New study showed UK passengers ‘unaware’ of problem as concerns raised at people deserting hotspots
Adolfo Suarez Madrid-Barajas Airport. Passengers are being warned of big delays this summer(Image: Getty Images)
Spanish media are reporting six-hour queues could hit this summer at airports. The Majorca Daily Bulletin said the International Air Transport Association (IATA) has said the European Union’s new digital border system is going to come under major strain.
The Entry/Exit System (EES) has been fully operational across the Schengen Area since April 10. Two months in, it is producing long lines, missed flights, and growing alarm across the travel industry. Airports Council International Europe said that waits of up to three and a half hours have already been recorded during peak periods. The six-hour figure is IATA’s projection for the busiest summer months.
Budget airlines from the UK Ryanair, easyJet, and Jet2 have all warned of missed departures, disrupted schedules, and rising operational costs. Ryanair passengers who need to use its airport check-in or bag-drop services will be required to finish the process 20 minutes earlier.
The airline announced it will close the services an hour before the scheduled departure of a flight – compared with 40 minutes currently – to give passengers more time to get through security and passport checks. This will reduce the “very small number of passengers” who miss their flight while stuck in queues, the carrier added.
Ryanair’s website says passengers who fail to check in on time “may be denied boarding without refund”. The new policy will be in place from November 10. Passengers will still able to check in online until two hours before departure.
Jet2 check-in desks open exactly 3 hours before scheduled departure and will not open any earlier, even with the new EES (EU Entry/Exit System) checks. It is advised not to arrive at the airport earlier than this, as early arrivals may be asked to wait to prevent congestion
The airline said: “There may be longer wait times than usual when you arrive in destination and before your flight back to the UK. We’re really sorry for any inconvenience this may cause but unfortunately this is outside of our control.”
The UK boss of budget airline Wizz Air has warned British holidaymakers to arrive at European airports three hours before their flight home departs due to lengthy queues caused by new border checks.
Wizz Air’s UK managing director Yvonne Moynihan said: “When you land in the destination airport, there might be queues, so you should bring a portable charger or water,” she said.
Because EES information has to be verified when people leave, she also highlighted the risk of queues before flights back to the UK. “Because there is another passport check…that’s where we see that people have, again, experienced longer waiting times than anticipated,” she said.
She said usual advice is to get to the airport two hours ahead of your flight – “but in these circumstances, we are advising three hours”.
easyJet said: “Airports across Europe may experience longer waiting times at passport control due to the new European Entry/Exit System (EES). This could mean you need to have your biometrics taken at border checks, including the scanning of facial images and fingerprints.”
Research from the World Travel & Tourism Council (WTTC) warned up to 41 million visitor arrivals and $45.4 billion in spending could be lost if delays of three hours or more become routine. The findings come from a May 2026 survey of 2,512 travelers in the UK, US, Canada, and Australia. About one-third said regular three-to-four-hour waits would make them much less likely to visit the Schengen Area, or stop them from visiting altogether. British travellers are the most sensitive, with 39% saying that they would be much less likely to travel. The figure is 33% for Americans and Canadians and 27% for Australians.
Awareness is another problem. More than half of those surveyed (55%) had heard little or nothing about EES, and 49% do not know what the border will require of them. In one incident, more than 100 passengers reportedly missed a flight from Milan to Manchester after getting stuck in passport queues. Ryanair, easyJet, and Jet2 have all warned of missed departures, disrupted schedules, and rising operational costs.