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Airline and travel company has contacted all passengers with holidays booked to inform them of a change to when booking documents are sent out amid Middle East conflict concerns

All Jet2 passengers with holidays booked have been contacted by the operator regarding an important change. Thousands of travellers have received emails notifying them that their holiday documents will be arriving later than originally expected.

This has raised alarm bells among some customers who fear it could be a scam – particularly as Jet2 has recently been warning about numerous fake social media accounts being created in an attempt to defraud passengers.

One passenger wrote on X: “@jet2tweets Hi, I’ve just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, I’ve a feeling this was a spam email though.”

Another passenger added: “I had the same email. Flying on 25 May with jet2,” A traveller added: “Ive just had the same email !”

The email says: “Just so you know, following a change to when we send out the documents for your holiday, you’ll now receive your documents 14 days before departure, rather than 28 days as stated on your original booking confirmation. You don’t need to contact us or take any action – you’ll recveive your documents 14 days before you travel. Have a lovely holiday!”

Responding on X, Jet2 confirmed it was a genuine message and explained: “Hi there, thanks for reaching out. Yes we can confirm that you will receive your documents 14 days before departure. Should you require any further assistance, then please feel free to send us a DM. “

The shift towards holidaymakers securing their travel documents closer to their departure dates comes amid growing uncertainty sparked by the Middle East conflict. Last week, Fatih Birol, executive director of the International Energy Agency (IEA), warned there could be flight cancellations “soon” if oil supplies remain restricted by the Iran war.

The head of the world’s energy watchdog also cautioned that Europe has only six weeks’ supply of jet fuel because of the Middle East conflict. Iran continues to have a stranglehold on tankers passing through the Strait of Hormuz and has fired at several over the weekend.

Worried holidaymakers have been flooding Jet2’s social media channels with their concerns. One wrote: “@jet2tweets Hi there – we are looking to go away for a week to Malaga in June and want to know how concerned we should be about the reporting of lack of airport fuel and what happens to our holiday should something like this happen and impact our holiday. Can you help…?|”

Another posted: “Are holidays going ahead as usual? We’ve booked an all inclusive 10 day to Crete in June. I’m worried about jet fuel prices.” While a further traveller asked: “You guys aren’t planning on last-minute flight cancellations due to potential jet fuel shortages, are you? Family holiday booked in May, FYI” Jet2 responded: “Hi all, flights are planned to go ahead as normal. If anything were to change regarding your booking, we would be sure to reach out to you directly to make you aware and discuss the options available to you. Thanks”

Meanwhile, Javier Gándara, easyJet’s CEO for Spain and Portugal, spoke at the reopening of the airline’s base in Palma, Mallorca, where he gave his assessment of the current fuel supply situation: “What the producers and airports are telling us is that there won’t be any supply problems for the next three or four weeks.

“Beyond that, it’s difficult to see. In Spain, we are in a comparatively better situation than neighbouring countries for two reasons. Firstly, because of all the crude oil that is imported and then refined here, only 11% comes from the Middle East, which is the percentage affected by the closure of the Strait of Hormuz; the remaining 89% comes from elsewhere.”

He went on to warn: “No one will be immune to potential supply problems. Ships that leave and pass through the Strait of Hormuz and come to Europe take an average of 45 days, and they have already been practically out of service for two months. It will take time to recover all of that. It’s difficult to know what will happen, so we’ll react as we go.”

One family on Rich House, Poor House decided to ‘break a rule’ halfway through the swap

*Warning: Contains spoilers for the latest episode of Rich House, Poor House*

A Rich House Poor House couple have broken one major show rule.

The hit Channel 5 series sees two families from opposite ends of the wealth divide swap homes, budgets, and lives for a week.

They both experience a dramatic shift in perspective as they step into each other’s worlds but one family appeared to break a rule as they left the property halfway through the swap.

During Sunday’s (April 19) episode, millionaire hotel owners Gez and Rosy Chetal swapped their luxury life with the Bloor family.

In Norfolk, John and wife Ann, live with their three children in a three-bedroom rented terrace house. After basic household bills they have just £79 a week to spend on everything else from food and travel to fun.

Mum Ann works as a cook in a mental health care home, meanwhile husband John works long hours as a bus driver, but they both have a passion for cooking.

Despite both grafting hard, the couple struggle to make ends meet and have previously gone bankrupt for £36k, but they dream of running a music café of their own one day.

Experiencing how the wealthiest 1% live, they exchanged homes for a week with hotel owners Gez and Rosy Chetal, who lived in their luxurious £1.7m 11-bedroom bespoke hotel with their 19-year-old daughter Saanchi.

Given his demanding lifestyle as an entrepreneur, the couple wanted to use the swap as a way for them to spend some quality time together and have a break from their business.

They swapped their hotel— complete with a wine cellar, a large dining room and private chef for a week-long stay in the Bloor family’s house.

While Gez and Rosy were forced to manage on a weekly budget of £79, John, wife Ann and their children got a taste of luxury living with £1,800 to spend.

However, not long into the swap it was clear that the Bloor family struggled to adjust to their new environment living in a hotel as Ann admitted: “My kids are not comfortable.”

After a restless night, Ann was visibly moved as she told husband John: “The children are really uncomfortable. They can’t be in their pyjamas because it’s a hotel, they can’t just go and get a drink, they can’t just go and get a sandwich.” John jumped in and added: “It’s not a home is it?”

Turning to John, Ann explained: “It’s nothing about the hotel. If it was just me and you.. I’d absolutely love it but actually to me we can’t really stay in the hotel.”

