The new seat will be installed from 2028 on hundreds of easyJet’s new aircraft, providing an extra two inches of improved knee and shin clearance
The new measure will be introduced in a few years(Image: PA)
As budget airlines attempt to cram more and more passengers onto flights, it can feel as if the seat in front edges slightly closer each time you board a plane.
However, a “next generation” economy seat is on the horizon, which its creators claim will provide travellers with additional legroom without compromising space for airlines.
The seat reshapes a passenger’s back, enabling their hips and spine to sit further back on the cushion so their knees and legs gain additional space at the front.
The back is constructed from carbon fibre rather than the traditional moulded plastic, producing a slimmer seat that provides crucial extra inches for the person behind.
A “fixed recline” of 22 degrees naturally shifts the passenger to the most efficient position in the seat, Mirus claims. Customers cannot manually recline the seat to annoy the passenger behind them.
A standard easyJet seat typically provides between 28 and 29 inches of room, meaning anyone who is six foot or taller will touch the seat in front with their knees. Some airlines on longer haul economy flights offer up to 34 inches of space.
“We’ve always had very comfortable leg room in easyJet,” said Kenton Jarvis, the airline’s chief executive. “This product is exceptionally comfortable, exceptionally light and allows a configuration that creates more space for the customer in the cabin.”
He explained easyJet wouldn’t be retrofitting any of its estimated 350 aircraft, stating: “There’s an expense to ripping off perfectly good seats and putting in and buying new ones.” The seats will instead appear in new orders of the Airbus A320neo and A321neo from 2028.
Research conducted this year by consumer group Which identified the short-haul carriers offering the tightest economy-class seat layout, or pitch, as Jet2, KLM, Lufthansa, Ryanair, SAS, TAP Air Portugal, Vueling and Wizz Air. All featured at least some seats with a 28-inch pitch.
The group noted that seat comfort also hinged on quality factors such as padding. By that measure, easyJet’s current seats achieved two out of five.
David Morgan, easyJet’s chief operating officer, commented: “We are delighted to be introducing the Mirus Kestrel seat across our future fleet.
“On top of the sustainability benefits, the additional legroom and enhanced comfort these seats will provide will also deliver an improved onboard experience for our customers, which we know they’ll love.”
EASYJET has launched a huge sale with millions of seats on offer for winter 2027 including the February half-term.
The budget airline’s Big Seat Release has over seven million seats on flights to and from the UK on sale for between February 1 and March 21, 2027.
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EasyJet has launched its Big Seat Release for winter 2027Credit: GettyDestinations include Agadir in Morocco, which was recently named the most affordable break for this summerCredit: Love holidays
Travellers can choose from over 140 destinations across Europe and North Africa from 22 UK airports.
Flight offers include one-way flights to Paris from London Gatwick, costing £31.99 on February 2, 2027.
You could also travel to Dusseldorf in Germany, Geneva in Switzerland, and Grenoble and Nantes in France for the same price.
If you fancy travelling further afield, you could fly to Agadir in Morocco from London Gatwick on February 23, 2027, for £37.99 one-way.
Agadir was recently named the most affordable break for summer 2026 by loveholidays, with a week holiday to the seaside city costing as little as £24 per person per night between June and August.
The Moroccan city is surrounded by mountains and also boasts a six-mile long golden beach.
Deputy Travel Editor Kara Godfrey recently visited the city and said: “The Moroccan city is home to the country’s largest market, Souk El Had, as well as a bustling harbour and modern marina.
“Rebuilt following a devastating earthquake in 1960, the sprawling city nestles against the Atlantic Ocean and its palm-lined wide roads feel more Miami than Morocco.”
Other bucket-list destinations include Reykjavik in Iceland, with flights costing from £44.17 per way and Thessaloniki in Greece, costing from £48.99 per way.
To find easyJet‘s lowest fares, head to the low fare finder section of the easyJet website where the best value fares are shown.
EasyJet holidays also has thousands of package holidays available, including to destinations such as the Canary Islands, Morocco and Tunisia.
All of the holiday packages include flights and a hotel, with a 23kg luggage allowance and transfers for beach getaways.
Kevin Doyle, UK Country Manager for easyJet, said: “Putting millions more seats and package holidays on sale today for nextwinter means our customers across the UK can book early and enjoy great value to Europe’s most popular leisure destinations, including firm favourites such as Amsterdam, Paris, Alicante, Tenerife, and Malaga.
