passport

What to do if you find a lost UK passport – and one thing you have to do

HM Passport Office has issued fresh advice on what to do if you find a lost passport

Brits heading abroad this summer are being warned that finding a lost passport is not simply a case of popping it in a postbox or trying to hand it back yourself. But there is one thing you have to do when you do eventually send it off.

HM Passport Office has issued fresh advice explaining what people should do if they come across someone else’s British passport – with officials warning that handling it properly could help protect the owner from identity fraud. The reminder comes at one of the busiest times of the year for overseas travel, when airports, railway stations, beaches, hotels and tourist attractions are packed with holidaymakers and the chances of passports being misplaced increase.

In a message on X, HM Passport Office said: “Found a British passport? A few simple steps can help us keep it safe.”

A passport is far more than a travel document. It is one of the UK’s most important forms of identification and, in the wrong hands, could be used by criminals attempting identity fraud or other forms of financial crime. That is why officials are urging anyone who finds a passport not to simply leave it where it is or attempt to return it themselves if they are unsure who the owner is.

Instead, HM Passport Office says it should be returned through the official process so it can be dealt with securely. People who find a British passport in the UK should complete the Government’s official Recovered British Passport form and send it together with the passport to HM Passport Office using the Freepost address provided.

Now for that one thing. The guidance advises cutting off the top right-hand corner of the passport before posting it. This prevents the document being used if it is intercepted while in transit, while still allowing officials to identify it and deal with it appropriately.

Anyone who finds a British passport outside the UK should send or take it to the nearest British Embassy, High Commission or Consulate. The official form asks where and when the passport was found, along with details from the document to help officials identify its owner.

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The finder does not have to provide their own personal details if they do not wish to. According to HM Passport Office, following the official process gives the best chance of the passport being dealt with safely and helps reduce the risk of it being misused.

What to do if you find a British passport?

  • Complete the Government’s official Recovered British Passport form.
  • Send the passport and form to HM Passport Office using the Freepost address.
  • Cut off the top right-hand corner of the passport before posting it, as instructed in the official guidance.
  • If you are overseas, send or take it to the nearest British Embassy, High Commission or Consulate.
  • You do not have to include your own personal details if you do not want to.

More details here.

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More than a million Brits risk being caught out by new passport rule launched this year

A NEW passport rule introduced earlier this year has already caught out a number of families.

As many as 1.2million people can no longer use their foreign passport to enter the country.

Brits who hold two passports can no longer use their foreign document to enter the country Credit: Alamy
The change was predicted to affect around 1.2million Brits Credit: Alamy

These passport rules came into play in February and mean that British nationals have to carry a valid British passport to return to the UK.

They can no longer use their foreign passport to enter the country.

An alternative is to have a “certificate of entitlement” costing £589.

Despite being in place for five months, the new rules have been catching people out.

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In one case, a British student was stuck in Rome and missed six weeks of school – she was unable to return home for over a month.

The 15-year-old girl had been visiting her grandmother in Italy in April of this year.

When it was time to return home, she was turned away at the airport because she didn’t have a valid British passport.

The girl’s father sought help from the Home Office and the Foreign Office.

He told The Guardian: “The embassy, the Home Office and the Foreign Office bounced us from one to another.

“They are playing with people’s lives, a child’s education. It is loathsome.”

Colette was returning to the UK for a wedding but was refused boarding with her children
Collage of travel items including a plane, sunscreen, passport, suitcase, and plane tickets, advertising The Sun's travel Instagram account.

Eventually, she was issued with an emergency travel document.

In another case, one British woman was caught out when she was trying to travel from Copenhagen to Manchester with her two children.

Colette Bjorn-Alderson, who has lived in the UK for 28 years, had been in the Danish country since April, but was returning to the UK with her six-week- old and 23-month-old for a wedding.

However, her two children only had Danish passports which meant they didn’t have valid travel documents for returning to the UK.

She told The Times that she felt “unwelcome in my own country” after being turned away from the flight.

Colette sent photocopies of her documents to the Home Office – but ultimately the decision was made that the family could not fly.

In June, dad-of-two, Kyle Harris, was refused boarding onto his flight from Kefalonia in Greece back to the UK due to only having an American passport.

The 39-year-old had been on holiday with his wife and two sons and the family has had to extend their time away as a result.



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UK passport warning issued for flights to France, Greece, Italy and Spain

Brits have been urged to make two essential passport checks before heading abroad this summer as data shows more than one million UK passports could fail entry requirements

British travellers heading to France, Greece, Italy and Spain have been urged to make a crucial passport check before heading on their summer holidays as new data reveals more than one million UK passports could fail entry requirements.

Brits entering the EU Schengen area must have a passport issued less than ten years before the start of the trip and have an expiry date at least three months after the return.

New data reveals that more than 705,000 UK passports currently have fewer than three months’ validity remaining, meaning travellers would be unable to board their plane.

A further 350,000 were issued more than a decade ago, meaning more than one million could fail entry requirements for some overseas destinations.

Holidaymakers have been urged to check their passports before travelling abroad in the coming months following this new analysis of HM Passport Office data from June 2026.

The 10-year rule is particularly relevant for travellers whose passports were issued before September 2018. Before then, when renewing a passport, HM Passport Office could add up to nine months of unused validity from an old passport to a new one.

This means some passports may still be in date but no longer meet the Schengen entry requirements.

In total, HM Passport Office data shows that 2.37 million passports are due to expire during 2026.

Tim Knighton, travel insurance expert at Compare the Market, said: “Many travellers assume if they have a valid passport they can travel overseas without any issues, but that’s not always the case.

“Some countries, including many popular European destinations, require several months’ validity extending beyond the length of a trip, so it’s important to check the entry requirements for each destination before travelling.

“With more than 700,000 UK passports now having less than three months’ validity remaining, it’s worth travellers taking a few minutes to check theirs before heading abroad.

“Renewing a passport early could help avoid unnecessary stress and reduce the risk of holiday plans being disrupted.”

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More than one MILLION Brits face being banned from flights this summer due to passport confusion

AS many as one million Brits could have invalid passports – which could see them banned from boarding their flight at the airport this summer.

New research conducted by Compare the Market has found that hundreds of thousands of passports are falling foul of two major rules.

New research has found that one million Brits face falling foul of passport rules this summer Credit: Alamy
If you still have a burgundy passport, one of the rules is likely to affect you Credit: Corbis

The research analysed HM Passport Office Data in June 2026.

One of the more common mistakes is passports not having at least three months left on them.

This is required for more European countries like France and Spain, and the study found that as many as 705,904 passports in the UK don’t follow these guidelines.

Some countries require even more than this – Turkey need 150 days and Egypt needs six months – so Brits need to check how long they have left after the expiry date before booking a holiday.

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Turkey passport rule Brits need to know about or risk being BANNED from flight

This recently caught out one family who were forced to miss their ‘dream holiday’ to Egypt because one of their passports had less than six months left on it.

Another rule that holidaymakers are still breaking is the 10-year rule, which no longer allows passports to be more than this.

