Food tourism

Passengers were told to bring their own food and drinks on board after a fire caused a supply disruption

Jet2 has released a fresh update for passengers after many were informed that certain services would be unavailable on their flights. Earlier this week, it emerged that Jet2 had suspended food and drink services and in-flight retail for passengers on selected routes.

At the time, the airline stated it was dealing with an ‘operational issue’ that was ‘outside its control’. The disruption was reportedly triggered by a major supply chain disruption following a fire at Jet2‘s Retail Operations Centre in Middlewich.

The warehouse is reportedly responsible for stocking all catering carts. Consequently, the airline was forced to suspend all food, drink, and Jet2shop retail services on the affected flights.

This meant some passengers were unable to purchase snacks, soft drinks, alcohol, hot beverages, or duty-free items from the cabin trolley. Pre-booked meals were scrapped, and those who had paid in advance for a hot meal or snack deal did not receive their order.

In a fresh update, sent to the Liverpool Echo today (May 15), a Jet2 spokesperson said: “Due to an operational issue outside of our control, there was limited food and drink available to buy on board on Sunday, May 10. We are pleased to say that, since then, customers have been continuing to enjoy our award-winning flights and can choose from a wide selection of food and drink onboard.”

They added: “Our full in-flight retail and food and drink offering will be completely back to normal in the coming days.” Jet2 has also confirmed it is automatically processing refunds for all pre-booked catering back to the original payment method.

While the problem persisted, travellers were advised to bring their own food, drinks and snacks on board, after clearing airport security. However, passengers are prohibited from bringing hot coffee, tea, or hot food from the airport terminal onto the plane. A statement on the Jet2 website states: “You can’t bring hot food or hot drinks onboard our planes for safety reasons.”

At the time, many people turned to social media to find out more about the ‘operational issue’ and to alert fellow passengers. On X, one passenger with the username @BigDogStaff wrote: “@Jet2tweets just had an email and a text message to say there will be no food or drinks available for our five hour flight.”

Jet2 responded: “Hi there, we sincerely apologise for any inconvenience caused by our food and drink services and in-flight retail by unavailable on your flight. Sadly, this is due to an operational issue outside our control. (1/2).”

The airline went on to say: “You are welcome to bring snacks and soft drinks purchased in the terminal onboard with you, but for safety reasons, hot drinks cannot be brought on board. If you have any further questions, feel free to let us know. ^Ellie (2/2).” On the Facebook group, Jet2.Com and Jet2holidays Customer Service and Support, a user asked: “What is happening with no food or drink on Jet2 planes? Just had an email about no food or drink on the planes tomorrow, any idea what happening?”

In the comments, one person wrote: “Been on lots of posts – supply issues due to a fire in a warehouse apparently- just get something in the airport to take on board with you.” Another added: “Just arrived in Greece via Jet2, we pre-ordered hot food but got an email saying it was limited. There was no food, drinks, snacks, and no duty-free trolley, all we got was water.”

A third commented: “Someone I know is flying tomorrow, and they were told this evening that there would be no food, including pre-booked. Maybe it depends on the airport or route.”

In a separate Facebook post, another user warned: “Just a heads up. A friend who is travelling from Leeds tonight has received this. So it may be the same on the return journey.” They shared a screenshot of what appears to be a text message from Jet2.

The message reads: “Due to an operational issue outside of our control, there will be no food, drink or Jet2shop available to buy on board your flight. Unfortunately, this also means that any pre-booked food or drink items will not be available, and we will automatically arrange any refunds for these.

“You are welcome to bring snacks and soft drinks purchased in the terminal (after security) on the flight with you, but for safety reasons, hot drinks cannot be brought on board. We are very sorry for any disappointment this may cause.”

A separate Facebook post by UK travel agency Camel Travel states: “Heads up for those flying with Jet2 at the moment. A fire at Jet2’s Retail Operations Centre in Middlewich on Wednesday has impacted the availability of food and drinks on some flights.”

What seems to be a screenshot of an email sent by Jet2 is also featured. It states: “We will process the refund right away to the payment card used when you booked – but like all refunds these days, it could take three to five working days for the funds to reach you. We’re sorry if you don’t receive any pre-booked items. Our friendly Cabin Crew are looking forward to welcoming you on board and will ensure you have a lovely flight.”

A British couple have shared their honest verdict on the giant mozzarella sticks in Tenerife that have gone viral on social media, with a plate of three setting you back £11.25

A couple have given their candid verdict after sampling the viral, giant mozzarella sticks during their holiday to Tenerife in the Canary Islands.

Whenever you’re gearing up to visit somewhere new, many people turn to the internet and social media to scout out things to do and foods to try, building excitement while piecing together an itinerary for their time away.

This also means that if you’re heading to a well-known tourist hotspot, the chances are you’ll stumble across at least one dish or eatery that’s already taken social media by storm. In Tenerife, one such food that’s been setting the internet alight is an impressive-looking mozzarella stick. But with all the buzz surrounding them, some may question whether they’re truly worth seeking out.

To put them to the test, British holidaymaker Sam Jenkins decided to give them a go while away with her boyfriend, before heading to TikTok to share their honest thoughts.

“Trying the VIRAL Tenerife mozzarella sticks!” they wrote at the beginning of the clip, which shows the pair making their way to the restaurant that serves them.

The footage then revealed the mozzarella stick itself, which appeared thick, lengthy and a beautifully golden shade after being deep-fried. They were presented on a plate of three, which looked to be a rather generous serving given their considerable size. A dipping sauce was also included on the side.

The girl then attempted to tear off a piece, resulting in an impressive cheese pull that demonstrated just how generously packed with mozzarella each stick truly was.

The guy then had a go himself, snapping the mozzarella stick open from the middle, which once again produced a spectacular cheese pull that appeared to stretch wide enough to reach his outstretched arms.

Although they didn’t film themselves actually tasting the mozzarella sticks following the cheese pull, they did confirm the snacks had lived up to all the hype, awarding them a ’10/10′.

“Try the viral Tenerife mozzarella sticks with us!!! From the Winchester Tenerife Costa adeje 10/10 would recommend,” they wrote in the caption of the post.

In the comments section, they revealed that the plate of three mozzarella sticks had set them back €12.95 (£11.25), adding that other dishes on the menu, including burgers and pizzas, were equally delicious.

Numerous viewers also flocked to the comments to share their opinions. One person said: “I’m going to Tenerife in June so definitely will try them.

“10/10 cheese pull,” someone else remarked, while a third viewer gushed: “Omg need!!!! I dream about these everyday.”

Not everyone was convinced, however, with some branding them ‘overhyped’. One person commented: “Over hyped! We loved the seahorse just up the street I would run back there just for their food.”