“With hundreds of routes available from 22 UK airports, our short-haul network offers unrivalled choice for those planning their holidays for next year, to book with ease, and we can’t wait to welcome them on board.”
The Mirus website states: “Designed for airlines operating short to medium-range flights of around 5 hours in standard specification, but available in ‘Enhanced Comfort’ specification to comfortably open up longer routes — the Kestrel transforms travel for passengers through unbeatable levels of legroom.”
They’re set to be rolled out across the Airbus A320neo and A321neo fleet in 2028.
David Morgan, chief operating officer, said: “The additional legroom and enhanced comfort these seats will provide will also deliver an improved onboard experience for our customers which we know they’ll love.”
GREGGS sausage rolls are seriously taking off — as easyJet is serving free ones on board for the first time.
The budget airline is dishing out the popular flaky pastries to mark the opening of a base in the heart of Greggs country.
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easyJet is serving free Greggs on board flights for the first timeCredit: PAThe collaboration celebrates the launch of easyJet’s new hub at Newcastle International AirportCredit: PA
And passengers can dip them in a range of new sauces inspired by destinations around the world, including kebab.
The collaboration celebrates the launch of easyJet’s new hub at Newcastle International Airport — 75 years after Greggs’ first shop was opened in the city.
Holidaymakers flying from there yesterday were treated to a free sausage roll, and all week punters can scoff one from a special easyJet service landing in the city centre.
They will also be offered limited-edition dips, such as Turkish-style kebab, with aromatic choices of lemon, vinegar and smoky paprika.
There is also Tunisian– inspired harissa ketchup, or Italy’s silky affogato flavour, with hints of deep-roasted coffee, cocoa and vanilla.
Flyers tucked into their favourites yesterday.
Easyjet’s new Tyneside base is the airline’s 11th in the UK, and will offer more than 80 flights a week to 22 destinations.
It will also support around 1,200 jobs, including 140 direct roles for pilots and cabin crew.
Garry Wilson, CEO for its holidays business, said: “This is a major milestone for us, so partnering with Greggs, a true Geordie icon and one of the city’s most famous exports, felt like the perfect way to celebrate our arrival.”
Greggs director Hannah Squirrell added: “This is a fantastic opportunity for the local community, and we can’t think of a better way to celebrate than with a sausage roll.”
John Gregg founded the bakery in Newcastle in 1939, and its first outlet opened in the city’s Gosforth in 1951.
There will also be limited-edition dips, such as Turkish-style kebab, servedCredit: PA
At the moment, most UK airlines won’t be affected because of hedging – essentially a fixed price for oil – which is keeping prices stable.
Depending on the length of time that the Iran conflict continues and if the Strait of Hormuz remains closed, there could be price hikes in the coming months.
This in turn will see airlines having to put up their fares for passengers.
Mr Jarvis said that he expects easyJet to be “good for three weeks.”
Meanwhile, Ryanair boss Michael O’Leary said that he doesn’t expect disruption as long as the ongoing conflict ends “in the next month or two.”
Unlike these airlines, US carriers aren’t hedged which has resulted in the rise in fare prices already.
Willie Walsh, director general of the International Air Transport Association (IAG) who owns British Airways, explained that fares across the North Atlantic are set to jump up.
Talking more on the issue, he said that due to the price increase of US airlines, “competitors at the other end will match the price increase. It’s the nature of the industry.”
Some airlines have already put the price of their fares up, or are preparing to.
AirAsia said it would temporarily raise ticket prices but said it would be revising fares at a later date.
Thai Airways said it expects tickets to go up by 10 – 15 per cent, while Qantas also said it would increase prices depending on the route.
And Scandinavian airline SAS has introduced a “temporary price adjustment”.
Air New Zealand has increased prices of its flights in response to rising fuel costs as well.
Domestic flights were going up by $10 (£4.37) one way, short haul by $20 (£8.74), and long haul $90 (£39.35).
If you’re looking for destinations for a May half-term break that are perfect for families and not too far away, then this island often compared to the Caribbean could be one for your shortlist
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The island has been nicknamed the ‘Caribbean of Europe’(Image: Getty Images)
Finding the perfect family holiday destination can be tricky. You want somewhere with amazing beaches and natural beauty, but at the same time, you need to be practical and ensure you pick somewhere easy to travel to and in your budget.
