easyJet

easyJet is making passengers aware of new rules

Holidaymakers bound for a popular destination have been cautioned about extended airport queues and advised to factor in additional time when travelling.

easyJet issued a fresh alert to British passengers on Tuesday, June 16, warning them about substantial changes at the border that could throw travel plans into disarray. The airline updated its official guidance following the gradual introduction of stringent new security measures and evolving border rules.

Brits are also being reminded about the length of time they’re permitted to remain in the Schengen Area, following rule changes that have been introduced post-Brexit. easyJet’s ‘important updates’ message is aimed specifically at those flying to and from Gibraltar.

The alert explains: “EES border checks may be carried out for both arrivals and departures at Gibraltar Airport, which could result in longer waiting times when entering or leaving the country. Please allow extra time when planning both legs of your journey.”

The travel operator goes on to clarify that UK nationals can still visit Gibraltar visa-free for brief stays. The update continues: “For non-EU nationals, including UK nationals travelling visa-free, time spent in Gibraltar now counts towards the 90-day Schengen allowance.”

Additional guidance on Gov.uk clarifies that British passport holders are permitted to stay for no more than 90 days in any 180-day period across the following countries – Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

easyJet’s alert adds: “Non-EU / Third-Country nationals may require a Schengen visa to enter Gibraltar and should check visa/entry requirements before travelling.”

Passengers wanting to fly with easyJet could get some pretty cheap deals

Booking flights can be expensive, with many people clicking on random days of the week to find the best deal. But did you know two days of the week are likely to be better than the rest?

Travel experts at easyJet say that while the ‘cheapest day to fly’ often depends on factors like destination and flight availability, there are two days of the week you really want to look out for. The airline says: “The cheapest day of the week to fly can vary depending on the destination, flights available, and time of year.

“However, we’d recommend being flexible with your dates and considering flying outside of peak weekend flight times. By booking to fly on Wednesday or Thursday rather than Friday, you can find bargain flights (and get more time at your destination!).”

What is the cheapest month to fly in?

The low-cost airline also noted that the start and end of the year are key periods to look for if you want a trip that won’t break the bank. It adds: “The cheapest month to fly often depends on the destination and the type of trip you’re planning.

“For traditional warm-weather destinations in Spain or Italy, you can often find the cheapest plane tickets in the winter months of January and February. If you’re booking a trip to the mountains or traditional winter destinations like Finland, you’ll often find cheaper flights in November or March.”

As one of the world’s largest airlines, it operates a fleet of 355 aircraft, connecting 164 airports in 38 countries through 1,207 routes. While booking flights during these specific days and months is not a guarantee of the best deal, it urges people to use its Low Fare Finder when searching for the cheapest flight dates to secure the best deals.

Mum blocked from easyJet flight and left £700 out of pocket

In other easyJet news, a mother was prevented from boarding an easyJet flight with her family and lost £700 after being caught out by a crucial passport rule.

Bolaji Omisade was looking forward to a family trip to Greece and arrived at London Gatwick Airport with her husband and three sons. However, after checking in at the airport, easyJet staff informed her that she was not permitted to board the flight.

Confused by the situation, she was informed at check-in that, although her passport had not yet expired, it was no longer valid for travel due to passport regulations. You can read the full story here to make sure that you don’t fall foul of the same rule.

What should have been the start of an exciting family holiday to Greece turned into a nightmare, after a mother of three was unable to board the plane due to a passport mistake

A mum was banned from boarding an easyJet flight with her family and was left £700 out of pocket after being caught out by a crucial passport rule.

Bolaji Omisade, 35, was filled with excitement as she headed to London Gatwick Airport with her husband and three sons ahead of their family holiday to Greece. But on arrival at the airport, she was told by easyJet staff that she wouldn’t be allowed to board the plane.

Confused by the situation, the social worker and content creator from Rainham in Essex was told at check-in that while her passport had not expired, it had been issued more than 10 years earlier, meaning it did not meet EU entry requirements. “Until that moment, I had absolutely no idea this rule existed,” Bolaji told creatorzine.com.

All UK passports must have been issued less than 10 years before the date of entry when travelling to most European countries under post-Brexit travel rules. Bolaji checked that her passport hadn’t expired before heading to the airport, but wasn’t aware of the crucial rule regarding the issue date.

It was a devastating moment for Bolaji as the reality of not being able to go on holiday with her husband and their three sons hit home. “I had to hold back my emotions because my children were watching everything unfold,” she said. “As a parent, that was one of the hardest parts. They were so disappointed.”

With no refund option and their planned departure time approaching, the family decided that Bolaji would return home with their youngest son, while her husband and two older boys would board the easyJet flight to Greece. Amid the holiday nightmare, Bolaji said she saw another holidaymaker being turned away at the airport for the same reason. “That was the moment I realised this wasn’t an isolated incident,” she said.

In an attempt to salvage the holiday, Bolaji swiftly booked an appointment to secure a new passport by using the one-day premium service through His Majesty’s Passport Office. While there were no suitable appointments available in London due to the bank holiday weekend, the mum managed to secure a 9.30am slot in Newport, Wales, and travelled up the night before.

After waiting several hours, Bolaji was finally issued a fresh passport, and she booked new flights. Bolaji and her youngest son joined the rest of the family in Greece on Thursday, but it meant they had only two days left of the holiday before flying home on Saturday.

While it was a stressful time for the family, it also resulted in an expensive mistake. With the cost of the emergency passport, hotel stay in Wales, travel expenses, and extra flights, the family ended up spending an additional £700 on top of their already prebooked getaway.

Since the ordeal, Bolaji has shared her experience on social media, warning other travellers and urging booking platforms to clarify the rule. “I believe airlines and booking platforms could do much more to highlight this rule,” she said. “If sharing my story helps even one family avoid being turned away at the airport, then something positive will have come from what was a very upsetting experience.”

To renew or replace your passport, online or at the HM Passport Office, visit the government website.

EasyJet has a dedicated page on its website to warn passengers of passport rules and requirements, including for the EU. As part of these warnings it explains: “Please check your passport’s expiry and issue date before you travel. If you’re a UK passport holder travelling to the EU (except Ireland), or Iceland, Liechtenstein, Norway, Andorra, Monaco, San Marino, the Vatican City or Switzerland, your passport will need to meet the following criteria:

• It must be valid for at least three months after the day you plan to depart from the EU or above countries*
• It must be no more than 10 years’ old on the date of travel to the EU or above countries.

“Visit the UK government’s advice page for more information.

“Citizens of the European Union, European Economic Area and Switzerland may travel within Europe using a valid EU/EEA/Swiss National Identity Card or Passport Card.”

