Air travel

Airline and travel company has contacted all passengers with holidays booked to inform them of a change to when booking documents are sent out amid Middle East conflict concerns

All Jet2 passengers with holidays booked have been contacted by the operator regarding an important change. Thousands of travellers have received emails notifying them that their holiday documents will be arriving later than originally expected.

This has raised alarm bells among some customers who fear it could be a scam – particularly as Jet2 has recently been warning about numerous fake social media accounts being created in an attempt to defraud passengers.

One passenger wrote on X: “@jet2tweets Hi, I’ve just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, I’ve a feeling this was a spam email though.”

Another passenger added: “I had the same email. Flying on 25 May with jet2,” A traveller added: “Ive just had the same email !”

The email says: “Just so you know, following a change to when we send out the documents for your holiday, you’ll now receive your documents 14 days before departure, rather than 28 days as stated on your original booking confirmation. You don’t need to contact us or take any action – you’ll recveive your documents 14 days before you travel. Have a lovely holiday!”

Responding on X, Jet2 confirmed it was a genuine message and explained: “Hi there, thanks for reaching out. Yes we can confirm that you will receive your documents 14 days before departure. Should you require any further assistance, then please feel free to send us a DM. “

The shift towards holidaymakers securing their travel documents closer to their departure dates comes amid growing uncertainty sparked by the Middle East conflict. Last week, Fatih Birol, executive director of the International Energy Agency (IEA), warned there could be flight cancellations “soon” if oil supplies remain restricted by the Iran war.

The head of the world’s energy watchdog also cautioned that Europe has only six weeks’ supply of jet fuel because of the Middle East conflict. Iran continues to have a stranglehold on tankers passing through the Strait of Hormuz and has fired at several over the weekend.

Worried holidaymakers have been flooding Jet2’s social media channels with their concerns. One wrote: “@jet2tweets Hi there – we are looking to go away for a week to Malaga in June and want to know how concerned we should be about the reporting of lack of airport fuel and what happens to our holiday should something like this happen and impact our holiday. Can you help…?|”

Another posted: “Are holidays going ahead as usual? We’ve booked an all inclusive 10 day to Crete in June. I’m worried about jet fuel prices.” While a further traveller asked: “You guys aren’t planning on last-minute flight cancellations due to potential jet fuel shortages, are you? Family holiday booked in May, FYI” Jet2 responded: “Hi all, flights are planned to go ahead as normal. If anything were to change regarding your booking, we would be sure to reach out to you directly to make you aware and discuss the options available to you. Thanks”

Meanwhile, Javier Gándara, easyJet’s CEO for Spain and Portugal, spoke at the reopening of the airline’s base in Palma, Mallorca, where he gave his assessment of the current fuel supply situation: “What the producers and airports are telling us is that there won’t be any supply problems for the next three or four weeks.

“Beyond that, it’s difficult to see. In Spain, we are in a comparatively better situation than neighbouring countries for two reasons. Firstly, because of all the crude oil that is imported and then refined here, only 11% comes from the Middle East, which is the percentage affected by the closure of the Strait of Hormuz; the remaining 89% comes from elsewhere.”

He went on to warn: “No one will be immune to potential supply problems. Ships that leave and pass through the Strait of Hormuz and come to Europe take an average of 45 days, and they have already been practically out of service for two months. It will take time to recover all of that. It’s difficult to know what will happen, so we’ll react as we go.”

As the European Union’s (EU) new Entry/Exit System (EES) is fully introduced, airlines have issued advice on what time Brits should arrive at the airport to avoid disruptions

Airlines including TUI, easyJet and Jet2 have issued updates and travel advice amid the rollout of the European Union’s (EU) new Entry/Exit System (EES), urging travellers to arrive at the airport as ‘early as possible’.

Brits heading abroad have been hit with major travel disruptions following the rollout of the European Union’s (EU) new Entry/Exit System (EES). There have been reports of lengthy border control queues at European and UK airports, along with missed flights, as thousands of holidaymakers pass through the new digital border system for the first time.

The EES, which was fully implemented on Friday, 10 April, requires all Brits travelling to the Schengen area to “create a digital record” and register their biometric details, such as fingerprints and a photograph. It is required for their first arrival at the airport border in the Schengen area, and after the initial registration, the EES remains valid for three years.

