Brussels International Airport Company

There are several Jet2 rules to note when planning your trip

Jet2 has clarified its baggage allowances after an enquiry from a holidaymaker. The customer asked for help as they got ready for their summer getaway.

The person contacted the provider over social media on June 23. The traveller had booked their journey through Jet2holidays, and was due to jet off the following week.

They posed a question about their luggage entitlement. The customer wrote: “We have 3 x 22kg baggage allowance. Assume we are good to check in just two bags provided weight doesn’t exceed allowance?”

They went on to ask if they could check in one suitcase weighing 23kg and another at 25kg while remaining within their total allocation. Jet2 replied to set out the options available to the customer.

Combining your baggage allowance

The airline confirmed: “You can pool your luggage into two suitcases as opposed to three, as long as this doesn’t exceed your combined allowance of 66kg, and that no single article of luggage exceeds 32kg. I hope this helps.”

According to Jet2’s official guidance: “Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You’ll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.”

You can add extra luggage when you book or through the Manage My Booking facility. Simply enter your booking reference, surname and departure date, then navigate to ‘Add Holiday Essentials’.

Query over 10kg allowance

Jet2 was also recently asked another question about its baggage weight rules after a passenger reported receiving contradictory information. The person had a booking for two adults and a six-month-old infant.

They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.”

They said they had two 22kg checked bags and that on a prior Jet2 holiday they had been told they qualified for “an extra 10kg for the baby”. According to Jet2’s official website guidance for bookings with children, passengers receive “an extra 10kg allowance for infants” plus “up to two items per child or infant free of charge”.

The passenger asked whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They described receiving mixed messages on their last Jet2 journey. The customer recalled: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg).

“On the way back we were told the 10kg should be a separate small checked case. Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.”

Setting the record straight, Jet2 responded to the passenger: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”

One airline is reducing its service that day by 60 per cent

UK holidaymakers are preparing for fresh travel disruption after the announcement of strike action. Media reports today confirm that Brussels Airlines is reducing its service by 60% on May 12. A spokesperson for the carrier confirmed the news on Tuesday.

Disruption that day is a possibility for Brits and others heading there, given that the airline flies regularly to and from London Heathrow, although details of flight cancellations have not yet been disclosed. It also has services to and from Manchester Airport and Edinburgh Airport.

The move follows Brussels Airport’s warning of expected disruption on that date due to nationwide industrial action. Numerous security workers and service providers will be downing tools.

Airlines have been requested to cap the number of departing passenger flights on the day in order to maintain safety and prevent excessive waiting times. The news site 7sur7 reports that the FGTB, CSC, and CGSLB unions are organising another major mobilisation in the streets of Brussels.

It marks the latest wave of strike action to hit the country. No passenger flights took off from Brussels Airport during the previous national demonstration, although commentators say disruptions are expected to be less severe on May 12, according to local media reports. “Just under half of the scheduled departures will be able to operate,” Zaventem Airport estimated.

In addition, strike action is also planned separately in the aviation sector. The Mirror reported on Tuesday that notice was lodged this week that could see strikes involving pilots.

The joint union front (CNE/ACV Puls, CSC Transcom, CGSLB/ACLVB, and Setca/BBTK) has filed a national strike notice for the entire Belgian aviation sector. Approximately 1.3 million Brits visit Belgium annually – suggesting hundreds if not thousands of UK travellers could be impacted on that single day alone. Brussels Airlines is cancelling roughly 60% of its flights that day, Le Soir reported.

Bosses say the long-haul network will bear the brunt, as these flights carry many connecting passengers. For shorter routes, the airline is giving priority to flights with the greatest number of direct passengers. “Further cancellations cannot be ruled out. Passengers whose flights are cancelled can either rebook or request a refund. We continue to monitor the situation closely; further cancellations cannot be ruled out,” says Brussels Airlines.

“Brussels Airlines is not involved in the labour dispute between the unions and the Belgian federal Government. Yet, the consequences always fall on our passengers, our colleagues, and our company. In the current geopolitical context (particularly with high fuel prices, editor’s note), such actions are irresponsible.”

“In collaboration with all relevant partners, Brussels Airport is working to ensure that as many flights as possible can depart that day,” the national airport said in a statement.

The airport, however, anticipates only minimal disruption to incoming flights. Passengers due to land at Brussels Airport that day are still urged to check the latest status of their flight directly with their airline.

The unions announced the fresh mass action at the start of the month. The demonstration forms part of a series of union actions they have been carrying out for over a year in opposition to the federal government’s reforms to policies including pensions.

The most recent national demonstration took place on 12 March. Between 80,000 people (according to the police) and more than 100,000 (according to the unions) took to the streets of Brussels. Not a single passenger flight departed from Zaventem Airport on that occasion.

Your rights as an airline passenger

According to the government’s gov.uk website, your airline, travel agent or tour operator is obliged to give you “clear and easy-to-understand information on the conditions of your travel at the point of booking.” Travellers are urged to check these carefully.

The website says: “Airlines and travel agents selling flight tickets must make clear the full price for all mandatory charges, such as taxes, at the time of booking. They should make clear any additional costs for optional extras. For example, for luggage allowance or seat selection.

“If you have booked a package that includes a flight (such as flight and accommodation or flight and car hire) you may also have both package and ATOL protection. Take your ATOL Certificate with you.”