refused

They say 10 passengers were told they would not be allowed on the ‘overweight’ flight

A pensioner says a dream family holiday to celebrate her 50th wedding anniversary ended in “anger and frustration” after she and her husband were denied boarding on an overbooked easyJet flight home. Eileen Snow, 72, and her husband Stephen, 74, had enjoyed a week in Croatia followed by a week in Montenegro with family when they arrived at Tivat Airport on Saturday expecting to fly back to London Gatwick.

But the couple say they were stopped at the gate and left stranded abroad. The situation was worrying for Stephen, who takes daily medication and says he only had enough to last until the following day. The delay also meant Eileen was unable to visit her late father’s grave on what would have been his birthday.

EasyJet later emailed Stephen apologising that he had been “denied boarding” on flight EZY8814 and referred to procedures used when flights are overbooked. According to Civil Aviation Authority guidelines, an airline expecting to have too many passengers should first ask for volunteers willing to surrender their reservations in exchange for agreed benefits.

But the couple, from Emsworth, Hampshire, insist they did not volunteer to give up their seats. “I was angry and frustrated – I couldn’t believe the level of incompetence,” said Stephen. “It did ruin what had been a perfect holiday with family. Regardless of what easyJet claims, we did not volunteer to stay off the flight.”

Eileen and Stephen had been booked on the 4:50pm easyJet service from Tivat to Gatwick. The flight was already delayed when they reached the gate. The couple says they and three other couples were prevented from boarding despite having reserved their seats well in advance.

Eileen said: “They let many people board after us. We were told the flight was full. Ten of us could not go.”

She says they were told the aircraft was over-fuelled. She claims a woman dealing with the stranded passengers promised to arrange taxis, accommodation, food and vouchers. But Eileen says the woman then left to seek help and never returned.

She said: “She promised all the requested items – taxis, accommodation, food, vouchers. She abandoned us.”

The couple says they repeatedly asked for an easyJet representative and a senior airport manager but were unable to get practical assistance. As the airport began closing, Eileen says the remaining passengers were told they had to leave.

She said an older man approached them before bringing over what she believed was a police, security or border officer. Eileen said: “Some of them had belts with what looked like a gun. We were intimidated.”

An airport worker eventually stepped in and drove the couple to a hotel in his own car, helping them with their luggage. Eileen and Stephen paid for the accommodation themselves.

By the following evening, Eileen was still trying to resolve the situation through easyJet’s WhatsApp customer service. The airline later provided links allowing the couple to seek reimbursement for hotel, food and transport costs and submit a denied-boarding compensation claim.

But Eileen says the experience had left her deeply disappointed. The couple had travelled from 16 to 29 August for the family holiday to mark their golden wedding anniversary. They eventually secured British Airways flights from Croatia to Gatwick and booked a £190 taxi across the border to Dubrovnik.

They then faced a further £177 journey from Gatwick back to their home. An easyJet spokesperson said: “We are very sorry that Mr and Mrs Snow were unable to travel on their flight from Tivat to London Gatwick due to the aircraft exceeding weight limits.

“Weight restrictions are in place for all airlines for safety reasons and in the event that a flight exceeds this limit, we are required to carry fewer passengers. We did everything possible to minimise disruption for our customers including offering the next direct flight, however as this wasn’t suitable, they booked with an alternative carrier and will be reimbursed.

“We have since spoken to Mr and Mrs Snow, apologised for their experience and provided the compensation due. The safety and welfare of our passengers and crew is always easyJet’s highest priority.”

EastEnders star Tracy-Ann Oberman claims she was refused boarding on a Ryanair flight to Spain, as she was told her passport was not valid under new European rules

Actress Tracy-Ann Oberman has issued a passport warning to fellow travellers after claiming she was turned away from a Ryanair flight. The 59-year-old star, best known for her role as Chrissie Watts in EastEnders, said she had a year remaining on her passport. However, due to new European regulations, she was denied boarding.

