Stranded

“You’ve left everyone here stranded. You could’ve cancelled this flight hours ago which would’ve given many vulnerable people here half a chance,” one passenger wrote on X

British Airways has been accused of leaving passengers stranded in Italy after thousands of flights were cancelled across the UK.

Tens of thousands of people were impacted on Tuesday after a technical issue by National Air Traffic Services (Nats) grounded flights.

Among the carriers affected by the air traffic control issue was British Airways (BA) – with a number of passengers taking to social media to complain about the situation.

Among them was Simon Weeks, who said he, along with others, had been left stranded in Italy for hours without any update from the airline.

Sharing a letter he received from BA late in the evening, the Brit claimed “all hotels” in the port city of Brindisi were now “fully booked”.

He added: “You’ve left everyone here stranded. You could’ve cancelled this flight hours ago which would’ve given many vulnerable people here half a chance.”

BA said it was forced to cancel or divert more than 100 flights on Tuesday, which had impacted “tens of thousands of customers”.

Passengers received a letter from the carrier apologising for the inconvenience, but were left to find a place to sleep themselves.

The statement read: “We’re sorry that your flight has been delayed overnight… We don’t underestimate the inconvenience this will cause.”

It continued: “We’re sorry, but we’re unable to provide you with accommodation, and you need to make your own arrangements.”

“You can submit a claim to us with your receipts and we will reimburse reasonable accommodation costs.”

The disruptions, expected to continue into Wednesday, impacted travel at airports including Heathrow, Gatwick, Manchester and Stansted.

Transport Secretary Heidi Alexander is set to speak with Nats’ chief executive officer Martin Rolfe on Wednesday before she addresses MPs in the Commons for the second reading of the Civil Aviation Bill.

Rolfe has said he “always accept(s) full responsibility” when asked if he was considering his position after the incident.

He told Sky News: “I am the CEO of a piece of critical infrastructure, so it is my job to take responsibility for that.

“What I absolutely take responsibility for is keeping people safe and delivering the best service we possibly can on a day like today.

“You will understand my focus is entirely about how we actually resolve this issue, get things back to normal, help our airlines, our airport customers and the travelling public.”

ALL departing flights from UK airports including both Heathrow and Gatwick are majorly disrupted due to an “air traffic control failure”.

Thousands of passengers have been stranded across the country as flights are grounded.

The country’s air traffic control service NATS has a “technical issue” causing widespread chaos for departing flights.

Planes arriving into airports are not impacted.

A Heathrow spokesperson said: “The air traffic control service NATS is experiencing a technical issue which is affecting departing flights at UK airports.

“Arriving flights are not currently impacted.

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“We are supporting our local NATS team in their efforts to resolve the issue as quickly as possible.

“We will provide updated information when we have it.

“We apologise to those disrupted and advise passengers to check with their airline for the latest flight information.

“This is affecting all UK airports, not just Heathrow and Gatwick.”

Fuming passengers told The Sun they’re stuck abroad because their flights are unable to leave over the issue in the UK, and have been warned they may have to get hotels for the night.

A National Air Traffic Services spokesperson said in a statement: “We are investigating a technical issue which is causing some disruption to flight departures.

“Our engineers are on site and we will provide an update as soon as we can.

“We apologise for the delay this will cause to journeys, passengers should check with their airline on the status of their flight.”

Are you affected? Email emily.davies@thesun.co.uk

It said in an update: “We have identified that the issue was in our flight processing system. Our engineers are on site and working urgently to resume normal operations as quickly as possible. 

“We recognise the ongoing disruption to travel, for which we sincerely apologise. Flights are still departing and airspace is open, but recovery will take some time.

“We will provide further updates as soon as possible. Passengers should check the status of their flight with their airline.

“We will provide further updates as soon as we have confirmed information, at http://www.nats.aero and on X at @NATS.”

Airport management at Heathrow said all outgoing flights have been temporarily halted.

Belfast City Airport also warned of “some disruption” to flights.

