P&O Cruises Limited

P&O Cruises passengers are urged to check the rules for their destination before packing certain medications

P&O Cruises passengers heading to specific destinations worldwide are being advised to pay special attention to the medications they bring. The cruise operator is a favoured option for countless Britons, carrying between 500,000 and 600,000 travellers annually.

P&O Cruises operates a fleet of seven vessels. This collection features both family-oriented choices and adult-only ships, spanning from massive floating resorts to more intimate, traditional boats. All the ships go to numerous nations, including Norway, the Caribbean, and the Canary Islands.

For those with bookings to Japan or voyages exploring the Arabian Gulf, it’s essential to verify what medications are permitted. These nations enforce stringent regulations, and particular medicines are prohibited for personal import and non-prescription use.

This includes codeine, which is frequently found in paracetamol tablets. On the P&O Cruises website, the operator outlines all the crucial information passengers require, reports the Liverpool Echo.

It states: “Please be aware that some prescriptions, over-the-counter drugs, complementary therapies and other medicines that are purchased in the UK may be illegal in the United Arab Emirates and are therefore banned in the country. Japan also has rules regarding such medication. Penalties can be severe if banned substances are found when entering these countries.”

It states: “Codeine, for example, is banned and no products containing codeine, which may include paracetamol, may be imported or sold in the United Arab Emirates. An import Certificate from the Japanese or UAE Authorities would be required in order to take such products into the countries, and this does not guarantee the products will be permitted.”

According to the NHS, codeine is a potent opioid painkiller and is often combined with paracetamol to treat moderate pain that standard paracetamol alone cannot alleviate. This combination is typically known as co-codamol.

Codeine is categorised as a narcotic. You’re prohibited from bringing it into Japan for personal use without obtaining strict prior authorisation. Codeine is also designated as a controlled substance in the UAE.

If you’re taking medication and have any uncertainty, contact the appropriate embassy before your arrival:

• United Arab Emirates London Embassy Medical Department: 020 7486 6281
• Japanese Embassy: 0207 465 6500
• You may also check for further information at www.fco.gov.uk.

P&O Cruises also advises that anyone travelling with medications and/or syringes should carry a prescription. It clarifies: “All medications should be kept in their labelled dispensing bottles or packages. If the medications are ‘controlled’ or injectable drugs, it is also advisable to carry a doctor’s letter.

“For the United Arab Emirates, it is essential to carry a prescription for any medication, as well as a medical report if you are travelling with syringes or other medical equipment. We strongly advise you to seek advice if any of the above affects you.”

P&O Cruises urges all passengers with trips booked to bring proof or risk being ‘denied boarding’ at their own expense

P&O Cruises says all passengers must bring a particular item with them or risk being ‘denied boarding’. The popular cruise operator states that packing the item is compulsory for all guests who wish to sail on the ship, or their holiday could be ruined if they fail to do so.

P&O Cruises is among the largest and most popular cruise operators in the UK, and as the peak travel season approaches, many people will have trips booked. The vessels are designed specifically for the British market and depart year-round directly from Southampton.

P&O Cruises operates a fleet of seven ships, divided into family-friendly vessels such as Arvia, Iona, Britannia, Azura and Ventura, and adult-only ships such as Arcadia and Aurora, reports the Liverpool Echo. Irrespective of which vessel people embark upon, all guests must bring a crucial item with them. Should customers fail to present the item, P&O Cruises warns: “Unfortunately, you will be denied boarding”.

On the P&O Cruises website, the cruise operator clarifies what passengers need to pack and explains the rationale. A statement reads: “We’re delighted that you’ve chosen to set sail with us, and we cannot wait to welcome you on board. Before we get there, it is mandatory for all guests to have suitable cruise travel insurance cover in order to sail with us.”

It adds: “It is your responsibility to ensure you have appropriate cover in place for the duration of your holiday. Unfortunately, you will be denied boarding, at your own expense, if you’re unable to confirm you have arranged insurance.

“You may be asked for proof of your cruise travel insurance. So, please be sure to bring either a printed or digital copy of your insurance documentation that confirms cover for the named travellers over the dates of travel.”

Outlining the main reason why travel insurance is crucial to arrange before setting sail, P&O Cruises stated: “For many significant purchases in your life, insurance is essential. And holidays are no different.

“Travel insurance ensures you can relax and enjoy your holiday with peace of mind that you’re covered in the event something should go wrong. This includes unforeseen incidents before your holiday, while travelling or while you’re away.”

P&O Cruises provides a checklist for selecting the appropriate level of cruise insurance protection. It includes:

• Ensure your insurance covers a cruise holiday
• Covers the full length of the trip
• Includes all destinations – choose worldwide cover if unsure
• Includes medical and repatriation cover of £2 million minimum
• You’ll need to declare any pre-existing medical conditions
• We would also recommend that you have adequate cancellation cover to cover the cost of your trip

I’ve got travel insurance already. Do I need cruise insurance?

P&O Cruises states: “You will need to look into the level of cover your travel insurance provides. Some bank accounts include travel insurance but the policies often offer limited amounts of cover.

