Jet2

In most cases the amount received is £350 per passenger

Passengers who have travelled with Ryanair, easyJet, Jet2 and other carriers should check whether they are owed payouts worth hundreds of pounds. A single quick check could land you around £350 per person.

Jetting off on holiday is an exhilarating experience, but it’s not without its headaches. From packing and checking in to rounding up everyone’s passports, there’s no shortage of tasks to tick off. And the last thing you need is a delayed flight on top of all this.

Many flights suffer only minor delays, and pilots can often claw back some time once airborne. But if your flight is “significantly” delayed, you could be in line for compensation.

In a video on its website, the UK Civil Aviation Authority explains: “If you’re flying from a UK airport or coming back on a UK airline and are significantly delayed, your airline must look after you with food, drink, a way to communicate, such as access to a phone or email, and if you’re delayed overnight, a hotel and transport.

“This applies after two hours for short flights, three hours for medium distances, and four hours for long haul. If you can’t get help, remember to keep those receipts for any reasonable costs and claim them back later.

“If your flight arrives at the gate more than three hours late, you might get compensation from £220 for short flights up to £520 for long haul.”

Compensation is set at £220 per passenger for journeys up to 1,500km, and £350 per passenger for flights spanning 1,500-3,500km, when delays exceed three hours. For destinations beyond 3,500km, passengers receive £260 each for delays of 3-4 hours, rising to £520 per passenger if the hold-up stretches past four hours.

The majority of popular UK traveller routes on Ryanair, easyJet and Jet2 typically fall within the 1,500-3,500km bracket, meaning the £350 per passenger threshold applies. That said, these regulations don’t cover circumstances beyond the airline’s control, such as severe weather conditions.

IF you want to be ahead of the curve, there’s a country three hours from the UK with beautiful coastal resorts, high summer temperatures and cheap beer.

Not only that, but there are more flights from the UK and with new hotels opening – so it’s set to be the must-visit destination of summer 2027.

Bulgaria has it all from vibrant cities like Sofia to coastal resorts like Sunny Beach, Golden Sands and Albena.

In the summer, Bulgaria has highs of 30C – and in June, return flights to Sofia as little as £62.

It’s affordable too, according to Wise, as beer in Bulgaria can be as little as 90p with an inexpensive meal at a restaurant costing around £6.

TUI has a number of hotels in Bulgaria already, but is expanding in time for next summer.

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One of those is the TUI BLUE Arabella in Golden Sands near Varna, which is currently undergoing renovation and is set to reopen in summer 2027.

When open, guests will be able to paddle in its four swimming pools, one main pool, a children’s pool, one for relaxation and the indoor one too.

There will be on-site restaurants and bars, wellness area with a sauna, gym and tennis court.

On-site are 290 rooms which will range from suites to double and family rooms with sea views and balconies.

Guests will also have access to the waterpark at nearby GRIFID Bolero hotel.

Another is in the SUNEO collection which is budget-friendly stays with 3- and 4-star beach getaways.

Called the TUI SUNEO Compass 4*, the pretty hotel is set within peaceful gardens and is also set to open next summer.

Already existing hotels include the TUI SUNEO Serenity Bay in Tsarevo and TUI SUNEO Perla in Sunny Beach.

An all-inclusive stay at TUI SUNEO Perla in May starts from £591.33pp – or £84.47pppn.

This includes a stay for seven-nights in a Deluxe Double Room with a balcony or terrace and return flights – it also has an outdoor swimming pool and restaurant.

Another of the existing TUI hotels includes the TUI BLUE Nevis in Sunny Beach which offers all-inclusive family holidays.

It has a huge swimming complex with swimming pools, splash zone and waterslides as well as kids’ clubs and a buffet restaurant.

There are plenty of flights from the UK too – TUI has flights to two destinations in Bulgaria, Sofia and Bourgas from 21 UK and Ireland airports.

TUI Group CEO Sebastian Ebel said: “Bulgaria has enormous potential as a tourism destination. The country combines attractive beach holidays on the Black Sea with culture, nature, hospitality and very good value for money.”

Jet2 also flies regularly to Bulgaria with flights from 11 UK airports to Bourgas.

These include London Stansted, Edinburgh, Liverpool, Leeds Bradford, Bristol, Newcastle, London Gatwick, Birmingham, East Midlands, Glasgow, and Manchester.

