unable to hold the responsible parties, powerful corporate or governmental defendants, accountable.”

The financing deals have raised alarms among lawmakers, who say they want to know what portion of the billions poised to be diverted from government services to victims of horrific sex abuse will go to opaque private investors.

District 5 Supervisor Kathryn Barger attends a press conference.

Kathryn Barger, a member of the L.A. County Board of Supervisors, said she was contacted by a litigation investor who sought to gauge whether sex abuse litigation could be a smart venture. “This is so predatory,” Barger told The Times.

(Juliana Yamada/Los Angeles Times)

“I’m getting calls from the East Coast asking me if people should invest in bankrupting L.A. County,” Supervisor Kathryn Barger said. “I understand people want to make money, but I feel like this is so predatory.”

Barger said an old college friend who invests in lawsuits reached out this spring attempting to gauge whether L.A. County sex abuse litigation could be a smart venture. Barger said the caller referred to the lawsuits as an “evergreen” investment.

“That means it keeps on giving,” she said. “There’s no end to it.”

The county has spent nearly $5 billion this year on sex abuse litigation, with the bulk of that total coming from the $4-billion deal this spring — the largest sex abuse settlement in U.S. history.

The April settlement is under investigation by the L.A. County district attorney office following Times reporting that found plaintiffs who said they were paid by recruiters to join the litigation, including some who said they filed fraudulent claims. All were represented by Downtown LA Law Group, which handled roughly 2,700 plaintiffs.

Downtown LA Law Group has denied all wrongdoing and said it “only wants justice for real victims.” The firm took out a bank loan in summer 2024, according to a financing statement, but a spokesperson said they had no investor financing.

Lawyers who take the private financing say it’s a win-win. Investors make money on high-interest rate loans while smaller law firms have the capital they need to take on deep-pocketed corporations and governments. If people were victimized by predators on the county’s payroll, they deserve to have a law firm that can afford to work for free until the case settles. Money for investors, they emphasize, comes out of their cut — not the clients’.

But critics say the flow of outside money incentivizes law firms to amass as many plaintiffs as possible for the wrong reasons — not to spread access to justice, but rather ensure hefty profit for themselves and their financial backers.

“The amount of money being generated by private equity in these situations — that’s absurd,” said former state lawmaker Lorena Gonzalez, who wrote the 2019 bill that opened the floodgate for older sex abuse claims to be filed. “Nobody should be getting wealthy off taxpayer dollars.”

For residents of L.A.’s poorest neighborhood, ads touting life-changing payouts have started to feel inescapable.

Waiting in line at a Skid Row food shelter, William Alexander, 27, said his YouTube streaming is punctuated by commercials featuring a robotic man he suspects is AI calling on him to sue the county over sex abuse.

Across the street, Shane Honey, 56, said nearly every commercial break on the news seems to feature someone asking if he was neglected at a juvenile hall.

In many of the ads, the same name pops up: Sheldon Law Group.

Austin Trapp says the ads recruiting plaintiffs for sex abuse cases in California are all over his Instagram feed.

Austin Trapp, a case worker in Skid Row, was among several people in the neighborhood who said ads seeking people to join sex abuse litigation against L.A. County have become increasingly common.

(Gina Ferazzi/Los Angeles Times)

Sheldon’s website lists no attorneys, but claims the firm is the “architect” behind “some of the largest litigations on Earth.” They list their headquarters online at a D.C. virtual office space, though the owners on their most recent business filing list their own addresses in New York. The firm’s name appears on websites hunting for people suffering from video game addiction, exposure to toxins from 9/11, and toe implant failure.

Sheldon Law Group was started by the founder of Legal Recovery Associates, a New York litigation funding company that uses money from investors including hedge funds to recruit large numbers of plaintiffs for “mass torts,” cases where many people are suing over the same problem, according to interviews with former advisers, court records and business filings.

Those clients are gathered for one of their affiliated law firms, including Sheldon Law Group, according to two people involved in past transactions.

Ron Lasorsa, a former Wall Street investment banker who said he advised Legal Recovery Associates on setting up the affiliate law firms, told The Times it was built to make investors “obscenely rich.”

“It’s extremely profitable for people who know what the hell they’re doing,” Lasorsa said.

The idea, he says, emerged from a pool cabana at a Las Vegas legal conference called Mass Torts Made Perfect in fall 2015.

A man holds up his phone showing an ad

A man visiting friends on Skid Row holds up his phone showing an ad recruiting clients for sex abuse case in Los Angeles County on December 11, 2025 in Los Angeles, California.

(Gina Ferazzi/Los Angeles Times)

Lasorsa had just amassed 14,000 clients for personal injury lawsuits in one year using methods that, he now says, were legally dubious. A favorite at the time: using call centers in India that had access to Americans’ hospital records and phoning the patients to see if they were feeling litigious.

Near the pool at a Vegas hotel, Lasorsa said Howard Berger, a former hedge fund manager barred by the SEC from working as a broker, asked if he could turbocharge the caseload of Legal Recovery Associates, where he worked as a consultant.

Lasorsa said he soon teamed up with the founders of LRA — Gary Podell, a real estate developer, and Greg Goldberg, a former investment manager — to create “shell” law firms based in Washington. The nation’s capital is one of the few places where non-lawyers can own a law firm, profiting directly from case proceeds.

Goldberg, who is not licensed to practice law in D.C., would become a partner in at least six D.C. law firms including Sheldon Law Group by 2017, according to a contract between Legal Recovery Associates and a hedge fund that financed the firms’ cases.

Sheldon, which said it was responding on behalf of Podell, said in a statement that all their partners are lawyers, though declined to name them. Goldberg did not respond to a repeated request for comment.

The Sheldon spokesperson said Legal Recovery Associates is a separate entity that engages in its “own business and legal activities.”

Investors typically make money on litigation by providing law firms with loans, which experts say carry interest rates as high as 30%, representing the risk involved. If the case goes south, investors get nothing. If it settles, they make it all back — and then some.

Lasorsa said he helped the company gather 20,000 claims using the same Indian call centers before a bitter 2019 split. He later accused the owners of unethical behavior, which led to a half-million dollar settlement and a non-disparagement agreement that he said he decided to breach, leading to a roughly $600,000 penalty he has yet to pay, according to a court judgment.

Lasorsa was also ordered to delete any disparaging statements he’d made, according to the judgment.

D.C. law firms with non-lawyers as partners must have the “sole purpose” of providing “legal services,” according to the district’s bar. Some attorneys have argued no such service was provided by the firms associated with Legal Recovery Associates.

Troy Brenes, an Orange County attorney who co-counseled with one of the firms over flawed medical devices, accused the company of operating a “sham law firm” as part of a 2022 court battle over fees.

“The sole purpose … appears to have been to allow non-lawyers to market for product liability cases and then refer those cases to legitimate law firms in exchange for a portion of the attorney fees without making any effort to comply with the D.C. ethics rules,” Brenes wrote.

A spokesperson for Sheldon and LRA noted in a statement that “no court or arbitration panel has ever concluded” that its business structure violates the law.

In the medical device cases, the affiliate firm, which was responsible for funding the marketing campaign, took 55% of recoverable attorney fees, according to an agreement between the two firms. The profit divide mirrors the 55/45 breakdown between Sheldon Law Group and James Harris Law, a two-person Seattle firm they have partnered with on the L.A. County sex abuse cases, according to a retainer agreement reviewed by The Times.

juvenile hall lawsuit ad on phone

A person on Skid Row in downtown L.A. shows an ad on their phone seeking plaintiffs to joint a lawsuit over sexual abuse in juvenile halls.

(Gina Ferazzi/Los Angeles Times)

This summer, ads linking to a webpage with the name of James Harris appeared online, telling potential clients they could qualify in 30 seconds for up to $1 million. When a Times reporter entered a cell-phone number on one of the ads, a representative who said they worked for the firm’s intake department called dozens of times.

After The Times described these marketing efforts in a story, Harris emphasized in an email that he did not know about the ads or the persistent calls and said they were done by his “referring firm.” The landing page the ads led to was replaced with the name of Sheldon Law Group.

Harris said his firm and Sheldon, which he described as “functioning as a genuine and independent co counsel law firm,” have “been highly selective and have only prosecuted cases that we believe are legally and factually meritorious.”

“I continue to believe that lawyer advertising, when conducted ethically and without misleading claims, serves as a vital tool for raising public awareness about legal rights and available recourse, particularly for survivors of abuse seeking justice,” he said.

Over the last five years, experts say, the practice of funding big mass tort cases has boomed in the U.S.

Of the five main firms in L.A. County’s initial $4-billion sex abuse settlement, two took money from outside investors shortly before they began suing the county, according to public loan filings.

The loans to both Herman Law, a Florida-based firm that specializes in sex abuse cases, and Slater Slater Schuman, a New York-based personal injury firm, came from Delaware-registered companies. Deer Finance, a New York City litigation funding firm that connects investors with lawyers, is listed on business records for both companies.

The loan documents do not specify which of the firms’ cases were funded, but show each deal was finalized within months of the firms starting to sue L.A. County for sex abuse. Neither firm responded to questions about how the outside funding was used.

Slater, which received the loan in spring 2022, represents more L.A. County plaintiffs than any other firm, by far.

Slater’s caseload surged after the county signaled its plan to settle for $4 billion in October 2024. Several of the main attorneys on the case told The Times they stopped advertising at that point, reasoning that any new plaintiffs would now mean less money for the existing ones.

The next month, Slater Slater Schulman ran more than 700 radio ads in Los Angeles seeking juvenile detention abuse claims, according to X Ante, a company that tracks mass tort advertisements.

By this summer, the number of claims jumped from roughly 2,100 to 3,700, according to court records, catapulting Slater far beyond the caseload of any other firm.

Stacked bar chart showing how many plaintiffs were added by each firm before or after Oct. 2024.

This fall, another Delaware-registered company took out a lien on all of Slater’s attorney fees from the county cases, according to an Oct. 6 loan record. The law firm assisting with the transaction declined to comment.

“These are extraordinarily complex cases and litigating these cases effectively requires resources,” said an outside attorney representing Slater in a statement, responding to questions from The Times.

The firm, which also represents roughly 14,000 victims in the Boy Scouts sex abuse cases, was singled out by the judge overseeing the litigation this fall for “procedural and factual problems” among its plaintiffs. The firm was one of several called out by insurers in the litigation for using hedge fund money to “run up the claim number.”

The firm has said they’re working “tirelessly” to address the issues and justice for survivors is its top priority.

April Mannani

April Mannani, who says she was assaulted in the 1990s by an officer while she was housed at MacLaren Children’s Center, said she feels lawyers on the sex abuse cases are putting profits ahead of the best interests of clients.

(Jimena Peck/For The Times)

Many plaintiffs told The Times they were discouraged to see how much money stood to be made for others off their trauma.

April Mannani, 51, sued L.A. County after she said she was raped repeatedly as a teenager at MacLaren Children’s Center, a shelter now notorious for abuse. Mannani accepts that her lawyers are entitled to a cut for their work on the case, but said she was disheartened watching the numbers of cases suddenly skyrocket this year. With the district attorney investigating, a pall has been cast over the entire settlement.

“We’ve been made fools of and we were used for financial gain,” she said. “They all just see it as a money grab.”

That firm that represents her, Herman Law, has filed roughly 800 cases against L.A. County. Herman Law took out a loan in 2021 from a Delaware-registered company affiliated with Deer Finance, according to a loan notice. The firm said they use traditional bank loans for “overall operations.”

Stacked bar chart showing the number of plaintiffs by county and law firm.

Herman Law is the most prolific filer of county sex abuse cases outside of L.A. County since the state changed the statute of limitations.

Herman Law has filed about half of these roughly 800 sex abuse lawsuits that have been brought outside of L.A. County, according to data reviewed by The Times.

Herman Law has sued several tiny counties, where public officials say they’ve been inundated with advertisements on social media and TV looking for plaintiffs. Some counties say they threw out relevant records long ago and have no way to tell if the alleged victim was ever in local custody.

A judge fined Herman Law about $9,500 last month for failing to dismiss Kings County from a lawsuit despite presenting no evidence the county ever had custody of the victim, calling the claim “factually frivolous” and “objectively unreasonable.” An attorney for Herman Law said in a court filing the client believed she’d been in a foster home there, and the lack of records didn’t conclusively establish anything.

“There are not records. There’s nothing that exists,” said Jason Britt, the county administrative officer for Tulare County, which has been sued at least eight times by Herman Law. “Counties at some point are not gonna be able to operate because you’re essentially going to bankrupt them.”

The firm said its clients are always its top priority.

“No lender or financial relationship has ever influenced, directed or played any role in legal strategy, client decisions or case outcomes, including any matters involving the Los Angeles County,” the firm said. “Herman Law’s work is driven solely by our mission to advocate for survivors in their pursuit of justice and healing.”

Joseph Nicchitta, L.A. County’s acting chief executive officer, said he believed the region’s social safety net was now “an investment opportunity.” In an October letter to the State Bar, he called out the “explosive growth” of claims, arguing a handful of firms were “competing to bring as many cases as possible” to the detriment of their existing clients.

He estimated that attorney fees in the lawsuit would amount to more than $1 billion. “It begs reform,” he wrote.

