Caravans

The holiday park operator changed its accommodation grading over a year ago, and has clarified how this will affect customers, but some have taken to social media to voice their disappointment

Parkdean has changed the way it grades its accommodation and it has left some customers ‘disappointed’, while others have been left confused by the update.

A number of guests have taken to the Parkdean Resorts Complaint Group on Facebook and shared their experience of booking accommodation with the holiday park operator.

Parkdean’s website explains that its grading system is now based on the size of the accommodation, rather than quality or age, so Bronze, Silver, and Gold run from smallest to largest. There are also ‘Premium’ options in each of these grades.

But some customers have claimed that this is different to how other holiday parks grade their accommodation, which could make it confusing. A member of the Facebook group claimed: “Gold caravans were always more luxurious than silver or bronze and this was reflected in the higher price. This new pricing system is not only confusing but very disappointing if you think you are paying for gold quality and end up with bronze instead.”

A spokesperson for Parkdean Resorts, said: “Guests consistently tell us how much they enjoy staying at our holiday parks, and we’re proud to maintain a strong TripAdvisor rating of 4.2 from more than 12,000 reviews.

“Our accommodation categorisation system was introduced over a year ago to help guests find the holiday experience that best suits their needs. As explained on our website, accommodation is categorised by size rather than quality or age, with premium options available across each size category, offering enhanced features and higher-specification fixtures and fittings.

“All of our accommodation is maintained to high standards, and we remain committed to providing every guest with a great holiday experience.”

But some holidaymakers in the Facebook group are still claiming to be left unhappy with their accommodation. One claimed they “booked a gold van” but felt “very disappointed” at what they felt “can be described as a silver van at best”, alleging that staff on site told them “that the grading system has changed and there is nothing they can do”,

Another claimed they had “booked a gold premium caravan and at best it was a bronze” at Sandy Bay Northumberland. They alleged that when they asked a member of staff they were told “pictures are only for illustration only and the status as in bronze, silver gold or gold premium is on the size of the caravan and not the spec”.

There are other holiday park operators that do grade their accommodation based on facilities rather than size. For example, Haven offers six caravan grades, from Saver to Signature Gold, and while some grades such as Bronze and Silver are around the same size, the latter offers extra features such as an outdoor deck.

Park Holidays also offers four core tiers: Bronze, Silver, Gold, and Platinum, with bronze described as an “affordable option” while “platinum caravans are crafted to the highest standards and include private decking, en-suite facilities and premium finishes.” There’s no mention of sizing on its website.

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THE England squad are no stranger to luxury breaks from Hawaii to Dubai and the Amalfi Coast – but some enjoy a humble staycation too.

Here are some of England’s Three Lions footballers past and present that have been spotted at UK theme parks, Haven resorts and even Butlin’s.

Alton Towers

Just a few days ago, Jude Bellingham enjoyed a day out at Alton Towers with his girlfriend, Ashlyn Castro.

The Three Lions midfielder was spotted in amongst the busy summer holiday crowds at the Staffordshire theme park.

He didn’t go unnoticed though…

One onlooker even recorded Jude while he was on the Toxicator – a spinning ride in the Forbidden Valley. which opened last year.

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Haven Holidays

Manchester United centre-back Harry Maguire has previously been spotted at a humble UK holiday park.

In 2024, the footballer left other holidaymakers ‘starstruck’ when he arrived at the bingo hall in Haven Presthaven Sands in Wales.

The footballer went on the break with his brother, Laurence, and wife, Fern.

Presthaven has everything from swimming pools and go-karting, to crazy golf, it has five restaurants including Burger King, Chopstix and Papa Johns. Thanks to its proximity to the coast, it’s easy to take a stroll down to the beach too.

Seaside towns

Former Three Lions defender and current Burnley player, Kyle Walker has revealed he loves a caravan holiday – saying he enjoys a stay in Abersoch, a seaside resort village on the south coast of the Llŷn Peninsula in Gwynedd.