Manchester Airport Group, the company that operates Manchester Airport, Stansted Airport in Essex and East Midlands Airport in Leicestershire, said flights from all three had been affected by the air traffic control issue.

In 2023, thousands of passengers were left stranded by another major air traffic control failure.

It grounded 500 flights across the UK and Brits were stuck for hours on a Bank Holiday.

The “one in 15 million” event led to thousands of flights being cancelled and delayed.

An investigation launched by NATS revealed that a flight plan error resulted in the failure, which meant the air space was forced to close down – and only resumed 10 hours later.

In the aftermath, the Civil Aviation Authority (CAA) said NATS could raise the amount it charges airlines by 25 per cent to ensure “safety and quality service”.

The fee increased from £47 to £64 per flight, an increase of 43p per passenger to £2.08 on average.

Sarah, from Manchester, said that people were left “confused and upset” by the chaos while at Lisbon Airport.

She told Sun Travel: “We arrived at the correct time for our 4.30pm flight to Heathrow but were then told our flight was four hours delayed.

“The queues are backing up at the BA check in desks with confused and upset people and crying babies.”

A spokesperson for Jersey Airport said: “UK air traffic control is currently experiencing issues which is impacting flights across the UK including services between Jersey and UK.

“Passengers are advised to check the latest flight information directly with their airline.”

Gatwick Airport added: “We are aware of a NATS technical issue that is currently affecting a number of UK airports, including London Gatwick.

“Passengers are advised to check with their airlines for more information regarding their flights.”

Disgruntled travellers have flocked to social media following the disruption.

One said: “Still stuck next in line on the runway at LHR. 90 minutes in.”
Another said: “BA 742 back to engines off and waiting.  Approaching 2 hour mark in 15 minutes.”

Another person posted on X: “We are currently sat on Alicante tarmac going to Manchester and this is affecting us. Not just London!”

A third said: “Luton airport too! We’re stranded on the actual plane.”

AN airport that was closed for almost three days after a volcanic eruption has finally reopened.

But hundreds of thousands of passengers are scrambling to get home with flights still being delayed or cancelled.

On Monday, Indonesia’s Transport Ministry reported on Monday that as many as 270,000 travellers were stranded with their flights “cancelled, delayed, or diverted” – including those at Jakarta’s Soekarno Hatta International Airport which has since reopened.

Now it’s believed as many as 370,000 passengers are said to have been affected by the disruption across the last three days, with 3,000 flights cancelled.

It started on Friday when there was an eruption on Anak Krakatau.

An ash cloud drifted into the city of Jakarta and the Lampung province, halting flights at its airports with seven being forced to close.

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The biggest airport to close was Jakarta’s Soekarno Hatta International which grounded flights from Sunday until early this morning.

The current FCDO advice reads: “Soekarno Hatta Airport and Halim Airport in Jakarta were temporarily closed due to the volcanic ash clouds from Mount Anak Krakatau on 5 September.

“Both airports have reopened, but there are continued flight disruptions and many flights are cancelled or delayed.”

For anyone due to travel, it advises to check with your airline or travel provider for up to date information on your flight status.

On Flightradar24, Soekarno Hatta Airport has had 9 per cent of its flights cancelled today with 20 per cent delayed.

Lots of travellers were told they wouldn’t be able to fly for a few more days, including a newlywed couple on a honeymoon in Bali.

Talking to Bernama, they asked: “What are we going to do here for another five days? We only prepared enough money for our honeymoon and [were supposed] to go home yesterday.

They continued: “We thought we would just sleep at the airport for a few hours and then take the morning flight home [on Monday]. We never thought we would end up being stuck here for days.”

Yesterday, another passenger told AFP how they had not heard any updates from the airline and were seeking out hotels only to find most of them have been fully booked.

Airlines like Qantas are offering anyone who booked to go to or from Jakarta before September 5 the chance for a free refund on travel up to September 11.

But its services are resuming as scheduled from today.

