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Tripadvisor’s new AI tool under fire for ‘putting holidaymakers in danger’ over ‘critical safety information’

An investigation by consumer group Which? claims Tripadvisor’s new summary AI tool has failed to include key information from its own reviews

Holidaymakers are in danger at being put at by travel review giant Tripadvisor’s new artificial intelligence tool, it has been claimed.

Tripadvisor’s hugely popular website now includes an AI generated summary of hotels and other businesses, designed to save potential guests having to scroll through all the other posted feedback. However, consumer group Which? says it found round-ups that masked reports of food poisoning, sexual harassment and serious hygiene failures.

They include a five-star hotel in Cape Verde now involved in a group legal action representing at least 412 holidaymakers who say they became ill after staying at the property.

Nicky Morley, 55, from Devon, holidayed at the five-star Riu Palace Santa Maria in May 2022, with her husband, when she became so ill that she says thought she was “going to die”. She told ITV News: “I was trying to get breath, but (the vomiting was) so strong and so violent, I started to choke, and I was really panicking.”

Yet, according to Which?, Tripadvisor’s AI summary of the Riu Palace described it as “popular with many travellers”, with “diverse restaurants” that earn ‘rave reviews’ and “spotless” cleanliness. The summary has since been removed.

Recent guest reviews on Tripadvisor also painted a very different picture. One described the Riu Palace as having “exceptionally poor hygiene”, while another said she was served raw chicken. Others shared photographs of flies and birds in the buffet food and another spotted “dead little roasted mice by the sitting area” on her “nightmare” holiday.

Which? checked in March this year and said there were 102 mentions of food poisoning at the Riu Palace. The consumer group also singled out a hotel in the popular Mexican resort of Cancun where several guests left reviews saying they fell ill, including a wedding party. Yet Tripadvisor’s AI overview once again gave a glowing summary, describing its “immaculate cleanliness”.

It also highlighted a hotel on the Antalya coast in Turkey where several reviewers who visited last summer wrote they felt unsafe due to repeated sexual harassment from male hotel staff, including inappropriate jokes and gestures, and repeated requests to connect on social media. Yet the Tripadvisor AI review summarised its service as “friendly”. The closest it comes to referring to the serious allegations is: “Lapses (in service) noted by a few”.

Rory Boland, editor of Which? Travel said: “Tripadvisor may insist users can still fact-check its summaries against real reviews, but this ignores the fact that it made the decision to push these summaries to the very top of the page. This failure to surface critical safety information is unacceptable and potentially life-threatening.

“The platform has a responsibility to revisit the accuracy of its AI summaries and AI chatbot. In the meantime, users should scroll past these summaries and look at guest reviews, particularly one-star ratings, and at reviews on other sites, to make sure their next stay is a safe one.”

A spokesperson for Tripadvisor said: “We fundamentally disagree with the premise of this investigation. Our AI Summaries have been designed to uphold the integrity and transparency that has made Tripadvisor trusted by millions of travelers for over 25 years. They provide snapshots based on high volumes of user generated content and explicitly are not intended to replace individual reviews. Users can easily click to see the traveller quotes behind each review element or access all reviews for that listing, eliminating any need to blindly trust AI-generated content.

“We also have comprehensive safeguards in place to ensure important safety information is properly reflected across our platform. Our AI systems are designed to capture all types of traveller feedback and we continuously monitor and refine our models. Our systems automatically suppress AI Summaries for listings that feature warnings from travellers about serious safety incidents such as death, drugging or sexual assault, helping ensure this content is highly visible to our community.

“No review content has been suppressed or hidden by the introduction of these tools, and the suggestion they pose danger to travellers is an unfounded claim that seems designed to generate controversy rather than inform readers. We believe our community understands that AI technology is still developing and has the common sense to check any AI advice against Tripadvisor’s billion-plus reviews and contributions.”

A spokesperson from RIU Hotels & Resorts said: “At RIU Hotels & Resorts, the health and safety of our guests is always our main priority. RIU has been operating in Cape Verde for 20 years and currently manages six hotels, totaling 4,650 rooms and employing 3,307 staff members. We maintain an average occupancy rate of over 90% year-round, and in 2025 alone, we welcomed over 400,000 guests.

