Tunisia

A passenger demanded answers after she claimed she was told she was not entitled to compensation for a flight delay

TUI has explained a strict 72-hour rule after a customer took to Facebook to complain that she had been turned down for compensation despite facing a lengthy delay. The passenger, named Elaine, said they had been due to travel to Newcastle from Tunisia last week only for the flight to be cancelled.

Posting on TUI UK Official Customer Service – Help & Advice, she said: “Just been informed from Tui that we are not entitled to compensation! TOM869 leaving Tunisia to Newcastle, all day spent at the airport 19th June flight finally cancelled, and overnight accommodation finally organised.

“WE returned to the airport on the 20th to experience a 5 hour delay! Disgusting always highly regarded Tui disgraceful experience and treatment.”

According to another poster they had been due to be on the same flight but there were several issues which led to the delays. Angela said: “I was on this flight, or rather i wasnt haha, but the reason given was the plane needed a deep clean and there was no one in Tunisia to do it, then the plane they were sending for us on Saturday had a fuel leak so they then had to get another plane sent from Gatwick.”

Many other TUI passengers defended the travel firm with many singing its praises. Peter said: “We were delayed coming home on Friday a couple of years ago, we had the claim form by Monday and the compensation in our bank by the end of the week.”

Christine said: “Had a delay outbound a couple of years ago. On arrival we received an email from TUI apologising, and a link to be able to claim compensation. We claimed as instructed and the money was credited to our bank well before the return flight. Can’t get better than that.”

Teresa added: “Why are you blaming Tui? Delays are the last thing airlines want as it costs them lots of money. Usually mechanical or logistical/,operational reasons for delays. We were delayed in LAX for 26 hours 3 years ago. Got a voucher for a coffee and an overnight stay in a hotel but not entitled to anything else.”

And in reply, Dannii from TUI, explained the rules telling her she had not been turned down but had claimed too soon. Dannii said: “I have taken a look and you haven’t been denied, you have put the claim in too early, you need to wait at least 72hours after the flight has landed before a claim can be made.

“So please try again after 72 hours has been since you landed. This was mentioned in the email sent, and will work once you are within the time frame.”

The TUI website also sets out the 72-hour rule which is in place for all flights with TUI. It advised: “Please note, if you’ve been impacted by a flight cancellation, you’ll need to wait 72 hours before you submit your claim. Unfortunately, any claims submitted within 72 hours cannot be processed.”

The tour operator will offer both standalone flights and package holidays to the sunny destination, which offers both beautiful beaches plus lots of cultural and historic attractions

Jet2 has announced it’s launching flights and holidays to Tunisia for summer 2027, with the airline opening bookings for holidaymakers looking to get away from May 1 to October 31 next year.

The tour operator will offer new flights from Birmingham, East Midlands, Leeds Bradford, London Stansted, and Manchester. Customers who book a package holiday will be able to choose from a range of 3 to 5-star hotels situated in the resorts of Port el Kantaoui, Skanes, Mahdia, Sousse, Yasmine Hammamet, and Hammamet.

All flights will arrive in Enfidha–Hammamet International Airport in the north of the country, close to the capital of Tunis and some of Tunisia’s most popular resorts.

Jet2’s new flight schedule will offer twice-weekly flights on Wednesday and Saturday from Birmingham and London-Stansted, plus two flights a week covering Manchester on Tuesday and Friday. East Midlands and Leeds Bradford airports will get weekly flights.

Once you arrive, there are lots of places to explore, from the vast Medina of Hammamet to the palm-tree lined seaside of Sousse. Take a day trip to the Roman Amphitheatre of El Jem, full of incredible stories about the wild animals caged in its dungeons and its gladiator battles, where 30,000 spectators once cheered on its bloody spectacles.

Further south, you can discover desert landscapes and shimmering salt flats. Explore the filming locations for the original Star Wars trilogy, and visit traditional Berber cave homes carved deep into the mountains.

