TUI launches ‘price match guarantee’ for British families and they’ll refund you if you find it cheaper elsewhere
TUI has introduced a new policy where customers will be guaranteed the lowest price possible for package holidays.
For Brits going abroad, it means that if you find and book a TUI break but then find it cheaper somewhere else TUI will refund the price difference.
TUI has called it the ‘Price-Match Promise‘ and it applies to package holidays booked through TUI, as well as online and through travel agents.
If customers have booked a TUI break but find the same deal cheaper on another website, simply fill in the online form to request a price check.
If all the criteria are met, TUI will then either discount the package holiday booking or, if full balance has been paid in full, refund the price difference within 14 days.
There are lots of details that have to be met, however.
Firstly, the package holiday must be publicly available to book with another company at the same time – or within 72 hours of booking with TUI.
It must depart from the same airport on the same day with the same TUI flight and flight number.
The accommodation must be at the same resort or hotel with the same board basis and room type.
It has to be for the same amount of time, include transfers and at least the same baggage allowance.
TUI said: “We know that value for money is front of mind for many customers right now, and this new promise is about ensuring customers can book with confidence, knowing they won’t miss out if the same TUI package is available for less elsewhere.
“Under the new promise, customers can request a price match if they find the same Tui package holiday available at a lower price with another operator within 72 hours of booking their holiday – available in all channels – online, via our own retail stores or independent travel agents.”
It continued: “Where the criteria are met, we’ll either discount the booking or refund the price difference if the final balance has already been paid, helping ensure customers genuinely get the most for their money, without needing to shop around again after they’ve booked.”
Package holidays booked through a third-party are excluded.
Marella Cruises, Crystal Ski, TUI River Cruise bookings are also not included.
Quotes, prices and bookings available from TUI UK Ltd, including First Choice and holidayhypermarket.co.uk are not included either.