Indonesia’s Geological Agency has warned however that “the probability of further eruptions in the coming periods remains high”.

Flight compensation rules

A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.

What are my rights if my flight is cancelled or delayed?

Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.

If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.

You will be able to get your money back for the part of your ticket that you haven’t used yet.

So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.

When am I not entitled to compensation?

The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.

Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.

Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).

Will my insurance cover me if my flight is cancelled?

If you can’t claim compensation directly through the airline, your travel insurance may refund you.

Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.

Remember to get written confirmation of your delay from the airport as your insurer will need proof.

If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.

People have been advised to stay indoors because of the ash fallout

Hundreds of flights have been suspended after an airport had to be closed because of the ash cloud caused by a volcanic eruption. Tens of thousands of passengers have been left stranded. 209 flights were suspended after ash from Anak Krakatau blew into the airspace near Jakarta’s Soekarno-Hatta International Airport on Sunday.

Soekarno-Hatta is the main airport in Indonesia. The volcano started erupting on Friday night and there were two more eruptions on Sunday. More than 22,000 people have been hit by the suspension of flights, which has hity major international routes.

There is no tsunami warning linked to the eruption in the Sunda Strait between Java and Sumatra. The health minister has urged residents to stay indoors and wear face masks.

Local newspaper Kompas said schools cancelled activities on Saturday after students reported eye irritations. Fishing vessels have also been grounded amid health concerns.

Resident Aldi Candra Prayogi told Kompas it felt like “small grains of sand had gotten into my eyes” and he is having to clear the path outside his home every five minutes.

Anak Krakatau emerged from the sea in 1927 inside the caldera formed by the catastrophic, climate-altering eruption of the original Krakatoa volcano in 1883.

Indonesia’s Geological Agency said the volcanic island located in Indonesia’s Sunda Strait between the main Java and Sumatra islands had shown signs of activity since Friday before erupting for 30 seconds at 3.53am.

CCTV footage showed lava flares from the volcano. No casualties were reported and no evacuation order was issued. The nearest settlement is more than 16 kilometres (10 miles) away, but authorities warned residents and visitors to stay at least three kilometres (2 miles) from the active crater.

Volcanic ash spread across parts of Jakarta and Lampung province on Sumatra’s southern tip, Indonesia’s centre for volcanology and geological hazard mitigation said. AirNav Indonesia closed airspace around Soekarno-Hatta and Halim Perdanakusuma airports in Jakarta, as well as four other airports, including Radin Inten II Airport in Lampung, because of volcanic ash.

By mid-afternoon, the closure had affected 516 flight movements, with 202 in Jakarta’s Soekarno-Hatta airport alone, affecting about 22,800 passengers, on Sunday. The airport was ordered closed until at least 5.30pm.

Indonesia’s directorate general of civil aviation said it was closely monitoring the eruption’s impact on air travel and co-ordinating with airlines, airport operators, air navigation services and the meteorology agency.

“Safety remains our top priority in every operational decision,” Lukman F Laisa, ministry of transportation director general of civil aviation, said in a statement.

He warned flight schedules could face cascading disruptions affecting aircraft rotations, fleet availability and terminal capacity as airlines work to restore operations.

The eruption also disrupted services at Bali’s I Gusti Ngurah Rai International Airport and at Medan.

Indonesia’s volcanology agency and the Darwin Volcanic Ash Advisory Centre identified two ash clouds using satellite imagery. One plume rose to 20,000 feet (6,100 meters) and drifted northeast over Jakarta, Banten, West Java and nearby waters. A second cloud reached 50,000 feet (15,200 meters) and spread over parts of Banten, Lampung and Bengkulu provinces, the southern Sunda Strait and sections of the Indian Ocean west of Sumatra.

Lana Saria, head of Indonesia’s geological agency, said activity at Anak Krakatau has intensified since July, with Sunday’s eruption the strongest during the current period of unrest.

The repeated eruptions indicate a continued supply of magma and volcanic gases beneath the volcano, she said, though officials cannot predict whether a larger eruption will occur.