Do you have a travel story to share? Email webtravel@reachplc.com

SUN, sea and bargains are three things that all of these destinations have in common.

easyJet has revealed its best cheap ‘sun-guaranteed’ holidays this summer with no rain – and you can bag package holidays for under £200.

Topping the list of cheap wet-weather escapes is Djerba in Tunisia.

It has zero rain over the summer months so if you want guaranteed sun, it’s the best place to visit.

The island off the coast of Tunisia has beautiful Mediterranean beaches and whitewashed desert towns to explore.

When Head of Sun Travel Lisa Minot visited the island last year, she headed to Erriadh.

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Lisa said: “The small town sits at the centre of the island of Djerba —which was used as a filming location for Star Wars — just off the south coast of Tunisia. 

“And at its heart is Djerbahood, the passion project of a famous French art gallery owner who convinced some of the world’s best street artists to travel to Djerba, and its inhabitants to allow their walls to be daubed.

“Now, more than 250 murals and sculptures have transformed the heart of the neighbourhood.”

Temperatures in July and August sit at an average of 28.5C.

Not to mention that you can get here for cheap too with easyJet flights starting from £45.13.

Package holidays which depart from both London and Manchester from £471.

Seville in Spain is another cheap spot with barely any rain.

It has an average temperature of 28.3C in the summer and an average of just 0.4 days of rainfall.

The capital of the Andalusia region is easily walkable with flamenco dancing in the streets and up to 75 per cent of sunshine.

One of the biggest and most well-known landmarks in Seville is Plaza de España.

It’s a huge semi-circular plaza stretching over 50,000 square metres with four bridges sitting over a canal decorated with brightly coloured mosaics.

In the middle of the city is the enormous Seville Cathedral – which is the biggest Gothic cathedral in the world.

You can get easyJet flights from £44.99 and package holidays from £174.

The Red Sea resort of Sharm El Sheikh comes third on the list and has no rainfall during the summer months with average temperatures of 31.2C.

Just five hours away from the UK, the Egyptian destination is known for having beautiful beaches and water activities like snorkelling.

easyJet offers flights from £125.99 and holidays from £639.

Kos in Greece and Marrakesh in Morocco also rate highly as sun-guaranteed destinations with up to an 89 per cent average chance of sunshine during the peak summer.

Kevin Doyle, easyJet UK’s Country Manager, said: “The British weather is famously unpredictable, but now is a great time to escape the grey and chase the rays as our fantastic value fares to hundreds of fair weather destinations are still available this summer with flights from just £38.49, and packages from just £174.

“And customers can continue booking with confidence as we operate our flights and holidays as normal this summer.

“Our Book with Confidence Promise guarantees that the cost of flights and holidays will stay fixed after booking, meaning customers can trade the brolly for the beach knowing their hard-earned break and sunshine are protected.”

The complete list of ‘sun-guaranteed’ destinations wih easyJet flights and package holidays…

1. Djerba, Tunisia
   Flights from £45.13
   Holidays from £471
2. Seville, Spain
   Flights from £44.99
   Holidays from £174
3. Sharm El Sheikh, Egypt
   Flights from £125.99
   Holidays from £639
4. Kos, Greece
   Flights from £47.99
   Holidays from £668
5. Dalaman, Turkey
   Flights from £59.49
   Holidays from £275
6. Larnaca, Cyprus
   Flights from £67.49
   Holidays from £539
7. Marrakech, Morocco
   Flights from £38.49
   Holidays from £476
8. Hurghada, Egypt
   Flights from £152.99
   Holidays from £753
9. Paphos, Cyprus
   Flights from £64.99
   Holidays from £748
10. Izmir, Turkey
    Flights from £50.99
    Holidays from £761

A YouGov survey has ranked budget airlines by food quality, with results likely to surprise some UK travellers

A recent YouGov survey has revealed the worst airline food on offer, with budget carrier Ryanair topping the list for all the wrong reasons. Travel expert Mr Plane Guy weighed in on the findings, saying: “Unfortunately, not every airline hits the mark when it comes to in-flight dining.

“At the bottom of the list is Ryanair, where only 21% of passengers had good things to say about their snacks and drinks. Worse yet, just 17% found the meals satisfactory, and a staggering 50% labelled them as ‘poor’. Not far behind is Wizz Air, with just a quarter of passengers giving their snacks and drinks a thumbs-up, and 40% rating the meals as bad. easyJet also struggled, with only 35% of travellers enjoying their snacks and 29% happy with the meals.”

He went on to say: “If food is an important part of your flying experience, choosing the right airline can make all the difference! Emirates and Qatar Airways seem to be the safest bet for delicious meals, while budget carriers like Ryanair and Wizz Air might leave your stomach rumbling.”

One Ryanair passenger took to Tripadvisor to share their experience, writing: “Why is the food so bad!? We usually pack a lunch for our flight. In this case, we didn’t, and I ordered the fresh sandwich, which in this case was Turkey and Stuffing. It was truly awful and cost me 5€. I couldn’t finish it. This is not only an issue with Ryanair, but with other low-cost airlines. It must be as easy to source good food as bad. I really don’t understand it.”

Not everyone agrees, however, with some passengers saying Ryanair’s food is acceptable. One traveller recommended the vegan lasagna: “As a vegan, I massively appreciate the vegan lasagna; it’s not bad at all.” Another chimed in with: “The cheese toasties are actually ok, I’ve had it a few times.”

Worst airline food

1. Ryanair
2. Wizz Air
3. easyJet
4. TUI Airways
5. Jet2.com
6. British Airways
7. Virgin Atlantic
8. Qatar Airways
9. Emirates

The Mirror has contacted Ryanair for comment

Hundreds of flights have been cancelled, official data from June 3 indicates

A UK tourist hotspot has been rocked by disruption today. Officials in Portugal say 44.7% of flights scheduled to Portuguese airports on the day of a general strike today, Wednesday, June 3, were cancelled.

Portuguese media reports say that out of 1,472 flights scheduled across the country, at least 658 were cancelled, officials say. Of the 658 flights scheduled for Lisbon Airport, 408 have been cancelled, equivalent to 62%.

EasyJet had said in advance that its passengers would be affected. It said on the eve of the strike: “Due to a national strike in Portugal on 3 June, like all airlines operating to and from the country we can expect some disruption to our flying programme. We will be doing all we can to minimise the impact of the strike action and will contact customers directly with their options if their flights are affected.

“While this is outside of our control we are sorry for any inconvenience this strike action may cause.” Ryanair said it would not be affected.

Sapo reports that the second-highest percentage of cancelled flights is in Ponta Delgada, where 41% of the 118 scheduled flights will not take place, according to ANA information. In Porto and Faro, nearly a third of flights will be cancelled.

