Travel money

Important message for anyone with a package holiday booked

Travel expert Simon Calder has shared important advice for anyone with a package holiday booked, as people are being urged to act ‘as soon as possible’. His message comes ahead of the peak travel season, and as new research by Citizens Advice has revealed that four million people have faced issues with their package holiday over the last year.

On today’s (June 8) episode of ITV’s Good Morning Britain, TV host Kate Garraway spoke to correspondent Nick Dixon about the findings. He said: “The complaints that we’ve been hearing about were involving all-inclusive holidays, with many saying they just didn’t ultimately match up to the glossy brochures we see online, or indeed at the travel agents.

“Citizens Advice say that they found 33% of holiday-related complaints ultimately were about things like poor quality hotels, bad food, facilities being unavailable as well – 19% down to customer service.” He added: “Things like long waits on the phone, complaints ignored and administration errors, and 25% of complaints ultimately led to stress, anxiety or upset.

“And if your dream holiday does turn into a wee bit of a nightmare, there are steps you can take… Many of us with these kinds of complaints about our holidays end up trying to fight for compensation, which is why it is so important to keep a record of everything just in case to have any chance of getting money back.”

British travel journalist and broadcaster Simon Calder then spoke to viewers, sharing a crucial message for those with a package holiday, especially if they encounter problems during their trip. He urged holidaymakers to act ‘immediately’.

He said: “If you get to your destination and things aren’t right, maybe there’s a problem with your room, maybe the facilities are simply not as described, then you have to give the travel company immediate notice and allow them the opportunity to sort things out.”

How can I claim compensation for a holiday?

Reporting a problem right away is a legal concept called “mitigating your losses”. If you don’t allow the travel provider to address the room or facilities issue while you’re there, you could really hurt your chances of receiving a full refund or compensation.

Citizens Advice says: “If you’re still on holiday, tell the company or travel agent about the problem as soon as possible. You might be able to get it sorted quicker – like if there’s a problem with the room. If you don’t say anything until you get home, you might get less compensation or none at all.”

The person you need to contact depends on how you arranged your holiday. If you went for a package holiday, reach out to the customer service team of the tour operator you chose.

However, if you organised it yourself or set up a linked travel arrangement, you should contact the accommodation or service provider directly, such as the hotel or the company offering excursions. Make sure you include:

• your booking reference
• clear details of what went wrong
• copies any evidence you have – like photos
• copies of receipts
• how much compensation you want

Citizens Advice adds: “It’s a good idea to send the letter by registered post and keep a copy, so you have proof that the holiday company received it. You can also email them – some of them have online forms. Keep a copy of what you send. If the company makes you an offer that you think is too low, you can ask for more. They might come back to you with a higher offer.”

The budget airline is offering a range of discounted flights from UK airports

Brits planning a holiday abroad have the next few days to book discounted flights. Budget airline easyJet is currently offering up to 15 per cent off certain trips.

The reduction applies to selected flights between June 1 and September 30. However, the deal only runs until June 3. On the easyJet website, it said: “For the next five days easyJet is offering customers up to 15 per cent off selected flights to and from the UK, giving Brits the opportunity to secure great value fares for their summer holidays. The promo applies to flights between 1 June 2026 and 30 September 2026, covering the peak summer season and school holidays.

“With flights available to a wide range of popular beach and city destinations across easyJet’s unrivalled European network ensuring there are options for all the family.” Going into more detail, it said: “Customers can book discounted fares between 8am on Friday 29 May until 8am on Wednesday 3 June 2026 via easyJet.com or the easyJet mobile app.”

The offer includes flights from airports across the UK, with thousands of seats available at reduced prices with fares starting from £19.99. Examples of some of the routes on offer include:

• London Gatwick to Paris and Reus from £31.99
• London Luton to Lyon from £22.99
• London Southend to Geneva and Pisa from £19.99
• Bristol to Malaga and Palma from £25.99
• Manchester to Amsterdam, Barcelona, Berlin, Bordeaux, Paris, Copenhagen, Geneva, Hamburg, La Rochelle, Nice, Oslo, Prague, Rennes, and Zurich from £31.99
• Liverpool to Amsterdam from £25.99, Barcelona, Split, Malaga, Palma, Naples and Nice from £25.99, Faro from £26.49

On top of this, easyJet holidays is also offering thousands of packages to popular city and beach destinations in Europe and North Africa this summer. “Customers can save £50 per person on beach holidays departing before 31 July 2027 when using code BEACH50, and £20 per person on city breaks departing before 31 August 2026 when using code CITIES20,” easyJet said.

