luggage

Brits going on holiday this autumn have been urged to check their luggage for an item that can no longer be used on planes – and it could mess up your travel plans

If you’re going on holiday this year, you need to make sure you follow a new travel rule that bans the use of one common item on planes. With summer behind us and the kids back at school, many Brits will be looking to book a holiday in the hopes that prices for flights and hotels have dropped.

Before leaving for your trip, it’s important to make sure you understand all the rules in place for everything from your flight to airport security, as you don’t want to get caught out with something that can ruin your holiday. One woman recently said her travel plans were almost scuppered by one little-known rule she didn’t know, as it only came into effect recently.

In a video on TikTok, a woman uploaded a video that captured the moment passengers on her Jet2 flight were told they could not use power banks while on the flight, due to a new rule.

Passengers were told: “As of the first of August, it is now illegal to use power banks on European aircraft, so if you’ve got a power bank with you, it should remain switched off, as these are forbidden for use on flights.”

The woman could be seen shaking her head and exchanging a confused look with her daughter, as she seemingly had no idea that the rule was in place. This was made even clearer with her video’s caption, where she admitted she had been hoping to use her power bank to charge her phone during the flight.

She wrote: “My phone’s about to die.”

It is not illegal to bring power banks on planes, but current aviation rules ban using them to charge devices or recharging the banks themselves during flights. This is because they carry a fire risk if the battery inside overheats, which can be dangerous to passengers on board – so it’s best to charge your device before you get on the plane.

Power banks must never be stored in your hold luggage, and should instead go in your hand luggage. This helps to reduce the risk of fire, as it can be quickly dealt with if something does go wrong and the battery does overheat.

Several commenters on the woman’s video said they agreed with the new rules for safety reasons, as they said they had heard horror stories of power banks catching fire on flights in the past.

One person said: “I can understand as they get really hot. Should really ensure this is known to people as it’s really important.”

Another added: “I brought a new power bank on a plane last year, and when I got off the plane, it had split the casing and was very hot.”

A third wrote: “About time!”

New rules, which came into force in March this year, aim to reduce the likelihood and impact of incidents involving power banks. The UK Civil Aviation Authority (CAA) is asking travellers to familiarise themselves with these rules, which are:

• Power banks must be carried in hand luggage only
• Each power bank must be individually protected when not in use, using a pouch, its original packaging or a separate bag to prevent short circuiting
• You can take a maximum of two power banks per person
• Power banks must not be recharged on board, including from an in-seat power outlet
• Power banks up to 100Wh are permitted, while those between 100Wh and up to 160Wh need approval from the airline

Whether you can use your power bank to charge your phone on an aircraft actually depends on the airline. While you cannot charge the power bank itself on any flight, some airlines may allow it to be used as a portable charger.

Ryanair allows them to be used, except during taxi, take-off, and landing, while easyJet, Jet2, Emirates, and Virgin Atlantic do not allow power banks to be used on board at all.

ONE in five holidaymakers have crammed at least a week’s worth of luggage into a carry-on bag this summer to avoid expensive fees.

A poll of 2,000 adults who travel found an ambitious 11 per cent reckon they could squeeze 10 days or more of holiday essentials into hand luggage alone.

While five per cent would even attempt to fit everything they need for a two-week holiday into a single cabin bag.

It also emerged 58 per cent admitted they’ll go to great lengths to avoid splashing out on expensive checked luggage fees.

Half will roll clothes as tightly as possible to save space, and 44 per cent will carefully plan outfits so they can wear the same clothes more than once.

While 34 per cent will wear their bulkiest clothes while travelling and one in five will ditch physical books in favour of a tablet to save precious bag space.

TRAVEL TROUBLE

UK travel company suspends ALL holidays with Brits ‘stranded abroad’

STAR LEGACY

Ex-Wimbledon champion left six-figure sum to famous husband after death aged 93

And a savvy 13 per cent have used a duty-free carrier bag to sneak extra belongings onto the plane.

But it’s not just clothes and holiday essentials getting the space-saving treatment, as 72 per cent think their smartphone is the most important item they pack for their holiday after their passport.

