danger

Tripadvisor’s new AI tool under fire for ‘putting holidaymakers in danger’ over ‘critical safety information’

An investigation by consumer group Which? claims Tripadvisor’s new summary AI tool has failed to include key information from its own reviews

Holidaymakers are in danger at being put at by travel review giant Tripadvisor’s new artificial intelligence tool, it has been claimed.

Tripadvisor’s hugely popular website now includes an AI generated summary of hotels and other businesses, designed to save potential guests having to scroll through all the other posted feedback. However, consumer group Which? says it found round-ups that masked reports of food poisoning, sexual harassment and serious hygiene failures.

They include a five-star hotel in Cape Verde now involved in a group legal action representing at least 412 holidaymakers who say they became ill after staying at the property.

Nicky Morley, 55, from Devon, holidayed at the five-star Riu Palace Santa Maria in May 2022, with her husband, when she became so ill that she says thought she was “going to die”. She told ITV News: “I was trying to get breath, but (the vomiting was) so strong and so violent, I started to choke, and I was really panicking.”

Yet, according to Which?, Tripadvisor’s AI summary of the Riu Palace described it as “popular with many travellers”, with “diverse restaurants” that earn ‘rave reviews’ and “spotless” cleanliness. The summary has since been removed.

Recent guest reviews on Tripadvisor also painted a very different picture. One described the Riu Palace as having “exceptionally poor hygiene”, while another said she was served raw chicken. Others shared photographs of flies and birds in the buffet food and another spotted “dead little roasted mice by the sitting area” on her “nightmare” holiday.

Which? checked in March this year and said there were 102 mentions of food poisoning at the Riu Palace. The consumer group also singled out a hotel in the popular Mexican resort of Cancun where several guests left reviews saying they fell ill, including a wedding party. Yet Tripadvisor’s AI overview once again gave a glowing summary, describing its “immaculate cleanliness”.

It also highlighted a hotel on the Antalya coast in Turkey where several reviewers who visited last summer wrote they felt unsafe due to repeated sexual harassment from male hotel staff, including inappropriate jokes and gestures, and repeated requests to connect on social media. Yet the Tripadvisor AI review summarised its service as “friendly”. The closest it comes to referring to the serious allegations is: “Lapses (in service) noted by a few”.

Rory Boland, editor of Which? Travel said: “Tripadvisor may insist users can still fact-check its summaries against real reviews, but this ignores the fact that it made the decision to push these summaries to the very top of the page. This failure to surface critical safety information is unacceptable and potentially life-threatening.

“The platform has a responsibility to revisit the accuracy of its AI summaries and AI chatbot. In the meantime, users should scroll past these summaries and look at guest reviews, particularly one-star ratings, and at reviews on other sites, to make sure their next stay is a safe one.”

A spokesperson for Tripadvisor said: “We fundamentally disagree with the premise of this investigation. Our AI Summaries have been designed to uphold the integrity and transparency that has made Tripadvisor trusted by millions of travelers for over 25 years. They provide snapshots based on high volumes of user generated content and explicitly are not intended to replace individual reviews. Users can easily click to see the traveller quotes behind each review element or access all reviews for that listing, eliminating any need to blindly trust AI-generated content.

“We also have comprehensive safeguards in place to ensure important safety information is properly reflected across our platform. Our AI systems are designed to capture all types of traveller feedback and we continuously monitor and refine our models. Our systems automatically suppress AI Summaries for listings that feature warnings from travellers about serious safety incidents such as death, drugging or sexual assault, helping ensure this content is highly visible to our community.

“No review content has been suppressed or hidden by the introduction of these tools, and the suggestion they pose danger to travellers is an unfounded claim that seems designed to generate controversy rather than inform readers. We believe our community understands that AI technology is still developing and has the common sense to check any AI advice against Tripadvisor’s billion-plus reviews and contributions.”

A spokesperson from RIU Hotels & Resorts said: “At RIU Hotels & Resorts, the health and safety of our guests is always our main priority. RIU has been operating in Cape Verde for 20 years and currently manages six hotels, totaling 4,650 rooms and employing 3,307 staff members. We maintain an average occupancy rate of over 90% year-round, and in 2025 alone, we welcomed over 400,000 guests.

“Let us assure that we operate with the highest standards of professionalism and service, placing hygienic-sanitary safety as our top priority. Our hotels in Cape Verde follow the strictest international health and hygiene standards, certified by external prestigious consultancy firms, specialized in health and safety.”