Visit Tunis for the day and explore the labyrinth of market stalls, mosques, and houses all found in one concentrated, slightly chaotic space. Dating back to 698, this colourful medina is now home to one-tenth of the city’s population. But if you enter, be sure to watch out for landmarks, as it’s easy to get lost within its walls.

You can also visit the Bardo National Museum, home to the largest collection of Roman mosaics in the world, and artefacts found in the city of Carthage from the days when Tunisia was a major trading hub for the Ancient Mediterranean.

This announcement brings the total number of Jet2 destinations for summer 2027 to 70, and the tour operator has recently announced new services to Hurghada and Sharm el Sheikh in Egypt, as well as Kavala in the north of Greece.

Steve Heapy, CEO of Jet2, said: “With year-round sunshine, rich culture and fantastic sunshine, Tunisia has something for everyone and we know how immensely popular it will be.”

Fakhri Khalsi, acting UK Director at the Tunisian National Tourist Office, said: “We are delighted to welcome the launch of Jet2’s holiday and flight programmes to Tunisia starting in summer 2027. This announcement represents a significant milestone in our efforts to strengthen Tunisia’s position as a leading Mediterranean destination and reflects the growing confidence of major travel operators in our tourism offering.”

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Two goals from Ayase Ueda, and one each from Daichi Kamada and Junya Ito, keeps Asian giants Japan second in Group F.

Japan marked the 1,000th game in the history of the World Cup with a 4-0 thrashing of Tunisia on Saturday, to close in on a place in the last 32.

Ayase Ueda scored twice while Daichi Kamada and Junya Ito were also on target as the Asian giants joined the Netherlands on four points at the top of Group F.

Tunisia, who were thumped 5-1 by Sweden in their first game of the tournament, can no longer hope for a place in the knockout rounds.

The Blue Samurai, who held the Netherlands to a 2-2 draw in their Group F opener, were always in control against Tunisia at the Monterrey Stadium.

The result marked a losing start for new Tunisia manager Herve Renard, who was hastily appointed to take over the World Cup campaign after predecessor Sabri Lamouchi was sacked in the wake of the Sweden drubbing.

But Renard’s team never looked like threatening a technically superior Japanese side that were quickly into their trademark, smooth passing game.

Daichi Kamada opened the scoring after just four minutes, finishing from close range after deft interplay from Ao Tanaka and Keito Nakamura.

The Japanese almost scored again moments later, with only a desperate goalline clearance from Dylan Bronn denying the Asian giants a second goal.

Tunisia goalkeeper Aymen Dahmen was also working overtime, and had to claw away a shot that just went agonisingly short of crossing the goal line.

Japan, though, finally added to their tally in the 31st minute, with striker Ueda taking advantage of some hesitant Tunisian defending to surge forward and thunder a low shot into the bottom corner from the edge of the area.

The rout continued in the second half, with Junya Ito latching onto a brilliant through ball to calmly finish on 69 minutes before Ueda scored again with a looping header in the 83rd minute.

The 22-year-old scored two goals against Tunisia but had muted celebrations against the country of his father’s birth.

For a 22-year-old making his World Cup debut for Sweden, Yasin Ayari could only have dreamed of a better start to his introduction to the biggest showcase of football.

With a full-throttled volley into the top corner of Tunisia’s net just seven minutes into the first half of their Group H match in Monterrey, Ayari had opened the scoring for the Scandinavian side against their North African opponents.

The fresh-faced midfielder, though, did not revel in the moment as a young World Cup debutant might and instead chose to hold both his hands up before falling onto the ground in sujoud (Muslim act of prostration).

The reason? The deep Tunisian connection that runs in his blood, and one that could have seen him play for the opposition as late as four years ago.

Ayari is of North African heritage, with a Tunisian father and a Moroccan mother, but was born in Sweden. At 18 years of age, the promising footballer decided to represent the country of his own birth, rather than his parents’, and his father backed the decision.

“I wanted him to play for Sweden,” Azzouz Ayari told Swedish newspaper Aftonbladet, adding: “He should feel like he is giving back to the country that took care of him.”

Azzouz, who migrated to the Scandinavian country, revealed that his son was offered a place on the Tunisian side, but neither father nor son considered it an option.