“Let us assure that we operate with the highest standards of professionalism and service, placing hygienic-sanitary safety as our top priority. Our hotels in Cape Verde follow the strictest international health and hygiene standards, certified by external prestigious consultancy firms, specialized in health and safety.”

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Anthropic partners with California to expand AI use by government workers

Anthropic teamed up with California to get more state workers to use its artificial intelligence assistant Claude as part of an effort to leverage technology to make the government more efficient.

Gov. Gavin Newsom, who announced the partnership on Monday, said state agencies will be able to access Claude at a 50% discount. Free training and other assistance will also be available to the workers. California’s local governments will also get the same discount under the agreement.

Government workers can use Claude to draft and summarize documents, analyze information and do other tasks.

Anthropic, an AI company based in San Francisco, has a version of its AI assistant for government clients that provides more security than what it provides other consumers.

The new partnership shows how AI is playing a bigger role at work as tech companies market their tools as ways to complete tasks more quickly. Last year, San Francisco made Microsoft 365 Copilot Chat, which is powered by OpenAI’s model, available to nearly 30,000 city employees.

Still, the rise of automation at work has heightened concerns that people will lose their jobs. There are also worries that there are not yet adequate guardrails in place to mitigate data privacy and security risks.

Anthropic and the governor said that they’re focused on the responsible use of AI.

“AI should not replace the human work of government; it should help our workers move faster, solve problems more effectively, and deliver better results for Californians,” Newsom said in a statement.

The remarks didn’t appear to comfort union leaders.

“Wow. Look local government, the Gov is giving you a 50% off coupon to give up your residents’ private data, outsource your jobs to big tech. Isn’t that cool? Because California basically invented AI slop!” said Lorena Gonzalez Fletcher, president of the California Federation of Labor Unions, AFL-CIO, in a post on X.

Anthropic has faced political hurdles as it pushes to get more companies and government agencies to use its products.

Most notable, it’s sparred publicly with the Trump administration, which ordered the company to cut off foreign access to its most powerful AI systems this month.

The Trump administration cited potential national security risks, but Anthropic disagreed with the findings. Last week, tensions decreased after the U.S. government gave Anthropic permission to restore access to its AI model Mythos to certain clients.

Valued at nearly $1 trillion, Anthropic has also signaled it plans to become a publicly traded company.

California has already started using Claude more in state government to develop tools to get the public to engage more in AI policy discussions and assist state workers, the governor’s office said in its news release.

State agencies, including the Department of Motor Vehicles, are also using AI to reduce wait times and improve customer service.

“As state employees, our goal is to provide our fellow Californians with the best possible service,” Government Operations Agency Secretary Nick Maduros said in a statement. “To do that, we need to make sure our teams have access to the best modern tools, including Claude and other emerging technologies.”

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A tool or or a human replacement: How Hollywood deals with AI

When Brian Grazer has an idea for a movie, he now starts with a chatbot. The co-founder of Imagine Entertainment — the company behind “A Beautiful Mind,” “Apollo 13” and “Liar Liar” — said he sits down with Anthropic’s AI assistant, Claude, to rough out a story before handing it to a writer.

“You can build the whole thing into an outline. You still need a screenwriter. I always believe you need a screenwriter,” Grazer said during a keynote at UCLA’s Entertainment Symposium on Thursday. What once could have taken up to a year, he said, now takes him about a week — but the human writer stays.

That balance — AI as an accelerant rather than a replacement — captures where much of Hollywood has landed in practice. Amazon MGM, Lionsgate, Netflix and Disney have all made major investments in the technology. The sharper question at the symposium, which drew many of the industry’s top lawyers and dealmakers to the Westwood campus, was not whether to use AI but how: who authorizes it, how far it goes and who gets paid.

