disrupted

ABTA has issued a statement on the situation at airports across the UK, advising passengers of their rights and what steps they should take if their flight is cancelled or delayed this week

ABTA, the UK’s biggest trade travel association, has issued a statement amid air traffic control chaos at British airports which has continued into a second day.

According to BBC figures, obtained from aviation analytics firm Cirium, 1,750 flights were cancelled yesterday (Tuesday, September 8), and more than 150 have been cancelled today so far. Significant delays are also expected to persist today due to the knock-on effect of yesterday’s cancellations.

At least 16 major UK airports have been affected by the wave of cancellations, which are due to a major technical problem impacting National Air Traffic Services (NATS), leading ABTA to issue advice to affected passengers.

Luke Petherbridge, director of public affairs at ABTA, said in a statement: “If your flight has been delayed or cancelled customers will have rights, which will vary depending on whether they booked their flight separately or as part of a package.

“ABTA members will be supporting those booked with them, to help make alternative arrangements, and we have advice on abta.com to help people understand their rights.

“While the immediate priority is supporting customers, as this isn’t the first NATS outage to cause widespread disruption, the industry and the public will want answers as to what has gone wrong, what lessons are being learned, and how the system will be made more resilient to avoid this happening again.”

ABTA has advised passengers to visit it FAQs page, which gives passengers a breakdown of their rights if a flight is delayed or cancelled. If a flight is delayed, your airline is required to offer certain support, from refreshments to accommodation and transfers, depending on the length of the delay and the route.

ABTA also says: “If the delay exceeds five hours, your airline must offer you the choice of taking a refund of the flight cost.” However, it’s unlikely passengers hit by today’s delays and cancellations will be able to claim for additional compensation. It states: “if it wasn’t the airline’s fault, you won’t be entitled to receive any compensation. Delays caused by things like extreme weather, airport or air traffic control strikes or other ‘extraordinary circumstances’ are not eligible for compensation.”

For those hit by cancellations, ABTA says: “If your flight is cancelled and you’re departing from the UK, your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund.”

It advises: “If you were at the airport when your flight was cancelled, and you’ve chosen rerouting, you’re also entitled to care and assistance while you wait to be rerouted. This usually means food, drink, access to communications (e.g. two free phone calls) plus accommodation and the necessary transfers if the replacement flight departs the next day or later.”

Airlines affected by delays and cancellations include London-Heathrow, Gatwick, London-Stansted, London-City, London=-Southend, Manchester, Birmingham, Bristol, East Midlands, Edinburgh, Liverpool John Lennon, Aberdeen, Belfast, EMA, Southampton, Leeds and Jersey.

Have a story you want to share? Email us at webtravel@reachplc.com

The travel advice was shared to help prevent disruptions for people with upcoming trips

HM Passport Office (HMPO) has shared essential travel advice for anyone travelling abroad. The alert comes amid the busy summer holiday period, when countless families are planning trips.

In a post shared on social media, HMPO urged people not to travel with a passport that they had previously reported lost or stolen. The X alert said: “Found a passport you previously reported lost or stolen? Don’t travel with it. Once reported, it’s cancelled and using it could disrupt your trip.”

Instead, they will need to apply for a replacement. HM Passport Office says it considers passports damaged if any of your details cannot be read, any of the pages are ripped or cut, there are holes in the cover, the cover is coming away, or there are stains on the pages. For instance, ink or water damage is not allowed.

HM Passport Office says it is important to cancel a lost or stolen passport as soon as you can. “This will reduce the risk of anyone else using your passport or your identity.

“You can report a lost or stolen passport for someone else if they cannot do it themselves.” If you have a photo of the lost passport, you can use this to answer the necessary questions.

The advice continues: “You might be able to apply for an emergency travel document. You’ll need to pay a fee. If you apply for an emergency travel document, you do not need to cancel your passport now. You’ll cancel it as part of your application for the emergency travel document.”

When renewing your passport online, you will need a credit or debit card and a digital photo. It costs £102. If you are replacing a lost or stolen passport, you also need someone to confirm your identity online. More details are available on GOV.UK.

You can also follow @HM_Passport on X for general updates and tips. For instance, another recent post shares tips for taking your passport photos. The advice said: “A suitable passport photo can help avoid delays. Make sure your photo is in focus, against a plain background and meets all requirements.”

GOV.UK says: “In your photo you must: be facing forwards and looking straight at the camera, have a plain expression and your mouth closed, have your eyes open and visible, not have hair in front of your eyes, not have a head covering (unless it’s for religious or medical reasons).

“Do not have anything covering your face, not have any shadows on your face or behind you.”