Pre-Brexit rules allowed passports to carry over 10 months from the previous document, meaning passports could be 10 years and 10 months.

But those extra 10 months are no longer seen as valid, and it is thought that as many as 347,268 passports could be out of date due to this.

Anyone with a burgundy passport, issued before September 2018, are affected by this.

This has affected a number of families already this year, including one who were forced to miss her 50th birthday abroad and was lest £900 out of pocket.

Tim Knighton, travel insurance expert at Compare the Market, said: “Many travellers assume if they have a valid passport they can travel overseas without any issues, but that’s not always the case. 

“Some countries, including many popular European destinations, require several months’ validity extending beyond the length of a trip, so it’s important to check the entry requirements for each destination before travelling.

Brits are being urged to check their passports before travelling Credit: Getty

“With more than 700,000 UK passports now having less than three months’ validity remaining, it’s worth travellers taking a few minutes to check theirs before heading abroad.”

The study also warned of the risk of passports being stolen or lost, with more than 422,000 reported this last year. This works out to more than 1,100 a day.

He added: “While some travel insurance policies will cover lost and stolen passports, there are specific conditions and policies vary so it’s always worth comparing different deals and checking details of your cover to ensure you get the right level of protection for your circumstances.”

If your passport is lost abroad, you will need to apply for an emergency one at the British embassy in that country. Here are some other passport rules you need to be aware of this summer to avoid holiday chaos.

Passport Rules

Everything you need to know about passports



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The Egypt passport rule to be aware of this summer after family banned from flight

IF you’re jetting off to any beautiful Red Sea resorts this summer check your passport before travelling.

Unlike countries in the EU, Egypt requires more time left on your passport and it’s catching Brits out with some missing out on their holidays altogether.

If you’re heading to Egypt this summer – check the expiry date on your visa
Brits must have an ‘expiry date’ of at least six months after the date you arrive on their passport Credit: Alamy

There are two very important requirements to get into Egypt for Brits.

The first is that your passport must have an ‘expiry date’ at least six months after the date you arrive.

The second is that it must have at least one blank page to be stamped.

Most countries only require three months left on a passport after the date of arrival, so it’s not surprising that some Brits are being caught out.

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One woman recently missed out on a £6,500 holiday to Egypt.

Victoria Vigors was headed on a two-week ‘holiday of a lifetime’ with her family but was stopped before boarding.

Her nine-year-old daughter Roxie’s passport was being scanned and is was then they discovered Roxie’s passport did not have the required period of validity remaining for travel to Egypt.

Roxie’s passport technically expired on January 4, 2027, but with Egypt requiring at least six months left on them, it meant it wasn’t valid.

Talking to creatorzine.com, Victoria said: “I wasn’t aware of the rules. For people like me who don’t always travel and it’s the first time with my children, I didn’t know.

“I would have thought when I put her passport details in to check in that would tell me it wasn’t valid.”

One woman missed out on her £6,500 family holiday Credit: Alamy

Victoria added: “That would be a simple system to install so save this agony and heartbreak.”

The family are now trying to get an emergency passport to try and enjoy the last few days of the trip they’ve paid for, as they were unable to get a refund.

Also check visa requirements into the country as they vary depending on the location.

For example if you are staying for less than 15 days at a resort in Sharm El Sheikh, you don’t need a visa.

However, if you’re heading to Hurghada you’ll need a visa which you can apply for online or on arrival.

If you apply online, e-visa applications must be submitted a minimum of seven days.

Another country to be aware of the entry rules is Turkey which needs at least 150 days left on passports from the date of arrival.

If you find your passport is technically out of date shortly before your holidays, then you can look at getting a fast-track renewal.

Before travelling this summer, here are all the new rules you need to be aware of, from eGates and passports to visas and power banks.



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Devastated family forced to miss £6,500 dream holiday to Egypt due to confusing passport rule

A MUM was left devastated after her family were forced to miss a “holiday of a lifetime” because of a common passport mistake.

Victoria Vigors, from Kent, had spent £6,500 on a two-week holiday to Egypt with her whole family.

Victoria Vigors was forced to miss her dream trip she had booked for the whole family because of her daughters passport Credit: Jam Press/@uk_victoria
Her daughter Roxie blamed herself after her passport wasn’t valid at the gate Credit: Jam Press/@uk_victoria

However, the 41-year-old was left horrified after they arrived at London Gatwick, only to be stopped at the gate along with her 15-year-old son Riley and nine-year-old daughter Roxie.

When staff scanned their boarding passes at the gate, they discovered Roxie’s passport did not have the required period of validity remaining for travel to Egypt.

This was because her passport technically expired on January 4, 2027, but with Egypt requiring at least six months left on them, it meant it wasn’t valid.

Victoria told creatorzine.com: “My stomach dropped and I felt like i’d been kicked in the stomach.”

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“The kids crumpled and I burst into tears. I begged the staff but there was nothing they could do.

“We had to be escorted back to get our luggage off the flight – It was so embarrassing.”

She said not only were the kids devastated, but that Roxie thought it was her fault.

She continued: “I wasn’t aware of the rules. For people like me who don’t always travel and it’s the first time with my children, I wasn’t to know.

“I would have thought when I put her passport details in to check in that would tell me it wasn’t valid.

“That would be a simple system to install so save this agony and heartbreak.”

The family weren’t able to get a refund for the holiday either Credit: Jam Press/@uk_victoria
Victoria, along with her daughter Roxie, and son Riley, pictured, hope to make the last few days of the holiday still Credit: Jam Press/@uk_victoria

The family are now trying to get an emergency passport to try and enjoy the last few days of the trip they’ve paid for, as they were unable to get a refund.

She added: “I’d been saving up for two years.

“We were incredibly excited as we’d never had a two-week holiday abroad together or been to a resort like this.

“It was going to be the holiday of a lifetime.”

An EasyJet spokesperson said: “Unfortunately Ms Vigors and her daughter were unable to fly as her daughter’s passport did not meet passport validity rules.

“We remind customers during booking, check-in and by email before they travel to ensure they are aware of the travel documentation requirements for their trip, and it is customers’ responsibility to ensure they have valid documentation for travel.”

It’s not the only country with strict rules, as Turkey requires Brits to have at least 150 days left, which is around five months.

So we’ve explained two other passport rules you need to be aware of this summer.

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How to apply for a last-minute UK passport – and how long it will take to arrive

There’s nothing worse than realising your passport is about to expire when you have a trip booked – but the good news is that you don’t have to instantly cancel your holiday

If you’ve got a holiday booked and have just discovered your passport needs renewing, then you may be wondering what your options are for getting a last-minute passport.

The HM Passport Office advises that a renewal takes about three weeks from the date it receives your documents, with online applications tending to be much faster than paper forms. While it’s an unofficial site, PassportWait is also a good place to check current processing times, as this is based on crowdsourced data. Currently, it shows an average processing time of 25 days.

Here’s a breakdown of the fastest options and how you can apply for them. It’s worth remembering that the rules for adult and child passports are different, and not every option is available for under 16s.