READ MORE: Travel expert’s passport warning as Brits risk £160 fee or being denied boardingREAD MORE: 5 travel changes Brits should be aware of before summer

The government noted that the EES “may take each passenger extra time to complete, so be prepared to wait longer than usual at the border.” Yet, travellers have reported gruelling delays of up to three hours and missed flights, and airlines have issued key advice to passengers as they grapple with the new digital border system.

TUI

In a travel alert on the EES, TUI advised passengers: “At some airports, you might still find longer queues, particularly at busy travel periods. We know this isn’t the travel experience you want before, or after your holiday – and it’s certainly not the one we want for you – so please know we’re doing all we can to support.

“To help your journey run as smoothly as possible, please allow a little extra time when passing through border control. Keep any essential medication in your hand luggage in case of delays, and when departing the EU, head straight to passport control after dropping your bags to avoid hold‑ups. Bringing some extra water for comfort is also a good idea.”

easyJet

In an “important update” released earlier this month, easyJet warned: “Airports across Europe may experience longer queues at passport control whilst the new European Entry /Exit System (EES) border checks are being completed.

“This will mean you may need to have your biometrics taken, including your face and fingerprints scanned.” They advised passengers to plan their travel to and through the airport as they may “experience longer queues”.

Travellers who need to drop off their bags should “go there as soon as it opens”, and then make their way through “security as early as possible”. They further cautioned that there could be additional checks at passport control before the gate, and that passengers should go to the gate or boarding area “as soon as it’s announced”.

easyJet added that travellers should ensure they have all the correct documents required for travel, although Brits do not need to do anything before arriving at the border for the EES. They further warned that there could be “longer queues” at their arrival airport.

Jet2

On expected delays from the EES, and how it could impact holidaymakers, Jet2 said: “There may be longer wait times at Border Control at some EU Airports, especially at busy times. Once you start your EES registration, it should take around 1-2 minutes per person to complete.

“There may be longer wait times than usual when you arrive in destination and before your flight back to the UK. Unfortunately, this is outside of our control. But remember, there’s nothing you can prep before you travel.”

Meanwhile, in response to a traveller following delays at Faro Airport, Jet2 advised on X: “We kindly recommend customers arrive to the airport as early as possible, to allow plenty of time to make it through.”

For travel back into the UK, Jet2 said: “You’ll also need to pass through EES when leaving the EU in the same way you do on arrival. Depending on how busy the airport is, this may result in longer wait times at passport control before boarding your flight to the UK. After checking in for your flight, please head straight to security and passport control in order to arrive at your gate in plenty of time.”

British Airways

On general information about the new digital system, British Airways explained on their website: “You should allow extra time to register your biometric details, such as fingerprints and a photo, the first time you enter the EU. There is no cost for EES registration, and your digital record will last three years before you need to register again.”

In response to a question on X about arrival times at the airport, a member of British Airways said: “Hi there. We ask customers travelling on our European short-haul flights to be there two hours prior to departure. It would be three hours if you’re travelling on a long-haul flight and one if you’re travelling on a domestic flight within the UK.”

For more information on the new EES system, visit the government website.

Do you have a travel story to share? Email webtravel@reachplc.com

B&M is selling the XL set ‘perfect for suitcases, backpacks, and carry-on luggage’

B&M shoppers can save space in their cabin baggage and suitcases with a £6 set. Known for selling budget-friendly accessories, the retailer is stocking the travel items ahead of the summer holidays. The bargain chain is selling a new pack of XL packing cubes in stores now.

For shoppers interested in the Beach Club XL Packing Cubes, the four-piece set could help to ‘simplify packing’. There are also three colours available, so families looking to streamline their luggage can each choose their own set to separate their outfits.

The product description says: “Simplify packing for your next trip with our space-saving Beach Club XL Packing Cubes. Great for organising and separating outfits and accessories. Perfect for suitcases, backpacks, and carry-on luggage.”

B&M is stocking a selection of travel accessories ahead of the summer holidays. For shoppers looking for more packing cubes, there’s also a pack of six Travel Packing Cubes for £5. The description explains: “This set includes six packing cubes in various sizes, great for separating outfits and accessories with ease, and for maximising your storage space.”

