A major rule will come into force this weekend (Sunday, 20 September) for anyone travelling by train – and it’s good news, with the freedom to board other services
Train travel should be alot easier from this weekend(Image: Getty Images)
There’s nothing worse than your train being cancelled, even more so when you know the next one isn’t for another hour or two, or perhaps that was the last one of the day. Travellers risk being fined if they’re caught on board a railway line or route that differs from their original ticket, with others opting to fork out for a last-minute train ticket on another line, just so they can get home for the evening.
However, this travel dread is about to ease, as passengers will easily be able to board an alternative service with another train operator for free if their original train has been cancelled. The significant change will launch on Sunday, 20 September, in hopes of making rail travel easier, as more train operators are involved in the new scheme, as confirmed by the government.
While cross-operator ticket acceptance is already available across publicly owned train operators, from Sunday, four major railway companies will join the scheme: Avanti West Coast, Chiltern Railways, CrossCountry and Great Western Railway. This means that a total of 17 train operators will be part of the initiative from this weekend, with East Midlands Railway also set to join, although a date has yet to be confirmed.
What train companies are involved in the scheme?
- c2c
- Gatwick Express
- Greater Anglia
- Great Northern
- LNER
- London Northwestern Railway
- Northern
- Southeastern
- Southern
- Thameslink
- South Western Railway
- Transpennine Express
- West Midlands Railway
- CrossCountry
- Great Western Railway
- Avanti West Coast
- Chiltern Railways
Rail Minister, Lord Hendy, said: “This is a simple, common-sense change that puts passengers first. No one should be left stranded because of a fragmented railway when their journey is disrupted. We’re fixing the railway from the ground up, making it simpler, fairer and easier to use, as we move towards Great British Railways and put public service back at the heart of our railways.”
What do I need to do?
If your original train and route are cancelled, you can simply use that same ticket to board another service with a rival railway operator included in the scheme. There’s no need to buy another ticket or to fork out for any additional fees. It’s important to note that the alternative train you’re boarding must depart two hours before or after your originally booked service. Additionally, the service must be a “direct or reasonable alternative route”.
Are there any other changes to train travel?
Elsewhere, new pay-as-you-go services will be launched across Greater Manchester, the Midlands and the south-east at more than 100 train stations by next year. This is due to a £156 million investment from the government as part of a ticketing scheme.
A new Great British Railways website and app are also in the works, in hopes of making train travel that much easier. Alex Robertson, chief executive of the independent watchdog, Transport Focus, said: “When passengers are delayed, they just want to get where they need to be, not worry about whether their ticket will be accepted on another train.
“This is a welcome change that we have long called for and should make it easier for people when services are cancelled. The key now is making sure passengers get clear information about their options whenever disruption occurs.”
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