1 day Premium

The one day Premium service is the quickest option for a renewal, but it means you need to book an appointment at your nearest passport office. This service can only be used for renewing an adult passport issued after 31 December 2001.

You simply take your old passport and any other requested documents to the meeting, and your new passport will be ready to collect four hours after your appointment.

But this is an expensive option. It costs £239.50 or £253.50 for a 54-page frequent traveller passport, whereas a standard renewal is priced at £102.

1 week Fast Track

The Passport Office also offer a 1 week Fast Track option which can be used to renew, replace or change an adult or child passport. It can also be used to apply for a first child passport if you need one last-minute.

Again, you’ll be given a list of documents to bring along, and for adult passports these get checked and returned at the appointment. If you’re applying for a child passport, the documents are left with the Passport Office and will be returned to you later.

Your new passport is then delivered to your home one week later by Royal Mail tracked delivery. This service is also more expensive than standard passport renewals due to the short turnaround time. For adults, the fee is £192 for a standard passport or £206 for a 54-page frequent traveller passport.

For a child’s passport, the fee is £156.50 or £170.50 for a 54-page frequent traveller passport. The usual cost for an under 16’s passport is £66.50.

Passport office locations

There are seven passport offices across the UK where you can make an appointment for the 1 day Premium or 1 week Fast Track service. At busy times, it can be difficult to get an appointment, so if you can be flexible about which location you visit this can help you get a slot faster.

  • London HM Passport Office – E16 1DR
  • Peterborough HM Passport Office – PE2 8YY
  • Newport HM Passport Office – NP20 2DW
  • Liverpool HM Passport Office – L3 9BP
  • Durham HM Passport Office – DH1 1SL
  • Glasgow HM Passport Office – G4 0BT
  • Belfast HM Passport Office – BT1 3GN

Have a story you want to share? Email us at webtravel@reachplc.com

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The Turkey passport rule Brits need to know about this summer or you risk being BANNED from your flight

HEADING to Turkey for your summer holiday in the next few weeks? Make sure to double check your passport before flying.

Brits are repeatedly being caught out before they travel by things like passport expiry dates and leaving blank pages for stamps.

The Turquoise Coast is popular for Brits thanks to its beautiful beaches Credit: Alamy
But you don’t want to miss out on your holiday because of the passport rules Credit: Alamy

Thomas Cook has found that travel to Turkey is up 37 per cent year-on-year with Brits heading to places like the sparkling Turquoise Coast.

For those heading on holiday soon, it’s important to have a reminder of the entry rules as they are different to countries in the Schengen Area.

Brits heading to Turkey need at least 150 days left on their passport from the date of arrival.

This is different to the EU rules which requires three months, compared to Turkey’s nearly five months.

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If you don’t have the right amount of time then you may be denied entry by your airline before flying, or at the border on arrival.

Even worse news is that if this happens, travel insurance is unlikely to cover the cost of cancelled accommodation, missed flights or return travel.

Another requirement to enter Turkey is that passports need to have one completely blank page.

This is to allow room for entry and exit stamps or full-page visas.

You may need to use fast-track passport services if you
Collage of travel items including a plane, sunscreen, passport, suitcase, and plane tickets, advertising The Sun's travel Instagram account.

Airlines may check this before passengers even board the plane, as they could face fines if a passenger is later refused entry.

So if you’re a frequent flyer, check how many blank pages you have remaining in your passport before booking a trip.

The UK Foreign Office currently states: “To enter Turkey, your passport must have an ‘expiry date’ at least 150 days after the date you arrive and at least 1 blank page.

“You will be denied entry if you do not have a valid travel document.”

If you need a new passport for your holiday, you may want to look at applying now as typical renewals can take around three weeks.

There is a fast-track service if your passport isn’t valid and you need to travel soon.

For more information on passport rules, visas and items you need to pack in your hand luggage this summer – head here.



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EastEnders star shares passport alert after being refused boarding on Ryanair flight

EastEnders star Tracy-Ann Oberman claims she was refused boarding on a Ryanair flight to Spain, as she was told her passport was not valid under new European rules

Actress Tracy-Ann Oberman has issued a passport warning to fellow travellers after claiming she was turned away from a Ryanair flight. The 59-year-old star, best known for her role as Chrissie Watts in EastEnders, said she had a year remaining on her passport. However, due to new European regulations, she was denied boarding.

Taking to X earlier this month, she wrote: “Just tried boarding a flight to Spain. My passport runs out June 2027. Was refused boarding because apparently it ran out in 2026 according to new European rules. Can anyone explain this to me ?I’m now stuck.” She later added: “I had a whole year [on my passport] but they said it didn’t count.

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“Ryanair people said that they get fined for people travelling with the extra year on their passport and they don’t want to pay the fine is that illegal.”

One person replied: “It doesn’t matter what date is expiring, it’s only valid for 10 years from issue,” as Tracy-Ann replied: “I wasn’t aware of this. It doesn’t flag it up massively when you book the ticket.”

While another wrote: “Clock runs from issue date. Chances are you renewed yours early. The EU doesn’t recognise the ‘bonus’ months.”

Ryanair has been approached for comment.

What are the new European passport rules?

If you renewed your burgundy UK passport early, the most crucial point to bear in mind is that your passport must be less than 10 years old on the day you enter an EU country, meaning any “extra months” added to your expiry date from your previous passport are completely invalid for EU travel.

The burgundy colour and the words ” European Union ” on the cover do not matter; the document remains entirely valid as long as it meets post-Brexit requirements.

However, because the UK Passport Office used to add up to 9 months of unused validity onto early renewals prior to September 2018, your passport’s expiry date can deceive you into thinking it is valid when it is not.

Mandatory EU entry criteria

To travel to the EU and the Schengen Area, your passport must pass two independent tests:

1. The 10-year issue date rule: The passport must have a ‘Date of Issue’ that is less than 10 years ago on the day you arrive in the EU.

2. The 3-month expiry rule: The passport must be valid for at least 3 months after the day you plan to leave the EU, based on its official expiry date.

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‘Check passport number’ alert to anyone going on holiday summer 2026

Brits with holidays booked this year to Europe could risk facing issues entering Europe if they don’t check a number on their passport well in advance

Schools across the UK will close for the six-week summer holiday, and thousands of families will be taking the opportunity to spend time together abroad during the peak travel season. However, a travel insurance specialist has issued an alert urging people to check a specific number on their passports before they jet away to avoid risk of being refused entry to Europe.

Travellers with passports issued before 2018 are being warned that they could face issues entering Europe if they don’t check a specific number, thanks to a ’10-year passport rule’. New analysis from Saga Travel Insurance found that the EU and Schengen ’10-year passport rule’ was the most discussed passport concern among travellers on Reddit, with discussions amassing 35,417 upvotes across the platform.

The Schengen area is a group of 29 European countries where travellers can move between countries without routine passport checks. It includes popular holiday destinations such as France, Spain, Italy, Greece and Portugal.

