Southwest Airlines Company

Radio star Nikki Osborne was approached by a member of staff as she headed to the Qantas lounge ahead of her flight – and what followed left her feeling ‘angry and frustrated’

A woman has said she was left feeling ‘humiliated’ and ‘degraded’ after she was approached by an airline worker with concerns over her outfit.

Nikki Osborne has now opened up about the incident, which took place in Qantas’s Brisbane lounge. The 44-year-old was dressed in tailored white shorts, a pink lace bodysuit and a knitted white cardigan for a work trip to the Whitsundays, Australia, when she claims she was confronted by a lounge employee.

“A staff member hurried up to me, grabbed me by the arm and said: ‘Firstly, I’m a long-time fan of yours, but I’ll need you to button your cardigan up to cover yourself to protect the other cultures in the lounge,” Nikki, an Australian radio personality, wrote in her QWeekend column.

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“Other cultures I thought? All I saw in the lounge were a few FIFO workers and a mum! She was very polite about it. I however was suddenly shaken with a combination of shock, embarrassment, humiliation, anger and frustration.

“It was actually hard to process that I’d been made to feel like a tart in my hometown, in front of my male colleague too.”

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Nikki continued: “Now, I’m a born and bred Queenslander but I’ve always made an effort to dress well and be taken seriously in my profession as a radio host, writer and stand up comedian. I’m also a mother. To have a woman suggest that my choice of dress is inappropriate really hit hard.

“I was wearing tailored white shorts, a pink bodysuit with a knitted white cardigan over the top, which I had worn at work earlier that day. Do I have cleavage? Yes. Had I covered the top of it? Yes. Was that enough? Apparently not!”

According to Nikki, the airline later reached out with assurances the incident wouldn’t happen again. But she said the follow-up phone call left her feeling even more scrutinised when staff went through her outfit item-by-item.

But her faith in Qantas was restored when a flight attendant greeted her warmly by her comic persona ‘Bush Barbie’ and treated her with complete respect. “That air steward salvaged my week,” she said.

Nikki has now said that while she’ll continue flying with Qantas, she’ll think twice about what she wears in the lounge, the Daily Mail reports.

“I’ll continue to choose what is appropriate clothing to wear and steer clear of the high moral ground of the Lounge.”

According to the Qantas website, the airline declines entry to its lounge if “some items of clothing are too casual or inappropriate”.

Among the banned list are thongs, bare feet, head-to-toe gym wear, beachwear (such as boardshorts), sleepwear (such as Ugg boots), clothing with offensive images or slogans and revealing, unclean or torn clothing.

“These guidelines are intended to create an environment everyone can enjoy, so please be mindful of your choice of clothing and footwear when visiting Qantas Clubs and Business Lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney,” the website said.

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Nikki is by no means the only traveller who has come under fire for their choice of attire. A woman previously said she was “shamed” on a flight after being accused of wearing an “inappropriate” and “lewd” outfit.

Maggi Thorne, 42, boarded a Southwest Airlines flight from Orlando to Nashville when she was left shocked by the reaction to her outfit choice. The seven-time American Ninja Warrior contestant says she was approached soon after boarding by a flight attendant.

The flight attendant reportedly told Maggi to cover up, writing on X, formerly Twitter: “[Southwest Airlines] attendant just shamed me in front of passengers saying my attire wasn’t appropriate”. Maggi was wearing a black cropped top and high waisted jogging bottoms to travel, meaning most of her body was covered – apart from her arms.

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She added: “A tank top and high-waisted pants. Flight 1039. Is this really happening in 2023? The passengers around me were stunned as she shamed me for all to hear.”

Maggi said she told staff she was “not ok” with being told to cover up her outfit. The AWN star maintained there was nothing wrong with her outfit. She thinks the attendant was out of line for categorising her outfit as breaching Southwestern’s clothing policy of “lewd, obscene, or patently offensive” attire, she told Insider .

Maggi reportedly refused to cover up and complained to another crew member, adding: “When I told her I wasn’t okay, I don’t think she knew what to do. I’m not a confrontational person, but what happened isn’t okay and someone should say something about it.”

Southwest Airlines has since reached out to Thorne, offering her an apology and informing her that a complaint has been filed on her behalf.

Plus-sized passengers make have to fork out hundreds extra if trying to fly thanks to a popular airlines new policy that sees plane seat restrictions tighten in the coming months

A popular airline has made huge changes for plus sized passengers – and people aren’t happy. Southwest Airlines has announced a new role for larger passengers, which could see their ticket prices more expensive.

Southwest is a major airline in the United States, and for those who can’t find within the armrests of their seat will need to soon book an additional seat before they fly.

