stuck

Passengers stuck on Eurostar trains overnight as delays continue

George Wrightand

Jacob Phillips & Nicky Schiller,London St Pancras International

Kelly North and Bethany Massey-Chase tell the BBC how they’ve had to re-book their Eurostar service to Paris

Eurostar passengers are braced for a second day of possible disruption, after a power outage in the Channel Tunnel caused travel chaos for thousands of people on Tuesday.

Some travellers spent hours stuck onboard trains overnight as they waited for them to move.

One man told the BBC he had boarded the 19:01 service to Paris, but as of 02:30 GMT he was still stuck on the train at the entrance to the tunnel.

He said staff told him there was a “50% chance we go to Paris, 50% chance we go back to London”.

On Tuesday, a problem with the overhead power supply and a broken down LeShuttle train blocked all routes, causing disruption for thousands trying to get away for New Year’s Eve.

Some Eurostar and LeShuttle services resumed on Tuesday evening after one of the tunnel’s two lines reopened, but delays continued.

Getlink, who run the Channel Tunnel, said work is continuing through the night to fix the power issue.

It said it hopes it will return to normal overnight.

Earlier on Tuesday, Eurostar urged its customers “to rebook their journey for another day if possible, with free exchanges available”.

“We also advise customers not to come to our stations if their trains have been already been cancelled.”

By midday on Tuesday, at least a dozen Eurostar services between the UK, France, Belgium and the Netherlands had been cancelled.

The rail operator apologised and said passengers could rearrange their plans free of charge or can cancel their booking and get a refund or an e-voucher.

Passengers told the BBC how they had been left stranded and looking for alternative routes to get to their destination.

Two American tourists spent hundreds of pounds to reach Paris on Wednesday after their Eurostar service was cancelled from London St Pancras International.

Haley Adams, 38, and Hannah Hagar, 35, paid $580 (£430) for flights to the French capital to celebrate Hannah’s 36th birthday there.

The pair had their Eurostar tickets refunded but said they will have to pay for an extra night at a hotel in London and cannot get a refund from the hotel they were going to stay at in Paris tonight.

“There’s been a lot of queuing,” Adams said. “We have been here for five hours.”

Haley Adams and Hannah Hagar stand in coats in London St Pancras International

Haley Adams and Hannah Hagar spent hundreds on alternative travel plans

A family from Mexico said their trip of a lifetime has been cast into doubt as their Eurostar service was cancelled.

Monserrat Hernandes, her brother John Paul and mother Olga were among dozens of people looking frantically at their phones near the Eurostar departure area at St Pancras.

The family got on the Eurostar just after 08:00 GMT but after their train left for Paris it had to return due to the incident.

“They say nothing is travelling today… there’s no hope for leaving tomorrow,” she said.

They are now searching for a flight or a ferry to make it to Paris.

“It’s like an American movie,” she added. “Hopefully I find the love of my life.”

Monserrat Hernandes, her brother John Paul and mother Olga  in London St Pancras International

This Mexican family were trying to get to Paris for New Year’s Eve

In France, Ben Clark, from Bedfordshire, said he had been stuck on-board Le Shuttle in Calais with his wife and three daughters for hours.

“The first two-and-a-half hours weren’t too bad but the girls have got restless in the last half an hour so we’ve let them run around the boarding carriage to burn off some energy,” he said.

“Some people are getting angry but there’s nothing that can be done, others are sleeping in their cars. We have used up our snacks and now have no plan B or C.”

BBC / Nicky Schiller Departure boards at St Pancras station showing cancellations to Amsterdam, Paris and Brussels servicesBBC / Nicky Schiller

Services between London and France, Belgium and the Netherlands have been hit

National Rail has advised passengers not to come to London St Pancras International if their Eurostar train is cancelled, while the Department for Transport said disruption is “likely for the remainder of the day” while faulty overhead cables are repaired.

A photograph shared with the BBC by a train driver for Eurostar appears to show overhead electrical cables strewn across the tracks.

Currently only one of two main tunnels in the Channel Tunnel is available for trains to run on, Eurostar said.

Eurostar’s services resumed with the 15:04 train from London to Brussels departing after 16:00.