Michelle Cooper, Director of Saga Travel Insurance, said: “EU and Schengen countries require passports to be less than 10 years old on the day of entry. While all new passports last exactly ten years, passports issued before 2018 remain valid for 10 years and nine months.

“If you have an older passport, make sure you check both the issue date and expiry date before travelling to avoid problems at the border.” Michelle warns that passengers travelling with these 10-year and nine-month passports may face issues travelling in Europe if they’re in the final nine months of their passport.”

More tha

The analysis also found that more than three-quarters (80%) of holidaymakers are unaware that different countries have different passport validity requirements, according to Saga Travel Insurance’s survey. Meanwhile, half (50%) believe that every country requires a passport to have six months remaining before travel.

Michelle said: “It’s important to check the specific rules of the country you’re travelling to so that you know how long you need to keep your passport. Some destinations require three months remaining on your passport, while others require six months.

“If you travel to a country without enough time left on your passport, there is a possibility you’ll be denied entry into the country. This could be by your airline, before flying, or by border security, once you reach your destination. If you’re denied boarding or refused entry because your passport doesn’t meet those rules, travel insurance is unlikely to cover costs such as cancelled accommodation, missed flights or return travel expenses.

“This is because the responsibility typically sits with the traveller to ensure their passport meets the entry requirements of the country they’re visiting. That’s why checking your passport carefully before travelling is one of the most important things you can do before a holiday.”

Frequent flyers could be turned away for not having enough blank passport pages

Some countries require travellers to have a minimum number of blank pages remaining in their passports for stamps and visas. Michelle says: “People can sometimes focus entirely on expiry dates and forget to check how many blank pages they have left, but some destinations can refuse entry if there isn’t enough room for official stamps or visa documentation.

“If you’re a frequent traveller, you should regularly check how many blank pages you have remaining in your passport before booking a trip. You might also benefit from purchasing a passport with additional blank pages.

“As travel systems evolve, including the gradual rollout of digital border systems such as the EU’s Entry/Exit System (EES), physical passport stamping may become less common. But for now, requirements can still vary depending on destination and border process.”

What should you do if you lose your passport?

One in 20 (5%) Brits have needed an emergency replacement passport before travelling, according to Saga Travel Insurance’s survey. And, one in 25 (4%) have cancelled a holiday because they couldn’t find their passport before departure.

Michelle says: “If you lose your passport before travelling, you can apply for a one-week fast-track application. This is an in-person application that requires an appointment, so it’s important to factor in booking availability – as well as the additional cost. It’s £76 more than a standard passport but means you should still be able to go on holiday.

“If you lose your passport while abroad, you should report this to the HM Passport Office as soon as possible. You will also need to apply for an emergency travel document online so that you can travel home. You’ll typically need a valid digital passport photo, your phone number, an email address, and a debit or credit card to make the £125 payment.

“If the loss of your passport means that you need to delay or rearrange your journey home, travel insurance may be able to help with some of the associated costs depending on your policy. Check your insurance documents and contact your insurer as soon as possible to understand your next steps.”

Brits warned over new ETIAS travel checks for Europe

From late 2026, British travellers visiting most European countries will need to apply for a new European Travel Information and Authorisation System (ETIAS) before travelling. The new system is similar to the UK’s Electronic Travel Authorisation (ETA) scheme and will apply to visa-exempt travellers visiting 30 European countries for short stays of up to 90 days within a 180-day period.

Michelle says: “Travellers may not realise that visiting Europe will soon involve an additional pre-travel authorisation step. From late 2026, British holidaymakers will need to apply for ETIAS approval before travelling to many popular European destinations. The authorisation will be linked directly to your passport, meaning travellers could be denied boarding if their ETIAS details don’t match their travel document or if the authorisation has expired.

“Most ETIAS applications are expected to be processed within minutes, but it could take longer if additional checks are required. Holidaymakers should apply well in advance of departure to avoid last-minute disruptions.”

She added: “Similar systems already exist elsewhere. For example, UK travellers visiting the United States must apply for an Electronic System for Travel Authorisation (ESTA) before departure. These systems are becoming more common globally, so it’s important to check requirements for each destination well ahead of travel.

“As with passport validity rules, people are responsible for making sure they have the correct travel authorisation before they leave the country. If someone is unable to travel because they failed to obtain valid ETIAS or ESTA approval, travel insurance is unlikely to cover costs associated with denied boarding or cancelled trips.”

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British student left stranded in Europe for more than a MONTH due to confusing new passport rules

HM Passport Office logo seen on the genuine letter and blurred UK passport on the background. Concept. Stafford, United Kingdom, April 15, 2022.

A 15-YEAR-OLD girl was stranded in Rome and missed six weeks of school because of confusing new passport rules.

The new dual nationality rules meant that she was unable to return home for over a month.

Passport rules for those with dual citizenship changed in February 2026 Credit: Alamy

The British girl had been visiting her grandmother in Italy in April of this year.

When it was time to return home, she was turned away at the airport because she didn’t have a valid British passport.

The new passport rules that came into play in February mean that British nationals have to carry a valid British passport to return to the UK – they can no longer use their foreign passport.

An alternative is to have a “certificate of entitlement” costing £589.

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Rowan Somerville, the father of the 15-year-old stranded in Rome, sought help from the Home Office and the Foreign Office.

But he told The Guardian: “The embassy, the Home Office and the Foreign Office bounced us from one to another.

“They are playing with people’s lives, a child’s education. It is loathsome.”

Rowan Somerville said that the Home Office couldn’t give his daughter a temporary passport because she didn’t have a British passport in the first place.

The girl’s school and local MP Joe Powell contacted the Home Office and the FCDO who eventually issued an emergency travel document.

Joe Powell said that “changes to Home Office rules resulted in her being stuck in Rome and missing six weeks of school.”

Rowan Somerville (left) contacted the Home Office and FCDO to get his daughter home Credit: Richard Young
Since February, those with dual citizenship must use a valid UK passport to enter the country Credit: Getty

Joe Powell added: “Thankfully, we were able to help and she’s now at home and back in school, but unfortunately this was not an isolated case.”

A Home Office spokesperson told Sun Travel: “This individual was granted an Emergency Travel Document in May, enabling them to return to the UK.

“We also remained in contact regarding a passport application, and once the required information was received and checks were concluded, a passport was issued within eight days.

“Since 25 February 2026, all dual British citizens have needed to present either a valid British passport or Certificate of Entitlement when travelling to the UK.

“Without one, carriers cannot verify British citizenship, which may lead to delays or refused boarding.” were concluded, a passport was issued within eight days.”

There are thought to be as many as 1.2million people who can no longer use their foreign passport to enter the country.

Despite the rules being outlined on the Gov.uk website, they are continuing to catch people out.

In another case, a woman who has lived in the UK for 28 years, but had been staying in Copenhagen attempted to return to the UK with her six-week- old and 23-month-old for a friend’s wedding.

But the family was refused boarding because her two children only had Danish passports which meant they didn’t have valid travel documents for returning to the UK.