In Madeira, 23% of the 102 scheduled flights were cancelled. Almost all flights were reportedly cancelled in advance. This enabled notifying passengers and rescheduling flights, local media reports said.

The National Union of Civil Aviation Flight Personnel (SNPAC) said that of the 508 scheduled flights, “329 flights have already been cancelled, that is, 65% of the operations planned for June 3”.

The strikes, which also affected public transport and other services in the country, were the second in six month called over proposed government labour reforms.

Official orders have spelt out what flights must be provided

EasyJet and Ryanair travellers have been issued with an official update as a UK holiday spot prepares for a major strike. Portugal will see a general strike on Wednesday, June 3.

It has previously been reported that around 500 flights from different airlines could be affected. EasyJet has said there could be some disruption for passengers on the day.

TAP Air Portugal says it is planning to operate at least 79 flights. The airline is also reportedly rebooking travel options for affected passengers.

Air Europa has reportedly cancelled all flights between Madrid and Lisbon and Porto. Tram services in Porto are also set to be affected.

Ryanair has said it will operate as normal. It will be the second time the nation has been hit by a general strike in recent months in protest at labour reforms the Portuguese government is planning. The disruption is likely to affect many areas of the country.

Portuguese media reports say that for those providing essential social services, minimum service levels have been established. Information has been reported in local media, based on official documents, about what minimum services are therefore expected for some airlines.

EasyJet ‘minimum services in Portugal on June 3’

Local media reports say that some flights involving major national carrier TAP will go ahead. Sapo reports that a deal has been reached between easyJet and the trade unions, providing for the following minimum services:

• two flights from Lisbon to Funchal;
• one flight from Porto to Funchal;
• one flight from Lisbon to Basel; one Lisbon-Nice flight;
• one Porto-Paris flight;
• one Porto-Geneva flight;
• one Porto-Luxembourg flight;
• one Lisbon-Luxembourg flight;
• and one Lisbon-London flight.

That information emerged in reports published by the Directorate-General for Employment and Labour Relations (DGERT). It stated that the National Union of Civil Aviation Flight Crew also warns that, “if striking staff are replaced by crew from other bases, the conditions for future agreements will no longer exist”.

Full list of ‘Ryanair minimum services on June 3’

Sapo also reports that in the case of Ryanair, minimum services have been set by order of the Minister for Infrastructure and Housing. These reportedly state that, on the day of the strike, staff must report for duty to ensure the following connections:

• two Lisbon–Funchal–Lisbon connecting flights;
• one Lisbon–London–Lisbon connecting flight;
• one Lisbon–Luxembourg–Lisbon connecting flight;
• one Porto–London–Porto connecting flight;
• one Porto–Luxembourg–Porto connecting flight;
• one Porto–Paris–Porto connecting flight;
• and one Faro–London–Faro connecting flight.

“The staff required to ensure minimum services shall be designated by the trade unions that have called the strike no later than 24 hours before the start of each of the declared strike days or, if they fail to do so, the companies must make such a designation,” the order states.

EasyJet told the Sun: “Due to a national strike in Portugal on 3 June, like all airlines operating to and from the country we can expect some disruption to our flying programme. We will be doing all we can to minimise the impact of the strike action and will contact customers directly with their options if their flights are affected.

“While this is outside of our control we are sorry for any inconvenience this strike action may cause.”

An aeroplane had to be sent back to the airport it took off from after an incident mid-air

Air travellers are being forced to think carefully about Bluetooth rules on flights after a plane was sent back to an airport and evacuated. The incident has reportedly led to the arrest of a passenger.

Headlines today suggest that refusing to follow the rules may result in the flight returning to the airport for safety reasons. On Saturday afternoon, a flight took off for Palma de Mallorca in Spain from Newark Liberty International Airport in New Jersey. Yet some time later, while over the Atlantic, it was forced to return to the airport it set off from due to a security emergency, reports say.

For UK travellers, the incident will emphasise the importance of following airline rules. It will also require many to check them to make sure they adhere to the guidance.

easyJet rules on Bluetooth use

easyJet’s website states that you can use portable electronic devices on board for activities such as playing games, reading e-books, watching movies and listening to your favourite music. The airline says passengers can use most devices during all parts (take-off, the flight and landing) of the journey.

The site adds: “All devices must be in ‘flight safe’ mode for taxi, take-off, inflight and landing and held securely in your hand or in your pocket. During the taxi-in to the arrival gate the cabin crew will let you know when you can make telephone calls or send text messages.”

The airline also notes that some devices can be used for boarding and in-flight provided they are in “flight safe” mode. However, this is not the case during taxi, take-off and landing – as they must then be safely stowed away in the overhead locker. These are:

• All Bluetooth accessories (wireless keyboard, headphones etc)
• Notebooks
• Large music players
• Ultra books
• Laptops
• DVD players
• Large electronic games

easyJet says that devices that do not have a “flight safe” mode will need to be turned off for the duration of the flight. There may be times when the pilot or cabin crew may ask for all electronic devices to be switched off so please follow their instructions, the airline says.

In the incident in America on Saturday, according to some passengers who spoke to the website AirLive, the crew had ordered passengers to immediately disconnect all Bluetooth devices. However, after repeated requests, at least two devices remained on.

The pilots decided to return to USA, Spanish news website El Diario reports. Reports say the threat originated from a device referred to by “a certain four-letter word.”

Passengers reportedly told aviation media that the message read ‘BOMB’. After landing back at Newark, the plane was evacuated while security staff inspected the aircraft.

The authorities later said it was the name of a device and arrested the suspect. According to media reports, he was a teenager.

Ryanair, Jet2 and TUI rules on Bluetooth use

Airline rules for UK travellers on popular carriers are clear on what passengers need to do. Ryanair’s website has a a section entitled “Will I be able to use my phone/device/electronics on board?”

It says: “Yes. You may use your laptop, tablet, smartphone and other electronic devices on board Ryanair flights. Your device will need to be switched to flight mode for the entire flight duration.

“Laptops and larger electronics can be used once the fasten seatbelt sign has been turned off. For safety reasons, these items must be kept in the overhead locker or stored in your bag under your seat when the aircraft is taxiing (moving towards the runway for take-off or towards the terminal after landing), take-off and landing stages of your flight.”

Jet2’s website also offers guidance for passengers. It says: “You can use all handheld electronic devices and Bluetooth gadgets, such as headphones, throughout the flight, as long as they’re switched to flight mode while onboard.

“Larger gadgets, such as laptops, must be switched off and put away for take-off and landing. If there are any changes to this, the captain or our cabin crew will let you know.”

