Natalie King visited Transport for London’s lost property office, which holds about 80,000 items waiting to be reunited with their owners at any one point, including some truly bizarre things people have left behind
Diana Quaye showed me some of the unique items found on buses and trains(Image: Natalie King)
Sometimes the behaviour of my fellow humans confuses me, and no more so than when I’m standing in front of a selection of items that people have somehow managed to leave behind on public transport.
A handbag? Understandable. A passport or phone? Also easily lost from a pocket when changing tube lines. But I do wonder how forgetful you have to be to leave behind two dining room chairs, a taxidermied fox, or a 1980s-era wedding dress complete with giant puffy sleeves.
Transport for London (TfL) runs its lost property office from a warehouse deep in East London, and from the outside it’s typical of the kind of vast grey warehouses that you find tucked away on industrial estates. But inside, it’s packed with 80,000 perfectly catalogued and sorted items, each one trying to find its way home to its owner.
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I was taken on a tour of the facility by Diana Quaye, performance manager for the site, who oversees the meticulous cataloguing of every item that comes through the doors. And with around 5,000 items being left behind on buses, tubes, or the back of taxis each week, it’s a huge undertaking, with 44 staff in the office and warehouse.
Many of the items you find are things you’d expect. About 80 phones a day are logged by the team, with the IMEI numbers put into the system to help reunite them with their owners. Bags are searched for clues that could help match them to their rightful owners.
But amongst the colorful array of umbrellas and never-to-be-finished paperbacks, the team often digs up some unusual items that clearly have interesting tales behind them. And while most items that aren’t reclaimed after 90 days either end up in a charity shop or at auction, a few of the most unusual items make their way into the warehouse’s collection.
One member of staff who has seen their fair share of oddities is Marilyn Palmer, a property manager with 36 years of experience reuniting people with their belongings. She happily shares some of the more unusual items and the stories behind them.
“We had a park bench in that some guys on a stag do decided they would lift it from a park in Acton, try and get it on the tube, couldn’t get it over the barrier and then left it.”, she tells me. “We managed to get it back to the park because it had a plaque on it that was dedicated to a husband, so we contacted the council and got it delivered back to where it should be.”
Other unusual items include: “A double bed. And two massive 70-inch screens that were left in a taxi. The taxi dropped (the passenger) off, thinking he was coming back, and he never did. But they did come and claim them.”
And if you think a giant telly is an expensive thing to lose, Marilyn went on to tell me the story of their most expensive find to date.
“We got in a necklace and earring set, and it was in an old-fashioned, sort of like 1920s oyster-shaped box, presentation box. When we got it valued, we didn’t have an inquiry at the time; we thought I’d kept it aside just in case an inquiry came in later. The necklace alone was £125,000.
“It turns out a mother or grandmother had lent it to a daughter on her wedding day. They’d used the taxi to go to the airport, to go on their honeymoon. They then trawled back and we managed to find it. She was really grateful. She’s since passed away as well. She was just grateful to have it.”
It’s not just objects that get left behind. Sometimes it’s people. “We’ve had ashes over the years that we’ve managed to get back. One we had for seven years. And we finally reunited them with family in Germany,” she said.
“One of the office assistants working at the time was fluent in German, so every so often we’d get them out, and we’d try again, and she’d written a letter to them in German, and they managed to track with the information that we’d had. We finally managed to track them down and got them back after seven years,” she added.
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Sadly, not every item gets back to its owner. Diana tells me the return rate is about 12%, and that’s partly because people don’t know that they can ask TfL for help finding their property. She admits: “I think if I left my mobile phone or something like that before I worked here, I’d be thinking ‘oh my God, insurance’, I’d go through that whole process.
“But now, if I lose anything, I automatically go online and fill out a form because it’s more than likely it will be here, as you can see,” she adds, gesturing at the warehouse floor and the thousands of items waiting to find their way home.
Find out more about TfL’s lost property office here.
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