From Bourgas, it’s easy to get to Sunny Beach, Nessebar, and St Vlas.

Adding to its popularity for next year, Bulgaria will be the host country for the Eurovision Song Contest after winning this year.

It will take place on May 11, 13, and 15 at the Arena Burgas – and in time for the event, Jet2 will add new flights from the UK to Bourgas.

Otherwise want a mega cheap holiday? Loveholidays has four-night all-inclusives from £219pp.

YOU’LL be able to travel to 34 more destinations with Jet2 from the UK soon.

The airline is launching a number of new routes for Winter 26/27, with destinations including winter sun spots, city breaks and pretty Christmas markets.

It marks the airline’s biggest winter programme as well as its first winter season from London Gatwick Airport.

Destinations in Europe include La Palma in Spain, Copenhagen in Denmark and Vienna in Austria.

Though, you can head further afield too as there are flights to two spots in Egypt – Hurghada and Sharm El Sheikh – as well as a route to Agadir in Morocco.

For some winter sun with temperatures up to 24C in December, fly to Hurghada in Egypt.

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The Egyptian resort city sits on the Red Sea and is the ideal spot to head off scuba diving to see colourful coral reefs.

And there is sunshine year-round.

You’ll get the best of both worlds too as after exploring the water you can head to the desert, for a quad biking or camel riding experience.

Another destination getting Jet2 flights is a city that feels more like stepping into a Disney movie.

Often referred to as a fairytale city due to its winding medieval streets, Tallinn in Estonia takes just three hours to get to from the UK.

The old town of the city is full of interesting shops as well as grand medieval churches and walls.

For a city centre, it is very quiet as well.

And if you happen to visit in December, go the Christmas market, full of chalets selling handmade Estonian gifts as well as glögi – which is essentially Estonian mulled wine.

At the centre of the market is the world’s oldest recorded public Christmas tree as well, which dates back to 1441.

Steve Heapy, CEO of Jet2, said: “We are seeing strong demand from customers and independent travel agents for all kinds of winter holidays, so we have responded by putting a fantastic selection of brand-new routes on sale for Winter 26/27.

“Whether holidaymakers want winter sun, a festive Christmas market break, a ski holiday to the Alps or a city break, this expanded programme gives them more choice and flexibility than ever before.

“The addition of 34 new winter routes, three new destinations and our first winter season from London Gatwick Airport shows how we are continuing to grow in direct response to demand.

“This is about giving customers more of what they want for winter, with an exciting mix of destinations that caters for every type of getaway.”

Flights for the new routes cost from as little as £30 per way.

And if you don’t want to wait, the airline currently has 6.3 million seats on sale to 42 destinations for this winter.

Jet2 passengers with flights before midday can check-in and drop off their luggage during a four-and-a-half hour window the day before their trip at 12 UK airports

Jet2 has confirmed a rule allowing passengers with flights before midday to check-in and drop off their luggage a day earlier.

Passengers usually have to arrive at their departure airport at least two hours before their flight and queue at check-in desks to get boarding passes before dropping off luggage.

However, Jet2 offers a twilight check-in service at 12 airports across the UK which allows passengers to bypass this process the night before, making morning departures less stressful.

Not only can passengers save valuable time on the day of their flight, they can also avoid having to wait in long check-in queues to drop off bags.

Jet2’s twilight check-in service is only available to passengers with flights due to depart before midday at the 12 airports listed below.

If you have an eligible flight, you can use the free twilight service within a four and a half hour window the evening before your morning flight and drop your bags off between 4.30pm and 9pm.

Passengers must also check-in for flights online any time from 28 days and no later than 24 hours before their flight via Jet2’s website or app.

Explaining how the service works, Jet2 said: “Check in online. You need to do this no later than 24 hours before your flight, but to make sure you don’t miss out, we recommend you check in as soon as online check-in opens, 28 days before you travel.

“Drop your bags at the airport. One person in your party can drop off up to six people’s bags. Simply take your luggage to the airport between 16:30-21:00 the evening before your flight. Don’t forget your boarding passes and passports!

“Sail straight through to security. On the morning of your flight, bypass check-in and head to security. Relax and enjoy your getaway!”