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Woman banned from Ryanair flight and left £700 out of pocket because of ‘petty’ passport reason

Ryanair low cost airline in Eindhoven, Netherlands

A BRIT has been left devastated after she was refused boarding her flight to Spain due to a simple mistake.

Rachael Norton-Voysey, 33, was stopped before boarding her Ryanair flight from Birmingham to Lanzarote.

A British passport with a ripped section near the top binding, highlighted by a yellow circle.
A woman has warned about travelling with a damaged passport Credit: Kennedy News
Collage of travel items including a plane, sunscreen, passport, suitcase, and plane tickets, advertising The Sun's travel Instagram account.

The Brummie-based woman had a 1.5cm rip in her passport, though she claimed it did not impact any of the details in her passport or her photo page.

Rachael said: “We got to the gate and handed in my passport at that point to get onto the plane and he said it was ripped and they wouldn’t let us through.

“It was horrible – that feeling where your stomach just drops knowing we wouldn’t be going on holiday at that point.

“There’s no arguing with them once they do that.”

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Rachael and her friend were due to spend five days in Lanzarote, having spent £700 on the holiday but instead they both ended up heading home.

The duo were made to wait though, until the entire plane had boarded before they were escorted out of the airport.

Rachael added how she had travelled several times on the passport without an issue before.

She added: “I understand where they’re coming from but it is really petty in my opinion.”

She noted that when they went back through the airport, even the immigration officer mentioned it was harsh.

The UK Government’s website states: “If your passport is damaged you must replace it. You may not be able to travel with it.

Ryanair low cost airline in Eindhoven, Netherlands
Ryanair said they were following the official guidelines regarding damaged passports Credit: Getty

“HM Passport Office will consider your passport damaged if: there are stains on the pages (for example, ink or water damage); you cannot read any of your details; any of the pages are ripped, cut or missing; there are holes, cuts or rips in the cover or the cover is coming away.”

“You may not be able to travel with it.”

Rachael is now hoping that her experience will warn other Brits to check their passports before travelling, and also calling out Ryanair to be clearer on the rules around damaged passports.

A spokesperson for Ryanair said: “This passenger was correctly refused travel from Birmingham to Lanzarote as her passport was damaged and therefore not valid for travel.”



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Mum and toddler stranded in Spain after ‘quietly introduced’ passport rule stops them flying home to UK

A mother has been left stranded with her two-year-old daughter after a new passport rule that was ‘quietly introduced’ prevented them from flying back to the UK

A new passport rule left a mum and her two-year-old daughter stranded abroad with no way of getting home.

Tegan van der Merwe, 25, and her toddler were refused permission to fly back to the UK, despite living in Britain for more than two decades. Now they’re trapped in Mallorca and fear they could be there for weeks.

She said: “It’s a terrifying situation to be in with a young child – we’re not safe here. We had to find the cheapest place to stay next to a strip of drunk people because we are completely stranded.”

The mum, from Manchester, had travelled to Palma de Mallorca for a five-day holiday with her daughter. But she said they were stopped at immigration because they both travel on Dutch passports, despite her holding settled status and her daughter automatically qualifying for British citizenship after being born in the UK.

She said they were later told the problem stemmed from a rule introduced in February requiring British dual citizens to prove their right to live in the UK before travelling. Under the changes, travellers can no longer rely on a foreign passport alone and must instead carry a valid British passport or a Certificate of Entitlement.

Left with no way home, Tegan and her daughter were advised to visit the British Consulate in Palma. They have since been forced to leave their hotel and move into a cheaper self-catering apartment close to a busy strip near Magaluf left with no way home.

Tegan travelled to the consulate on Monday, catching buses before walking for more than an hour in the heat with her daughter. But she claimed she was met with a hostile response when she arrived.

She told the Daily Mail: “The consulate wouldn’t even open the door. I was told to speak to someone over the phone and put a Spanish address to get documents to apply for a British passport sent to me.

“We were also told we had to get photocopies of everything – which meant walking even further and getting buses to try and find a post office or library which had a printer.”

Tegan said she then paid 60 euros to send off the forms and feared she could now be stranded in Spain for up to six weeks while waiting for the passports to be processed. She now has little money left after spending much of it on the holiday, and is unable to earn an income while stuck overseas.

She said: “She has her ups and downs throughout the day, we’re just trying to make it as normal as we can for her. I’m just worrying about where the money is coming from, stressing about everything, and worrying that ultimately we could end up on the street if we don’t get help.”

The ordeal has also left Tegan facing problems back in the UK. She said she has been forced to hand in notice on the home she rents in Manchester because she cannot work while stranded abroad, and now expects to move in with her mother once they are eventually able to return.

The experience has left Tegan wanting to “renounce” both her and her daughter’s British citizenship after feeling completely “abandoned by the Government”.

She added: “I don’t want to live in the country anymore, the way we have been treated. It’s like we are criminals – why can a two-year-old not re-enter the country and at least be held and questioned there? It’s terrible.”

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Airlines are leaving hundreds of passengers behind in passport chaos

THERE’S been a new plea to suspend the new passport checks this summer amid fears of even more chaos this summer.

So far, some airlines have had to leave passengers behind and there are already queues of up to six hours at border control.

A woman's hand points to the "EES Entry/Exit System" screen, which features the European Union flag.
Airlines and airports have asked for EES checks to be suspended for the summer Credit: Alamy
Collage of travel items including a plane, sunscreen, passport, suitcase, and plane tickets, advertising The Sun's travel Instagram account.

The situation is only predicted to get worse with summer holidays on the horizon when millions of Brits including lots of families will be heading abroad.

Passenger numbers are predicted to increase by an extra 40million across Europe in July and August.

As a result, a number of airlines and airports have submitted a letter the president of the European Commission asking to suspend EES checks.

A number of industry groups have said they’ve reached a “critical point”.

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They continued: “Passengers have already been forced to queue for extended periods outside terminal buildings and on exposed aprons because border control facilities cannot process arrivals quickly enough.

“Airlines face half-empty planes at gate closing time, while passengers are stuck in border control queues.”

The groups have asked the authority to allow airports to “completely suspend” the EES when “passenger volumes exceed the operational capacity of border control facilities”.

They’ve said that “immediate intervention” is needed before the situation “deteriorates further during the peak summer travel season”.

There has also been a call for “flexibility’ in September as well.

The Entry Exit System (EES) involves people from third-party countries such as the UK having their biometrics taken to enter the Schengen Area.

Crowds of passengers queuing at Faro Airport security in Portugal.
There are already queues of up to six hours for Brits Credit: Alamy

The progressive rollout began in October 2025 and has caused a number of problems.

Last month, 150 Ryanair passengers missed their flight from Toulouse to the UK due to queues at border control.

The situation was described as “pure chaos” in queues of up to 500 people.

In another case, passengers returning home from Athens were left stranded when a Ryanair flight left without them.

Up to 50 passengers who were still in the airport queuing through passport control missed their flight to London Luton.