Recently, easyJet released a new Family Holiday Index, its way of ranking the top holiday destinations for people travelling with children based on a number of factors. These include the logistics of travelling to the destination, beach and water access, cost, and the number of family activities on offer.
Using this information, it was able to compile a top ten ranking of family holiday destinations, and unsurprisingly, Spanish destinations took six out of the ten spots. However, ranking at number six was an Italian island that has been dubbed the ‘Caribbean of Europe’ thanks to its spectacular beaches and unspoilt scenery.
Sardinia scored highly as a family destination thanks to its huge selection of beaches, family activities, and easy accessibility from the UK. The island has two main air hubs: Cagliari Elmas Airport in the south which is the largest and Olbia Costa Smeralda Airport in the north which is popular in the summer. EasyJet offers seasonal services to Olbia from Bristol, Edinburgh, London-Gatwick, and London-Luton. If you’re planning to fly to Cagliari from the UK, there are routes available on Ryanair and British Airways.
Sardinia flights on easyJet start from just £35.60 one way in May, and flights to the island take from two-and-a-half to three hours, making them bearable for most kids. You can also book Sardinia holidays with easyJet Holidays, with a package for four staying in a quadruple room in Borgo di Campagna, departing May 8, coming in at £340 per person. You can also save another £100 off the total package cost by using code SPRINGSALE at checkout.
Spiaggia La Pelosa is considered one of the island’s best beaches and it’s perfect for families. Its shores are covered in soft white sand, although some of the scenery is a little rocky, and the sea is a vibrant shade of turquoise and usually has only gentle waves. You can walk far from shore and still only be up to your knees in the clear blue waters, so it’s perfect for kids who like to paddle and splash around.
Unlike many overcrowded beaches, access to La Pelosa is tightly controlled during the summer from June 1 and October 1. Visitors need to book a spot in advance, and there’s an entry fee of €3.50 per person for over 12s (just over £3). However, this ensures you aren’t fighting the crowds to find a spot.
The Costa Smeralda offers a choice of beaches along a 35-mile stretch of coast in the north-east of the island. It’s a glamorous spot where you’ll often see superyachts coming into dock, and here you’ll find lots of upscale resorts with fine dining and designer shops.
Kids who love to swim will enjoy a boat trip to La Maddalena Archipelago, a National Park made up of seven tiny islands that can only be reached via boat. Many tour operators offer full-day boat tours where you can visit multiple islands, as well as stopping in the middle of the turquoise Med so you can dive straight into the ocean for a swim or snorkel.
If you have a kid who’s a budding history buff then Sardinia is full of interesting ancient sites to explore. Su Nuraxi di Barumini is the remains of a Bronze Age defensive complex, and has structures dating back thousands of years. Cagliari’s Castello sits on top of a hill and is full of ancient buildings, museums, and historic sites.
Kids who are studying the Roman Empire in school will particularly love a tour of the Roman Amphitheatre of Cagliari, where they can hear gory tales of fights to the death between gladiators or men vs wild beasts. It was also where many public executions were carried out and became the most important buildings in ancient Cagliari.
Sardinian food is also generally kid-friendly and even picky eaters are likely to find something they like. During the day, look out for street food vendors selling Spianadina, traditional flatbreads often filled with cheese and ham for a simple lunch. In the evening, there are plenty of cosy, authentic restaurants to choose from where kids can enjoy wood-fired pizza and fresh pasta.
EasyJet and easyJet Holidays Family Holiday Index – Full rankings
Palma de Mallorca, Spain
Algarve (Faro), Portugal
Costa del Sol (Málaga), Spain
Costa Blanca (Alicante), Spain
Lanzarote, Spain
Sardinia, Italy
Crete, Greece
Ibiza, Spain
Barcelona Coast, Spain
Dubrovnik Coast, Croatia
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People check in at an Easyjet check in counter(Image: TkKurikawa via Getty Images)
Jetting off overseas is often an exciting time, with the promise of fresh surroundings and experiencing a different culture. But as the cost of living crisis rolls out, many Brits are finding it increasingly difficult to locate a getaway that won’t drain their finances.