UK airports where Jet2’s twilight check-in is available

• Birmingham
• Bristol
• East Midlands
• Edinburgh
• Glasgow International
• Leeds Bradford
• Liverpool
• London Gatwick
• London Luton
• London Stansted
• Manchester
• Newcastle

After two of his children fell ill on an all-inclusive Jet2 trip to Turkey, Blake Chapman decided to abandon the holiday and fly home – but says he was left £10,000 out of pocket

A furious dad says he was left £2,000 out of pocket after a holiday nightmare – despite having paid for travel insurance. Blake Chapman flew out with his 29-year-old partner Abbey Andrews and their three children Keeton, 11, Tobias, 3, and Vienna 1, on August 6. They had paid for 10-day £8,000 all-inclusive Jet2 holiday in the Turkish resort of Alanya.

But the family’s holiday started to go wrong just two days after they landed in Turkey, when Blake and Abbey’s youngest child, Vienna, fell ill with symptoms of severe food poisoning. “It started happening with my one-year-old two days in,” Blake said. “She was completely fine then it got to about 11:15pm and she started projectile vomiting, really bad diarrhoea, temperature.

“Because we were in a different country we panicked. I ran down to reception, they told me that they’d call an ambulance. They got to the hospital, they put an IV drip in Vienna.”

Soon after arriving at the hospital, Blake was presented with a £2,000 bill. “I argued it because I said that we’ve got insurance and I paid for the higher insurance,” he said. “In the end I just paid it.”

But things went from bad to worse when the couple’s three-year-old son Tobias began to show the same symptoms.

Blake said: “The following day around 1.00pm we all got out of the pool just about to get some dinner and it happened to my three-year-old Tobias. We kind of knew what to expect this time. Tobias was being sick in the hospital.”

Faced with the prospect of a second massive bill, Blake refused hospital treatment for Tobias and consulted a pharmacist instead.

Meanwhile, although Blake had been given an explanation for Vienna’s symptoms, he didn’t entirely believe it. He continued: ”We got the doctor’s report and they put it down to dehydration but I’m like a helicopter dad, I took the kids all over the world, we’ve never had a problem.

“When Vienna went to hospital she had a blood test and they said she’s got high white blood cells so that indicated an infection. I don’t believe it is dehydration because I’m not going to sit with a one-year-old in the beaming sun.”

With two of his children seriously unwell, Blake made the decision to abandon the holiday: “My plan was ‘let’s get out of here, let’s fly home’,” he says.

Blake says he tried to get hold of the Jet2 rep without success, so he called the company direct. Despite being told that his insurance claims could potentially take months to process, Blake and Abbey decided to leave the hotel before anyone else fell ill, spending another £950 on flights, arriving back in the UK on August 11.

“It’s put me off all-inclusives,” Blake says. “I would never go to Turkey again in my life from this experience.

He stressed that he wasn’t holding anyone responsible, but was frustrated by the slow process of his insurance claim. ”I’m not blaming the hotel, I’m not blaming the hospital for us being ill but it was how we were left in the dark,” he said.

“It’s very frustrating, very emotional. What I want to do is spread awareness because people think if you go all inclusive with the full travel insurance too then you’ll be OK if anything happens – but we were asked to pay thousands.”

A spokesperson for Jet2holidays said: “We were very sorry to hear that members of the Chapman family became unwell during their holiday. Our in-resort team made attempts to contact the family to offer support, but they had already departed before we were able to speak to them.

“Our teams on the ground work tirelessly to support customers throughout their holidays, and we remain committed to providing help whenever it is needed.”

GRAB granny and pack your bags – multi-generational holiday packages are an absolute bargain.

It comes as new research from Jet2 reveals that more and more families are bringing the grandparents with them on holiday.

According to booking data, most family trips are taken in groups of five or six, with the Canary Islands proving to be the most popular spot.

Choice of destination is a huge consideration for multi-gen groups, with 43 per cent choosing somewhere based solely on suitability for their party.

Following the Canary Islands on the list of most in-demand multi-generational getaway locations is Turkey, the Balearic Islands, Greece and mainland Spain.

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TENERIFE

Promising year-round sunshine and affordable deals, the rugged Canary Isle of Tenerife is the sweet spot for families after something quick and easy with unlimited R&R.

Check in to the 4H Paradise Park Fun Lifestyle Hotel, which has enough to keep the kids happy while the older generations kick back with a pina colada.

