Refund

Thousands of people are finding their holiday flights disrupted as a result of the conflict in the Middle East but the CAA say there is one time you should never choose a refund

Scores of holidaymakers are facing an anxious wait ahead of their summer getaway as worries persist over the ongoing conflict in the Middle East. Thousands have already had their flights cancelled or disrupted, leaving them with the stressful task of replanning their trips or abandoning them entirely.

However, the Civil Aviation Authority, which oversees and regulates civil aviation in the UK, has issued summer guidance for passengers, outlining their rights should a flight be cancelled either before they depart or while they are already away. It has also reassured travellers that they are “well protected” when things go wrong.

It said: “You may have seen reports about possible disruption to flights this summer. As the summer travel season approaches, airlines, government and industry partners are working closely to support smooth journeys.”

It continued: “While there is a risk of some disruption as a result of the situation in the Middle East, travellers in the UK are well protected by some of the strongest passenger rights in the world, offering reassurance if disruption does occur.” Publishing the statement on its website, it went on to outline several key rules all passengers should be aware of if their flight is disrupted – including one scenario where you should not request a refund, reports the Liverpool Echo.

Cancellation of a flight departing from or travelling to the UK

If your cancelled flight was booked directly with the airline or via a third party your airline is required by law to offer you the following 3 options to choose from:

• a refund
• an alternative flight (referred to as “re-routing”) at the earliest opportunity
• an alternative flight (referred to as “re-routing”) at a later date at your convenience, subject to availability.

It said: “You will be required by the airline to select one of these options. Once you have committed to one of these options with your airline you are unlikely to be able to change your mind. Ensure that you consider all options carefully before selecting the best choice for you.

A Refund

The CAA advised: “Do not choose a refund of your flight if you still wish to travel. If you choose a refund, you will not be entitled to re-routing or care.

“If you no longer wish to travel you can ask for a refund. If you chose this option, you will need to confirm this with your airline. The airline should provide you with a refund within 7 days. If you booked through a third party, your refund may take longer.

“Your right to a refund applies to all the parts of the ticket you have not used. For example, if you booked a return flight and did not depart, you are entitled to the full cost of the return ticket. If you are part way through your journey and your connecting flight is cancelled you are also entitled to a flight back to your original UK departure airport if you decide not to, or cannot, continue your journey.”

An alternative flight (re-routing) at the earliest opportunity

This requires the airline to find you a different flight to your destination as close as possible to the time of your original flight, explained the CAA. It said: “If there are lots of flights being cancelled, it may be challenging for your airline to find you alternative flight seats as other flights may already be full.

“Although we expect your airline to do all it can to offer you an alternative flight (which may mean flying on an alternative airline) and keep you updated while you wait, limited available seats may mean that your airline may not be able to get you to your destination as quickly as you or it would wish.

“If you are already at the airport when your flight is cancelled and you choose this option, your airline should also provide you with care in the form of meals, refreshments and hotel accommodation proportionate to the wait for your alternative flight. You are also entitled a means of communication e.g. two phone calls or emails.”

If your cancelled flight was a component of a package holiday

If your cancelled flight was a part of a package holiday, you benefit from the same rights as if you had booked directly with the airline. Refer to “If you booked a flight directly with the airline or via a third party” for details of these rights.

In addition, you may also benefit from additional rights under the Package Travel and Linked Travel Arrangements Regulations. Your package provider must offer a suitable alternative holiday if it can, or a refund for the full price of your package holiday.

Cancellation of a flight to the UK

These are similar to the rules for flights from the UK with some small expections, The CAA said if you booked a flight directly with the airline or via a third party and your return flight has been cancelled, you may be covered by UK passenger rights legislation, however this is dependent on which airline is operating your flight.

If it is a UK or EU air carrier you will be covered however if you are travelling with a non-UK or non-EU air carrier you will not be covered. It adds: “If UK passenger rights legislation does not apply, we encourage airlines to do all they can to minimise the overall impact to their passengers. You may also have some protection if you booked your flight with a credit card or via your travel insurance.”

