TWO major tech outage have caused hundreds of flight cancellations and delays across the UK this month – yet Brits will struggle to get any compensation, according to experts.
Earlier this month a major Air Traffic Control failure in the UK resulted in thousands of flights cancelled across the globe.
Thousands of flights have been disrupted by two Air Traffic Control failures in the UK this monthCredit: Reuters
And another failure yesterday caused more than 200 flight cancellations and widespread delays.
With the two incidents less than two weeks apart, many travellers have been left out of pocket.
Unfortunately, it’s bad news – the NATS issue was classed as an “extraordinary circumstance” which means travellers are not entitled to cash compensation.
The maximum compensation you can get is for long-haul flights which are delayed four hours or more, which would be £520.
This is only for when the problems are caused by the airline, directly, however.
Lisa Minot, Head of Travel previously said: “Airlines are only required to give you compensation if the delay or cancellation is the airline’s fault, as in a technical failure on a plane or issues with crew.
The two incidents took place less than two weeks apartCredit: Getty
“In this situation, where ATC is the reason for the chaos, there is unfortunately no compensation due.”
But one thing you should note is that airlines have a duty of care.
This means that when you flight is delayed, they must provide you with food, drink and accommodation.
Sometimes the airline might provide you with a voucher, but if this isn’t provided you can keep your receipts to claim back any expenses.
Often airlines will automatically book you accommodation, but you may also be asked to book accommodation yourself through its website or a dedicated app.
Travellers are advised to always check with airport staff though before booking any hotel yourself.
And passengers are unlikely to get compensationCredit: GettyThough airlines do have a duty of careCredit: PA
And make sure to keep your receipts for your hotel as well, to claim back your costs.
Don’t book anything lavish though – airlines will usually only cover a hotel at a reasonable price.
Airlines will usually have a dedicated expenses claims page for you to fill out on its website.
The CAA also recommends asking for an itemised receipt to show what you purchased and how much was spent on each thing.
Lisa added: “Check your insurance policy to see if you have any redress if you have incurred additional costs like missing a concert or unable to pick up car hire. You may be able to claim for that.
“Generally for delays, if an airline looks after you or provides you with food and drink or hotels, you cannot claim for the same costs against your travel insurance.”
The airline operates direct routes from six UK airports including London Heathrow, London Gatwick, London Stansted, Manchester, Birmingham and Edinburgh.
Flights head to destinations including Istanbul and Lagos, costing from £177 return.
Coming in second place was Air France, which connects the UK to Paris, while Lufthansa came in third, who has flights from the UK to Germany from eight airports.
When it comes to budget airlines, Vueling was named the best in Europe with Wizz Air taking the top spot for the best low-cost airline in Central Europe.
Virgin Atlantic came fifth and British Airways came sixthCredit: Alamy
As for UK airlines, they didn’t fair as well sadly.
Virgin Atlantic was named fifth in Europe and 18th in the world whereas British Airways was named seventh in Europe and 23rd overall.
ONE airline has announced it is axing all flights from three UK airports next year.
It cited “high fuel costs” and “changing consumer demand” for the cancellations.
Corendon Airlines has cancelled flights from three UK airports next yearCredit: NurPhoto via Getty ImagesAntalya is a popular spot in Turkey where Brits head to during the summerCredit: KenanOlgun
Turkish carrier Corendon Airlines will reduce its schedule for next summer which includes cutting the UK airports it serves from six to three.
It will stop flying to Antalya from Gatwick, Birmingham and Newcastle in 2027.
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The airline increased its offerings with additional flights from the UK just last year.
Despite the reduction, Corendon Airlines will still fly to Antalya twice-weekly from Glasgow with three flights a week from both Manchester and London Stansted.
The airline confirmed it will take a “disciplined approach to capacity for 2027 following a year shaped by geopolitical uncertainty, high fuel costs and changing consumer demand”.
UK country manager Matthew Carpenter said: “In response to a difficult trading year owing to the impact of the Iran conflict, we’ve therefore decided to reduce the number of UK airports we serve.
“We have also decided to end some aircraft agreements, with a consequent reduction in the overall fleet, which has a natural impact on our UK schedule and capacity.
“This is a short-term reaction and we plan to review the trading conditions again in January and hope to re-introduce flights to Birmingham, Newcastle and Gatwick as soon as oil prices stabilise and trading conditions improve.”
Corendon Airlines will stop flying from three UK airports next yearCredit: Alamy
Corendon Airlines will continue flying to Crete from both London Gatwick and Manchester Airport.
The airline was first formed in 2004, and launched its first flight one year later.
In 2025, Corendon Airlines reportedly carried 10 million passengers a year across Europe.
A HUGE expansion at a major American airport that was supposed to open this year has been pushed back to 2027.
New York‘s John F. Kennedy International Airport in America is currently undergoing one of its biggest-ever transformations costing £7.1billion.