“Standard travel insurance is generally meant for a land-based holiday and as such, won’t cover many of the elements of a cruise holiday. A cruise holiday requires more specialist cover, for example if there was a need to be medically evacuated at sea. The most important thing is to make sure you’ve told your insurer you are going on a cruise holiday.”

What happens if I don’t declare pre-existing medical conditions?

P&O Cruises warns: “You run the risk of not being fully covered and having to pay for medical treatment which can be extremely costly. Emergency medical treatment can even be refused if you do not have the correct insurance, this includes failing to declare pre-existing conditions.”

If I cancel my holiday, will I get my money back?

P&O Cruises states: “If you cancel your holiday, the cancellation policy in our Booking Conditions applies. If you are cancelling due to a medical reason and you have declared the medical condition, your insurer should refund any monies paid less the relevant policy excess.”

It comes as a passenger claims they were ‘turned away’ on board

P&O Cruises is reminding passengers about a particular item of clothing that is ‘not allowed’ on board under specific circumstances. The cruise line issued the guidance in a recent social media post after a passenger claimed they were ‘turned away’.

On X, a user called Duncan wrote: “@Pandocruises describe ‘formal’. Turned away from one restaurant the other day wearing formal shorts, smart tailored shirt. Dye it showing sine ‘leg’. However, seen plenty of women wearing skirts much shorter than my shorts been welcomed in!”

P&O Cruises responded: “Hi Duncan, smart shorts are not permitted in certain restaurants on board. A suit with jacket and tie is required on formal nights in the main restaurant and other venues.”

On P&O Cruises’ website, there is extensive information regarding the cruise line’s dress code policy, reports the Liverpool Echo. It states: “While we encourage you to relax and enjoy your holiday, we do ask that you adhere to a smart casual dress code in our public areas and restaurants.”

In a key notice to passengers, P&O Cruises confirms that tailored shorts cannot be worn on Black Tie or Celebration Nights, with the exception of the buffet. It adds: “On evening casual nights tailored shorts can be wore in the buffet, The Beach House, and The Glass House, as well as 6th Street Diner, The Olive Grove and The Keel and Cow on Arvia and Iona.” Further guidance states: “Denim, including dark denim, isn’t allowed on Black Tie and Celebration Nights, except in venues with an Evening Casual dress code.”

For daytime wear, P&O Cruises states: “Feel free to wear your favourite holiday attire, such as shorts, T-shirts, and sundresses, or your typical winter clothing on one of our colder holidays. However, please remember to wear shoes when you’re not by the pool. We also ask that there is no pool wear in the ship’s lounges, inside bars, restaurants or reception.”

Regarding evening attire, the cruise operator noted: “Our dress code varies depending on the night. You can find details of each evening’s dress code in your daily Horizon found in your cabin, or on My P&O Cruises under the ‘Your Itinerary’ section before you sail.”

P&O Cruises operates two principal dress codes: ‘Evening Casual’ and ‘Black Tie’. Evening Casual calls for ‘smart casual attire’, encompassing trousers, smart dark denim, polo shirts, dresses, and skirts.

The Black Tie dress code is reserved for more formal occasions, where passengers are encouraged to “dress to impress”. The cruise line elaborates: “Gentlemen, a dinner jacket or tuxedo is ideal, but a dark suit and tie is also acceptable. Ladies, feel free to wear your favourite evening gown or cocktail dress.”

Passengers are also encouraged to adhere to the dress code for celebration nights, which P&O Cruises describes as special evenings on board where guests can enjoy a more formal dining experience and entertainment. “These events involve a higher level of dress code (black tie) and a more elaborate menu. It’s a chance to dress up, savour delicious food, and enjoy the ambience of a special occasion”, it says.

During celebration nights, most venues will operate a dress code, though some will permit a more relaxed attire for those who prefer it. Passengers can discover which venues are exempt from dress codes in their daily Horizon.

When visiting destinations on excursions, P&O Cruises advises comfortable walking shoes and clothing suited to the climate and culture of the places being visited. “Some cultures have specific dress codes, particularly for places of worship. Please respect local customs and dress modestly when visiting religious sites,” it adds.

For religious passengers, the cruise line confirms that customers are welcome to wear national or religious dress on board. “If you wear a headdress, depending on the amount of your face it covers, you may be asked to unveil for a security photo at check-in and when passing through security check points ashore and on board during your holiday”, it says.

However, certain items of national dress, such as ceremonial blades and swords, including Skean Dhus and Kirpans, are not allowed on board. Passengers can consult the list of prohibited items for further details.

P&O Cruises states that fancy dress, novelty clothing or outfits featuring any inappropriate or offensive language or imagery are banned on board. “We reserve the right to deny embarkation to guests who are inappropriately dressed”, the cruise line states. For further details regarding dress codes, click here.

For passengers who already know which ship they will be sailing on, the dress code for each dining venue on board can be found on the ship page by clicking ‘Dining’. View P&O Cruises ships here.