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TV Licensing guidance offers details on how people could be entitled to a refund on their £180 TV Licence

Paying for a TV Licence is one of those things in life few people enjoy but must accept as just a rule you have to follow. A standard TV Licence will set you back £180.

But what not everyone realises that there are circumstances where that sum you’ve forked out can be refunded. If that happens, there is a process to go through, TV Licensing explains – and how much you might get in a repayment depends on certain factors.

Why would you be able to claim a refund, you might wonder. Well, if you do not need a licence any more before the one you have runs out, you can make a request for a refund – as long as there is at least 1 full month left on it.

Furthermore, if you meet the criteria for an over-75 concession, or for a blind concession, you can make a claim for a refund. And in those circumstances, you can do so at any point, regardless if how long you have left on your licence.

The TV Licensing website says: “Working out precise refund amounts can be complicated. But we will do it for you. We’ll look carefully at the information you give us and let you know if we can offer you a refund, and how much it will be.”

If you do not any longer need your licence, and it is found that you are eligible for a refund payment, the TV Licensing officials will make a calculation based on when the licence you have was issued, and when it expires.

Refunds are calculated in unused months. The rules say you could get a refund for anywhere between one and 11 months, depending on your situation.

If you want to sit down and look into when your licence expiry date is, it’s pretty simple to do so. Just sign to the TV Licensing website with your licence number, name and postcode.

If they decide that your claim is valid, and a refund payment is agreed, your licence ends at once.

Here is the full list of people who may be entitled to a refund on their TV Licence:

• The address is covered by another licence
• refunds for those who qualify for a blind concession
• TV receiving equipment is no longer in use
• Refunds in consequence of a free TV Licence application – payments are made for each complete month remaining on the current licence.
• TV Licence is bought in error
• refunds for those who do not need it before it runs out and there is at least one month left on it
• Refunds due to the death of the licence holder
• A replacement TV Licence has been bought
• refunds for those who qualify for over-75 concession

For more on refund rules on TV Licences and for information on who might qualify, go to the relevant section of the TV Licensing website here.

Polo Lam and his girlfriend Laura Matos say they only spent minutes on the phone to check Google Maps and the internet but were stunned at the final cost

A British traveller has warned holidaymakers about the risk of unexpected charges after spending just two hours in Monaco left him and his girlfriend with a £109 (€128.88) phone bill. Polo Lam, 30, from Whitby, North Yorkshire, was travelling across Europe with his girlfriend Laura Matos, 29, in September when the couple made a brief stop in Monaco.

Despite using just 18.66MB of mobile data between them, the pair were left picking up almost £85 (€99.79) in roaming charges, sending their monthly bill soaring to £109 (€128.88), compared with just £25 (€29.18) the previous month. Experts say 18.66MB is roughly the amount of data someone might use scrolling through Instagram for just three to 10 minutes, depending on the content being viewed.

The couple were enjoying a budget-friendly interrail holiday from Barcelona to Vienna, travelling through France, Italy, Slovenia, Croatia and Hungary. While staying in Nice, they decided to visit nearby Menton and make a short stop in Monaco, which hadn’t originally been part of their plans.

Laura, a psychologist and founder of La CoolMente, said: “It was actually my idea to visit Monaco. I’d heard so much about the luxury and the famous casino, and I wanted to see what it was like for myself.”

But it was only when they continued their journey into Italy that Polo checked their mobile account and discovered the their trip had cost more than they bargained for. Speaking to Nomad eSIM, Polo said: “I couldn’t believe it when I saw the bill. We’d only been in Monaco for a few hours, and somehow our phone bill had jumped to £109 (€128.88).

“We’d barely used our phones. We only checked Google Maps and opened Instagram, but that was about it.

“What really scares me is thinking about what could have happened if we’d stayed overnight. If we’d spent a whole day or two there, we could potentially have been looking at a bill running into the hundreds, or even thousands of pounds.

“I’m pretty stingy when it comes to money, so you can imagine how I felt. We’d gone interrailing to have a relatively inexpensive holiday, and suddenly we had this huge phone bill.”

Laura added: “We were both confused about where the charges had come from. We’d only used our phones briefly to find our location, so we felt the bill was completely unreasonable. We kept talking about it for days afterwards because we’d been trying so hard to save money throughout the trip.”

Polo said the unexpected expense put a dampener on their holiday. “The worst part was thinking about what else we could have spent that money on. We were trying to keep costs down, and it would have paid for three or four meals out in some of the places we visited.”

Laura agreed that the money could have been put to much better use. She said: “We’d been avoiding expensive experiences to save money, so it was frustrating to see that money disappear on a phone bill without getting anything enjoyable in return.

“I’d much rather have spent it on a nice meal at a restaurant with a view, visiting a museum or even a more comfortable hotel. When you’re travelling around Europe by interrail, a bit of extra comfort can make a big difference.”

