Simple mistakes could not only invalidate travel insurance but also leave the medication ineffective or even ‘unsafe’
It is important to notify travel insurers(Image: GettyImages)
A warning has been issued to thousands of people who will be travelling abroad on weight loss treatments this summer as mistakes could mean they are not only ineffective but could be “unsafe” to use. Millions of people currently use the jabs to help weight loss but there are strict rules around their use.
A survey by ZAVAfound an estimated 337,000 people will holiday on Mounjaro or Wegovy this summer however if it is not carried and stored correctly it can be left “ineffective”. Experts at the firm have now provided three tips for travelling with Mounjaro and Wegovy, alongside the most important things to know before heading off.
You could be invalidating your travel insurance
When taking out travel insurance, you often need to declare any pre-existing conditions during an online application or by calling your insurer directly. Failing to declare the use of weight loss treatment could render your policy invalid, leaving you unable to make a claim should something go wrong, which could result in a bill worth thousands of pounds.
You should also check import restrictions to any country you are travelling to and verify if the medication can be brought into the country and how much you’re allowed to carry for personal use. Make sure to also take evidence of your prescription with you, whether it be in paper or digital form, and that your treatment is in its original packaging.
Insurers like Admiral don’t typically cover GLP-1 injections bought from an unofficial programme, if a medical professional isn’t monitoring them or hasn’t been declared. It is strongly advisable to follow up with a direct call to your insurer to confirm everything is properly documented. When in doubt, contact your insurer and your GP before travelling.
Storing jabs in hold luggage could freeze your medication
Putting injection weight loss treatments in with checked luggage can be a huge risk. The compartments where checked baggage is stored undergo huge changes in temperature and pressure that may alter the effectiveness of, or even damage, your medication. It can get very cold and may freeze and unfreeze the liquid in the pen, making the injections unsafe to take. Make sure to take a carry-on bag with you to store your medication in.
Essential liquid medicines are allowed through security, even if they are over 100ml; security often advises keeping medicines separate in your bag where possible, informing the Security Officer and bringing supporting documentation if possible. After this step, make sure that your medication stays in its original packaging. If you have any specific queries about carry-on luggage and medication, contact your airline provider.
Not having access to a fridge could damage your medication
Both Mounjaro and Wegovy must be stored by following the guidelines outlined in the patient information leaflets. The medication may be kept in a refrigerator at 2°C to 8°C or stored at room temperature, provided it does not exceed 30°C, for a maximum of 28-30 days.
Any pens exposed to temperatures above 30°C, or left unrefrigerated for more than 28 days for Wegovy and 30 days for Mounjaro, should be discarded immediately, as it could be unsafe to take. Patients travelling with weight loss injections are advised to contact their accommodation in advance to confirm refrigerator access and to verify that the appliance maintains an appropriate temperature, as this can vary between units. As the jabs are administered once weekly, most patients will use each pen within the 30-day unrefrigerated window, unless travel is extended or a dose is missed.
The chain confirmed information exposed in the breach includes ‘certain guests names, email addresses, telephone numbers, and/or home addresses, along with other reservation details’
Hotel guests have been warned they might be targeted(Image: Getty)
Hotel guests have been warned to watch out for convincing scam messages after a data breach at a major hotel chain. Data including personal details of people booked to stay at one of the chain hotels was exposed over a six month period.
BWH Hotels, the parent company for WorldHotels, Best Western Hotels & Resorts, and Sure Hotels notified customers of the breach in an email when it said “certain guests’ names, email addresses, telephone numbers, and/or home addresses, along with other reservation details” had been accessed between October 14, 2025 and April 22. It added: “Importantly, payment and other financial information was not stored in the affected system and therefore was not accessed.”
It confirmed the firm had taken action to stop the unauthorised access and that it was also taking steps to strengthen safeguards to stop any further breaches. And they urged any affected customers to take steps to ensure any scammers did not take advantage of them, warning them to be extra vigilant about unexpected emails, texts, WhatsApp messages or calls referencing hotel stays.
Now privacy experts have warned the concern is not only what was stolen, but how that information could be used next. Hotel booking data can make follow-up scams look far more believable because criminals may be able to reference real stays, dates, locations or reservation numbers.