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‘Leviticus’ review: Marks the arrival of another major new horror voice

In Australian writer-director Adrian Chiarella’s knotty roller coaster of a feature debut “Leviticus,” about a demon tormenting a pair of queer teenage boys, the fear is more insidious than the external threat of a violent bigot or shunning parent.

In an abandoned mill in their blighted industrial town, quiet new kid Naim (Joe Bird) and brash hunk Ryan (Stacy Clausen) allow a friendly, mischievous connection to turn into something more. But when Naim later secretly observes his new crush fiercely locking lips with another classmate, Hunter (Jeremy Blewitt), son of a leader in the tight-knit church that Naim’s single mom (Mia Wasikowska) just joined, hurt gets the better of Naim’s instincts and he secretly informs on the pair.

The church’s punishment, however, delivered in front of the congregants, is an eerie ritual performed by a gaunt, severe visitor (Nicholas Hope). Called a “deliverance healer,” his fire-and-brimstone method — making incarnate the title’s Biblical book, regularly used to justify anti-LGBTQ viewpoints — leave Ryan and Hunter writhing in agony. Afterward, Naim, sensing he might have unwittingly set into motion something awful, notices bizarre behavior in the stricken-looking Ryan. When they try to furtively rekindle their passion, it becomes violently clear they are not alone. Or even, it seems, themselves.

The feeling that nowhere is safe is a durable horror concept, the backbone behind such classics as “Nightmare on Elm Street” and “It Follows.” In “Leviticus,” which is expertly paced by editor Nick Fenton, it comes with a flair for open-space unease and unexpected claustrophobia that puts director Chiarella in a long line of savvy Australian mood-setters like Peter Weir and Fred Schepisi. These filmmakers knew how to fold tactile dread into a worthy narrative, rather than treat genre as if it were a kit with instructions.

But most urgently and bleakly, Chiarella is giving religious-based conversion therapy its devilish due as a warping of the soul designed to sow distrust in one’s own desires. He’s careful, however, not to tell a tale that would speak to homophobes. As distressing as their circumstance is, Naim and Ryan are unmistakably positioned as heroic lovers, not victims-to-be. Chiarella takes time between bouts of danger to show affection and intimacy that, in defiance of teen-slasher formula, isn’t immediately penalized with sadism. But their fraught relationship will decidedly keep you nervous, so score one for multilayered storytelling.

Points, too, for the solid casting, from the leads’ tricky pivoting from openness to caginess, to the criminally underseen Wasikowska, who navigates maternal complexities of worry and compassion that confound easy pigeonholing. If anything, the movie could have used more of her, although it’s better overall that “Leviticus” prioritizes Naim and Ryan as queer protagonists caught in a chilling loop of escape and reunion. We already know what’s out there, ready to do harm. This movie’s nail-biting, sorrowful power comes from what internalized destruction looks like.

‘Leviticus’

Rated: R, for bloody violent content, language, some sexual content and teen drug use

Running time: 1 hour, 28 minutes

Playing: Opens Friday, June 19 in wide release

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EastEnders air highly anticipated return – which puts Chelsea ‘in danger’

EastEnders have welcomed back a familiar face, but fans fear this will lead to dangerous scenes for Chelsea and Jordan Fox after they survived serial killer Gray Atkins

A familiar face has come back to EastEnders – and it spells trouble for Chelsea and Jordan Fox. Chelsea’s sister Libby, played by Belinda Owusu, has returned Walford after hearing about her mother Denise’s cancer diagnosis, but while many were happy to see her, it wasn’t long before she and Chelsea started bickering.

They argued about many things, starting with whether Chelsea should have noticed Denise was ill and called Libby earlier. Soon, the conversation turned to Chelsea’s son Jordan, who was recently in a car accident and may not be able to walk again. As Chelsea broke down, Libby comforted her sister. But, again, their peace with each other didn’t last long.

Libby pushed Chelsea to open up more and fill her in on what was going on. As such, Chelsea revealed that she had received a birthday card for Jordan from his great-grandmother, Sheila, along with a cheque for £1000.

When asked why she hadn’t cashed it, Chelsea said she didn’t want anyone connected to her ex husband Gray, Jordan’s father who was abusive and killed multiple people, involved in her son’s life, in case they were still in contact with Gray. The murderer, who was also physically abusive towards Chelsea, is currently in prison for his crimes. Since Sheila is Gray’s grandmother, Chelsea didn’t want to risk her being involved.

But, Libby later took the card, with the cheque inside. Fans were unsure what Libby planned to do with it, but some felt that if she cashed the cheque, this would put Chelsea and Jordan in danger.

One floated the idea that Libby planned to cash the cheque: “First episode back and Libby has already just slotted in like shes been back for ages, although if she does end up cashing the check I hope its actually to help Jordan and not another ‘I’m in debt and need to pay someone off’ storyline again.”