TUI’s website has a similar section about using personal electronic devices on a flight. Its guidance states that passengers can use things like MP3 players, e-books, smartphones, and other handheld personal electronic devices at any time during a flight, unless they are told otherwise by the crew – “as long as they’re switched to ‘Flight Safe Mode’ or ‘Airplane Mode’.”

The site adds: “That said, please make sure you listen carefully to the safety briefing by the cabin crew. You’ll not be able to use any type of clip-on product to hold your phone or tablet on TUI flights, as you’re not allowed to attach anything to your tray tables or seats.”

The airline says that if you are carrying larger devices like laptops and larger tablets, you will be able to use them during the flight. However, it emphasises that they will need to be switched off for take-off and landing and stowed away.

The airline says: “You’ll need to take these items out of your hand luggage before you get to the security search point. This is because they’ll need extra screening. If any of your electronic devices can’t be switched to ‘Flight Safe’ or ‘Airplane Mode’, they’ll need to be switched off completely throughout the flight. Please also be aware that you won’t be able to charge your laptop on the flight.”

A passenger revealed that the tip ‘really helped’ when they encountered a common travel problem

Passengers have been advised to pack an extra item in their hold luggage before travelling. The ‘helpful’ travel tip was shared by an airline passenger who swears by the method. The recommendation was shared on Reddit’s r/airport forum. Sharing a question for social media users, a travel fan asked: “What are the best airport tips?”

The post read: “My trick is to always carry an empty bottle. After passing through security at every airport, I look for a drinking fountain. Most airports have a couple of them. I discovered a nice website called Water at Airport. If I can’t find one, I just do a quick search on the website.

“This is just a recommendation. Let me know if you have any other trips to the airport. I’m planning some new trips and will definitely need them!” In response, passengers shared several recommendations, including a tip that could be useful for anyone flying with hold luggage.

A traveller wrote: “I might be old school, but I not only tag my bag on the outside but I also put my name and address identification on the inside.” They explained: “This really became helpful when my bag was delayed and then the exterior luggage tag somehow got ripped off.

“I was able to describe the bag, its contents, as well as the additional tag information in the bag – it really helped! This can be as simple as writing your name, address and phone number on a piece of paper and then putting it inside a Ziploc bag and then putting it somewhere inside your checked luggage.”

Most airlines recommend that passengers include a label inside and outside their luggage. While the inner label is not often needed, it could be helpful if the exterior label falls off.

For instance, easyJet advises customers to add a luggage label to their bags and leave contact information inside the luggage. Recommending the idea to passengers, easyJet’s website says: “Make sure your bags stand out from the crowd on the carousel!

“We advise attaching something noticeable and unique to your luggage like a colourful ribbon, eye-catching sticker or personalised tag. This will make it easier for you to spot your luggage on the carousel at arrivals and avoid any confusion with similar bags.

“We also recommend adding a label to your luggage with your name and contact details such as address, email and phone number and put a copy of these details inside your bag too! This would really help us reunite you with your bag in the unlikely event of the exterior tags falling off.”

British Airways offers similar advice. The airline’s website says: “Label your bags inside and out with your name, destination address, email address and mobile number.”

The budget airline is offering a range of discounted flights from UK airports

Brits planning a holiday abroad have the next few days to book discounted flights. Budget airline easyJet is currently offering up to 15 per cent off certain trips.

The reduction applies to selected flights between June 1 and September 30. However, the deal only runs until June 3. On the easyJet website, it said: “For the next five days easyJet is offering customers up to 15 per cent off selected flights to and from the UK, giving Brits the opportunity to secure great value fares for their summer holidays. The promo applies to flights between 1 June 2026 and 30 September 2026, covering the peak summer season and school holidays.

“With flights available to a wide range of popular beach and city destinations across easyJet’s unrivalled European network ensuring there are options for all the family.” Going into more detail, it said: “Customers can book discounted fares between 8am on Friday 29 May until 8am on Wednesday 3 June 2026 via easyJet.com or the easyJet mobile app.”

The offer includes flights from airports across the UK, with thousands of seats available at reduced prices with fares starting from £19.99. Examples of some of the routes on offer include:

• London Gatwick to Paris and Reus from £31.99
• London Luton to Lyon from £22.99
• London Southend to Geneva and Pisa from £19.99
• Bristol to Malaga and Palma from £25.99
• Manchester to Amsterdam, Barcelona, Berlin, Bordeaux, Paris, Copenhagen, Geneva, Hamburg, La Rochelle, Nice, Oslo, Prague, Rennes, and Zurich from £31.99
• Liverpool to Amsterdam from £25.99, Barcelona, Split, Malaga, Palma, Naples and Nice from £25.99, Faro from £26.49

On top of this, easyJet holidays is also offering thousands of packages to popular city and beach destinations in Europe and North Africa this summer. “Customers can save £50 per person on beach holidays departing before 31 July 2027 when using code BEACH50, and £20 per person on city breaks departing before 31 August 2026 when using code CITIES20,” easyJet said.

Kevin Doyle, easyJet’s UK country manager, commented: “We know customers are always looking for great value when booking their summer holiday and with thousands of discounted seats available across our network, now is a great time to book a trip and enjoy Europe’s most popular destinations for less.

“To ensure people feel confident to book, we’ve launched our Book with Confidence Promise which guarantees that the cost of flights and package holidays will stay fixed after booking and we will not add fuel surcharges, protecting customers from increased fuel cost.

“We are operating as normal, not making cancellations and are looking forward to taking millions of people on their well-deserved holidays this summer.” For more information, visit teh easyJet website here.

Thousands of people are finding their holiday flights disrupted as a result of the conflict in the Middle East but the CAA say there is one time you should never choose a refund

Scores of holidaymakers are facing an anxious wait ahead of their summer getaway as worries persist over the ongoing conflict in the Middle East. Thousands have already had their flights cancelled or disrupted, leaving them with the stressful task of replanning their trips or abandoning them entirely.

However, the Civil Aviation Authority, which oversees and regulates civil aviation in the UK, has issued summer guidance for passengers, outlining their rights should a flight be cancelled either before they depart or while they are already away. It has also reassured travellers that they are “well protected” when things go wrong.

It said: “You may have seen reports about possible disruption to flights this summer. As the summer travel season approaches, airlines, government and industry partners are working closely to support smooth journeys.”

It continued: “While there is a risk of some disruption as a result of the situation in the Middle East, travellers in the UK are well protected by some of the strongest passenger rights in the world, offering reassurance if disruption does occur.” Publishing the statement on its website, it went on to outline several key rules all passengers should be aware of if their flight is disrupted – including one scenario where you should not request a refund, reports the Liverpool Echo.