John F. Kennedy International Airport in New York, America, is undergoing a massive £14.2billion transformationCredit: Port Authority BuildsThis includes the replacement of Terminal OneCredit: Port Authority Builds
The centre of the project is the New Terminal One, which was expected to open before the end of this year but has now been pushed back to the first quarter of 2027.
The airport has confirmed that testing is needed before the terminal opens to passengers.
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Once open, the terminal – which will have replaced the old one – will have 13 gates plus a temporary gate in its first phase of opening.
When the first phase is complete, the airport will move on to the second phase, which includes demolishing the former terminal.
The second phase will also add nine gates, making a total of 23 gates at the completed terminal – 22 of which will be for wide-bodied planes commonly used for long-haul, international flights.
The 241,548sqm terminal will be the largest at the airport and inside there will be 27,871sqm of shops, restaurants and six lounges.
One of those lounges is Air France‘s largest lounge outside Paris, spread across two floors.
Inside the lounge, there will be seating for up to 400 travellers, with different dining areas celebrating French food and a bar with French wines and Champagnes.
The new terminal was meant to open before the end of this year but has now been pushed backCredit: Port Authority BuildsOnce it does open, it will have 23 gates – 22 of which will be for long-haul flightsCredit: Port Authority BuildsOther terminals at the airport, including Terminal 8 (pictured) are undergoing upgrades as wellCredit: Port Authority Builds
Other spaces inside the terminal will include an “indoor green space” and “family-friendly amenities”.
And travellers will be able to spot a variety of public art installations too.
Airlines that will feature at the New Terminal One include Air France, KLM, Etihad Airways, LOT Polish Airlines, EVA Air, Turkish Airlines, Air New Zealand, Air China and Philippine Airlines.
The project forms part of an even larger £14.2billion transformation at the airport, where there will also be a new Terminal 6 and upgrades at three other terminals.
Airlines at Terminal 6 are expected to include JetBlue, United Airlines and other Star Alliance carriers.
At Terminal 4, there will be 10 new gates and an expanded check-in and arrival area.
Terminal 8 will then undergo a £300million upgrade, including adding new gates and transforming the retail spaces.
New York is a popular destination among British travellers, with around one million Brits heading to the city each year.
Flights between the UK and New York typically take between seven and eight hours and cost from £380 return.
A EUROPEAN airline that carries thousands of British passengers every week has filed for bankruptcy.
The travel company organises flights to the Baltic region from both London Gatwick and Aberdeen airport.
AirBaltic, which carries thousands of passengers from the UK every week, has entered voluntary bankruptcyCredit: Getty
The national airline of Latvia, airBaltic, has had its bankruptcy protection approved in a move that hopes to cut mounting costs.
Around 4,000 British passengers fly on AirBaltic flights weekly, with the airline operating direct flights between London Gatwick and Riga, along with seasonal twice-weekly routes from Aberdeen to the capital.
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The voluntary decision saw the carrier file for Chapter 11 bankruptcy protection in the United States, later securing $405million in financial commitments from various financial groups.
Despite the filing, experts have warned passengers not to interpret bankruptcy as cancellation and to wait before considering changing bookings.
Anton Radchenko, CEO of AirAdvisor, said: “Cancelling voluntarily could leave the passenger subject to the ticket’s normal restrictions, whereas waiting for the airline’s decision preserves their statutory rights if the service is later changed or cancelled.”
AirBaltic has confirmed that operations would continue as usual during the bankruptcy process, which is expected to finish by June 2027.
This includes scheduled flights, ticket sales, reservations and customer service, with all existing tickets, vouchers and credits remaining valid.
AirBaltic flies to over 70 destinations around the Baltics, including Europe, North Africa and the Middle East out of its main hub in Riga, Latvia.
The carrier is majority-owned by the Latvian government and has agreements with major international airlines such as Air France, KLM and Delta Airlines.
It currently operates a fleet of 54 aircraft, but announced a business plan in August to reduce its fleet to 36 planes to improve its financial stability.
FOR the first time in 12 years, Dubai Airport could be knocked off its top spot for the world’s busiest airport.
It’s set to be overtaken by a hub in South Korea which has indoor waterfalls and peaceful gardens – while London Heathrow stays at number two.
Incheon International Airport in South Korea is expected to become the world’s busiestCredit: AlamyIn the first half of 2026 is served 38.4million passengersCredit: Alamy
Incheon International Airport could become the world’s busiest airport for international passengers, according to preliminary data from the Airports Council International.
The data reveals that Incheon served 38.4million international passengers during the first six months of 2026 which could see it given the title.
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Prior to this, Dubai International held the crown of the world’s busiest airport for international passengers for over a decade.
Last year it saw 96.2million international passengers in one year.
But due to the Iran War, footfall has decreased, and it’s predicted to fall outside of the top five.
However, Dubai International is still predicted to have seen 70million passengers by the end of the year.
According to the initial reports, London Heathrow is set to retain second place, recording 37.79 million passengers in the first half of the year.