Ayari began playing football at age seven on the youth side of his hometown club Rasunda, in Solna, before moving to Scandinavian football giants AIK, where he made his senior team debut in 2020.

The attacking midfielder was signed by English Premier League club Brighton & Hove Albion in 2023, making his Sweden national team debut in the same year.

Explaining his decision to wear the yellow and blue of Sweden instead of the red and white of Tunisia, Ayari said it was “only natural” to continue representing the country he had played for as a child.

When the World Cup 2026 draws were announced in December, the irony of playing against the country of his father’s heritage was not lost on Ayari.

“It was crazy that we ended up with them in our group,” he said.

The young talent was the standout player in Sweden’s thumping win over Tunisia, and he bookended their dominant performance with another scorching individual goal in the 95th minute.

Ayari found the ball at the edge of the Tunisian goal and sent it flying into the far corner to bag his second World Cup goal in his debut game.

This time, though, he did celebrate and soak in the applause of the jubilant Swedish crowd.

Two goals from Ayari and one each from Isak, Gyokeres and Svanberg take Sweden to the top of Group F in Monterrey.

Sweden crushed Tunisia 5-1 to leave the North African nation’s defensive reputation in tatters and seize control of World Cup Group F as the Mexican city of Guadalupe hosted its first fixture of the tournament.

Graham Potter’s men took the lead in the seventh minute of the game on Sunday, courtesy of midfielder Yasin Ayari’s thunderbolt from outside the box, following a mix-up at the back.

The celebrations of Ayari, who is of Moroccan and Tunisian descent, were muted, despite his fine finish.

Sweden doubled their lead on half an hour after a rapid break freed Alexander Isak on the left.

The Liverpool forward raced ahead and cut inside before unleashing a shot, which goalkeeper Mouhib Chamakh failed to keep out, even though he got a hand to the ball.

Tunisia did not concede a single goal in qualifying, becoming the first side to achieve the feat, subsequently matched by Ivory Coast and England.

Sweden threatened to overwhelm their opponents, but the match changed complexion minutes before half-time, when Omar Rekik headed home Hannibal Mejbri’s teasing cross.

However, the Scandinavian nation restored their two-goal cushion in the 59th minute after another defensive calamity for Tunisia.

Midfielder Ellyes Skhiri was caught in possession on the edge of the box by Isak, who fed Viktor Gyokeres, and the Arsenal man fired home.

Substitute Mattias Svanberg made it 4-1 late on after VAR ruled he was onside.

And there was still time for another stunning goal from Ayari from outside the penalty box.

Sweden reached the quarterfinals of the 2018 World Cup in Russia, but did not qualify for the tournament in Qatar four years later.

Tunisia were the first African team to win a World Cup match when they beat Mexico in 1978, but they have never progressed beyond the group stages.

Hundreds marched in Tunisia’s capital demanding press freedom and the release of political prisoners detained during President Kais Saied’s crackdown on dissent, which has jailed opposition figures including Ennahda party leader Rached Ghannouchi.

One stunning beach has been crowned the world’s most beautiful by TUI

Just a three-hour flight from the UK lies Tunisia‘s breathtaking Yasmine Hammamet Beach, which has just been crowned the most beautiful beach in the world. Travel specialists at TUI assessed countless beaches across the globe, with this stunning coastal gem coming out on top.

The beach scored exceptionally well for its perfect blend of turquoise waters, golden sand and unspoilt coastal scenery, making it an ideal destination for all manner of holidaymakers, from families to watersports fans. Coming in second place was Içmeler Bay Beach in Türkiye, which wasn’t the only Turkish beach to feature, with the country claiming four of the top ten spots. Third place, meanwhile, went to Reduit Beach in Saint Lucia.

A recent visitor to Yasmine Hammamet Beach took to TripAdvisor to rave about the experience, writing: “We travelled with Senior Discovery Tours for 16 days and loved every minute of Tunisia!

“Can’t say enough about how beautiful this country is and especially Hammammet Beach! Beautiful sand and can walk for miles! Would highly recommend!”