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Hong Kong Issues One Of The Biggest Digital Green Bonds

In mid-November, the Hong Kong government priced an approximately HK$10 billion ($1.3 billion) tokenized green bond offering. It is the first global government issuance to permit settlement via digital fiat currencies and one of the largest digital bonds issued globally.

The Hong Kong Monetary Authority, the territory’s de facto central bank and bank regulator, issued the bond in four tranches across several currencies. The Hong Kong dollar and yuan tranches can be settled using e-HKD and e-CNY, digital versions of those currencies based on blockchain technology, alongside traditional settlement methods.

Sovereign tokenized bonds indicate financial centers no longer compete on just cost or liquidity, “they are now competing on infrastructure,” says Dor Eligula, co-founder of BridgeWise. “Hong Kong’s move accelerates a shift toward markets where data is auditable in real-time, and settlement becomes a feature rather than a friction. That ultimately reshapes the global hierarchy of capital markets.”

“Riding on our established strengths in financial services, this issuance will further consolidate Hong Kong’s status as a leading green and sustainable finance hub,” said Christopher Hui Ching-yu, secretary for financial services and the treasury, in the November 11 announcement.

Specifically, investors purchasing the HK$2.5 billion, two-year tranche would receive 2.5% in annual interest for two years. The 2.5 billion yuan ($351 million), five-year tranche yielding 1.9% annually, with the $300 million, three-year tranche returning 3.6%, and the €300 million ($348 million) four-year tranche paying 2.5% annually.

The offering drew total demand of more than HK$130 billion, with subscriptions from a range of international institutional investors, including multinational banks, investment banks, insurers, and asset management firms, according to an HKMA prepared statement.

The current bond offering will finance and refinance projects under the government’s Green Bond Framework. The government issued two batches of tokenized green bonds—an HK$800 million batch in February 2023 and another worth around HK$6 billion in February 2024.

The latest issuance extends the tenor up to five years. Compared with previous issuances, the number of investors has also “expanded markedly,” according to the HKMA.

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Bush, Clinton Both Pour Time and Money Into Michigan Race : Politics: The state is crucial to the President’s strategy, but the Democrat is making every effort to deny him the prize.

In the frantic final firefight of the 1992 presidential campaign, this battered industrial city may have been ground zero.

In the last days before today’s vote, President Bush and Bill Clinton crossed paths over and over again through a narrow band of critical Rust Belt and Great Lakes states–from New Jersey and Pennsylvania to Ohio and Wisconsin. But no state occupied more of their attention than Michigan.

Into this battlefield, the two major contenders have fired television and radio ads, mailings, surrogate speakers and repeated visits of their own–to the point where even veteran local observers have been overwhelmed. Their efforts–reinforced by Ross Perot’s national television barrage–have put the campaign on everyone’s lips.

“There’s a lot of strong feelings on it this year,” said LeAnn Kirrmann, a Republican activist from Grand Ledge, as she waited for Bush to arrive at a rally near here Sunday.

That appears to be the case across the nation, as voters render their verdict on this stormy, vituperative and often path-breaking campaign. Polls show the percentage of voters paying close attention to the campaign has soared this fall, and most experts expect a large turnout–a dramatic conclusion to a campaign that has regularly produced moments of high drama.

“It’s a mortal lock that turnout is going up,” said GOP pollster Bill McInturff.

After tightening significantly last week, national polls show Clinton again holding a comfortable lead over Bush, with Perot lagging behind. Few observers are entirely certain that a campaign that has been consistently unpredictable doesn’t hold one or two more surprises. But a Bush comeback at this stage would rank as the most dramatic reversal of fortune in the final hours of a presidential race.

In their final maneuvering, both Bush and Clinton targeted this state for contrasting reasons that underscore the length of the odds facing the President.

The widespread economic uneasiness in Michigan–symbolized by the continuing turmoil of General Motors Corp., which led to a management shake-up Monday–has always made the state an uphill climb for Bush despite its Republican leanings in recent presidential campaigns.

It remains a daunting challenge for the President now: The latest statewide tracking poll for a Detroit TV station, released Monday night, showed Clinton leading with 46%, Bush with 30% and Ross Perot at 16%.

Facing such numbers, Bush might have written off Michigan in a different year to spend his last campaign hours elsewhere. But the President has been forced to pound relentlessly at the state because there appears to be no way he can win the necessary 270 electoral votes without Michigan’s 18.

That reality defines Clinton’s stake in the state. Although Clinton–with his strong base on both coasts–can probably win today without carrying Michigan, he has invested so heavily here precisely because he knows Bush cannot.

“That’s Clinton’s great advantage,” said Democratic strategist Tad Devine. “He can focus on trying to take just one link out of Bush’s chain.”

Clinton’s intense focus on Michigan represents the reversal of a traditional Republican tactic. Because the GOP base in the South and West left Democrats so little room to maneuver in past presidential campaigns, Republicans have typically been able to dictate the battlefield in the election’s final hours.

In past years, the Republicans devoted enormous resources to a single conservative-leaning state–usually Ohio–confident that if they won there, the Democrats could not reach an Electoral College majority.

This year, though, it is Clinton who has the lead and the flexibility to choose where to fight. He has selected Michigan as his version of Ohio.

“That is a pretty fair analogy,” said David Wilhelm, Clinton’s campaign manager. “Michigan is a linchpin to our Electoral College strategy; it is a state that if we win, it destroys almost any chance that Bush will be reelected.”

With the state playing such a central role in the strategies of both candidates, their efforts here have been enormous. “Some of us,” said Don Tucker, the Democratic chairman in populous Oakland County, “have started to think Clinton and Bush are running for President of Michigan.”

When Clinton arrived in Detroit on Monday for a lunchtime airport rally, it marked his third visit to the area in five days and his sixth trip to the state in two weeks.

On Sunday, Bush roused the faithful with a scathing attack on Clinton at a rally in Auburn Hills, just north of here–his third run at the state in eight days.

Last Thursday, voters from around the state were able to ask Bush questions in a televised town meeting from Grand Rapids. The next night Clinton flew to the Detroit suburbs to hold his own televised town meeting.

When Clinton forces made their final buy of television time last week, they estimated they were placing enough commercials on the air so that each Michigan resident would see them 14 times through Election Day.

Bush, both sides figure, is on the air even more heavily–especially with a foreboding spot about Clinton’s record as governor that might be titled “Apocalypse Arkansas.” From both sides, acerbic radio advertisements blare incessantly.

As for Perot, local observers say his ad assault has been less visible than in some other states. But his promises to shake up Washington have won him a strong following.

At one point early last week, Republican polls showed Perot surging over 20% in this state. With most of Perot’s gains coming from Clinton, that tightened the Michigan race considerably.

But, as has happened throughout the country, Perot’s support has slipped here since he accused the White House last week of engineering dirty tricks that forced his withdrawal from the race in July. Initially, the voters deserting Perot disproportionately moved to Bush, but now Clinton is winning his share of those voters and consolidating his lead.

“The President is unlikely to close the gap in Michigan on Election Day,” said GOP pollster Steve Lombardo.

Even with Clinton’s lead in the polls, Democrats here remain edgy. Almost without exception, they are haunted by the memory of 1990, when then-Gov. James J. Blanchard led Republican John Engler by 10 percentage points in the final polls–and then was swept from office by a strong Republican effort to get out their vote, coupled with a poor turnout in Detroit.

Democrats are insistent that won’t happen again. Registration is up in Detroit, and Mayor Coleman A. Young has put his shoulder into the Clinton effort. One local official estimated this weekend that 65% of registered Detroit voters could come to the polls today, compared to just 54% four years ago.

Unions are pushing hard too: The UAW has been distributing to members copies of a Flint newspaper article reporting that Ross Perot owns a Mercedes-Benz and other foreign cars. In Michigan, that’s not much different than burning a flag.

Republican efforts to turn out the vote are just as intense. In Oakland County alone, GOP volunteers made more than 150,000 calls last weekend, said Jim Alexander, the county GOP chairman.

Local observers say religious conservatives and anti-abortion activists are mounting powerful drives; thousands of copies of the Christian Coalition’s voter guide on the presidential candidates were distributed at Bush’s rally in Auburn Hills on Sunday.

Beyond its impact on the Electoral College, voting in Michigan should help answer some of the key questions on which the results will pivot around the nation. Among them:

* Can Clinton reclaim the so-called Reagan Democrats–the blue-collar ethnics who deserted the party during the 1970s and 1980s over taxes, the economy and the perception that Democrats favored minorities?

Stressing such issues as welfare reform and his support for the death penalty, Clinton has aggressively courted voters in Macomb County, a Detroit suburb renowned as the breeding ground of Reagan Democrats.

Republicans have fired back with targeted mailers hitting Clinton on trust and taxes. And Perot could be a formidable competitor in Macomb County and similar neighborhoods for the votes of working-class residents disgusted with Bush and the gridlock in Washington.

* Can Bush hold suburban Republicans and independents who favor abortion rights? Four years ago, he carried the generally affluent Detroit suburb of Oakland County by 109,000 votes. But the hard-right line on social issues at the Republican Convention did not play well there, and Democrats are optimistic that Clinton’s centrist message will allow him to make significant inroads, not only in Oakland County but in similar places in New Jersey, Illinois and Pennsylvania.

* Can Clinton get the high turnout he needs from blacks after a campaign so heavily focused on wooing white swing voters in the suburbs? The answer will affect the result not only here but in other industrial states, such as Ohio and Pennsylvania, as well as Southern battlegrounds like Georgia and Louisiana.

* Will young voters show up today? One reason Clinton’s margin diminished in some national surveys last week is those polls included very few young people among their likely voters–and Clinton, the first baby boomer to top a national ticket, has been running very well with the young.

In 1988, just 36% of eligible voters age 18 to 24 actually turned out. Mike Dolan, field director for Rock the Vote, a nonpartisan national effort to register and turn out young voters, predicts as many as half of them may vote this year.

Such a spike in turnout would be a huge boost for Clinton; in this state, for example, he has courted students at rallies at both the University of Michigan and Michigan State University.

One cloud on the Democratic horizon is the possibility of rain today in Michigan and much of the Midwest. Conventional wisdom holds that rain could dampen turnout in Detroit and other urban centers and pinch Clinton’s vote.

But many on both sides believe that interest in this campaign is so high that even rain won’t cool it off. “With all of the attention to the race this year,” Alexander said, “I don’t know if even rain is going to matter.”

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Contributor: Who can afford Trump’s economy? Americans are feeling Grinchy

The holidays have arrived once again. You know, that annual festival of goodwill, compulsory spending and the dawning realization that Santa and Satan are anagrams.

Even in the best of years, Americans stagger through this season feeling financially woozy. This year, however, the picture is bleaker. And a growing number of Americans are feeling Grinchy.

Unemployment is at a four-year high, with Heather Long, chief economist at Navy Federal Credit Union, declaring, “The U.S. economy is in a hiring recession.” And a new PBS News/NPR/Marist poll finds that 70% of Americans say “the cost of living in the area where they live is not very affordable or not affordable at all.”

Is help on the way? Not likely. Affordable Care Act subsidies are expiring, and — despite efforts to force a vote in the House — it’s highly likely that nothing will be done about this before the end of the year. This translates to ballooning health insurance bills for millions of Americans. I will be among those hit with a higher monthly premium, which gives me standing to complain.

President Trump, meanwhile, remains firmly committed to policies that will exacerbate the rising cost of getting by. Trump’s tariffs — unless blocked by the Supreme Court — will continue to raise prices. And when it comes to his immigration crackdown, Trump is apparently unmoved by the tiresome fact that when you “disappear” workers, prices tend to go up.

Taken together, the Trump agenda amounts to an ambitious effort to raise the cost of living without the benefit of improved living standards. But if your money comes from crypto or Wall Street investments, you’re doing better than ever!

For the rest of us, the only good news is this: Unlike every other Trump scandal, most voters actually seem to care about what’s happening to their pocketbooks.

Politico recently found that erstwhile Trump voters backed Democrats in the 2025 governor’s races in New Jersey and Virginia for the simple reason that things cost too much.

And Axios reports on a North Carolina focus group in which “11 of the 14 participants, all of whom backed Trump last November, said they now disapprove of his job performance. And 12 of the 14 say they’re more worried about the economy now than they were in January.”

Apparently, inflation is the ultimate reality check — which is horrible news for Republicans.

Trump’s great talent has always been the audacity to employ a “fake it ‘till you make it” con act to project just enough certainty to persuade the rest of us.

His latest (attempted) Jedi mind trick involves claiming prices are “coming down tremendously,” which is not supported by data or the lived experience of anyone who shops.

He also says inflation is “essentially gone,” which is true only if you define “gone” as “slowed its increase.”

Trump may dismiss the affordability crisis as a “hoax” and a “con job,” but voters persist in believing the grocery scanner.

In response, Trump has taken to warning us that falling prices could cause “deflation,” which he now says is even worse than inflation. He’s not wrong about the economic theory, but it hardly seems worth worrying about given that prices are not falling.

Apparently, economic subtlety is something you acquire only after winning the White House.

Naturally, Trump wants to blame Joe Biden, the guy who staggered out of office 11 months ago. And yes, pandemic disruptions and massive stimulus spending helped fuel inflation. But voters elected Trump to fix the problem, which he promised to do “on Day One.”