It came in second place last year with 79.8million international passengers in 2025.
Expected to be in third place is Singapore’s Changi Airport, which has seen 34.53million international passengers pass through in the first half of this year.
Incheon International Airport first opened in 2001 as a hub for northwestern South Korea – about 25 miles away from Seoul and has seen visitor numbers skyrocket.
Inside the airport are lush gardens and even an indoor waterfallCredit: Facebook/Incheon Airport
It has had an increase of 18 per cent this year with some traffic from flights taking different paths due to airspace closures.
South Korea has seen a surge in popularity in recent years thanks to K-pop as well as its fashion and food.
For anyone travelling across, to Incheon International Airport, they’ll find it’s modern and bright with high glass ceilings, plenty of natural light and indoor gardens.
The botanical zones have features like waterfalls as well as vertical gardens with trees and orchids to give it a calming feel.
Terminal 2 is designed to appear like an art museum with rotating installations, sculptures, and even interactive exhibits.
The airport also has a spa and sauna, capsule hotels, children’s play areas – outside is a 36,000-square-meter flower field and plane-spotting park.
The Iran War means that Dubai International could be knocked off top spotCredit: Alamy Stock PhotoLondon Heathrow is expected to remain in second placeCredit: Alamy Stock Photo
One passenger was so impressed by the airport that he called it the “future of travel”.
Another called it “Korea’s most beautiful terminal”.
POWER banks are an essential when it comes to travel – but there are strict rules in place for them.
Most know the main ones – like it cannot be used inflight – but here’s one some of you might not know about which could see it taken off you before boarding.
Power banks are allowed on airplanes but must be of a certain WhCredit: GettyJapan Airlines is another that is very strict on its power bank allowanceCredit: Getty
Most airlines allow power banks up to 100Wh without special approval onboard.
But anything over that, without the say-so from the airline, and they could be confiscated for being too big and some countries being particularly strict.
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The Wh – which translates to watt-hours – should be printed on the label of your power bank and if travelling on most planes it needs to be under 100Wh or less.
In places like China and Japan, some passengers have had their large power banks taken off them.
Someone on Reddit explained: “Accidentally brought a power bank that was larger than 100 watt-hour on my international trip.
“It passed US TSA as under 100, clocked 106 and 136 watt-hour in two airports in China and refused on board as over 180Wh at Guangzhou International Airport.”
Rules are strict in Japan too with Japan Airlines currently allowing two power banks with 160Wh or less in hand luggage – but that is going down to 100Wh from January 2027.
A lot have warned that the label with the Wh must be clear or risk it being taken off you as well.
Someone else said: “It is the label that matters and if you have old ones that is too faint, it is almost foregone conclusion that it will be taken.
“Friends encountered in Korea and China recently where their older power banks were taken as it wasn’t clear enough.”
The popular item has been banned in some casesCredit: Alamy
For those travelling to China, there is another requirement and this is that all power banks must be marked clearly with the mark ‘CCC’.
The 3C mark is a China Compulsory Certification and the power banks must also be 100Wh or under for all flights.
Any power banks over 160Wh require airline approval – and anything over that is banned.
Most airlines will also only allow one power bank onboard – but check prior to flying as some do allow two.
Power banks must be stored in hand luggage during a flight but not used while in the air as the lithium battery inside is a fire risk – and storing them in the wrong way can cause huge disruption.
In May of this year, aneasyJetflight travelling fromEgyptto the UK was forced to divert to Rome after a passenger revealed they had left a phone connected and charging via a power bank in their checked luggage
TRAVEL chaos caused by a major tech outage across all UK airports earlier this week has left thousands stranded – with many left out of pocket when booking back up flights and hotels.
An Air Traffic Control failure in the UK on Tuesday saw thousands of flights cancelled, resulting in travel chaos across the globe.
An Air Traffic Control issue in the UK left thousands of travellers stranded this weekCredit: EPA
Many have since been asking if they can claim compensation back, with flights both delayed and cancelled for days.
However, as the NATS issue was classed as an “extraordinary circumstance” travellers are not entitled to cash compensation.
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The maximum compensation you can get is for long-haul flights which are delayed four hours or more, which would be £520.
This is only for when the problems are the caused by the airline, directly, however.
Lisa Minot, Head of Travel said: “Airlines are only required to give you compensation if the delay or cancellation is the airline’s fault, as in a technical failure on a plane or issues with crew.
“In this situation, where ATC is the reason for the chaos, there is unfortunately no compensation due.”
Yet, airlines do have a duty of care, so you can recoup some of your costs.
When affected by flight delays, airlines must provide travellers with food and drink as well as accommodation.
‘Care’ you should receive includes food and drink, two phone calls, accommodation and transport between the airport and where you are staying.
Usually, an airline will provide you with a voucher to get food or drink, however if a voucher isn’t provided, make sure you keep your receipts to claim back expenses incurred.
