delayed

Hundreds of flights have been delayed at major airports in the US after construction workers accidentally cut a cable needed for air traffic control.

Ground stops and delays were issued on Monday afternoon for airports in New York, Pennsylvania, New Jersey and Massachusetts.

Hours later, US Transportation Secretary Sean Duffy said the cable had been repaired and airports would resume normal operations, though delays were still expected.

The major east coast disruption came ahead of the UN General Assembly (UNGA) in New York City on Tuesday, which is expected to be attended by scores of world leaders arriving into New York-area airports.

That includes UK Prime Minister Andy Burnham, who managed to board his flight before the delays began and was expected to arrive on time.

The delays happened after the damaged cable impacted the Terminal Radar Approach Control system, which is used to guide planes during takeoff and landing, transport officials said.

New Jersey public transportation agency NJ Transit told CBS News, the BBC’s US partner, that its construction workers had accidentally severed the line and that markers had been wrongly placed at the digging site.

The BBC has reached out to NJ Transit for comment.

Duffy earlier said the damage was caused by workers from Amtrak, the US national operator of intercity railroad service, who were doing the construction work. This “caused a telecom outage” which forced the Federal Aviation Administration (FAA) to ground flights, Duffy posted on X.

An Amtrak spokesperson said in a statement, reported by US media, that the incident involved a NJ Transit contractor. Telecommunications company Verizon, which owns the cable, also said it was not responsible.

The severed cable was actually a backup network, and the error was only discovered after the primary circuit failed, according to the head of the FAA, Bryan Bedford.

Newark Liberty International Airport in New Jersey – one of the three major airports that services New York City – was the most heavily impacted by today’s air traffic control disruptions, according to flight-tracking website FlightAware.

It reported that 267 departing flights were delayed today, while a further 257 flights destined for Newark were also delayed.

John F Kennedy International Airport and LaGuardia Airport, both in New York, were also affected, as was Philadelphia International Airport.

One passenger, Douglas Tewnion, said he boarded a flight to New York from Edinburgh and that his plane had been diverted to Boston, Massachusetts instead.

He told the BBC that, two hours after his flight was due into New York, he and the other passengers were still “sitting on the same plane, on the tarmac at Boston with no information”.

Though “everyone is in good spirits”, Tewnion said “it’s just a pain” to see two more hours waiting added onto a lengthy flight.

Additional reporting by Ione Wells

A HUGE expansion at a major American airport that was supposed to open this year has been pushed back to 2027.

New York‘s John F. Kennedy International Airport in America is currently undergoing one of its biggest-ever transformations costing £7.1billion.

The centre of the project is the New Terminal One, which was expected to open before the end of this year but has now been pushed back to the first quarter of 2027.

The airport has confirmed that testing is needed before the terminal opens to passengers.

Once open, the terminal – which will have replaced the old one – will have 13 gates plus a temporary gate in its first phase of opening.

When the first phase is complete, the airport will move on to the second phase, which includes demolishing the former terminal.

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The second phase will also add nine gates, making a total of 23 gates at the completed terminal – 22 of which will be for wide-bodied planes commonly used for long-haul, international flights.

The 241,548sqm terminal will be the largest at the airport and inside there will be 27,871sqm of shops, restaurants and six lounges.

One of those lounges is Air France‘s largest lounge outside Paris, spread across two floors.

Inside the lounge, there will be seating for up to 400 travellers, with different dining areas celebrating French food and a bar with French wines and Champagnes.

Other spaces inside the terminal will include an “indoor green space” and “family-friendly amenities”.

And travellers will be able to spot a variety of public art installations too.

Airlines that will feature at the New Terminal One include Air France, KLM, Etihad Airways, LOT Polish Airlines, EVA Air, Turkish Airlines, Air New Zealand, Air China and Philippine Airlines.

The project forms part of an even larger £14.2billion transformation at the airport, where there will also be a new Terminal 6 and upgrades at three other terminals.

Airlines at Terminal 6 are expected to include JetBlue, United Airlines and other Star Alliance carriers.

At Terminal 4, there will be 10 new gates and an expanded check-in and arrival area.

Terminal 8 will then undergo a £300million upgrade, including adding new gates and transforming the retail spaces.

New York is a popular destination among British travellers, with around one million Brits heading to the city each year.

Flights between the UK and New York typically take between seven and eight hours and cost from £380 return.

“You’ve left everyone here stranded. You could’ve cancelled this flight hours ago which would’ve given many vulnerable people here half a chance,” one passenger wrote on X

British Airways has been accused of leaving passengers stranded in Italy after thousands of flights were cancelled across the UK.

Tens of thousands of people were impacted on Tuesday after a technical issue by National Air Traffic Services (Nats) grounded flights.

Among the carriers affected by the air traffic control issue was British Airways (BA) – with a number of passengers taking to social media to complain about the situation.

Among them was Simon Weeks, who said he, along with others, had been left stranded in Italy for hours without any update from the airline.

Sharing a letter he received from BA late in the evening, the Brit claimed “all hotels” in the port city of Brindisi were now “fully booked”.

He added: “You’ve left everyone here stranded. You could’ve cancelled this flight hours ago which would’ve given many vulnerable people here half a chance.”

BA said it was forced to cancel or divert more than 100 flights on Tuesday, which had impacted “tens of thousands of customers”.

Passengers received a letter from the carrier apologising for the inconvenience, but were left to find a place to sleep themselves.

The statement read: “We’re sorry that your flight has been delayed overnight… We don’t underestimate the inconvenience this will cause.”

It continued: “We’re sorry, but we’re unable to provide you with accommodation, and you need to make your own arrangements.”

“You can submit a claim to us with your receipts and we will reimburse reasonable accommodation costs.”