Lacking tangible results, Trump is reverting to what has always worked for him: the assumption that — if he confidently repeats it enough times — his version of reality will triumph over math.

The difficulty now is that positive thinking doesn’t swipe at the register.

You can lie about the size of your inauguration crowd — no normal person can measure it and nobody cares. But you cannot tell people standing in line at the grocery store that prices are falling when they are actively handing over more money.

Pretending everything is fine goes over even worse when a billionaire president throws Gatsby-themed parties, renovates the Lincoln Bedroom and builds a huge new ballroom at the White House. The optics are horrible, and there’s no doubt they are helping fuel the political backlash.

But the main problem is the main problem.

At the end of the day, the one thing voters really care about is their pocketbooks. No amount of spin or “manifesting” an alternate reality will change that.

Matt K. Lewis is the author of “Filthy Rich Politicians” and “Too Dumb to Fail.”

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Beneath the rambling, Trump laid out a chilling healthcare plan

Folks, who was supposed to be watching grandpa last night? Because he got out, got on TV and … It. Was. Not. Good.

For 18 long minutes Wednesday evening, we were subjected to a rant by President Trump that predictably careened from immigrants (bad) to jobs (good), rarely slowing down for reality. But jumbled between the vitriol and venom was a vision of American healthcare that would have horror villainess M3GAN shaking in her Mary Janes — a vision that we all should be afraid of because it would take us back to a dark era when insurance couldn’t be counted on.

Trump’s remarks offered only a sketchy outline, per usual, in which the costs of health insurance premiums may be lower — but it will be because the coverage is terrible. Yes, you’ll save money. But so what? A cheap car without wheels is not a deal.

“The money should go to the people,” Trump said of his sort-of plan.

The money he vaguely was alluding to is the government subsidies that make insurance under the Affordable Care Act affordable. After antics and a mini-rebellion by four Republicans also on Wednesday, Congress basically failed to do anything meaningful on healthcare — pretty much ensuring those subsidies will disappear with the New Year.

Starting in January, premiums for too many people are going to leap skyward without the subsidies, jumping by an average of $1,016 according to the health policy research group KFF.

That’s bad enough. But Trump would like to make it worse.

The Affordable Care Act is about much more than those subsidies. Before it took effect in 2014, insurance companies in many states could deny coverage for preexisting conditions. This didn’t have to be big-ticket stuff like cancer. A kid with asthma? A mom with colitis? Those were the kind of routine but chronic problems that prevented millions from obtaining insurance — and therefore care.

Obamacare required that policies sold on its exchange did not discriminate. In addition, the ACA required plans to limit out-of-pocket costs and end lifetime dollar caps, and provide a baseline of coverage that included essentials such as maternity care. Those standards put pressure on all plans to include more, even those offered through large employers.

Trump would like to undo much of that. He instead wants to fall back on the stunt he loves the most — send a check!

What he is suggesting by sending subsidy money directly to consumers also most likely would open the market to plans without the regulation of the ACA. So yes, small businesses or even groups of individuals might be able to band together to buy insurance, but there likely would be fewer rules about what — or whom — it has to cover.

Most people aren’t savvy or careful enough to understand the limitations of their insurance before it matters. So it has a $2-million lifetime cap? That sounds like a lot until your kid needs a treatment that eats through that in a couple of months. Then what?

Trump suggested people pay for it themselves, out of health savings accounts funded by that subsidy check sent directly to taxpayers. Because that definitely will work, and people won’t spend the money on groceries or rent, and what they do save certainly will cover any medical expenses.

“You’ll get much better healthcare at a much lower price,” Trump claimed Wednesday. “The only losers will be insurance companies that have gotten rich, and the Democrat Party, which is totally controlled by those same insurance companies. They will not be happy, but that’s OK with me because you, the people, are finally going to be getting great healthcare at a lower cost.”

He then bizarrely tried to blame the expiring subsidies on Democrats.

Democrats “are demanding those increases and it’s their fault,” he said. “It is not the Republicans’ fault. It’s the Democrats’ fault. It’s the Unaffordable Care Act, and everybody knew it.”

It seems like Trump just wants to lower costs at the expense of quality. Here’s where I take issue with the Democrats. I am not here to defend insurance companies or our healthcare system. Both clearly need reform.

But why are the Democrats failing to explain what “The money should go to the people” will mean?

I get that affordability is the message, and as someone who bought both a steak and a carton of milk this week, I understand just how powerful that issue is.

Still, everyone, Democrat or Republican, wants decent healthcare they can afford, and the peace of mind of knowing if something terrible happens, they will have access to help. There is no American who gladly would pay for insurance each month, no matter how low the premium, that is going to leave them without care when they or their loved ones need it most.

Grandpa Trump doesn’t have this worry, since he has the best healthcare our tax dollars can buy.

But when he promises to send a check instead of providing governance and regulation of one of the most critical purchases in our lives, the message is sickening: My victory in exchange for your well-being.

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Mercosur signature delayed to January after Meloni asked for more time

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Following tense negotiations among the 27 member states, Commission President Ursula von der Leyen on Thursday pushed the signature of the contentious Mercosur agreement to January to the frustration of backers Germany and Spain.

The trade deal dominated the EU summit, with France and Italy pressing for a delay to secure stronger farmer protections, while von der Leyen had hoped to travel to Latin America for a signing ceremony on 20 December after securing member-state support.

Without approval, the ceremony can no longer go ahead. There is not set date.

“The Commission proposed that it postpones to early January the signature to further discuss with the countries who still need a bit more time,” an EU official told reporters.

After a phone call with Brazilian President Luiz Inácio Lula da Silva, Prime Minister Giorgia Meloni said she supported the deal, but added that Rome still needs stronger assurances for Italian farmers. Lula said in separate comments that Meloni assured him the trade deal would be approved in the next 10 days to a month.

The Mercosur agreement would create a free-trade area between the EU and Argentina, Brazil, Paraguay and Uruguay. But European farmers fear it would expose them to unfair competition from Latin American imports on pricing and practices.

Meloni’s decision was pivotal to delay

“The Italian government is ready to sign the agreement as soon as the necessary answers are provided to farmers. This would depend on the decisions of the European Commission and can be defined within a short timeframe,” Meloni said after speaking with Lula, who had threatened to walk away from the deal unless an agreement was found this month. He sounded more conciliatory after speaking to Meloni.

Talks among EU leaders were fraught, as backers of the deal – concluded in 2024 after 25 years of negotiations – argued the Mercosur is an imperative as the bloc needs new markets at a time in which the US, its biggest trading partner, pursues an aggressive tariff policy. Duties on European exports to the US have tripled under Donald Trump.

“This is one of the most difficult EU summits since the last negotiation of the long-term budget two years ago,” an EU diplomat said.

France began pushing last Sunday for a delay in the vote amid farmers’ anger.

Paris has long opposed the deal, demanding robust safeguards for farmers and reciprocity on environmental and health production standards with Mercosur countries.

The agreement requires a qualified majority for approval. France, Poland and Hungary oppose the signature, while Austria and Belgium planned to abstain if a vote were held this week. Ireland has also raised concerns over farmer protections.

Italy’s stance was pivotal.

However, supporters of the agreement now fear prolonged hesitation could prompt Mercosur countries to walk away after decades of negotiations for good.

After speaking with Meloni, Lula said he would pass Italy’s request on to Mercosur so that it can “decide what to do.”

An EU official said contacts with Mercosur were “ongoing,” adding: “We need to make sure that everything is accepted by them.”

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Warner Bros. rejects Paramount’s hostile bid, accuses Ellison family of failing to put money into the deal

Warner Bros. Discovery has sharply rejected Paramount’s latest offer, alleging the Larry Ellison family has failed to put real money behind Paramount’s $78-billion bid for Warner’s legendary movie studio, HBO and CNN.

Paramount “has consistently misled WBD shareholders that its proposed transaction has a ‘full backstop’ from the Ellison family,” Warner Bros. Discovery’s board wrote in a Wednesday letter to its shareholders filed with the Securities & Exchange Commission.

“It does not, and never has,” the Warner board said.

For Warner, what was missing was a clear declaration from Paramount that the Ellison family had agreed to commit funding for the deal. A Paramount representative was not immediately available for comment Wednesday.

The Warner auction has taken a nasty turn. Last week, Paramount launched a hostile takeover campaign for Warner after losing the bidding war to Netflix. Warner board members unanimously approved Netflix’s $72-billion deal for the Warner Bros. film and television studios, HBO and HBO Max.

In its letter, the Warner board reaffirmed its support for Netflix’s proposal, saying it represented the best deal for shareholders. Warner board members urged investors not to tender their shares to Paramount.

Board members said they were concerned that Paramount’s financing was shaky and the Ellison family’s assurances were far from ironclad. Warner also said Paramount’s proposal contained troubling caveats, such as language in its documents that said Paramount “reserve[d] the right to amend the offer in any respect.”

The Warner board argued that its shareholders could be left holding the bag.

Paramount CEO David Ellison attends the premiere of "Fountain of Youth" in 2025. (Photo by Evan Agostini/Invision/AP)

Paramount Chief Executive David Ellison has argued his $78-billion deal is superior to Netflix’s proposal.

(Evan Agostini / Evan Agostini/invision/ap)

Paramount Chairman David Ellison has championed Paramount’s strength in recent weeks saying his company’s bid for all of Warner Bros. Discovery, which includes HBO, CNN and the Warner Bros. film and television studios, was backed by his wealthy family, headed by his father, Oracle co-founder Larry Ellison, one of the world’s richest men.

In its letter last week to shareholders, asking for their support, Ellison wrote that Paramount delivered “an equity commitment from the Ellison family trust, which contains over $250 billion of assets,” including more than 1 billion Oracle shares.

In regulatory filings, Paramount disclosed that, for the equity portion of the deal, it planned to rely on $24 billion from sovereign wealth funds representing the royal families of Saudi Arabia, Qatar and Abu Dhabi as well as $11.8 billion from the Ellison family (which also holds the controlling shares in Paramount). This week, President Trump’s son-in-law Jared Kushner’s Affinity Partners private equity firm pulled out of Paramount’s financing team.

Paramount’s bid would also need more than $60 billion in debt financing.

Paramount has made six offers for Warner Bros., and its “most recent proposal includes a $40.65 billion equity commitment, for which there is no Ellison family commitment of any kind,” the Warner board wrote.

“Instead, they propose that [shareholders] rely on an unknown and opaque revocable trust for the certainty of this crucial deal funding,” the board said.

Throughout the negotiations, Paramount, which trades under the PSKY ticker, failed to present a solid financing commitment from Larry Ellison — despite Warner’s bankers telling them that one was necessary, the board said.

“Despite … their own ample resources, as well as multiple assurances by PSKY during our strategic review process that such a commitment was forthcoming – the Ellison family has chosen not to backstop the PSKY offer,” Warner’s board wrote.

Board members argued that a revocable trust could always be changed. “A revocable trust is no replacement for a secured commitment by a controlling stockholder,” according to the board letter.

David Ellison has insisted Paramount’s Dec. 4 offer of $30 a share was superior to Netflix’s winning bid. Paramount wants to buy all of Warner Bros. Discovery, while Netflix has made a deal to take Warner’s studios, its spacious lot in Burbank, HBO and HBO Max streaming service.

Paramount’s lawyers have argued that Warner tipped the auction to favor Netflix.

Paramount, which until recently enjoyed warm relations with President Trump, has long argued that its deal represents a more certain path to gain regulatory approvals. Trump’s Department of Justice would consider any anti-trust ramifications of the deal, and in the past, Trump has spoken highly of the Ellisons.

However, Warner’s board argued that Paramount might be providing too rosy a view.

“Despite PSKY’s media statements to the contrary, the Board does not believe there is a material difference in regulatory risk between the PSKY offer and the Netflix merger,” the Warner board wrote. “The Board carefully considered the federal, state, and international regulatory risks for both the Netflix merger and the PSKY offer with its regulatory advisors.”

The board noted that Netflix agreed to pay a record $5.8 billion if its deal fails to clear the regulatory hurdles.

Paramount has offered a $5 billion termination fee.

Should Warner abandon the transaction with Netflix, it would owe Netflix a $2.8 billion break-up fee.

Warner also pointed to Paramount’s promises to Wall Street that it would shave $9 billion in costs from the combined companies. Paramount is in the process of making $3 billion in cuts since the Ellison family and RedBird Capital Partners took the helm of the company in August.

Paramount has promised another $6 billion in cuts should it win Warner Bros.

“These targets are both ambitious from an operational perspective and would make Hollywood weaker, not stronger,” the Warner board wrote.

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After Palisades failures, is LAFD prepared for the next major wildfire?

As the Palisades fire raged, then-Los Angeles Fire Department Chief Kristin Crowley went on a television blitz, calling out city leadership for systematically underfunding her agency.

The LAFD, she said, didn’t have enough firefighters, based at enough fire stations, to quench the wind-driven flames that were tearing through the hills.

“We need more. This is no longer sustainable,” she said in one interview Jan. 10.