As the issue was outside of airlines’ control, it is class as an “extraordinary circumstance” meaning passengers cannot claim cash compensationCredit: EPA
While an airline might automatically book your accommodation when your flight is delayed or cancelled, sometimes you might be asked to book it yourself via its website or a dedicated app.
Although, it is advised to always ask airport staff before booking a hotel yourself.
If you pay for your own hotel, you must make sure to keep all your receipts so you can claim back your costs.
Airlines will cover a hotel with a reasonable price though, so don’t go booking a five-star stay.
Then head to your airline’s website and find their expenses claims page and fill out the form with the relevant details.
The CAA also recommends asking for an itemised receipt to show what you purchased and how much was spent on each thing.
Lisa added: “Check your insurance policy to see if you have any redress if you have incurred additional costs like missing a concert or unable to pick up car hire. You may be able to claim for that.
“Generally for delays, if an airline looks after you or provides you with food and drink or hotels, you cannot claim for the same costs against your travel insurance.”
TRAVELLERS face another day of chaos across UK airports today following a major tech outage cancelling flights yesterday.
Thousands of passengers were hit by flight cancellations and delays yesterday due to an air traffic control issue emerging around 1pm.
Thousands of travellers have been left stranded at airports after a Air Traffic Controller tech outageCredit: Shutterstock EditorialThe outage impacted all airports across the UKCredit: Shutterstock Editorial
People reported being stuck on planes on the tarmac for hours and many travellers are currently stranded abroad with new flights home only available next week.
NATS has now warned that delays are expected to continue as it tries to “clear a backlog of flights” – but here is all you need to know if you have been impacted.
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My flight has been cancelled, what do I do?
Contact your airline immediately and ask to be rebooked onto the next available flight.
Airlines must provide you with this option. Unfortunately, in a situation like this where so many flights have been cancelled, it may be that they offer you a flight well into the next few days.
You do not have to accept this. If you can find an alternative flight with a different airline that will get you to your destination sooner, you have the right to either have the airline book you onto this or book it yourself.
Use a credit card, keep all receipts and claim it back from your airline. In situations like this, the last thing you should do is simply get a refund if you have no alternative means of getting to your destination.
If you do this, your airline no longer has any duty of care and does not have to get you home.
Only request a refund if you are happy for the airline to no longer have any responsibility for your travel options. – Lisa Minot, Head of Travel
At several airports, travellers reported being stuck on planes for hours on the tarmacCredit: Shutterstock Editorial
How do I contact my airline?
You will likely be contacted by your airline directly if your flight has been affected by the air traffic control meltdown.
If you are already at the airport or on your way there, the best thing to do is speak to someone on the ground.
Phones will be ringing off the hook right now so the check in desk or your airline help desk is your best bet.
Anyone who is at home and has not been provided with a satisfactory alternative flight or the option to a refund should either call the airline via the customer services number or make contact via the live chat option on the website.
Some airlines, like British Airways, will allow you to rebook within their airline app.
If the changes are complicated, however, phone or in-person is best. – Sophie Swietochowski, Assistant Travel Editor
Some travellers are also stuck abroad struggling to get back to the UKCredit: PA
What if I have a holiday package booked?
If you have a holiday package booked, you have more protection than flight-only bookings.
This is because they are ATOL protected, which means your money is safeguarded by a a UK financial protection scheme (often needed for when holiday companies go bust).
If your flight is cancelled, your tour operator must offer an alternative flight or replacement holiday.
If neither work you, then you must be given a full refund – Kara Godfrey, Deputy Travel Editor
Can I get compensation?
No. Airlines are only required to give you compensation if the delay or cancellation is the airline’s fault, as in a technical failure on a plane or issues with crew.
In this situation, where ATC is the reason for the chaos, there is unfortunately no compensation due.
Check your insurance policy to see if you have any redress if you have incurred additional costs like missing a concert or unable to pick up car hire. You may be able to claim for that.
Generally for delays, if an airline looks after you or provides you with food and drink or hotels, you cannot claim for the same costs against your travel insurance. – Lisa Minot, Head of Travel
How do you claim compensation?
If your flight has been cancelled strictly as a result of yesterday’s incident, you will not be entitled to compensation.
This is because the situation is deemed to be outside of the airline’s control and falls under the category of extraordinary circumstances.
Airlines do, however, still have a duty of care to their passengers and anyone experiencing delays of between two to four hours will be entitled to food and drinks vouchers.
These are usually handed out according to the distance you are flying.
For example if your trip is short haul then you are entitled to vouchers once the delay reaches two hours.
The delay must be at least three hours for mid haul or four hours for long haul.
If you are stranded and need to stay in a hotel, this also falls under duty of care and the airline should assist you in this.
As mentioned above, if you end up paying for anything yourself, you must keep receipts so that you can claim this back. – Sophie Swietochowski, Assistant Travel Editor
There have been further cancellations and delays today across EuropeCredit: Getty
Am I covered by travel insurance?