The disruptions, expected to continue into Wednesday, impacted travel at airports including Heathrow, Gatwick, Manchester and Stansted.

Transport Secretary Heidi Alexander is set to speak with Nats’ chief executive officer Martin Rolfe on Wednesday before she addresses MPs in the Commons for the second reading of the Civil Aviation Bill.

Rolfe has said he “always accept(s) full responsibility” when asked if he was considering his position after the incident.

He told Sky News: “I am the CEO of a piece of critical infrastructure, so it is my job to take responsibility for that.

“What I absolutely take responsibility for is keeping people safe and delivering the best service we possibly can on a day like today.

“You will understand my focus is entirely about how we actually resolve this issue, get things back to normal, help our airlines, our airport customers and the travelling public.”

HUNDREDS of flights have been grounded across the UK following a major ATC failure.

Here is everything you need to know if your flight has been delayed or cancelled.

What is happening right now at UK airports?

Airports across the UK are experiencing huge delays and cancellations with passengers reporting being stuck parked at gates due to Air Traffic Control outages.

It comes after NATS experienced a technical issue just after 1pm today according to multiple sources, halting departures at UK airports.

NATS stated: “We have identified that the issue was in our flight processing system.

“Our engineers are on site and working urgently to resume normal operations as quickly as possible.

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“We recognise the ongoing disruption to travel, for which we sincerely apologise.

“Flights are still departing and airspace is open, but recovery will take some time. We will provide further updates as soon as possible.

“Passengers should check the status of their flight with their airline. We will provide further updates as soon as we have confirmed information, at http://www.nats.aero and on X at @NATS.”

Are flights being affected?

Flights are being impacted across UK airports London Heathrow, London Gatwick and Manchester.

More than 50 flights departing London Heathrow have already been cancelled.

Manchester Airport has advised passengers to “check the latest status of their flight with their airline” amid the turmoil caused by the air traffic control failure.

The airport said it would “Continue to monitor the situation and share further updates as more information becomes available.”

At Luton Airport a Ryanair flight to Dublin scheduled to leave at 4.10PM is now estimated to leave at 7PM.

And a Jet2 flight to Alicante scheduled to leave at 4.25PM, is now estimated to leave at 6PM.

What are my rights if my flight is delayed or cancelled?

Airlines have a duty of care they must offer passengers affected by delays or cancellations.

The Civil Aviation Authority states: “If your flight is delayed, and UK261 applies to it, your airline must look after you while you are delayed.

“This includes providing you with food and drink based on how long your delay is, and accommodation if you are delayed overnight.”

If your airline doesn’t provide these and you end up paying for food, a hotel or transport yourself, keep all receipts so you can claim back reasonable expenses later.

If your flight is cancelled, they must also offer a refund or an alternative flight, even with another airline.

If you accept a refund, they no longer need to offer you any additional forms of care, such as hotels or food vouchers.

Can I claim compensation?

Airlines are not required to offer any compensation if the situation is deemed “extraordinary circumstances”.

This can mean anything out of the airline’s control like extreme weather – or air traffic control failures.

As a result, the current NATS technical outage is classed as an “extraordinary circumstance”.

In the last major NATS outage in 2023, travellers did not receive compensation.

The Civil Aviation Authority revealed that around 700,000 passengers were impacted by the last outage.

This included 300,000 people by cancellations, 95,000 by delays of over three hours and a further 300,000 by shorter delays.

Flight compensation rules

A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.

What are my rights if my flight is cancelled or delayed?

Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.

If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.

You will be able to get your money back for the part of your ticket that you haven’t used yet.

So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.

When am I not entitled to compensation?

The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.

Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.

Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).

Will my insurance cover me if my flight is cancelled?

If you can’t claim compensation directly through the airline, your travel insurance may refund you.

Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.

Remember to get written confirmation of your delay from the airport as your insurer will need proof.

If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.

THERE is nothing worse than a delayed or cancelled flight – and one airline is now making passengers pay extra if they want help quicker.

Wizz Air has launched a new add-on called ‘Disruption Assistance’, which it claims is ‘added protection’.

According to the airline, passengers will “get extra support if your flight is disrupted on the day of travel”.

The new add-on means that travellers will get notifications for disruptions over two hours, for any reason including severe weather, issues at airports or even strikes.

Another part of the add-on is that you will get rebooked quickly when time matters, even if this means needing to travel with another airline.

You will also be able to request a full refund if the alternatives offered to you don’t work.

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The final part of the add-on is that you will get “access [to] easy self-service tools or speak to an agent”.

You can add Disruption Assistance during the booking process or in Manage My Booking on the airline’s website or app.

In addition, if your flight is impacted on your day of travel, you will be sent an email to the Disruption Portal where you will be able to rebook via one of the options given or offered a refund.

According to EX-YU Aviation, the add-on costs between €9.90 (£8.51) and €14.90 (£12.80) per person.

Legally, the airline must rebook you under EU/UK Regulation 261/2004, if your flight is cancelled or delayed by more than five hours.

Airlines will usually try to rebook you on their own airline’s next available flight.

However, if they are unable to get you to your destination on the same day or next day, they must legally book you onto a rival airline and reimburse you.

Essentially, the Disruption Assistance add-on means you don’t have to battle with the airline’s customer service for a new flight or refund.

Flight compensation rules

A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.

What are my rights if my flight is cancelled or delayed?

Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.

If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.

You will be able to get your money back for the part of your ticket that you haven’t used yet.

So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.

When am I not entitled to compensation?

The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.

Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.

Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).

Will my insurance cover me if my flight is cancelled?

If you can’t claim compensation directly through the airline, your travel insurance may refund you.

Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.

Remember to get written confirmation of your delay from the airport as your insurer will need proof.

If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.