For the companies building the tools, the answer increasingly comes from the client. Studios, production companies and distributors regularly approach Promise, a generative AI company, to bring AI into their productions, and each arrives with its own usage guidelines, said the company’s president, Jamie Byrne. Those rules govern which AI models Promise may use and what protections apply — effectively letting each client decide how heavily AI figures into the work.

“It comes down to a risk appetite,” Byrne said during a panel on AI. “We know that there’s talent that are staunchly against it. We know that there are many who are okay with it.”

He framed adoption as a competitive necessity: “Every time there’s a technology change, certain studios or production companies rise. Others fall, and it’s usually the ones that are not leaning into the new tool.”

Ron Howard, also of Imagine Entertainment, argued the limits will ultimately be set elsewhere — by viewers. “Sure, it’s about efficiencies and budgets, but more than anything, audiences are going to tell us where those restrictions are,” he said. He expects AI-generated content to settle into its own subgenre over time, with audiences signaling what they will accept.

The most contested ground is labor, where consent has become the dividing line. The emergence of synthetic performers such as Tilly Norwood has made AI a central issue in SAG-AFTRA’s contract. The union’s most recent agreement draws a clear line between authorized digital replicas, which use a performer’s likeness with their consent, and fully synthetic creations.

Talent agencies are organizing around the same principle. In recent years, Creative Artists Agency began digitally scanning clients into what it calls the CAA Vault, building a replica of a client’s image, likeness and voice while leaving the talent in complete control of how it is used.

That control is beginning to carry real value, said Tammy Brandt, CAA’s deputy general counsel, who said she is seeing more deals that involve digital likeness. Hollywood has been slow to work out how to monetize these replicas, she said, but once it does, audiences will start to encounter them more often.

“You have to lean into the technology and understand what it can do, and honestly, how you can make money, work with talent and with creative assets in a way that the user is interested in,” Brandt said. “There’s a little bit of trial and error as you go with that.”

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House vote to extend FISA spy tool fails and it could lapse as Friday deadline looms

A rare lapse in a law that allows the United States to gather intelligence abroad appears likely after the House failed on Thursday to temporarily extend the program, in a protest of President Trump ‘s refusal to name a permanent head of the nation’s intelligence agencies.

Trump has doubled down on his temporary pick for director of national intelligence, federal housing finance regulator Bill Pulte, even though Pulte has little experience for the job. Democrats say they won’t support the renewal of Section 702 of the Foreign Intelligence Surveillance Act, known as FISA, unless the Republican president withdraws Pulte’s appointment and nominates a permanent replacement.

The House vote collapsed in bipartisan fashion, with some Republicans and nearly all Democrats rejecting the temporary measure, 198-218. The Senate may try its own vote later Thursday, but hopes are dimming to prevent what could be an unprecedented lapse in the surveillance tool. The law expires on Friday at midnight.

The impasse could soon result in limitations on what intelligence the U.S. government can collect abroad just as World Cup games begin in cities around the country and ahead of celebrations for the nation’s 250th anniversary.

“We can’t let them extort us,” Trump said of Democrats.

Trump has stuck with Pulte as the acting head, rebuffing demands from lawmakers for a more qualified nominee. Trump asked Congress for a short-term extension of the law to “provide time for the selection and confirmation” of a permanent director. He said he wants Pulte to begin downsizing intelligence agencies.

The parties leveled blame for the potential interruption in what has been seen as an essential, if long-debated, surveillance program for keeping the country safe.

“We’re going to ask every member here to do the right thing,” said House Speaker Mike Johnson, R-La. “We cannot allow that to go dark.”

The House Democratic leadership announced its opposition, saying Pulte has no relevant intelligence background, in defiance of the law’s requirement for “extensive” national security experience.

“The apparent motivation for his elevation is the demonstrated willingness of Bill Pulte to search government databases for alleged dirt on President Trump’s chosen political enemies,” Democratic leader Hakeem Jeffries of New York and the leadership team said in a joint statement. They said there is a path to reauthorizing FISA, “but it will require enacting meaningful reforms.”

GOP leaders lobby the White House, to no avail

Congressional Republicans have lobbied Trump all week to quickly nominate a permanent replacement. But he said he needs more time to do so.