Peter Nguyen, a privacy expert from Protect My Data, says travellers should not dismiss this kind of breach just because payment details were not exposed. “A hotel reservation contains more useful information than people realise.
“A scammer does not always need your card number to target you. If they know your name, phone number, hotel, stay dates and booking reference, they can make a fake message look extremely convincing.
“That is the risk with travel data. It gives criminals context. Instead of sending a vague scam, they can contact you with details that feel personal and accurate.”
Nguyen says guests should be especially careful with any unexpected message claiming there is a problem with a booking, payment, refund or reservation. He warned a scammer could pretend to be from the hotel, a booking platform, customer support team or payment department.
The message may claim a card needs to be reverified, a stay could be cancelled, a refund is waiting, or extra information is needed before arrival. He said: “The most dangerous message is one that sounds helpful. It might say your booking needs confirming, your payment failed, or your refund is ready. Because it references a real hotel stay, people are more likely to click.
“If the message asks for payment, codes, logins or verification, do not engage through that message. Go directly to the hotel or booking platform yourself.”
Nguyen says WhatsApp and SMS messages are particularly risky because they feel more direct. “A text or WhatsApp message creates urgency. It feels like someone is dealing with your booking right now. That pressure makes people act faster than they would with an email.”
BWH Hotels’ own warning urged customers not to engage with suspicious communications asking for payment, codes, logins or verification, even if they reference a BWH Hotels property or an upcoming reservation.
Why reservation data is so valuable
Many people worry most about card details in a breach, but Nguyen says contact and booking information can still create serious risk. He explained: “Names, phone numbers and email addresses are the starting point for phishing. Add reservation details and the scam becomes much more targeted.”
“A criminal could send a message saying, ‘Your stay at this property on this date needs confirmation.’ That feels completely different from a generic scam email because it contains something real.”
He said postal addresses can also make scams more credible. He explained: “If a scammer has your address, they can make a fake message feel more official. They might use it in a fake invoice, refund notice, complaint response or identity check.”
Special requests may also reveal details guests did not expect to become part of a security issue. “People sometimes include personal information in hotel requests, such as accessibility needs, arrival times, family arrangements or reasons for travel. Even small details can help scammers tailor their approach.”
What guests should do now
Nguyen says anyone who has stayed with, or booked through, a BWH Hotels property during the affected period should be alert, but not panic. He added: “The first step is awareness. If you receive a message about a Best Western, WorldHotels or SureStay booking, slow down and verify it independently.”
He advised guests to avoid clicking links in unexpected messages. “Open the official hotel website yourself, use the original booking confirmation, or contact the property through a trusted number,” he said. “Do not use a number or link sent in a suspicious message.”
Guests should also be careful if they are asked to confirm personal information, he said. “A genuine hotel may need basic details to find your booking, but they should not ask for banking codes, account passwords or card security codes through an unexpected message.”
If someone has clicked a suspicious link or shared card details, Nguyen says they should contact their bank immediately. He warned: “Speed matters. If you entered payment details, call your bank straight away. If you entered a password, change it immediately, especially if you use it anywhere else.”
He also recommends securing email accounts, as email is often the route scammers use to reset other accounts. “Your email account is the front door to much of your digital life,” he said. “Use a strong, unique password and switch on two-factor authentication.”
Why this warning matters for summer travel
The breach comes as many travellers are booking summer stays, weekend breaks and last-minute trips. Nguyen says that makes hotel-related scams especially dangerous.
“Travel season gives scammers a huge advantage. People are expecting hotel messages, payment reminders and booking updates. That makes fake messages easier to hide among real ones.”
He says guests should be particularly wary of messages close to their check-in date. “A message sent shortly before a stay can create panic. If it says your room will be cancelled unless you act now, that is exactly when you need to stop.”
The safest rule, Nguyen says, is to treat unexpected booking messages as suspicious until proven otherwise. He said: “If a message knows your hotel and dates, that does not automatically make it real. It may simply mean the scammer has booking data. Do not let accurate details rush you into clicking. Verify through the official route every time.”