The retailer also sells small accessories such as travel pillows, suitcase locks, and adapter sets. Meanwhile, shoppers looking for luggage items, including cabin bags and suitcases, could be in luck.

B&M’s current selection includes a £15 Excel Foldable Cabin Case and a £55 Havana Suitcase. The product description for the cabin case says: “Designed for your next getaway, this stylish Foldable Cabin Case is built to make travelling a breeze. Features an adjustable handle and plenty of space for your trip away, whether for work or leisure.”

For holidaymakers looking for more options, there are several budget-friendly retailers such as Home Bargains and Dunelm selling travel accessories. For instance, Dunelm sells £12 Sophie Robinson Packing Cubes.

Dunelm says: “These colourful cubes are the perfect way to sort and store your essentials, making packing and unpacking a breeze. With vibrant prints that add a dash of fun, they’re the ideal match for the coordinating luggage from this collection (sold separately).”

The set is popular with reviewers, with 4.8 out of five stars online. One happy shopper said: “I love the patterns, they are really pretty and make me smile. Much easier to spot which one you need. I spent ages looking for some which didn’t cost too much but were good quality.”

Another fan wrote: “Really nice quality and love the colours – makes a difference to other more boring cubes on the market. Took them on holiday and had no issues, zips worked well and I fit lots of clothes inside.”

Someone else replied: “These colourful packing cubes are delightful. Fit beautifully in my case, smooth zip and easy to wash.”

The country has chosen to abandon the new biometric security measures over concerns about queue chaos and flights taking off without passengers

Greece has suspended EU fingerprint and facial scans for British holidaymakers. The country has chosen to abandon the new biometric security measures over concerns about queue chaos sweeping across the continent. Queues have been hitting the country with four hours reported in many destinations, including Greece.

All travellers from the UK and other non-EU countries are supposed to be photographed and fingerprinted at EU airports and border crossings under the new entry and exit system (EES) introduced by Brussels.

Holidaymakers have been cautioned that the new security measure, which is now fully operational, could trigger airport delays of up to four hours. Eleni Skarveli, director of the Greek National Tourism Organisation in the UK, stressed that the decision would “ensure a smoother and more efficient arrival experience in Greece” and would “significantly reduce waiting times” while alleviating congestion at airports.

The EES is intended to replace manual passport stamping and better monitor the 90-day visa-free limit, but its introduction has caused havoc at some of Europe’s busiest airports.

A statement on the website of the Greek Embassy and posts on official social media channels said: “Update for British passport holders travelling to Greece. “In the framework of the implementation of the Entry/Exit System, as of 10 April 2026, British passport holders are exempt from biometric registration at Greek border crossing points.”

There was no further detail of how long the exemption would last, and FCDO travel advice for Greece has not been updated.

Luke Petherbridge, director of public affairs at travel trade organisation Abta, said: “While for many the travel experience remains smooth, we’re disappointed and frustrated to see some passengers being caught up in delays due to EES.

“Abta has been warning destinations and the (European) Commission for some time about the need for proactive steps to be taken to avoid delays, including the full use of contingency measures to stand down biometric checks at busier times, and adequate staffing especially at peak times.”

A total of 122 passengers were reportedly unable to board the flight from Milan Linate to Manchester on Sunday because of delays at passport desks caused by the ramp up of the EU’s Entry Exist System (EES).The 11am departure was held for 59 minutes before departing with the majority of seats empty.

One of the affected easyJet passengers, Kiera, 17, from Oldham, Greater Manchester, said she and her boyfriend arrived at Milan Linate airport at 7.30am on Sunday. She told the BBC: “We got to Border Control and it was a massive queue of people. I wasn’t feeling great anyway because I think I’d got food poisoning.

READ MORE: Full list of airports as easyJet warns of ‘longer queues’READ MORE: Major airline cancels hundreds of flights as ‘last resort’ over Iran fuel crisis

“At about 10.50am they brought some water over for people, and when we got to the front of the queue someone asked us if we were going to Manchester, and told us our flight had just gone.”

Vicky Chapman, 26, from Wirral, Merseyside, was booked on the flight with her family, including her five-year-old son.

She told the Liverpool Echo they arrived at the airport “with more than enough time” but were “refused entry through passport control”.