Talking to NorthWales Live, on where he stays while he’s there, Kyle said: “I’d say it’s a posh caravan – like a chalet that we’ve got. I wouldn’t even call it a lodge, it’s a posh caravan.

“We just go down there, there’s just a really good vibe, good community, it’s like a posh council estate. The kids go off in the morning, leave you, and they come back at night, it’s fantastic.

“You go to these nice hotels and everything, and your kids are swinging off the chandeliers and I’m thinking ‘oh my gosh, get me out’ – that’s why I prefer to be down there.”

Lapland UK

Jordan Henderson, the midfielder who has just signed for Chelsea, has previously visited the popular LaplandUK.

The dad-of-three enjoyed the wintry experience alongside his family last year seeing reindeer and visiting Santa.

LaplandUK now two experiences in the country, with the original in Ascot and the site in Manchester which opened last year.

The attraction has revealed some big changes to the experience this year, including giving guests more time in the Elven Village.

Families will have more time to try out activities like ice skating and letter writing.

Tickets start from £60pp to the experience aren’t on sale yet, but you can sign up for updates on the 2026 release.

Winter Wonderland

Fairground rides, funhouses, ice skating and tasty Christmas treats – Winter Wonderland is the sign of the festive season.

And one footballer has been seen enjoying all it has to offer.

Last December, defensive midfielder for Arsenal and the England team Declan Rice was spotted at the festival.

He even took the time to pose for pictures with fans too.

Motorhome staycation

Back in 2021, Steven Gerrard who hails from Merseyside, came back from a luxe holiday in Dubai and went straight on a motorhome staycation.

In a post on Instagram, Gerrard shared pictures of the campervan and of him and his son Lio sitting at the table together.

While he captioned them: “Thanks to Barlow Trailers’ quality service for campervans.

“Great few days with the family.”

Butlin’s

No one can forget the moment I’m a Celebrity when Coleen Rooney, wife of footballer and pundit, Wayne Rooney announced she loves a holiday to Butlin’s.

The star revealed that she still loves a break to the seaside holiday park in Skegness, Lincolnshire with her family.

She said that her son, Kai, even called it “the best holiday I’ve ever been on” at the time.

Every break includes unlimited rides in their fairground, plus the new SKYPARK has lots of climbing towers and slides – including one that’s 14-metres high.

A couple converted an £8k van during the pandemic, despite having no experience, and since then have swapped exotic trips abroad for staycations to some very unusual UK locations

A “battered” carpenter’s van that cost £8,000 changed the course of one couple’s lives after they turned it into a home on wheels.

Andy and Claire Stocks, also known as St Christopher of Atlantis to more than 45,000 followers on YouTube, have swapped foreign holidays for staycations in their van, sharing their adventures across the UK’s underrated spots with their fans.

The Barnsley couple fell into van life accidentally, taking on the task of turning a van into a motorhome after their Mercedes broke down during the pandemic and they were unable to get parts. “It started to get this intermittent fault on the dashboard and I didn’t really want to part with the car, but it got worse and worse, and it was coming up more and more,” Andy explained.

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“I was a little bit annoyed at it. So, I decided to buy a van instead. I just kind of threw the teddy out of the pram because the car that I liked, I couldn’t have.”

But that van ended up being life-changing for the couple. They swapped exotic jaunts to hotels and Airbnbs in the Far East and Central America for simpler staycations, and have now semi-retired to spend more time on the road and focus on their YouTube channel.

The couple has also turned their adventures into a book: It Started with a Van, due to be released in paperback on July 16. The story begins with them finding a van and deciding to give vanlife a go, with Andy noting he had no experience and “an unrealistic amount of confidence” when he took on the project.

Andy admitted that the start of the project had its hitches. “The first job that I had to do – there’s a bulkhead that separates the cab from the back to stop things flying into the cabin. So, I had to remove that. I thought that was going to be a really easy job. And I started taking the bolts out, and they were all good apart from one bolt, and that took me two weeks to actually get rid of. So it kind of set the tone for everything else that followed.”

