passport

A woman who was unable to board her flight because of a little known EU rule has said she was left in tears by the incident that happened last month at Gatwick Airport

A 29-year-old mother of one was left in tears after she was prevented from going on a Jet2 flight she’d paid £2,500 because of an EU rule.

Jansen Porter, a property maintenance apprentice from Milton Keynes in Buckinghamshire, was attempting to fly out to Kefalonia, Greece, with her partner and daughter Lulu Smith on May 11 when the incident happened.

She claims that as their bags were being checked in at Gatwick Airport, that she was unable to get through because Jet2 staff told her passport wasn’t within the European Union’s 10 years limit. She has since claimed that the little known post Brexit rule “ruined” her family holiday.

Although her passport expires in December 2026, because it was issued in March 2016, it meant that under the rule it actually expired in March 2026 instead.

Jansen said that Jet2 staff explained to her that as passports no longer had a nine month carry over that she was unable to get on-board the plane.

The situation was made doubly tragic as the trip was to celebrate her daughter’s fourth birthday and it had been one she and her partner had been saving up to since Christmas.

Speaking about the holiday and why she had chosen Kefalonia in the first place Jansen said: “I was absolutely devastated and heartbroken. This was our first holiday. I booked Kefalonia because it’s actually where my mum took me for our first holiday when I was young.

“My daughter was really looking forward to it, we had this planned for a good couple of months and we saved for it. It ruined it for us. How is that legal? You pay for a passport, it gives you an expiry date, why does nothing tell you.

“Clearly the expiry date doesn’t count for anything, it’s all about the issue date. That’s insane, why is there nothing to tell you about this?”

Jansen went onto add that she was even more surprised at not being able to board the flight because she had no issues checking into the flight, and that it wasn’t flagged until she was actually at the airport.

She said: “They looked at mine, because mine was a burgundy one, and they were like ‘yeah yours is not within the EU 10 years’. I said ‘it’s not expired’ and they were like ‘but the EU doesn’t care’.

“We [had] Brexit. Why has this not been sorted? It should’ve been an automatic thing sent to everyone saying if you have a passport you need to go and get it renewed.”

The impact of the sudden blow had an immediate impact on Jansen who admitted to bursting into tears at losing a holiday she had saved so hard for. She said: “I was in tears in the airport, I just had a complete breakdown.

“You’re having to go against the tide of people walking in, you kind of hit hysterical a bit. I’d seen nothing about this on travel [news], there were no warning signs when you go through check in.”

Although, her original holiday timings were scuppered, Jansen was able to reorganise the holiday, albeit by spending another £800. She has since encouraged people to check their passports so they don’t get caught out like she did.

She added: “Make sure that your issue date is 10 years. think it needs to be more well known, I think companies need to make it mandatory to make sure they’re saying this.

“Expiry means expiry. Nobody else on this planet looks at an expiry date and goes ‘oh the expiry date is January, I should change it now in March’, it doesn’t work. Just check your passport. It’s not well known enough.”

Jet2 have been approached for comment.

A MUM was forced to cancel her flight after discovering her son doodled a dinosaur in her passport just hours before a work trip abroad.

The distraught parent shared the stressful experience online, along with photos of the ballpoint scribbles, captioned: “I hate dinosaurs!”

“I feel like crying. My flight is tonight,” she said.

“I was packing, and my little one was busy scribbling on my passport. I didn’t notice when he got hold of it.

“This morning I was running around queuing at immigration.

“I’m hoping I don’t have to declare the passport as damaged.”

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The woman then went to the Immigration Department in Kajang, Malaysia before being sent to Putrajaya.

Unfortunately, her worst fears were realised.

Officials told her her passport was damaged and not valid for travel.

To make matters worse, as it was a weekend, she could not get a replacement until Monday.

She said: “I’m now on the way to Kuala Lumpur International Airport to ask Qatar Airways if I can change my ticket to Monday night.

“Please pray that everything is made easier.”

Fortunately, she was able to change her flight to Monday – though at a not insignificant price of £114.

Accepting the outcome, she wrote: “To those asking about the little one who scribbled on the passport, he’s still smiling without any sense of guilt and still saying, ‘Let’s go to the airport!’

“Please pray that our affairs are made easier as we continue our 11,977km journey soon… amen.