The research, commissioned by Samsung to mark the launch of the Galaxy Z Fold8, found that when packing, smartphones replace cameras (62 per cent), maps (55 per cent) and boarding passes (45 per cent) while abroad.

Four in five (81 per cent) prefer their smartphone to be compact enough to fit easily into a pocket or small bag, as they increasingly do the job of multiple holiday essentials.

With 69 per cent saying the size and portability of their device is important, as it can do almost everything they need from one item, replacing other items they may need to pack (41 per cent).

Spokesperson Annika Bizon said: “I’m quite ruthless about what earns its place in my luggage when I’m travelling.

“When you’re trying to pack for a weekend away, or even a family holiday, every bit of space counts, so I love anything that can do more than one job.

“Technology is a big part of that.”

Almost three quarters (74 per cent) said they have booked, or would consider booking, a holiday at the last minute – making lighter, more flexible travel increasingly appealing.

The study from OnePoll.com found a third of travellers prefer to travel light, with 58 per cent claiming it makes the journey easier.

In fact, almost half (48 per cent) consider it a badge of honour when they successfully squeeze their carry-on bag into an airline bag sizer at the airport.

But 52 per cent worried their carry-on will be deemed too big when taking a flight, with 36 per cent having previously struggled to fit their carry-on within the maximum size limit.

And three in 10 have had to pay an average of £39 because their carry-on was deemed too big.

Annika Bizon, from Samsung, added: “If one device can help you navigate, keep your travel documents to hand, capture the moments you want to remember and provide on-the-go entertainment, there’s no need for extra items.

“For me, technology really earns its place when it makes life simpler, and Galaxy Z Fold8 is a prime example of that.”

Holidaymakers may be entitled to claim compensation when an airline loses, damages or delays their luggage

Holidaymakers facing the misery of lost, damaged or delayed luggage could be entitled to compensation from their airline – but they need to act quickly.

Passengers arriving at their destination only to discover their suitcase has failed to make the journey with them have legal rights that can help them recover some of the costs. Citizens Advice says travellers have the right to claim compensation from an airline when checked-in luggage is delayed, lost or damaged. But there are important deadlines – and passengers should report a problem as soon as possible.

The consumer advice charity warns that the rules for cabin baggage are different. You can generally only claim for a problem with hand luggage where the airline was at fault.

Don’t leave it too late

Citizens Advice says holidaymakers should report missing or damaged luggage to the airline straight away. At the airport, this will normally involve completing a Property Irregularity Report (PIR) at the baggage claims area.

Passengers should keep a copy of the PIR, or obtain written confirmation from the airline if they report the problem later. Making a report does not necessarily mean a compensation claim has been made. Passengers will normally still need to submit a separate claim unless the airline agrees to pay certain expenses upfront.

There are strict deadlines

One of the biggest traps is assuming there is plenty of time to make a claim.

Citizens Advice says the usual deadlines are:

• Damaged luggage: claim within seven days of receiving it.
• Missing or damaged contents: claim within seven days of receiving the luggage.
• Delayed or missing luggage: claim within 21 days of the flight.
• Luggage not returned within 21 days: it is officially treated as lost, meaning passengers should make a claim as soon as possible.

A suitcase that eventually turns up after several days does not necessarily mean a passenger has lost their right to compensation. Citizens Advice says it is still possible to claim for delayed luggage if it is returned within the 21-day period.

What can you claim for?

The compensation available from an airline is generally limited. For delayed luggage, this can include the cost of essential items needed while waiting for the suitcase, such as toiletries and underwear.

Passengers may also be able to claim some of the cost of repairing or replacing luggage and its contents if they are lost or damaged. If a traveller has to collect delayed luggage themselves, says they may also be able to recover reasonable transport costs.

But holidaymakers should not assume they will receive the full replacement value of everything inside a suitcase. Airlines will often ask for receipts and proof of purchase, while Citizens Advice warns that they will not normally pay ‘new for old’ replacement costs.

There can also be restrictions around valuable, fragile or perishable items packed in checked luggage. Total compensation is generally limited to around £1,000 and is often considerably less.

Passengers cannot normally claim for stress or inconvenience caused by the luggage problem, or for knock-on problems such as missing a connection.