Back in March and outside of the peak travel period, Travel Reporter Alice Penwill queued for three hours to get out of Lanzarote Airport.



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Trump unveils new-look passport design with his name, image

President Donald Trump released an image of the new, limited-edition design for U.S. passports to mark the 250th anniversary of the United States in a post on social media, which includes an image of him posing behind the Resolute Desk. Photo by Donald Trump/Truth Social

June 27 (UPI) — President Donald Trump released the new design for the cover of U.S. passports, which features an image of him on one side and the signing of the Declaration of Independence on the other side.

The updated design follows a State Department announcement in April that a “limited-edition” passport with Trump’s image on it would be available this summer to commemorate the 250th anniversary of the United States of America.

The “specially designed” passport is expected to be available only at the Washington Passport Agency in Washington, D.C., with no extra cost, although design options online or in other locations will retain the current design, the department said at the time.

Trump shared the image in a post on Truth Social on Friday, as did the official White House account on X, with that account referring to it as the “Patriot Passport.”

“The U.S.A.’s New passport, which says, “Welcome, but be good!” Trump said in the post, which included an image of the front and back of the new design.

The limited-edition passport will be available at the D.C. passport office starting on July 6, and people who would like to get one must schedule an in-person appointment at the agency, the State Department said on Friday.

The department also has scheduled two special passport acceptance events specifically for the limited edition version, the first on Aug. 22 and the second on Sept. 26, both of which will be held at the Washington Passport Agency.

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The two ways your passport could stop you boarding your flight and it affects millions of Brits

THERE’S enough going on this summer with EES checks and extreme heat – and your passport could cause problems as well.

Affecting millions, we’ve explained the two things you need to check before your next holiday.

Don’t get caught out by these two passport rules this summer Credit: Getty
Collage of travel items including a plane, sunscreen, passport, suitcase, and plane tickets, advertising The Sun's travel Instagram account.

Expiry Dates

You might think that expiry dates have been spoken about enough – but it is still catching people out.

Old rules let passports have more than 10 years on them, but these rules have since been scrapped.

To find the true expiry date, you need to check the start date rather than the expiry listed in the passport.

If your passport was issued in April 2016, but has an expiry of December 2026, your passport is out of date as it’s over 10 years old. The REAL expiry date is actually April 2026.

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These rules especially affect those still with burgundy passports with the last of these expiring in 2030.

Figures have shown that up to 100,000 holidaymakers a year face being turned away at airports if their passport is more than 10 years old.

Make sure to check the rules of the country you’re travelling to as well.

Some places like Dubai and Thailand require at least six months left on your passport to enter..

Double check the expiry date on your passport – especially those with burgundy ones

Dual National Passport Holders

The change in new rules for dual national passport holders is thought to affect as many as 1.2million people.

Since February 25, those with dual nationality can no longer use their foreign passport to enter the UK.

Travellers must enter with a valid UK passport or a certificate of entitlement, which costs £589.

This affects anyone trying to enter the country by plane, ferry or train, and anyone without these is likely to be refused boarding.

There have been multiple cases where people have been caught out by the change in rule.

One British woman was stopped from boarding a flight from Copenhagen to Manchester with her two children because she didn’t have the right documents.

Colette and her two children were unable to fly from the UK to Copenhagen

Colette Bjorn-Alderson has lived in the UK for 28 years, but was trying to return to the UK with her two young children – both of which only had Danish passports.

She told The Times that she felt “unwelcome in my own country” after being turned away from the flight.

She added that her only two options were getting a new UK passport from Denmark – which can take three months – or the certificates, which can take up to eight weeks.



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More Brits are being banned from their flights home due to confusing new passport rules

NEW passport rules that came into force earlier this year are STILL catching people out, with one mum recently left stranded abroad.

Brits who are dual national passport holders – thought to be as many as 1.2million – can no longer use their foreign passport to enter the country.

A hand holds a British passport against a bright blue sky, beach, and ocean background.
The new travel rules came into force in February of this year Credit: Alamy
Collage of travel items including a plane, sunscreen, passport, suitcase, and plane tickets, advertising The Sun's travel Instagram account.

Since February 25, the change in rules meant that anyone with dual nationality has to use a valid British passport when arriving into the UK.

Anyone without this must instead have a certificate of entitlement, which costs £589.

Passengers trying to enter the country by plane, ferry or train without either of these risks being banned from travelling.

One British woman was recently caught out when she was trying to travel from Copenhagen to Manchester with her two children, only to be stopped from boarding her flight.

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Colette Bjorn-Alderson, who has lived in the UK for 28 years, had been in the Danish country since April, but was returning to the UK with her six-week old and 23-month old for a friend’s wedding.

However, her two children only had Danish passports which meant they didn’t have valid travel documents for returning to the UK.

She told The Times that she felt “unwelcome in my own country” after being turned away from the flight.

Colette sent photocopies of her documents to the Home Office – but ultimately the decision was made that the family could not fly.

Not only has she been left £1,000 out of pocket, she said the only way to get UK passports for them while in Denmark can take up to three months, while the certificates take eight weeks.

She added: “It was a nightmare. I’ve cried a lot.”

British passport in a blue bag pocket.
Dual nationality passport holders must have a valid UK passport or certificate Credit: Alamy

Others have been caught out too. In June a dad-of-two, Kyle Harris, was refused boarding onto his booked flight from Kefalonia in Greece to the UK.

He only had an American passport with him at the time.

Another holidaymaker with dual nationality was refused to board a plane home after a trip to Amsterdam after having the incorrect documents.

The new rules are in line with the electronic travel authorisation (ETA), which also launched on the same day.

Any non-British national must now pay for the £16 ETA to enter the country.

Lasting up to six months, it is a requirement for people who are from destinations such as Europe, the US and Australia.

Anyone who is a dual national cannot apply for an ETA under the new rules.



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Judge revokes Spanish prime minister’s wife’s passport ahead of corruption trial

Spanish first lady Begona Gomez, left, and her husband, Spanish Prime Minister Pedro Sanchez pictured earlier this month visiting Pope Leo XIV during his week-long trip to Spain. Photo by Alejandro Garcia/EPA

June 20 (UPI) — Begona Gomez, the wife of Spanish Prime Minister Pedro Sanchez, had her passport revoked on Saturday because a judge said she is a flight risk ahead of her trial on corruption charges.

Gomez is alleged to have exploited her position in Spain’s government to obtain a position at the Complutense University of Madrid and used public money for her own private interests, Politico, El Pais and The New York Times reported.

In barring Gomez from leaving the country, Judge Juan Carlos Peinado also is requiring her to appear in court every 15 days until her trial, a date for which has not been set.

The first lady has been under investigation since 2024, and is one of several of Sanchez’s allies and relatives that have been accused of corruption, as well — including his predecessor Jose Luis Rodriguez Zapatero.

In addition to Gomez, Peinado ruled to allow her assistant, Cristina Alvarez, and a businessman who allegedly benefited Gomez’s actions, Juan Carlos Barrabes Consul, to also stand trial.