Another added: “Well I hope not since she did say she was willing to give Chelsea money for Jordan’s wheelchair and other stuff so I doubt they writers will make her do that considering what she said today.

“I also hope before she cashes it in she discusses it with Chelsea first because at the end of the day it’s gonna affect Jordan and Chelsea since it’s gonna be from her ex partner’s family and who knows they might still be in touch with him so it could potentially put both Jordan and Chelsea at risk but that’s just my opinion.

“So I hope she discusses it with Chelsea before doing anything bc if I was Chelsea I’m not sure how comfortable I would feel either taking money from my abusive ex’s family.”

A third added that they thought this could lead to a custody battle that puts Gray back in Jordan’s life: “I really hope she talks to Chelsea too, because if she cashes the cheque, Gray’s family could use to suggest that they take over Jordan’s care entirely – they’re already paying and they’ll say Chelsea let him get hurt.

“And if they have custody, they might take him to see Gray, which isn’t safe for anyone, especially Chelsea when she tries to get Jordan back.”

Belinda Owusu, who plays Libby, has already teased that her return to the Square leads to tough scenes for Chelsea, and what will happen with the cheque. She said: “With Chelsea overwhelmed by Jordan’s care and the financial strain, Libby sees it as potential support. She’s torn – she respects Chelsea’s boundaries but also believes it could offer some relief.”

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Bank holiday ‘danger hour’ warning issued to Brits with millions expected to hit roads this weekend

New research shows where and when will be most dangerous for motorists this Bank Holiday weekend

Most motorists reckon the roads are at their most treacherous during rush hour, when traffic is bumper-to-bumper and congestion is at its peak. But with millions of Britons set to hit the road this Bank Holiday weekend, fresh research suggests the greatest danger may lurk when the roads seem at their emptiest.

Fresh analysis by Confused.com appears to reveal the single most hazardous hour to drive in the UK, with motorists being urged to steer clear of this time slot where possible over the bank holiday weekend. Drawing on Department for Transport (DfT) traffic flow and collision data, Confused.com has developed an interactive Safety Index to work out the probability of being caught up in an accident relative to the volume of vehicles on the road.

Rhydian Jones, Confused.com car insurance expert, explains why the emptiest roads can often prove the most perilous, identifies the riskiest and safest times to drive in the UK, and offers guidance on how motorists can use Confused.com’s new Safety Index tool to plan safer journeys during the bank holiday exodus.

Whether you’re heading off for a long weekend away, popping to see relatives or making your way home after a day out, understanding when collision risk peaks could help you sidestep the most dangerous times to be behind the wheel.

Why Quiet Roads Can Be More Dangerous

It appears to defy logic. Fewer vehicles should surely mean fewer crashes. But experts suggest that emptier roads often encourage more reckless driving behaviour. Almost 1 in 3 motorists (29%) acknowledge they break speed limits at least from time to time, while more than 1 in 4 (27%) admit they’re more inclined to speed when traffic is lighter. Factor in poor visibility, driver fatigue and the heightened chance of encountering drink-drivers, and the hazard increases dramatically.

“Road safety relies on more than just how many cars are on the road. It depends on how conditions evolve through the day, and our analysis makes that pattern unmistakably clear. The late afternoon sees the highest number of collisions because the roads are busy. But when we look at the risk per vehicle, it’s the late-night and early-morning hours that are proportionately the most dangerous. That’s when visibility drops, fatigue sets in and roads are quiet enough that drivers may take more risks.

We know journeys become longer, traffic becomes heavier, and weather conditions get tougher. Our research shows many drivers already feel nervous, especially at night or in unfamiliar areas, and nearly a third admit to speeding when the roads look quiet. Our interactive ‘Safety Index’ tool can help drivers make informed decisions about when they travel, reducing risk and helping them stay safer behind the wheel.” Rhydian Jones, Confused.com car insurance expert.

READ MORE: Portugal 2.5-hour ‘wait times’ warning issued by RyanairREAD MORE: Motability CEO issues ‘Drive Smart’ update after use of black boxes ‘paused’

The Most Dangerous Hours to Drive

The analysis found that the hours with the highest collision risk relative to traffic volume are:

  • Sunday: 3am to 4am
  • Saturday: 2am to 3am
  • Friday: 11pm to midnight
  • Monday: 1am to 2am
  • Tuesday to Thursday: midnight to 1am

These findings suggest that the greatest danger is not necessarily when roads are busiest, but when drivers are most tired and conditions are less forgiving.