Depending on your flexibility with dates, bargain flight offers do occasionally crop up. However, you’ll frequently face substantial charges if you want to bring anything beyond a compact carry-on bag. And there are also restrictions on the amount of luggage you’re permitted to take.
It might also be that while one person in your party travels light, others decidedly don’t. In such situations, you may want to ‘share’ your baggage allowance – by allowing another passenger to use some of yours. But is this actually allowed?
Ryanair and easyJet have clarified their policies regarding passengers sharing baggage allowances with fellow travellers in their party. Ryanair said on its website: “Bag pooling is allowed between passengers with check-in bags on the same flight reservation.
“This means that if you have two 20kg Check-in Bags (40kg total) on your booking, one of those bags could weigh 15kg whilst the other weighs 25kg. However, no bag can weigh more than 32kg.”
easyJet adopts a similar approach, as its guidelines state: “If you’re travelling with family or friends on the same flight and booking, you can pool your total weight allowance. This means that the total weight allowance can be split among the total number of bags booked, as long as no single item weighs more than 32kg. Maximum total size (length + width + height) = under 275cm.”
Ryanair customers who have opted for a basic fare are permitted to bring a small bag at no additional cost. The bag must fit under the seat in front of you and not exceed dimensions of 40 x 30 x 20 cm.
Larger bags can set you back anywhere between £12 and £80.99 per flight, depending on the size and the chosen route. It’s always more cost-effective to book these online rather than at the airport.
easyJet allows all passengers to bring one small under-seat cabin bag on board free of charge. This must not exceed dimensions of 45 x 36 x 20 cm, including any wheels or handles.
The cost for larger bags varies, but as with Ryanair, it’s always cheaper to add these online rather than at the airport.
Flying with a red, blue or green suitcase could be a bad idea
Jet2, Ryanair and easyJet passengers should avoid using ‘colourful suitcase’ (Image: Getty)
Planning and setting off on a getaway is among life’s finest pleasures, but sometimes, events outside your control can occur. Flights might get axed, accommodation double-booked, or in the most serious cases, you could become a target for criminals.
Whilst remaining vigilant is crucial, there are several steps you can take prior to departure to guarantee your possessions and personal items stay safe at the airport and during your travels. Shahzad Ali, security specialist and CEO of Get Licensed, revealed his key tips for safeguarding your luggage while on holiday.
He urged passengers to steer clear of brightly coloured luggage at all costs, as it could draw unwanted attention.
The travel specialist cautioned passengers flying with major carriers this summer, including Jet2, Ryanair, easyJet and TUI, and recommended they choose a black suitcase instead.
He said: “Although a new and colourful suitcase may look more fashionable, it won’t only be attractive to you. It’s best to choose a more common-looking suitcase, and if possible, a worn-out one – as to not stand out from the crowd – and with it, a high-quality padlock,” reports the Express.
“This can make a big difference in keeping your items safe. You can add an identifier, such as a ribbon or sticker, to avoid getting your luggage mistaken for someone else’s whilst still remaining subtle.”
He offered another handy security recommendation: “When packing, organise your items in three categories: extremely valuable (such as documents, credit cards, mobile phones and larger sums of cash), valuable (such as jewellery and other expensive items) and less valuable (such as clothes and self-care products).
“The extremely valuable items that don’t need to be used often at the airport should be placed in a money belt that will stay close to your body at all times until you reach your destination.
“The ones that need to be used at the airport should be placed in a small handbag or fanny pack that will stay in front of you at all times. When they’re not needed any longer, these items should be placed in the money belt. Larger valuables, such as laptops or tablets, can be placed in your carry-on luggage.
“Valuables such as jewellery should be strategically hidden among less valuable items, such as clothes, in your checked luggage.”
WE’VE all seen the headline of £14 flights plastered across airline websites, social media and publications – but what does a £14 flight actually look like and can you really get it for that price?
When it comes to booking a holiday, we all love a bargain.
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Budget airlines often show cheap flights as low as £14 on social media and websitesCredit: Getty
And in the UK we aren’t short of budget airlines to choose from, such as Ryanair, easyJet and Wizz Air.
But the reality is that airlines actually often lose money on £14 flights if you book them without extras.
This is because the flight tends to be listed at cost or below cost to entice people in to go on the website.
