task

Simon Calder urges anyone with package holiday booked to do task ‘immediately’

Important message for anyone with a package holiday booked

Travel expert Simon Calder has shared important advice for anyone with a package holiday booked, as people are being urged to act ‘as soon as possible’. His message comes ahead of the peak travel season, and as new research by Citizens Advice has revealed that four million people have faced issues with their package holiday over the last year.

On today’s (June 8) episode of ITV’s Good Morning Britain, TV host Kate Garraway spoke to correspondent Nick Dixon about the findings. He said: “The complaints that we’ve been hearing about were involving all-inclusive holidays, with many saying they just didn’t ultimately match up to the glossy brochures we see online, or indeed at the travel agents.

“Citizens Advice say that they found 33% of holiday-related complaints ultimately were about things like poor quality hotels, bad food, facilities being unavailable as well – 19% down to customer service.” He added: “Things like long waits on the phone, complaints ignored and administration errors, and 25% of complaints ultimately led to stress, anxiety or upset.

“And if your dream holiday does turn into a wee bit of a nightmare, there are steps you can take… Many of us with these kinds of complaints about our holidays end up trying to fight for compensation, which is why it is so important to keep a record of everything just in case to have any chance of getting money back.”

British travel journalist and broadcaster Simon Calder then spoke to viewers, sharing a crucial message for those with a package holiday, especially if they encounter problems during their trip. He urged holidaymakers to act ‘immediately’.

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He said: “If you get to your destination and things aren’t right, maybe there’s a problem with your room, maybe the facilities are simply not as described, then you have to give the travel company immediate notice and allow them the opportunity to sort things out.”

How can I claim compensation for a holiday?

Reporting a problem right away is a legal concept called “mitigating your losses”. If you don’t allow the travel provider to address the room or facilities issue while you’re there, you could really hurt your chances of receiving a full refund or compensation.

Citizens Advice says: “If you’re still on holiday, tell the company or travel agent about the problem as soon as possible. You might be able to get it sorted quicker – like if there’s a problem with the room. If you don’t say anything until you get home, you might get less compensation or none at all.”

The person you need to contact depends on how you arranged your holiday. If you went for a package holiday, reach out to the customer service team of the tour operator you chose.

However, if you organised it yourself or set up a linked travel arrangement, you should contact the accommodation or service provider directly, such as the hotel or the company offering excursions. Make sure you include:

  • your booking reference
  • clear details of what went wrong
  • copies any evidence you have – like photos
  • copies of receipts
  • how much compensation you want

Citizens Advice adds: “It’s a good idea to send the letter by registered post and keep a copy, so you have proof that the holiday company received it. You can also email them – some of them have online forms. Keep a copy of what you send. If the company makes you an offer that you think is too low, you can ask for more. They might come back to you with a higher offer.”

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Two real-life priests inspired HBO crime drama ‘Task’

I come from a family of priests and devoted Catholics. Catholicism is the blood in my veins. My father was not a disciplinarian, but if you lived under his roof you went to church. Saturday evening or Sunday morning, didn’t matter, you went. My four siblings and I were not miscreants, but we drank beer and sneaked out, and I was once cited for stealing liquor. I can’t recall my father ever yelling at me for anything other than missing Mass.

My great-uncle Dan was a diocesan priest at St. Charles Borromeo in Drexel Hill, Pa. Dan was a fire-and-brimstone hard-liner. Every Thursday we’d gather as a family for a roast beef dinner at my grandmother’s house. Dan would drink Manhattans — plenty — and if someone expressed a view of God contrary to his own, he’d say, “It’s awfully hot down there.” “There” meant hell. My uncle Ed, my mother’s eldest brother, was an Augustinian. Patient, compassionate, inclusive, Ed’s God was very different from Dan’s. While discussing God, Ed would quote Michael Himes, “There is nothing we can do to make God not love us,” and the Trappist monk Thomas Merton, “Mercy, within Mercy, within Mercy.”

Sports was in my family too — basketball, specifically — and I came to view Dan and Ed as head and assistant coach, respectively. The head coach shouting harsh critiques from the sideline, the assistant coach there to put his arm around you when you made it, crestfallen and ashamed, back to the bench. I loved them both, but I aligned with Ed’s view of God. Dan passed away a decade ago. Ed has since left the priesthood and married a kind and patient woman named Kathy. Over the years, Ed’s views on God have changed drastically. We meet for dinner once a month to talk about life and faith, and it was during one of our conversations that “Task” was born.

Mark Ruffalo in "Task."

Mark Ruffalo in “Task.”

(Peter Kramer / HBO)

Tom Brandis, played by the singular Mark Ruffalo, is a former priest-turned-FBI agent who has lost his faith. Everything he held as truth in his life has come crashing down in the wake of a family tragedy. Tom believes he was called by God to adopt two children, Emily and Ethan. Adopting these children has resulted in the death of his wife, Susan. Matricide. What kind of God allows that? I have struggled with my Catholic faith over the years, but nothing has perplexed me more than the idea of suffering. The poet Archibald MacLeish wrote, “If God is God, He is not good / If God is good, He is not God.” The message is clear: If God is God, the author of everything, then He created evil and suffering and therefore cannot be good.