Cancellation of a flight departing from or travelling to the UK

If your cancelled flight was booked directly with the airline or via a third party your airline is required by law to offer you the following 3 options to choose from:

• a refund
• an alternative flight (referred to as “re-routing”) at the earliest opportunity
• an alternative flight (referred to as “re-routing”) at a later date at your convenience, subject to availability.

It said: “You will be required by the airline to select one of these options. Once you have committed to one of these options with your airline you are unlikely to be able to change your mind. Ensure that you consider all options carefully before selecting the best choice for you.

A Refund

The CAA advised: “Do not choose a refund of your flight if you still wish to travel. If you choose a refund, you will not be entitled to re-routing or care.

“If you no longer wish to travel you can ask for a refund. If you chose this option, you will need to confirm this with your airline. The airline should provide you with a refund within 7 days. If you booked through a third party, your refund may take longer.

“Your right to a refund applies to all the parts of the ticket you have not used. For example, if you booked a return flight and did not depart, you are entitled to the full cost of the return ticket. If you are part way through your journey and your connecting flight is cancelled you are also entitled to a flight back to your original UK departure airport if you decide not to, or cannot, continue your journey.”

An alternative flight (re-routing) at the earliest opportunity

This requires the airline to find you a different flight to your destination as close as possible to the time of your original flight, explained the CAA. It said: “If there are lots of flights being cancelled, it may be challenging for your airline to find you alternative flight seats as other flights may already be full.

“Although we expect your airline to do all it can to offer you an alternative flight (which may mean flying on an alternative airline) and keep you updated while you wait, limited available seats may mean that your airline may not be able to get you to your destination as quickly as you or it would wish.

“If you are already at the airport when your flight is cancelled and you choose this option, your airline should also provide you with care in the form of meals, refreshments and hotel accommodation proportionate to the wait for your alternative flight. You are also entitled a means of communication e.g. two phone calls or emails.”

If your cancelled flight was a component of a package holiday

If your cancelled flight was a part of a package holiday, you benefit from the same rights as if you had booked directly with the airline. Refer to “If you booked a flight directly with the airline or via a third party” for details of these rights.

In addition, you may also benefit from additional rights under the Package Travel and Linked Travel Arrangements Regulations. Your package provider must offer a suitable alternative holiday if it can, or a refund for the full price of your package holiday.

Cancellation of a flight to the UK

These are similar to the rules for flights from the UK with some small expections, The CAA said if you booked a flight directly with the airline or via a third party and your return flight has been cancelled, you may be covered by UK passenger rights legislation, however this is dependent on which airline is operating your flight.

If it is a UK or EU air carrier you will be covered however if you are travelling with a non-UK or non-EU air carrier you will not be covered. It adds: “If UK passenger rights legislation does not apply, we encourage airlines to do all they can to minimise the overall impact to their passengers. You may also have some protection if you booked your flight with a credit card or via your travel insurance.”

However if your flight is covered by UK passenger rights legislation your airline is required by law to offer you the following 3 options to choose from:

• a refund
• an alternative flight (referred to as “re-routing”) at the earliest opportunity
• an alternative flight (referred to as “re-routing”) at a later date at your convenience, subject to availability.

It added: “You will be required by the airline to select one of these options. Once you have committed to one of these options with your airline you are unlikely to be able to change your mind. Please ensure that you consider all options carefully before selecting the best choice for you. For most passengers, your choice will be a flight home.

A Refund

It said: “Do not choose a refund of your flight if you still wish to travel. If you choose a refund, you will not be entitled to re-routing or care. If you no longer wish to travel you can ask for a refund.

“If you chose this option, you will need to confirm this with your airline. The airline should provide you with a refund within 7 days. If you booked through a third party, your refund may take longer.

“Your right to a refund applies to all the parts of the ticket you have not used. For example, if you booked a return flight and did not depart, you are entitled to the full cost of the return ticket. If you are part way through your journey and your connecting flight is cancelled you are also entitled to a flight back to your original UK departure airport if you decide not to, or cannot, continue your journey.”

An alternative flight (re-routing) at the earliest opportunity

This option requires the airline to find you an alternative flight to the UK as close as possible to the time of your original flight. The CAA advised: “If there are lots of flights being cancelled, it may be challenging for your airline to find you alternative flight seats as other flights may already be full. Although we expect your airline to do all it can to offer you an alternative flight (which may mean flying on an alternative airline) and keep you updated while you wait, limited available seats may mean that your airline may not be able to get you to your destination as quickly as you or it would wish.

“If you are already at the airport when your flight is cancelled and you choose this option, your airline should also provide you with care in the form of meals, refreshments and hotel accommodation proportionate to the wait for your alternative flight. You are also entitled a means of communication e.g. two phone calls or emails.”

If your cancelled flight was a component of a package holiday

If your cancelled flight was a component of a package holiday, you benefit from the same rights as if you had booked directly with the airline, said the CAA. Refer to “If you booked a flight directly with the airline or via a third party” for details of these rights.

It added: “In addition, you may also benefit from additional rights under the Package Travel and Linked Travel Arrangements Regulations. Normally your tour operator will contact you in advance to re-arrange your flights back to you UK. However, if you are at the airport, you should contact your package travel organiser to talk through your options.”

US-based investment firm Castlelake confirmed it is in the ‘early stages’ of weighing up a potential takeover offer for budget airline easyJet following recent speculation

A major investment firm has issued a statement and said it is considering a possible takeover bid for easyJet.

US-based Castlelake confirmed it is in the “early stages” of weighing up a potential offer for the budget airline following recent speculation.

The company stressed that “no approach has been made to the Board of easyJet” and warned there was “no certainty” that a bid would actually happen. Under takeover rules, Castlelake now has until June 26 to either announce a firm intention to make an offer or walk away.

The development comes just days after easyJet insisted it still plans to operate its full summer schedule despite fears over aviation fuel supplies linked to the Iran war.

EasyJet chief executive Kenton Jarvis said the airline had seen “absolutely no issues with fuel supply” at airports across the UK and Europe.

He told the BBC Today programme: “We’ve seen absolutely no issues with fuel supply at any of our airports in the UK, across Europe, or indeed beyond. We stay in very close contact with our fuel suppliers, airports, governments, and they are equally raising no issues looking forward.

“What is true is obviously there’s a lot less oil coming from the Gulf region, but fuel suppliers have successfully diversified with production increased in Norway, in West Africa, in the Americas. Refining capacity for jet fuel has also increased substantially outside of the Gulf region.”