Nearly a year after the fire destroyed much of the Palisades, LAFD officials continue to highlight financial concerns, with Crowley’s successor requesting a 15% budget increase and the firefighters union proposing a sales tax that could bring in an extra $300 million per year.

A Jan. 9 aerial view of neighborhoods destroyed by the Palisades fire.

A Jan. 9 aerial view of neighborhoods destroyed by the Palisades fire.

(Robert Gauthier / Los Angeles Times)

But the LAFD’s hyper-focus on money obscures its leaders’ failures in managing the resources they had, beginning with a decision to leave the scene of a New Year’s Day fire despite signs it hadn’t been fully extinguished.

Days later, that fire reignited into the Palisades fire, which killed 12 people and destroyed thousands of homes. Despite forecasts of catastrophically high winds, LAFD officials didn’t pre-deploy engines in the area or increase manpower by ordering a previous shift of firefighters to stay on duty.

As the flames spread, the firefighting response was disorganized and chaotic, with the LAFD’s own after-action report describing major failures by high-ranking commanders in communication, staffing and basic wildland firefighting knowledge.

City leaders have highlighted changes they have made since the fire, including appointing 30-year LAFD veteran Jaime Moore as chief and drafting new protocols for staffing on high hazard weather days.

But the question remains: Is Los Angeles prepared for the next major wildfire? Some city officials and fire experts don’t think so, pointing to an LAFD that hasn’t evolved with the times and an incomplete review of how the Palisades fire started.

Moore, who was appointed chief last month, declined to comment.

Mayor Karen Bass said in an interview earlier this month that the city is “on the path to be completely ready” for a major wildfire, with the LAFD now taking a more proactive approach to weather warnings.

“The Fire Department has been way more aggressive, has done pre-deployment, has been very visible, alerts going out early, trying to be very, very aggressive,” she said.

But Genethia Hudley Hayes, president of the Board of Fire Commissioners, said that the LAFD is still unprepared and that there hasn’t been enough time to make the necessary changes. She cited the LAFD’s technology, which she said is about two decades behind.

“I am not confident there would be a different result” if a similar disaster strikes, she said.

City Councilmember Traci Park, whose district includes Pacific Palisades and who has advocated for more Fire Department funding, agreed with Hudley Hayes.

Some essential changes have been made, such as requiring firefighters to stay for an additional shift during red flag warnings, Park said. But she said that too many fire engines are out of service, there are not enough mechanics, and most important, questions about the origin of the Palisades fire remain unanswered.

In October, after federal prosecutors charged a former Palisades resident with deliberately setting the Jan. 1 Lachman fire, The Times reported that a battalion chief ordered firefighters to roll up their hoses and leave the burn area on Jan. 2, even though they had complained that the ground was still smoldering and rocks remained hot to the touch. The Times reviewed text messages among firefighters and a third party, sent in the weeks and months after the fire, describing the crew’s concerns.

The LAFD’s after-action report, released in October, only briefly mentioned the Lachman fire. Critics have flagged this as a crucial lapse in the report, which prevents the department from figuring out what went wrong and avoiding the same mistakes.

After the Times report, Bass ordered an investigation into the LAFD’s handling of the Lachman fire.

Mayor Karen Bass and then-Fire Chief Kristin Crowley

Mayor Karen Bass, right, and then-Fire Chief Kristin Crowley speak during a news conference in January. Bass ousted Crowley less than two months after the Palisades fire.

(Allen J. Schaben / Los Angeles Times)

Bass had ousted Crowley less than two months after the Palisades fire, citing the LAFD’s failure to properly deploy resources ahead of the winds and potentially have a chance to extinguish the fire before it exploded out of control, an issue that was exposed by a series of reports in The Times.

Bass also countered Crowley’s financial complaints, saying that the budget did not affect the department’s ability to fight the fire. The LAFD’s 2024-25 budget had actually increased 7% from the previous year, due in part to generous firefighter raises.

More money won’t solve bad decision-making by top officials, said Marc Eckstein, an emergency physician who served as LAFD’s medical director and commander of its emergency medical services bureau until he retired in 2021.

He said that without transparency and accountability, “the fallback is always going to be what it has been: We need more of everything — more people, more money, more fire trucks, more fire stations.”

A modern fire agency needs the flexibility to surge its staff during a disaster, he said, while also addressing day-to-day needs. Most 911 calls are for medical problems, he said, yet the LAFD functions more or less the same as it did decades ago, when structure fires were more common.

He said a panel of outside experts should have been given access to the LAFD’s records to offer an unbiased look at how the department performed leading up to and during the Palisades fire.

“And it’s a playbook. OK, how do we prevent this from happening again?” he said. “And the fact that didn’t happen is a disgrace.”

How much the department transforms after the Palisades disaster will depend, in large part, on its new chief. Moore, who joined the LAFD in 1995 and most recently was deputy chief of the Operations Valley Bureau, was chosen by Bass to lead the department over a fire chief from a major city outside California.

At stations around L.A., firefighters told Bass that they wanted an insider for the job, which she said factored into her decision.

“Given that the Fire Department was under such scrutiny, such a difficult time, morale is in the toilet, infighting that’s going on, the last thing in the world they needed, in my opinion, was somebody from the outside,” Bass told The Times.

Moore had signaled before his appointment was confirmed last month that he was troubled by the LAFD’s missteps with the Lachman fire and was going to bring in an outside organization to investigate.

But the following week, he appeared to change course, alleging that the media was trying to “smear” firefighters while saying he still planned to investigate the Lachman fire.

Moore will be in charge of implementing the 42 recommendations in the after-action report, which range from establishing better communication channels to how to defend homes where hidden embers could ignite.

The report drew the conclusion that top LAFD commanders had startlingly little knowledge about combating wildfires, including “basic suppression techniques.” It suggested that all LAFD members undergo training on key skills such as structure defense and how to draw water from swimming pools when hydrants don’t work.

In an interview with ABC7, Moore said that the LAFD has adopted about three-quarters of the recommendations and is considering creating a division specializing in wildland fires.

Hand crew members work outside

Members of Crew 4, the department’s new full-time wildland hand crew, practice cutting fire lines near Green Verdugo Fire Road in Sunland.

(Myung J. Chun / Los Angeles Times)

Since the Palisades fire, the LAFD has hired a 26-member wildland hand crew that uses chainsaws and other tools to chop paths through brush to stop a fire from spreading. When they aren’t battling fires, they do brush clearance throughout the city.

Earlier this month, as hand crew members practiced cutting fire lines through the brush in Sunland, the crew’s leader, Supt. Travis Humpherys, declined to say whether they would have changed the outcome of the Palisades fire.

Travis Humpherys is the Crew 4 superintendent.

Travis Humpherys is the Crew 4 superintendent.

(Myung J. Chun / Los Angeles Times)

But they have already “made a dramatic impact” with brush clearance and fighting wildfires, including a 20-acre fire in Burbank in June, Humpherys said.

Moore’s requested budget of more than $1 billion for the coming year — a 15% increase over this year’s budget — includes money for a second wildland hand crew, as well as nearly 200 additional firefighter recruits and helitanker services to attack fires from the air. That amount could be pared down during the months-long city budgeting process, as the City Council and the mayor find ways to balance the overall budget amid financial headwinds.

Meanwhile, United Firefighters of Los Angeles City Local 112 is charting an ambitious course to reduce the department’s dependency on the city budget, pushing for a ballot measure that, if approved by voters in November 2026, would raise nearly $10 billion by 2050 through a half-cent sales tax. But after the LAFD’s failures in the Palisades fire, some voters may be reluctant to entrust its leaders with more money.

“It’s hard to believe that we are fully prepared for the next major emergency,” Doug Coates, the union’s acting president, said in a statement. “We desperately need more firefighters and paramedics, more trucks, engines, and ambulances and more wildfire resources and neighborhood fire stations.”

E. Randol Schoenberg, whose family lost four homes in the fire, including his in Malibu — along with documents that belonged to his grandfather, the composer Arnold Schoenberg — said he would be happy to pay more taxes for more services.

But Schoenberg, an attorney who is representing Palisades fire victims in a lawsuit against the city and the state, said he expects the LAFD to honestly examine its mistakes.

“If they don’t really grapple with the issues of how this happened, then no matter how much money we throw at it, it’s going to happen again,” he said.

Times staff writer David Zahniser contributed to this report.

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Private Credit: Boogeyman Or Opportunity?

Some argue that warnings about private credit’s risks reflect not just financial caution but tension and competition between banks and private lenders.

Blackstone’s latest move tells the story. In November, the firm led a £1.5 billion ($2 billion) private-credit package to finance London-based Permira’s buyout of JTC plc: a transaction backed by a who’s-who of heavyweight private lenders including CVC Credit, Singapore’s GIC, Oak Hill Advisors, Blue Owl Capital, and PSP Investments, along with Jefferies. The deal, which spanned multiple currencies and combined senior loans with revolving credit facilities, is the kind of complex tie-up that was once synonymous with big banks.

But today, this is what the center of corporate finance looks like.

Private Credit Soaks It In

Private credit, no longer a dimly lit corner of the financial markets, is now the go-to route for blockbuster deals. Since 2010, the market has grown nearly seven-fold and, according to the Bank for International Settlements, has swelled into a $2.5 trillion global industry, putting it on par with the syndicated-loan and high-yield bond markets.

On the surface, private credit seems to be eating the bankers’ lunch. After all, only one of the firms that participated in the Blackstone deal—Jefferies—is a traditional investment bank. But the reality is more complicated. The rise of direct lending hasn’t eliminated the old guard, but forced banks and private-credit firms into an uneasy partnership, with each increasingly intertwined in the other’s success.

Jamie Dimon, Chairman and CEO of the US’s largest bank, doesn’t like it.

Dimon sounded the alarm on an October 14 call with analysts, warning of “cockroaches” lurking in opaque corners of the private credit market. That same day, Blue Owl Capital’s co-CEO Marc Lipschultz clapped back at Dimon’s “fear mongering,” putting the blame on the syndicated loan market, not private credit itself.

Prath Reddy, president of Percent Securities

It’s an “interesting dichotomy,” says Prath Reddy, president of Percent Securities, an investment manager specializing in private credit. The players involved, he argues, are all in bed with each other anyway.

Yes, private credit lenders are largely unregulated and nontransparent about their risky line of business. And traditional banks may be regulated. But banks keep busy lending directly to private businesses and financing the private credit firms themselves.

“All the large investment banks also have major stakes in—and in many cases control over—asset managers that are competing with the existing private credit funds out there that they claim are eating their lunch,” says Reddy. “They’re trying to hedge that lunch from being eaten by playing directly with them.”

How We Got Here

As bank regulations tightened after the 2007-08 financial crisis, traditional lenders found their balance sheets constrained. This opened the door to non-bank lenders. Brad Foster, head of fixed income and private markets at Bloomberg, says this shift reshaped the entire corporate finance ecosystem.

Post-crisis, new regulations put real pressure on bank capital.

“As that happened, obviously more of what was that corporate borrow base shifted from what was traditionally bank capital into non-bank capital,” says Foster.

What began as a simple, one-to-one lending model quickly evolved. Direct lenders grew into “clubs” that mirrored the bank-dominated syndicates; their borrowers expanded from private, middle-market companies to public firms and even investment-grade issuers. Deals once destined for the syndicated-loan or high-yield bond markets increasingly migrated to private credit instead.

“It’s difficult to argue this hasn’t had an impact on banks,” Foster adds. “Large deals are being financed away from the public markets.”

Still, he notes, the relationship isn’t purely competitive. Banks and private-credit managers now frequently partner on transactions, blending capital from both sides. Sponsors today “will pick and choose whether to go to the bank market or the non-bank market:” a choice that didn’t exist at this scale a decade ago.

The result? Highly bespoke capital structures that entice sponsors and investors alike, due to the speed and flexibility with which deals can get done.

Private credit, for example, has helped private equity sponsors orchestrate leveraged buyouts. Notable examples include Vista Equity Partners, which teamed up with Ares Management to finance the $10.5 billion acquisition of EverCommerce. Similarly, Apollo Global Management relied on its private credit division to fund its $8 billion purchase of Ancestry.com, offering custom high-yield loans as banks hesitated in the face of rising interest rates. Additionally, Carlyle Group turned to Oaktree Capital Management for private credit to complete its $7.2 billion buyout of Neiman Marcus, as banks were reluctant to finance retail deals amid economic uncertainty.

By nature, however, the new system is less liquid, and back-leverage facilities can make restructuring more difficult.

So far, there have been no significant defaults or loan losses across the private credit portfolio, according to Matthew Schernecke, partner at Hogan Lovells in New York. But it’s uncertain “how great a risk a broader systemic shock may be if the number of defaults and loan losses are amplified in a significant way,” he adds.


“Banks try to hedge their lunch from being eaten by playing directly with private lenders,”

Prath Reddy, Percent Securities


‘Cockroaches’ To Blame?

The market got a whiff of what that systemic risk test would look like after the collapse of auto sector companies Tricolor and First Brands, whose bankruptcies highlighted private credit exposure’s vulnerabilities.

UBS had more than $500 million committed to First Brands through several of its investment funds. Even though its direct private credit exposure turned out to be relatively small, the situation was severe enough to spark a contentious back-and-forth over whether non-bank “cockroaches” were to blame, as JPMorgan’s Dimon suggested.