The experience left the couple more cautious about using their phones abroad, particularly when travelling between countries. Polo said: “I’d tell anyone travelling around Europe to check exactly which countries are covered by their mobile plan. Just because somewhere is in Europe doesn’t mean your normal roaming allowance applies. We found that out the expensive way.”

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Tim Page, Marketing Lead at Nomad eSIM, said: “One of the biggest misconceptions about mobile roaming is that travelling within Europe automatically means you’re covered by your usual mobile plan.

“Monaco is a perfect example. Despite being surrounded by France on three sides, it’s not part of the European Union and isn’t automatically covered by the EU’s Roam Like at Home rules. Introduced in June 2017, these rules generally allow customers of EU mobile operators to use their calls, texts and data across EU countries without paying additional roaming charges.

“This means travellers could be using their phones in Nice without additional roaming charges, then cross into Monaco and face significantly higher rates for exactly the same usage. Before travelling, always check which countries are included in your mobile plan, particularly destinations such as Monaco, Andorra and Switzerland.

“Even small amounts of data can result in surprisingly expensive bills, so consider switching off data roaming or using a travel eSIM that specifically covers your destination. If you do receive an unexpected roaming charge, contact your mobile provider as soon as possible. While there’s no guarantee, some providers may be willing to reduce or waive the charges as a goodwill gesture.”

‘I’m absolutely disgusted by how we were treated’

A Ryanair passenger says he is ‘absolutely disgusted’ with the airline after travelling for a family funeral. Edward Stokes had flown to London Stansted with his son to pay his respects at the funeral of his cousin’s wife.

What should have been an emotional family occasion allegedly descended into a travel nightmare when the 49 year old said he ran into difficulties with his booking on the journey home last week. Edward claims he and his son were each hit with a £46 (€55) charge after missing the online check-in window by just three minutes for their outbound flight.

“I’m absolutely disgusted by how we were treated,” said Edward. “I’ve been a loyal Ryanair customer for years.

“In fact, Ryanair is practically the only airline my family and I ever use. But after what happened to me this week, I am absolutely shocked and disgusted.

“We were three minutes late checking in online on Tuesday morning and were charged €55 each, €110 in total. Fair enough, we were late.

“We accepted responsibility, paid the money and moved on. But what happened on the way home was a completely different story.”

Edward alleges he was then refused boarding on his homeward flight to Dublin due to a mix-up over the name on his reservation. His booking listed both Edward and Teddy – a nickname he commonly uses – and he claims he had been permitted to travel to England without any problems.

Unable to board his scheduled flight, he said he was forced to book an alternative service departing at 10pm for £300 (€357.57), after an earlier option would have set him back around £450. Yet he says his journey home was anything but straightforward.

Mr Stokes claims the replacement flight was delayed by approximately an hour and 45 minutes, meaning he missed the last bus home. With no funds for a taxi and nobody on hand to collect him, he says he was left stranded at Dublin Airport for five hours until the next bus, finally making it home the following morning.

Edward, a blinds and carpets business owner from Newbridge, County Kildare, Ireland, said: “I’ve been known as Teddy all my life. On the way over, my booking included Edward Teddy Stokes, and Ryanair allowed me to travel without any problem.

“On my return journey, there was confusion over my booking name, and I was refused boarding. I explained the situation to the Ryanair staff member.

“I explained that I had just attended one of the saddest funerals of my life and was simply trying to get home to my family. Her response?

“‘That’s not my problem. What do you want me to do about it? I couldn’t believe the attitude.

“There was absolutely no compassion, understanding or willingness to help. We have no problem accepting responsibility when I’m wrong.

“We were three minutes late checking in, and we paid the money. But where is the same accountability when an airline causes passengers serious inconvenience? What hurt me most wasn’t even the money.

“It was the way I was spoken to, the complete lack of compassion and the feeling that we were treated like we didn’t matter.. “Nobody should be spoken to or treated like that.

“All I wanted was to attend a family funeral, support my cousin and get home safely. I was absolutely exhausted.

“Between the sadness of the funeral and everything that happened with my flights, it’s been a very difficult and emotional week for me. Ryanair, is this really how you treat loyal customers?”

A Ryanair spokesperson said: “The first and surname on a passenger’s booking must match the first and surname on their travel documents. The passport that Mr Stokes presented at the boarding gate in Stansted did not match the first name on his booking for this Stansted to Dublin flight (14 October). Ryanair offers passengers a 24-hour grace period to correct minor spelling errors on bookings free of charge or full name changes up to two hours before scheduled departure (subject to a fee).

“Unfortunately, Mr. Stokes did not avail of either option and presented at the boarding gate in Stansted with a passport that did not match the name on his booking.”

For more information on names on travel documents, visit the Ryanair website’s section on the subject.