The couple then made a big decision and decided to abandon the hotel and use the remaining budget to book a luxury Airbnb, that cost a whopping £1,200.

When the two families finally reunited at the end of their swap, Ann went on to say: “We loved the hotel, unfortunately the children didn’t. They felt very separated from us.” Gez added: “It’s just a big house really, with 11 rooms.”

Rich House, Poor House airs Sunday night from 9pm on Channel 5

British travellers planning trips abroad must check their passports at least three weeks before departure

Brits heading abroad should carefully check their passports at least three weeks before they travel. Missing certain critical problems could land you with a £239 bill.

Travellers must make sure their passports are valid and in good condition before they set foot on a plane. Any problems could see you turned away at the gate.

To sort this out, your passport will need to be replaced straight away, and putting this off could prove costly as standard passport renewals can take up to three weeks.

Following a price rise earlier this month, a standard passport will set you back £102. However, if you’ve left a passport problem until just days before your trip, you’ll be forced to shell out £239.50 for the one-day express service.

GOV.UK warns: “If your passport is damaged you must replace it. You may not be able to travel with it.”

The HM Passport Office will consider a passport damaged if:

You cannot read any of your details

• Any of the pages are torn, cut or missing
• There are holes, cuts or tears in the cover
• The cover is detaching
• There are stains on the pages (for example, ink or water damage)

Regarding your passport’s expiry date, the requirements will differ depending on where you’re headed. Some countries insist on at least six months remaining on your passport upon arrival, while others only require three.

For a full breakdown of passport requirements by country, visit the Government website here.

Applying for a passport online

To apply online, head to the Government website here. Key requirements include a digital photograph, a valid payment method (credit or debit card), and your existing passport if you’re renewing.

Furthermore, applicants must supply proof of their identity and citizenship. The application fee for adults stands at £102, while children’s passports are priced at £66.50.

For anyone requiring assistance with the online application, local Post Office branches provide support services. Their staff are able to:

• Take your digital photo
• Help with completing the online application

Be mindful that this service carries an extra charge.

Postal applications

Paper passport applications are available from your local Post Office. Keep in mind that postal applications generally take longer to process than online ones.

They’re also more expensive than online applications, setting you back £115.50. You’ll be required to submit a completed application form alongside your supporting documents, two photographs, and the relevant fee.

Post Office staff can assist in making sure your form is properly completed – though you’ll need to supply your own photos. Payment can be made using cash, debit or credit cards.

Fast-track applications

If the standard three-week processing period is cutting it too close with your holiday plans, several quicker options are available for securing a passport. According to the Government website: “You can pay to get a passport urgently if you think the standard service will take too long.”

To take advantage of these fast-track services, you’ll need to secure an appointment at a passport office:

• The same-day premium service carries a charge of £239.50 (or £253.50 for the 54-page frequent traveller passport)
• The one-week express service costs £192 for an adult passport (or £206 for the 54-page frequent traveller passport), and £156.50 for a child’s passport (or £170.50 for the 54-page version)

For further information, visit the Government website here.

EasyJet’s general manager in Portugal has issued a warning over new government proposals the carrier says will artificially inflate prices

easyJet is weighing up plans to cut back operations in Portugal, according to reports emerging from the country. The airline’s general manager there has issued the warning amid a dispute over government proposals which easyJet claims will drive up costs for passengers.

José Lopes, easyJet’s general manager in Portugal, announced on Monday that the carrier may cut back its domestic services following the scrapping of caps on something called the social mobility allowance for air travel. This caps maximum fares for some local passengers – but the changes are set to affect the airline more widely.

“Removing the upper limit will artificially inflate prices,” José Lopes said. He argued that the measure will deliver “zero benefits” for island residents while helping to deter tourists, who makeup the bulk of passengers on domestic routes.

The airline says it will not return to operate Azores routes due to the changes. It had already confirmed its departure from the region from March 29, 2026, blaming a 35 per cent increase in airport fees and what it describes as government inaction.

The easyJet representative was addressing journalists at a press conference in Funchal, held in partnership with the Regional Secretariat for Tourism, to outline the company’s operations and long-term pledges in the Madeira archipelago, SIC Noticias reports. Portuguese media outlets report that at Porto Santo airport, the two existing routes to Lisbon and Porto will be retained, albeit with a reduction to Lisbon owing to constraints at that airport, he indicated.

He warned that if the measure to alter the social mobility subsidy regime – which would remove the maximum limits for air travel for residents of Madeira and the Azores – is implemented, there will be implications for Easyjet’s operations. “I hope that an analysis will be carried out and a way will be found to be more rational and less emotional in dealing with the matter,” he said.

When asked about the possibility of abandoning the route to Madeira, the official ruled out this scenario. Yet reports say he highlighted the possibility of “a reduction in market capacity.”

The changes were given the green light on Friday in the Assembly of the Republic, but have yet to come into force. The amendments stem from two initiatives to revise the legislation put forward by the Socialist Party and Chega.

What is the social mobility subsidy?

The social mobility subsidy set a maximum fare of €79 for residents and €59 for students travelling between Madeira and the mainland (round trip), with an overall cap of €400. In the Azores, residents travelling to the mainland pay no more than €119, while students are capped at €89, with a recently introduced maximum ceiling of €600.

The Portugal Post reports that Portugal Parliament’s recent decision to abolish price caps has placed island connectivity under serious threat, with easyJet warning of capacity reductions to Madeira and confirming it will not operate Azores routes under the new framework.

Ryanair has also revealed plans to cease all operations in the Azores on March 29, 2026, citing cost pressures.