Taking to X earlier this month, she wrote: “Just tried boarding a flight to Spain. My passport runs out June 2027. Was refused boarding because apparently it ran out in 2026 according to new European rules. Can anyone explain this to me ?I’m now stuck.” She later added: “I had a whole year [on my passport] but they said it didn’t count.

“Ryanair people said that they get fined for people travelling with the extra year on their passport and they don’t want to pay the fine is that illegal.”

One person replied: “It doesn’t matter what date is expiring, it’s only valid for 10 years from issue,” as Tracy-Ann replied: “I wasn’t aware of this. It doesn’t flag it up massively when you book the ticket.”

While another wrote: “Clock runs from issue date. Chances are you renewed yours early. The EU doesn’t recognise the ‘bonus’ months.”

Ryanair has been approached for comment.

What are the new European passport rules?

If you renewed your burgundy UK passport early, the most crucial point to bear in mind is that your passport must be less than 10 years old on the day you enter an EU country, meaning any “extra months” added to your expiry date from your previous passport are completely invalid for EU travel.

The burgundy colour and the words ” European Union ” on the cover do not matter; the document remains entirely valid as long as it meets post-Brexit requirements.

However, because the UK Passport Office used to add up to 9 months of unused validity onto early renewals prior to September 2018, your passport’s expiry date can deceive you into thinking it is valid when it is not.

Mandatory EU entry criteria

To travel to the EU and the Schengen Area, your passport must pass two independent tests:

1. The 10-year issue date rule: The passport must have a ‘Date of Issue’ that is less than 10 years ago on the day you arrive in the EU.

2. The 3-month expiry rule: The passport must be valid for at least 3 months after the day you plan to leave the EU, based on its official expiry date.

A man claims an airline tried to pressure him into giving up his business class seat so a parent could sit with their child – but he refused to play along and the youngster ended up sitting alone

A man has sparked a debate after refusing to give up his business class plane seat so a child could sit next to their parent. He explained how he had specifically booked his seat in advance to ensure he was as comfortable as possible during the flight.

But after a flight attendant noticed a child sitting alone in economy while their parent was in business class, they reportedly made it their mission to reunite the pair. Taking to Reddit, he said: “I was asked to move from a row of two so a parent and child could sit together, and I don’t feel guilty for declining, no matter how much the flight attendant and the parent tried to guilt me.

“I wasn’t going to take a downgrade to economy. But even if I was asked to change to a seat in the same class, I would refuse. When I have to fly, I choose the seat that I want. Or, in rare cases when there are no assigned seats, I choose the best seat that’s available.”

He argued that parents should pay the extra cost to ensure they are seated with their children, rather than relying on strangers to swap seats at the last minute.

He added: “I’m not moving just because someone else is a parent. If someone is travelling with a small child, they need to plan better.”

The man also criticised the airline’s handling of the situation, claiming staff tried to pressure him into giving up his seat without offering any compensation.

He said: “While I did complain to the airline about 1) being asked to downgrade to economy without a refund or any compensation – I still wouldn’t have moved, but being told I should help without getting a refund was upsetting – and 2) being guilted by the flight attendants because I refused, I don’t expect a response.

“In Canada, the airline is legally required to give a refund if you are downgraded, so being told I wouldn’t be compensated at all if I changed seats was wrong.

“I don’t know what ended up happening, but the seat next to me was empty during the flight and I got to sit alone.

“Just because I’m not a parent doesn’t mean I should have to move. I don’t care if not moving makes me a bad person.”

Commenting on the post, one user said: “I’m surprised you weren’t offered booze by the flight attendant.”

Another added: “Why didn’t they ask the person next to the child to upgrade so the parent could move to economy instead?”

A third wrote: “So the parent booked business class for themselves and economy for the child, hoping they could guilt someone into upgrading the child for free at their own expense. You did the right thing.”