This is strictly down to what your insurance policy says. It really depends on the level of policy you paid for, so it’s worth checking the small print.
You’ll need to be covered for things like delay, travel disruption, cancellations and missed connections.
If you went for the cheaper option when booking your policy, it’s likely there may be some holes in your cover.
Always make sure you take out travel insurance and check the details before signing on the dotted line – instances like this are why it’s worth protecting yourself. – Caroline McGuire, Head of Travel (Digital)
I missed an event can I get my money back?
It depends what you booked and how.
For a missed concert, theatre show or other event, check your travel insurance to see if it is covered because of the delay or cancellation – you may be able to claim.
The same applies for car hire or missed accommodation expenses but only if your travel insurance policy includes such disruption.
If you paid by credit card and the value is over £100 it may be worth calling your credit card provider and seeing if you can claim under Section 75 of the consumer credit act. – Lisa Minot, Head of Travel
Passengers are unable to get cash compensation as the issue is classed as an “extraordinary circumstance”Credit: AFP
What about if you’re supposed to be flying soon?
If you’re due to jet off in the coming days and have not yet been contacted by your airline, take this as a good sign.
The specific issue that resulted in yesterday’s chaos was fixed within four hours and many airports have said that they are operating as normal today.
Despite this quick fix, yesterday still saw over 1000 cancellations across UK airports which has had a dramatic knock on effect that could continue for days.
Keep a look out for any changes to your flight and act immediately if a cancellation arises.
If your flight is not cancelled, be warned that it could be busier than anticipated, with airlines struggling to find space for passengers who are trying to reach their destination after a cancellation. – Sophie Swietochowski, Assistant Travel Editor
AN airport that was closed for almost three days after a volcanic eruption has finally reopened.
But hundreds of thousands of passengers are scrambling to get home with flights still being delayed or cancelled.
As many as eight airports were forced to close over the weekend – but have since reopenedCredit: EPAAn eruption on Anak Krakatau caused major disruption to flights in IndonesiaCredit: Shutterstock Editorial
On Monday, Indonesia’s Transport Ministry reported on Monday that as many as 270,000 travellers were stranded with their flights “cancelled, delayed, or diverted” – including those at Jakarta’s Soekarno Hatta International Airport which has since reopened.
Now it’s believed as many as 370,000 passengers are said to have been affected by the disruption across the last three days, with 3,000 flights cancelled.
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It started on Friday when there was an eruption on Anak Krakatau.
An ash cloud drifted into the city of Jakarta and the Lampung province, halting flights at its airports with seven being forced to close.
The biggest airport to close was Jakarta’s Soekarno Hatta International which grounded flights from Sunday until early this morning.
The current FCDO advice reads: “Soekarno Hatta Airport and Halim Airport in Jakarta were temporarily closed due to the volcanic ash clouds from Mount Anak Krakatau on 5 September.
“Both airports have reopened, but there are continued flight disruptions and many flights are cancelled or delayed.”
For anyone due to travel, it advises to check with your airline or travel provider for up to date information on your flight status.
On Flightradar24, Soekarno Hatta Airport has had 9 per cent of its flights cancelled today with 20 per cent delayed.
Lots of travellers were told they wouldn’t be able to fly for a few more days, including a newlywed couple on a honeymoon in Bali.
Flight continue to be delayed or cancelled in the aftermath of the eruptionCredit: Shutterstock Editorial
Talking to Bernama, they asked: “What are we going to do here for another five days? We only prepared enough money for our honeymoon and [were supposed] to go home yesterday.
They continued: “We thought we would just sleep at the airport for a few hours and then take the morning flight home [on Monday]. We never thought we would end up being stuck here for days.”
Yesterday, another passenger told AFP how they had not heard any updates from the airline and were seeking out hotels only to find most of them have been fully booked.
Airlines like Qantas are offering anyone who booked to go to or from Jakarta before September 5 the chance for a free refund on travel up to September 11.
But its services are resuming as scheduled from today.
Indonesia’s Geological Agency has warned however that “the probability of further eruptions in the coming periods remains high”.
Flight compensation rules
A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven’t used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can’t claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.
THERE is nothing worse than a delayed or cancelled flight – and one airline is now making passengers pay extra if they want help quicker.
Wizz Air has launched a new add-on called ‘Disruption Assistance’, which it claims is ‘added protection’.
Wizz Air has introduced a new service called ‘Disruption Assistance’Credit: Alamy
According to the airline, passengers will “get extra support if your flight is disrupted on the day of travel”.
The new add-on means that travellers will get notifications for disruptions over two hours, for any reason including severe weather, issues at airports or even strikes.
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Another part of the add-on is that you will get rebooked quickly when time matters, even if this means needing to travel with another airline.
You will also be able to request a full refund if the alternatives offered to you don’t work.
The final part of the add-on is that you will get “access [to] easy self-service tools or speak to an agent”.
You can add Disruption Assistance during the booking process or in Manage My Booking on the airline’s website or app.
