A holiday in Lanzarote turned into a nightmare for the family after John suffered a heart attack – and then they had issues when trying to get their sons home
It wasn’t the holiday end that the family had expected(Image: Handout)
A father of two was on holiday with his family when he suffered a heart attack, but faced turmoil when trying to fly their children home.
John Evans, 61, from Cardiff, Wales, had been on holiday with his wife, Annette, and their two children, aged 12 and 15, at the time, when he started to feel unwell. While they were enjoying a sun-soaked getaway at a resort in Lanzarote, John felt unwell. When his wife, a nurse, became concerned, they called a doctor. The next thing they knew, John was told to go to hospital.
“At that stage, I didn’t want to make a fuss, but I thought fair enough. I hadn’t had much chest pain at the point, but I was light-headed,” John told the Mirror. At the hospital John was undergoing an ECH when he began to experience “severe pain”.
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The 61-year-old explained: “They said, ‘he’s having a heart attack now’. My wife was asked to leave the room, and they put some lines in me. I was vomiting and not very well at that stage, but they managed to put a stent in. Basically, there was an occlusion (blockage) in my left main stem artery, which is the worst possible place to have an occlusion. But then the stent got blocked, so they had to shock me a couple of times.”
Thankfully, John came around, and was taken to Cardiac Care Unit where he remained for three days, before being transferred to another ward in the hospital. Yet, as his heart attack happened the day before the family were due to fly home, the parents were left with the additional stress of trying to get their children home.
“My wife was obviously very upset, and we didn’t know how long I’d need to be in the hospital for,” John said. “We didn’t really want the kids getting worried, so we thought it was best they flew home with the other family (they had been on holiday with), and my sister would then meet them at the airport in the UK. We weren’t sure what we needed for them to fly without us.”
John and Annette signed a note confirming they had given consent for another family to travel with their two children back to the UK. Annette went with the group to Lanzarote airport to ensure everything went smoothly. As they had all checked in to their flight online the day before, they went through airport security and to their departure gate.
However, when they got to the gate, John claimed that his wife was told by easyJet staff that the children couldn’t travel without their parents onboard. John alleged: “They had our four boarding passes and a letter with our consent, but they point-blank refused and said that we had to get a letter from Guardia Civil to allow the kids to fly without parents, which was a bit of a shock. I had spoken to other people who have travelled with their own kids and taken other kids on holiday, and they never had any problems.”
As a result, their children had to stay in Lanzarote, which John said “put a bit more stress on the wife” who had to find an Airbnb near the hospital and start making plans for how to get their children home, as it was unclear how long John would remain in hospital.
It’s worth noting that easyJet states on its website that children aged 15 years and younger cannot travel unless they are accompanied by an adult. The airline also confirmed to the Mirror that, for British nationals, children under 15 can travel with another adult provided they have written consent from the child’s parent or legal guardian, but said there are different regulations for children of certain nationalities or when travelling to/from specific countries. However, the child must be on the same booking as the adult they are travelling with.
Annette went to the Guardia Civil to inquire about what they needed for their children to travel back to the UK with their godmother, who had flown out to Lanzarote. However, the couple say she was told by staff there that they didn’t need a letter from Guardia Civil, despite what they’d been told at the airport.
After this, they rebooked flights with another airline for their two sons and their godmother to fly home together. John said. “They flew home without any bother on Monday. They didn’t check any documentation and didn’t ask for anything.”
The following Saturday, and after a week in hospital, John was able to fly back to the UK. But following the ordeal, John said: “My wife was struggling, and it was frustrating. I was a bit annoyed at easyJet as they had given my wife the wrong information during a fairly stressful time.”
While John was able to claim the majority of their additional expenses, including the flights, through travel insurance, the issue is not settled in his mind, as he feels that nobody addressed the fact they were given “wrong information at the gate”.
Annette got in touch with easyJet, who apologised for the “challenges you all faced at Lanzarote airport”. However, John said he still feels “quite angry” at the whole situation as “the boys were struggling, their dad was in hospital, and they were in a nasty position – they had to stay around when they could have been at home, out of the stress”.
A spokesperson for easyJet told the Mirror: “We are very sorry to hear about Mr Evan’s circumstances and fully understand this will have been a stressful time for the family.
“We take the safeguarding of minors very seriously and have processes in place to ensure their wellbeing and to support our customers should their children need to be accompanied by someone other than their parent or legal guardian. This includes ensuring children are on the same booking as the adults they are travelling with, and we can make these changes to a booking for customers ahead of travel.
“Whilst Mr and Mrs Evans provided a letter of consent, as their children were on a separate booking to the adults they were travelling with, they were unfortunately unable to travel. We are in touch with the family about their experience and are offering any further assistance they may need.”
