Southwest Airlines Company

Southwest Airlines has come under fire for its controversial policy change which can require plus-size passengers to purchase an extra seat at the airline’s “sole discretion”, with furious travellers branding it “discrimination”

A so-called “fat tax” aimed at plus-size airline passengers has left travellers furious and feeling “stressed”. Major carrier Southwest Airlines has found itself at the centre of controversy over its contentious new policy, which can compel passengers to shell out for an additional seat at its “sole discretion”.

The policy change comes after 30 years of letting plus-sized passengers request a complimentary extra seat at the gate, and reimbursing those who purchased one in advance – a practice that has now been scrapped.

Under the new rules, customers will only receive a refund for a second seat if their flight departs with at least one empty seat, while those who failed to book ahead can be forced to purchase another ticket on the spot.

In a statement addressing the policy change, a Southwest spokesperson said: “To ensure space, we are communicating to customers who have previously used the extra seat policy that they should purchase it at booking.”

On the airline’s website, the updated “customer of size” policy reads: “Customers who encroach upon the neighboring seat(s) must purchase the number of seats needed. Customers should purchase the seats prior to travel to ensure adjacent seats are available.

“The armrest is considered to be the definitive boundary between seats; you may review information about the width of Passenger seats. In addition, Southwest may determine, in its sole discretion, that an additional seat is necessary for safety purposes.”

But passengers are far from happy. Influencer Samyra Miller turned to TikTok to criticise the policy, branding it a “fat tax”.

She said: “They’ve been doing this way before their little new policy was even supposed to go into effect because, remember, they kicked me off my flight in December.”

She revealed a Southwest representative privately messaged her after she shared her negative experience online and continued: “My primary concern with that whole back and forth with Southwest was for how they were about to treat their plus size customers in changing their customer of size policy.”

Samyra referred to the wording of the policy on the Southwest website but claimed, at the airport, “they’re just eyeing people”. The content creator went on: “There is no criteria that they are using to determine who has to pay for an extra seat.”

Describing it as “discrimination”, Samyra continued: “It is literally just at the discretion of and fatphobia of whoever is working that day.”

In the comments section, people were eager to share their opinions. One TikTok user said: “This is absolutely horrible!”

Another said: “We have a company trip in May and I told my boss to use any other airline BUT Southwest.”

A third posted: “I have a flight in 5 days I AM STRESSED I DON’T have more money to buy an extra seat”.

While another added: “This isn’t fair at all”.

Fellow TikTok user Sassa Ésmith uploaded a video prior to a Southwest flight and added text overlay which read: “Shoutout to Southwest for contributing to my traveling anxiety with your superfluous ‘customer of size policy'”.

In the caption, she said: “Spent my entire lobby time mentally preparing for a random gate agent to tell me I gotta buy an additional seat for a 40 minute flight”.

A woman who found a secret compartment in a plane toilet was left gobsmacked by what she found inside – as some said other public toilets should do the same

Your next flight might be concealing some vital items in a “secret compartment” within the toilet. We’re all aware that air travel can be an uncomfortable affair. You’re squeezed onto an aircraft alongside a host of strangers and informed you can only bring a small bag containing all your essentials – and you’re likely to overlook something important.

While nothing will truly enhance the experience unless you splash out thousands of pounds for first class, one woman on social media has revealed that a hidden door in the bathroom could hold something which at least makes the journey tolerable for some passengers.

Rhonda Abdalla, from Florida, US, was travelling on a Southwest Airlines service from Tampa to Houston, Texas, en route to Las Vegas, when she unexpectedly started her period. She consulted a flight attendant who pointed her towards a small compartment in the aircraft toilet, which was stocked with tampons and sanitary towels.

The woman admitted she had no clue the compartment existed, and suspected other women would be equally unaware, so she turned to Threads to share the discovery and spread awareness.

She posted: “I’m a girls’ girl, so I have to share. Ladies! Did you know there’s a secret compartment in the airplane bathroom that has tampons and pads if you need them?! Because nobody wants to be caught off guard at 35,000 feet.”

Speaking to Newsweek, Rhonda revealed the flight attendant instructed her to take as many tampons as required, and even thoughtfully disclosed she had additional supplies if the stock in the lavatory proved insufficient.

Rhonda detailed that whilst the compartment does feature a sign indicating it can be opened, it “isn’t very noticeable”, so she believes she never would have considered looking there had the flight attendant not informed her about it.

Southwest Airlines has confirmed that sanitary products are something they ensure are stocked on all aircraft for any passenger who might require one urgently.

They told Newsweek: “Sanitary products are available on all Southwest aeroplanes in all lavatories. These items are supplied in case a customer needs one. Whilst we do supply them, they are not a relatively high-use item.”

Both flight attendants and passengers have reacted to Rhonda’s social media post, with numerous people expressing gratitude for her sharing the information, whilst others mentioned they always carry spare tampons for circumstances like hers.

One flight attendant commented: “The amount of times someone has come up to me in tears because on top of a stressful travel day, they started their period and all their products are in their checked bag. Baby, I got you. Tampons, chocolate and a glass of wine will be brought to your tray table immediately.”

Another contributed: “And if you don’t find them in the lavatory, ask a flight attendant. We always have some on board!” One grateful passenger responded: “That’s actually a really useful travel tip! Appreciate you sharing that with everyone.”

Rhonda later expressed her satisfaction at the positive feedback to her post, as she believes it’s important for everyone to be aware of the resources available to them when needed.

She stated: “The response has been really positive, and I’m glad it’s helping spread awareness. Getting your period mid‐flight is already stressful, so knowing there are resources available makes a big difference.”

However, it’s worth noting that some airlines may not stock sanitary products in their lavatories. You can always enquire with a flight attendant who may be able to assist, but it’s advisable to always carry a few emergency tampons or pads – either for your own use or to help someone else in need.