“Also, thank you to the immigration officer in Putrajaya who was on duty this morning and helped us accept fate with more calmness.

“God willing, there is a blessing in it.”

This is not the first time passport issues have caused last-minute travel chaos.

In August last year, a couple left their 10-year-old son behind at Barcelona Airport after discovering his passport had expired.

Determined not to miss their flight, they arranged for a relative to collect him and boarded the plane without him.

The plan quickly unravelled when airport staff spotted the boy alone and alerted police.

It is not known if the family were charged or given any sort of caution by the police.

Expiry dates aren’t the only passport detail holidaymakers need to check before flying – another overlooked rule could derail your travel plans

Preparing for a trip abroad can be stressful enough. From making sure you’ve packed everything you need to checking airport liquid restrictions and ensuring your passport is still valid, there is plenty for holidaymakers to think about before they travel.

However, some holidaymakers could face an unwelcome surprise at check-in even if their document have months to years left before it expires.

This relates to the number of blank pages remaining in a passport. While many people focus on expiry dates, some countries require visitors to have one, two or even more completely blank pages available for entry stamps or visa stickers.

Travel experts warn that passengers who fail to meet these requirements could be denied boarding by airlines or refused entry on arrival.

Airlines are often responsible for ensuring passengers meet a destination’s entry requirements and can face penalties for transporting travellers who do not qualify for entry.

According to travel guidance published by Schengen, some destinations require at least two blank passport pages for visas and border stamps. The guidance warns that airlines may refuse boarding if passengers do not have sufficient space remaining in their passport.

The requirement can catch out frequent travellers whose passports are filled with entry and exit stamps from previous trips. Experts say many people mistakenly assume a passport is suitable for travel provided it remains in date.

For travel to the Schengen Area, for instance, passport rules already require Brits to ensure their passport was issued within the previous 10 years and remains valid for at least three months after their planned departure date. Some guidance also notes that travellers may need at least two blank pages available for visas and stamps where applicable.

A recent travel warning highlighted that a lack of blank pages can become a particular issue for frequent flyers and those taking multi-country trips. Countries may require empty pages for visa stickers, while immigration officials also need room for entry and exit stamps.

Travel experts recommend checking passport validity, issue dates and the number of remaining blank pages well in advance of departure. Unlike an expired passport, extra pages cannot simply be added to a modern British passport, meaning travellers who are running out of space may need to renew the document before travelling.

According to guidance cited by travel experts, some countries require between two and four blank pages depending on the destination and visa requirements. Travellers planning complex itineraries involving multiple countries are therefore advised to check entry rules carefully before travelling.

ANOTHER Brit was banned from boarding his flight home due to confusing passport rules recently introduced.

Dad-of-two, Kyle Harris, was refused boarding onto his booked Jet2 flight from Kefalonia in Greece back to the UK due to only having an American passport.

The 39-year-old had been on holiday with his wife and two sons and was unaware that new passport rules impacting dual-national Brits was introduced back in February.

Dual-national Brits used to be able to fly back to the UK on their second passport, which in Kyle’s case is his American passport.

However, now, a UK or Irish passport must be shown at the border or the traveller can get a digital ‘certificate of entitlement’, but this would cost a steep £589.

Ruth – Kyle’s wife – wrote on Facebook: “Imagine being told your husband can’t come home to the UK – despite living there for 39 years, paying 24 years of tax and national insurance, attending nursery, primary and secondary school, raising British children and building his entire life there.

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“That’s exactly what happened to us on Saturday.

The family has had to extend their time away and has reached out to the British consulate in Greece as well as the Foreign Office in London.

Ruth added: “Not once during booking, travel, or check-in were we warned this could happen.

“Nor have we seen any of a large campaign that has apparently taken place to ensure people travelling this way know. This situation needs attention.

“How can a system be rolled out with so little communication that someone who has lived in the UK virtually their entire life suddenly feels unwelcome, forgotten, and forced to prove they belong?

“Right now my husband feels more like a foreigner than a citizen of the country he calls home.”

A Jet2 spokesperson said they were “sorry” for the situation but added: “Our cabin crew acted in accordance with government legislation and sought guidance from the Home Office, as the passenger did not have the correct documentation at the time of travel.