In its email, signed by Bill Ryan Chief Technology Officer of the hotel chain and sent last month, it said: “BWH Hotels, the parent company for WorldHotels, Best Western Hotels & Resorts, and Sure Hotels, takes the privacy and security of our guests’ personal information very seriously. We are writing to let you know that on April 22, 2026, we identified unauthorised activity in one of our web applications that houses certain guest reservation data.
“We have learned that certain guests’ names, email addresses, telephone numbers, and/or home addresses, along with other reservation details (e.g., reservation numbers, dates of stay, and any special requests) for reservations in our system were accessed by an unauthorised third‑party between October 14, 2025 and April 22, 2026, including yours. Importantly, payment and other financial information was not stored in the affected system and therefore was not accessed.
“Upon discovering the incident, we immediately took the application offline and revoked the unauthorised access. We have engaged leading external cybersecurity experts to support our incident response efforts and to assist with the further strengthening of existing safeguards.
“We advise guests to be extra vigilant when viewing any unexpected or suspicious communications about hotel stays. If you receive a suspicious communication such as an unexpected email, text, WhatsApp message, or telephone call that asks for payment, codes, logins, or “verification,” even if they reference a BWH Hotels property or an upcoming reservation, do not engage. Navigate to sites directly rather than clicking links.
As part of protecting your personal information and to prevent payments to fraudulent parties, here are some precautions you can take:
Stay alert for suspicious sender addresses, urgent or unexpected unsolicited requests, and strange links, especially any unexpected request for payment or personal information. Treat any suspicious request with caution. If you have a question regarding a suspicious request, please contact our customer service team
Scammers may create webpages that closely resemble legitimate hotel booking pages. Always review the web address before entering payment details. If a page looks unexpected or unfamiliar, stop and verify it with our customer service team before proceeding. If you entered or shared any payment (credit card) information in response to a scam, please immediately report it to your financial institution and follow security steps they recommend. If you have any questions, please contact BWH Hotels’ data protection office at dpo@bwh.com
The travel expert says ‘thousands upon thousands’ of Brits have had their holidays ruined
Many holidaymakers are being caught out and missing their trips(Image: simon2579/Getty)
Travel expert Simon Calder has issued a stark message to anyone who is going abroad in June, July and August. Many Brits are counting down to their summer holidays and the peak travel season.
However, Simon has urged everyone to do a vital check before travelling to avoid “wrecked holidays”. Simon explained that “thousands upon thousands” of people have already been caught out and missed their booked holidays.
He took part in a discussion on BBC Radio 2, where a holidaymaker explained that he had been turned away from his flight at the boarding gate.
James Luton was due to fly to Portugal last week for his 50th birthday but was denied boarding at the airport gate because his passport was issued more than 10 years ago, even though it was not expired.
Brits heading to the EU or Schengen areas cannot have passports older than 10 years when they arrive at their holiday destination. It must also be valid for at least three months after the day you plan to return home.
Simon appeared on the show to urge everyone with holidays booked to check their passports before it is too late. He said: “Unfortunately, he [James] is just one of thousands upon thousands of people who have fallen foul of this.
“As we speak, there will be people who have headed to the airport, and the same thing happened to them. It is just absolutely miserable.”
Simon urged: “You must remember, if you are going to the EU apart from Ireland, you cannot have a passport older than 10 years on the day you enter. It is the only part of the world that cares about when your passport is issued.
“Everywhere else only cares about the expiry date. Please, if you are going away in June, July and August please check that your passport is going to comply.
“Has it had its 10th birthday on the day you plan to go away, and has it got at least three months left on the date you plan to leave? That way, we can hopefully avoid too many more wrecked holidays.”
Before 2018, passports could remain valid for as long as 10 years and nine months.
This was because months remaining on old passports were rolled over to new passports, but the system was discontinued in 2018.
The problem mainly affects those holding burgundy passports, as anyone with a blue passport received it in 2020 or later.
Airports at Brit holiday hotspots including Spain, France and Portugal have reported severe delays and long queues – some as long as three-and-a-half hours at peak times
11:27, 30 May 2026Updated 11:27, 30 May 2026
Recent airport delays appear linked to the new EES border control system(Image: ROBERT GHEMENT/EPA/Shutterstock)
British tourists are being advised to allow more time at airports across Europe before travelling home because of major delays caused by biometric checks.