According to The Flight Club, Ryanair has previously claimed that each passenger costs them about €34 (£29.55) to fly each way, excluding fuel.
Broken down, this is about €8 (£6.95) for staff, €8 (£6.95) for airport and handling costs, €6 (£5.21) for travelling in the air space, €8 (£6.95) for aircraft ownership and maintenance and €4 (£3.48) for other expenses.
On the other hand, Wizz Air’s costs are around €52 (£45.19) per passenger per flight and easyJet’s are around €79 (£68.66) (again, both excluding fuel).
When looking at flights, once on an airline’s website you can get hooked in and before you know it you’re adding a return flight and luggage adding up to a figure far from that original £14 fare.
At the moment, the cheapest flight available is with Wizz Air to Gdansk in Poland, costing just £13.99 one-way.
Other Wizz Air options include Seville in Spain for £19.99 one-way, or Barcelona and Valencia – also both in Spain – return flights for £40 each.
EasyJet has the second cheapest flight on offer, which is to Nice in France, costing £14.49 one-way.
Other cheap easyJet options include Fuerteventura in Spain for £16.99, Innsbruck in Austria for £16.99, Palma de Mallorca in Spain for £16.99 and Pisa in Italy for £16.99 – all one-way flights.
Ryanair then comes in a touch more expensive, with flights to to Alicante and Barcelona in Spain starting from £14.99 one-way.
The main issue with these flights from the offset? All of them except a handful fly out from London airports.
For those who don’t live in or near the capital, this is where your first additional cost will come in.
Either you spend money travelling to the London airports or you opt to fly from your local airport, but at the sacrifice of your ticket being more expensive.
The second cost on top of the flight price are add-ons.
And whilst these flights do exist, there are a lot of caveatsCredit: Getty
For example, to add cabin luggage to each a Wizz Air, easyJet and Ryanair flight it would cost around an additional £32.97, £17.20 and £43.98 per person, per flight respectively.
These additional costs do also include standard seat selection and ‘speedy’ boarding for each airline.
Though if you want extra legroom, then again that will come at a price.
So if you intended to take anything more than a handbag, your flight will already be costing you a lot more.
Another issue is getting a flight back.
While one-way flights can be a bargain, prices tend to rise when you book a return.
For Gdansk, for example, the return leg costs around £28.99.
For example, they will mainly be from London AirportsCredit: Alamy
So the basic flight costs you more like £42 and with cabin luggage it would sit more around the £75 return mark.
One way to get around this is by having flexible holiday dates, as then you can choose the day with the cheapest return flight.
Other hidden costs include checking in at the airport, which Wizz Air charges €40 (£34.78) to do – more than double the price of the actual flight!
If you are travelling light and able to fit your stuff into a small bag (45cm x 36cm x 20cm for easyJet or 40cm x 30cm x 20cm for Wizz Air and Ryanair), then the cheap flights are worth it.
One centimetre bigger than this though, and it could cost you an additional £70 at the gate.
But if you do choose to fly with just a handbag that fits under the seat in front of you, then perhaps opt for easyJet to make the most of those extra few centimetres allowance.
On the other hand, if you are travelling as a family with extra luggage, who want to sit together and have fixed holiday dates, then maybe this isn’t the best offer.
If we take the £75 per person price for return flights to Gdansk as an example, a family of four, with two children aged over two (under twos don’t need their own plane seat), you could be looking at £300 for return flights.
Sometimes package holidays can be better value for moneyCredit: Alamy
And that’s before your hotel booking.
The better option for families is to book a package holiday that includes flights.
For example, you could stay in a sea view studio at Albatros Family Hotel in Salou, Costa Dorada in Spain for four nights, flying from London Gatwick on April 20 with four 10kg cabin bags and four 22kg hold suitcases and airport transfers for £573 total or just £143 each.
And for that price, you get hold luggage, which if you booked on a flight separately, it would cost you even more.
Of course, with a holiday package you also get peace of mind in case of things going wrong, as you’ll have ATOL Protection, which helps in cases of your travel operator going bust.
The bottom line?
If you are travelling with a backpack, and live near an airport, go for it.
For those who like to pack more or are travelling as a family, perhaps book a package to avoid the headache.
Passengers have been evacuated from Paphos International Airport in Cyprus amid reports of an unidentified drone flying into its airspace. Here are the latest updates from airlines with flights to the island.