“We continue to evaluate the volcano’s development based on all monitoring data, not solely on the number of eruptions or the height of the ash column,” Ms Saria said in a video briefing.

She said the main hazards include volcanic ash, high concentrations of gas and the ejection of hot rocks and other material around the crater area.

A TRAVEL company has gone into administration – resulting in all holidays currently stopped.

Some Brits have even said they’ve been left ‘stranded’ with plans cancelled at the last minute.

Wayfairer Travel Limited is a luxury travel company which specialises in specially made packages to destinations like Maldives, Japan, Peru and Namibia.

However after almost 15 years since it was founded, the company has been forced to suspend all services “until further notice”.

A spokesperson for Wayfairer Travel said: “We are truly sorry for the concern and uncertainty caused by the current situation. Wayfairer Travel has currently suspended all services until further notice.

“At this stage, we are unable to provide further information until we have received the appropriate accounting and legal advice.

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“These discussions are currently under way, and we expect to provide a formal update during the week commencing 31 August.

“We appreciate your patience and sincerely apologise that we cannot provide greater clarity at this time.”

Some customers currently on trips or with bookings have complained that they have been left without any information.

A few hours ago on Trustpilot, one customer said that Wayfairer has left them “stranded in Botswana”.

He explained how he and his parents were on a safari when they were informed that Wayfairer “failed to pay any bills associated with our itinerary.”

He continued: “We are currently trying to complete our vacation out of pocket with no word from Wayfairer or offer of refund or compensation.”

On Google Reviews one woman wrote yesterday that the company cancelled their trip to Japan at the last minute.

She said: “They released all of our bookings and reservations, and advised that we contact our travel insurance. We have heard that they went out of business but that was not confirmed.”

Another said two days ago how Wayfairer Travel had “cancelled arrangements four days prior to the trip”.

Association of Bonded Travel Organisers Trust (ABTOT) said it has been told that Wayfairer is “unable to continue trading and is taking steps to appoint an administrator”.

ABTOT has advised costumers not to travel if they have booked a holiday with Wayfairer Travel on or before September 30.

If travelling later than this date, it has said to wait for further information.

Sun Travel has contacted Wayfairer Travel Ltd. for comment.

ONE woman was left in Turkey for almost a week with her family when her flight home with easyJet was cancelled last minute.

Macy Neve Flye was due to fly home from Dalaman in Turkey to Bristol with easyJet but was left “stranded” with her family after a technical problem with the aircraft.

The date of the original flight was August 22 , due to take off at 11:25pm.

But by the time it hit 12:30am, passengers were told to check their emails, to which they found out their flight home had been cancelled.

To maker matters worse, the return flights home were almost a week later due to the busy summer season.

Macy and her family were been split between two replacement flights departing on August 27 and August 28.

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Talking to creatorzine.com, Macy said: “Being stranded has been nothing but stress, anger and confusion.”

She was travelling with her boyfriend and three members of his family, including a five-year-old who were all later transferred to a different hotel.

This was due to the original hotel not having enough space for all 150 passengers affected.

On the ordeal, Macy said: “‘As you can imagine, it has just been awful and stressful. We had budgeted for a two-week holiday.

“This experience has made us not want to fly with them again.”

The family have been advised to keep receipts so they can claim back additional expenses incurred during the disruption.

easyJet confirmed the flight was cancelled after the aircraft experienced a technical problem.

They also said it arranged hotel accommodation and meals, and would reimburse the family for expenses.

It said alternative flights with other airlines and indirect routes were extremely limited because of the busy summer travel period.

Some members of the family were therefore given seats on a flight on August 27, with the remainder booked to travel the following day.

An easyJet spokesperson said: “We are very sorry that Ms Flye and her family’s flight from Dalaman to Bristol was unable to operate due to the aircraft experiencing a technical issue.

“The safety and wellbeing of our customers and crew is our highest priority and we have been doing all we can to support the family, including providing hotel accommodation and meals.