Allies of both Gomez and Sanchez calling the ruling unprecedented, as well as “delusional, obsessive and shameful.”

“She is innocent,” the Spanish Socialist Workers’ Party, which Gomez runs and her husband is member of, said in a statement on X.

“She has been judicially and politically persecuted for two years,” PSOE said in the statement. “What happened today is just another step, a democratic scandal that doesn’t hold up. They won’t stop.”

The investigations into Gomez over the last two years are based on complaints alleging that she aimed to benefit from public contracts for companies she has ties to.

“Behaviors such as these emanating from presidential palaces seem more characteristic of absolutist regimes, thankfully long forgotten in our country,” Peinado said in Saturday’s ruling.

President Donald Trump presents a Medal of Honor to Tom Ripley on behalf of his father, John W. Ripley, during a Medal of Honor award ceremony in the East Room of the White House on Thursday. Photo by Aaron Schwartz/UPI | License Photo

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Official ‘three-week’ UK passport rule reminder for Brits heading abroad this summer

His Majesty’s Passport Office issued an update

Millions of Brits planning a summer break are being told to observe a vital passport “3-week rule” following a new alert from His Majesty’s Passport Office.

The government body says that holidaymakers should allow a minimum of three weeks for their passport application to be handled and has cautioned that certain cases may take longer if further checks are needed. The reminder arrives as families gear up to travel abroad during the busy holiday period, when demand for passport renewals typically surges.

In a message to travellers, His Majesty’s Passport Office said: “Sun, sea & stress-free travel. Apply early – UK passports usually arrive within 3 weeks (longer if checks needed).”

Official guidance confirms that standard passport applications lodged in the UK are normally processed within three weeks from when the Passport Office receives the necessary documents. Nevertheless, officials emphasise that not every application can be completed within that window.

Government guidance states: “You’ll usually get your passport within 3 weeks. It may take longer than 3 weeks if we need more information, or we need to interview you. We’ll tell you this within 3 weeks.”

The Passport Office is also cautioning Brits against booking holidays before their new passport has been delivered. Its guidance states: “Do not book travel until you have a valid passport – your new passport will not have the same number as your old one.”

The guidance is especially important for travellers whose passport is set to run out before a planned journey.

Following Britain’s exit from the European Union, numerous European countries now insist that British passports must have been issued in the last 10 years and retain at least three months’ validity on the date of leaving the nation you’re visiting.

Travel industry specialists regularly caution that holidaymakers risk being refused boarding if their passport fails to satisfy their destination’s entry criteria.

Britons requiring a passport with greater urgency might be eligible to utilise the Passport Office’s premium services, such as the Online Premium and One Week Fast Track alternatives, though these come at a higher cost than the conventional application route.

Passport applications can be lodged online or via a paper form obtainable from Post Office branches, although paper submissions incur an extra charge.

Those who have already submitted their application can monitor its progress using the Government’s online passport tracking service.

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Passport processing times.

The standard UK passport application service generally takes up to three weeks for completion. For individuals needing a passport more swiftly, the One Week Fast Track service aims to deliver a passport within seven days.

Travellers who need a passport straight away can opt for the Online Premium service, which provides a same-day appointment and passport collection. The Passport Office confirms that processing times only commence once all required documents have been received, which means any hold-ups in providing paperwork can prolong the total time needed to obtain a new passport. Further information is available here.

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Latest UK passport waiting times ahead of summer holidays

If you’re planning to go on holiday this summer, you may need a new passport

With the summer holidays now in full swing, many travellers need a new passport. Anyone intending to go abroad will need the document, and there are specific criteria it must meet.

For instance, following Brexit, anyone travelling to the EU using a UK passport must ensure their passport’s “date of issue” falls within 10 years from their arrival date. The “expiry date” must also extend at least three months beyond the intended departure from the Schengen area, which encompasses 29 countries, including Spain, Greece, France, and Italy.

According to His Majesty’s (HM) Passport Office, when you submit an application for a new or replacement document, “you’ll usually get your passport within three weeks”. In an effort to inform travellers precisely when they can anticipate receiving theirs, independent website “UK Passport Waiting Time” is monitoring how long people are presently waiting for a new or replacement passport to be delivered.

The team, which operates independently from HM Passport Office, collects data from members of the public, including the dates they submitted applications for and received their new documents recently. Based on the most recent figures, people are waiting 19 days on average for a first adult passport, and 14 days for a replacement or renewed passport.

According to the website, the average processing time for a first child passport stands at 16 days, while a replacement takes 15 days. One traveller, using the Corby passport office to apply for a replacement passport, shared on the site that they submitted their application on May 19.

They said: “My passport was initially water damaged (to the point where the signature and previous immigration information had smudged) so required a replacement. No issues with digital photo submission from myself, just making sure to have a lot of light and a white background, and setting a timer to take the headshot (as I had no one else available) seemed to be sufficient.”

They subsequently received their new passport 23 days later, on June 11. A second applicant revealed they had applied for a first adult passport through the Hemel Hempstead passport office.

They submitted their application on May 1 and received their travel document on June 6, 36 days later. Naturally, timescales can differ between applicants, and HM Passport Office notes that: “It may take longer than three weeks if we need more information, or we need to interview you.

“We’ll tell you this within three weeks. There are different turnaround times if you’re applying from another country.”

Should you require a replacement passport as a matter of urgency, the one-day Premium Service is available to you. Bear in mind, however, that this comes at an additional cost, with an adult passport setting you back £239.50.

There’s also a one week Fast Track service available for renewing or replacing an adult or child passport – or for applying for a first child passport. The price is £192 for an adult passport, or £156.50 for a child’s.

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‘I got turned away at airport and paid nearly £1K due to passport mistake’

Ahead of a two-week holiday to the Canary Islands, one Brit arrived at the airport only to be told that his passport was invalid due to a travel rule – even though it was in date

A Brit was caught out by a common passport mistake and turned away at the airport, leaving their holiday plans in tatters.

Terry Winter, 56, from Oxford, had booked a two-week holiday to Tenerife with his wife, Molly Winter, 62, months in advance and was eager to ensure everything was set in place as it was his first time going abroad since 2018. Their passports were in date, they had a pre-booked airport hotel the night before their early morning flight, and had even found somewhere to go for dinner – everything seemed to be in order. Or so they thought.

On the morning of Friday, 12 June, they arrived at Birmingham Airport and went to check in their bags with easyJet, having already secured their boarding passes online. Yet, when Terry scanned his passport, an error message popped up.

“I put my suitcase on the check-in to get my tag, and that’s when the warning sign came up through easyJet”, Terry exclusively told the Mirror. He waited for assistance from a member of staff and was informed, ‘Your passport is not valid.’

While Terry’s passport had not expired, it had been issued more than 10 years earlier, meaning it did not meet EU entry requirements. “I didn’t know about this rule. I was shocked.”

Under post-Brexit travel regulations, all UK passports must have been issued less than 10 years prior to the date of arrival when visiting most European countries. Terry added: “There was nothing in my knowledge about this rule.