Kevin Doyle, easyJet’s UK country manager, commented: “We know customers are always looking for great value when booking their summer holiday and with thousands of discounted seats available across our network, now is a great time to book a trip and enjoy Europe’s most popular destinations for less.

“To ensure people feel confident to book, we’ve launched our Book with Confidence Promise which guarantees that the cost of flights and package holidays will stay fixed after booking and we will not add fuel surcharges, protecting customers from increased fuel cost.

“We are operating as normal, not making cancellations and are looking forward to taking millions of people on their well-deserved holidays this summer.” For more information, visit teh easyJet website here.

MSC Cruises has announced its commitment this summer and offers for UK passengers

MSC Cruises has issued an update today, Thursday, May 28, with bosses announcing a commitment to UK passengers this summer. The cruise line offers various voyages spanning the globe and currently operates a fleet of 23 cruise ships, with plans for further expansion in the coming years.

On Thursday, MSC Cruises said it is inviting guests to experience the ‘best holiday ever’ over the coming months, with the “peace of mind” of no added fuel surcharge for summer 2026 and low deposits until the end of June. Antonio Paradiso, Vice President of International Sales at MSC Cruises, said: “MSC Cruises ‘Best Holiday Ever’ commitment reinforces our position as the leading choice for UK and Irish holidaymakers seeking an effortless, all-in-one travel experience.

“Backed by dedicated support every step of the way, guests can book with confidence and peace of mind in today’s changing travel environment and relax knowing that their holiday is taken care of. With our low deposit of just £50, no-fly cruises from Southampton, Fly and Cruise packages with the reassurance of no added fuel surcharge for 2026, and the option to change your cruise date or destination if required, we are making it easier than ever for guests to secure their next holiday.”

Guests can book a trip with MSC Cruises with a low deposit of £50 per person, extended until the end of June. This applies to all cruises (excluding World Cruise and MSC Yacht Club cabins).

Passengers have a wide variety of amenities on board. There is full-board dining across the main restaurants and buffets, evening shows, multiple swimming pools with aquaparks, fitness facilities and family entertainment programmes.

There are many cabin types to choose from, including comfortable and economic inside cabins and connecting cabins for larger groups, which combine inside and balcony cabins together. Ocean View cabins offer sunset views, or for that sea breeze, opt for a balcony cabin.

A spokesperson added: “An MSC Cruise offers so much in one transparent price and, despite recent increases in global fuel prices, the cruise line will not be introducing a fuel surcharge this summer, giving guests extra confidence there are no unexpected added costs. The price guests see at the time of booking is the price they will pay, part of the best holiday ever commitment, just peace of mind and a seamless holiday experience this summer.”

MSC Cruises offers a range of Fly and Cruise packages that combine flights, transfers, and a cruise into one holiday. Designed to ‘simplify the journey from start to finish’, the cruise line says these packages are built in partnership with some of the world’s most renowned airlines.

Flights align with cruise schedules, with transfers between the airport and the ship included. Guests can select their preferred cruise itinerary, choose the Fly and Cruise fare, and confirm flights during the booking process. Fly and Cruise holidays in 2026 depart from:

• Belfast to Palma and Tenerife
• Dublin to Barcelona, Rome, Venice and Tenerife
• Edinburgh to Rome, Naples and Tenerife
• Glasgow to Tenerife
• Newcastle to Tenerife
• Manchester to Rome and Tenerife
• Birmingham to Tenerife
• London Heathrow to Seattle and Barbados

MSC Cruises also offers a selection of no‑fly cruises from Southampton year-round. Some standout destinations include the Norwegian Fjords, Northern Europe and the Mediterranean. And on selected dates, well-known TV stars and sports legends are on board, giving guests complimentary classes and talks:

• June 6, 2026 – Southampton to Iceland and the Norwegian Fjords (14 nights), with TV personality Anthea Turner onboard.
• August 8, 2026 – Southampton to the Canary Islands (12 nights), with Rugby Legends Ben Cohen, Neil Back and Ben Kayplus dance star Kristina Rhianoff onboard.
• October 19, 2026 – Southampton to the Netherlands, Belgium and France (5 nights), with Football Legend Gianfranco Zola on board.

Current events are causing all sorts of problems, according to a currency exchange expert

Brits heading abroad this summer are being given a new warning.