However if your flight is covered by UK passenger rights legislation your airline is required by law to offer you the following 3 options to choose from:

• a refund
• an alternative flight (referred to as “re-routing”) at the earliest opportunity
• an alternative flight (referred to as “re-routing”) at a later date at your convenience, subject to availability.

It added: “You will be required by the airline to select one of these options. Once you have committed to one of these options with your airline you are unlikely to be able to change your mind. Please ensure that you consider all options carefully before selecting the best choice for you. For most passengers, your choice will be a flight home.

A Refund

It said: “Do not choose a refund of your flight if you still wish to travel. If you choose a refund, you will not be entitled to re-routing or care. If you no longer wish to travel you can ask for a refund.

“If you chose this option, you will need to confirm this with your airline. The airline should provide you with a refund within 7 days. If you booked through a third party, your refund may take longer.

“Your right to a refund applies to all the parts of the ticket you have not used. For example, if you booked a return flight and did not depart, you are entitled to the full cost of the return ticket. If you are part way through your journey and your connecting flight is cancelled you are also entitled to a flight back to your original UK departure airport if you decide not to, or cannot, continue your journey.”

An alternative flight (re-routing) at the earliest opportunity

This option requires the airline to find you an alternative flight to the UK as close as possible to the time of your original flight. The CAA advised: “If there are lots of flights being cancelled, it may be challenging for your airline to find you alternative flight seats as other flights may already be full. Although we expect your airline to do all it can to offer you an alternative flight (which may mean flying on an alternative airline) and keep you updated while you wait, limited available seats may mean that your airline may not be able to get you to your destination as quickly as you or it would wish.

“If you are already at the airport when your flight is cancelled and you choose this option, your airline should also provide you with care in the form of meals, refreshments and hotel accommodation proportionate to the wait for your alternative flight. You are also entitled a means of communication e.g. two phone calls or emails.”

If your cancelled flight was a component of a package holiday

If your cancelled flight was a component of a package holiday, you benefit from the same rights as if you had booked directly with the airline, said the CAA. Refer to “If you booked a flight directly with the airline or via a third party” for details of these rights.

It added: “In addition, you may also benefit from additional rights under the Package Travel and Linked Travel Arrangements Regulations. Normally your tour operator will contact you in advance to re-arrange your flights back to you UK. However, if you are at the airport, you should contact your package travel organiser to talk through your options.”

DIY expert Nick Knowles said he’s no longer going to Turkey as BBC Morning Live viewers told ‘it could see holidays in jeopardy’

A BBC travel expert has given an update to anyone with holidays booked or considering going on a foreign break this summer. On BBC Morning Live consumer champion Rebecca Wilcox told hosts Rav Wilding and Holly Hamilton how concern is growing from people with breaks lined up – as to if it could be cancelled, will they be charged more supplementary fees and will they be covered.

And during the section show DIY expert and guest Nick Knowles revealed his family has decided to cancel their holiday to Turkey amidst all the uncertainty. Host Helen said: “With this morning’s headlines showing oil prices at their highest level since 2022 there’s growing concern that airlines could respond by raising fares or even cancelling some flights.”

Ms Wilcox agreed and said: “It’s very worrying and and the number of headlines make us spike in our concern and I can see that the fuel price is going up making concerns go up and what we’re going to talk about today is how specifically that is going to affect the holiday pricing with airline fares because, of course, jet fuel, is integral for flying through the air.

“Jet2 has told us they are seeing an increase in holidaymakers leaving it to the very last minute to book their holidays, and that’s so they know the full cost of their trip at the time of purchase and that is due to the conflict in the Middle East.

“It tells us that there’s a real worry going on out there. People are quite hesitant to book, they don’t know whether they should go ahead with it. On Monday we heard the Prime Minister saying that airlines actually do have enough jet fuel at the moment but it could see holidays in jeopardy in the future and that depends upon how long this conflict goes on for which, of course, nobody knows.”