14:28, 02 Mar 2026Updated 15:50, 02 Mar 2026
Paphos Airport was evacuated this morning – FILE PHOTO(Image: Education Images/Universal Images Group via Getty Images)
Paphos International Airport in Cyprus ordered an ‘immediate and total evacuation’ this morning (March 2) amid reports that an unidentified drone had been flown into its restricted airspace.
Some European airlines including easyJet have already been cancelling their flights to Larnaca International Airport, a major hub for package holidays, after a drone strike hit the RAF base in Akrotiri in Cyprus.
Cyprus is a popular destination for Brits, with over 1.3 million visiting each year, and with the busy Easter period on the way, many holidaymakers may be wondering how this will affect their travel plans. Around 60 flights have been cancelled to the island today, and airlines will be closely monitoring the situation in order to make a decision on resuming flights in the coming days and weeks.
Check out updates from airlines including British Airways and easyJet below. Travellers to the island should also keep up to date with FCDO advice for Cyprus, as the situation is likely to change quickly.
British Airways (BA)
BA said in its latest statement: “We are closely monitoring the situation and have cancelled a number of flights to the Middle East. We understand it is a difficult time for customers in affected destinations and we are in contact with them to offer reassurance and support. Safety is our top priority and we will only operate a flight if it is safe to do so.”
It added: “We have cancelled flights to Amman, Abu Dhabi, Bahrain, Dubai, Doha and Tel Aviv up to and including the 05 March and today’s Larnaca service [March 2].
“We have actioned a flexible customer booking policy which allows all customers due to travel between London Heathrow and Abu Dhabi, Amman, Bahrain, Doha, Dubai, Tel Aviv in the coming days the option to change their flights for free or get a refund. Customers travelling to Larnaca can rebook for free.
“We are advising customers to check their flight status on BA.com for the latest updates before travelling to the airport due to the evolving situation.”
EasyJet
EasyJet has been advising passengers on X (formerly Twitter) to check its Flight Tracker for the latest information on whether their Cyprus flight will be delayed or cancelled.
An easyJet spokesperson told The Express: “Due to the events overnight affecting the RAF base in Akrotiri in Cyprus, as a precaution, three return flights between Paphos and Larnaca and the UK today will not be operating.
“Flights from 3 March are currently operating as planned but we would advise customers due to travel to and from Cyprus over the coming days to check our flight tracker for the latest information.
“We are doing all we can to minimise the impact for our customers and are providing options for rebooking including on other airlines or a refund as well as hotel accommodation and meals for those who require them.”
TUI
A TUI spokesperson said: “The safety of our customers is our highest priority, and we are closely monitoring the situation in the middle east and surrounding regions. We are currently operating our Cyprus program as planned, but as this is an evolving situation, that could be subject to change.” Paphos and Larnaca airport shows TUI flights scheduled from Wednesday onwards, with no cancellations or delays showing at the time of writing.
TUI has also previously released a statement for customers due to fly out to the UAE or Qatar up to and including March 8, advising: “our pre-travel team will be in contact with you ahead of your departure date.” It also advises: “We are working though bookings in date order and will call you to discuss your options. However, if you would prefer, please call us on 0203 451 2688.” Should the current situation extend to Cyprus, it’s likely the process would be the same.
Jet2 flights scheduled for Tuesday and Wednesday (March 3 and 4) are not yet showing as cancelled or delayed on the Paphos Airport website. Customers who have asked for advice via Jet2’s official X account have been advised to contact the Jet2 pre-travel team via Whatsapp to discuss their options.
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More than 60 flights have been cancelled to and from CyprusCredit: Alamy
This includes 42 flights to Larnaca, and 18 flights to Paphos, according to Hermes Airport who operates them both.
Local media previously reported that all easyJet flights were cancelled between the UK and Cyprus until Thursday, however the airline confirmed just three have been cancelled so far today.
An easyJet spokesperson said: “Due to the events overnight affecting the RAF base in Akrotiri in Cyprus, as a precaution, three return flights between Paphos and Larnaca and the UK today will not be operating.
“Flights from March 3 are currently operating as planned but we would advise customers due to travel to and from Cyprus over the coming days to check our flight tracker for the latest information.