“We advise all customers to check Foreign Office travel requirements before travelling.”

The change comes as new Electronic Travel Authorisation (ETA) has been introduced, which requires all Brits to enter the UK on their British passport.

The change comes as the new Electronic Travel Authorisation (ETA) has been introduced, which is a £20 digital travel permit required from all non-British travellers entering the UK.

Dual-national Brits are not able to apply for one.

He also isn’t the first person to fall victim to the new rules – back in April, 26-year-old Natasha Cochrane De La Rosa was left stuck in Spain after trying to return to the UK without a British passport.

A British-French student was stuck in Madrid for the same reason, as well as an 18-year-old British-Danish student who was banned from her return flight to the UK from Mumbai.

A travel expert has shared five vital passport checks Brits should make before jetting off on holiday this summer – and failing to do so could mean being denied boarding at the airport

Many people will be counting down the days until their next holiday. With children set to wrap up for the school year, many families are gearing up for a summer of fun. Now a travel business owner has called on all British passport holders to carry out five crucial checks before jetting off abroad this summer.

Kate Donnelly, who posts travel advice on TikTok, urged her followers to take action now to prevent being turned away at the departure gate. While some of her guidance might appear straightforward to experienced travellers, she insists certain issues continue to trip up numerous Brits and wreck their holiday plans at the eleventh hour.

Passport validity

Her initial recommendation is to verify the expiry date – as the majority of European destinations require at least three months’ validity remaining from the date you depart the country.

“This is slightly different if you are travelling to Turkey where you have to have a validity of 150 days on the day you actually arrived,” Kate explained. “So it’s really important you check the country you are travelling to and see what their rule is.”

10-year rule

Following this, Kate alerted her followers to the 10-year rule, which she states is applicable to most of Europe. “On the day that you enter [the country] your passport has to be less than 10-years-old – so it’s important you check the issue date as well as the expiry, especially if your passport was renewed before 2018 because unused months from your old passport will have likely been added on to your new on meaning that your passport is probably 10-years plus,” she said. “This is catching so many people out.”

Blank pages

Third on Kate’s list is the matter of blank pages in your passport. “This isn’t as important as due to the new Entry-Exit System (EES) in Europe we are slowly phasing out passport stamping,” she admitted. “But the reality is lots of countries are bringing in measures, which means the EES is paused.”

Regrettably, when travelling to such destinations, you won’t discover whether the EES is operational or not until you get there. “Therefore if the airline checks your passport and you have no empty pages left, they are well within their right to refuse boarding,” Kate warned.

Condition

Kate proceeded to emphasise the physical state of your passport is something that is frequently neglected and could present a genuine obstacle to your travel arrangements. “If it has water damage, if it has fake tan on it, if it is torn or you can’t read any of the writing for whatever reason, this is also enough grounds for the airline to deny you boarding,” she elaborated.

Dual-nationals

Kate directed her final piece of advice at dual-nationals, who are impacted by a rule modification that came into effect in the UK in February. “UK citizens have to ensure they have a UK passport or a certificate of entitlement when they are entering or exiting the UK,” she continued. “This means that you can no longer use your non-UK passport – even if you are recognised as a British citizen.

She closed by advising the certificate of entitlement is £589 and therefore it is more “cost-effective” for dual-nationals to apply for their UK passport to keep alongside their non-UK one at all times. “This means you have the two to use freely depending on which country you are travelling to,” Kate said.

You might need to act to make sure your passport is valid

People across the UK could be unknowingly carrying an invalid passport. Every Brit needs a valid passport for travelling abroad, and the document generally remains active for 10 years – or five years for children.

At present, a UK passport costs £102 via an online application, or £115.50 using a paper form, while a child’s passport is £66.50 when applying online, or £80 with the paper form. Once your passport arrives, there’s one important step you must take to make it valid – otherwise, it simply won’t be accepted.

In an alert posted on X, formerly Twitter, the Passport Office said: “Don’t forget to sign your passport! Most people over the age of 11 will need to sign their passport, and can’t use it until it’s signed. Unless your passport states ‘The holder is not required to sign’, you must use a black ballpoint pen [and] sign on the holder’s signature line.”