The Safest Times to Drive

By contrast, the safest times to drive are generally in the early morning. Weekdays between 5am and 7am were found to carry the lowest risk, with Wednesday 5am to 6am ranking as the safest hour of the entire week.

On weekends, the safest time shifts slightly later, with 9am to 10am emerging as the lowest-risk period. Experts believe these times are safer because traffic tends to be more predictable and speeds are generally lower.

Over Half of Drivers Have Witnessed or Experienced a Crash

The study also found that road accidents are a common experience for UK motorists.

  • 60% of drivers have either been involved in or witnessed a road accident.
  • 33% say the incident happened in the afternoon.
  • 39% say they have become more cautious and aware of other drivers afterwards.
  • 19% say they felt more nervous behind the wheel.

The emotional impact of accidents can have a lasting effect on confidence and driving behaviour.

The Driving Situations That Make People Most Nervous

The research revealed that many drivers feel uneasy in certain conditions:

  • 26% feel most nervous on inner-city roads.
  • 32% worry about encountering drivers under the influence of alcohol or drugs at night or on weekends.
  • More than 1 in 3 (37%) actively avoid driving at night.
  • 50% avoid driving in poor weather.
  • 41% leave earlier to avoid feeling rushed.

The UK Areas with the Most Collisions

When looking at total collisions rather than risk per vehicle, the busiest crash period is 5pm to 6pm, coinciding with school pick-ups and the evening commute.

During this hour, the councils with the highest number of reported collisions were:

  1. Kent – 265
  2. Surrey – 215
  3. Essex – 205

Nationally, there were 100,927 injury collisions recorded by police and logged by the Department for Transport over the last year.

Why This Hour Is So Dangerous

Several factors combine to make this the most hazardous hour of the week:

  • Drivers may be returning home after late nights out.
  • Fatigue is at its peak.
  • Reduced traffic can encourage speeding.
  • Visibility is poor.
  • There is a greater risk of drink-driving.

The result is a period where even a small mistake can have serious consequences.

In a bid to help motorists gain a clearer picture of road risks, Confused.com has unveiled an interactive Safety Index tool that highlights the safest and most dangerous times to drive on each day of the week.

By cross-referencing traffic volumes with collision statistics, the tool enables drivers to pinpoint lower-risk windows and make better-informed choices about when to set off.

For anyone considering a bank holiday road trip or a late-night drive home, the message couldn’t be more straightforward: quiet roads don’t necessarily mean safer roads.

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The ‘danger window’ at some of Europe’s busiest airports were you will see the most queues

BRITS have been forced to miss their flights this year due to new rules across Europe.

The new Entry/Exit System (EES) which requires lengthier checks at the border have caused chaos ahead of the summer holidays.

Introduction of New EU digital border system causes delays at Amsterdam Airport
Long queues have caused problems all across Europe because of the new EES rules Credit: Getty

Some families missed their flights in Milan because the queues were so long, while others in Faro and Tenerife have waited hours to get through.

But some experts have said there is a way to avoid them – if you skip landing in the “danger window”.

Travel advisor Julia cited it as a “danger window” which is when a lot of flights are landing at the same time, causing gnarled-up airports.

But if you manage to avoid landing at the peak times, you might find yourself sailing through airport security in minutes rather than hours.

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Popular European country hit by the worst airport queues as ‘families wait 6 hours’

So here are some of Europe’s popular airports – and when you might expect the most ESS-using passenger flights to land:

  • Faro Airport, Portugal: 6am -11am (usually Mondays)
  • Lisbon Airport, Portugal: 6am-8am and 4pm-7pm
  • Tenerife South Airport, Spain: 4pm-8pm (usually Saturdays and Sundays)
  • Barcelona-El Prat Airport, Spain: 6am-9am and 5pm-8pm
  • Lanzarote Airport, Spain: 5am-8am and 4pm-7pm (usually Thursdays and Sundays)
  • Milan Malpensa Airport, Italy: 6am-9am (usually Fridays and Saturdays)
  • Schiphol Airport, Netherlands: 6am-10am and 12pm-3pm (usually Mondays and Fridays)
  • Charles de Gaulle Airport, France: 6am-9pm, 4pm-7pm
  • Athens Airport, Greece: 5am to 8am and 12pm-2pm

So when booking your flight, if you can avoid landing or departing at those time? Expect far fewer queues.

And if you can’t… make sure to bring some snacks in case you get stuck in long queues.

The Sun’s Deputy Travel Editor revealed her two top tips on how to avoid the EES queues this summer.

Spain has even been forced to launch special queues for elderly Brits and families in an attempt to ease congestion.



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