The airline recently reported losses of £552 million for the first half of its financial year – a 40% increase compared with the previous year. Despite the losses, easyJet said demand for the summer holidays remains strong, with travellers continuing to book trips closer to departure dates.

Mr Jarvis said: “Demand seems to be very strong in what we call the late market. As we ran through April, demand was very strong for the month of April. We’re seeing it again in May.

“But as you look further out, people are more cautious. People are waiting and watching, but they are booking as as you approach, and I expect that strong late booking market to run through the summer.”

The airline has also faced disruption linked to the EU’s new biometric border checks. Mr Jarvis described delays caused by the entry-exit system as “completely unacceptable”.

“I’d encourage all the European countries is to use the flexibility that’s been given to them by the European Commission, that they can phase the introduction of this if they see queues in peak times,” he said.

“They can go back to normal border force control with stamping of passports, so they should use this.”

Critics of the current system say it doesn’t reflect reality

The Government has issued an update about tax changes affecting UK air travel. The policy update could impact journeys with major airlines such as Ryanair and EasyJet. The ministerial response comes after major concerns were raised about the current system, which campaigners branded “completely unfair”.

The Treasury has issued a response to a petition to Parliament that garnered more than 10,000 signatures calling for a review of the scale rate expenses paid to employees who travel outside the UK, such as airline cabin crew. These scale rate payments are where a business provides an employee with a set amount of cash, to cover business expenses such as travel and meals, so the worker does not have to provide receipts for each item. The petition called for ministers to “review and increase” the expenses rates. The campaign said: “We feel the rates are not reflective or the real costs for people whose work takes them abroad, and that the way they are put into blocks of 5/10 or 24 hour blocks is completely unfair.

“We want these rates to be reviewed by HMRC so they are up to date with the current cost of living.” These time blocks refer to the fact there are different rates that apply depending on the length of time the expenses relate to. There are different rates for a period of more than five hours but less than 10 hours, another one for more than 10 hours but less than 24 hours, and still another rate for a period of more than 24 hours.

The petition goes on to make the case why the current system is unfair: “If a flight is delayed by an hour this can mean dropping from the 24 hour payment down to the 10 hour payment so essentially working 12 hours without a payment. This is a common occurrence in air travel, hence crew being penalised for something out of their control.

“We believe the scale rates need to provide a wider range of rates and time blocks so that if you fall between rates you are not penalised.” Just over 11,000 people have pledged their support for the petition at the time of writing. If a petition reaches 10,000 signatures, the Government is obliged to pen a response.

You can read the petition in full

Government response

The Treasury has now issued a reply. On the question of whether there could be changes to HMRC’s policies in this area, the group said: “The Government keeps all taxes under review as part of the policy making process.

“Any decisions on future changes in this area will be taken in the context of the wider public finances.” The group also set out the reasoning behind the current scale rates system.

The Treasury said: “Overseas scale rates (OSR) allow employers to reimburse overseas travel costs without receipts. Where costs exceed rates, receipts can be used. The Government keeps OSR under review. The Government recognises that employees who travel overseas for work, including cabin crew, incur additional costs and that employers need practical ways to reimburse those costs fairly.

“HMRC’s overseas scale rate system is intended to support this by providing a consistent, evidence based framework for tax free subsistence payments where employees are travelling abroad as part of their role.” The Government body went on to explain that the scale rates are not intended to reflect a person’s expenses in every case, but instead provide a “standard set of benchmark amounts” that employers and employees can use.

Bespoke rates

Further explaining the rules, the response set out: “Employers are not required to use HMRC’s published scale rates if they believe these do not reflect their employees’ circumstances. Employers can agree bespoke rates with HMRC based on evidence of actual costs, or they can reimburse the actual costs incurred where receipts are available.

“These alternatives allow employers greater flexibility where working patterns, disruption or sector specific issues mean the standard rates are not appropriate.” You can sign the petition on the website.

A holiday in Lanzarote turned into a nightmare for the family after John suffered a heart attack – and then they had issues when trying to get their sons home

A father of two was on holiday with his family when he suffered a heart attack, but faced turmoil when trying to fly their children home.

John Evans, 61, from Cardiff, Wales, had been on holiday with his wife, Annette, and their two children, aged 12 and 15, at the time, when he started to feel unwell. While they were enjoying a sun-soaked getaway at a resort in Lanzarote, John felt unwell. When his wife, a nurse, became concerned, they called a doctor. The next thing they knew, John was told to go to hospital.

“At that stage, I didn’t want to make a fuss, but I thought fair enough. I hadn’t had much chest pain at the point, but I was light-headed,” John told the Mirror. At the hospital John was undergoing an ECH when he began to experience “severe pain”.

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The 61-year-old explained: “They said, ‘he’s having a heart attack now’. My wife was asked to leave the room, and they put some lines in me. I was vomiting and not very well at that stage, but they managed to put a stent in. Basically, there was an occlusion (blockage) in my left main stem artery, which is the worst possible place to have an occlusion. But then the stent got blocked, so they had to shock me a couple of times.”

Thankfully, John came around, and was taken to Cardiac Care Unit where he remained for three days, before being transferred to another ward in the hospital. Yet, as his heart attack happened the day before the family were due to fly home, the parents were left with the additional stress of trying to get their children home.

“My wife was obviously very upset, and we didn’t know how long I’d need to be in the hospital for,” John said. “We didn’t really want the kids getting worried, so we thought it was best they flew home with the other family (they had been on holiday with), and my sister would then meet them at the airport in the UK. We weren’t sure what we needed for them to fly without us.”

John and Annette signed a note confirming they had given consent for another family to travel with their two children back to the UK. Annette went with the group to Lanzarote airport to ensure everything went smoothly. As they had all checked in to their flight online the day before, they went through airport security and to their departure gate.

However, when they got to the gate, John claimed that his wife was told by easyJet staff that the children couldn’t travel without their parents onboard. John alleged: “They had our four boarding passes and a letter with our consent, but they point-blank refused and said that we had to get a letter from Guardia Civil to allow the kids to fly without parents, which was a bit of a shock. I had spoken to other people who have travelled with their own kids and taken other kids on holiday, and they never had any problems.”

As a result, their children had to stay in Lanzarote, which John said “put a bit more stress on the wife” who had to find an Airbnb near the hospital and start making plans for how to get their children home, as it was unclear how long John would remain in hospital.

It’s worth noting that easyJet states on its website that children aged 15 years and younger cannot travel unless they are accompanied by an adult. The airline also confirmed to the Mirror that, for British nationals, children under 15 can travel with another adult provided they have written consent from the child’s parent or legal guardian, but said there are different regulations for children of certain nationalities or when travelling to/from specific countries. However, the child must be on the same booking as the adult they are travelling with.