“We are doing all we can to minimise the impact for our customers and are providing options for rebooking including on other airlines or a refund as well as hotel accommodation and meals for those who require them.
“The safety of our customers and crew is our highest priority and we continue to closely monitor the security situation in the region.”
Dubai Airport – one of the world’s busiest with up to 2,500 flights a day – remains closed for the third day running.
British Airways has cancelled a number of flights to the Middle East, which includes from London Heathrow to Dubai, Doha, Abu Dhabi and Amman.
A number of Virgin Atlantic flights have been cancelled to the UAE, with others rerouted.
Flight compensation rules
A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven’t used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can’t claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.
Etihad, Emirates and Qatar Airways passengers are also all facing cancelled flights.
Jo Knox travelled to Tenerife for a relaxing break, but was left with only the clothes on her back after a shuttle service booked through easyJet Holidays lost her suitcase on the way to the hotel
Jo was left ‘in tears’ over easyJet’s handling of the situation(Image: Jo Knox)
A holidaymaker who was left without her luggage on a ten-night trip to Tenerife has slammed easyJet Holidays’ response as ‘unhelpful’ and ‘rude’.
Jo Knox arrived on the winter sun island on January 13, eager to enjoy some sunshine, but her holiday turned into a nightmare when her case went missing from a Canaryshuttle service en-route to her hotel.
Jo, who was travelling in a party of four with her husband, sister-in-law, and brother-in-law, has taken easyJet Holidays to small claims court as she claims it left her thousands of pounds out of pocket.
When contacted for comment, easyJet declined to give a statement, with a spokesperson saying: “We’re sorry to hear about Joanne’s missing luggage on her recent holiday to Tenerife. Our team in resort worked hard to assist in resolving the situation as quickly as possible. As this matter is now subject to legal proceedings, it wouldn’t be appropriate to comment further at this time.”
However, Jo says that easyJet have only given her £231 in compensation for her lost baggage, and her travel insurance company will not cover the claim as she willingly handed her luggage to the shuttle bus driver before it went missing.
She said: “We landed into Tenerife South and collected four cases, one each. We walked up to the coach and the driver was there. He took my case off me. I’m always a bit paranoid when I go on holiday, so I always stand there and make sure my case is definitely on.”
Jo claims that when the cases were loaded, they were put on neatly, “like a box of matches”, but later she noticed the luggage had been moved. Jo’s brother-in-law took a photo on arrival to show family members the sunny weather, and managed to capture proof that Jo’s distinctive red suitcase had been loaded onto the shuttle bus.
“He said,’ I’ve got a picture here’.”, Jo recalled. “So he’d sent me it and it was timestamped 12.33pm. Now as we’d got on the coach my husband said we definitely departed that coach at 12.42pm because they have big clocks at the front like digital clocks and I noticed the time. But he said on this picture my case is facing the other way he said it’s like it’s been turned as if it’s easy to get off”.
Jo said the shuttle bus made a couple of stops before hers, and she saw passengers get off at their hotels but didn’t see anyone take her red case. However, a short while later when they reached their destination, Jo’s luggage was nowhere to be found.
“It definitely never came off that bus”, Jo claimed. “So, we immediately spoke to the driver, and when we’d got on the bus he was laughing and joking with us. He could speak broken English. But the minute we started questioning about my case, he shrugged his shoulders.”
“So my husband and my brother-in-law are bending down, trying to look under, you know, inside the cage. And he put his arm out and he’s like, no, no, no, no. And then literally the, the flap came down and he got on the coach and drove away.”
Heading to reception, Jo rang easyJet immediately, and claims they were less than helpful. Jo says she couldn’t recall the name of the coach company at the time and easyJet were unable to give her the information. She began to panic, as she was there for 10 nights, and all of her belongings including some medication was in her case.
The next morning, she headed to the airport and tried to speak to members of the Canaryshuttle team, where she was told to email the office. One airport worker who worked for another airline told Jo that as she booked a package through easyJet, it was the company’s responsibility to assist her.
Going back to the easyJet desk, Jo said she pled with a rep to help her out, only to be told the case had already been investigated and closed. She claims the rep told her, “The case is closed. Move away. There’s nothing we can do.”
However, later the rep got in touch with Jo and agreed to escort her to the police station. While Jo wanted to make a complaint about the driver, she claims that the rep said she’d known the driver for eight years and could “vouch for him”. She requested that the police look at CCTV around the coach stand, but says that the airport has not provided the data to police.