Wizz Air boss Yvonne Moynihan warned holidaymakers returning home from an EU destination that they should arrive at the airport three hours before their flights are due to depart amid concerns about the new security procedures.
The EU entry-exit system (EES) has now replaced passport stamps with a digital registration, involving biometric checks carried out on entry and exit for all non-EU citizens.
The EES has been gradually introduced across Europe since October last year but came into full force last month. Since then, tourists have reported huge delays at border control,.
Just last week, French police temporarily lifted the EES checks at the Dover port to free thousands of tourists trapped in long delays in the scorching heat.
Ms Moynihan told the BBC: “Because there is another passport check … that’s where we see that people have, again, experienced longer waiting times than anticipated.”
She said that while usual advice is to arrive at the airport two hours before a flight, “in these circumstances, we are advising three hours”.
The new measures have been “fragmented across Europe”, she continued, with some EU countries recording “seamless travel” while in extremes, there have been long queues and delays at “usual hotspots such as Spain, Portugal, France”.
“When you land in the destination airport, there might be queues, so you should bring a portable charger or water,” Moynihan said her airline is advising in general to any British customers travelling from an EU destination.
For those with connecting flights, she advised planning for several hours.
Her comments come as the European airports association ACI Europe warned queues have been reaching an eye-watering three-and-a-half hours in peak traffic times, based on its survey conducted across 45 airports in 20 EU states on May 26.
“Airports which previously did not report excessive waiting times are now doing so despite the extensive use of partial suspension of EES,” it said in a statement to Travel Weekly.
However, the European Commission told the BBC that the EES was not the only factor that can cause delays at the border, stating information may only take around a minute to register.
Britain’s Got Talent viewers complained about one act tonight, calling it inappropriate for family viewing
BGT viewers issued a demand to ITV bosses (Image: ITV)
Britain’s Got Talent viewers have voiced the same grievance, urging ITV bosses to “do better” following an “utterly inappropriate” act.
The beloved ITV talent programme has returned to screens once again with a brand new series, featuring BGT judges Simon Cowell, Amanda Holden, Alesha Dixon and KSI, alongside legendary hosts Ant and Dec.
Tonight (April 18) marked the final round of auditions, but one particular act left viewers at home feeling “sick” and outraged. Fakir Testa, 45, was welcomed onto the stage, leaving both the audience and judges curious about what his performance might involve – and no-one could have guessed.
Viewers at home were quickly horrified to witness him standing on blades while having them pressed against his neck, prompting ITV to issue a ‘do not try at home’ warning.
Admitting she was “stressed”, judge Alesha pressed her red button, joined by Simon, who appeared distinctly unimpressed by the performance, reports Wales Online.
Members of the audience were also spotted turning away and peeking through their fingers, while judge Amanda buried her face in her hands.
Nevertheless, Fakir proceeded to invite Simon onto the stage, requesting he take a seat in a waiting car, before hauling it with a blade pressed against his neck.
The audience seemed to watch on in sheer horror, yet the act proved popular with the Blackpool crowd, as KSI was overheard exclaiming: “You madman, you crazy madman.”
However, viewers at home remained thoroughly unimpressed, as they directed their frustration squarely at ITV bosses. Taking to X, one person wrote: “WHAT THE ACTUAL HECK IS THIS? #BGT.” Another said: “This is NOT a family show #bgt.”
A third fumed: “F***s sake. This is on pre watershed. Do better #itv.” A fourth commented: “This is NOT talent! This is f***** lunacy.”
A fifth echoed: “I can’t watch! Why are they showing this for family entertainment #BGT ?!!?”
One viewer admitted they felt “sick” while another confessed they “can’t watch”. One person labelled it as “utterly inappropriate” as another added: “There are far too many of these Don’t try this at home stunts on #bgt . How about don’t show them on the Tele?”
However, one impressed viewer enthused: “Faki Testa – oh my days that was strange so hard to watch but b****y brilliant entertainment.”
Another offered an explanation: “The blade has to move sideways to cut or use a large amount of energy to chop My Kung Fu teacher had us do this, including spears in our throats, back in the day #BGT.”
Judge Alesha also appeared to reverse her earlier red buzzer decision as Fakir successfully made it through his audition.