She continued: “We were then told that we are a ‘no show’ on our flight because we did not get to the gate on time, even though passport control had issues and they would not let us through.

“We were passed from pillar to post for three hours and no-one helped us. “It was so hot in the airport, people were vomiting, people were almost passing out.

“We’re being told that Tuesday is the earliest we can get back, and that we have to fly to Gatwick. We’ve had to pay out of pocket for an Airbnb.”

An easyJet spokesman said: “Due to delays in EES processing by border authorities, some passengers departing from Milan Linate on Sunday experienced very long waiting times at passport control.

“We held flight EJU5420 from Milan to Manchester for nearly an hour to give passengers extra time but it had to then depart due to crew reaching their safety regulated operating hours.

“Customers who missed the flight have been offered a free flight transfer.

“We continue to urge border authorities to ensure they make full and effective use of the permitted flexibilities, for as long as needed while EES is implemented, to avoid these unacceptable border delays for our customers.

“While this is outside of our control, we are sorry for any inconvenience caused.”

Of the 156 passengers reportedly booked on the return flight to Manchester, just 34 made it on board – leaving a staggering 122 stranded in Italy. EasyJet subsequently issued an apology over the incident.

At three of the UK’s “juxtaposed” border controls in Dover, Folkestone and London St Pancras, the pricey EES kiosks remain unconnected to the French police aux frontières IT system. These issues are not expected to be resolved until September, according to the Independent.

Greece is heavily dependent on British tourism, particularly at its bustling island hotspots such as Corfu, Crete and Rhodes, which can welcome upwards of 2,000 UK passengers daily during peak season.

The decision by Athens is widely regarded as a move to offer reassurance to British holidaymakers, and could encourage other Mediterranean nations to follow its lead. Greece is yet to confirm an end date. for its EES exemption for British travellers.

Holidaymakers are already considering switching their summer holiday plans this year, according to travel industry experts.

“Because of the war in the Middle East, Europe is seeing a big increase in interest as a holiday destination this year,” an ABTA spokesman said.

ABTA added that Greece was anticipated to be the fifth most-visited destination by Britons this summer, trailing behind Spain, France, Italy and the USA.

The spokesman said: “I think it’s too early to say what this change might mean for the number of people visiting, particularly as decisions on where to go are based on a number of factors.”

It’s thought travellers now weighing up a continental break may pivot towards Greece to sidestep potential headaches caused by the new scheme. “Greece for me this summer then, was thinking of Tenerife, but no way I’m putting up with those queues and chaos,” one man posted on X.

Another person added: “I work in the travel industry, already had customers worried about this new system believe me, Greece will benefit from this stand!” While a third chimed in: “Perfect – off to the Greek islands this summer – common sense prevails!”

An air passenger found a handwritten note in the pocket of her seat and shared it on social media, as she admitted she “couldn’t stop smiling” after spotting it

A traveller who found an adorable note in the pocket of the seat on their flight admitted she “can’t stop smiling” after posting it online. Taking to Reddit, she shared a snap of the sweet handwritten letter from a “kid who wants to make the world a nicer place”.

“Hello, I don’t know who you are but I sat in this seat before you,” the note began. “I hope you have a good day and a good flight. However, if you are vomiting in this bag I feel for bad for you. I’m writing this message because I am a kid with a goal to make the world a nicer place”.

The child’s note proceeded to request that the “act of kindness” be passed on to create a “chain” of goodwill, meanwhile.

“So please, do an act of kindness today out of the good of your heart and tell the person to pay it forward,” it continued. “This way we can start a chain of good in this world. Have a good day.”

The note clearly struck a chord with numerous other Reddit users.

“This is absolutely adorable, that kid has an amazing goal!” one person declared. “It’s one of my goals too.”

A second exclaimed: “What a great kid! That is the most wholesome note. Hats off to the parents. The world needs more of this.”

A third individual agreed: “Very sweet. Even the kids feel that the world is rotten. Let’s all regardless of our origin heal the world. Let’s all be nice and kind, and it won’t hurt or take anything away from any of us.”

Whilst a fourth gushed: “That’s lovely and also good to see when we live in a world where there is so much selfishness and evil.”

Indeed, the note inspired others to do the same including on Reddit who shared snaps of their own similar gesture.