Hogan Lovells’ Schernecke sees both sides. On one hand, private credit deals are typically held rather than sold. This allows lenders to earn an illiquidity premium for concentrated risk and limited secondary market opportunities. This structure also enables fast execution; one or a few creditors can approve terms without broader market input.

On the other hand, underwriting standards can become compromised and looser documentation on large-cap deals can affect lower middle-market loans.

“Weaker loan documentation can lead to unintended consequences in private credit in which creditors are generally intending to hold their paper for an extended period and do not want to allow for significant leakage of collateral or value without their consent,” says Schernecke. “Given how fiercely competitive deployment opportunities have become, it is difficult for funds to push back on more ‘aggressive’ terms because they may be replaced by another fund to land the mandate.”

While most private credit funds will resist including the most egregious leakage provisions, being the first mover on any specific issue is difficult when other funds may be more willing to be flexible, he adds.

Banks’ concerns are partly competitive. Private credit has captured significant market share in middle-market and even large-cap lending, prompting Dimon and other executives to view it warily—while also getting cozy with their rivals.

What’s Next

As Percent’s Reddy notes, private credit’s growth—and its competition with banks—isn’t new. More than 15 years after the global financial crisis, bank lending shifted into “the hands of a few key players: Apollo, KKR, Blackstone,” he says. Today, they’re building out syndication desks and structuring loans just like the big banks did.

Reddy points to his former employer, UBS, as being “one of the first movers” when it came to adapting to the times. The bank began partnering with private equity firms and became more “sponsor-driven,” he says, since that’s where the opportunity lies for banks now. “I’ve seen the evolution firsthand.”

But if private credit’s flexibility is its strength, opacity is its Achilles’ heel. When banks originate syndicated loans, borrowers have regulatory oversight. Private credit funds don’t have to disclose much. If they put a deal on their balance sheet, no one knows the terms, the covenants, or even how collateral is verified, Reddy warns. That lack of visibility, he says, is why bank CEOs like Dimon can make ominous but unverifiable warnings.

“When Jamie Dimon speaks, the world listens,” Reddy quips. Dimon knows exactly how much exposure JPMorgan has to private credit funds, but must project vigilance for the sake of financial services in general.

When bank bosses accuse private credit funds of “eating their lunch,” then, Reddy isn’t so sure. At the end of the day, those private credit funds still have massive facilities with the banks, which have indirect exposure; they’re lending to all the largest lenders.

So, has lunch been eaten? Reddy wonders: “Maybe half-eaten.”

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Mirae Asset Securities: Embedding Innovation at the Core of Global Private Banking

As Korea’s largest securities firm, managing USD 393.6 billion in client assets as of Q2 2025, Mirae Asset Securities has established itself as a global institution known for sophisticated investment capabilities and consistently high-quality service. Size is not its only strength; the company sees innovation as a strategic imperative—and is pursuing both organic and inorganic pathways to build a financial ecosystem that anticipates the future.

AI as the Engine of Organic Transformation

Artificial intelligence sits at the heart of Mirae Asset Securities’ transformation efforts. The firm has recruited global top-tier technology talent, overhauled its organisational culture, and embedded AI applications directly into frontline wealth-management operations.

These investments are yielding results. Clients can now access real-time global market information with automatic translation, improving the quality and speed of decision-making. Data shows that investors who use the firm’s AI-driven tools exhibit a 15% higher rate of active investment decisions than those who do not.

Two flagship systems, the Mirae Asset AI Wealth Assistant and the PB Desk Assistant, deliver personalised recommendations, alerts, and investment insights. AI systems have studied roughly 400 internal work manuals, enabling instant guidance on procedures and documentation. For private bankers, the impact is substantial: average preparation time for consultations has dropped to one-quarter of the previous level, directly enhancing the quality of client engagement.

To sustain this momentum, the company launched an AI Digital Finance Expert Program with KAIST(Korea Advanced Institute of Science Technology) and offers a suite of internal training programmes, including online learning through Udemy for all wealth-management and private banking employees. The goal is clear: build a workforce capable of leading, not just responding to, industry change.

Acquisitions Fuel the Next Wave of Innovation

Mirae Asset Securities’ commitment to innovation also extends beyond Korea’s borders through targeted acquisitions and strategic investments. Recent deals by affiliate Mirae Asset Global Investments include the acquisition of Stockspot, an Australian robo-advisor, and the creation of Wealth Spot, an AI-driven asset-management company in New York. These ventures strengthen the firm’s own AI investment models, supporting internally managed robo-advisory assets that now total approximately USD 2.6 billion.

The firm is also collaborating closely with Global X— Mirae Asset Global Investments’s U.S. ETF subsidiary—on AI-enhanced market strategies and expansion into Asia’s fast-growing technology markets, including China Core ETFs.

In a major push into emerging markets, Mirae Asset Securities recently acquired 100% of India’s Sharekhan. Today, roughly 60% of its employees and nearly half its clients are based overseas, reinforcing its position as a global private bank with almost USD 400 billion in client assets.

Shaping the Future Through Digital Assets

Alongside AI, digital assets represent the next major pillar of innovation. Mirae Asset Securities was the first Korean securities company to complete Phase 1 of a Security Token Offering (STO) platform under the Financial Services Commission’s regulatory sandbox.

It is now building a blockchain-based system that integrates issuance, investment, payment, and settlement—supported by partnerships with SK Telecom, Hana Financial Group, and a working group of 23 global service providers.

Mirae Asset 3.0: A Group-Wide Re-Targeting

Mirae Asset Group—which includes Mirae Asset Securities—is taking another bold leap forward following two earlier eras: 1.0, marked by its founding and the pioneering of mutual funds, and 2.0, defined by global expansion and ETF leadership. In October 2025, the Group declared the beginning of a new 3.0 era, advancing toward a future in which traditional and digital assets converge, powered by innovation in Web3 and digital assets.

While innovation inherently involves risk, Mirae Asset Group continues to move forward with unwavering conviction, guided by the long-term global strategy and leadership of its Founder & Global Strategy Officer (GSO).

Anchored by this vision, the Group surpassed KRW 1,000 trillion in client assets in just 28 years since its founding (as of July 2025).

In a global market where many institutions speak of innovation, Mirae Asset Group demonstrates what true innovation looks like—bold, disciplined, and relentlessly future-focused.

As a permanent innovator, the Group—and Mirae Asset Securities—will continue to evolve in ways that draw heightened attention from the world of global private banking.

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Farmers must not be sacrified for the profit of a few industries, lawmaker says on Mercosur

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Austrian MEP Thomas Waitz (The Greens) told Euronews that the European Commission should rethink its budget plans in order to shield EU farmers from the impact of the Mercosur agreement, which could be adopted this week.

Under the Commission’s proposal for the 2028–2034 budget, funding for the Common Agricultural Policy would fall by 20%. Critics of the Mercosur deal argue it would expose EU farmers to unfair competition, as imports from South American countries could be more competitive on the European market.

“You cannot cut the funds by 20% literally and by 40% if you include inflation and sacrifice the farmers just for the profit of a few national companies or European industry,” Waitz told Euronews.

He said large agribusinesses stand to gain from the agreement, while small and medium-sized farmers would bear the costs.

EU farmers protest deal

The coming days are decisive for the trade pact, concluded in 2024 between the European Commission and Mercosur countries – Argentina, Brazil, Paraguay, and Uruguay – to establish a transatlantic free trade zone.

The European Parliament remains sharply divided over the deal. Tuesday will see lawmakers vote on a Commission-backed safeguard clause to monitor potential market disruptions from Mercosur imports, while EU member states are also expected to take a position at the Council in the coming days.

Commission President Ursula von der Leyen hopes to travel to Latin America on Saturday to sign the agreement in Foz do Iguaçu, on the Argentina–Paraguay border,Euronews has learned.

EU farmers are set to protest on Thursday as national leaders gather for a European summit.

If no agreement is reached beforehand, the issue will be pushed to the top of the summit agenda, with tense negotiations expected.

Full ratification, however, requires the backing of a “qualified majority” of the EU’s 27 member states. France remains firmly opposed and is seeking to delay a Council vote. Hungary, Poland and Austria have also aligned with farmers against the deal.

Ireland and the Netherlands, previously critical of the deal, have yet to clarify their positions. Italian farmers are also voicing opposition, putting pressure on Prime Minister Giorgia Meloni to declare her stance.

“If we lose them, we lose the rural areas and the ability to supply our population independently with food,” Waitz added.

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All eyes on Italy as Mercosur deal hangs in the balance

Italy’s silence on the Mercosur trade pact is deafening – and potentially decisive. Rome could become the kingmaker between supporters of the deal and countries seeking to block it.

European Commission President Ursula von der Leyen plans to fly to Brazil on December 20 to sign off the agreement. France, facing farmer anger over fears of unfair competition from Latin America, opposes the deal and wants to postpone the EU member states vote scheduled this week to allow the signature.

The trade pact with Mercosur countries – Argentina, Brazil, Paraguay, and Uruguay – aims to create a free-trade area for 700 million people across the Atlantic. Its adoption requires a qualified majority of EU member states. A blocking minority of four countries representing 35% of the EU population could derail ratification.

By the numbers, Italy’s stance is pivotal. France, Hungary, Poland and Austria oppose the deal. Ireland and the Netherlands, despite past opposition, have not officially declared their position. Belgium will abstain.

That leaves Italy in the spotlight. A diplomat told Euronews the country is feeling expose but that may not be a bad position to be in if it plays its cards rights to get concessions.

Coldiretti remains firmly opposed to the agreement

Rome’s agriculture minister had previously demanded guarantees for farmers.

Since then, the Commission has proposed a safeguard to monitor potential EU market disruptions from Mercosur imports. The measure, backed by member states, will be voted on Tuesday by EU lawmakers at plenary session in the European Parliament in Strasbourg.

Italy’s largest farmers’ association, Coldiretti, remains firmly opposed.

“It’s going to take too long to activate this safeguard clause if the EU market is hit by a surge of Mercosur’s imports,” a Coldiretti representative told Euronews.

On the other side, Prime Minister Giorgia Meloni faces a delicate balancing act between farmers and Confindustria, the industry lobby, while Italy remains the EU’s second-largest exporter to Mercosur countries.

This was also made clear by Agriculture Minister Francesco Lollobrigida a few days ago in Brussels. “Many industrial sectors and parts of the agricultural sector, such as the wine and cheese producers, would have a clear and tangible benefit [from the deal]. Others could be penalized,”he said.

This is why Italy has not taken a clear stance up to now. “Since 2024, we tried to protect everybody”, Lollobrigida argued, while remaining ambiguous on the country’s position.

Supporters of the deal are wooing Meloni, seeing her as the path to get the agreement done and open new markets amid global trade obstacles, including nationalist policies in the US and China.

“As long as the Commission president is preparing to go to Brazil to the Mercosur summit, we need to do what’s necessary for that to happen,” an EU senior diplomat from a pro-deal country said.

Yet uncertainty lingers. No one wants to schedule a vote that might fail, and Italy’s prolonged silence is rattling backers, sources told Euronews.

One diplomat familiar with the matter speaking to Euronews conceded “it’s hard, looks difficult”.

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World’s Best Digital Banks 2025: Round II—Global Winners

The global banking industry is currently in the midst of a profound digital transformation, propelled by the accelerating pace of technological advancements and the continuously evolving expectations of modern consumers and clients.

At the vanguard of this monumental shift are the World’s Best Digital Banks 2025, institutions that are not merely adapting to change but actively demonstrating how innovative digital strategies can fundamentally reshape and redefine the landscape of financial services.

These leading digital banks excel by integrating strategic vision, a customer-centric approach, and robust technology such as AI, blockchain, and the cloud. This combination offers tailored solutions both for individual consumers through personalized experiences and for businesses via sophisticated digital platforms, creating new financial interaction paradigms for the 21st century.

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World’s Best Digital Bank and Best Consumer Digital Bank

For the second consecutive year, Global Finance has named Bank of Georgia (BOG) the World’s Best Digital Bank and Best Consumer Digital Bank. This achievement highlights BOG’s commitment and leadership in digital banking, stemming from a strategic vision, customer focus, and in-house technological innovation.

At the core of BOG’s strategy is CEO Archil Gachechiladze’s “customer obsession.” This principle drives the bank to deliver intuitive, inclusive, and customer-centric banking. BOG achieves this by consistently understanding and adapting to the evolving demands of its diverse customer base.

A 700-strong, in-house IT team powers BOG’s digital agility. This team develops the bank’s core banking system, digital channels, and payment platforms. This self-reliance provides a competitive advantage, fostering rapid iteration and feature delivery. Minimizing third-party dependencies gives BOG control over its technological road map, allowing swift responses to market changes. The bank’s microservices-based architecture has accelerated application development and transaction processing, boosting efficiency.

The bank has established itself as a leading innovator by developing an open-banking API marketplace—a catalog of APIs available to third parties, enabling integration of BOG’s services into third-party platforms—facilitating an ecosystem with hundreds of partners. This initiative significantly enhances the customer experience through a comprehensive mobile application that functions as a “financial super app,” says Gachechiladze. Going beyond traditional banking, the app integrates BOG’s Personal Finance Management tool for budgeting and spending analysis. It also proactively identifies and presents personalized loan and credit opportunities, including buy now, pay later options. The “super app” extends its utility beyond finance, incorporating services such as in-app stock trading; digital gift card purchases; and diverse payment solutions for transportation, covering car-related expenses including fines and parking, as well as public transport passes.