In addition, if your flight is impacted on your day of travel, you will be sent an email to the Disruption Portal where you will be able to rebook via one of the options given or offered a refund.
According to EX-YU Aviation, the add-on costs between €9.90 (£8.51) and €14.90 (£12.80) per person.
Passengers will pay for the add-on which will prioritise booking them onto a new flight if theirs is delayed or cancelled by more than two hoursCredit: Getty
Legally, the airline must rebook you under EU/UK Regulation 261/2004, if your flight is cancelled or delayed by more than five hours.
Airlines will usually try to rebook you on their own airline’s next available flight.
However, if they are unable to get you to your destination on the same day or next day, they must legally book you onto a rival airline and reimburse you.
Essentially, the Disruption Assistance add-on means you don’t have to battle with the airline’s customer service for a new flight or refund.
Flight compensation rules
A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven’t used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can’t claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.
IF you need a loud announcement to tell you when it’s time to board, you might be in trouble at certain airports.
More silent airports are being introduced all over the globe – and these ones have no background noise, but it means you could potentially miss your flight.
Helsinki Airport was the first ever airport to go ‘silent’Credit: AlamyBristol Airport was the first UK to enforce the quiet policyCredit: Alamy
Silent airports were first launched in 2015 to create a calmer, less stressful environment for travellers.
Essentially these are terminals that significantly reduces certain sounds like general boarding calls, final calls, and flight updates – or gets rid of them altogether.
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Airports Council International (ACI) Angela Gittens previously told CNN Travel that silent airports are designed to “create a calm, relaxed ambiance.”
She added: “Passengers can wind down while they wait for their flight to board in the common airside lounges, commercial, and food and beverage areas.”
Kara said: “Returning from Amsterdam Schipol Airport and having checked what gate I would be flying from, I headed straight there and sat down with my headphones on, waiting to board.”
London City Airport is the second silent airport in the UKCredit: Alamy
Kara continued: “Yet I didn’t realise the gate had changed until I saw a group of people from the corner of my eye all get up and start running.
“It was only when I saw the women leaving the boarding gate desk that I asked and she told me the gate had moved to one on the other side of the airport.
“So while they can be “less stressful” – keep an eye on your flights.”
EVER fancied having a massive party on a plane and feeling like you’re on a private jet?
This September and in February next year you can head to an event on a Concorde plane.
You could party on a ConcordeCredit: instagram/@losttrackoftime.ukLost Track of Time is running events at Aerodrome BristolCredit: instagram/@losttrackoftime.uk
Lost Track Of Time runs different nighttime events with DJ sets, across the UK.
The events in September and February will feature a DJ between the jet’s two engines, with stages under the wings of the aircraft.
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The hangar will have immersive lighting and projections as well as dancers, 360 staging and house and disco music.
The Concorde was the world’s fastest passenger plane, capable of reaching speeds twice the speed of sound.
A NEW premium economy seat is set to change the way you fly – with business class-like privacy screens.
Emirates has revealed its new seats, with premium usually only a small jump up from economy (often with more legroom and better food).
Emirates has launched new premium economy seatsCredit: Emirates AirlinesThe privacy screen is something more common in business class seatsCredit: Emirates Airlines
However, the designs show something much closer to a business class seat too.
Launching on the Airbus A350, they will be the first fully electrically powered premium economy seats.
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This means with a flick of the button, you can choose from ‘lounge mode’ to ‘meal mode’.
Don’t worry about annoying the person behind you when you recline – each seat is built into a ‘cradle’ so it doesn’t affect them.
THE budget airline will axe two million seats across its 2026 winter schedule.
Ryanair cited high jet fuel costs as the reason for the reduction – and it has warned of rising prices too.
Ryanair is cutting two million seats from its winter scheduleCredit: Alamy It has cited high jet fuel costs as the reason for the loss of flightsCredit: Alamy
The airline announced that it has cut estimates for the expected number of passengers it will carry between April 2026 and March 2027.
The number has dropped from 216 million to 214 million.
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In a statement, the airline explained that it was “sensible to strategically reduce the group’s exposure to unhedged jet fuel during the unprofitable winter schedule.”
It continued: “Subject to pricing and passenger demand, Ryanair expects this one-off winter schedule cut to reduce [November 2026 – March 2027 losses] by €70 million to €100 million (£85.8million).”
It won’t be the first time Ryanair has cut flights.
As a result of rising air tax, budget-friendlyRyanairhas cut a huge amount of routes over the last year.
Lots of the axed routes affected Spain with flights to Vigo, Valladolid, Jerez and Tenerife (North) stopped.
Other places that lost connections through Ryanair were to the Azores in Portugal and Thessaloniki in Greece where the airline closed its base.
At the same time, the airline announced it would be scrapping off-season flights to Chania and Heraklion in Crete and will reduce its Athens services too.
All of this will result in 700,000 fewer seats on sale this winter.