Senate Majority Leader John Thune, R-S.D., said Republican leaders have “made our views known” to the White House.

Trump has said that he is interviewing five candidates for his pick to lead the agency permanently, after the resignation of Tulsi Gabbard.

Johnson said the president has made it very clear that Pulte will serve a “very short term — a sort of renovation role” to help the Office of the Director of National Intelligence be “renovated and downsized.”

But Democrats on the House Intelligence Committee led by Rep. Jim Himes of Connecticut said in a letter to the president that Pulte is a “uniquely poor choice” to serve even in the acting capacity.

Both Republican and Democratic lawmakers skeptical of Pulte have pointed to his lack of intelligence experience and also his record at the Federal Housing Finance Agency. In the position, he has been linked with criminal referrals over allegations of mortgage fraud by public officials Trump sought to punish, including New York Attorney General Letitia James, a Democrat; Sen. Adam Schiff, D-Calif.; and Lisa Cook, a board member of the Federal Reserve.

“He has distinguished himself only as someone who will do or say anything to stay in your good graces,” Himes and the other lawmakers wrote, “qualities that are precisely the opposite of what our nation needs.”

FISA will lapse at midnight Friday

Section 702 of FISA allows agencies such as the CIA, National Security Agency and FBI to collect communications from foreign targets overseas without a warrant.

While members of both parties who cite privacy issues have long wanted to limit the authority, there was broad bipartisan support to renew it, especially after Republicans and Democrats recently worked out a compromise bill.

Virginia Sen. Mark Warner, the top Democrat on the Senate Intelligence Committee, has worked with Republicans on the compromise legislation to renew the authority. But he called Pulte’s appointment to replace Gabbard “a live hand grenade” disrupting the process.

Warner said the only way he’ll support a short-term extension of the surveillance law is if the principal deputy director of national intelligence, Aaron Lukas, is the acting leader during the duration of that extension.

Arkansas Sen. Tom Cotton, the chairman of the Senate Intelligence Committee, and Iowa Sen. Chuck Grassley, chairman of the Senate Judiciary Committee, have warned the administration that the spy tool is likely to lapse.

The administration should prepare “for a potential significant gap in foreign intelligence collection,” they wrote in a letter.

Trump doesn’t back down on Pulte

After bipartisan pushback to Pulte’s temporary appointment, Trump said last week that he would not permanently nominate him to the position. But Democrats, and some Republicans, want his appointment pulled immediately and for Trump to nominate a replacement that can be confirmed by the Senate.

On Tuesday, though, Trump announced that Pulte would not only take over as acting director — he’d also start earlier than expected, on June 19.

One of several possible replacements could be Pete Hoekstra, Trump’s ambassador to Canada and a former chairman of the House Intelligence Committee. The White House has reached out to Hoekstra about the job and conversations are ongoing, according to a person familiar with the outreach who requested anonymity to discuss the private conversations.

Jalonick, Mascaro and Kim write for the Associated Press. AP reporters Joey Cappelletti, Kevin Freking and Eric Tucker contributed to this report.

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China’s Xinhua to Invest in AI Tool to Promote Xi Jinping’s Ideology

China’s state-linked media system is preparing a major investment in artificial intelligence aimed at advancing and disseminating President Xi Jinping’s political ideology. According to Shanghai Stock Exchange filings, Xinhuanet, owned by the official Xinhua News Agency, plans to invest over 1.1 billion yuan (about $162 million) in an AI system called “Xinhua Yudian,” or “Xinhua lexicon.”

The AI agent is designed as an “authoritative” tool for learning, researching, and distributing Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era. It will draw on a curated state-controlled database and is intended to deliver official narratives, current affairs, and political content in a structured format.

The project builds on China’s broader national strategy to integrate artificial intelligence across governance, industry, and society under the “AI+” initiative launched in 2025, which encourages widespread adoption of AI technologies in both public and private sectors.