Annette went to the Guardia Civil to inquire about what they needed for their children to travel back to the UK with their godmother, who had flown out to Lanzarote. However, the couple say she was told by staff there that they didn’t need a letter from Guardia Civil, despite what they’d been told at the airport.

After this, they rebooked flights with another airline for their two sons and their godmother to fly home together. John said. “They flew home without any bother on Monday. They didn’t check any documentation and didn’t ask for anything.”

The following Saturday, and after a week in hospital, John was able to fly back to the UK. But following the ordeal, John said: “My wife was struggling, and it was frustrating. I was a bit annoyed at easyJet as they had given my wife the wrong information during a fairly stressful time.”

While John was able to claim the majority of their additional expenses, including the flights, through travel insurance, the issue is not settled in his mind, as he feels that nobody addressed the fact they were given “wrong information at the gate”.

Annette got in touch with easyJet, who apologised for the “challenges you all faced at Lanzarote airport”. However, John said he still feels “quite angry” at the whole situation as “the boys were struggling, their dad was in hospital, and they were in a nasty position – they had to stay around when they could have been at home, out of the stress”.

A spokesperson for easyJet told the Mirror: “We are very sorry to hear about Mr Evan’s circumstances and fully understand this will have been a stressful time for the family.

“We take the safeguarding of minors very seriously and have processes in place to ensure their wellbeing and to support our customers should their children need to be accompanied by someone other than their parent or legal guardian. This includes ensuring children are on the same booking as the adults they are travelling with, and we can make these changes to a booking for customers ahead of travel.

“Whilst Mr and Mrs Evans provided a letter of consent, as their children were on a separate booking to the adults they were travelling with, they were unfortunately unable to travel. We are in touch with the family about their experience and are offering any further assistance they may need.”

In a new update two massive walkouts are planned – with passengers to two European countries hit

Holidaymakers have been warned holiday flights are set to be hit after a massive strike was joined. Portugese media have today reported that cancellations will result after cabin crew and ground staff decided to walk out.

EasyJet has warned of flight disruptions, whilst TAP and SATA are allowing free rebooking. The general strike on June 3 against the labour reform is expected to have a major impact on airport services in Portugal. Reports suggest up to 500 flights could be scrapped, while trains, ferries, city metros and buses are all expected to face disruption.

It comes as holidaymakers heading to Italy were warned to brace for major disruption as a nationwide transport strike threatens chaos across the country. The 24-hour walkout is expected to hit rail services, airports, metro systems, buses and regional transport networks from 9pm on Thursday, May 28, until 9pm on Friday, May 29.

Several unions have confirmed industrial action involving major rail operators including Trenitalia, Trenord and Italo, sparking fears of cancellations and delays on some of Italy’s busiest routes. Long-distance rail services connecting major cities including Rome, Milan, Venice, Florence, Bologna and Naples are expected to be among the worst affected outside protected operating periods.

Italy’s Ministry of Transport has published lists of “guaranteed” services that must continue operating during protected commuter windows between 6am and 9am, and again between 6pm and 9pm. Italy’s Civil Aviation Authority, ENAC, confirmed flights are legally protected during guaranteed operating periods between 7am and 10am and 6pm and 9pm.

In Portugal TAP and the SATA group are even allowing their passengers to rebook flights scheduled for that date at no extra cost. The airlines have already posted notices on social media and are contacting passengers.

Unions in the sector were this week negotiating with the Directorate-General for Employment and Labour Relations regarding minimum services, and only then will it be known exactly how many flights will be cancelled. It is already certain, however, that there will be flight cancellations, not least because air traffic controllers will also be joining the strike.

READ MORE: EasyJet warning ahead of major national transport strike starting tomorrowREAD MORE: Portugal travel warning as up to 500 flights could be cancelled in June

“Like all airlines operating to and from the country, easyJet may experience some disruption to its flights. The airline is currently assessing the potential impact of this situation, and customers will be contacted directly if their flights are affected. easyJet assures us that it is doing everything in its power to minimise the impact of this strike,” an official source told Expresso.

The Civil Aviation Pilots’ Union (SPAC), unlike during the last general strike on December 11, will not be taking part this time. “We have decided to stand aside from this process for now,” said Hélder Santinhos, speaking to Lusa.

“The first general strike was timely. We took a stand, both pilots and workers across the country, against the labour package,” the SPAC president began by saying. Now, he said that next week’s strike “does not seem to be at the most appropriate time”, although he reserves the right to take further industrial action. This is because, he argued, “unfortunately, the changes made to the labour package do not seem sufficient for us to agree to them”.

This stance differs from that of the members of the National Union of Civil Aviation Flight Crew (SNPVAC), who approved participation in the general strike on May 19. Sitava, the largest union for ground staff and handling personnel, has also joined the strike.

The CGTP has served notice of a general strike for June 3 against the changes to the labour law, after negotiations with the Government ended without agreement.

The hospitality sector is deeply concerned about this strike. The Portuguese Hotel and Restaurant Association (AHRESP) stated on Tuesday that the general strike will exacerbate the sector’s losses, which are already being affected by the situation at border controls.

The association argues, as reported by Lusa, that “national airports are showing signs of operational collapse” and that the general strike on June 3 “could further exacerbate the losses”. It also calls for the European Union’s Entry/Exit System at border controls to be suspended with urgency until the end of September.

AHRESP said in a statement: “Portugal invests in international promotion as a destination of excellence, yet allows the visitor’s first experience to be hours spent queuing, a missed connection, a negative reaction on social media or a booking that is not repeated.”

On Tuesday, AHRESP called for the suspension of the EES (European Union Entry/Exit System) as a matter of urgency and until the end of September, which “would speed up passenger checks and reduce waiting times at airports”.

The association also calls for “negotiation and a sense of responsibility among all parties involved, in order to avoid a strike in aviation and airport services, which, were it to take place, would result in further damage to sectors that continue to face severe economic pressures”.

The Federation of Transport and Communications Unions has announced its support for the general strike. The strike notices cover workers at Lisbon Metro, Carris, Transtejo/Soflusa, Fertagus, Mondego Metro, Porto Metro, STCP and CP.

Unions representing teachers, architects, doctors, nurses and journalists have also announced their support for the protest, which promises to bring the country to a standstill.

There could be a knock-on impact across Europe

Holidaymakers heading to Italy have been warned to brace for major disruption as a nationwide transport strike threatens chaos across the country. The 24-hour walkout is expected to hit rail services, airports, metro systems, buses and regional transport networks from 9pm on Thursday, May 28, until 9pm on Friday, May 29.