Additional guidance on Gov.uk reads: “A sign after receipt passport is not a valid travel document until the holder has signed it. HM Passport Office advises customers to sign their new passport as soon as they receive it.

“A passport may not be valid for travel if a customer has made a mistake when signing (for example, they have signed the wrong name). Passports that were issued with a digitally printed signature remain valid until their expiry date.”

Passport holders should avoid signing in pencil or coloured ink, using a signature that differs from their normal one, or including any additional details not ordinarily part of their signature, as doing so could make the passport invalid. It’s equally important never to rub out a pencil signature as this could cause damage to the page, and under no circumstances should you cross out, amend, or apply correction fluid to the signature.

Major rule changes have come into force

Millions of holidaymakers head to Spain each year, with the nation being a firm favourite with those from the UK. Prior to Brexit, British travellers could enter Spain fairly easily.

However, since the UK left the European Union, new rules have come into force. For instance, your passport must display a ‘date of issue’ that falls within 10 years of your arrival date, and if you renewed your passport prior to October 1, 2018, it could carry a date of issue exceeding 10 years, rendering it invalid for entering the Schengen zone (which includes Spain).

As well as this, those travelling on a British passport can only visit the Schengen area for 90 days in any 180-day period. And if you’re entering Spain you’ll need to scan your passport, have a photo taken of your face, and scan four of your fingerprints, under the new Entry/Exit System (EES).

Once you have registered for travel under the EES, your digital EES record is valid for three years or until your passport expires if this is within the three year window. According to the Foreign, Commonwealth and Development Office (FCDO), alongside a valid passport, UK visitors may also be required to produce a return or onward ticket and/or proof of valid travel insurance at border control.

You may also need to prove you have enough money for your stay, and show proof of accommodation. This could be a hotel booking, or the address of a property you own. Alternatively, this could be an invitation if staying with friends, family, or a third party, such as a ‘carta de invitation’ completed by your hosts.

Kate Cassidy said that she was told her passport photo didn’t match her current appearance

People across the UK may need to update their passports before their holiday. The reminder comes after one woman was stopped and questioned at the airport.

According to GOV.UK officials: “You must get a new photo when you get a new passport, even if your appearance has not changed.” However, it also states that you will “need to get a new passport to travel abroad or prove your identity if you change your name” and “your gender.”

GOV.UK adds you will also need to get a new passport if “your appearance” has changed and “you cannot be recognised from your passport photo any more (for example, you’ve had plastic surgery).”

The reminder for UK passengers to update their travel document, if needed, comes as 27-year-old Kate Cassidy, who had been dating One Direction’s Liam Payne for two years at the time of his death in 2024, shared her experience getting flagged by TSA staff after she was told her passport photo didn’t match her current appearance.

While she said she understood the rules, she pointed out that “there are way better ways to handle things and word things.” In her TikTok video, viewed almost 1 million times, she said: “I just got genuinely ridiculed at the Fort Lauderdale airport. I’m at the security line, and I gave the guy my passport, and they obviously do a photo view.

“If it matches your passport, you get the green light, and if it doesn’t match your passport, you get the red light. I got the red light because my photo, I guess, didn’t match my appearance.”

After showing her passport photo to the camera, she explained that airport security said she looked unrecognisable in comparison to the other picture. She said: “He calls over a woman, and she literally looks at my passport, she looks at me, she’s doing a double take, up and down, and this woman keeps going on and on and on about how, ‘this isn’t you, you’re giving me somebody else’s passport”.

Kate explained that the staff questioned, “new nose? New lips? Something to your eyes? New hair?”. Kate then pulled out her ID to confirm her identity, but she said that her ID was not hers either. Looking at Kate’s passport, ID and then her, Kate said: “She goes ‘one, two, three. Those are three different people’.”

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The American social media influencer admitted: “I’m literally so embarrassed. She then goes and calls three different men over. One guy was like, ‘do you not have a work ID?’ and I was like, ‘I can pull up my Instagram, I don’t know what to do.’

“Keep in mind that everybody in line behind me is listening to this. I understand they’re doing their job. At the same time, I think there are way better ways to handle things and word things.”

In another video, after the airport incident, she listed exactly what procedures altered her appearance. She mentioned that she has cheek filler, chin filler, Botox, a boob job, nose job and lip filler.