Why It Matters

This development highlights how artificial intelligence is increasingly being used not only as a technological tool but also as an instrument of political communication and ideological reinforcement. Unlike commercial AI systems designed for open-ended information retrieval, this platform is explicitly structured to promote state-approved interpretations of policy and leadership thinking.

The initiative reflects Beijing’s growing emphasis on controlling information ecosystems in an era of information overload and competing narratives. By positioning AI as a “trust layer” for political and policy information, China is attempting to address concerns about misinformation while simultaneously strengthening ideological consistency across digital platforms.

The project also signals a broader convergence between state power and emerging technologies. As AI systems become more integrated into education, media, and governance, they are increasingly shaping not only what information is accessed but how it is interpreted. This raises important questions about transparency, bias, and the role of algorithmic systems in political messaging.

Chinese Government and Communist Party
Seeking to strengthen ideological cohesion and ensure consistent dissemination of Xi Jinping’s political doctrine.

Xinhuanet and Xinhua News Agency
Acting as the implementing body, responsible for building and deploying the AI system using state-approved datasets.

Technology Sector in China
Participating in the broader “AI+” initiative, which encourages integration of artificial intelligence across industries.

Chinese Citizens and Digital Users
Target users of the system, particularly students, officials, and professionals seeking policy-related information and official references.

Global Technology Community
Observing China’s use of AI in state communication as part of a wider debate on governance, censorship, and AI ethics.

Future Outlook

The rollout of “Xinhua Yudian” is likely to deepen the integration of artificial intelligence into China’s political and information architecture. If successful, it could serve as a model for other state-backed AI systems designed to standardize ideological communication and policy interpretation.

In the near term, the platform is expected to function as both an information retrieval system and a citation verification tool for official discourse. This may reduce ambiguity in policy communication but also further centralize control over authoritative narratives.

Longer term, the project raises questions about how AI will shape political legitimacy and information control in authoritarian systems. As AI becomes more capable of generating and filtering content at scale, its role may shift from a neutral tool to an active participant in shaping public perception and ideological alignment.

The initiative underscores a broader global trend in which artificial intelligence is not only transforming economies and industries but also becoming a strategic instrument in statecraft and governance.

With information from Reuters.

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How to become a woodworker? Start with these L.A. classes, tool spots

I got inspired to become a woodworker by Vince Skelly’s tree trunk bookshelves. On exhibit earlier this year at Craft Contemporary near LACMA, these are tree trunks with one slot precisely carved out to fit a select stack of exhibit catalogs perfectly. Seeing them felt like Cupid had just shot an arrow into my art heart.

The very next day I returned to Craft Contemporary, where Skelly was participating in a makers panel. At the reception, I asked him for advice on how, as a complete beginner, I might get started on making tree trunk bookshelves. He cordially shared practical advice, emphasizing safety. I followed this advice and the result came out looking like little chunks of nothingness. That’s how I knew I needed further guidance.

About This Guide

Our journalists independently visited every spot recommended in this guide. We do not accept free meals or experiences. What should we check out next? Send ideas to guides@latimes.com.

“Start small” is the advice I got next, from Eric Clem, co-founder of LA Woodshop. Aspiring woodworkers get discouraged when they try to build the Gamble House themselves with no training. It’s also very dangerous, Clem warned me.

I followed this advice too, scaling back my first woodworking goal to making my own drumsticks. The pursuit of this doable dream led me into an exploration of L.A. woodworking resources for beginners who feel inspiration ranging from “I want to make something out of wood” to “I want to make woodworking part of my life.”

The path to becoming a woodworker in L.A. extends from taking a one-day introductory class to borrowing tools to enrolling at community college. My exploration has been fulfilling, guided by cheerful people who have exhausted all of their friends and family with obsessive talk of woodworking and would like nothing more than to share their passion with you.

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Spotify bets big on AI covers and early concert tickets

Spotify Technology SA announced several new initiatives — from concert ticket perks to a major AI-generated music licensing deal — that the Swedish audio streaming company said will help fuel growth over the next four years.