Ryanair previously stopped all its routes to the AzoresCredit: Alamy
In 2025, France lost 25 routes and some 750,000 seats last winter from and completely stopped services completely to Strasbourg and Brive.
In Brussels, Ryanair has axed 20 routes and cut one million seats across Brussels-Zaventem and Brussels South Charleroi airports.
Conflict in Iran has caused jet fuel costs to climb due to the closure of the Strait of Hormuz and it will continue to affect holiday prices.
In a statement, Ryanair said: “If high oil prices continue through to S.27 (summer 2027), Ryanair believes short-haul airfares in Europe will increase materially to reflect higher oil prices as some less well-hedged competitors will struggle to maintain capacity or even survive this coming winter season.”
Ryanair said it currently hedges fuel (which means it pays a set price).
The airline added that 80 per cent of its jet fuel is hedged through March 2027 at about $67 (£50) a barrel.
The price of jet fuel is around $140 (£103) a barrel.
ANY Brits planning a bucket list holiday to Japan will be able to explore more of the city thanks to one airline offering free flights.
All Nippon Airways (ANA) is offering domestic flights at no extra cost between December 2026 and February 2027.
Anyone heading to beautiful Japan can get two free domestic flightsCredit: yongyuanWith ANA Airlines these add on flights are completely freeCredit: Alamy Stock Photo
Free domestic travel is part of a campaign with the tourism board to encourage travel across the country.
It was first brought about last year and after its success, is doing so again.
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Called the ‘Stopover & Add-on Free Fare’ – the ticket offers free domestic flights between December 1 and February 28, 2027.
Bookings need to be made between 1-30 September 2026 and Brits can add up to two ANA domestic flights at no additional cost.
AN airport in the UK has been forced to close AGAIN just days after strike action resulted in cancelled flights.
Strikes have been ongoing throughout the last few weeks causing some passengers to be rerouted by over 100 miles.
Several KLM flights to and from Norwich Airport have been cancelled todayCredit: AlamyIt comes just days after another strike forced the airport to closeCredit: Alamy
And Norwich Airport will close again for three parts of today with flights already cancelled and delayed.
The air traffic closures are from 6am to 2pm, then 4pm to 4.45pm, and finally from 6.45pm to 7.30pm.
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Three KLM flights have been cancelled so far, two of which were departing Norwich Airport this morning.
The 9am KLM flight from Amsterdam to Norwich has also been cancelled.
However the 2.05pm flight is currently delayed to depart at 2.45pm.
Another flight set to depart Norwich at 5pm for Amsterdam remains on the schedule.
The TUI flight to Rhodes is set to leave at 2.05pm, rather than its scheduled time of 12:35pm.
On the website, it reads: “Due to Air Traffic Control staff sickness and ongoing industrial action which limits the flexibility to provide additional staff cover, Norwich Airport will be closed to air traffic on Thursday 3 September during the following periods: 0600 to 1400, 1600 to 1645 and 1845 to 1945.
It comes as part of strike action at Norwich AirportCredit: Refer to Caption
“Airlines have been informed of the closures. Passengers should check with their airline for the latest information about their flight before travelling to the airport.
“We apologise to passengers for the inconvenience this may cause.”
ONE woman was left in Turkey for almost a week with her family when her flight home with easyJet was cancelled last minute.
Macy Neve Flye was due to fly home from Dalaman in Turkey to Bristol with easyJet but was left “stranded” with her family after a technical problem with the aircraft.
Macy’s flight home to Bristol with easyJet was cancelled last minuteCredit: Jam Press/@macynevexoMacy and her family waited an additional five days for a flight homeCredit: Jam Press/@macynevexo
The date of the original flight was August 22 , due to take off at 11:25pm.
But by the time it hit 12:30am, passengers were told to check their emails, to which they found out their flight home had been cancelled.
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To maker matters worse, the return flights home were almost a week later due to the busy summer season.
Macy and her family were been split between two replacement flights departing on August 27 and August 28.
Talking to creatorzine.com,Macy said: “Being stranded has been nothing but stress, anger and confusion.”
She was travelling with her boyfriend and three members of his family, including a five-year-old who were all later transferred to a different hotel.
This was due to the original hotel not having enough space for all 150 passengers affected.
On the ordeal, Macy said: “‘As you can imagine, it has just been awful and stressful. We had budgeted for a two-week holiday.
“This experience has made us not want to fly with them again.”
The family have been advised to keep receipts so they can claim back additional expenses incurred during the disruption.
easyJet confirmed the flight was cancelled after the aircraft experienced a technical problem.
They also said it arranged hotel accommodation and meals, and would reimburse the family for expenses.
Macy called the communication from the airline ‘disgraceful’Credit: Jam Press/@macynevexo
It said alternative flights with other airlines and indirect routes were extremely limited because of the busy summer travel period.
Some members of the family were therefore given seats on a flight on August 27, with the remainder booked to travel the following day.
