families

Families staying in Center Parcs in the run-up to Christmas can book an “unforgettable” experience in the comfort of their own lodge, but the price tag has led to criticisms from fans of the holiday park

Center Parcs has always had a premium image, which comes with premium prices. However, fans of the lakeside holiday parks have taken to social media to complain about one of its new activities on offer for the festive season.

The Twilight Elf Visit is billed as “New and exclusive, an unforgettable Christmas experience awaits” on Center Parc’s website. It goes on to describe the experience: “As dusk begins to settle over the forest, gather in the comfort of your lodge for a surprise visit from two magical elves. Bringing an enchanting tale to tell, they’ll lead your family on a truly personal Christmas adventure filled with storytelling, festive surprises and magical moments.”

One Center Parcs guest, who was considering booking the experience, took to a Facebook page to question the price. They asked: “Has anyone seen on the website the new Twilight Elf visit to your lodge…. Surely no one is paying that sort of price £300+ for just one child!?!” She went on to post a screenshot of the prices she’d been quoted for the elf visit on Thursday, December 22. For one child, the activity costs £310, £360 for two, £410 for three, and £460 for four kids.

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When contacted about the cost of the activity, a spokesperson for Center Parcs said: “This is a private, personalised Christmas experience, with two elves visiting the family’s own lodge for 45 minutes. The visit brings a festive adventure into the place where families are spending their holiday together, with stories inspired by and tailored to the guests themselves and opportunities for children to become part of the magic.

“Throughout the experience, the elves reveal the special connection between the forest and the North Pole through storytelling, interactive moments and festive surprises. Children also create a Christmas wish to send to Santa, and families have the opportunity to capture photos with the elves.

“What makes Twilight Elf Visit special is the combination of time dedicated exclusively to the family, personal touches woven into the storytelling, and the intimacy of having the experience brought to their own lodge, so each experience for our guests is unique to them. It goes beyond a traditional festive meet and greet, giving children an active role in a story that feels personal to them, with the whole family sharing the experience in our unique forest setting.

“It’s a new, optional addition to our wider Winter Wonderland programme, which also includes favourites such as Santa’s Parade and the Enchanted Light Garden. We want families to have a choice of ways to enjoy the season together, with Twilight Elf Visit offering something particularly personal for those who choose it.”

The cost of the experience also includes a “beautifully engraved wooden family keepsake box filled with exclusive mementos to treasure long after your adventure ends. From a cuddly toy carrying each child’s Christmas wish to magical keepsakes inspired by your visit, each item is thoughtfully chosen to help your family relive the wonder of the season for years to come.”

But not everyone was convinced the activity would be worth the money. One poster noted: “This has to be the most expensive activity I have ever seen at [Center Parcs] …and I’ve been going years.” Another wrote: “This has to be a wind up?”. While a third commented: “That’s disgusting.”

However, many posters defended the cost of the experience. One said: “Yes, It’s a lot of money but I don’t see why everyone is so outraged about it, it’s obviously a very luxury thing they are offering, like the treehouses, If someone can afford them then they can afford the cost for the private elf visit.”

Others pointed out that other premium Christmas activities with kids can be just as expensive. “To be honest, people who go to Lapland UK are paying £300 sometimes more. So yes, there are people who will pay it.”

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SEVERAL new passenger rights are set to come into force across the UK and Europe.

It’s good news for Brits as there are new passenger rights coming into force that could save families hundreds.

From parents being allowed to sit with their child for no extra cost to new luggage rules, travellers won’t have to fork out as much for hidden extra costs.

Here’s a rundown of all the new rules coming into force across the UK and Europe:

Sitting with children

Under the new rules, airlines can no longer charge for certain extras including parents wanting to sit with their child.

According to the Government, a parent and child are charged up to £104 on a return journey for sitting together.

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Prime Minister Andy Burnham said: “Charging parents just to sit with their children is a rip-off, plain and simple.”

Transport Secretary Heidi Alexander said: “Parents should not have to feel the pinch just to sit next to their child on a flight, or for amending a simple booking error.