Towards the close of last week, Sterling dropped to a three-week low against the Euro and a five-week low against the US Dollar, spelling trouble for Britons travelling overseas. The decline, according to a foreign exchange expert, stems from two key factors.

Tony Redondo, founder of Newquay-based Cosmos Currency Exchange, explained: “Firstly, markets are worried that Britain is heading towards a period of political instability. Secondly, they are worried about how the UK economy will cope with an expected rise in inflation.

“Though inflation fell to 2.8% today, it is expected to rise, potentially sharply, in the months ahead as the impact of rising oil prices due to the conflict in the Middle East hits the UK economy in full. If markets believe higher inflation makes UK gilts a not–so-safe bet, that will apply further downward pressure on Sterling.”

Tony noted the weakened Pound was hammering holidaymakers venturing abroad, as their money was now “plummeting” in value against currencies like the Euro and Dollar – a situation that “could get worse in the weeks and months ahead”.

However, he highlighted that a struggling domestic economy and Sterling’s persistent fragility was prompting an increasing number of businesses to fundamentally reconsider how and where they sell their services.

Tony added: “If they’re anything, the UK’s businesses are resilient and proving they can adapt. During 2026 to date, we’ve seen a sharp rise in UK businesses moving away from difficult domestic conditions and looking for customers overseas.

“Rather than having all their eggs in one UK economic basket, a growing percentage of UK firms are now marketing and selling their products and services online to customers in Europe, America, Canada, Australia and even Singapore and Hong Kong.

“If there’s one silver lining to the weak UK economy, it’s that many traditionally domestic UK small businesses have become international ones, as they cast their nets ever wider in search of customers and profit.

“The ability to ply your trade internationally has never been easier and it can massively boost a company’s bottom line.”

P&O Cruises urges all passengers with trips booked to bring proof or risk being ‘denied boarding’ at their own expense

P&O Cruises says all passengers must bring a particular item with them or risk being ‘denied boarding’. The popular cruise operator states that packing the item is compulsory for all guests who wish to sail on the ship, or their holiday could be ruined if they fail to do so.

P&O Cruises is among the largest and most popular cruise operators in the UK, and as the peak travel season approaches, many people will have trips booked. The vessels are designed specifically for the British market and depart year-round directly from Southampton.

P&O Cruises operates a fleet of seven ships, divided into family-friendly vessels such as Arvia, Iona, Britannia, Azura and Ventura, and adult-only ships such as Arcadia and Aurora, reports the Liverpool Echo. Irrespective of which vessel people embark upon, all guests must bring a crucial item with them. Should customers fail to present the item, P&O Cruises warns: “Unfortunately, you will be denied boarding”.

On the P&O Cruises website, the cruise operator clarifies what passengers need to pack and explains the rationale. A statement reads: “We’re delighted that you’ve chosen to set sail with us, and we cannot wait to welcome you on board. Before we get there, it is mandatory for all guests to have suitable cruise travel insurance cover in order to sail with us.”

It adds: “It is your responsibility to ensure you have appropriate cover in place for the duration of your holiday. Unfortunately, you will be denied boarding, at your own expense, if you’re unable to confirm you have arranged insurance.

“You may be asked for proof of your cruise travel insurance. So, please be sure to bring either a printed or digital copy of your insurance documentation that confirms cover for the named travellers over the dates of travel.”

Outlining the main reason why travel insurance is crucial to arrange before setting sail, P&O Cruises stated: “For many significant purchases in your life, insurance is essential. And holidays are no different.

“Travel insurance ensures you can relax and enjoy your holiday with peace of mind that you’re covered in the event something should go wrong. This includes unforeseen incidents before your holiday, while travelling or while you’re away.”

P&O Cruises provides a checklist for selecting the appropriate level of cruise insurance protection. It includes:

• Ensure your insurance covers a cruise holiday
• Covers the full length of the trip
• Includes all destinations – choose worldwide cover if unsure
• Includes medical and repatriation cover of £2 million minimum
• You’ll need to declare any pre-existing medical conditions
• We would also recommend that you have adequate cancellation cover to cover the cost of your trip

I’ve got travel insurance already. Do I need cruise insurance?

P&O Cruises states: “You will need to look into the level of cover your travel insurance provides. Some bank accounts include travel insurance but the policies often offer limited amounts of cover.

“Standard travel insurance is generally meant for a land-based holiday and as such, won’t cover many of the elements of a cruise holiday. A cruise holiday requires more specialist cover, for example if there was a need to be medically evacuated at sea. The most important thing is to make sure you’ve told your insurer you are going on a cruise holiday.”