She also noted she’s a natural blonde but dyes her hair brown. She further said she has “a whole head of extensions, fake nails, and I am also naturally super pale, so I do spray tans once a week.”

It’s not just travellers that need to think about this. Motoring experts on GOV.UK confirm: “You must change the photo on your driving licence if you cannot be recognised from your photo, for example, if you’ve had plastic surgery.” This includes learner drivers who will need to take their provisional licence to the test centre.

A woman concerned about a name discrepancy between her easyJet holiday booking and passport was urged by the airline to get in touch directly to resolve the issue

Budget airline easyJet has urged a customer to get in touch after she queried whether she needed to make an amendment to her booking. The prospective passenger had secured a holiday with the carrier but had concerns about a potential issue with her trip.

Taking to the easyJet holidays Facebook page, Jessica asked: “Booked holiday with my “first” and “last name” My “given name” on my passport includes my middle name.

“Do I need to amend my booking? I fly in 2 weeks and haven’t yet checked in if that makes a difference.”

She received a response from easyJet stating: “According to the International Air Transport Association (IATA), there’s no middle name rule as such, but their guidance is the recorded name on a reservation and ticket should match the name in your official travel document.” A follow-up reply from Anga then added: “Hi Jessica, thank you for reaching out.

“Please note that the name on your booking needs to match what is on your passport. To assist you with adding your middle name, kindly DM us with your booking reference, booker’s name and email address used on the booking.”

The UK government website advises travellers to ensure two key things are consistent when booking a trip, reports the Liverpool Echo. It states: “The name on your passport must match the one you use when you book your travel.”

However, it does not clarify whether a middle name featured in your passport must also be included when making a booking. Different airlines have their own policies, so it’s always advisable to check with them directly if you have any worries about anything on your travel documents.

Ryanair, for instance, addresses the question on its website, stating: “For security reasons, the first name and surname on your booking must match the names on your travel document(s). We do not require middle name or second/double-barrelled surnames for flights.”

Jet2 similarly states that middle names aren’t required, except in one particular scenario. On its website, it explains: “We don’t we don’t need your middle name(s) on your booking unless two people on the booking have identical first and last names. Please make sure all names are spelt exactly as they are on your passport.”

Tui has also confirmed it’s not essential. Responding to a query about the website not accepting a full name, it clarified: “Our website only allows for a maximum 15 characters in the name box.

“Just enter what you can and contact us so we can make a note of your full name on the system. Just so you know, we only need your title, first name and surname. You don’t have to include middle names.”

A WOMAN was left £900 out of pocket and missed her own 50th birthday abroad because of a passport mistake STILL being made by thousands.

Ali Burridge, from Suffolk, was due to fly to Benidorm with 15 of her friends during the May bank holiday weekend for celebrate her big birthday.

Having spent £900 on flights and accommodation, she ran into problems after arriving at the airport

Staff behind the counter at London Stansted gave her the “heartbreaking” news that she couldn’t board the plane due to a passport rule she had “no idea about”.

The rules, which have been in place since the UK left the EU, no longer allows passports to be older than 10 years – unlike previous rules which let you roll up to nine months over.

Thousands of Brits have been caught out by the confusing rule, which is when your expiry date is actually incorrect.

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This also caught Ali out, who bought her passport before the new rules and meant she didn’t realise the extra time on her passport was no longer valid.

She said: “It was awful when I was told the news, to be honest, I’m still in shock.

“I had been looking forward to this since my 40th birthday – we had spent the previous year organising it all. In reality, the rule has cost me money and memories.”

Her sister Tracey said the girls were “in tears” after they landed and heard the news, with them travelling out on an earlier flight.

Ali also said that no issues were raised on the website when she checked in two weeks before, despite it asking for her expiry date.

She continued: “If it had flagged the issues, I would have been able to get a new one, which is annoying.”

Despite driving to Peterborough with an attempt to get a new one at the Passport Office, she was unable to in time for her trip.

Instead, she was forced to stay home whilst some of her friends that had already made it out there enjoyed the sun – who managed to FaceTime her while out there.

She added: “I still know and see a lot of people travelling on the old passport, so I want to raise awareness so this doesn’t happen to others.

“You could be easily caught out like me if you don’t travel often. I’m seeing this situation as a valuable life lesson.”