Kids’ clubs, for those aged four to 12, will keep them busy in the day with arts, crafts and competitions, while evening entertainment is geared up for everyone, with bingo, live music and mini discos.

Five outdoor pools ensure you won’t struggle to find a sunlounger and there’s an onsite spa, too.

TURKEY

This European hotspot is crammed with all-inclusive resorts where vast food choices help take the faff out of having multiple mouths to feed.

The Aquapark at Orka World Hotel stays open until mid-October and the kids will absolutely love it.

The park is home to 13 water slides, four pools and a lazy river that even the grandparents can enjoy.

You’ll keep well fuelled at the buffet restaurant, which has all the favourites plus some traditional Turkish offerings, including pide (a savoury flatbread) and gozleme (a thin, doughy pancake stuffed with spinach, feta or meat).

GREECE

You don’t need to spend buckets to bag a deal that will suit everyone, and the calm Rodos Palace resort in Rhodes is a prime example.

The Greek island offers fascinating history for the grandparents to sink their teeth into, as well as high-intensity activities for the kids and views that look super in the sunshine.

Rooms are bright and airy, while the eight restaurants on site will ensure you’re never short of dinner options.

There’s also a plush private beach with plump cabanas and a volleyball net.

When I recently flew with Jet2, I was gobsmacked to be stopped for something that I didn’t realise wasn’t allowed, and I ended up on the floor of Manchester Airport…

Holiday mode was fully activated. I was ready for sunshine, a cold drink, and a smooth flight to Rhodes. Instead, my trip kicked off with an embarrassing baggage showdown at the Jet2 check-in desk.

My allowance included a 22kg checked bag, a 10kg cabin bag, and a personal item. For ten years, I’ve flown with Jet2 and mixed and matched those weights without a hitch. As long as my total luggage – a suitcase, rucksack and cross-body bag – was under 32kg, it was never an issue. Until this time.

I was told that I’d have to pay £45 for my suitcase because it was 26.6kg – even though my rucksack only weighed 4kg and I was still under my total 32kg allowance. Employees demanded that I take things out of my case and put them into my rucksack or pay extra.

Several times, I explained there was no room, and we were at an impasse, as there was no way I was giving them more money when my luggage allowance in total was underweight.

A manager eventually told me I could unpack my things into a spare bag if I had one, which isn’t in Jet2’s policy as an option. It left me humiliated, sifting through bikinis, knickers, and outfits on the floor of Manchester Airport, which definitely isn’t ideal.

A spokesperson from Manchester Airport said Jet2 is usually “one of the most reasonable airlines” and assumed I’d fallen victim to a mistake. He was probably right, considering that on our return flight from Rhodes, with the exact same weight in our cases, the staff didn’t bat an eyelid. They just printed our passes and waved us through. It turns out I’m not the only one at the mercy of check-in desk moods. Over on TikTok, passengers have shared similar stories, with one user hitting the nail on the head: “Must just be luck of the draw whether you get someone having a good or bad day.” When contacted, Jet2 doubled down on their policy, stating: “Hold baggage and hand luggage allowances are separate and cannot be combined.” They described forcing me to repack as a “flexible solution.” Personally, I think the most flexible solution would have been letting my underweight luggage go into the hold as it always had. It’s all going on the same plane, after all. But no, I was left to struggle my way through to the boarding gate with a backpack, my Hello Kitty bag, and a cross-body, which was actually a pain because I was unable to assist my mum with any of her belongings. How to avoid this issue After being humiliated like that, I’d definitely stick strictly to the weight limits and not rely on the fact that you’ll get nice, understanding staff members. Thankfully, most of the Jet2 staff I’ve come across in the past have been lovely, I just got unlucky this time, but if I chose to fly with them again, I wouldn’t be relying on ‘common sense’ to prevail any longer. As one clever TikToker pointed out, a £5 digital luggage scale from Amazon can be a total lifesaver. They are spot-on and remove all the guesswork. In the future, I’ll definitely be making sure that my luggage is exactly on the allowance, or is slightly less, because I don’t want to go through that again. So, learn from my mistake and weigh your case! And do not make any assumptions that ‘it’ll be fine,’ because I thought that when my rucksack weighed significantly less, and all it got me was hot, sweaty, annoyed, and on the floor of the airport!