Another holidaymaker enthused: “Warm clear blue water and golden sand, lovely clean and safe. Beach cafes and hot sun. I could stay here forever!”

A third visitor added: “Beautiful golden sands – camels seen walking near to water’s edge. Very tranquil. transport available from hotel to beach for guests – Hotel staff accompanying guests – bar available on beach for cold drinks.”

Revealing the findings of their research, Abbigail Head, a TUI retail agent, said: “Beautiful beaches continue to be one of the biggest drivers when people choose a holiday destination, because they represent the ultimate sense of escape.

“We find that travellers are naturally drawn to clear blue water, soft golden sand and bright coastal scenery because these landscapes instantly create feelings of relaxation.

“Whether families are looking for long beach days, couples want romantic sunset walks, or holidaymakers simply want somewhere to completely switch off, visually stunning beaches remain at the heart of the perfect getaway experience.”

The most beautiful beaches in the world, according to TUI

1. Yasmine Hammamet Beach, Tunisia
2. İçmeler Bay Beach, Türkiye
3. Reduit Beach, Saint Lucia
4. Belek Beach, Türkiye
5. Gündoğdu Beach, Türkiye
6. Tsilivi Beach, Greece
7. Kadriye Beach, Türkiye
8. Qawra Point Beach, Malta
9. Naama Bay Beach, Egypt
10. Vrysoudia Beach, Cyprus

Opposition leader and dozens of other defendants handed lengthy prison terms for ‘forming a terrorist alliance’.

A Tunisian court has handed down sentences ranging from 10 years to life imprisonment against opposition leader Rached Ghannouchi and dozens of other defendants in the so-called “secret apparatus” case involving the Ennahdha party.

The Tunis Court of First Instance on Tuesday sentenced Ghannouchi, the leader of Ennahdha and a former parliamentary speaker, to life in prison plus 30 years on terrorism-related charges, reported Tunis Afrique Presse, Tunisia’s official news agency.

Eleven other defendants, including Ali Laarayedh, an adviser to former Tunisian Prime Minister Ali Laarayedh, were handed life sentences in addition to prison terms of up to 96 years, Tunis Afrique Presse reported.

Thirteen others were handed prison terms of between 10 and 48 years, according to the news agency.

The court found Ghannouchi and the other defendants guilty of “forming a terrorist alliance” and other crimes, including “placing skills and expertise at the disposal of a terrorist alliance and of persons linked to terrorist crimes”, according to Tunis Afrique Presse.

The court ordered all defendants to be placed under administrative monitoring for five years.

Authorities opened the case against Ghannouchi and his co-defendants in early 2022 following a complaint by the public prosecutor’s office and lawyers for the families of leftist politicians Chokri Belaid and Mohamed Brahmi, vocal Ennahdha critics who were assassinated in 2013.

Lawyers representing Belaid and Brahmi’s families accused what they called Ennahda’s “secret apparatus” of involvement in the assassinations, as well as “conducting espionage and infiltrating state institutions”.

Ennahdha denied the allegations, describing them as “politically motivated”.

The public prosecutor’s office at the Ariana Court of First Instance initially took up the case, before handing it over to the judicial counterterrorism unit in 2023.

In April, Ennahdha said Ghannouchi had been urgently transferred from prison to hospital after a sharp deterioration in his health and called for his immediate release.

The opposition National Salvation Front also called for Ghannouchi’s release, citing his deteriorating health.

Tunisian security forces arrested Ghannouchi at his home during a Ramadan gathering in 2023, before a court of first instance ordered his imprisonment on charges of making statements that “incite chaos and disobedience”.

On April 15, a court sentenced Ghannouchi and three other Ennahdha leaders to 20 years in prison in what came to be known as the “Ramadan soirée case”.

Tunisian authorities have denied accusations that Ghannouchi and the other detainees are being held on political grounds.

Hundreds of Tunisians have marched through the capital to denounce a worsening economic crisis and what they say is a widening crackdown on dissent. President Kais Saied is accused of undermining the country’s hard-won post-2011 revolution system.