What happens if I don’t declare pre-existing medical conditions?

P&O Cruises warns: “You run the risk of not being fully covered and having to pay for medical treatment which can be extremely costly. Emergency medical treatment can even be refused if you do not have the correct insurance, this includes failing to declare pre-existing conditions.”

If I cancel my holiday, will I get my money back?

P&O Cruises states: “If you cancel your holiday, the cancellation policy in our Booking Conditions applies. If you are cancelling due to a medical reason and you have declared the medical condition, your insurer should refund any monies paid less the relevant policy excess.”

Travellers have been told ‘not to panic’ if they have flights planned for the summer

Many travellers are worried that their summer flights may be at risk as the jet fuel supply disruptions have left some airlines cancelling and rescheduling flights. Now, hantavirus has also trigger some anxiety as passengers fear they may be facing the same disruptions they experienced during the Covid pandemic.

While health experts have been assured the public that hantavirus is “not like Covid”, according to BBC’s Dr Xand, a travel expert explained exactly what rights you have if your flight is cancelled for these reasons.

Hannah Mayfield explained: “If your flight is cancelled because of a global health emergency or another major disruption outside the airline’s control, passengers are still entitled under UK261 to either a full refund or alternative flight.

“That obligation remains firmly with the airline, even in extraordinary circumstances. What may not apply, however, is additional compensation.

“We saw significant confusion around this during the coronavirus pandemic.”

The travel money expert with specialist travel insurance comparison website PayingTooMuch, urged people to learn the “crucial” distinction between these two as some travellers mistakenly believe that if they aren’t entitled to compensation then they aren’t entitled to anything.

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Ultimately, the expert assured everyone with upcoming flights: “The key message for travellers this summer is not to panic, but to understand where responsibility sits before problems arise. Knowing your rights in advance makes it much easier to act quickly and avoid unnecessary stress or expense if your faced with disruptions.”

She continued: “Airlines are responsible for passenger rights linked to the flight itself, including refunds, rebooking, and assistance during disruption.

“Travel insurance, by contrast, is there to protect against wider personal financial risks such as cancellation due to illness, emergency medical treatment abroad and repatriation as well as things like baggage lost items and in some cases irrecoverable costs that cannot be recovered from airlines or travel providers depending on the cover.”

Checking your travel insurance and how you paid for the flight before you leave can also add some extra protection. The expert urged: “It’s equally important to read the travel insurance policy carefully before travelling.

“Many people only discover exclusions relating to pandemics, wider disruption, or government travel advisories when they come to make a claim.”

Hannah explained that if you used a credit card to pay for your flight, Section 75 of the Consumer Credit Act can “provide valuable additional protection in some instances”. While those who paid with debit cards may have “less robust” protections.

You won’t even see the fees being added

Most holidaymakers assume using their normal bank card abroad is fine. But Martin Lewis says a simple switch to a specialist card could save you from paying an extra 2.75% to 3% on every single purchase – a hidden fee that quietly adds to your bill without you even noticing.

In a clip shared on This Morning’s official TikTok, the MoneySavingExpert founder explained how most high street banks add a “non-sterling exchange rate fee” when you spend abroad. Ignore it and a £100 purchase effectively costs you £103. Switch to one of the specialist cards he recommends, and you get the same near-perfect exchange rates the banks use – without the markup.

Martin started by explaining what happens when you spend on plastic overseas. “Your bank gets a near perfect exchange rate on the day – the same as what’s called the spot rate, the city market rates. When you spend on your card abroad though, normally the card company adds what’s called a non-Sterling exchange rate fee of between 2.75 or 3%,” he said. “So your hundred pounds worth of euros cost you £103.”

The solution, he explained, is using specialist cards. “With the specialist cards, they don’t have that. So you get the same near perfect exchange rates that the banks or the card firms do.”

As for which cards to choose, Martin noted there are quite a lot available now. He judges them on the cashback they give you. The Barclaycard Rewards credit card is currently giving 0.25% cash back on spending in the UK and abroad. “So you get perfect exchange rate and cashback,” he said.

He added a crucial warning for anyone using a credit card: “Only do this if you’ll pay it off in full at the end of every month, or there is interest. That will credit score you to get it.”

