queues

The British Museum has announced changes to how visitors see the Bayeux Tapestry exhibition after concerns over long queues and overcrowding.

The measures include plans for longer opening hours, as well as an audio guide, additional seating and clearer signage.

A museum spokesperson said the public response to the 11th Century embroidery had been “extraordinary”, but acknowledged that some visitors had waited longer than they would have wanted.

Some people reported waits of up to two hours, while hundreds of ticket holders were reportedly turned away due to backlogs when the museum closed early last week due to a private event.

Some ticket holders took to social media to complain about the disruption.

One disappointed visitor said the trip had been a “big event” they had looked forward to, while another wrote she had been waiting since she was seven to see the Bayeux Tapestry, and bought tickets only to be turned away after queuing.

The museum later apologised to those who had been unable to enter and said they would be issued refunds and priority booking slots for a rearranged time.

From Monday, visitors will be offered an audio guide with more information about the embroidery, while additional signage and seating will be provided for those queuing to reach the main exhibition.

The museum said it planned to introduce longer opening hours to prevent queues building during the day and allow people with later bookings more time to view the exhibition.

Details of the extended hours have not yet been disclosed.

Brits are continuing to face delays due to the EES system, and queues of five hours were reported just last week at a popular city break destination for those visiting from outside the EU

European Entry/Exit System (EES) continues for Brits with a major European airport confirming that non-EU visitors faced five hour queues last week.

The Brussels Times reports that non-European travellers, including Brits and Americans, were forced to go through staffed control posts leading the the huge queues. In a statement to the Belgian news outlet, the airport confirmed that additional police officers are being trained for the border control posts and they were seeking “structural solutions”.

When contacted for comment, a spokesperson from Brussels Airport said: “Since the introduction of the European Entry/Exit System (EES), border checks for travellers covered by this system have taken longer, as is the case at many other airports. In addition, passengers from certain non-EU countries can no longer use the e-gates. As a result, more passengers need to go through staffed border control points, which has increased waiting times.”

They added: “All parties involved continue to work together on long-term solutions.” The airport spokesperson confirmed the airport had added two extra border control booths for the Federal Police at departures, in addition to two booths that were added at arrivals before the introduction of EES.

They went on to say: “The Federal Police also increased staffing levels on a permanent basis during the summer, and further reinforcements have been planned. More police officers are also being trained to ensure sufficient staffing at border control points, and additional infrastructure needs are being assessed.

“In addition, 60 EES pre-registration kiosks have been installed. These allow non-EU travellers to submit some of their information in advance. The connection between the e-gates and the pre-registration kiosks is still being tested so that, in the future, passengers from certain non-EU countries may be able to use the e-gates again.”

EES launched nearly a year ago, on October 12 2025, before officially becoming operational on April 10 2026. However, over the summer months holidaymakers have reported a myriad of issues with the system.

But no sooner was it launched than countries started to pause, or even shelve the scheme, due to the huge queues snaking through airports. Nine countries have put full EES implementation on hold, despite the fact that the EU said there would be no extension to the deadline. Holiday hotspots such as Greece briefly made an exemption for British holidaymakers over the summer, which has now been reversed, putting them back in the queue.

Over on Reddit, a poster took to the R/Belgium sub with a post titled: “Brussels airport queues should be a national scandal”, asking: “Why are they so bad? EES isn’t new anymore. They hardly have anyone checking passports. Are people in Belgium aware that queuing for 1hr + isn’t normal?”

One poster replied: “If you’ve got a kid under 12 you have to go through a manual check and can’t use the kiosks, and while usually shorter than the all passports line, it can sometimes be long as well. We waited 20-30 minutes last Friday mid morning. The all passport line was all the way along the back of the security screening area. I don’t remember the last time I’ve seen more than 3 agents working and an all passport line shorter that didn’t back up into the arrivals corridor. “

Reviews of the airport on Google tell the same story. One visitor said: “The passport control situation at Brussels Airport is completely unacceptable. Every time I arrive and have to use the “All Nationals” queue, I face the same problem: an enormous line and an extremely long wait, sometimes lasting hours.”

They added: “This is an international airport and one of the main gateways to the capital of Europe. Yet the passport control capacity seems completely inadequate for the number of arriving passengers. Hundreds of people are forced to stand in line after long flights because there are simply not enough control points operating to process passengers within a reasonable time.”

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