“There were two other people at the airport, and this was happening exactly at the same time. So this isn’t just a one-off thing.”

Just last week, a mum of three was left unable to board her easyJet flight to Greece with her family, due to the same passport mistake. She also only found out at the airport that her passport was not valid and had to fork out almost £700 in additional fees, while claiming that another holidaymaker was also turned away for the same reason.

Terry said he was surprised he hadn’t been warned about the passport rule before getting to the airport, having booked the holiday in January this year and entered his passport details on the easyJet website.

“They accepted the booking, didn’t tell me there wasn’t anything wrong at the time, and then three weeks before the flight, I had to put all my passport details in again to check in. It didn’t flag anything again, and my boarding passes were downloaded,” Terry remarked.

Terry said he asked an easyJet staff member at the airport, “How often does this happen?”, to which they reportedly replied: “It happens daily with a lot of people.” Terry added: “He said it will be happening all throughout the country.”

Having been left “frazzled” at the airport, Terry had no option but to urgently book an appointment through His Majesty’s Passport Office to obtain a new passport using the one-day premium service. His wife, whose passport was valid, chose to stay in the UK with him for extra support.

While there were no suitable appointments available in London, due to it being the weekend, Terry managed to secure a 9.10am slot for Monday (15 June) in Peterborough.

He and his wife travelled up to Peterborough from Oxford the night before, booked a hotel, and on Monday morning went to the passport appointment. Thankfully, after a few hours, Terry was issued a new passport, and he swiftly rebooked flights to Tenerife, departing on Tuesday, 16 June.

While he commented, “I’m just laughing the whole thing off”, Terry said he has lost out on “almost £1,000” in additional costs for his first trip abroad in eight years. He explained that this included around £40 in extra fuel, £50 for the Peterborough hotel, just under £100 for another night at the airport hotel, around £400 for two people flying to Tenerife one-way, and £239.50 for his new passport.

He added that he’s lost around “£400 on the flights” he wasn’t able to board originally, and said: “It’s getting close to nearly £1,000, I’ve been inconvenienced by.”

Terry also claimed that the day after his initial flight, on Saturday 13 June, he was sent a generic email reminder from easyJet that warned passengers: “Please check your travel documents before you fly.” In response, he said, “Well, that’s pointless. The day after, you’ve already lost your flight.”

A spokesperson for easyJet told the Mirror: “Unfortunately, Mr Winter was unable to fly as his passport did not meet passport validity rules. We remind customers during booking, check-in and by email before they travel to ensure they are aware of the travel documentation requirements for their trip, and it is customers’ responsibility to ensure they have valid documentation for travel.”

EasyJet has a dedicated page on its website that warns passengers about passport rules and requirements, including for travel to the EU. As part of these warnings, it explains: “Please check your passport’s expiry and issue date before you travel. If you’re a UK passport holder travelling to the EU (except Ireland), or Iceland, Liechtenstein, Norway, Andorra, Monaco, San Marino, the Vatican City or Switzerland, your passport will need to meet the following criteria:

  • It must be valid for at least three months after the day you plan to depart from the EU or above countries*
  • It must be no more than 10 years’ old on the date of travel to the EU or above countries.

“Visit the UK government’s advice page for more information.

“Citizens of the European Union, European Economic Area and Switzerland may travel within Europe using a valid EU/EEA/Swiss National Identity Card or Passport Card.”

To renew or replace your passport, online or at the HM Passport Office, visit the government website.

Do you have a travel story to share? Email webtravel@reachplc.com

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Mum blocked from easyJet flight and left £700 out of pocket after passport mistake

What should have been the start of an exciting family holiday to Greece turned into a nightmare, after a mother of three was unable to board the plane due to a passport mistake

A mum was banned from boarding an easyJet flight with her family and was left £700 out of pocket after being caught out by a crucial passport rule.

Bolaji Omisade, 35, was filled with excitement as she headed to London Gatwick Airport with her husband and three sons ahead of their family holiday to Greece. But on arrival at the airport, she was told by easyJet staff that she wouldn’t be allowed to board the plane.

Confused by the situation, the social worker and content creator from Rainham in Essex was told at check-in that while her passport had not expired, it had been issued more than 10 years earlier, meaning it did not meet EU entry requirements. “Until that moment, I had absolutely no idea this rule existed,” Bolaji told creatorzine.com.

All UK passports must have been issued less than 10 years before the date of entry when travelling to most European countries under post-Brexit travel rules. Bolaji checked that her passport hadn’t expired before heading to the airport, but wasn’t aware of the crucial rule regarding the issue date.

It was a devastating moment for Bolaji as the reality of not being able to go on holiday with her husband and their three sons hit home. “I had to hold back my emotions because my children were watching everything unfold,” she said. “As a parent, that was one of the hardest parts. They were so disappointed.”

With no refund option and their planned departure time approaching, the family decided that Bolaji would return home with their youngest son, while her husband and two older boys would board the easyJet flight to Greece. Amid the holiday nightmare, Bolaji said she saw another holidaymaker being turned away at the airport for the same reason. “That was the moment I realised this wasn’t an isolated incident,” she said.

In an attempt to salvage the holiday, Bolaji swiftly booked an appointment to secure a new passport by using the one-day premium service through His Majesty’s Passport Office. While there were no suitable appointments available in London due to the bank holiday weekend, the mum managed to secure a 9.30am slot in Newport, Wales, and travelled up the night before.

After waiting several hours, Bolaji was finally issued a fresh passport, and she booked new flights. Bolaji and her youngest son joined the rest of the family in Greece on Thursday, but it meant they had only two days left of the holiday before flying home on Saturday.

While it was a stressful time for the family, it also resulted in an expensive mistake. With the cost of the emergency passport, hotel stay in Wales, travel expenses, and extra flights, the family ended up spending an additional £700 on top of their already prebooked getaway.

Since the ordeal, Bolaji has shared her experience on social media, warning other travellers and urging booking platforms to clarify the rule. “I believe airlines and booking platforms could do much more to highlight this rule,” she said. “If sharing my story helps even one family avoid being turned away at the airport, then something positive will have come from what was a very upsetting experience.”

To renew or replace your passport, online or at the HM Passport Office, visit the government website.

EasyJet has a dedicated page on its website to warn passengers of passport rules and requirements, including for the EU. As part of these warnings it explains: “Please check your passport’s expiry and issue date before you travel. If you’re a UK passport holder travelling to the EU (except Ireland), or Iceland, Liechtenstein, Norway, Andorra, Monaco, San Marino, the Vatican City or Switzerland, your passport will need to meet the following criteria:

  • It must be valid for at least three months after the day you plan to depart from the EU or above countries*
  • It must be no more than 10 years’ old on the date of travel to the EU or above countries.

“Visit the UK government’s advice page for more information.

“Citizens of the European Union, European Economic Area and Switzerland may travel within Europe using a valid EU/EEA/Swiss National Identity Card or Passport Card.”

Do you have a travel story to share? Email webtravel@reachplc.com

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