An easyJet spokesperson said: “We are very sorry that Ms Flye and her family’s flight from Dalaman to Bristol was unable to operate due to the aircraft experiencing a technical issue.
“The safety and wellbeing of our customers and crew is our highest priority and we have been doing all we can to support the family, including providing hotel accommodation and meals.
“Alternative flight options including with other airlines are very limited at this busy time of year and so while we have transferred the family onto the next available flights this week, we are sorry for the difficulty caused by the delay returning home.
“We are in touch with the family to apologise for their experience and reimburse them for any expenses incurred.”
RYANAIR warns the price of jet fuel could soar next summer – meaning the cost of flights could too.
The airline has warned that other competitor airlines could struggle to ‘survive’.
Ryanair has warned that ticket costs could soar next yearCredit: Alamy Stock PhotoThe price of jet fuel will mean tickets will continue to go up in priceCredit: Getty
Conflict in Iran has caused jet fuel costs to climb due to the closure of the Strait of Hormuz and it will continue to affect holiday prices.
In a statement, Ryanair said: “If high oil prices continue through to S.27 (summer 2027), Ryanair believes short-haul airfares in Europe will increase materially to reflect higher oil prices as some less well-hedged competitors will struggle to maintain capacity or even survive this coming winter season.”
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Ryanair said it currently hedges fuel (which means it pays a set price).
The airline added that 80 per cent of its jet fuel is hedged through March 2027 at about $67 (£50) a barrel.
Currently the price of jet fuel is around $140 (£103) a barrel.
Ryanair isn’t the only airline to warn of higher costs on the horizon, easyJet has said the same.
Talking to The Times earlier this year, easyJet said it would increase minimum ticket prices of its winter 2026-27 flights “by two to three pounds” to offset higher costs and uncertainty around customer demand.
United Airlines CEO Scott Kirby also said he expects fares to keep rising into the first half of next year.
According to Reuters he said: “I think you’re going to still see gradual increases in fares. Not as big a jump as happened this year.”
When it comes to finding the cheapest flights right now – it’s best to use a comparison site.
Ryanair has hedged fuel until March 2027Credit: Alamy
Skyscanner is a great option for comparing the price of flights with various airlines – and it even have a price drop tool.
The feature claims to scour up to 80 billion prices a day and shows which destinations have seen flights that have dropped 20 per cent compared to the last week.
Google Flights is another search engine which compares flight prices and shows multiple airline options.
If you choose the ‘explore’ option, it can show the cheapest, direct flights across the world.
London Heathrow is one of the most expensive airports to fly fromCredit: Alamy Stock PhotoWays to find the cheapest flights is through comparison sitesCredit: Getty
For even more hacks on when to fly, Expedia has put together a handy list on the cheapest days to fly – which is Friday.
Compared to travelling on a Saturday, jetting off the day before can save up to 18 per cent.
It also found that found that international travellers can save £93 on average by booking between 15 and 30 days ahead, instead of six months.
Where you fly from also makes a difference – some of the most expensive UK airports to fly from areLondon Heathrow, Humberside and Manchester..
IndiGo introduced its first direct flights from Manchester in July last year, with a non-stop route to Mumbai.
In November, the airline then introduced the route to Delhi.
At peak, the two routes would operate nine times a week.
With the removal of flights from Manchester, if you want to fly with IndiGo, you will now need to go to either London Heathrow or London Gatwick.
The airline operated routes to Mumbai and DelhiCredit: AlamyThe airline has said it is temporary but a return date has not been announcedCredit: Getty
Abhijit Dasgupta, Senior Vice President – Network Planning & Revenue Management, IndiGo, said: “We inducted these wide-body aircraft on a short-term basis to fast-track our connectivity to high potential long-haul destinations such as Manchester, and witnessed very encouraging demand response.
“It is, therefore, unfortunate that longer flying times due to airspace constraints, coupled with dramatically escalating cost, has compelled us to take the decision to temporarily discontinue our India – Manchester services.
“We would like to thank our customers, trade partners in India and in the UK, and Manchester Airport for their amazing support.
“The response and support for these services have reinforced our belief in the opportunity for IndiGo’s long-haul ambitions, and this discontinuation is temporary in nature.
“We look forward to serving this route again at the earliest viable opportunity and are exploring innovative solutions to continuing our collaboration with Norse Atlantic Airways.”
At some airports, the machines had to be shut down and turned on again when they get overwhelmed, just to get them to work.
Air France-KLM told Politico: “When lines form during the busy summer months, the system is shut off to ensure smooth transit at our hubs in Paris and Amsterdam.”
However, from September 7, EES will be fully enforced with no exceptions.
EES was first introduced in April and requires Brits to register biometrics upon any first entry to a Schengen country.
However, this registration process has been causing long queues and delays at border control across European airports.
Some Brits reported waiting for up to six hours in airports and others even missed their flight.
There have been some other issues as well including one woman who is an identical twin and faced a problem when she was mistaken for her sister.
