WhatsApp

Customers are being sent emails that explain everything they need to be aware of

Sky is sending emails out to customers with a message about ‘security’. In the UK, Sky serves more than 25 million people, about 36% of all households. Sky Broadband boasts nearly 5.8 million active users and employs around 20,000 people across the UK.

In a new email delivered to its customers, the connectivity company reminded people about the importance of watching out for scammers. It said: “At Sky, we’re committed to helping you keep your account secure. So, we wanted to give you some tips on how to stay vigilant.”

Urging customers to stay safe and explaining what steps to take, Sky added: “Sometimes, scammers pretend to be trusted brands so that they can try to trick you into sharing your personal information or even placing an order they may ask you to send on to them when it arrives.

“If you’re unsure about a call, text or any other message, end the conversation. Head to the My Sky app or sky.com to see if anything looks wrong — be sure to check your account details and your recent orders.”

For customers who receive calls, texts and WhatsApp messages, Sky advises “stay vigilant”. It says: “Fraudsters can sound convincing, especially if they rush you, pressure you, or offer a deal that seems too good to be true.”

Remembering the following information “will help you stay in control”

• Sky will never ask for the password you use to sign into the My Sky app or sky.com
• Ask you to place an order on our website while on the phone with you.
• Tell you to share your screen on any device.
• Ask you to read out your full payment card details (unless you contacted us first).
• Pressure you into making decisions.

Sky says it always sends texts “from Sky”, adding: “Be cautious of other senders claiming to be us.” The company also says it will always give you the option to hang up and contact the customer service team if you’re unsure.

It added: “Use our verified Sky UK WhatsApp Business account — look for the blue tick. Remember, if anyone contacts you unexpectedly, sounds urgent, or asks for details, stop and take a moment.”

In terms of deliveries, Sky urges customers to be aware that if someone asks to return items they weren’t expecting to receive, or pressures them to return something using a QR code or courier. It says: “If you ever need to return Sky equipment, always use Sky’s official returns process.”

For more info, head to sky.com/returns. To find out more about how to protect yourself from scams, visit: sky.com/scamsafe.

What to do if you think you’re a victim of a scam

If you believe you’ve fallen victim to a scam, reach out to your bank right away if you shared any money or personal information. After that, make sure to report the incident to Action Fraud, the UK’s national reporting centre. You can do this by calling 0300 123 2040 or by visiting the Action Fraud website. It’s important to act quickly to protect yourself.

The app said it will be rolling out usernames gradually, in a move meant to improve privacy.

Change is coming for some three billion users of the world’s favourite messaging platform, WhatsApp.

The social media app owned by Meta will allow users to be identified by usernames instead of phone numbers, it said on Monday. WhatsApp is used in more than 180 countries and 60 languages, the platform says.

Users will soon be able to reserve unique handles, with a wider rollout planned for later this year.

The move is designed to improve privacy on the platform amid longstanding scrutiny over its data protection practices.

So what is changing, and how can you grab a handle no one else has?

What change has WhatsApp announced?

Users will soon be able to swap the phone numbers displayed on WhatsApp with usernames, the company said. Under the new system, which will commence later this year, users will be able to choose to be “findable” and contacted by their handles only.

The app said it has already begun allowing some users to reserve unique usernames before a bigger rollout later this year.

Why is WhatsApp making this change?

The messaging platform said the change is designed to improve privacy features, for which it and its parent company Meta have come under scrutiny in the past.

“We have designed this as a core privacy feature,” Alice Newton-Rex, WhatsApp’s vice president of product, told reporters.

According to the company, there will be no public directory of usernames and no autocomplete suggestions, meaning users will need to know someone’s exact username to reach them for the first time.

“When someone new walks into your life – a classmate, a neighbour, someone you meet at an event – sharing a phone number can feel like a big step,” a WhatsApp company blog post stated.

“That’s because a phone number is personal and it’s tied to so many parts of your life. Sometimes you just want to chat without handing over your digits.”

The company told one user on X that it has added multiple new features to help users defend themselves from scammers.

Optional username keys – or short numbered codes – can be added, which would mean people can only contact a user if they have both their username and its key, for example.

WhatsApp also said it will limit the number of new people any one account can contact as a guard against spam accounts, and that its systems can now detect and block “abuse patterns”.

How will the new usernames work?

Companies, organisations and creators with existing accounts on Meta’s other social media platforms – Instagram and Facebook – will have the opportunity to claim their usernames as handles on WhatsApp as well.

Usernames will have to be three to 35 characters. To prevent impersonation, WhatsApp will hold back usernames for high-profile people or groups, such as celebrities, public figures and government entities.

To reserve a specific username, WhatsApp said a user must download the latest version of WhatsApp, go to the Settings tab, the Account tab, and then the Username tab.

The reservation must be done with a smartphone – it cannot be done on WhatsApp Web or Desktop.

When will this change come into effect?

WhatsApp said it will roll out usernames gradually over the coming months and will notify users on WhatsApp when the new feature is available in their country. It has not given specific timelines.

To be prepared, the company told users to “make sure you have the latest version of WhatsApp downloaded and keep an eye on your app”.

What are WhatsApp’s current privacy features?

WhatsApp’s current privacy settings are limited to blocking individual users and silencing unknown callers.

WhatsApp says the feature is designed to give its three billion users a new layer of control over who can contact them.

WhatsApp will let users go by usernames instead of phone numbers, closing a longstanding privacy gap on the app used by more than three billion people.

The Meta-owned platform said on Monday that it has begun letting users reserve unique usernames before a wider rollout later this year when people will be able to choose to be found and contacted only by their handles.

WhatsApp said the change was designed as a core privacy feature with no public directory of usernames and no autocomplete suggestions, meaning users will need to know someone’s exact username to reach them for the first time.

WhatsApp offers end-to-end encrypted communication across smartphones, tablets and desktop computers. Until now, it has allowed users to be contacted by anyone who has their phone number.

The app said in a blog post that over the “coming months”, users will get the option to be found and contacted only by their username, and not their number. It wasn’t more specific about the timeline.

“We have designed this as a core privacy feature,” Alice Newton-Rex, WhatsApp’s vice president of product, told reporters.

“People will need to know your exact username to contact you for the first time,” she said.

WhatsApp’s current privacy settings are limited to blocking individual users and silencing unknown callers.

The app also allows users to add a profile name, but that’s only displayed in chat groups for other people who don’t have the user’s contact info saved.

A scramble for unique usernames

While people in the United States still prefer text messaging to WhatsApp, the app is widely used in Europe, Asia and much of the rest of the world.

Catchy online handles are highly coveted, and users will likely scramble to claim a desirable one.

“I think a lot of people will go and get usernames, and that’s why we decided to open reservations early,” Newton-Rex said.

Companies, organisations and creators with existing accounts on Meta’s social media platforms, Instagram and Facebook, will get the chance to claim their usernames on WhatsApp.

Usernames need to be three to 35 characters. To prevent impersonation, WhatsApp will hold back usernames for high-profile people or groups, such as celebrities, public figures and government entities.