Customer convenience is central to BOG’s digital strategy. The bank offers 24/7 digital onboarding, allowing new customers to open accounts and receive digital debit cards instantly. This is supported by continuous, multichannel customer support via text, phone, or video chat.

BOG’s digital transformation includes innovative payment solutions. These involve using smartphones as payment terminals for small businesses and individuals. The bank has also pioneered face-recognition technology for payments. Furthermore, BOG developed a dedicated mobile application for businesses, streamlining operations and transactions.

Best Corporate/Institutional Digital Bank

DBS Bank’s status as a leading digital bank is the result of a comprehensive digital-transformation strategy launched in 2014 with the goal of making banking effortless and seamless. This success is built upon several critical pillars.

The first of these foundational pillars is DBS’ commitment to tangible value from its technology, beginning with rigorous quantification of AI investments, attributing substantial financial gains to these initiatives. These gains are projected to reach 750 million Singapore dollars (about US$577 million) in 2024 and surpass SG$1 billion in 2025, a tangible demonstration of value that distinguishes the bank from its competitors.

Building on this strategic investment, DBS has industrialized its AI strategy, deploying over 1,500 AI and machine learning models across more than 370 use cases. These encompass internal operations, such as AI-driven audits for enhanced risk management; and a generative-AI (Gen AI) platform, DBS-GPT, that supports over 90% of staff, saving thousands of employee-days annually. Customer service is further enhanced by Gen AI–powered assistants that efficiently transcribe and summarize queries, while personalized nudges provide proactive financial guidance to clients.

Beyond consumer and internal applications, DBS prioritizes the customer journey for institutions and for small and midsize enterprises (SMEs) through the bank’s Managing through Journeys program. Digital innovations have led to a significant 30% reduction in time to open corporate accounts for SMEs in Singapore and halved the time required for implementing payment and collection API mandates. The bank’s digital lending platform for SMEs provides faster financing with improved credit risk assessment, resulting in a double-digit reduction in time-to-cash (the time it takes for a business to receive financing).

Complementing DBS’ internal strategy, an extensive ecosystem and API strategy that boasts over 400 partners empowers the bank to acquire new business without incurring traditional customer acquisition costs. DBS has also pioneered institutional blockchain services, facilitating instant multicurrency transaction settlements.

Finally, DBS’ success is deeply rooted in a fundamental cultural shift toward an agile, innovation-driven environment, mirroring a technology startup. This decade-long journey has been guided by a clear vision to “make banking joyful” through seamless digital experiences, a commitment now extended to corporate and institutional clients who can enjoy the same seamless and “joyful” banking experience as consumers.

Best Islamic Digital Bank

For the past decade, Boubyan Bank has consistently been recognized by Global Finance as the World’s Best Islamic Digital Bank. This achievement is a testament to its strategic vision, which seamlessly integrates digital innovation with Islamic principles through a sustainable and focused approach.

Boubyan has successfully forged a “digital-first” Islamic identity, demonstrating that Islamic banking can be modern, digital, and highly appealing to a tech-savvy audience, particularly younger generations. The bank’s strategy is built on prioritizing customer satisfaction, driving revenue growth, and achieving cost reduction through innovative digital solutions.

As a pioneer in the Kuwaiti market, Boubyan offers “first-in-Kuwait” products that simplify banking and deliver unique value to both retail and business customers. Key innovations include Msa3ed, or Musaed, an AI-powered conversational banking assistant that provides instant support in both Arabic and English, further enhanced by Gen AI for more-intelligent interactions. Another significant milestone is the launch of Nomo: a UK-based, sharia-compliant, digital bank enabling Middle Eastern customers with international lifestyles to swiftly open UK accounts, offering multicurrency payments, international transfers, and sharia-compliant investment opportunities. Additionally, Boubyan provides a comprehensive suite of digital solutions for SMEs, such as ePay for collections and eRent for real estate management.

Customer experience is paramount to Boubyan’s digital strategy, meticulously guided by human-centered design. The bank consistently achieves high customer-satisfaction ratings, with an impressive 99% of financial transactions conducted through its mobile app. The bank’s numerous awards for customer service further underscore that Boubyan’s digital convenience is seamlessly supported by a robust service ethos.

Boubyan’s Digital Innovation Center facilitates rapid product launches unencumbered by legacy systems. The bank actively collaborates with global and regional fintech partners to integrate cutting-edge technologies, such as Snowdrop Solutions for data enrichment.

Internally, Boubyan harnesses AI for operational excellence. This is exemplified by the automation of corporate risk assessment, which has dramatically reduced processing time from weeks to mere hours. AI is also deployed to optimize call centers and enhance internal workflows, showcasing a comprehensive commitment to efficiency that extends beyond customer-facing tools.

Bank of Georgia, DBS, and Boubyan underscore a fundamental truth: The future of banking is undeniably digital. These institutions demonstrate how a relentless focus on innovation, customer experience, and technological agility can drive sustained growth and market leadership. As the digital landscape continues to evolve, these banks’ achievements serve as a powerful testament to the transformative potential of digital banking, inspiring the industry to embrace a future where financial services are more accessible, efficient, and seamlessly integrated into daily life.

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World’s Best Digital Banks 2025: Round II—Consumer Regional

‘Phygital’ strategies and tools help consumer banks blend advanced technology and AI with accessibility and financial inclusion.

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A wave of innovation is reshaping consumer banking, moving a business estimated at some $70 trillion worldwide beyond simple online transactions to create integrated, customer-centric financial ecosystems. A primary feature of this transformation is the shift to super apps and beyond-banking models, which aggregate a comprehensive suite of financial and nonfinancial services—from credit and investments to communication and e-commerce—on a single, secure digital platform. Often, this shift is enabled by leveraging open-banking principles and APIs to foster a broader, more interconnected digital ecosystem.

Accessibility and financial inclusion remain central, however, as banks deploy “phygital” strategies that blend advanced technology with human touchpoints to ensure seamless access even in geographic areas with limited physical or digital infrastructure. Tools include mobile virtual-network operators (MVNOs) that do not own their own wireless network infrastructure and the USSD (unstructured supplementary service data) communication protocol that allows mobile phones to interact directly with a service provider’s systems.

Strategic application of machine learning and AI, meanwhile, is driving internal efficiencies in risk management and process automation and enhancing the customer experience through personalized product offerings and intelligent, real-time, decision-making for services like loan approvals. Convenience and security remain top of mind as banks adopt payment innovations like PayShap, QR, and tap-to-pay; sophisticated fraud-monitoring systems; and unique features designed to build trust and simplify complex daily financial activities.

Taken together, these innovations amount to a sweeping cultural change, as well as process change for banks whose customer base runs the gamut from beginner to highly sophisticated. This year’s regional winners exemplify the effort needed to get it right.

Africa

South Africa’s First National Bank (FNB) offers FNB Connect, an integrated digital financial platform including banking, credit, insurance, investments, and communication within a secure ecosystem. FNB serves 7.7 million digital customers who log into the app 156 million times monthly. As South Africa’s highest-rated banking app, it does duty as a personal banker, financial coach, and e-commerce hub, offering consumers an omnichannel experience driven by intuitive design, automation, and personalization.

“FNB Connect drives our ‘beyond banking’ vision by integrating connectivity, devices, and digital services into one ecosystem,” says FNB Connect CEO Sashin Sookroo. “In rural and periurban areas where physical banking infrastructure is limited, our MVNO offering ensures customers remain connected to digital platforms, enabling secure transactions and access to financial tools. Together, these pillars bridge the gap between connectivity and financial inclusion, accelerating digital adoption where traditional channels are out of reach.”

FNB is working to reduce communication costs through zero-rated banking channels, rewards, and free WhatsApp; and to make technology accessible via curated products such as solar energy and water tanks with eBucks Rewards. The bank’s service-provider portfolio allows customers to top up airtime/electricity or redeem vouchers at over 400,000 locations, eliminating the need to travel to urban centers. FNB’s CashPlus and AgencyPlus initiatives blend technology with human touchpoints to deliver a phygital experience, notes Fazlen Khan, channel management head for Broader Africa, ensuring financial services are inclusive and accessible for all communities.

Asia-Pacific

Although best known as Taiwan’s only dedicated SME bank, TBB has extended the same digital strengths to its consumer channels, creating a unified experience across retail and business customers. “Through model-based analysis of financial conditions and market dynamics,” says Lawrence Tsai, TBB’s manager of Digital Banking, “TBB predicts future funding needs, offering precise financial solutions to enhance business planning and operational efficiency.” Its micro-enterprise e-loan platform is specifically designed for SME financing, aligning the bank’s application processes, review logic, and product design with the distinct needs of small and midsized enterprises.

TBB offers an industry-first, comprehensive one-stop online experience for business applications and contract execution. Thanks to extensive use of optical character recognition, MyData integration, robotic process automation (RPA), and real-time decision-making systems, the bank reports it has reduced the time required for application submission from 15 minutes to two, and review time from two days to 40 minutes. Business owners can scan necessary documents using a mobile device or upload them via computer; the system automatically retrieves data through the National Development Council’s MyData database, enabling application completion in just 10 minutes.

Central & Eastern Europe

Bank of Georgia’s digital efforts have cut costs by more than 30% and achieved 90%-plus online service access, it reports, rewarding the bank with consistent industry recognition. Its super app offers investment services as well as “Buy Now, Pay Later.”

Bank of Georgia leverages open banking APIs to create a broader, highly interconnected digital ecosystem and prioritize a customer-centric experience with high digital adoption, seamless processes including remote account opening and instant digital cards, and enhanced support via chatbots and 24/7 in-app assistance. The bank is integrating machine learning and AI for risk management and process improvement and to create highly personalized product offerings. These include AI-driven SME loan approvals, cutting processing time for a significant share of clients.

Latin America

Banamex offers intelligent and personalized payment via its digital ecosystem. Customers can conveniently pay bills, transfer money, and make purchases with digital cards using the Banamex app and online banking while integration with Apple Pay, Google Pay, and Samsung Pay allows for fast, contactless payments tailored to customer lifestyles. In April, the bank launched Banamex Switch, a 100% digital account aimed at Gen Z, through which users can access digital account opening; digital credit cards; exclusive digital promotions, personalization, security, and control; and 24/7 assistance.

Middle East

Commercial Bank of Qatar’s digital platform offers over 150 services including geofencing for real-time card offers and automatic branch appointment token issuance (within 10 meters), eliminating manual kiosk interaction. A 60-second remittance service provides fast transfers to over 40 countries. IBM Safer Payments, an intelligent fraud monitoring system, analyzes transactions across digital channels, ensuring scam incidents are rare, while CBsafe ID protects against fraudulent calls via call verification, enhancing trust.

North America

Digital services are central to client relationships at Bank of America (BofA), driving growth and personalized experiences through industry-leading digital capabilities integrated with its financial and call centers. Last year, BofA clients’ digital interactions rose 12% to hit a record 26 billion. The launch of the bank’s unified mobile app last year enables clients to access all their banking, investment, and retirement accounts via any Merrill, Private Bank, Benefits Online, or BofA app. Erica, BofA’s comprehensive virtual financial assistant, manages clients’ full financial relationships, including initiation of applications in physical centers and completing them digitally. Lately, Erica has also been of use to clients affected by Hurricanes Helene and Milton and the Los Angeles wildfires earlier this year, making information available about BofA’s Client Assistance Program.

“We prioritize our multibillion-dollar technology investment by focusing on scalable innovation that delivers real value to our clients and employees,” says Tom Ellis, head of Consumer Technology. “From AI-driven tools like Erica to advanced data analytics and cybersecurity, our goal is to ensure every digital interaction is smarter, more personalized, and more efficient—year after year.”

Western Europe

Eurobank enhances 24/7 customer support through multiple digital channels, including interactive assistance via personal and bulk messages; private online chat through Click2Chat; and a video teller service for scheduling meetings, uploading documents, and applying for products. The bank’s digital channels also provide user-friendly investment tools, enabling real-time stock transactions, mutual fund management, and a global investment portfolio view, plus personalized product suggestions and credit offerings.

For daily financial activities, Eurobank integrates customizable payments, such as recurring and bulk options, with account aggregation for a unified view of the customer’s accounts. Features like real-time alerts, payee verification, fee calculators, personalized transaction suggestions, searchable history, repeat payments, and contactless options simplify transactions and link to a digital rewards program.

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World’s Best Digital Banks 2025: Round II—Consumer Winners

Consumer banking is moving far beyond traditional branch-based models.

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A clear trend is the ascendancy of the “super app” strategy, where institutions consolidate hundreds of functions—from daily banking and wealth management to lifestyle services like transport and stock trading—into a single, seamless digital ecosystem.

Complementing this is the pervasive integration of artificial intelligence (AI) that is evolving from a customer service tool to a core driver of personalized financial advice, fraud prevention, and hyperefficient digital lending.