“Hopefully this helps someone in a bad spot at 30K feet,” they penned. “I was inspired by the internet (thanks Reddit) and wrote a letter on a Barf Bag. Hopefully someone eventually sees this and it makes someone’s day.”

They later added: “It felt really good to put positive vibes out there. Hopefully someone sees it and it brightens whatever mood they are in.”

The note comprised words of wisdom for those suffering difficult times, encouraging any readers to “hang in there”. It continued: “This sucks but will be over soon. Everyone will be able to relate to the misery you are going through. You can do it.”

Save stress and time if your holiday is due to start in the early hours of the morning

People can start their holiday quicker than others when flying with Jet2 and taking advantage of a little-known service that lets families skip the queues. Planning this ahead of time can make early morning flights feel “a whole lot easier”.

On its website, Jet2 claims the Twilight Check-in service can be used by any passengers booked to fly on a service due to leave the airport before midday. Later flights in the afternoon or evening cannot benefit from this perk.

A spokesperson said: “Your morning flight is about to get a whole lot easier. With our free Twilight Check-in service, you can drop your bags off at your UK departure airport between 4.30pm and 9pm the evening before your morning flight.

“Thanks to Twilight Check-in, when you arrive at departures the next day, your luggage is already sorted. If you live near the airport or are staying at a nearby hotel, it’ll make your morning a little easier.”

Flights leaving before midday are extremely common at UK airports. People tend to opt for these early departures to make the most of their holiday time rather than leaving the UK later.

The following UK airports offer the free Jet2 Twilight Service:

• Birmingham
• Bristol
• East Midlands
• Edinburgh
• Glasgow International
• Leeds Bradford
• Liverpool
• London Gatwick
• London Luton
• London Stansted
• Manchester
• Newcastle

The process of pre-checking luggage the night before can save time and hassle on the morning of the trip. Jet2 claims that people don’t need to book this service specifically in advance, but people do need to check in online “no later than 24 hours before their flight”.

Some UK airports offer discounted or free limited-time parking to customers who use Twilight Check-in. The Jet2 website lists 10 that offer this for customers, but stresses that travellers should check for themselves using the Airport Information page on its website.

People who want to use this service will need to remember to bring their boarding passes and passports along with bags (excluding hand luggage). After completing everything, get some rest and, on the day of the flight, Jet2 claims people can simply “bypass check-in and head to security”.

It only takes one person from your group to check in and drop off bags for up to six people travelling on the same booking reference. For full details of how the free service works, click here.

Your choice of suitcase can impact just how well baggage handlers are able to board and unboard it

When travelling, you may think picking a suitcase is a pretty simple task, but one baggage handler has suggested that you may want to think again. Taking to Reddit, a baggage handler named Adam answered some questions about the job.

One curious internet user asked: “What’s the best / worst luggage to buy?” To which Adam was quick to reply: “Some of the worst bags to buy are the ones which have no wheels.

“In my airline, none of our holds are bin loaded, so we have to manually stack the bags inside each hold, and they can get fairly long.”

He continued: “If your bag has at least two high quality wheels, then it allows us to roll them down the hold quickly, making it easier for us. Otherwise, we have to throw the bags in order to keep to the scheduled times.

“My absolute least favourite bags are the ones that have four wheels, but one of them is seized up, so we try to roll it down, but it just falls over after moving six inches.”

Following on from this, a former baggage handler replied: “I used to handle bags. The multiple zipper expanding tubes with four tiny wheels on the bottom are garbage.

“Square ones also suck. Both mess up the stack pattern and forced me to adjust. I had always wished on airlines issuing standard bags for use. If all bags were the same, it would be a dream. Don’t get slick hard sided. They slide off or these slide off out of place.”

Similarly, flight attendant Megan Homme, who works for an American airline and shares clips on TikTok under the handle @meganhomme, previously shared some tips for picking out the right suitcase before jetting off.

Megan highlighted that one initial consideration should be your suitcase’s construction material. Whilst soft-shell cases might be simpler to handle, they can create difficulties if another passenger’s luggage spills or splits open in the cargo area.

She also suggested opting for a dark coloured case to reduce the likelihood of visible damage when it reappears from the hold.

“If your bag is going under the plane, it is going to be scuffed up very quickly. I learned that the hard way.”