Keep every scrap of evidence

Anyone making a claim should keep hold of their paperwork.

Citizens Advice says airlines will usually expect passengers to provide documents such as:

• their boarding pass;
• luggage tags showing the identification number;
• the PIR or written confirmation that the problem was reported;
• receipts for emergency purchases made because of delayed luggage;
• proof of purchase for lost or damaged belongings;
• photographs showing damage; and
• estimates for the cost of repairs where relevant.

Travellers should keep copies of their claim and the original documents.

How to make the claim

Passengers should check with their airline to find out how it wants compensation claims submitted. If there is no specific claim form, Citizens Advice says travellers may need to write to the airline’s customer service department.

The charity advises making clear that the claim is being made under the Montreal Convention. The claim should include details of the flight, including the date, flight number, departure point and destination.

Travellers should explain what happened, set out the amount being claimed and provide a detailed list of the luggage or contents that were lost or damaged. Any essential items bought because of the delay should also be listed, with copies of supporting receipts and other evidence.

What if several airlines were involved?

Passengers travelling on connecting flights operated by different airlines may be able to claim against any of them. However, Citizens Advice says most airlines expect the claim to be made against the last airline boarded.

An airline cannot simply refuse to deal with a claim because another carrier was involved. If a passenger gets nowhere they can seek advice from the Civil Aviation Authority (CAA).

What if the airline rejects your claim?

Holidaymakers who are unhappy with an airline’s response can take the matter further. Citizens Advice recommends first trying to resolve the complaint through the appropriate process.

The CAA can take up complaints against airlines or airports in certain circumstances, although its role depends on whether the airline or airport belongs to an approved alternative dispute resolution scheme. As a last resort, passengers can consider taking a case to the small claims court.

A luggage claim can generally be taken to court within two years of the flight, although court action can be costly and time-consuming.

Check your insurance too

There is another option that could prove easier and more generous. Citizens Advice says that if luggage is covered by travel insurance or a home contents policy, making an insurance claim may be preferable.

This is because insurance can potentially provide more money and may be easier to claim through than pursuing the airline.

Passengers needing further help can contact the Citizens Advice consumer helpline on 0808 223 1133 or use its online service.

The charity also advises checking the specific rules applying to the airline, as individual procedures and deadlines can vary. More information here.

A MAJOR airline has issued a luggage warning about items nearly everyone take on holiday with them.

Jet2 has warned travellers heading on holiday to carry two electronic items in their hand luggage, not their hold luggage.

Power banks and e-cigarettes need to be carried in hand luggage and should be kept under the seat instead of overhead lockers.

Items containing a lithium battery, which includes power banks and e-cigarettes, must be switched off, packed safely and carried in hand luggage.

Any electrical items or lithium batteries that are damaged are not allowed on board.

And if you plan on travelling with a hoverboard or balance wheel that has a lithium battery, it cannot go in hand luggage or hold luggage.

Read more on travel inspo

SEA IT

All 25 of the English Riviera beaches ranked from best to worst – by a Devon local

SO FLY

Our fave beach hols under 5 hours from UK with Caribbean dupes & £2 bottles of wine

David Hills, Chief Customer Officer at Jet2, said: “Lots of customers travel with everyday items such as power banks and e-cigarettes, so this is a simple but important reminder to check where they are packed before setting off for the airport.

“These items are common, but they do need to be carried correctly, and doing so helps us keep everyone safe while they travel to enjoy their well-deserved holidays.”

The reminder follows a number of lithium battery incidents on a number of flights over the past couple of years.

Back in May, an easyJet flight travelling from Egypt to the UK was forced to divert to Rome after a passenger revealed they had left a phone connected and charging via a power bank in their checked luggage.

In July last year, a power bank caught fire on a Bangkok Airways flight from Samui to Hong Kong.

The CAA’s power bank rules are as follows:

• Power banks must be carried in carry‑on baggage
• Power banks must be individually protected when not in use
• Power banks must not be recharged on board the aircraft
• Power banks should not be used to charge other portable electronic devices on board the aircraft
• Maximum of two power banks per person