Disabled plane passengers go undercover to film awful experiences on Wizz Air and BA
TV presenter and Disability Rights Advocate Sophie Morgan, 39, asked 17 wheelchair or mobility aid users to film their experiences - with the shocking incidents…
Airlines' 'infuriating' AI customer service methods exposed by undercover probe
A new investigation has revealed eight major airline's customer service standards and whether the use of AI in their customer service systems is actually effective…