While they learned some skills from YouTube and a book on conversions, the couple went into the project blind, doing jobs after work in the winter whenever they had enough light.

In addition to the initial cost of £8,000 for the van, the couple spent a “few thousand” on the renovations, although they haven’t worked out the true amount. Andy joked: “I might be in trouble with her if I did.”

Their first trip in the van was to Conwy in Wales, and it took place with the build half-done. The couple admitted it was less glamorous than many vanlife influencers would have you believe.

“I was trying to sell the lifestyle to Claire. What actually happened was we sat in a car park with a sandwich. On the bare floor,” laughed Andy.

As they worked on the van the couple had the idea to put updates on their progress on YouTube. They have since built a base of thousands of subscribers. But at first, the reception wasn’t quite what they expected.

Andy said: “When we put it out on YouTube, I think people thought it was a bit of a joke. Some of the initial comments were, ‘Oh, that was really funny. That was, you know, you made me laugh.’ And actually, that wasn’t your intention at all.

“No, I put my best foot forward thinking this would show people how to build a van, but they thought it was more of a funny sort of parody type thing really.”

However, they persevered and have now cut their work days to three a week to allow them to spend more time in the van and creating YouTube content.

In a typical day, the couple travel to a campsite and create a video tour of the facilities. “A lot of people book campsites off the back of us. We turn up, we set the pitch up, then we grab the cameras, and then we will go and tour the campsite and the surrounding area. And then when we’ve done that, we come back to the motor home and we’re working basically,” Andy said.

“The illusion is that we are out and just on campsites and enjoying ourselves., But we’re editing, we’re dealing with the social media side, the comments. And so it’s like our motor home now, it’s a bit like an office on wheels.”

Despite the success of their build, Andy conceded that if they had to do it all again, he’d “probably get somebody else to build it because I really found out what my limits were.”

After enjoying adventures that took them all the way to Italy through Switzerland, Germany, and Belgium, plus lots of staycations, the couple eventually traded in their carpenter’s van, opting to buy a motorhome instead.

As a couple on the road all the time, Andy and Claire noted that living in tight quarters can lead to annoyances. Their original van had no separate seating area, just a bed, and no built-in toilet, so they had to rely on campsite facilities and stay “mega organised” to cope.

The couple also dealt with breakdowns and an incident where they ended up trapped in a full-blown blizzard. Perhaps most memorable was when they ended up in completely the wrong place.

Andy said: “We did have an occasion where we put in the wrong location into the satnav. I went to the completely incorrect country. It said we should have been somewhere in France. We ended up in Belgium.”

Debunking a common myth, Andy and Claire say they like to support the local economies in places they visit, often highlighting local cafes, bars, and shops on their channel.

And their trip highlights? The Isle of Mull was a favourite of Claire’s as it has “the most wonderful sunset we’ve ever seen”. She recommended a campsite called Fidden Farm and said: “And the beaches truly are white beaches up there”, comparing it to the Maldives.

Andy’s favourite was a little more unusual: “This is a really random place that we would never expect it. We went to Hartlepool Marina and we saw dolphins. It was so beautiful, kind of an industrial location actually, but then you look up and you’re watching the dolphins.Goodness!

“The Northeast is a bit like that. You know, you can be on a beach and you look one way and there’s industry, but then you look the other way and you’ve got wildlife. Everywhere has got something going for it.”

So, will Andy and Claire ever hang up their motorhome keys? The couple said that they’d like to stay on the road for as long as possible. “We are quite young to be motorhomers. The demographic of our channel is a lot of people that are older than us. So, we’ve got all that to go and we’ll do it as long as we enjoy it,” Andy added.

And his advice to anyone thinking of taking on this kind of life? “Just do it now while you can. Just do whatever you want to do. Get out and do it. That’s my advice.”

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