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Ryanair names 1 common mistake the average customer always makes

Ryanair was established in 1985 and has gone onto become one of the most popular airlines in the world, thanks to its budget-friendly flights. Now, the airline has shared the one mistake passengers always make

Ryanair has detailed the one mistake the average passenger continues to make and it’s caused quite a stir. The budget-friendly airline is famed for its reasonably priced flights, boldly declaring on its website that it offers “Europe’s lowest fares”.

Founded in 1985 by Irish aviation executive Christopher Ryan and Irish billionaire businessman and philanthropist Tony Ryan, the company was named after its founders. Today, it boasts a fleet of more than 600 planes.

It operates 3,500 short-haul flights per day and serves around 230 airports in more than 40 countries across Europe, as well as in Turkey, Jordan and Morocco.

Like many companies, Ryanair maintains a consistent presence on social media. In a recent video posted on TikTok, the airline humorously poked fun at a common travel blunder many people are guilty of making – packing suitcases which are too large.

All Ryanair fares “include one small personal bag (40cm x 30cm x 20cm) that must fit under the seat”, which may be a handbag or a laptop bag.

Ryanair’s baggage policy states: “Additional options include Priority boarding with a second 10kg cabin bag, checked bags of 10kg, 20kg (up to 3), or 23kg (1 allowed).

“Infants have no cabin allowance but may bring a 5kg baby bag and two baby equipment items free.”

But it seems some passengers fail to check the size of their bags. In the TikTok clip, an animated image of a man holding a comically oversized bag could be seen moving across the screen towards the check-in desk.

Text written over the top of the footage branded the man an “average Ryanair passenger”. In a voiceover, he is told: “Your bag is too big, sir.”

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The voiceover then detailed a string of excuses and responses Ryanair staff often hear, including “it fit at home”, “this is unfair”, “how could you do this?” and “I’m never flying Ryanair again”.

The lighthearted video has, so far, gained 245,900 views and hundreds of comments. One TikTok user said: “It is like their first time every time! Never ceases to amaze me. It is not as if you don’t get enough reminders either as to what you have booked and paid for…”

Another jokingly asked: “What bag should I bring then?????????” A third shared: “My uncle does that.” To which, Ryanair replied: “He will be charged.”

But someone else quipped: “Does paying extra at the gate magically make the bag smaller/lighter?”

One person said: “At the gate they say that you can carry 2 bags a person though.” Another quipped: “I’ll just travel by unicorn instead.”

The low-cost Irish airline is headquartered in Swords, County Dublin, Ireland. Based on the annual number of international passengers carried, the fleet size and the number of flights, Ryanair is the largest airline in the world. It’s the second-largest airline worldwide based on market capitalisation after Delta Air Lines.

It boasts a fleet of 613 planes, including 26 leased aircraft.

Approximately 95% of aircrafts used by Ryanair are single-aisle Boeing 737s. The 737-8-200 was designed by Boeing specifically for Ryanair in order to help the company carry more people at a lower cost per passenger.

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Love Island star forced to apologise for his business’s ‘shocking customer service’ after string of fan complaints

A LOVE Island star has been forced to address backlash from fans, who slammed his business’s “shocking customer service.”

Sean Stone shot to fame after appearing on series 11 of the summer dating show before he most recently made a comeback on All Stars in January.

Love Island’s Sean Stone was forced to apologise for his business’s ‘shocking customer service’ Credit: Tiktok/@sweet_delivery
The reality star launched his business back in 2019 Credit: instagram/@seanstone__
Sean shot to fame on the ITV summer dating show Love Island Credit: Shutterstock Editorial

The 26-year-old, dubbed the “Candyman,” has owned sweet business, Sweet Delivery since 2019.

His business journey started in the back of his VW Polo, where he sold pick and mix out of pizza boxes in his local area, Hertford.

But now, it seems the TV star has faced a slew of backlash from fans who are simply not happy with the business’s customer service.

Taking to TikTok Sean was forced to apologise for his business’s mishaps.

COMING CLEAN

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He said: “Our customer service has been shocking. I sincerely apologise for this. Recently we’ve had a large amount of orders come through the door, where to be honest we had a system in place for our customer service but there was not enough time and effort put into that.

“However, I have got some exciting news we now have a dedicated staff member that will be working Monday to Friday on all your customer queries.”

Despite the addition of a new staff member, fans are still waiting to hear back on their orders.

Sean continued: “Now I know there’s some of you still waiting to hear back from us; I do kindly ask as annoyed as you may be please send us another email.”

The Islander then confessed: “If I’m being honest it’s been an eye-opener for myself to see how important customer service is. I do apologise to anyone being upset and frustrated that they haven’t received their order yet.

“I’m making a change and it’s going to be an amazing change moving forward.”

The 26-year-old told fans he had hired another staff member to help with customer service Credit: Tiktok/@sweet_delivery

Fans in the comments of his apology video were very divided.

One fan penned: “Honestly this kind of accountability is really refreshing to see, and it’s clear you’ve taken the feedback seriously and put steps in place to fix things…”

Another fan wrote: “Are you for real! How can you not realise customer service is important it’s what makes and breaks a business.”

A third person said: “Well said Sean, holding your hands up is always the best way.”

Meanwhile, a fourth fan added: “I think you just blew up faster than you thought you would.”

Sean returned from the Love Island villa back in February and after a short break in Paris with his new girlfriend Lucinda Strafford, who he met on the show, he has been back to business.

Lucinda, 26, and Sean coupled up on day 18 of the show and after backlash from their co-stars they managed to finish in fourth place.

The loved up couple have gone from strength to strength despite Sean living in Hertford and Lucinda living in Brighton.

Loved up Sean and Lucinda eating pizza on Brighton beach Credit: Instagram
Fans were divided by Sean’s apology video Credit: Instagram

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