She said more people are considering whether to go ahead or just book a staycation in the UK instead. Presenter Holly Hamilton said: “Most people when you chat to them, it’s at the forefront of their mind about booking holidays and in some cases they are cancelling them. Nick you and I were chatting about it and you’ve cancelled your holiday.”

Nick Knowles said: “Yes a holiday in Turkey and we’ve decided to stay home. A holiday in the UK is more expensive than going abroad – so we’re going to go in the back garden and drink cocktails and sunbathe in the back garden. The trick is don’t tell anyone you’re not going away because then they’ll ring you and interrupt.”

Holly said, “Bad news, you’ve just told everybody.” Nick added, “I’m going to be in such trouble with my wife now.”

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Rav asked: “Can holiday companies just raise prices then?” Rebecca said: “I’m devastated that Nick is not going to Turkey – how is he going to get those new teeth he was talking about earlier? I’m joking, obviously his teeth are beautiful.” Nick interjected: “I’m going back to the same people who did my hair it’s fine.”

When can holiday companies raise prices

Rebecca said: “They can only raise their prices in specific circumstances because there is a law protecting consumers from these huge hikes in prices that they could add on for any random charges. This law is known as the Package Travel Regulation and it means we are protected.

“The surcharges they are allowed to add on are related to things like fuel cost increases, which we’re talking about today, transport taxes and fees and any fluctuations in the exchange rate movement. They have to say this in your T&Cs at time of booking so just c heck your terms and conditions.”

Holly said: “The people who have booked their holiday will be thinking ‘how much could they possibly add on?’ “ Ms Wilcox said: “Well, it is a limited amount they can add on before they give you the option of cancelling or a refund and that amount they can add on is 8 per cent. This 8 per cent is broken down into 2 sections because the holiday company has to swallow that first 2 per cent and then you as consumer will only pay 6 per cent and that’s of the total cost of your holiday package.

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“What does that look like for a holiday? So for instance if you’ve spent £1,000 on your holiday that’ll be an extra £60. A £3,500 holiday, another £210, and a £5,000 cruise that’s £300. They can only ask for this for up to 20 days before you travel and that’s why people are booking these last minute holidays because the time limit for that 6 per cent has already gone.”

Package holidays

Rav gave an example from a viewer, Jeff, who was due to pay the balance on his holiday – he’d booked the flights and the accommodation through the same agent and asked if his family would be able to get a full refund if they have to cancel our holiday because of the shortage. Ms Wilcox said: “This sounds like he’s booked a package holiday when he’s booked the flight and the accommodation together and that means you do have more protection and you should be offered a full refund and a suitable alternative if they make major changes.

“If it’s a flight only deal they must offer you a replacement flight or a refund. If they offer you a holiday voucher or credit with them instead of cash be really wary and think twice about doing it. They may lure you in by offering you something that’s supposedly more than what you spent so it looks like it’s of greater value, but I would say you’re more protected if you get the cash back.” She said there may be restrictions, there may be an end date on the credit and also the company could go bust.

She said getting travel insurance when you make the booking was vital as you’re protected from then until time of travel.

A TOP travel company has launched a new guarantee for customers that allows them to get a refund the same day their flight is cancelled.

On The Beach has launched a new initiative for travellers this summer, where, if their flight is cancelled, they will get a refund on the same day.

Follow The Sun’s award-winning travel team on Instagram and Tiktok for top holiday tips and inspiration @thesuntravel.

The holiday package provider is the first to offer ‘Cancelled Flight Cover’, and it is included on all On The Beach packages.

The perk will come into play if your flight is either cancelled or rescheduled by 12 hours or more, with On The Beach first trying to find you the “next best flight”.

If this is not possible or you don’t want the alternative flight, a refund will be processed on the very same day for your flight, hotel and any extras you booked.

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It comes as airlines and travellers face uncertainty this summer, with possible cancellations across Europe due to fuel supply concerns.

Some airlines are already cutting flights but other providers usually take up to 14 days to refund customers.

Caspar Nelson, holiday expert at On the Beach, said: “Holidaymakers deserve certainty, especially when disruption strikes.