“Alternative flight options including with other airlines are very limited at this busy time of year and so while we have transferred the family onto the next available flights this week, we are sorry for the difficulty caused by the delay returning home.

“We are in touch with the family to apologise for their experience and reimburse them for any expenses incurred.”

They say 10 passengers were told they would not be allowed on the ‘overweight’ flight

A pensioner says a dream family holiday to celebrate her 50th wedding anniversary ended in “anger and frustration” after she and her husband were denied boarding on an overbooked easyJet flight home. Eileen Snow, 72, and her husband Stephen, 74, had enjoyed a week in Croatia followed by a week in Montenegro with family when they arrived at Tivat Airport on Saturday expecting to fly back to London Gatwick.

But the couple say they were stopped at the gate and left stranded abroad. The situation was worrying for Stephen, who takes daily medication and says he only had enough to last until the following day. The delay also meant Eileen was unable to visit her late father’s grave on what would have been his birthday.

EasyJet later emailed Stephen apologising that he had been “denied boarding” on flight EZY8814 and referred to procedures used when flights are overbooked. According to Civil Aviation Authority guidelines, an airline expecting to have too many passengers should first ask for volunteers willing to surrender their reservations in exchange for agreed benefits.

But the couple, from Emsworth, Hampshire, insist they did not volunteer to give up their seats. “I was angry and frustrated – I couldn’t believe the level of incompetence,” said Stephen. “It did ruin what had been a perfect holiday with family. Regardless of what easyJet claims, we did not volunteer to stay off the flight.”

Eileen and Stephen had been booked on the 4:50pm easyJet service from Tivat to Gatwick. The flight was already delayed when they reached the gate. The couple says they and three other couples were prevented from boarding despite having reserved their seats well in advance.

Eileen said: “They let many people board after us. We were told the flight was full. Ten of us could not go.”

She says they were told the aircraft was over-fuelled. She claims a woman dealing with the stranded passengers promised to arrange taxis, accommodation, food and vouchers. But Eileen says the woman then left to seek help and never returned.

She said: “She promised all the requested items – taxis, accommodation, food, vouchers. She abandoned us.”

The couple says they repeatedly asked for an easyJet representative and a senior airport manager but were unable to get practical assistance. As the airport began closing, Eileen says the remaining passengers were told they had to leave.

She said an older man approached them before bringing over what she believed was a police, security or border officer. Eileen said: “Some of them had belts with what looked like a gun. We were intimidated.”

An airport worker eventually stepped in and drove the couple to a hotel in his own car, helping them with their luggage. Eileen and Stephen paid for the accommodation themselves.

By the following evening, Eileen was still trying to resolve the situation through easyJet’s WhatsApp customer service. The airline later provided links allowing the couple to seek reimbursement for hotel, food and transport costs and submit a denied-boarding compensation claim.

But Eileen says the experience had left her deeply disappointed. The couple had travelled from 16 to 29 August for the family holiday to mark their golden wedding anniversary. They eventually secured British Airways flights from Croatia to Gatwick and booked a £190 taxi across the border to Dubrovnik.

They then faced a further £177 journey from Gatwick back to their home. An easyJet spokesperson said: “We are very sorry that Mr and Mrs Snow were unable to travel on their flight from Tivat to London Gatwick due to the aircraft exceeding weight limits.

“Weight restrictions are in place for all airlines for safety reasons and in the event that a flight exceeds this limit, we are required to carry fewer passengers. We did everything possible to minimise disruption for our customers including offering the next direct flight, however as this wasn’t suitable, they booked with an alternative carrier and will be reimbursed.

“We have since spoken to Mr and Mrs Snow, apologised for their experience and provided the compensation due. The safety and welfare of our passengers and crew is always easyJet’s highest priority.”

Aug. 31 (UPI) — Flight issues continued Monday at Jomo Kenyatta International Airport in Nairobi, Kenya, and other Kenyan airports, in which a workers’ strike has left hundreds of people stranded or delayed.