Several unions have confirmed industrial action involving major rail operators including Trenitalia, Trenord and Italo, sparking fears of cancellations and delays on some of Italy’s busiest routes. Long-distance rail services connecting major cities including Rome, Milan, Venice, Florence, Bologna and Naples are expected to be among the worst affected outside protected operating periods.

Italy’s Ministry of Transport has published lists of “guaranteed” services that must continue operating during protected commuter windows between 6am and 9am, and again between 6pm and 9pm. Italy’s Civil Aviation Authority, ENAC, confirmed flights are legally protected during guaranteed operating periods between 7am and 10am and 6pm and 9pm.

The aviation authority has urged passengers to contact airlines directly for the latest updates regarding individual flights. Travel experts have also warned the strike could trigger wider disruption across European airline networks due to aircraft scheduling changes and increased rebooking demand.

Major travel hubs including Rome Fiumicino Airport, Milan Malpensa Airport, Venice Marco Polo Airport and Naples International Airport are expected to face delays, congestion and possible schedule changes during the strike.

Airport transfers, metro systems, buses and regional rail services may also run at reduced capacity or face temporary suspensions depending on local participation levels. Tourists visiting major attractions including the Colosseum, Vatican City, Venice’s canals and Florence’s historic centre could also experience delays due to disruption on local transport networks.

Travel experts are advising passengers to closely monitor airline notifications and rail updates as schedules may change rapidly throughout the strike period. easyJet said it currently plans to operate flights as normal but warned customers to allow extra time when travelling through airports.

A spokesperson for easyJet said: “We would like to reassure customers that we are doing all we can to minimise any disruption caused by national industrial action in Italy tomorrow. We are currently planning on operating our schedule as planned but would advise customers travelling to allow additional time to make their way to and through the airport.

“Should any flights be impacted, we will contact customers directly with their options to help rearrange their plans. We would like to apologise for any inconvenience caused.”

Italy remains one of Britain’s most popular tourist destinations, with millions of UK travellers visiting every year during the spring and summer seasons.

The rule reminder comes after a flight was forced to divert and deal with the issue

An EasyJet plane had to make an emergency landing in Rome over the weekend because there was a potential fire risk linked to a passenger’s luggage. The captain told all 180 passengers that a restricted item in the cargo hold posed a serious danger and had to be dealt with on the ground.

Reports suggest that a passenger had left their phone charging in their checked baggage using a power bank. It is claimed that a woman told a flight attendant the location of her power bank, prompting the aircraft to be diverted due to a possible fire risk.

The emergency landing happened at 11.30pm on Saturday, May 23. Passengers were reportedly provided with hotel rooms, though some chose to sleep in the airport terminals, as the next EasyJet flight back to the UK wasn’t available until 2pm the following day (May 24).

On EasyJet’s website, the airline sets out its regulations regarding lithium batteries, including what is classed as “prohibited”. It said: “Power banks are accepted on EasyJet aircraft with a Wh rating not exceeding 160Wh for lithium batteries. Power banks are prohibited from use on EasyJet aircraft and must not be used to charge other devices.

“Power banks must be carried in carry-on baggage only. It is recommended that power banks be carried where they can be monitored (i.e. on your person)”

The airline also restricts people to bringing no more than two power banks per person. All power banks “must be individually protected”, according to EasyJet, such as placing them back in original retail packaging or a plastic bag.

These power bank regulations apply to virtually all major airlines, including Ryanair, Jet2, TUI and British Airways. Travellers should check with their individual airline for any specific rules and requirements concerning travelling with a power bank, reports the Express.

Why are power banks considered such a risk?

Power banks are forbidden from use or storage in specific areas on aircraft because they contain lithium-ion batteries. These batteries are extremely combustible and can suffer “thermal runaway,” a chain reaction that may cause them to overheat or ignite.

While they aren’t completely ‘banned’, power banks must be stored in hand luggage and cannot be used while airborne. This is because, should a battery overheat, cabin crew can quickly reach, identify, and put out the flames.

Charging gadgets through them generates additional heat, increasing the fire risk. Some carriers have rules stating that power banks cannot be placed in overhead lockers and must remain visible (such as in the seatback pocket or beneath the seat ahead of you) so that passengers and crew can immediately notice if smoke or flames appear.

Your entitlements if an aircraft is forced to make an emergency landing

If your aircraft makes an emergency landing or diversion, your entitlement to compensation, a refund, or an alternative booking depends entirely on the cause of the emergency. You are legally entitled to specific help during the delay, whatever the reason for the diversion.

Regardless of whether the emergency came from an airline problem or an unforeseeable circumstance, the carrier is legally required to care for you while you wait. This includes vouchers or reimbursement for reasonable meals and beverages, hotel accommodation and transport (if delayed overnight).

If your flight experiences substantial delays or is eventually cancelled, you have the right to select between alternative travel under similar conditions at the earliest opportunity or a refund. Check specific refund entitlements with your selected airline.

Published on
26/05/2026 – 11:05 GMT+2

The Autorità Garante della Concorrenza e del Mercato (AGCM), Italy’s antitrust authority, announced on Tuesday that it opened a formal probe into easyJet Airline Company Limited over alleged unfair commercial practices.

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The case centres on how the carrier structures and presents baggage fees on its website and mobile app, with the regulator alleging that passengers were routinely given a distorted picture of what they were actually paying.

According to the AGCM, easyJet’s platform set bundled checked baggage and sports equipment for round trips as the automatic default, presenting only an overall average price for the service, even when customers had no intention of purchasing it for both legs of their journey.

The regulator contends that anyone wishing to add luggage for one leg only was forced to interrupt the booking process to override this setting, a step most consumers would be unlikely to notice or navigate.

The investigation will assess whether easyJet’s booking system created unclear pricing conditions and limited consumers’ ability to make fully informed choices.

At the time of writing, easyJet has not publicly commented on the case.

Italy’s AGCM previous actions

This is not the first time easyJet has appeared before Italian authorities.

In May 2021, the AGCM imposed a €2.8 million fine on the airline alongside Ryanair and Volotea, after all three failed to offer cash reimbursements for flights cancelled when Italy lifted its COVID-19 travel restrictions, issuing vouchers instead.

EasyJet appealed, but the Lazio Regional Administrative Court in Rome rejected the challenge in February 2025.

The AGCM has shown no hesitation in pursuing the sector more broadly.

In December 2025, it fined Ryanair €255 million for abusing its dominant position in air travel to and from Italy.

The Italian authority concluded the carrier had deployed an “elaborate strategy” to obstruct travel agencies from purchasing its flights, including through facial-recognition checks, payment blocks and mass account deletions, a ruling Ryanair immediately vowed to appeal.