For those who prefer a debit card or don’t want to undergo a hard credit check, Martin offered two alternatives. “The easiest one to get is the Chase card, which you can apply for without switching banks and only does a soft credit check, so it doesn’t mark your credit file, and virtually everybody can get it,” he said. It offers near-perfect exchange rates, no ATM withdrawal fees, and some cashback on UK spending.

Alternatively, for those willing to switch banks: “First Direct, if you’re willing to switch bank to it, will give you a near perfect exchange rate fee debit card and pay you £175 quid if you switch bank to it.”

A spokesperson for travel experts Lapland Famille said: “When spending abroad, choosing the right payment method makes a real difference. Specialist cards often work out far cheaper than standard bank cards. And if you’re ever asked to pay in pounds or the local currency, always choose the local currency – paying in cash locally is another good way to avoid hidden conversion fees.”

With no need to switch your main bank account for the easiest option, Martin’s advice shows that cutting the cost of spending abroad may be simpler than many travellers think – as long as you pick the right card before you go.

Travel insurance specialist has issued advice, as cancellations and delays may happen

As airlines continue to navigate fuel supply challenges caused by the Middle East conflict, some flights may be disrupted, or fares may increase. Some energy bosses have claimed Europe only has six weeks’ worth of jet fuel left. Tom Vaughan, a travel insurance specialist at Confused.com, has offered advice for passengers with summer holidays coming up.

He also warned that cancellations and delays may happen, and stressed the importance of preparing in advance and knowing what to do if a trip is axed. “For Brits planning to travel this summer, it’s worth being aware that flight cancellations and delays could happen as airlines respond to operational pressures,” he said.

“Disruptions like this can leave travellers unsure about their rights and what steps to take next if they are affected. The good news is that UK passengers have rights if their flight is cancelled.

“Airlines should offer a refund or an alternative flight, even if your ticket was non-refundable.” If passengers do experience disruption, Tom has shared some steps to follow.

Firstly, he says travellers should contact their airline as soon as possible to confirm their options, including rebooking or a refund. He also recommends: “Keep receipts for any essential costs like food, accommodation or transport, as these may be reimbursed”.

Tom said passengers may still be entitled to assistance (such as meals or a hotel stay) while waiting for a new flight. “If you booked a package holiday, check if it’s ATOL protected and contact your travel provider for support”, he added.

The travel insurance specialist went on to say that people who pay by credit card “may have additional protection if things don’t go to plan”. Lastly, he urged people to review their travel insurance policy and speak to their insurer to understand what extra costs they could claim back.

He also says it is “always sensible” to take out travel insurance before going away. “Even if you are able to claim directly via the airline, an insurer can guide you on how to make a claim,” he explained.

Tom continued: “With the right policy in place, you may also be able to claim back for other parts of your holiday that were affected as a result. If you’ve recently experienced flight cancellations, our flight compensation guide will help to break down your options.”

Inflation climbed higher last month as the knock-on effects from the Iran war started to hit the cost of living for UK households. The Office for National Statistics reported an annual rate of Consumer Prices Index (CPI) inflation of 3.3% for March, increasing from 3% last month.

It meant inflation picked up to its highest level since December, with higher fuel prices a significant driver. The ONS indicated that fuel prices were the main area where the impact of the Iran conflict had already been reflected in their data.

While jet fuel costs have risen, the ONS said that air fares are based on previously booked flights, meaning that the March data was not yet impacted by inflation linked to the conflict. This means airfare inflation is likely to continue rising this year as higher jet fuel costs are passed on to passengers.

KLM has made several adjustments to its flight schedule for the coming month. The airline says: “This concerns a limited number of flights within Europe that, due to rising kerosene costs, are currently no longer financially viable to operate. There is no kerosene shortage. KLM will operate 80 fewer return flights to and from Schiphol, which is less than 1% of its European flights during that period.

“Passengers affected by these changes will be rebooked onto the next available flight. As these are destinations KLM serves multiple times a day — such as London and Düsseldorf — travellers can usually be accommodated quickly. KLM expects a busy May holiday period and is making sure passengers can travel to their holiday destinations as planned.”

In a new statement, Lufthansa has said: “The Lufthansa Group has secured (“hedged”) approximately 80 per cent of its kerosene requirements for 2026 and approximately 40 per cent for 2027 based, among other things, on the price of crude oil – both at pre-crisis price levels. With this level of hedging, we are in a better position than most competitors.”

Meanwhile, easyJet has said it is not currently seeing any disruption to flights and doesn’t plan to make any changes to its flight schedule.