In “Task,” I wanted to explore a crisis of faith with honesty and without easy answers, because that is exactly how I have found my own faith journey — arduous and circuitous. I believe in God, but I find that belief tested daily. Faith and religion are separable. Tom’s journey in “Task” is a journey of faith. In the fifth episode, Tom is kidnapped by the criminal Robbie Prendergast, played by the brilliant Tom Pelphrey. During a long and tense car ride to the Poconos, Robbie tells Tom that he doesn’t believe in God. Never has. God is an idea conjured to make life bearable. “There’s nothing after this life,” Robbie says. Tom doesn’t argue. His own beliefs have veered in that direction. The car pulls into a secluded, wooded area. Facing death, Tom suddenly wants to call his son, Ethan, and forgive him. Robbie doesn’t allow it. Instead, he walks Tom to the edge of the woods, tells him he’s a decent man, and sets him free. Because Robbie has his own plan: to sacrifice his life in the hopes of providing a better one for his family. It’s through Robbie’s act of mercy that Tom regains faith. He believes in goodness again.

Brad Ingelsby.

Brad Ingelsby.

(Ian Spanier / For The Times)

In the final episode, Tom finds himself taking care of a young and suddenly parentless boy, Sam. Sam reminds him of his own son, Ethan. Sam wants to live with Tom. And Tom desperately wants Sam to stay with him. But Tom also recognizes that Sam would be better served in the care of a young family capable of meeting his needs. Sam shouldn’t be stuck with an old man like him. Tom lets Sam go; he believes the boy will be taken care of. That is Tom’s act of faith.

When Ed and I met for dinner last month, we talked about how his idea of God has changed over the years. He no longer sees God as a bearded white man tallying our sins and waiting to judge us in heaven. He thought God was everywhere, all the time. The love that exists between people. He thought he could feel God right then, among us at the table as we laughed. We talked about Camp Mystic. The young girls swept away. Why, God? They were there to serve You. We didn’t have any answers. We never do. But the food and wine were good, and we talked about great-uncle Dan, about how he was so different from us but how much we loved him anyway, and how, when he drank Manhattans — plenty — he could turn harsh and opinionated, but it didn’t matter because he loved God. He loved Him with his whole heart, and we thought about the unimpeachable dignity of that and what an amazing gift it would be — to believe and never doubt.

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Memphis residents claim harassment, arrest and abuse by Trump-ordered Memphis Safe Task Force

Four Memphis residents are suing U.S. and Tennessee officials, saying they have been harassed, arrested and physically mistreated for engaging in First Amendment protected activities by observing and recording law enforcement agents in their city.

A lawsuit filed Wednesday in federal court targets the Memphis Safe Task Force, comprising agents from 13 federal agencies that President Trump ordered to the city to fight crime alongside Tennessee State Troopers and the Tennessee National Guard.

Since late September, hundreds of federal, state and local law enforcement personnel tied to the task force have made traffic stops, served warrants and searched for fugitives in the majority Black city of about 610,000 people. The lawsuit says the task force has conducted over 120,000 traffic stops.

“In the professed name of crime control, Task Force agents have stopped, menaced, and arrested Memphians engaging in routine, day-to-day activities,” the lawsuit states. “In response, Memphians encountering Task Force agents in public, including Plaintiffs, have stopped to gather information about and record Task Force activities.”

Emails from the Associated Press to the U.S. Department of Justice and a spokesperson for the task force were not returned on Wednesday morning.

Federal officials including Defense Secretary Pete Hegseth, former Atty. Gen. Pam Bondi and White House Deputy Chief of Staff Stephen Miller, have visited Memphis to praise the task force. Miller in October predicted the surge in law enforcement would make the city “safer than any of you could ever possibly imagine” and that “businesses and investment are going to pour in, and Memphis will be richer than ever before.”

The task force is part of a larger effort by Trump to use National Guard troops and surge federal law enforcement in cities, particularly ones controlled by Democrats. Following troop deployments in the District of Columbia and Los Angeles, he referred to Portland, Ore., as “war-ravaged” and threatened apocalyptic force in Chicago. Speaking last year to U.S. military leaders in Virginia, Trump proposed using cities as training grounds for the armed forces.

The lawsuit accuses task force agents of systematically retaliating against the four plaintiffs and other members of the public engaged in similar observations. It claims the threats and harassment are the “direct result of federal policy” that views observing federal agents performing their duties in public as a threat of harm to those agents. The lawsuit also claims that federal and state officials have failed to train their agents not to retaliate against citizens engaged in First Amendment protected activities.

The lawsuit asks the court to declare that retaliation against the plaintiffs for observing and recording law enforcement activity is unconstitutional and to prohibit the agents from further retaliation. It also targets a Tennessee law that requires observers to stand at least 25 feet away from law enforcement officers, if they are warned to do so, or face arrest. The suit asks the court to declare unconstitutional the use of the “Halo Law” against defendants who are not interfering with agents or impeding their duties.

Loller writes for the Associated Press.

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