“That’s why we’re scrapping these unnecessary charges for all airlines.

“Another everyday fix to help put money back in people’s pockets and give households more breathing room.”

Booking error corrections

Another rule being introduced means that passengers will have greater flexibility to correct name errors on bookings for free.

If you needed to correct something on your booking before, such as a spelling mistake in your name, then it could have cost you as much as £40 to change.

Andy Burnham added: “Being hit with a hefty fee for a simple spelling mistake on a booking form isn’t right.

“People are fed up with these little charges that add up, so I’m putting a stop to them.

“This is what our everyday fixes are all about.

“Giving people room to breathe by tackling the small irritations that catch people out, waste their time and cost them money.”

Luggage fees – Europe only

The EU is looking to make hand luggage free as part of a major overhaul of passenger rights.

Back in June, the European Parliament and EU member states agreed on new air passenger rules, which would include allowing passengers to have two pieces of hand luggage free of charge.

This would be one small personal item that usually fits under the seat in front of you and a larger cabin bag weighing up to 7kg.

The new rules are expected to come into force in October 2027 at the earliest.

However, for Brits, the rules won’t apply on outbound journeys – say from London to Majorca, in Spain.

It will apply to UK passengers on their return leg, though from an EU country, so theoretically if you wanted to do lots of shopping abroad you won’t have to pay for that extra case on the way back home.

Airlines, such as easyJet, are currently reviewing their luggage rules though and the UK Government could also make the same rule in the future.

With easyJet for example, if you want a cabin bag measuring up to 56 x 45 x 25cm, you’ll need to pay extra for it and the price varies depending on demand, the route, your flight date and the time of booking.

Though if you get to the gate and haven’t paid for a cabin bag but have one with you, you will be charged £60.

For Ryanair, if you want a cabin bag measuring up to 55 x 40 x 20cm, then it will cost you between £12 and £36 at the time of booking, or between £20 and £60 when at the airport.

For a family of four, this could cost as much as an additional £240 per way, so £480 per return flight.

Gaza City, Gaza Strip – The partially collapsed roof above Masada Abu Jarad’s apartment is now made up of broken concrete with twisted steel bars protruding from its edges.

And underneath the section of the room that is now open to the elements after the building’s partial collapse, Masada’s family have pitched a tent to provide shelter.

The 60-year-old knows the structure is dangerous. The Palestinian Red Crescent and the Civil Defence visited the family last week and warned them that they should leave. But in Gaza, where Israel refuses to allow proper reconstruction to take place after almost three years of its genocidal war, there are few places for them to go.

“We have no options,” Masada says. “I want to leave, but who will give me an alternative?”

She has lived in the building in Gaza City’s Palestine Square area for the past year, after returning to northern Gaza from displacement earlier in the war. But this still isn’t home. Masada’s family is originally from Beit Lahiya in the far north of the Strip, but had to leave early in the war after Israel decimated the area. They are still unable to return.

After repeated displacement, the prospect of moving again without a safe destination has become exhausting. And even if they could move, the cost is prohibitive.

“Even if there is a better place, tell me how I can afford to rent it,” Masada said.

Masada’s experience reflects a wider housing crisis across Gaza for the Palestinians who have survived Israel’s war, which has killed more than 73,000 Palestinians.

A joint assessment by the United Nations, World Bank, and European Union found that 371,888 housing units, 76.6 percent of the housing stock, had been destroyed or damaged as of October 2025. The assessment also found that rebuilding Gaza will need more than $71bn over the next decade.

The dangers of Gaza’s depleted and damaged housing stock became starkly visible on September 16, when a six-storey war-damaged residential building in Gaza City collapsed, killing 21 people, including 12 children, according to the UN and Gaza Civil Defence.

The collapse has become a warning for families living in other damaged structures.

‘I stay awake so they can sleep’

Abdullah Abu Hajar, 40, lives with his wife and five children in the al-Najma building in Gaza City’s southern Remal neighbourhood.

The six-storey building is severely damaged and unstable. About 17 families, roughly 50 to 60 people, are living there, according to Abdullah.

