Airline and travel company has contacted all passengers with holidays booked to inform them of a change to when booking documents are sent out amid Middle East conflict concerns
Jet2 has changed when it sends out travel documents, it has told customers(Image: Getty Images)
All Jet2 passengers with holidays booked have been contacted by the operator regarding an important change. Thousands of travellers have received emails notifying them that their holiday documents will be arriving later than originally expected.
This has raised alarm bells among some customers who fear it could be a scam – particularly as Jet2 has recently been warning about numerous fake social media accounts being created in an attempt to defraud passengers.
One passenger wrote on X: “@jet2tweets Hi, I’ve just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, I’ve a feeling this was a spam email though.”
Another passenger added: “I had the same email. Flying on 25 May with jet2,” A traveller added: “Ive just had the same email !”
The email says: “Just so you know, following a change to when we send out the documents for your holiday, you’ll now receive your documents 14 days before departure, rather than 28 days as stated on your original booking confirmation. You don’t need to contact us or take any action – you’ll recveive your documents 14 days before you travel. Have a lovely holiday!”
Responding on X, Jet2 confirmed it was a genuine message and explained: “Hi there, thanks for reaching out. Yes we can confirm that you will receive your documents 14 days before departure. Should you require any further assistance, then please feel free to send us a DM. “
The shift towards holidaymakers securing their travel documents closer to their departure dates comes amid growing uncertainty sparked by the Middle East conflict. Last week, Fatih Birol, executive director of the International Energy Agency (IEA), warned there could be flight cancellations “soon” if oil supplies remain restricted by the Iran war.
The head of the world’s energy watchdog also cautioned that Europe has only six weeks’ supply of jet fuel because of the Middle East conflict. Iran continues to have a stranglehold on tankers passing through the Strait of Hormuz and has fired at several over the weekend.
Worried holidaymakers have been flooding Jet2’s social media channels with their concerns. One wrote: “@jet2tweets Hi there – we are looking to go away for a week to Malaga in June and want to know how concerned we should be about the reporting of lack of airport fuel and what happens to our holiday should something like this happen and impact our holiday. Can you help…?|”
Another posted: “Are holidays going ahead as usual? We’ve booked an all inclusive 10 day to Crete in June. I’m worried about jet fuel prices.” While a further traveller asked: “You guys aren’t planning on last-minute flight cancellations due to potential jet fuel shortages, are you? Family holiday booked in May, FYI” Jet2 responded: “Hi all, flights are planned to go ahead as normal. If anything were to change regarding your booking, we would be sure to reach out to you directly to make you aware and discuss the options available to you. Thanks”
Meanwhile, Javier Gándara, easyJet’s CEO for Spain and Portugal, spoke at the reopening of the airline’s base in Palma, Mallorca, where he gave his assessment of the current fuel supply situation: “What the producers and airports are telling us is that there won’t be any supply problems for the next three or four weeks.
“Beyond that, it’s difficult to see. In Spain, we are in a comparatively better situation than neighbouring countries for two reasons. Firstly, because of all the crude oil that is imported and then refined here, only 11% comes from the Middle East, which is the percentage affected by the closure of the Strait of Hormuz; the remaining 89% comes from elsewhere.”
He went on to warn: “No one will be immune to potential supply problems. Ships that leave and pass through the Strait of Hormuz and come to Europe take an average of 45 days, and they have already been practically out of service for two months. It will take time to recover all of that. It’s difficult to know what will happen, so we’ll react as we go.”