“We’re proud to be the first package holiday provider to commit to same-day refund processing for cancelled flights, giving customers the confidence to book knowing we’ve got their back when it matters most.

“If the worst happens and a flight is cancelled, we’ll move quickly to either find a new route or return every penny of their holiday money that same day.

“This means they can get a new break booked, make alternative plans fast, and get back to looking forward to their summer instead of worrying about it.”

Several UK airlines may have to cancel flights or hike prices ahead of summer with travel experts warning passengers to ensure insurance is in check with ‘refund’ update

As summer holidays are approaching and UK airlines are facing some disruptions due to the Middle East conflict, passengers have been urged to be aware of their refund rights.

The Strait of Hormuz remains closed despite ceasefire negotiations, and as the passage for over 20 per cent of the world’s fuel, this is impacting travel across the globe, including British travellers.

Travel experts are warning holidaymakers to be aware of how to protect your plans before summer commences.

Fuel prices have nearly doubled since the war began, with the International Energy Agency describing the situation as potentially the largest energy crisis the world has faced.

A document has been submitted to ministers and the Civil Aviation Authority warning that if disruption “worsens” airlines in the UK will be forced to increase fares and cut flights.

Airlines UK, which represents a number of carriers, including EasyJet, Jet2, British Airways and Ryanair, say in the document that “the doubling of jet fuel costs (with fuel accounting for around one-third of airline costs) represents a major additional price shock”.

The letter is an attempt to get the government to step in to secure fuel supplies and give airlines more flexibility to cope with soaring costs.

One of the asks is to allow the temporary import and use of Jet A – a grade of jet fuel produced in the US, according to ITV.

The emergency document illustrates the financial fears of airlines, adding to the concern that flights may be cut or prices escalated.

A travel expert has warned that British travellers should ensure “travel insurance is in order” and “check booking terms” ahead of summer.

Airlines will still be required to offer full refunds, should flights be cancelled, or provide an alternative route.

The spokesperson for Ski Vertigo said: “This is a situation every traveller with a summer booking should be watching closely. Prices are already moving and the risk of cancellations is real, particularly on shorter intra-European routes where the economics are tightest.

“Our advice is to make sure your travel insurance is in order, check your booking terms, and keep a close eye on any communications from your airline.” They added: “If your flight is cancelled, airlines are still required to offer you a full refund or an alternative route, and their duty of care — covering meals, accommodation where needed, and rebooking — remains in place regardless of the reason for the disruption.

“However, because this crisis stems from a geopolitical conflict outside the airline’s control, it is likely to be treated as an extraordinary circumstance, which means financial compensation beyond a refund is unlikely in most cases.”

April 19 (UPI) — U.S. Customs and Border Protection is expected to launch a website on Monday to process refund requests for some Trump administration tariffs, although there are limits to which ones will be processed.

The first phase of tariff refunds comes after the Supreme Court ruled in February that President Donald Trump could not use the International Emergency Economic Powers Act (IEEPA) to generate revenue by imposing tariffs.

Although Trump decided to use Section 122 of the Trade Act of 1974 to justify new tariffs after the Court’s decision, the administration still is required to refund duties collected under the now-nullified tariffs.

CBP has estimated that it owes about $166 billion in refunds, with the agency’s announcement of phase 1 expected to take care of the vast majority of expected claims, NPR reported.

The website is specifically aimed at letting businesses request refunds, and experts have said that consumers are unlikely to be affected by the refunds, CBS News reported.

“[The Consolidated Administration and Processing of Entries] is being deployed in phases, and CBP will launch the first phase of CAPE on April 20,” the agency said in an update last week.

“Phase 1 is limited to certain unliquidated entries and certain entries within 80 days of liquidation,” the agency said.

The refunds are linked to lawsuits filed in December by Costco and other companies — more than 50 companies brought filed suit for refunds — asking for duties to be returned to them if the Supreme Court ruled against the administration.

In March, CBP raised concern in court that it could not immediately handle refunding the duties based on 53 million entries from 330,000 importers who had paid tariffs as of March 4.