On the outside walls, municipal notices warn residents and passers-by that the building is unsafe and at risk of collapse.

At night, while his wife and children try to sleep, Abdullah stays awake and listens.

Every unfamiliar sound, such as concrete shifting, stones moving or an unexplained creaking somewhere inside the building, puts him on alert.

“I stay awake all night, keeping watch,” he said. “I can’t close my eyes. I keep just listening to sounds around me.”

Abdullah explained that he feels worried for his children, even though they have adapted to the danger. But he has not.

And after the September 16 building collapse, he grew even more fearful. Since then, he said, he has barely slept.

“I’m already on edge,” he said. “But I don’t know where I can go.”

Abdullah and his family were displaced from Beit Hanoon in northern Gaza after it was attacked by Israel, and moved repeatedly during the war, eventually finding the al-Najma building.

His extended family faces the same uncertainty. Abdullah said that one of his relatives has been moving between southern and northern Gaza, looking for a place where he can pitch a tent.

“I told him to come and stay with us,” Abdullah said. “But he is hesitant because of the condition of this building. At the same time, he has nowhere else to go.”

A room among the rubble

For Islam Hassanein, 36, the same fears are entwined with the place she calls home.

A mother of five, Islam has spent nearly a year living with her family in a single room on the third floor of a damaged building.

She found the room after searching for somewhere to stay. It was filled with rubble and debris.

“We cleaned it and stayed in it,” she said.

The building is leaning and visibly damaged. The plumbing doesn’t work, so the family uses a bathroom outside. There is little that resembles a family home.

But leaving has proved no easier than staying. “We keep looking, but we can’t find anywhere,” she says. “They might even force us out of here. What are we supposed to do?”

Islam says she would leave immediately if she were offered a safe place.

“If they find us a good place and provide us with a tent, we will leave from the morning,” she says. “But where is this place? And where is the tent?”

The building itself regularly reminds her of the dangers.

“Every day, you hear the cracking,” she says. “People who live here tell us, ‘It’s cracking.’ Then a column fell, and they took us out of the building temporarily.”

The potentially deadly risks will become harder to manage as winter approaches, with its colder and wetter weather.

Water can enter through exposed roofs and walls, and the already weakened structure will face additional pressure from heavy rain.

“Last winter was terrifying,” Islam said. “We were constantly afraid that the building would collapse. I spent most days in my family’s tent because this building was full of openings and would flood whenever it rained.”

“Now, I am very afraid of this winter, and I don’t know what we are going to do.”

The UN says thousands of people are sheltering in damaged buildings considered unsafe because better housing options are unavailable.

Israeli restrictions on the entry of tents, tarpaulins and other essential shelter materials are making the situation more difficult, leaving Gaza in a state of limbo, unable to move on from the war, particularly as Israel can choose to escalate the conflict at any time.

UNICEF estimates that nearly 84 percent of Gaza’s population, more than 1.76 million people, are living in overcrowded displacement sites or damaged and inadequate shelters, with little protection from cold, heavy rain and flooding.

Islam says the war has forced families to take risks they once would have considered unthinkable.

She worries about her five children, but sees few choices available to her.

“They are all afraid,” she said. “But what can we do? If there is an alternative, I will leave. We leave it to God.”

CENTER Parcs has become the first holiday operator to begin the roll out of new sensory libraries at all of its villages to cater for families with neurodivergent children.

Collaborating with specialist SEN consultancy SENNIES, it has officially opened its sensory library at its Elveden Forest village, where families will be allowed to borrow items for free during their stay.

Products such as noise-reducing ear defenders, wipe-clean boards, calming lights, fidget toys, feelings wheels, visual timers and pop tubes will be available for families to choose from.

The short break provider plans to roll out libraries at all of its villages by 2028.

It follows research of 500 parents and legal guardians of neurodivergent children and those with additional needs, which revealed 80 per cent take a destination’s ability to meet their child’s individual needs into account when deciding where to go.