Furthermore, the focus on user experience (UX) and robust information security has intensified, with banks prioritizing intuitive design, unified platforms, and advanced defense mechanisms like SIM-card fraud joint defense to build trust in a mobile-first world.

Finally, the pioneering of open-banking APIs and agile transformation demonstrates a move toward a more collaborative and financially inclusive industry, expanding access to underserved populations and leveraging technology to embed financial services deeper into customers’ daily lives.

Best Digital-Only Bank

Rakuten Bank distinguishes itself within the competitive digital-only banking sector by adopting a full-service, universal-bank model. This approach moves beyond the typically limited offerings of many neobanks,

providing a truly comprehensive suite of banking products and financial services accessible entirely through the bank’s robust online and mobile platforms. This universal digital scope caters to a broad clientele, serving the complete financial needs of both individual consumers and corporate entities.

The expansive array of services offered includes core banking functions such as standard banking, lending solutions, investment and wealth management, corporate finance, foreign exchange, and international services. By integrating these diverse financial pillars—from daily transactions to complex financing and investment—Rakuten Bank provides a singular, highly digitalized ecosystem where customers can manage virtually every aspect of their financial life without the need for a physical branch.

Best Online Payments Solution

Commercial Bank of Qatar leads in consumer digital payments due to its first-to-market approach and focus on secure, seamless experiences. Innovations supporting Qatar’s move toward a cashless society include the CB Pay mobile wallet, wearable payments, contactless “Tap N Pay” cards, mPay QR-code payments, and 60-second international remittances, all designed for convenience and speed.

Best Integrated Consumer Banking Site/ Best Bill Payment & Presentment

Arab Bank delivers a unified, seamless digital experience. The bank’s strategy focuses on integrating platforms for a consistent customer journey, using data analytics for personalized engagement, and adopting a mobile-first approach with its Arabi Mobile app. The bank prioritizes speed and efficiency through digitized processes, enabling quick loan approvals and convenient digital onboarding. Arab Bank also excels at bill payment and presentment by creating a smoothly integrated and customer-centric digital ecosystem.

Best in Lending/ Best Online Product Offerings

Bank of Georgia excels in Central and Eastern Europe with a super-app strategy, offering a broad and seamlessly integrated digital ecosystem. This includes digital lending (80% uptake), in-app stock trading, and lifestyle services such as digital gift cards and public-transport management. The bank leverages AI for personalized financial advice, product recommendations, and enhanced security, driving digital growth and boosting customer loyalty.

Best User Experience (UX) Design

Bank of America (BofA) excels in UX design, offering a seamless, unified, and personalized digital experience. The bank consolidated five apps into one platform with an intuitive Accounts Overview. BofA’s AI assistant, Erica, simplifies tasks and provides proactive, personalized insights through natural-language interactions, assistance with finding transactions, locking and unlocking debit cards, and snapshots of spending. BofA also prioritizes security with features like QR code sign-on. And the bank actively seeks client feedback.

Best Mobile Banking App

Isbank İşCep is recognized as a leading mobile banking app due to its super-app strategy and AI integration. It offers over 800 functions, from financial management to lifestyle needs. The bank’s AI assistant, Maxi, handled over 103 million conversations in 2024, providing personalized financial guidance. With over 80% of transactions on mobile and an 88.1% customer-satisfaction rate, İşCep demonstrates a successful digital strategy.

“Users shouldn’t be forced to manage their finances across multiple mobile apps. We understand that, ultimately, they desire a single, personalized finance application,” asserts Sezgin Lüle, deputy CEO at Isbank. “The opportunity exists to expand beyond traditional banking functions by incorporating nonbanking services through strategic partnerships. This approach promotes a collaborative ecosystem, especially with startups, positioning us as a financial ecosystem builder rather than just a bank.”

Best Information Security and Fraud Management

Taiwan Business Bank (TBB) excels in digital security and fraud management, employing a “three lines of defense” framework and continuous risk monitoring. The bank’s mobile app features a “mobile security shield” and dual-protection locks. TBB also partners with fintechs for AI-driven fraud prevention, sharing anonymized data to combat payment and remittance fraud effectively.

TBB leads the financial industry in security innovation by partnering with telecom, e-payment, and technology sectors to launch Taiwan’s first SIM-card fraud joint-defense mechanism. Through integrating the SIM-card reissuance anti-fraud communication API, TBB cross-verifies users’ SIM status during e-payment account linking, effectively identifying high-risk activities. As a result, the number of users linking TBB accounts to e-payments apps has tripled.

TBB is also actively deploying AI technologies and will officially establish its “AI Lab” soon. The AI Lab will serve as a crucial engine for technological innovation and cross-departmental collaboration. It will facilitate the practical implementation of AI applications and deepen digital transformation.

Best in Social Media Marketing and Services

Liberty Bank leverages data-driven communication and centralized campaign management for consistent and effective messaging. The bank builds community on social media by fostering relationships and providing meaningful content. Liberty’s social media success stems from an integrated digital transformation and strategic investment in technology. Targeted campaigns like “One of Us” support specific business goals and brand identity.

Most Innovative Digital Bank

Bancolombia is known for its agile transformation, rapid product development, and commitment to financial inclusion. Its successful digital-only bank, Nequi, exemplifies Bancolombia’s innovative approach, providing accessible financial services to millions, including underserved populations and a mobile-first generation.

Best Open Banking APIs

Millennium BCP leads in open banking, a success driven by the bank’s advanced technological infrastructure and strategy. The core is Millennium’s pioneering API platform, which is the central nervous system enabling seamless, secure data exchange with third parties. A developer-first approach complements this, cultivating an ecosystem for external developers. The bank provides comprehensive, easy-to-use APIs, robust sandboxes, and testing environments, encouraging fintechs to build new consumer services on its infrastructure. Crucially, the operation is underpinned by an unwavering commitment to security and compliance with regulations such as the EU’s Revised Payment Services Directive. These open-banking achievements are integrated into a cohesive, institution-wide digital-transformation strategy, solidifying the bank’s position as a provider of cutting-edge digital financial services.

Best in Transformation

With Banco Popular Dominicano’s “More Digital, More Human” strategy, the bank combines advanced digital channels like its App Popular with personalized interaction with humans, such as remote financial officers and people at reimagined branches. The bank also expands its ecosystem by embedding services in other businesses and leveraging technology for efficiency, security, and financial inclusion.

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Ferrari CEO Benedetto Vigna On Innovation, Heritage, And The Road Ahead

Home Executive Interviews Ferrari CEO Benedetto Vigna On Innovation, Heritage, And The Road Ahead

Benedetto Vigna discusses his four years of leading an iconic brand through rapid technological change, balancing tradition with progress, and steering growth from Maranello, Italy, to the global stage. Vigna is a physicist and longtime technology innovator. At STMicroelectronics, he helped pioneer MEMS motion-sensing technology and holds more than 200 patents.

Global Finance: How has the transition been from being a physicist and an innovator in the semiconductor industry to the CEO of Ferrari?

Benedetto Vigna: It has been an extraordinary learning experience; less different from my previous role in high-tech than I initially expected. Regardless of the sector, what matters most are the people.

The CEO of Ferrari, like any leader in high-tech, must be an innovator. The key difference here is the strong heritage that must be honored and interpreted. In my previous role, the future of the business was shaped almost entirely by what lay ahead, whereas at Ferrari, there is a unique balance between tradition and innovation.

Additionally, the sporting dimension adds an emotional intensity unlike anything I have experienced before.

GF: How did your previous career prepare you for your current role? And what perspectives or skills did you bring with you to Maranello, the home of Ferrari?

Vigna: My previous career prepared me for my current position at Ferrari in three main ways.

First, I brought an entrepreneurial mindset to innovation, encouraging teams to embrace new ideas and approaches. In my previous role, with a small team, hard work, passion, and trust from several clients, we had been able to build from scratch a multi-billion dollar business.

Second, I promoted greater openness within the organization and expanded our external network, helping teams build stronger relationships with suppliers and partners from diverse cultural backgrounds.

Third, my experience made me appreciate the importance of organizational design. I applied this by helping to flatten the structure at Ferrari, making it easier for information and ideas to flow across the whole company.

Last but not least, I highlighted the importance of acting as a united team.

GF: You recently outlined Ferrari’s new 5-year strategy. What are the key elements, and what does it mean for the “Casa di Maranello”?

Vigna: At our Capital Markets Day, first of all, we confirmed to have kept our promises, both in terms of products and financial performance. We exceeded the profitability targets set in our 2026 business plan one year ahead of schedule, and we are also ahead on our share buyback program. Moreover, during a time of uncertainty, we provided a clear floor for both top-line and margins until 2030.

Finally, we reaffirmed our strong commitment to sustainability, as we believe it is a key enabler for the new generation.

GF: And how much are you involved in the racing car side of the business?

Vigna: Our company has three souls: racing, sports cars, and lifestyle. Racing, where our story began, is extremely important for the company and for me, as it reflects our involvement in Formula 1, Endurance, and Hypersail.

For Ferrari, racing represents three main dimensions: it serves as a technological platform that transfers innovation from the track to the road; it provides a universal commercial platform for sponsorship opportunities; and it acts as a constant reminder to stay grounded, humble and focused.

Ferrari CEO Benedetto Vigna
Ferrari CEO Benedetto Vigna

GF: Ferrari is one of the most known and recognized brands in the world. How do you keep the reputation of the group so high for a long time to come?

Vigna: The world needs brands that are both agile and consistent with their DNA and values. In a time when respect and consideration are increasingly rare, it is crucial to pay attention to all stakeholders. For Ferrari, this means engaging with the local community through educational projects. We believe in co-prosperity.

GF: The role of technology and innovation is crucial for the future of Ferrari. What is your approach to this, considering your background?

Vigna: Ferrari has always been exploring new territories. Just think that, in the beginning of our history, Enzo Ferrari was called in his hometown “el mat”—the madman—for his determination to create a 12-cylinder engine. At that time, no one believed in a 12-cylinder car.

The technology, which is fundamental for a company’s survival, is only one of the ways to innovate. A purely tech-push approach, indeed, risks forgetting what is truly essential: the individual. Also a market-pull approach carries the risk to lag behind. My approach is emotion-driven—one that starts with a person’s emotion. We embrace technology neutrality because we put people at the center.

GF: And where growth is going to come from for the group? New models? New markets? Or eventually also new segments of the market?

Vigna: We have clear ideas on this front. The bulk of our growth over the next five years will be driven by Sports Cars revenues, further supported by the strong visibility provided by our order book, which extends well into 2027. More specifically, we expect Sports Cars activities to generate approximately 2 billion euros in revenue over the plan period, driven by an enriched product mix and increased contributions from personalizations. For this reason we are building two new Tailor Made centers in Tokyo and Los Angeles.

GF: Do you accept the definition of Ferrari as a leader in luxury goods, or is there more to the brand than just that?

Vigna: Ferrari is unique, first of all, as there is no other brand in the world that is both exclusive and inclusive. What sets us apart is also the blend of three dimensions: heritage, technology, and racing. Heritage is the extraordinary legacy our founder left us. Technology means the relentless innovation to always exceed our clients’ desires. And racing—the arena where we were born and which continues to fuel the Ferrari dream. The first Ferrari, the 125 S in 1947, was born to race.

GF: And finally how much do economic uncertainty and tariffs affect a brand like Ferrari? Less than most other car companies and manifacturers in general?

Vigna: The answer lies in our agility in defining and updating our commercial policy. Ferrari is in a somewhat privileged position compared to most other manufacturers: We have the ability to carefully control our allocations in each region, which helps us preserve our brand value. Our new sports cars have been very well received, and we continue to see consistent demand-growth across all our powertrains, models, and geographies. This strong and resilient demand, combined with our unique positioning, enables us to navigate economic uncertainties and regulatory changes. Despite all this, we must always—always—keep four wheels on the ground.

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Reimagining Banking with AI, Cloud, and Design Thinking

Speaking on the sidelines of Global Finance’s 2025 Global Bank Awards in Washington, D.C., Arun Jain—Chairman and Managing Director of Intellect, and Chief Architect of Purple Fabric—outlined a bold vision for what he calls the “fifth wave of banking”: an era defined by AI, Cloud and Design Thinking.

At the centre of this transformation is Purple Fabric, the world’s first open business-impact AI platform. Jain describes it as a democratizing force for the industry—technology that brings AI out of the exclusive domain of data scientists and places it directly into the hands of business and operations teams. The goal is to enable banks to co-create contextual, composable solutions that deliver measurable efficiency gains and improved customer experience, while upholding the highest standards of ethics, transparency, and trust.

For Jain, the future of banking requires a decisive shift from product-first thinking to a customer-first model. Rather than designing products and retrofitting customer journeys around them, he argues that financial institutions must build solutions around the financial events that shape customers’ daily lives—from paying bills and receiving salaries to large, complex needs like home purchases or wealth transitions.

This philosophy underpins eMACH.ai, Intellect’s modern architectural framework built on Events, Microservices, APIs, Cloud, Headless technology, and AI. By adopting these modular building blocks, banks can create unified platforms capable of responding to customers’ unique financial-event patterns in real time. The result: faster innovation cycles, personalised engagement, and the ability to scale new business models at materially lower software costs than legacy platforms allow.

