Love Island

Love Island star forced to apologise for his business’s ‘shocking customer service’ after string of fan complaints

A LOVE Island star has been forced to address backlash from fans, who slammed his business’s “shocking customer service.”

Sean Stone shot to fame after appearing on series 11 of the summer dating show before he most recently made a comeback on All Stars in January.

Love Island’s Sean Stone was forced to apologise for his business’s ‘shocking customer service’ Credit: Tiktok/@sweet_delivery
The reality star launched his business back in 2019 Credit: instagram/@seanstone__
Sean shot to fame on the ITV summer dating show Love Island Credit: Shutterstock Editorial

The 26-year-old, dubbed the “Candyman,” has owned sweet business, Sweet Delivery since 2019.

His business journey started in the back of his VW Polo, where he sold pick and mix out of pizza boxes in his local area, Hertford.

But now, it seems the TV star has faced a slew of backlash from fans who are simply not happy with the business’s customer service.

Taking to TikTok Sean was forced to apologise for his business’s mishaps.

COMING CLEAN

Love Island’s Lucinda Strafford breaks silence on claims she ‘cheated’ on Sean


WEDDING BELLS

Sean Stone says he will PROPOSE to Lucinda after Love Island All Stars final

He said: “Our customer service has been shocking. I sincerely apologise for this. Recently we’ve had a large amount of orders come through the door, where to be honest we had a system in place for our customer service but there was not enough time and effort put into that.

“However, I have got some exciting news we now have a dedicated staff member that will be working Monday to Friday on all your customer queries.”

Despite the addition of a new staff member, fans are still waiting to hear back on their orders.

Sean continued: “Now I know there’s some of you still waiting to hear back from us; I do kindly ask as annoyed as you may be please send us another email.”

The Islander then confessed: “If I’m being honest it’s been an eye-opener for myself to see how important customer service is. I do apologise to anyone being upset and frustrated that they haven’t received their order yet.

“I’m making a change and it’s going to be an amazing change moving forward.”

The 26-year-old told fans he had hired another staff member to help with customer service Credit: Tiktok/@sweet_delivery

Fans in the comments of his apology video were very divided.

One fan penned: “Honestly this kind of accountability is really refreshing to see, and it’s clear you’ve taken the feedback seriously and put steps in place to fix things…”

Another fan wrote: “Are you for real! How can you not realise customer service is important it’s what makes and breaks a business.”

A third person said: “Well said Sean, holding your hands up is always the best way.”

Meanwhile, a fourth fan added: “I think you just blew up faster than you thought you would.”

Sean returned from the Love Island villa back in February and after a short break in Paris with his new girlfriend Lucinda Strafford, who he met on the show, he has been back to business.

Lucinda, 26, and Sean coupled up on day 18 of the show and after backlash from their co-stars they managed to finish in fourth place.

The loved up couple have gone from strength to strength despite Sean living in Hertford and Lucinda living in Brighton.

Loved up Sean and Lucinda eating pizza on Brighton beach Credit: Instagram
Fans were divided by Sean’s apology video Credit: Instagram

Source link

Jack Fincham leaves reality show casting in retro outfit as he turns his life around after rehab and homelessness

JACK Fincham was spotted leaving casting for a new reality TV show just days after opening up about his rebab and homelessness.

The former Love Island star, 34, flashed a big smile as he emerged from a studio in Soho wearing a retro tracksuit.

Jack Fincham was spotted leaving casting for a new reality TV show Credit: w8media
The Love Island star opened up about being homeless and his stint in rehab Credit: w8media
Jack relapsed into drinking and drugs and had just £20 to his name Credit: w8media

Jack looked pleased with himself after he met with producers for a big project for a Channel 5 show.

He sported a retro look in an 1980s Sergio Tacchini tracksuit which caught the attention of a few passer by who stopped to take selfies with Jack.

Jack added a pair of aviator sunglasses to his look and black trainers.

He looked in a high spirits after spending the afternoon with bosses for a secret new telly appearance, which is yet to be announced.

READ MORE ON JACK FINCHAM

HOME HELL

Jack Fincham leaves hotel to walk ‘life-saving’ dog after revealing he’s homeless


STAR IN DOCK

Jack Fincham in court for failing to carry out unpaid work after rehab battle

Jack has had a rough time lately and credited his pet dog Elvis for helping him get through his darkest times.

The reality star confessed he’s struggling with life after rehab as he told fans he’s homeless and living in a hotel with his dog.

Earlier this year, Jack relapsed into drinking and drugs and had just £20 to his name.

He then spent two months receiving £32,000 of treatment at Rainford Hall, Merseyside.

Jack opened up on life post rehab as he took to Instagram.

He admitted that he’s currently homeless and is not sure where to go moving forward as there’s nothing “much left” for him in England.

He said: “In case anyone is wondering where I am, I’m staying a hotel with the dog. I’m just gonna reset and work out what to do and where I wanna live.

“Got my beautiful dog Elvis, without him I probably wouldn’t even be here to be honest.”

Jack has owned his black Cane Corso dog, named Elvis, since at least September 2022, when the dog was involved in a biting incident.

Despite legal trouble regarding the dog being “dangerously out of control” in 2022 and June 2024, Jack has expressed his attachment to the pet.

He then spent two months receiving £32k of treatment at Rainford Hall, Merseyside Credit: Louis Wood
Jack credited his pet dog Elvis for helping him get through his darkest times Credit: Louis Wood

The second incident that occurred in June 2024 led to a suspended sentence for Jack in 2025.

Meanwhile, Jack’s relationship with his family hasn’t been the same since he returned home.

Jack added: “One thing they told me in rehab and it’s true, you’re not gonna walk out of rehab to a red carpet rolled out for you because it’s stuff you should have been doing anyway.”

He also thanked the staff from his rehab, saying “that level of kindness I wasn’t used to for a while, I found it quite alien.”

Jack remains optimistic and hopes to get back into TV, saying: “I’m gonna do my acting and get back into TV work, I’m gonna do all the things I said I was gonna do.”

Jack previously did a stint in rehab back in 2021, but relapsed before Christmas last year.

He spoke of the spiral back in January, he explained: “Since then I have done drugs, I have done laughing gas.

“I have been so drunk that I’ve kissed a woman over Christmas and don’t even remember doing it. I’m embarrassed, mortified. I feel like an idiot.

“I am a 33-year-old man. I should be settled down, married. Instead I need help.”

Jack first shot to fame on Love Island, where he won over the nation with his charm and went on to win the series.

He won the show alongside Dani Dyer in 2018.

They were paired together on day one and chose to split the £50,000 prize.

But their relationship didn’t last long once they left the villa.

Jack’s relationship with his family hasn’t been the same since he returned home Credit: Instagram

Source link