City of Cardiff Airport

A customer claimed they had been told different things by Jet2 staff

Jet2 has stepped in to clear up confusion over its baggage policy. The update came after a query from a passenger with a group booking.

The traveller sought clarification as their reservation included two adults and a six-month-old infant. They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.” They mentioned they had two 22kg suitcases and recalled being informed on a previous Jet2 holiday that they were entitled to “an extra 10kg for the baby”.

According to guidance on the Jet2 website for bookings with children, passengers receive “an extra 10kg allowance for infants” and can also take “up to two items per child or infant free of charge”.

Differing messages

The customer’s query was whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They said they had received contradictory information on this issue on their last trip with Jet2.

The passenger said: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg). On the way back we were told the 10kg should be a separate small checked case.

“Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.” Jet2 responded to settle the matter: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”

Extra items free of charge

When it comes to the two additional items you’re permitted to bring without charge, these may include:

• A collapsible pushchair, pram or buggy
• A car seat or booster seat
• A baby carrier
• A travel cot.

Each item must not exceed 32kg in weight. Should you bring any further items or anything beyond this weight limit, the standard excess baggage charges will apply.

easyJet passengers are being warned they could face serious consequences if they don’t completely switch off certain electronic devices

Holidaymakers travelling with easyJet this summer are being warned that they could unknowingly fall foul of strict cabin rules unless they fully switch off a commonly used electronic device before stepping on board. The trouble is that many passengers only discover the rule once they’ve already reached the airport or are on the verge of boarding, where last-minute slip-ups could spell serious problems.

According to EasyJet, the warning relates to e-cigarettes and vaping devices, which must be carried in hand luggage only and are strictly forbidden from being stowed in hold baggage under any circumstances. The airline’s official policy states: “All electronic cigarettes and vaping devices must be carried in the cabin, re-charging is strictly prohibited and the device must be completely switched off.”

It also advises passengers to keep their devices on their person where they can be kept an eye on throughout the flight, reducing the risk of accidental activation. These rules are in place due to concerns over lithium-ion batteries, which are used to power vaping devices and are well known for posing a fire risk if they become damaged or overheat.

The UK Civil Aviation Authority categorises lithium batteries as a significant safety risk in aviation due to their potential for ‘thermal runaway’, producing intense heat and flames that are notoriously difficult to extinguish in confined spaces. The International Air Transport Association has highlighted a worldwide rise in lithium battery-related incidents, which has gone hand in hand with the increasing prevalence of portable electronic devices, prompting airlines across the globe to tighten their rules considerably.

EasyJet also warns that passengers must take precautions to prevent their vaping devices from being switched on accidentally during flights, including ensuring they are fully powered down before boarding. The airline stipulates that travellers may carry no more than two spare batteries in their hand luggage, and that these must be properly protected to prevent them from coming into contact with metal objects.

Under UK aviation rules, vaping devices must be kept in hand luggage at all times. Official government guidance states that e-cigarettes are strictly prohibited from hold baggage.

Industry experts point out that confusion often arises because rules can vary between airlines and destinations, which can leave passengers unknowingly packing the wrong items before they even reach airport security. Aviation safety specialists also warn that using or charging vaping devices while on board flights is strictly prohibited by all major airlines, with penalties ranging from confiscation to fines or even travel bans in severe cases.

As summer travel demand picks up, holidaymakers are being urged to check airline regulations before they set off to avoid delays, confiscations, or being refused entry at the boarding gate.