toluca lake

Leonard R. Garner Jr. loves roller coasters. And the mostly-retired television director and actor has a place in his heart for Universal Studios Hollywood, the theme park atop the studio where he spent many days behind a camera.

He also adores the tranquility of his home. As a resident of Toluca Lake, the tiny neighborhood nestled below the Wizarding World of Harry Potter, Super Nintendo World and other park staples, Garner watched with curiosity as Universal Studios began erecting Fast & Furious: Hollywood Drift, its new outdoor, high-speed thrill ride. He continued to track the construction over the next three or four years while out on afternoon walks.

At last, when Universal Studios began testing the ride this spring, Garner breathed a sigh of relief. “I was amazed at how quiet it was,” he said. “I could not hear it at all.”

But he wasn’t considering one detail: There were no people on it.

Everything changed, Garner and numerous other Toluca Lake residents said, the summer day when Universal Studios began running the coaster with a full slate of riders. There were screams. They were loud — piercing even double-paned windows. And they were constant.

“Disturbing,” said one resident, Dr. Christopher Zito.

“You think something is happening,” said Patrick Nazari, another resident. “Like someone is getting murdered out there.”

Garner said he stopped in his tracks. “I heard it, and I thought to myself, ‘There are going to be problems with this.’”

Universal’s new Fast & Furious: Hollywood Drift coaster can be seen (and heard) from Toluca Lake.

(Kayla Bartkowski / Los Angeles Times)

Headaches at least, both for the residents of Toluca Lake and for Universal Studios Hollywood in the days before the ride’s opening this summer. For residents, there’s panic as to what, if any, recourse they may have at this late stage, with one man joking he may forever have to blast loud music all day to mask rider screams. For Universal Studios Hollywood, the complaints, first reported on social media and quickly picked up by media outlets, have added a sudden jolt of negative publicity around what was intended to be the North American ride of 2026.

Longtime Toluca Lake residents have had to get used to its high-powered neighbor making changes over the past few decades. Through the last 10 years in particular, Universal Studios Hollywood has accelerated in growth, evolving from a behind-the-movie-magic showcase to a park that’s increasingly ride-centered, each addition bringing with it new worries of disruptions to the community. None, say residents, have been more tone-altering than this one.

Karen Rogers has lived in Toluca Lake for more than 20 years. “It was a never a roller coaster kind of park,” she said. “When a lot of residents moved in, it was about the history of film, and everything was inside the park. This is different because it’s hanging over a neighborhood. It’s just disappointing.”

Rob Cerny remembers the moment he heard the screams. He had just exited the Metro B Line across the street from the studio.

“Every minute you hear this big scream,” he said. “When I got home, my wife was upset. It’s made our backyard unusable. It’s extremely prominent, the noise. I really don’t think this is going to be tenable.”

Around the issue of noise, Universal Studios Hollywood has been proactive with Fast & Furious: Hollywood Drift, devoting a website to just how silent and unobtrusive its groundbreaking coaster would be. Multiple noise mitigation efforts were undertaken — sound walls, scream shields and even pea gravel in the coaster’s tracks.

And those were all welcome, say Garner, Cerny and other residents. All are eager to speak out, but they’re also cautious. They’re aware that some of those who have gone to the press have been attacked on social media, with many a non-Toluca Lake resident appearing unsympathetic to their cause, comparing them to not-in-my-backyard complainers.

Toluca Lake residents are fearful Universal’s Fast & Furious: Hollywood Drift will be constant noise.

(Kayla Bartkowski / Los Angeles Times)

If you live next to a theme park, goes the primary argument, what did you expect?

“That’s a good point,” said Cerny, who has resided next to Universal Studios for 30 years, around the time the park was opening what is now known as Jurassic World: The Ride, but long before additions such as the “Harry Potter” franchise or Nintendo.

“This was not Magic Mountain,” Cerny continued. “I grew up here. It was a studio tour place. Now it’s a major thrill theme park. That’s a different deal.”

And it’s not, he said, background noise, such as the barely audible soundtrack from Wizarding World. “It’s screams,” he said. “Screaming is a disturbing noise. It’s not a lullaby.”

Universal says it’s listening.