Kenya’s aviation workers started a “go-slow” strike Sunday, saying the government failed to honor the terms of a memorandum of understanding with the union.

“They have never committed to the negotiations and have failed to cooperate and show effort in resolving our grievances,” said Moss Ndiema, Kenya Aviation Workers Union secretary-general.

This has led to flight delays and cancelations, Kenya Airways said. It advised customers to travel to the airport only if they have been advised to do so or if their flight has been confirmed as operating.

“We sincerely apologize for the inconvenience this situation has caused to travel plans,” the airline said in a statement. “The safety of our customers and crew remains our highest priority. Our teams are working with the relevant aviation stakeholders to ensure safe operations and minimize the inconvenience and disruption to our customers’ travels.”

At times, the airline reported delays of more than 6 hours.

Talks between aviation worker unions and the airport were expected to continue Monday after they ended without resolution Sunday.

Meanwhile, Kenya Railways announced it is adding special Nairobi-Mombasa trains Monday and Tuesday to cope with “increased passenger demand.”

“Passengers are encouraged to make their bookings early and take advantage of the additional train services,” it said in a notice.

MORE THAN 100 passengers were left stranded in Tunisia after their easyJet flight home was cancelled.

A number of travellers from Northern Ireland were due to fly back from Tunisia Enfidha-Hamamet Airport three days ago, when easyJet cancelled their flight and told them they had no other flights available for 10 days.

According to BBC News Northern Ireland, one man claimed to have spent £4,000 just to get home, having to fly via Brussels, while another passenger branded the situation “an absolute nightmare”.

Other passengers have noted how they have run out of medication for health issues.

The airline has since been heavily criticised for not offering enough support to the travellers and arranged a ‘rescue’ flight yesterday at 9:20pm.

According to the airport’s website, an easyJet flight to Belfast departed at 10:25pm.

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Around 100 people were booked onto the original flight which was cancelled.

One passenger, Martine Murray, said: “There has been a complete blackout of communication.

Another passenger, Natasha Dovbijenko, revealed that the hotel easyJet provided was very dirty as well.

Passengers were arranged a two-night stay at a nearby hotel, with the airline adding that other passengers who had sought alternative transport or accommodation would be reimbursed.

The original flight was cancelled due to a “technical issue and was unable to operate” according to the airline.

A spokesperson for the airline said: “We have been doing everything we can to support our customers, providing hotel accommodation and meals and we will be reimbursing expenses that may have been incurred.

“As alternative flight options including with other carriers are very limited at this busy time of year, we will be operating an additional direct flight from Enfidha to Belfast this evening and providing onward transfers home where needed.”

“The welfare of our customers is our highest priority and we are very sorry for the inconvenience caused.”

A NUMBER of Ryanair passengers missed their flight this week due to more airport queue chaos.

Travellers at Copenhagen Airport became stuck in long queues on Tuesday.

The Ryanair flight was scheduled to have 179 passengers, however 54 didn’t even make it onboard.

When the flight closed for boarding, any passengers who weren’t onboard had their luggage unloaded from hold.

The delays were not due to the new Entry/Exit System (EES) that has been causing delays at other European airports.

Instead, they were due to a water leak.

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A spokesperson for the airport said: “The longer queues at passport control on Tuesday afternoon were caused by an extraordinary operational issue and were not related to the EES system.

“On Tuesday afternoon, an unfortunate water leak occurred in a server room connected to the passport control area in Pier E, one of the airport’s two passport control facilities.

“As a result, all passengers had to pass through passport control in Pier C for the remainder of the day.

“When half of the available passport control capacity is taken out of operation, longer waiting times are unfortunately unavoidable.

“We sincerely apologise for the inconvenience this caused our passengers.”

Sun Travel has contacted Ryanair for comment.

This is the latest in a number of incidents of passengers missing their flights in Europe recently.

However, other cases have been caused by long queues at airports due to EES.

For example, back in April, about 100 passengers were left stranded at Milan Linate Airport after their easyJet flight to Manchester left without them.