Jet2 has issued an update about customers’ free 10kg hand luggage allowance as new European Commission airline baggage regulations are set to come into force in 2027
Jet2 has updated customers ahead of sweeping new European regulations affecting hand luggage coming into force in 2027.
The European Commission’s new measures are designed to bring greater transparency to cabin baggage policies across the airline industry, making it easier for travellers to understand and compare what is included when booking flights. For many airlines, the new rules could mean significant changes to how they present baggage costs to customers — but Jet2 says it has nothing to change.
That is because, unlike a number of its rivals, Jet2 already includes a complimentary 10kg hand luggage allowance as standard for all customers, along with a personal item. The airline says this means passengers know exactly what they are getting from the moment they book, with no hidden charges or complicated add-ons to navigate.
The approach appears to resonate strongly with travellers. According to the airline, eight in ten customers say the inclusion of free hand luggage is one of the main reasons they choose to fly with Jet2.
Steve Heapy, CEO of Jet2, said the new EU rules would make no practical difference to its customers, adding that the airline had long been committed to straightforward, fair pricing.
He said: “For Jet2 customers, these new rules change nothing because we have always believed in doing the right thing by customers when it comes to hand luggage. Holidaymakers should not have to pay extra or figure out complicated rules just to bring their essentials on board. We have always believed in making things simple, transparent and fair, so customers know exactly what they’re getting when they book.
“We welcome any move that helps customers better understand what is included in the price of their flight and make informed decisions when comparing airlines. It is another example of why customers continue to choose Jet2 in record numbers – because they know exactly what they’re getting when they book.”
European Parliament MEPs voted for new rules protecting customers in July. These include enhanced refund rights.
The reimbursement process is to become quicker and easier. Passengers opting for a reimbursement instead of being rerouted will receive it automatically, while passengers facing travel disruptions will receive clear instructions on how to submit a request for compensation within four days of the termination of their journey.
Air passengers will have nine months to file a compensation request, while airlines will have 30 days to pay the compensation or invoke extraordinary circumstances, explain why compensation will not be provided and refer passengers to complaint handling steps.
The new rules also include the right to carry on board, without extra cost, one personal item, such as a small bag or backpack. Airlines, intermediaries and search portals will also have to display the air fare inclusive of carry-on luggage at the outset of the booking process. Airlines may offer cheaper tickets for passengers who decide to travel without hand luggage.
The EU’s major overhaul of air passenger rights will impact UK travellers, but primarily on flights departing from European airports or when flying with EU-regulated carriers. The rules are scheduled to take full effect around mid-2027 following a 12-month transition period.





































