customer

A woman concerned about a name discrepancy between her easyJet holiday booking and passport was urged by the airline to get in touch directly to resolve the issue

Budget airline easyJet has urged a customer to get in touch after she queried whether she needed to make an amendment to her booking. The prospective passenger had secured a holiday with the carrier but had concerns about a potential issue with her trip.

Taking to the easyJet holidays Facebook page, Jessica asked: “Booked holiday with my “first” and “last name” My “given name” on my passport includes my middle name.

“Do I need to amend my booking? I fly in 2 weeks and haven’t yet checked in if that makes a difference.”

She received a response from easyJet stating: “According to the International Air Transport Association (IATA), there’s no middle name rule as such, but their guidance is the recorded name on a reservation and ticket should match the name in your official travel document.” A follow-up reply from Anga then added: “Hi Jessica, thank you for reaching out.

“Please note that the name on your booking needs to match what is on your passport. To assist you with adding your middle name, kindly DM us with your booking reference, booker’s name and email address used on the booking.”

The UK government website advises travellers to ensure two key things are consistent when booking a trip, reports the Liverpool Echo. It states: “The name on your passport must match the one you use when you book your travel.”

However, it does not clarify whether a middle name featured in your passport must also be included when making a booking. Different airlines have their own policies, so it’s always advisable to check with them directly if you have any worries about anything on your travel documents.

Ryanair, for instance, addresses the question on its website, stating: “For security reasons, the first name and surname on your booking must match the names on your travel document(s). We do not require middle name or second/double-barrelled surnames for flights.”

Jet2 similarly states that middle names aren’t required, except in one particular scenario. On its website, it explains: “We don’t we don’t need your middle name(s) on your booking unless two people on the booking have identical first and last names. Please make sure all names are spelt exactly as they are on your passport.”

Tui has also confirmed it’s not essential. Responding to a query about the website not accepting a full name, it clarified: “Our website only allows for a maximum 15 characters in the name box.

“Just enter what you can and contact us so we can make a note of your full name on the system. Just so you know, we only need your title, first name and surname. You don’t have to include middle names.”

Ryanair was established in 1985 and has gone onto become one of the most popular airlines in the world, thanks to its budget-friendly flights. Now, the airline has shared the one mistake passengers always make

Ryanair has detailed the one mistake the average passenger continues to make and it’s caused quite a stir. The budget-friendly airline is famed for its reasonably priced flights, boldly declaring on its website that it offers “Europe’s lowest fares”.

Founded in 1985 by Irish aviation executive Christopher Ryan and Irish billionaire businessman and philanthropist Tony Ryan, the company was named after its founders. Today, it boasts a fleet of more than 600 planes.

It operates 3,500 short-haul flights per day and serves around 230 airports in more than 40 countries across Europe, as well as in Turkey, Jordan and Morocco.

Like many companies, Ryanair maintains a consistent presence on social media. In a recent video posted on TikTok, the airline humorously poked fun at a common travel blunder many people are guilty of making – packing suitcases which are too large.

All Ryanair fares “include one small personal bag (40cm x 30cm x 20cm) that must fit under the seat”, which may be a handbag or a laptop bag.

Ryanair’s baggage policy states: “Additional options include Priority boarding with a second 10kg cabin bag, checked bags of 10kg, 20kg (up to 3), or 23kg (1 allowed).

“Infants have no cabin allowance but may bring a 5kg baby bag and two baby equipment items free.”

But it seems some passengers fail to check the size of their bags. In the TikTok clip, an animated image of a man holding a comically oversized bag could be seen moving across the screen towards the check-in desk.

Text written over the top of the footage branded the man an “average Ryanair passenger”. In a voiceover, he is told: “Your bag is too big, sir.”

The voiceover then detailed a string of excuses and responses Ryanair staff often hear, including “it fit at home”, “this is unfair”, “how could you do this?” and “I’m never flying Ryanair again”.

The lighthearted video has, so far, gained 245,900 views and hundreds of comments. One TikTok user said: “It is like their first time every time! Never ceases to amaze me. It is not as if you don’t get enough reminders either as to what you have booked and paid for…”

Another jokingly asked: “What bag should I bring then?????????” A third shared: “My uncle does that.” To which, Ryanair replied: “He will be charged.”

But someone else quipped: “Does paying extra at the gate magically make the bag smaller/lighter?”

One person said: “At the gate they say that you can carry 2 bags a person though.” Another quipped: “I’ll just travel by unicorn instead.”

The low-cost Irish airline is headquartered in Swords, County Dublin, Ireland. Based on the annual number of international passengers carried, the fleet size and the number of flights, Ryanair is the largest airline in the world. It’s the second-largest airline worldwide based on market capitalisation after Delta Air Lines.

It boasts a fleet of 613 planes, including 26 leased aircraft.

Approximately 95% of aircrafts used by Ryanair are single-aisle Boeing 737s. The 737-8-200 was designed by Boeing specifically for Ryanair in order to help the company carry more people at a lower cost per passenger.

A LOVE Island star has been forced to address backlash from fans, who slammed his business’s “shocking customer service.”

Sean Stone shot to fame after appearing on series 11 of the summer dating show before he most recently made a comeback on All Stars in January.

The 26-year-old, dubbed the “Candyman,” has owned sweet business, Sweet Delivery since 2019.

His business journey started in the back of his VW Polo, where he sold pick and mix out of pizza boxes in his local area, Hertford.

But now, it seems the TV star has faced a slew of backlash from fans who are simply not happy with the business’s customer service.

Taking to TikTok Sean was forced to apologise for his business’s mishaps.

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He said: “Our customer service has been shocking. I sincerely apologise for this. Recently we’ve had a large amount of orders come through the door, where to be honest we had a system in place for our customer service but there was not enough time and effort put into that.

“However, I have got some exciting news we now have a dedicated staff member that will be working Monday to Friday on all your customer queries.”

Despite the addition of a new staff member, fans are still waiting to hear back on their orders.

Sean continued: “Now I know there’s some of you still waiting to hear back from us; I do kindly ask as annoyed as you may be please send us another email.”

The Islander then confessed: “If I’m being honest it’s been an eye-opener for myself to see how important customer service is. I do apologise to anyone being upset and frustrated that they haven’t received their order yet.

“I’m making a change and it’s going to be an amazing change moving forward.”

Fans in the comments of his apology video were very divided.

One fan penned: “Honestly this kind of accountability is really refreshing to see, and it’s clear you’ve taken the feedback seriously and put steps in place to fix things…”

Another fan wrote: “Are you for real! How can you not realise customer service is important it’s what makes and breaks a business.”

A third person said: “Well said Sean, holding your hands up is always the best way.”

Meanwhile, a fourth fan added: “I think you just blew up faster than you thought you would.”

Sean returned from the Love Island villa back in February and after a short break in Paris with his new girlfriend Lucinda Strafford, who he met on the show, he has been back to business.

Lucinda, 26, and Sean coupled up on day 18 of the show and after backlash from their co-stars they managed to finish in fourth place.

The loved up couple have gone from strength to strength despite Sean living in Hertford and Lucinda living in Brighton.