It comes as a rollout of new changes coming into effect on January 27 2026, including pre-assigned seats. At the moment, plus-sized travellers who may need extra room can purchase an additional seat upfront and apply for a refund after flying, or request a complimentary seat at the airport.

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One of the biggest changes to this will mean refunds may still be possible, but not always guaranteed which could result in passengers facing higher upfront costs without the certainty of getting their money back.

In a statement released by the airline, they said: “To ensure space, we are communicating to customers who have previously used the extra seat policy that they should purchase it at booking.” It goes against what the airline was previously known for as being traveller-friendly and operating a ‘customer-first approach’ according to Metro.

These perks, which also included open seating at boarding and a generous free baggage allowance are slowly disappearing as the free baggage was stopped in May, and the rules around seats getting stricter.

The refunds for plus-sized passengers will only be granted if at least one seat on the flight was empty at departure and if both tickets were purchased in the same booking class. In other words, passengers can no longer assume that an extra seat will automatically qualify for a refund.

In order to get their money back, passengers will need to request a refund within 90 days of their flight. In a bid to still protect the promise for flexibility for passengers, it may still hike up costs for people being asked to pay hundreds upfront without the certainty of getting it reimbursed – and if it’s a fully booked flight, they will be turned away and booked onto the next available flight.

Jason Vaughn, an Orlando-based travel agent who posts travel tips for plus-size people on social media and his website, Fat Travel Tested, told AP: “I think it’s going to make the flying experience worse for everybody.”

Tigress Osborn, chair of the National Association to Advance Fat Acceptance told the New York Times: “Southwest was the only beacon of hope for many fat people who otherwise wouldn’t have been flying. And now that beacon has gone out.”

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The 65-year-old has been found guilty of abusive sexual contact after he allegedly started to touch a fellow passenger’s breast and thigh and now faces jail time

A man has been convicted after groping a woman onboard a Southwest Airlines flight.

William R. McKelvy, 65, from Texas, was found guilty of abusive sexual contact after a brief jury trial and is now facing up to three years in federal prison.

The incident took place in April 2023 when McKelvy was traveling on a Southwest flight from Tulsa to Dallas. He assaulted the woman next to him on four occasions – including touching her breast and inner thigh – despite being told to stop by the victim. It comes after a plane passenger punched a flight attendant after she made a simple request.

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The victim testified about her ordeal at the trial, according to a news release from the Department of Justice, telling prosecutors that she initially thought that the man had inadvertently touched her and his actions were accidental.

When McKelvy tried again minutes later, she pushed him away forcefully and told him to keep his hands to himself, federal authorities said.

McKelvy touched the woman again a third and fourth time, at which point the victim yelled, “Get your (expletive) hand off me, or I will break your (expletive) hand,” according to the statement.

Prosecutors said that her reaction gained the attention of fellow passengers, who notified flight attendants of the situation. The flight attendants then moved McKelvy to the back of the plane and called ahead to have police meet the plane when it arrived at Love Field.

Upon meeting the police, McKelvy said that he had been vaping on the plane, and made a vile comment when speaking about his actions with the female passenger, saying he had “flirted with this chick”.

During the trial, McKelvy claimed to have no recollection of the incident because he consumed alcohol and marijuana gummies prior to boarding the plane.

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“Sexual assault aboard an aircraft is a federal crime investigated by the FBI,” said FBI Dallas Special Agent in Charge R. Joseph Rothrock. “It is because of fellow passengers and the flight crew that the defendant was detained and charged for assaulting the victim multiple times.”

The jury deliberated for just 30 minutes before returning with a verdict, and McKelvy is now due to be sentenced on 8 September.

It comes after a British passenger was removed from an aircraft at New York’s JFK airport after reportedly engaging in lewd behaviour and causing the flight to be delayed by several hours.

According to fellow travellers, he had approached a complete stranger with the crude proposition, “Ever had a hand job on a plane?” and, following rejection, allegedly exposed himself and began openly pleasuring himself, even displaying explicit images of himself on his mobile and attempting to touch the passenger seated next to him.

From low-slung jeans to loud singing and even 10kg boobs, passengers have been kicked off flights for the most bizarre reasons. Here are some of the wildest stories from the skies

Flying can test everyone’s patience, but sometimes the reasons people get booted off flights just don’t make sense. One particular flying tale probably takes the cake.

A model claimed that her 10kg breasts got her kicked off a flight. Mary Magdalene, 25, says she was removed from a plane because of her “explicit” look wearing leggings and a sports bra, but the airline claimed it was because she hadn’t listened to instructions while wearing headphones.

