Jet2s

Jet2 has issued an update about customers’ free 10kg hand luggage allowance as new European Commission airline baggage regulations are set to come into force in 2027

Jet2 has updated customers ahead of sweeping new European regulations affecting hand luggage coming into force in 2027.

The European Commission’s new measures are designed to bring greater transparency to cabin baggage policies across the airline industry, making it easier for travellers to understand and compare what is included when booking flights. For many airlines, the new rules could mean significant changes to how they present baggage costs to customers — but Jet2 says it has nothing to change.

That is because, unlike a number of its rivals, Jet2 already includes a complimentary 10kg hand luggage allowance as standard for all customers, along with a personal item. The airline says this means passengers know exactly what they are getting from the moment they book, with no hidden charges or complicated add-ons to navigate.

The approach appears to resonate strongly with travellers. According to the airline, eight in ten customers say the inclusion of free hand luggage is one of the main reasons they choose to fly with Jet2.

Steve Heapy, CEO of Jet2, said the new EU rules would make no practical difference to its customers, adding that the airline had long been committed to straightforward, fair pricing.

He said: “For Jet2 customers, these new rules change nothing because we have always believed in doing the right thing by customers when it comes to hand luggage. Holidaymakers should not have to pay extra or figure out complicated rules just to bring their essentials on board. We have always believed in making things simple, transparent and fair, so customers know exactly what they’re getting when they book.

“We welcome any move that helps customers better understand what is included in the price of their flight and make informed decisions when comparing airlines. It is another example of why customers continue to choose Jet2 in record numbers – because they know exactly what they’re getting when they book.”

European Parliament MEPs voted for new rules protecting customers in July. These include enhanced refund rights.

The reimbursement process is to become quicker and easier. Passengers opting for a reimbursement instead of being rerouted will receive it automatically, while passengers facing travel disruptions will receive clear instructions on how to submit a request for compensation within four days of the termination of their journey.

Air passengers will have nine months to file a compensation request, while airlines will have 30 days to pay the compensation or invoke extraordinary circumstances, explain why compensation will not be provided and refer passengers to complaint handling steps.

The new rules also include the right to carry on board, without extra cost, one personal item, such as a small bag or backpack. Airlines, intermediaries and search portals will also have to display the air fare inclusive of carry-on luggage at the outset of the booking process. Airlines may offer cheaper tickets for passengers who decide to travel without hand luggage.

The EU’s major overhaul of air passenger rights will impact UK travellers, but primarily on flights departing from European airports or when flying with EU-regulated carriers. The rules are scheduled to take full effect around mid-2027 following a 12-month transition period.

The airline offered a reminder to passengers who should check the advice before travel

Jet2 has guidance for all passengers travelling with soft-sided luggage. The airline has an important travel reminder on its website, which shares ‘top tips before travel‘ for all customers. The guidance highlights the importance of checking that baggage is strong and suitable for use before travel.

While many passengers use soft-sided suitcase, Jet2 wants customers to be aware they can be vulnerable. Highlighting the message on the advice page, the airline said: “Please ensure your baggage is strong and fit for purpose, to protect the contents and to withstand the normal baggage handling process.

“Soft sided cases and handles, wheels and locks can be particularly vulnerable.” Nonetheless, many customes might still choose to travel with soft-sided suitcases.

Regardless of their choice, passengers are asked to make sure they label all of their luggage carefully. Jet2 says: “Label each piece of baggage with your name, flight number, and phone number.”

When packing, customers are urged to ensure any important documents and items are packed inside their hand luggage. This includes any essential medications and cash. “Never pack cash, valuable items, perishable goods, important documents or essential medications in your checked baggage,” the advice stated.

Passengers are also urged to add a name tag to their bags and ensure all zips are closed before travel. Jet2’s guidance says: “Secure your baggage and ensure all pockets and zips are fully closed. Please note that the security authorities in some countries may open your bags without you present to make any necessary checks.

“At check-in, each item of checked baggage will be given a destination tag showing your flight number. Do not get rid of your checked baggage receipts (if given) until you pick up all checked baggage at your destination airport. Never carry unidentified items on behalf of other people.

“Take care when claiming your baggage at your destination, as many suitcases look the same. It is best to always check the name on the baggage tag.”

For passengers in need of new luggage, it could be worth browsing high street retailers, such as Dunelm, Primark, Home Bargains, B&M, or TK Maxx. Luggage options typically include both hard-sided and soft-sided suitcases and bags.

While some passengers might prefer to use soft-sided bags because they offer more flexibility than other suitcases, hard-sided suitcases could be preferable when you’re transporting fragile items.