At the first investor day led by new co-chief executives Gustav Söderström and Alex Norström, Spotify outlined a vision revolving around features that will allow people to personalize their listening experience, whether with music, podcasts, audiobooks or working out. Investors liked what they heard, pushing Spotify shares up as much as 18% over the course of the presentation.

Spotify addressed one of Wall Street’s biggest concerns about artificial intelligence by announcing a major new licensing deal with Universal Music Group NV. The agreement will let Spotify launch a tool to let fans create covers and remixes of their favorite songs from artists and songwriters who opt in. Powered by generative AI, the tool will be available as a paid add-on for Spotify Premium users. It will open up additional revenue streams for Spotify and create a new source of income for artists and songwriters on top of what they already earn on the platform, according to the companies.

Spotify has been working with the music industry on ways to harness the power and consumer interest in AI without violating artists’ rights. Last October, the company announced an agreement with the biggest record labels to use AI in a “responsible way,” but didn’t specify at the time what those tools would look like.

“This era of generation doesn’t need to threaten the future of music,” said Charlie Hellman, Spotify’s head of music. “Because we built the system legal, trusted and aligned, we can make sure that the value flows back to the people who created it.”

In another big announcement, the company laid out plans to work with Live Nation Entertainment Inc. to offer Spotify subscribers the option to purchase two tickets to their favorite star’s concert before they go on sale to the general public. The move could help resolve some of the issues fans have had in beating ticket resellers to face-value tickets, while encouraging customers to stay on as subscribers even as Spotify raises monthly fees.

Fans have long complained about the ticketing process for live performances, which often pit people against bots and scalpers, leading to high prices and sold-out shows.

“It’s frustrating for fans,” said Rene Volker, head of live events. “It’s frustrating for artists too, who look out at a crowd and wonder, are the fans who built my career actually here?” The new “Reserved” perk is designed to relieve some of that tension. “No racing bots, no chasing around online for presale codes. Just two tickets held for you,” she said.

The presentations Thursday were designed to comfort investors and prove that Spotify can still innovate. Wall Street has been skeptical that the company can rein in costs while staying ahead of competitors, particularly as it relates to AI. Those concerns have weighed on shares this year, sending them down 25% through Wednesday’s close. While the company makes most of its money through subscriptions, the executives sought to reinforce the idea that they have other levers to pull in order to generate sales beyond monthly fees and that people are willing to spend more for certain features.

The company outlined its growth targets through 2030, including a compound annual growth rate in the mid teens, a gross margin of 35% to 40% and an operating margin above 20%. Spotify remains committed to its long-term goal of 1 billion subscribers, $100 billion in revenue and over 40% in gross margin, the executives said.

Spotify sees its podcast and audiobook features as complementary to music and said the combination of the multiple verticals has helped broaden its community and convert users from free listeners to paid subscribers. Today, more than 500 million people have streamed a video podcast on Spotify, up nearly 50% from a year ago. And in just a few years, Spotify has captured about 20% of the audiobooks market in the US, executives said. People who use all three verticals — music, podcasts and audiobooks — are engaging with Spotify almost every day of the month, according to the company.

Giving people the tools to personalize their listening experience helps keep them in Spotify’s universe — creating what executives described as the “all day user.”

Personal Podcasts, for example, lets people write a prompt in the Spotify app and AI will create a unique podcast in response.

“We see this much more as a daily brief and a recommendation engine than something that would replace you listening to one of your favorite podcasts,” Söderström said in an interview. He noted that 60% of users in mature markets for Spotify don’t yet listen to podcasts, so features like Personal Podcasts could get them to dive into the medium.

The company said its podcast business has been profitable for two years.

Spotify’s Audiobook+ tier gives listeners more than their allotted 15 hours of audiobook listening per month for an additional fee. It has 1 million subscribers and is on track to generate $100 million in annualized revenue, the company said. To capitalize on the demand, Spotify will start selling even more audiobook hours to super users. Additionally, it will allow podcasters to offer memberships, so subscribers can access special episodes and other content. Spotify will take an undisclosed slice of revenue from the memberships.

Carman writes for Bloomberg.

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