“We appreciate hearing from the community, and that feedback is an important part of the process,” reads a statement from Universal Studios Hollywood. “The coaster is currently in its testing and commissioning phase, which is designed to evaluate the attraction over time and under a variety of operating conditions. As part of that process, we are actively reviewing sound levels to ensure the coaster is operating in compliance.”

Fast & Furious: Hollywood Drift has been about a decade in the making. It’s a feat of engineering, situated on a hill between the park’s upper and lower lots, extending out toward Lankershim Boulevard. Universal has its own interest in limiting noise from the ride, beyond being a polite neighbor, as it is still a working studio.

The theme park has made outreach into the neighborhood over the years in an attempt to assuage concerns, be it distributing fliers or attending community meetings. And many a Toluca Lake resident enjoys some theme park perks courtesy of Universal, such as free parking, and invites to pre-opening events at the park. Garner still speaks fondly of getting on Mario Kart: Bowser’s Challenge before the bulk of the public.

“We all went to meetings about it,” Rogers said of Fast & Furious: Hollywood Drift. “Universal says they want to be a good neighbor. They made a big deal about making it the quietest coaster ever. Well, that’s nice, but you can’t put tape over people’s mouths.”

While residents say the screaming is crushingly loud, there’s no indication as of yet the ride violates any county standards. The path for the coaster was cleared with 2013’s Universal Studios Specific Plan. Presented to and approved by the County of Los Angeles, the documents outline studio, theme park and hotel expansion plans, detailing requirements such as as height, noise and more. While nothing in the papers explicitly previewed any potential ride specifics, such as a 72 mph coaster with 360 degree rotating cars, county officials note there was also nothing in the pitch for Fast & Furious: Hollywood Drift that would violate terms of the plan.

Thus, say county officials, there was no requirement for Universal to hold public hearings to be granted approval to build the coaster. That’s left some residents feeling slighted, saying they were unaware of the attraction until ground was moved.

Universal Studio Hollywood’s Fast & Furious: Hollywood Drift will reach speeds of 72 mph and take riders on multiple inversions.

(Todd Martens / Los Angeles Times)

It should be noted, however, that before construction began, Universal Studios did place speakers on its old special effects and stunt buildings to see how noise traveled down the hill. And as per the documents, Universal Studios Hollywood must track noise at six designated monitoring sites outside and around the park. At least three are in the heart of Toluca Lake, situated on or near Valley Springs Lane.

Residents are also given a number to call for complaints such as a noise. Zito has been in touch with park technicians near his home, noting they are sitting with microphones and equipment to capture sonic readings. “I always go up to them and say, ‘You’re not here when it’s really noisy,’” he said. Another resident spoke of downloading a smartphone app to track decibel levels throughout the day, intending to document the noise of the coaster screams and report any violations.

Allowable decibel levels in the neighborhood vary depending on the time of day, as well as the type of noise. Operational sound, such as those from an attraction, are classified differently than “impulsive noise,” such as a gunshot from a film production. A scream, said county officials, is considered operational noise, and decibel levels should hover somewhere around 50 dBa during peak hours.

Most decibel charts consider that moderate noise, somewhere between steady rainfall and a dishwasher. Over the years Universal has been required to make alterations to its attractions, such as replacing some live special effects in its “Waterworld” show with prerecorded digital tracks.

The office of county supervisor Kathryn Barger is aware of the complaints of Toluca Lake residents. Her staff has been facilitating a conversation with people at Universal Studios and has found them to be “very willing partners,” said Helen Chavez Garcia, Barger’s communications director. “They are very interested in finding common ground to address the community concerns, while also meeting their bigger objectives of bringing a new attraction to keep their theme park thriving. They’ve been good partners at the table and this is going to be a continued work in progress.”

With the coaster slated to open in the coming days or weeks, residents aren’t optimistic for change or the sudden construction of more noise buffers. Rogers, for instance, said her and husband have begun shopping for water fountains, wondering if installing them in their backyard will mask the screams. Coaster fan Garner, however, said the only recourse may be to find a way to live with — and enjoy — the ride.

“I’m dying to get on it,” he said. “I’m sure it’s going to be something to experience and I’m sure it’s going to be great.”

Then he pauses for a moment. “But I don’t want to have to listen to it all day and into the night.”