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Why the Dodgers are biggest spenders, and winners, in sports

Step into the Dodgers’ team store, turn to the right, and you’ll be staring at Shohei Ohtani.

Not in person, of course. But amid all the jerseys and caps and T-shirts, there is a commercial playing on a loop, with Ohtani waving his fingers through his hair and winking as he displays the product he is endorsing: the top-selling skin serum in Japan.

“Take care of your skin,” the narrator says. “Live life to the fullest.”

Life is good at Dodger Stadium. In the store at the top of the park, you can buy a bottle of skin serum that retails for $118, or World Series championship gear including T-shirts and caps for $54 and up, hoodies for $110 and up, and cool jackets for as much as $382.

If you’re a fan of any team besides the Dodgers, you might despise all the money they spend on players. On Friday after the Dodgers introduced their latest All-Star, closer Edwin Díaz, I asked general manager Brandon Gomes if they really could buy whatever player they wanted.

“Our ownership group has been incredibly supportive, so if we feel like it’s something that meaningfully impacts our World Series chances, we’ve had that support all the time,” he said. “We’re fortunate to be in that position.”

The Dodgers’ owners spend money to make money, and they wisely hired Andrew Friedman a decade ago to tell them where to spend their money. Sounds simple, but some owners do not spend money wisely, and some do not spend money, period.

And sometimes you do both, and it just does not work out.

In the last decade the Dodgers have made the playoffs every year. Take a guess: What other Los Angeles pro team has made the playoffs the most during the last decade?

It’s the Clippers — eight playoff appearances, no championships and now a disaster.

The Dodgers have won three championships over the last decade. You might not remember that the Dodgers’ owners were ridiculed within the industry for spending $2 billion to buy the team in 2012.

At the time I asked co-owner Todd Boehly how he would define successful ownership of the Dodgers.

“You’re not really asking me that, are you?” he said then. “The more World Series we win, the more valuable a franchise it is, right?”

The Dodgers were valued at $8 billion last year by Sportico.

They signed Díaz for three years and $69 million. I asked Gomes what winter signing he recalled as the biggest during the five years he pitched for the Tampa Bay Rays.

Andrew Friedman, left, and Dodgers general manager Brandon Gomes welcome Edwin Díaz.

Dodgers president of baseball operations Andrew Friedman, left, and Dodgers general manager Brandon Gomes welcome star closer Edwin Díaz during his introductory news conference Friday.

(Allen J. Schaben / Los Angeles Times)

In 2014, he said, the Rays signed closer Grant Balfour: two years and $12 million — after the Baltimore Orioles withdrew a two-year, $15-million deal following a physical examination.

It’s not just the Rays, or even the small markets. The New York Mets’ spending rivaled the Dodgers last season, but the Mets missed the playoffs and lost free agents Díaz, Pete Alonso and Tyler Rogers this week alone. The New York Yankees sound oddly supportive of a salary cap. The Boston Red Sox and Chicago Cubs talk like big-market teams but do not spend like them.

At the Angels’ team store Friday morning, five customers looked around the team store, where all jerseys sold for 50% off. The attraction at the store Saturday: photos with Santa.

The Angels have not made a postseason appearance since 2014, and their acquisitions so far this offseason: a formerly touted infield prospect once traded for Chris Sale, a talented young pitcher who missed this past season because of injury and another pitcher who finished third in Cy Young voting in 2022 but has not pitched in the majors in more than 18 months. They’ll likely pay those three players less than $4 million combined.

In March, Anaheim Mayor Ashleigh Aitken invited Angels owner Arte Moreno to join her in “an open and honest conversation about the future of baseball in Anaheim.”

This week when the future of the Angel Stadium site came up during an Anaheim City Council meeting, Aitken mused about asking city residents “how much of a priority is it to have the land tied up with a baseball franchise,” Voice of OC reported. (The Angels’ stadium lease extends through 2032, and the Angels have the right to extend it through 2038.)

So consider this a timely holiday reminder for Dodgers fans to give thanks for this ownership group, for what the Dodgers are doing now is exceptional and extremely rare.

It would be nice if the Dodgers made more of a commitment to family affordability — and also if the Dodgers did not charge $102.25 for “an iconic photo op with the 2024 and 2025 World Series trophies” — but their attendance nonetheless hit 4 million for the first time.

This is a Dodger town, and the team is the toast of the town. The Dodgers are the biggest winner in American pro sports right now.

The owners are winners too. On Thursday, Boehly’s company staged its holiday party, and the musicians included Eddie Vedder, Bruno Mars, Anthony Kiedis, Brandi Carlile and Slash. Live life to the fullest, indeed.

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CFO Corner: Nitesh Sharan, SoundHound AI

Nitesh Sharan has served as CFO of SoundHound AI since September 2021. The company, a leader in voice and conversational AI, went public on April 28, 2022. Before joining SoundHound, Sharan held senior finance roles at Nike, including Treasurer, Head of Investor Relations, and CFO of Global Operations, as well as leadership positions at HP and Accenture.

Global Finance: What stands out as your main achievements leading finance at SoundHound AI?

Nitesh Sharan: When I joined SoundHound, it was still private and at an inflection point—preparing to scale truly breakthrough voice AI technology. SoundHound is a next-gen technology company founded 20 years ago by Stanford PhDs and computer scientists who believed that one day, humans would communicate with technology through natural conversation, just like they talk to one another.

Taking the company public in 2022, during one of the most challenging years to do so, was certainly a defining milestone. It brought complexities of sustaining growth, managing liquidity, and scaling fast while navigating market headwinds. Beyond going public, my focus has been on building and scaling the finance function from the ground up, putting in place the systems, talent, and processes to help us operate with both speed and agility. We’ve raised capital, entered new markets, and introduced new pricing and revenue models that better align with our strategic vision.

Our mission is simple but also ambitious: to change how people interact with technology and make it accessible to everyone. We’re not repaving old roads—we’re building new ones.

GF: Besides a high level of organic growth, SoundHound AI has also carried out several acquisitions. Why?

Sharan: Until 2024, the company’s growth was entirely organic. Since then, we have acquired four companies: SYNQ3, Allset, Amelia, and Interactions. Each brought unique capabilities and established customer relationships. We knew the world was changing rapidly, and we didn’t believe that only looking internally for great ideas was a good idea. There are incredible teams out there doing great work, and we saw real opportunities to combine strengths and accelerate innovation together.

GF: Will you buy more in the future?

Sharan: Possibly, yes. We remain open—and we have to be. We evaluate every opportunity through a strict lens, with strategic, operational, and financial considerations. Ultimately, we are trying to change how humans interact with technology, and every acquisition has to support that mission.

GF: There are concerns that AI investments are too costly. Would you agree?

Sharan: I disagree. Every era of fundamental disruption—from the railroad to electricity to the internet, cloud, and mobile—has seen some skepticism. Growth and change don’t happen linearly; they ebb and flow, but the overall trajectory of the AI industry keeps rising. Having witnessed many inflection points in my career, I believe this may be the biggest yet. And we’re still in the early days.

Right now, we’ve only scratched the surface. Across industries—from education to healthcare and financial services—the potential of generative and agentic AI remains largely untapped. From a broader view, this transformation is just beginning, and collectively, we’re not investing enough across the breadth of ways to utilize these technologies.

GF: Are you using AI tools inside the finance team itself, and how have they changed your day-to-day work?

Sharan: We are using the technology ourselves, and the impact is becoming visible across the company—getting twice as much done with our existing staff. Within my broader function, spanning finance, strategy, HR, and legal, we are seeing green shoots of efficiency and innovation.

That said, things are evolving quickly. New tools are emerging every week, and while we’re exploring many of them, we’re intentional in our approach. In accounting, for instance, we’re cautious about full automation but already leveraging AI for research and documentation. We’re also testing AI tools in planning and payables to scale more efficiently. So, we’re experimenting broadly, staying open-minded, and I expect we’ll have even more to share a year from now.   

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EU tightens foreign investment screening to counter rising geopolitical threats

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Updated

The European Union’s member states and the European Parliament have struck an agreement to strengthen the screening of foreign investments in the bloc as tensions rise over investments from countries such as China.

The Parliament had been pushing for broad screening of foreign direct investments, but it is EU member states who hold the ultimate authority over investment reviews. The two have now agreed on a common text that strengthens the existing rules.

Under the deal, mandatory screenings will now cover military equipment, artificial intelligence, quantum technologies, semiconductors, raw materials, transport and digital infrastructure, and even election systems.

“By requiring all member states to implement a screening mechanism and by strengthening cooperation among them, the regulation closes potential loopholes for high-risk investments in the internal market,” said MEP Bernd Lange, chair of Parliament’s trade committee.

He added that Parliament’s negotiators “successfully advocated for a broader minimum scope of the national screening mechanisms, ensuring that investments in particularly critical sectors must be screened by all member states”.

Shielding Europe’s economic security

The revamped framework stems from a European Commission initiative to harden the EU’s economic defences.

“In recent months, it has become clear that the geopolitical context has changed significantly,” an EU diplomat said on Thursday. “Trade can no longer always be seen as a neutral transaction between independent economic operators.”

He noted that several recent cases “demonstrated that economic instruments have been weaponized against Europe for geopolitical purposes.”

In September, the Netherlands placed the Dutch-based, Chinese-owned chipmaker Nexperia under state supervision out of concern that critical know-how from its European facilities could be siphoned back to China.

Beijing responded by restricting chip exports to Europe, thus threatening the EU’s automotive industry, which relies heavily on those components. Although a US-China deal eventually restored exports, tensions between Beijing and The Hague remain high.

The EU has had a cooperation mechanism on foreign direct investment screening in place since October 2020, but initial resistance was strong.

“At the beginning, some economic actors across Europe were reluctant to (implement) such a screening,” a parliamentary source told Euronews. “Investment issues are essential to them and they sometimes don’t see the risks.”

Under the EU’s rules, the Commission can request information and issue opinions, but it cannot force a member state to screen and block an investment.

On top of that, a 2023 regulation introduced a new screening regime for non-EU subsidies granted to companies operating in the bloc – another move that places China firmly in the spotlight.

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Leading Innovation and Digital Transformation in Serbia

Global Finance (GF): What are the bank’s signature digital products and services, and what differentiates them?

Zoran Petrovic (ZP): As part of our five-year transformation journey, we’ve launched or improved several digital products and services. We have two “signature” offerings:

  • iKeš (iCash) – a fully online personal loan, available for both existing and new clients. Minimal additional documentation is required, making the approval process 10-times faster.
  • iRačun (iAccount) – a fully online digital current account, available in 15 minutes. It comes with a digital debit card plus immediate access to the MB app and digital wallets.

These products are available for retail and SME clients, enabling us to meet the needs of more customer segments.

GF: How have you made complex banking and payments processes more simple, while also enhancing the user experience?

ZP: We are increasingly providing customers with simplicity and speed. For example, at the end of 2024, we introduced a one-click payment feature for investment funds. In its first six months, it accounted for a 70% share of customers’ total investments, helping Raiffeisen Invest surpass EUR 1bn in AUM.

More recently, we became the first bank in our market to introduce deep link technology for peer-to-peer payments. This allows clients to send and request money without inputting recipients’ information. Our SME customers can now see and approve invoices via one simple and convenient customer interface: our mobile banking app. Over 25% of these clients are already using it and 98% of all outgoing payments use digital channels.

Further, in addition to providing real-time information on SME accounts and transactions, our AI tools analyse past behaviour of SME clients, enabling better cash flow predictions to help plan their finances.

GF: How effective has your strategy been in attracting digital customers?

ZP: Since launching iRačun (iAccount), more than 250,000 customers – mostly individuals – have opened fully digital accounts with us. Last year, we achieved 50% market share in the total number of customers opening online accounts across Serbia. We also became the biggest SME bank with over 100,000 active clients, nearly doubling our client base in only two and a half years.

In addition, our mobile app is the most widely used in Serbia, with over 500,000 users, and has the highest ranking on app stores. Finally, we’ve seen double-digit growth in the total number of active retail customers year-on-year, driven by digital customer engagement efforts.

GF: Given innovation is core to a successful digital offering, what’s your approach?

ZP: Everything we do starts with the customer. We understand who they are and what they need, and then innovate in the design of our products and services to suit them. We can quickly identify and seize emerging opportunities by applying the “permanent agile innovation organisation at scale” approach used by the best tech companies globally. That includes hiring and developing the best talent. To make all that possible, there is close collaboration between the business, our IT function and external resources. They work as one team with common goals.

GF: What’s next on your digital agenda?

ZP: We will continue to digitally empower our clients and employees, fulfilling our vision of being Serbia’s digital bank with a human touch. To do this, we created specialist teams and programmes to ensure the adoption of AI. With mobile expected to become the primary touchpoint with our clients, we will ensure we have the necessary tools and capabilities.

Making SME lending faster and more efficient is one of our key areas under development. We also see strong potential in further scaling our investment business by allowing clients to open investment accounts fully online or purchase international stocks directly from the mobile app.

We will also continue to make daily banking tasks even easier and more enjoyable by implementing world class UX standards and extending mobile self-service capabilities for customers’ accounts, cards, and profiles.

Through these initiatives, we plan to celebrate our 25th anniversary in 2026 by reaching the milestone of one million active clients.

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