A further 80 per cent said busy or crowded environments can be challenging for their child, with 75 per cent sometimes avoiding activities or facilities entirely because they prove overwhelming.

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Georgia Sargeant, CEO and founder at SENNIES, speaking in partnership with Center Parcs, said: “No two neurodivergent children are the same, so there is no single adjustment that works for every family.

“What matters is choice, a considered range of options from sensory resources and communication aids through to support for self-regulation and co-regulation, so a family can pick what works for their child that day.

“This library turns families’ feedback into practical support and shows how holiday providers can respond meaningfully to changing needs.”

The decision to launch the library comes as 44 per cent of parents polled said many holiday providers don’t offer adequate provisions for their children.

With 70 per cent agreeing further support is needed for neurodivergent children and kids with additional needs.

It emerged 72 per cent of mums and dads bring sensory equipment or comfort items from home on every or most trips.

And 68 per cent said access to sensory and accessibility aids at their destination would improve the holiday experience for their child.

While a further 68 per cent also said if they could obtain a variety of sensory items to loan for the duration of their getaway, it would help their family feel more supported.

Department for Education figures show more than 1.8 million pupils in England now have special educational needs – this is an increase of 5.2 per cent in a year.

And it has seen NHS assessment waitlists reach more than 240,000.

While the Children’s Commissioner’s latest annual briefing found children’s referrals, involving suspected autism, rose 47 per cent in a single year.

And neurodevelopmental referrals increased by 24 per cent.

Richie Williams, village director at Center Parcs Elveden Forest, said: “The number of families looking for more thoughtful, practical support is growing.

“This pilot is the beginning of a journey, and we will listen closely to families using it and learn from their feedback as we consider what comes next and a future rollout to other villages.”

The family holiday park has become the first holiday operator to begin rolling out sensory libraries across all of its villages, offering free-to-borrow sensory aids for families with neurodivergent children

Center Parcs has become the first holiday operator to begin the roll out of new sensory libraries across all of its villages, catering for families with neurodivergent children.

Working alongside specialist SEN consultancy SENNIES, the family resort has officially unveiled its sensory library at its Elveden Forest village, where families can borrow items free of charge during their stay. The short break provider intends to roll out the libraries across all of its villages by 2028.

Items such as noise-reducing ear defenders, wipe-clean boards, calming lights, fidget toys, feelings wheels, visual timers and pop tubes will be on offer for families to select from.

Georgia Sargeant, CEO and founder at SENNIES, speaking in partnership with Center Parcs, said: “No two neurodivergent children are the same, so there is no single adjustment that works for every family.

“What matters is choice, a considered range of options from sensory resources and communication aids through to support for self-regulation and co-regulation, so a family can pick what works for their child that day.

“This library turns families’ feedback into practical support and shows how holiday providers can respond meaningfully to changing needs.”

The decision to launch the library follows a survey of 500 parents and legal guardians of neurodivergent children and those with additional needs, which found that 44% believe many holiday providers fail to offer sufficient provisions for their children.

For 80%, busy or crowded environments can prove challenging for their child, while 75% sometimes avoid activities or facilities altogether because they are overwhelming.

Almost two thirds (68%) said that access to sensory and accessibility aids at their chosen destination would enhance the holiday experience for their child.

Similarly, 68% also indicated that if they could borrow sensory items for the duration of their break, it would help their family feel more supported. Currently, 72% of parents bring sensory equipment or comfort items from home on every or most trips.

Department for Education figures reveal that more than 1.8 million pupils in England now have special educational needs – an increase of 5.2% in a year. This has resulted in NHS assessment waiting lists reaching more than 240,000.

Meanwhile, the Children’s Commissioner’s latest annual briefing discovered that children’s referrals involving suspected autism rose 47% in a single year, while neurodevelopmental referrals increased by 24%.

Richie Williams, village director at Center Parcs Elveden Forest, said: “The number of families looking for more thoughtful, practical support is growing.

“This pilot is the beginning of a journey, and we will listen closely to families using it and learn from their feedback as we consider what comes next and a future rollout to other villages.”