The model, who’s had over £120,000 worth of cosmetic surgery, including breast enhancements, hit back on Instagram, saying: “I was kicked off the flight for how I look… Obviously, [my outfit] is why she kicked me off because I look too explicit. But that’s not legal, so she had to say it’s because I was sleeping and wouldn’t hear her.”

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Mary added that smaller-chested women wouldn’t face the same treatment, calling the incident “discrimination,” adding: “It’s not right to pick and choose who the rules apply to based on appearance/body type.”

From giant boobs to baggy jeans, and mid-air singalongs to notes in Arabic, here are some of the most ridiculous stories of travellers getting kicked off planes.

Billie Joe Armstrong kicked off for wearing low trousers

Not even rock stars are safe. Green Day’s Billie Joe Armstrong was banned from a Southwest Airlines flight in 2011 for wearing his trousers too low. When told to pull them up, the singer reportedly quipped, “Don’t you have better things to do?” He was promptly escorted off and later tweeted, “Just got kicked off a Southwest flight because my pants sagged too low!” The airline later apologised and offered a new booking.

Alec Baldwin ejected for playing Words With Friends

Actor Alec Baldwin was famously removed from an American Airlines flight after refusing to stop playing the smartphone game Words With Friends during take-off preparations.

Baldwin vented on Twitter: “Flight attendant on American [Airlines] reamed me out 4 playing WORDS W FRIENDS while we sat at the gate, not moving.” His spokesperson added: “He loves WWF so much that he was willing to leave the plane for it.”

Maybe he should have switched his phone off, but regardless, it’s ridiculous all around.

Passenger steals megaphone mid-flight

During a WestJet flight from Toronto to Saskatoon, police were called after a cabin megaphone mysteriously disappeared. It turned out passenger Jake Michael Piasentini, 29, had stolen it, reportedly influenced by alcohol. The theft delayed the flight, and Jake faced a CAD $5,000 fine.

‘Queen of the aeroplane’ comment gets mum removed

American traveller Nicki Gazley was removed from a Frontier Airlines flight after sarcastically calling a flight attendant “the Queen of this aeroplane” during a disagreement over her baby carrier.

Despite complying with requests to remove her son from an Ergo Baby Carrier, the flight attendant took offence and booted Nicki. Frontier Airlines stated that the FAA does not approve Ergo carriers for takeoff or landing.

Tweet about ‘drunk pilot’ leads to ban

Lisa Carter Knight was banned from a JetBlue flight after tweeting photos and comments suggesting the pilot was undergoing a sobriety test following a passenger’s ill-judged joke about a “drunk pilot.”

Though the pilot passed the test, Lisa says she was still not allowed to board. JetBlue denied it was due to the tweets, explaining that passengers exhibiting disruptive behaviour can be removed.

Whitney Houston fan forces emergency landing

A passenger belting out Whitney Houston’s I Will Always Love You aboard a Los Angeles to New York flight was so disruptive that the pilot diverted to Kansas City to remove her mid-performance.

Man kicked off flight for bad body odour

A 27-year-old French passenger flying from Paris to Dallas was removed after the crew complained about his smell. Despite dousing himself in Dior perfume, the crew said his stench was too much.

Police were called, and the passenger filed a complaint. American Airlines denied the odour claims, citing an issue with his US visa.

‘Merry Christmas?’ Not for this passenger

A man travelling from Dallas to New York on American Airlines went into a rage after being wished “Merry Christmas” at the gate and again on board.

After reprimanding staff for the greeting, he reportedly caused a scene and was removed, much to the relief and cheers of fellow passengers.

Confused economist mistaken for a threat

Most recently, Guido Menzio boarded a flight from Philadelphia to Syracuse only to be asked to leave after a passenger reported him for writing notes in what she thought was Arabic and found “threatening.”

Police kept the flight grounded for two hours before realising Guido was an Ivy League economist jotting down math equations for a talk.

Teen removed after coughing fit delays flight

On a Continental Airlines flight from Newark to Honolulu, a 16-year-old on a school trip was asked to leave after waking up with a coughing fit before takeoff. Although given water and cleared by the onboard doctor, the pilot refused to allow her and her teacher to fly. They had to find overnight accommodation and buy clothes and toiletries.

Flying can be a rollercoaster ride, and it’s always best to follow instructions and safety guidelines too. But as these wild tales show, sometimes even that’s not enough to keep you in your seat. Whether it’s baggy jeans or belting out a power ballad, you never quite know what might get you grounded.

So, next time you board a flight, maybe leave the megaphone at home and smile extra brightly at the flight attendants.