As of 18:00, only a few services to Paris Gare du Nord and Brussels were scheduled to depart London St Pancras International this evening.

PA Media Passengers queue to enter the Channel Tunnel site in Folkestone in KentPA Media

Cars and coaches were queued up outside the Channel Tunnel terminal in Folkestone

The broken down LeShuttle train was also moved out of the Channel Tunnel. The operator said none of its passengers were stranded inside the tunnel after the power failure caused its closure.

LeShuttle has apologised and warned of delays of approximately five hours, telling passengers to “please check in as planned”.

The LeShuttle service “resumed very gradually on one track” shortly before 15:00 local time (14:00 GMT), the EuroTunnel Press Office said.

“Service is operating alternately in both directions with significant delays,” it said, adding that “additional shuttles will be added in the evening and until tomorrow morning”.

Traffic has also eased on the M20 after cars hoping to cross the Channel Tunnel caused traffic jams near the LeShuttle Terminal in Folkestone.

Your Voice banner

Source link

Eurostar holidaymakers told do NOT travel as passengers stuck on trains for 4 hours due to power issues in tunnel

EUROSTAR passengers have been left stranded for hours due to a power supply fault with holidaymakers urged not to travel.

Journeys between the UK and France are cancelled or seriously delayed as a result of the problem with the overhead power supply in the Channel Tunnel.

London’s St Pancras International station is crammed with waiting passengers near the departure area as they wait for updates on the delayed and cancelled Eurostar services
Passengers have been stuck on Eurostar trains for up to four hours
Eurostar passengers have been warned of severe delays (stock)Credit: Getty

Eurostar said it strongly advised all its passengers to postpone their journey to a different date.

The high-speed train operator warned passengers to expect severe delays and last-minute cancellations due to the power supply problem.

London’s St Pancras International station is crammed with waiting passengers near the departure area as they wait for updates.

Disgruntled passengers took to social media to vent their frustrations.

One traveller even claimed they were “stranded on the Eurostar for four hours”.

Another called the delays “absolutely ridiculous” after being stuck on a train for five hours.

He was travelling to Brussels but is now back in London, which he said “ruined new years plans”.

Others reported several trains stuck in the tunnel itself.

Some are stuck in lines of traffic waiting to board Eurostar, with one posting on X: “Going nowhere. Power failure apparently. One way to end the year!”

Eurostar said in a statement on its website: “Due to a problem with the overhead power supply in the Channel Tunnel and a subsequent failed Le Shuttle train, we strongly advise all our passengers to postpone their journey to a different date.

“Please don’t come to the station unless you already have a ticket to travel.

“We regret that trains that can run are subject to severe delays and last-minute cancellations.

“Please check for live updates on the status of your train on the train status and timetables page.”

Delays are being reported on both LeShuttle terminals – that’s the service that takes road vehicles on trains across the Channel.

On the UK side, there is a delay of around three-and-a-half hours to the booked time.

Meanwhile, at the terminal in France, the delay is currently around two hours.

National Rail is also advising passengers to reschedule their journeys.

It says the on-going power issue is very likely to lead to severe delays and last-minute cancellations between London St Pancras International and Paris.

“There is a problem with the overhead power supply in the Channel Tunnel,” National Rail say.

“Trains are likely to be subject to severe delays and last-minute cancellations.

“Check before you travel as your journey could be disrupted. We strongly advise all passengers to postpone their journey to a different date.”

Journeys between the UK and France are cancelled or seriously delayed, with many stuck on trains for hours already

Which trains are cancelled?

London to Paris

07:31 – 10:49 (Train number ES 9006) — Cancelled

14:31 – 17:49 (Train number ES 9032) — Cancelled

15:31 – 18:49 (Train number ES 9036) — Cancelled

20:01 – 23:19 (Train number ES 9054) — Cancelled

Paris to London

15:12 – 16:30 (Train number ES 9039) — Cancelled

17:12 – 18:30 (Train number ES 9047) — Cancelled

20:12 – 21:30 (Train number ES 9059) — Cancelled

21:12 – 22:30 (Train number ES 9063) — Cancelled

Source link