Instead of relaxing on a sunbed, Jo faced a dash around the island’s shops to try and get some items together for her holiday. She managed to get replacement diabetes medication from a local pharmacy, and bought some basics such as dresses and knickers to replace the lost items. She said easyJet initially offered €25 a day for three days, a maximum of €75, which is just over £65.
When claiming online with easyJet, she submitted 16 receipts and says eventually they paid 12 of them, with her compensation so far totalling £231. However, she has been left unable to claim any other expenses or resolve her case with easyJet customer services.
Jo sat down and itemised everything in her case, estimating the total value would be £2,712. She’s now submitted a claim to a small claims court to cover the cost of her luggage, as well as the cost of her holiday for her and her husband, and £500 for the “severe distress” caused.
Jo’s sunshine break was ruined by the events: “It spoiled all our holidays, literally, I was just in tears. I just wanted to come home. And my husband sort of said, look, if it’s just me and you, yes, I get it. Let’s go home. But because it was [my in-laws’] first time in Tenerife and they’d been looking forward to this for so long, I begrudgingly stayed but I just wanted to come home in all honesty.”
She added that “all I want in an ideal world is just my case to turn up”.
ALSA who own Canaryshuttle have been contacted for comment.
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A passenger survey has found the short-haul airline that was ranked as the lowest for its overall customer satisfaction, including for the boarding process and value for money
A passenger survey on airline experiences has some revealing results (Image: Getty Images)
The airline with the worst customer satisfaction in the UK has been revealed, and it’s not Jet2, Wizz Air or easyJet.
In a lot of circumstances, the airline we fly with can depend on the most affordable ticket available at the time of booking, with competition rife among major budget airlines like Jet2, Wizz Air, Ryanair, and easyJet for short-haul flights. But depending on the airline we choose for our journey, it can severely impact our overall travel experience, from the booking and boarding processes to the customer service onboard.
Now, an annual customer satisfaction survey of more than 5,500 travellers by Which? found that Ryanair was the worst-performing short-haul airline.
A Ryanair spokesperson told the Mirror: “Neither we nor our 208m passengers pay any attention to these made-up manufactured surveys or their fake results. Every passenger booking a flight has a choice and last year 208m consumers chose Ryanair, while nobody reads or pays any attention to Which? fake surveys.”
In the Which? ratings, Ryanair secured a mere one star for seat comfort, while it scored two out of five stars for its booking process, boarding, customer service and cabin environment.
When it comes to value for money on short-hauls, the airline earned a three-star rating, the same as easyJet and Wizz Air, but fell behind carriers, Jet2, Lufthansa, TUI and Aer Lingus. Overall, Ryanair received a customer satisfaction score of 55 per cent in the short-haul survey and ranked bottom on a list of 24 airlines. Just in front of Ryanair on the customer survey, with a total score of 59 per cent, was Wizz Air.
The budget carrier, which had 259 passengers included in the Which? survey, received two stars for its booking process, boarding, customer service, and cabin environment. However, it was awarded three stars for its value for money.
A Wizz Air spokesperson also shared: “Once again, Which’s survey relies on a tiny sample size. It surveyed 259 people, which is only 0.002% of the 12 million passengers carried on our UK flights in 2025. No credible organisation can claim that such a sample is representative.
“Our strong passenger numbers – which rise every year – clearly show that travellers value WIZZ’s low prices and industry-leading operational performance. We’re continuing to deliver against the commitments outlined in our £12 billion Customer First Compass initiative. From October 2024 to December 2025, customer satisfaction rose by eight percentage points. At the same time, our flight completion rate in the UK was 99.7% – consistently among the best in the industry – while our on-time performance increased by 14% year-on-year.
“This year, we look forward to welcoming even more passengers on board Europe’s youngest and most modern fleet, taking advantage of our low prices on our biggest ever summer leisure network to many new destinations in Spain, Greece, and France.”
In stark contrast, Jet2 topped the list with 76 per cent, receiving a four-star rating for its booking process, customer service and value for money. One customer said: “Compared with other budget airlines, they give you a generous luggage allowance, which makes such a difference.”
Have you had a complaint-worthy flight? Email webtravel@reachplc.com
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